ARIANE TECHNOLOGIES

BELABO AND DOMPTA PUMP STATIONS

2010
AIRFIELDS SUPPORT SERVICES
COTCO / RFP No. WS1881085

TECHNICAL PROPOSAL
A project for the stability, the safety, the security and the modernization of operations at Belabo and Dompta airfields

Rue Dikoume Bell, BP 3787, Bali, Douala 00 (237) 33 42 31 98 00 (237) 33 42 33 13

ARIANE TECHNOLOGIES

CONTENTS
1. Technical Analysis of the work to be performed ____________________________________ 3 1.1 Airfield support services____________________________________________________________ 3 1.1.2 Passengers and Baggage Handling________________________________________________3 1.1.3 Communications handling ________________________________________________________4 1.1.4 Terminal buildings and airfields surroundings Cleaning _______________________________ 5 1.1.5 Supervision and coordination _____________________________________________________5 1.2 1.3 2. Firefighting services _______________________________________________________________ 6 Safety Management ________________________________________________________________ 7

Resources ___________________________________________________________________ 8 2.1 Management approach _____________________________________________________________ 8 2.1.1 Organization____________________________________________________________________8 2.1.2 Workforce dimensioning _________________________________________________________9 Traffic analysis__________________________________________________________________________9 Workload repartition for each turnaround, in each platform: Daytime Coverage/Requirements for all aspects of the service ___________________________________________________________ 11 Labor Regulatory requirements ________________________________________________________12 2.1.3 Work organization ______________________________________________________________ 14 2.1.4 Duty Roster ___________________________________________________________________16 2.2.1 List of personnel _______________________________________________________________ 17 2.2.2 Training Compliance Matrixes____________________________________________________19

3.

Training programme __________________________________________________________ 20 3.1 3.2 Initial trainings ____________________________________________________________________20 Refresher trainings ________________________________________________________________ 21

4. 5. 6. 7. 8.

Health screening and Insurance ________________________________________________ 22 Employees contracts and remunerations _________________________________________ 22 Discipline and behavior _______________________________________________________ 22 Management of performance and Quality _________________________________________ 22 Evaluation of the proposal _____________________________________________________ 23 8.1 8.2 Strengths_________________________________________________________________________23 Weaknesses ______________________________________________________________________23

9.

Required Documents Checklist _________________________________________________ 23

ANNEX 1:CVs, Degrees and Certificates _____________________________________________ 24 ANNEX 2: List of ground handling activities during turnaround (AHM 816) _________________ 65 ANNEX 3: Passenger services provision (IATA SGHA, 2008) _____________________________ 85 ANNEX 4: List of the Documentation available for the service ____________________________ 90

ARIANE TECHNOLOGIES

1. Technical Analysis of the work to be performed

The objective of this section is to demonstrate our technical understanding of the work to be performed as described in the scope of work. A brief description of key activities is given, and some constrains are highlighted.

1.1 1.1.2

Airfield support services Passengers and Baggage Handling

Passenger handling and baggage services at Belabo and Dompta airfields include: Terminal Services Passenger welcome and information upon arrival and prior to departure, Check-in operations, including weighing and loading in luggage carts, Security checks, passenger boarding and disembarkation supervision, Assistance to passengers in contingency and emergency situations, Weight and balance control.

Ramp services Unloading of baggage upon arrival, Loading of baggage in the aircraft, Safeguarding of passenger ways to and from the aircraft.

Check-in operations are performed on a Departure Control System (DCS) called TPS, that allows the control and the acceptance of passengers and baggage, and the generation of a passenger boarding list and traffic statistics, for commercial, security and safety purpose. The check-in process is often time sensitive, as the aircraft owner may have operational or commercial constrains. That requires the handling Company to allocate enough resources, and develop efficient processes to meet the schedules. However, the Companys aircraft current capacity (16 cabin seats available) and the assumed average load factor (62, 5 per cent) suggest that the number of passengers to be handled at each scheduled flight departure at both airfields will not exceed 16, meaning a relatively limited workload for this process. Nonetheless, a close attention must be paid to:

ARIANE TECHNOLOGIES The correct welcome, information and queuing of passengers The rigorous baggage and cargo weighing, The handling of baggage with due caution to avoid damages and liabilities, The rigorous travel documents and IDs control, Comprehensive security questioning, The storage of checked-in baggage in sterilized area.

Given the security and safety risks in the air travel activity, all the personnel involved in these operations must be safety and security aware. The handling of baggage also involves load and balance control, which is a major factor in aircraft operation. Pre-calculation and planning of load distribution, including special loads and dangerous goods, and the issuance of load instructions and loadsheets are performed using PTS. The following diagram schematically maps the passenger and baggage handling process.

passengers welcome and information

passengers and baggage check-in

Load and balance control

Security checks

gate checks and boarding

take off

Safety Awarness

Quality Awarness

Security Awarness

A detailed list of activities related to how Ariane Technologies intends to provide passenger handling services is contained in annex 3.

1.1.3

Communications handling

Communication between the pilot and the ground staff is a critical operation requiring a high degree of expertise. Bad communication, misinterpretation, wrong information on local weather situation or local traffic and airfield conditions for instance could have serious

ARIANE TECHNOLOGIES consequences. Particularly for VFR operations, its important that the responsibility to perform radio communication activities be held by a well trained staff. The preparation of flight documents (Loadsheets, NOTOC) are also critical communication activities and due attention must be paid to their conception, before handing them over to the crew. The existence of written procedures is essential to ensure the smooth and safe delivery of these services. Moreover, the equipments dedicated to the provision of those services must always be available and operational for obvious safety reasons. Its therefore important to assure that they are properly and regularly maintained.

1.1.4

Terminal buildings and airfields surroundings Cleaning

The cleaning of the various halls, lounges and toilets at the airfields is essential to deliver a quality service to passengers and contributes to customers satisfaction and confidence. Its important that they permanently be maintained in a state that is compatible with the provision of a good air transport service. The grasses within the airfields areas, notably airside, have security and safety implications. People intending to commit unlawful acts against civil aviation could hide in these grasses. In addition, aviations standards and recommended practices require that airsides green areas be maintained clean for safety purpose, to prevent wildlife (Birds, animals) from establishing homes there, and to avoid the suction or the propulsion of FODs by aircraft engines, propellers or rotors. Therefore, grasses should regularly be cut by security and safety aware staffs. Navaid equipments surroundings (NDB) must also be regularly cleaned for similar reasons, and to ensure and easy access to the equipments for maintenance purpose.

1.1.5

Supervision and coordination

The purpose of turnaround coordination is to oversee ground handling activities to ensure the delivery of a safe, effective and punctual aircraft turnaround, with adherence to standards operating procedures and Cameroonian regulation. The supervision and the coordination of all airfield activities will be the responsibility of Ariane Technologies. It means we will have to ensure the smooth and safe operation of all
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ARIANE TECHNOLOGIES ground handling activities at the airfields before, during and after aircraft turnarounds. We will also meet aircraft upon arrival and liaise with the crew. That entitles us to supervise and coordinate the services Contracted by COTCO with all third parties on the platform, notably, the Fuelling, the Security and the maintenance Companies, and to ensure that all operational messages are dispatched. This requires us to have well qualified and multi skilled personnel, with management qualities to perform these tasks. It also means we will have the responsibility to ensure the efficient dimensioning and the availability of resources for everyday operations at Belabo and Dompta airfields (preparedness of staff, equipments, loads, parties) to perform the service. We shall also be the interface with the company sites Superintendent in the day-to-day operations, meaning that we will have to note irregularities, manage any disruption of activities, and refer to him for any operational requirement or notice. documentations and services of the third

1.2

Firefighting services

The provision of rescue and firefighting services at Belabo and Dompta airfields is a critical requirement for aviation ground operations, notably during landing and take-off, and aircraft fuelling activities. ICAO has developed specific Standards and Recommended Practices (SARPs) contained in ANNEXE 14 to the Chicago Convention, and its related Documentations (DOC 9137). The ad hoc SARPs define the agents to be used, their training requirements, their amounts, and the time limits in which the firefighting agents must be delivered to the scene of an aircraft accident. The role and responsibilities of firefighters will include the core activity to standby during aircraft ground operations to comply with aviation standards. They will also perform the safety inspection of the airfields, and the pump-stations firefighting equipments in coordination with the superintendent, and under the supervision of Arianes Safety Manager, and ensure that the trucks and all firefighting equipment on the platform are operational and available at any time. The necessity to act as backups for sites ambulance and bus driving

ARIANE TECHNOLOGIES requires that they be trained for defensive driving, and be classified as D&A designated position.

1.3

Safety Management

COTCO has a safety policy and specific procedures for its airfields operations. Ariane Technology will have the responsibility to: Track any non conformance situation (Absence of PPEs, dangerous driving, incorrect approach of the aircraft, operational errors, wildlife activityetc.), Correct deviations, Ensure the safety of all operations within the airfields premises, Manage ground incidents and accidents in accordance with the airfields emergency plans, Develop its own safety program.

Simultaneous activities around the aircraft during turnaround operations generate high risks (Fuelling, loading, unloading, driving, pedestrians). Even at airfields such as Belabo and Dompta where traffic is low, and co-activity around aircraft limited, there are still risks that must be identified and mitigated. Ariane Technologies is serious about safety. If you believe safety is expensive, try to have an accident. Its the main reason why Ariane Technologies is recruiting a safety manager, whose role will be to develop, implement and maintain the proactive safety program for ground handling services at Belabo and Dompta, within the framework defined by COTCOs safety policy. Its work will include: Safety policy and strategy development, Safety planning, Gap analysis, Process mapping, Risks assessment,
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ARIANE TECHNOLOGIES Reporting System development and implementation, Training policy development and monitoring Safety assurance ..etc.

2. Resources
The objective of this section is to present Ariane Technologiess approach for providing the services. Specifically, the companys handling organization is described, and the methodology for executing the services, and the associated are presented. A complete compliance matrix is provided.

2.1

Management approach

Ariane Technologies has set up a ground handling unit managed by an experienced and highly qualified Aeronautical Engineer and Airport Safety and Quality Manager. The unit will employ 16 employees, including 1 Airport Safety and Operations Manager, 6 firefighters, 2 supervisors, and 2 traffic agents, in direct connection with the delivery of the services.

2.1.1 Organization

Ariane Technologies Director General

Ground Handling Unit Director M. Fabien Essimi, Civil Engineer

Administration Services Ms. MANDE M.NTONGO Francis Aeronautical Engineer, Aviation safety & operations Manager

Supervisor Belabo Nsang Nsang

Supervisor Dompta Boubakari

Fire Fighting Chief

Freight Agent M.MAMA

Check-in Agent M.Nsang Nsang

Traffic Agent OHANDZA

Check-in Agent M. Boubakari

Firefighters

Cleaning Agents Etene Christophe

Didier Assiga

Grasse Cutting Temporary Personel

Cleaning Agents Awouingouna Assatou

Grasse Cutting Temporary Personnel

ARIANE TECHNOLOGIES Ariane Technologiess ground handling organization is simple. The structure will be head by an experienced manager, assisted by a qualified and experienced safety and operations manager. At each airfield, a multi skilled supervisor is responsible for the conduct of day-to-day operations. Its supervision functions include those described early in this document (cf 1.1.5).The supervisor manages a team composed of one traffic agent, who can also perform check-in agent duties, one or two cleaning agents (one in Belabo and two in Dompta), and three firefighters in each airfield. The supervisor reports directly to Ariane Technologiess Safety and Operations Manager.

2.1.2 Workforce dimensioning

Traffic analysis

DOUALA

BELABO

DOMPTA

There are 3 scheduled flights per week departing from and arriving to each airfield. Each airfield receives 4 aircraft movements per flight day (2 arrivals, and 2 departures), which means each airfield handles 12 aircraft movements per week. Cargo data were not available for analysis. The following table details the number of movements and passenger traffic handled per year at each airfield. Daily A/C Movements 4 Weekly 12 Monthly 48+ Yearly 624 (12 weekly flights, times 52 weeks) Passenger traffic Cargo traffic Mail Traffic 40 nc nc 120 nc nc 520 nc nc 6240 nc nc

ARIANE TECHNOLOGIES The flights are operated with a general aviation aircraft, with a commercial capacity of 16 seats. According to COTCO, the average load factor is about 62 per cent (10 passengers per flight), which means about 40 passengers are handled each flight day, and 6240 per year.

Some helicopter flights are operated to and from the two airfields. Those operations may only have a marginal impact on overall traffic figures.

There is no forecasting available for future traffic (middle term, long term). The volume of traffic is assumed to remain constant.

Passenger traffic segmentation was not available, notably the estimation of the number of VIP and PRM1 passengers handled each week.

Both departing and arriving flights require the delivery of the following turnaround ground handling services: Turnaround Operations: Ramp Operations Standby Firefighting Marshaling (If necessary) Chocking Disembark passengers Unload cargo & baggage Aircraft Fuelling Clean aircraft (If required) Turnaround Operations: Terminal Operations
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Load cargo and baggage Removal of Ground Power Unit Removal of Fuel truck Boarding of passengers Removal of chocks Start Propellers/Engines Take off Ramp FOD Inspection

Comprehensive Terminal Building inspection (Security and cleaning) Passengers Welcome Check-in and Weighing process Loadsheet and flight documents preparation Pre flight Safety briefing

Passenger with reduced mobility.

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ARIANE TECHNOLOGIES Workload Security checks Passenger boarding Housekeeping Flight Briefing repartition for each turnaround, in each platform: Daytime

Coverage/Requirements for all aspects of the service

Services Standby Firefighting Explanations
2 personnel are required within the truck during standby firefighting from the landing of the aircraft to its take off

Chocking Passengers Disembarkation Passengers Welcome Check-in weighing Passengers boarding Removal of chocks News papers and magazines
2

To improve the standard of service at both platforms, we believe that a check-in agent with additional functions should be hired. The check-in agent could

and

baggage be responsible for terminal building operations, and passengers boarding. In addition, the check-in agent will have traffic agent qualifications to relief the supervisor whenever necessary.

provision to passengers Its important that one personnel be dedicated to

Supervision of operations Loadsheet documents and preparation

flight general supervision activities during all the turnaround and time. The supervisor will pay specific attention to airside operations and will liaise with the crew and the

handover to crew

Preflight & postflight Ramp others service providers. FOD inspection Flight briefings Aircraft Cleaning Baggage loading Terminal building cleaning unloading and Cleaning is done by a separate personnel

In Green : Proposed additional services : News papers and magazines will be brought from Douala every flight day.

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ARIANE TECHNOLOGIES Labor Regulatory requirements The national labor laws require employers to give due consideration to the following regarding personnel: Holidays periods, Vacation Periods,0 Compassionate or other leave requirements, Illness, Necessary relief coverage.

Each employee can work up to 40 hours per week, and must have one month holiday period each year.
Weekly duty hours Legal number working weeks Traffic agent/ Supervisor Check-in agent Cleaning agent Firefighters TOTAL 40 40 40 160 48 48 48 192 1920 1920 1920 7680 2912 2912 2912 11648 1.52 1.52 1.52 6.06 40 48 of Annual duty hours per employee 1920 2912 1.52 Volume of working Number of staff hours available yearly (7/7) required to cover the all year

As shown in the above table, in order to comply with the labor legislation, and to make sure that there will always be personnel ready to deliver the service on sites every weekday, during a year period, 6 employees are required on each platform. We believe that the figure is reasonable, and will allow daytime coverage for all aspects of the service. Moreover, its important to have backup employees immediately available to cover unplanned absenteeism, Illness (Short term and extended absence). For instance, if there is only one agent with coordination capability at Dompta or Belabo, what happens if that agent is ill for a long time period, or if he (she) resigns for one reason or another? We deeply measure the cost implication of our staff dimensioning proposal. Weve studied alternative dimensioning, but we have come to the conclusion that, although the workload may not at some point justify that amount of employees, it is the good option for the long run to have them all with us, in case of necessity. We have rejected the option of
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ARIANE TECHNOLOGIES employing part time personnel for key safety and security sensitive positions. This is aviation, not a shop. We have also rejected the alternative to rely exclusively on extra duty hours to cover unplanned workload or unscheduled traffic.

We believe the cost of having available well trained and sites aware personnel that can easily take responsibility if necessary, is acceptable compared to the risks presented by the utilization of sites unaware personnel, that we dont know very well because they are not regular, and that may not be available at the time and for the period we need them, if they are not fulltime employees.

The work will be organized in such a way that there will always be available personnel ready to deliver service any weekday. We have chosen the stability and experience, by keeping the essential of the current workforce on both platforms. They have the experience of the airfields operations and systems and they already have some critical qualifications, which limits training costs.

We are bringing additional expertise, notably in: Freight management, with the recruitment of freight specialist that has worked as freight coordinator, in a highly demanding Company, in relation with the world leading airlines and freight operators. That person will be trained in the other aspects of operations, Traffic coordination, with the recruitment of a well trained (IAMA, BAMAKO) and experienced traffic agent that has worked for Douala International Airport operations Department, on state of the art aviation handling systems and technologies. He very well knows airport operational procedures, and ground handling activities, Fire fighting, with the recruitment of three experienced firefighters, who have worked for Yaound international airport (ASECNA) and Yaound Military Airport, in addition to three of the current firefighting staff that we will keep. One of these three experienced firefighters will be based in Belabo, the others in Dompta. Ground handling management and airport safety management, with the recruitment of a skilled person, graduated and trained in the world leading aviation institution (Cranfield College of Aeronautics (UK), ACI airport operations and safety management trainings
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ARIANE TECHNOLOGIES (Zurich), ICAO Safety Management systems courses (Montreal)). He was until recently member of ACI Africa Safety and Facilitation Committee. He has also worked for a ground handling service provider at strategic and ground levels, and is the suitable person to manage our ground handling activities. The following table represents the staffing of Belabo and Dompta airfields, base on the explanations and the legal and operational requirements mentioned early. Position Traffic Agent/Supervisor Check-in/Agent/Traffic Agent Cleaning Agent Firefighters Total 2 3 7 2 3 7 Belabo 1 1 Dompta 1 1

The cutting of grasses and the cleaning of surrounding of NDB antenna will be done by temporary personnel. We plan to hire 10 local temporary personnel for that job. They will work 15 days every two or three months, depending on the height of grasses.

2.1.3

Work organization

Traffic Agents/Check-in Agents As explained above, there will be two agents with potential coordination capabilities on both sites. We expect the two agents to be able to both work as traffic agent or check-in agent in the short term. After the job pre-entry training on the booking and cargo balancing systems (PTS), and its over functions, the new agents will be followed by the experienced agent during two weeks in all aspects of the systems. After that induction period, the new agents will start working on the check-in system first, and then on the cargo balancing system when assessed that he can safely do so. The capacity building process will continue during the whole first year of contract with other courses. Each Agent will work 3 consecutive weeks before having a rest period lasting one week, as shown in Duty roster on the next pages.

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ARIANE TECHNOLOGIES Cleaning Agents There will be two cleaning agent on each sites. After the pre-entry trainings on Dangerous Goos Regulation, and the other mandatory courses, the new agents will have an induction period of one week with the experienced personnel. Each agent will work three weeks before having a week rest. Firefighters There will be 3 firefighters on each site. A turnaround requires the presence of two agents in the truck. Each firefighter will work 4 weeks before a two weeks rest, or three weeks before a one week rest. The firefighters will be based on sites.

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2.1.4

Duty Roster

FUNCTION TRAFIC AGENT/SUPERVISOR CHECK IN AGENT CLEANING AGENT FIRE FIGHTER

WEEK 1 MAMA/NSANG NSANG ASSIGA/ETENE MENOUNGA/TCHANKO

WEEK 2 MAMA/NSANG NSANG ASSIGA/ETENE MENOUNGA/TCHANKO

WEEK 3 NSANG NSANG/MAMA ASSIGA/ETENE MENOUNGA/TCHANKO

WEEK 4 NSANG NSANG/MAMA ASSIGA ZONGUE/TCHANKO

WEEK 5 MAMA MAMA ETENE ZONGUE/MENOUNGA FUNCTION TRAFIC AGENT/SUPERVISOR CHECK IN AGENT CLEANING AGENT FIRE FIGHTER WEEK 1 BOUBAKARI/OHANDZA BOUBAKARI AWOUINGOUNA/AISSATOU KAMTCHE/TAYOU WEEK 2

WEEK 6 NSANG NSANG ASSIGA/ETENE ZONGUE/MENOUNGA WEEK 3

WEEK 7 NSANG MAMA ASSIGA/ETENE ZONGUE/TCHANKO WEEK 4

WEEK 8 NSANG MAMA ASSIGA/ETENE TCHANKO/MENOUNGA

BOUBAKARI/OHANDZA BOUBAKARI AWOUINGOUNA/AISSATOU KAMTCHE/TAYOU

BOUBAKARI BOUBAKARI/OHANDZA AWOUINGOUNA/AISSATOU KAMTCHE/TAYOU

BOUBAKARI BOUBAKARI/OHANDZA AISSATOU AWONO/TAYOU

WEEK 5 OHANDZA OHANDZA AWOUNIGOUNA AWONO/KAMTCHE

WEEK 6 BOUBAKARI BOUBAKARI AWOUINGOUNA/AISSATOU AWONO/KAMTCHE

WEEK 7 BOUBAKARI OHANDZA AWOUINGOUNA/AISSATOU AWONO/TAYOU

WEEK 8 BOUBAKARI OHANDZA AWOUINGOUNA/AISSATOU TAYOU/KAMTCHE

2.2

Personnel Qualifications and Certifications

2.2.1 List of personnel

Francis NTONGO, Aeronautical Engineer, Airport Operations and Aviation Safety Manager, Ariane technologiess Ground Handling activities Airport safety management systems, Airside safety, Emergency Planning and Crisis Management, Airport operations, Aeronautical charges, Computing and Telecommunications.

Edwin Nsang Nsang, Airfield supervisor (Currently in Belabo) Radio Communication, Dangerous Goods Certification, PTS (Booking and Cargo balancing systems), Visual Weather (No qualification but performs the job), Computer literacy

Boubakari, Airfield supervisor (Currently in Dompta)+ Radio Communication, Dangerous Goods Certification, PTS (Booking and Cargo balancing system), Visual Weather (No qualification but perform the job), Computer literacy

OHANDZA Joseph Aim, Traffic Agent Traffic Agent, Dangerous Goods Certification (No to date, February 2007 February 2010), Booking and Cargo Balancing Systems (GAETAN), Fire Extinguisher training, Computer literacy.

MAMA Thophile, Freight Management Agent Freight Agent, Dangerous Goods Certification, Fire Extinguisher training, Computer literacy.

Cleaning Agents

Wouingouna Germaine,COTCO, Dompta

ARIANE TECHNOLOGIES Dangerous Goods Defensive driving

Etene Christophe,COTCO, Belabo Dangerous Goods Defensive Driving

Didier Assiga, new agent

Firefighters
Tayou, Aerodrome Firefighter, ASECNA, Yaound International Airport Tchanko, Aerodrome Firefighter, ASECNA, Yaound International Airport Awono Nomo Gilbert, Aerodrome Firefighter, Yaound city airport Zongue Samuel,Firefighter, COTCO, Belabo Menounga Dsir,Firefighter, COTCO, Belabo Kamche Jean Louis, Firefighter, COTCO, Dompta

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2.2.2 Training Compliance Matrixes

Dangerous Qualifications Goods handling Personnel Radio Commu nication Visual weather training Helicopter Landing Officer training Fire Extinguisher training Computer literates Defensive driving Passenger booking and cargo balancing system Basic First Aid PPE Job Safety Analysis

BOUBAKARI NSANG NSANG. E OHANDZA. J MAMA. T Mong Lucien Wouingouna Germaine Didier Assiga

na na na

na na na

? ?

na na na

na na na

na na na

:YES

:NO NA: Not Applicable

Certification recognized by the CCAA Computer literacy Driving Licence Defensive Driving D&A designated position Basic First Aid PPE Job Safety Analysis

Training compliant with ICAO DOC 9137AN/898 TAYOU TCHANKO ZONGUE MENOUGA KANMCHE AWONO

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3. Training programme 3.1 Initial trainings

Content Visual Weather Observation and transmission of airfield weather conditions Level Comprehensive Period First Three months of contract Employees Boubakari, Mama,Nsang Nsang, Ohandza, Didier Assiga Boubakari, Nsang Nsang, Ohandza, Mama, Didier Assiga Mama Thophile, Training Institutions To be confirmed

HLOT

Helicopter landing operations and procedures

Comprehensive

Second year of contract

To Be Confirmed

VHF Radio Communication Dangerous Goods

Correct Speech, A/C call sign, Readability of transmissions, Aircraft distress and emergency response, Reporting helideck Movements Handling of hazardous goods (Chimicals)

Comprehensive

Before job Entry

Falck Onsite

Awareness / Overview

Before Job Entry

Basic First Aid

Job Safety Analysis Passenger Booking System (PTS) Cargo Balancing System (PTS) Airfield Security Awareness Airside Operations Safety Awarness Airfield Service Quality Defensive Driving

use of supplied vehicle first aid kit and management of contents aims and principles of first aid basic life support Job sequence, hazard identification, and identification of safe Work practices and safety precautions PTS booking functioning, and procedures PTS Cargo balancing functioning and procedures, NOTOC and Loadsheets Preparation. Security Risks at airfields, Intrusions PPE, Working airside and around aircraft, FOD, Workplace Safety, Harzard Communication, Incidents Reporting Customer Satisfaction, Service Performance Expanding the driver's field observation, continuous visual search, total awareness of the surrounding environmentetc.

Awareness / Overview

Before Job Entry

MAMA, OHANDZA, Didier Assiga, Assatou ALL personnel

Sabena Flight Academy, Douala Nickcery Group, Douala Nickcery Group, Douala COTCO COTCO Sabena Flight Academy Sabena Flight Academy

Awareness / Overview Comprehensive Comprehensive Awareness / overview Awareness/Overview

First Year of Contract First month of Contract First month of Contract First Year of Contract First Three months 3of Contract First year of Contract Before Job Entry

ALL MAMA, OHANDZA, Assiga MAMA, OHANDZA, Assiga ALL ALL

Awareness/Overview Comprehensive

ALL Mama, Ohandza, Didier Assiga, Tayou, Tchanko, Awono NickCery Group, Douala

The cleaning agents will be trained on how to safety approach an aircraft for handling purpose and how to clean an aircraft cabin, and widows, before starting that specific service.

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3.2 Refresher trainings

YEAR 2 Courses Dangerous Goods Regulation (DGR) Employee (s) Boubakari Ahidjo, Nsang Nsang Edwin, Mong Lucien, Wouigouna Germaine, Assatou, Mama Thophile, Ohandza, Didier Assiga All Firefighters All Institutions

Sabena Flight Academy Nickcery Group ERSI Sabena Flight Academy

YEAR3

Defensive driving, Incipient Firefighting, Basic First Aid Firefighting refreshment Airside Operations and Safety, Job Safety Analysis, Airfields Security Visual Weather

YEAR4

Incipient Firefighting, Basic First Aid, DGR Defensive Driving DGR

Boubakari, Mama, Nsang Nsang, Ohandza, Assiga All MAMA, Ohandza, Didier Assiga All Boubakari Ahidjo, Nsang Nsang Edwin, Mong Lucien, Wouingouna Germaine, Assatou Firefighters All Boubakari, Mama, Nsang Nsang, Ohandza , Assiga

To be confirmed

Nickcery Group

YEAR5

Nickcery Group Sabena Flight Academy

YEAR6

Firefighting refreshment Airside Operations and Safety, Job Safety Analysis, Airfields Security Visual Weather

ERSI Sabena Flight Academy To be confirmed

Note: Some of these courses (Initial and refreshers) will be part of ArianeTechnologiess Ground handling Safety Management Programme.
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4. Health screening and Insurance

All employees will be covered 100 per cent for health and civil responsibility risks. They will undergo pre-entry and annual medical assessment. All employees will be assessed to be classified D&A designated position as defined within COTCOs Drug and Alcohol Policy.

5. Employees contracts and remunerations

All the employees mentioned within this Proposal and who will work in direct relation with the delivery and the management of service at Dompta and Belabo airfields, will be given an employment contract, upon the selection of Ariane technology as the Service provider. Their work schedule will be compliant with the national Labor regulation, and they will be established as local resident at the respective pumps stations. Their remuneration and benefits will reflect Ariane Technologys commitment to motivate and keep its skilled and trained employees during the entire period of contract, to avoid service disruption due to resignation, and to deliver a permanent and quality service.

6. Discipline and behavior

Ariane technologies will not tolerate behaviors that damage its reputation and result in the deterioration of the quality of the service delivered to the customers. Sanctions and trainings are foreseen to avoid such behaviors. Ariane Technologies will however implement a NO Blame Policy for non intentional or non voluntary operational errors, or accidents that occur during the delivery of service in the workplace.

7. Management of performance and Quality

Ariane Technologies will conduct regular assessments of the quality of the service delivered to the passengers and to COTCO. These assessments will part of the Quality Management Programme that Ariane Technologies will develop and implement. Trainings on quality service delivery will be provided to all employees.

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8. Evaluation of the proposal 8.1 Strengths

We like the job, we like aviation Our Understanding of the Job Fully identified Service provision and management team, with specific roles presented Airfield Services provision detailed Stability of Current experienced and sites aware personnel Additional skills and expertise with experience in ground handling and firefighting added Supervision and management oversight enhanced Safety and Quality Management capability Additional Services Proposed (Aircraft cleaning, News papers service provision to passengers).

8.2 Weaknesses
Some qualifications are outdated Some documents were not available

9. Required Documents Checklist

Documents CVs Certifications and trainings documents Provided (YES, NO) YES YES Remarks and explanations Some candidates could not send their certification on time. But weve checked at the training institutions that they really did the trainings. A copy of these certifications will be added later in the dossiers.

Degrees FCPA Questionnaire Technical proposal Commercial proposal Employees IDs

YES YES YES YES YES

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ANNEX 1:CVs, Degrees and Certificates

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FRANCIS NTONGO EKANI

ID CARD N: 107998116 Born April 22, 1979 Married BP 6858, Yaound Cameroon Phone : +237 96 65 80 33 Email : f.ntongo@yahoo.co.uk Blog : http://camaero.blogspot.com Social networking: http://www.linkedin.com/in/ntongo

COMPETENCIES
Ability to take ownership of responsibilities and to exercise mature judgment; Ability to work with colleagues and external collaborators to achieve agreed goals; Ability to communicate, to write clearly and concisely and present professional reports; Ability to keep abreast of new development in civil aviation field; Ability to use computers and contemporary software.

EDUCATION
2004-2006 Cranfield University, College of Aeronautics, United Kingdom MASTER OF SCIENCE IN AIR TRANSPORT MANAGEMENT AND ENGINEERING
Specialisations Safety Management, Airport & Airlines Operations, Aircraft Accident Investigation Thesis4 African Aviation Needs for the 21st century: An analysis of ASECNA strategy for adopting Future Air Navigation Systems, to improve Safety, Efficiency, and Capacity. Creation of a low cost start up airline in the European market. Specifically in charge of the airlines fleet selection, planning and financing, maintenance and safety strategies, Information systems planning projects.

Project Co-Leader

2001- 2004

Ecole Centrale Electronique-(ECE), Paris ENGINEERING DEGREE IN TELECOMMUNICATIONS & INFORMATION SYSTEMS

Specialisations Information Systems Management, Large Scale Projets Management Project Leader Design and Manufacturing of a Wireless / LAN Compatible Video Monitoring System Elected Secretary General of the Students Association, and President of the Associations council

1998-2001 1991-1998

Lyce Henri Poincar, Nancy, France PCSI/PC*: Advanced Mathematics, Physics, and Technologies Classes (CPGE 5) Lyce Henri Poincar, Nancy, France Baccalaureate of Sciences (Mathematics & Physics)

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Thesis Published online: Available on www.scribd.com Classes Prparatoires Aux Grandes Ecoles

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PROFESSIONNAL TRAINING & SEMINARS

2009 2008 2008 2007 2007 2007 2005 2005 2005 Users charges policies, practices and negotiation skills, Montreux, Switzerland; Conference on the Economics of Airports and Air Navigation services, Montreal; Aviation Forecasting, Geneva; Global Passengers Operations Summit, London; Safety Management Systems, Airside Safety and Operations, Emergency planning and Crisis Management, Zurich; Zurich Airport Visit to the firefighting and emergency and crisis management facilities, Zurich Monarch Airline, Introduction to aircraft maintenance operations, UK ASECNA, Introduction to Conventional and future Navaids Systems, Dakar GAD Global Airport Development Summit, Paris ICAO ICAO IATA/ACI LBC6 ACI

PROFESSIONAL EXPERIENCE
2008-2010 Cameroon Airports Company (ADC), Headquarters
SAFETY MANAGER AND OPERATIONS ANALYST (IN CHARGE OF A TEAM OF 35 AGENTS AND ENGINEERS)
Achievements: Creation and staffing of the Safety Management Office; Development of Safety Policy, objectives and planning; Development and implementation of Safety Management Procedures and tools (Airside Risks Management, Aircraft Incidents/Accidents Reporting and Investigation, Preventive

Maintenance, Airside inspections, Training materials) Coordination of Aerodromes manuals development; Coordination of the design of Ground handling procedures using IATAs Airport Handling Manual; Monitoring and Optimization of Ground Handling operations (Implementation of a

computerized cargo balancing system (GAETAN), implementation computerized passenger booking and flight information systems (GAETAN, RESA), Implementation of a baggage tracking system (WORLDTRACER), Implementation of a Computerized Cargo weighing system (ADC Export), Airport Terminal and Airside Resources Dimensioning; Monitoring of the maintenance and serviceability of Ramp Handling and Firefighting equipments; Coordination of Douala and Nsimalen international airports Security Management Participation to an aviation security crisis exercise organized by the CCAA at Douala International airport Monitoring of the implementation of the safety critical trainings programme Organization of airport safety and security trainings

London Business Conference

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2007-2008 Cameroon Airports Company (ADC), Headquarters

S TRATEGY OFFICER Achievements: Monitoring of Douala Airport Rehabilitation projects proposals (ADPi7): Assessment of ADPis Reconfiguration project: Traffic Forecasting, Airport Resources Dimensioning, Airport Processes optimization, Commercial revenues optimization, Airport Passenger Experience, Security Requirements etc. Submission of an impactful analysis report using AHP 8 techniques to advise on the selection of the best reconfiguration project Coordination of ADCs 2008-2011 Investments and financing Plans development; Coordination of concession airports rehabilitation projects (Within The CTR9);

2004 Groupe Socit Gnrale, Corporate & Investment Banking, Paris La Dfense
PROJECT MANAGER 7 months project: Successful Design and implementation of a Network based Financial and Technical Data Monitoring Software. Skills Used: Cost Benefit Analysis, Technical Specifications and ToR, Planning, Resources management, Communication, Team management and motivation, Monitoring, Evaluation, Follow up. Tools: Microsoft Project, Ms PowerPoint, CPM, PERT, Gantt chart.

2003 TNS-British Telecom, Oswestry, United Kingdom

PROJECT MANAGER 4 months project: IT Network Architecture & Infrastructure design and Implementation.

LANGUAGES: French: Native / English: Fluent PASSIONS: Literature, String and M-Theories, and Football

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Aroports De Paris Engineering Analytical Hierarchy Process 9 Commission Technique de Rhabilitation ADC/ETAT

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BOUBAKARI AHIDJO I-CIVIL STATUS

First name: / Name: BOUBAKARI Address: Dompta ( Ps2 ) Tel: 77416391 Date of birth: 09 March 1974 at Tchollire Departement : Mayo-Rey Region: North Nationality : Cameroonian Father's name : Ahidjo Mohamadou Mother's name : Nkoalam Nigarbay CNI N : 101335940 essued on 07/12/2000 at Garoua Marital status: Married with 06 Children

II-EDUCATION
CERTIFICATES YEAR SCHOOL ATTENDED TOWN

C.E.P.E B.E.P.C Probatoire F3 Baccalaurat F3 University Diploma of Technology ( DUT ) Microlight Pilot`s Licence

1990 1991 1993 1996 1998

Primary school Gouvernent secondary school Gouvernent Technical high school Gouvernent Technical high school University Institute of Technology ( UIT )

Touboro Tchollire Garoua Ngaoundere Ngaoundere

2001

Saint-exupery Base

Bordeaux Airport (France )

III-EMPLOYMENT HISTORY
1997 : Training Course SONEL/SNEN Garoua 01 month ( Electricity Central production ) 1998 : Training and intership in SODECOTON Garoua III 03 month ( work on studies and functioning of the FEEDER-EGRENEUSE.

1998 2000 : SODECOTON GAROUA ( Shell machine operator, Mechanic/turner 2000 2004 : CAM-INVESTIMO Subcontractor UTAVA ( Unit de Traitement anti aviaire par voie arienne )

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Since 2004 COTCO/TCL/E.S.

FUNCTIONS From 2004 : Airfield coordinator Ps2 2007-2009 : Ps2 General services support/ Airfield coordinator/ TCL field site supervisor

TRAININGS

2006 - Smith system defensive driving course - Air transport Dangerous good course (certified IATA) 2008 - Air transport Dangerous good course refresh (certified IATA) - Conduite des hommes. 2009 - Smith system defensive driving course refresh - In house VHF/HF air/ground Radio operator course - Incident management tap root cause
IV-LANGUAGE SKILL

French read and write English read and write Foulfoulde

V-HOBBIES

Sports ( football, Handball, Volley-ball )

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NSANG Edwin NSANG

Telephone Nationality Marital Status Date of Birth Place of Birth E-mail (237) 77.12.35.82 /96.39.09.95 / 77 14 79 09 Cameroonian Married 14th January 1975 Ndu nsanged@yahoo.com

Education
1997-2000: University of Dschang: BA in Geographie-Amenagement-Environnement. Specialty: Geographie-Amenagement Option: Management. 1995-1997: Advanced Level General Certificate of Education.

Professional Training:
Airfield Coordinator In House VHF Radio Operator HLO (Helicopter Landing Officer) Kome-Kribi 1 FSO Luggage screening using X-ray machine Passengers check-in Transportation of Dangerous Goods by Air (Category 1 IATA 1.5.A). Air CONSULT. Personnel Transportation Solution (PTS) Leadership and Management (PANESS CONSEIL) Site Logistics Coordinator Smith driving techniques Vehicle DriveRight Administrator GPS software in vehicle tracking SHE (Safety Health and Environment) Committee Resource person. ExxonMobil Cybersecurity.

Professional Experience
2005-2010 Airfield Coordinator / Site Logistics Coordinator / Tchad-Cameroon Logistics Site Supervisor 2003-2005 Senior Lead Air Transport Security and Safety Officer /HLO (Helideck Landing Officer) Kome-Kribi 1 FSO. 2001-2003 Lead Air Transport Security and Safety Officer. 2001-2010 Working experience in Logistics, Aviation, Safety and Security domain.

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Professional Skills A. Airfield Coordinator

Coordination of airport safety and security activities. Established security liaison contacts with Gendarmerie, police on security status and security threat levels Safety risk assessment and recommendations on new equipments and HAZCOM Organized airfield quarterly emergency drills Air/Ground radio communications on local traffic and airfield conditions and transmission of weather conditions to aviation staff and pilots. Radio and flight following and log of aircraft. Coordination of fire fighting and crash rescue activities Coordination of Jet A-1 fuel depot and aircraft refueling activities Coordination of passenger movements including manifest preparation Daily airfield and helipad inspection report. Liaison with COTCO management, ASECNA and CCAA for the renewal of airport Certificate Aviation equipments inspection and maintenance Operating Certificate and fire fighter/Radio Operator/Weather observer recurrent Training Airfield On Scene Incident Commander following COTCO Airfield Emergency Response Plan. Maintain the implementation of PTS (Personnel Transportation Solution)

B. Tchad-Cameroon Logistics (TCL) Site Supervisor

Management of TCL personnel on site in close in close relation with the concern department for training, Human Resources and Safety issues Supervision of use of vehicles and act as administrator of DriveRight software Approve all services accounting records Supervise work scheduled of all TCL workers on site Develop and maintain Key Performance Indicators (KPI) Lead Safety meetings, presentation and ensure adequate documentation personnel Safety records. Ensure training and documentation on site to satisfy regulatory requirement prior to any audit Liaison with TCL Management for all Safety issues on site Incident Management (Notification, Investigation, report, follow up of corrective actions) with TCL Douala Safety Support Group Supervision of all activities related to materials transportation under TCL management and responsibility C. Site Logistics Coordinator 1. FUEL Fuel daily approval tickets for pool vehicles and heavy equipments. Fuel daily and monthly spread sheet data entry: update daily. Fuel weekly consumption Generators and equipment refueling and tracking Update fuel truck master tracking sheet Daily Logistics fuel database update Monthly fuel close outs Fuel monthly reconciliation report Logistics monthly summary of fuel consumption via fuel dispenser, coupons and Tom cards 42

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2. CATERING
Daily manifest and POB, and rooms allocation Review monthly menu and submit to Site Area Supervisor for endorsement Update catering KPI report daily Update accommodation Monthly catering Service entry Monthly catering KPI Logistics report

3. CAMP INSPECTION
- Camp inspection and chairman of catering and housekeeping steering committee. - Generate camp inspection report for findings and recommendations for corrective action.

4.

LAND TRANSPORT Land transport daily report to COTCO Douala Land transport weekly mileage KPI report to COTCO Land Transport Coordinator Weekly pool vehicle usage report Land transport monthly report which includes: -Total mileage per vehicle -Monthly consumption per vehicle -Total waiting time in a month divided by total number of request made Vehicle out station mission: -Petty cash issued to drivers for toll gate tickets, -Extra water and soft drinks. Vehicle maintenance Vehicle administrative documents renewal and tracking process.

Languages: English language: fluent in reading, writing and speaking.

French language: good in reading, writing and speaking.

Interest

Indoor games, sight seeing and volley ball.

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CV TAYOU JOULES
Monsieur TAYOU Jules BP 68 Douala - Cameroun / Tel : 237 76334475 / email : jules.tayou@yahoo.fr Informations personnelles: Date de naissance : 14 Novembre 1955 Situation de famille : Mari Situation actuelle: Fonction actuelle : Chef de Brigade (CB) Agence pour la Scurit de la Navigation Arienne en Afrique et Madagascar - ASECNA Aroport Internationale de Yaound Nsimalen Secteur d'activit actuel : Scurit de la Navigation Arienne Exprience Totale : 28 ans FORMATIONS 1978-1979 : Certificat dAptitude Professionnel - CAP Mcanique Automobile (Option Diesel) 1977-1978 : Certificat dAptitude Professionnel - CAP Mcanique Automobile DIPLMES DE POMPIERS SSIS (Service de Sauvetage de Lutte Contre Incendie et Secourisme) PA (Pompier dArodrome) sur site Caserne Aroport International de Douala ; CEP (Chef dEquipe Pompier ERSI Ecole Rgionale Scurit Incendie Douala) ; CM (Chef de Manuvre ERSI - Ecole Rgionale Scurit Incendie Douala) ; CB (Chef de Brigade ERSI - Ecole Rgionale Scurit Incendie Douala) ; EXPRIENCES PROFESSIONNELLES 2004 ce jour : Chef de Brigade (CB) ASECNA - Aroport Internationale de Yaound Nsimalen 2000 2004: Chef de Manuvre (CM) ASECNA - Aroport Internationale de Yaound Nsimalen 1989 2000 : Chef dEquipe Pompier (CEP) ASECNA Aroport de Maroua 1984 1989 : Chef dEquipe Pompier (CEP) ASECNA Aroport de Ngaoundere 1982 1984 : Pompier dArodrome / Secourisme et Sauveteur ASECNA Aroport de Bafoussam LANGUES lues crites parles : franais, comprises :Anglais LOISIRS Permis B, C & D.

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ZONGUE SAMUEL
N le 02 janvier 1970 MBAMA :Abong-Mbang BP 7242 DOUALA /ES : AEROPORT COTCO BELABO TEL :(237) 99353050 CTPHON ,22124237 CAMEROUNAIS Mari : 5 enfants Technicien Suprieur Polyvalent-/ Scurit Incendie -Prvention et Gestion des Catastrophes Pompier Darodrome ; 6 ans dexprience professionnelle comme chef du dpartement SECURITE - Hygine et Environnement la SFID de MBANG 5 ans Dexprience comme chef de Brigade SAPEURS-POMPIERS Aroport COTCO BELABO Bilingue : Franais et Anglais

COMPETENCES
1. Cration des Services de Scurit Incendie et de Secours, en Mer en foresterie, dans les plates formes ptrolires, en Industrie, les tablissements : ERP ERT EC IGH, et en Aronautique 2. Formateur qualifi et agre au MINATD, au FONDS NATIONAL DE LEMPLOI 3. Organisation, supervision et coordination des services de scurit (QUALITE)

FORMATIONS ACADEMIQUES ET PROFESSIONNELLES

1994 2006 PROBATOIRE EN MECANIQUE-AUTO A LINSTITUT DOMGUEP DOUALA DIPLOME DE SAPEURS POMPIERS D AERODROME. / ECOLE REGIONALE DE SECURITE INCENDIE A DOUALA/ major de la promotion 2006 1999 Formation des formateurs Sminaire de formation des formateurs en prvention et gestion des catastrophes au MINATD Direction de la protection civile CAMEROUNAISE, organise par le PNUD (Programme des Nations Unies pour le Dveloppement) Douala 1998 ATTESTATION DE FORMATION D'agent de Scurit Incendie polyvalent QUALITEDouala : Centre de formation de personnels de scurit Incendie : IGH1 ERP1-EC1 /Major de la promotion :
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1998 Attestation de formation linstitut suprieur de scurit incendie (ISSI) Douala (Brigade des Sapeurs- pompiers de Douala) : Recyclage annuel LERSI : Ecole Rgionale de Scurit Incendie a Douala ASECNA

EXPERIENCE PROFESSIONNELLE
De juillet 2000 ce jour : Directeur de lAfricaine de prvention et protection incendie (L APPI) De 2007 a 2009 Diplme dexcellence du COMITE SECURITE - SANTE ET ENVIRONNEMENT (VICE PRESIDENT -excutif) De Mars 2006 ce jour : chef de Brigade des Sapeurs-pompiers de LAEROPORT de Belabo De Novembre 1999 Mars 2006 : Responsable de la scurit incendie la SFID de MBANG (SOCIETE FORESTIERE ET INDUSTRIELLE DE LA DOUME ) Kadey Est Cameroun. De 2000 ce jour: partenaire du fonds National de LEmploi du Cameroun : Charg de la formation en scurit incendie et secourisme (Prvention / Assurance) De 2000 2005 : Consultant du bureau veritas en France, bureau charg de Lexpertise et des contrles de scurit qualit prvention et assurance au Cameroun .DE Avril 1995 juin 1998 : Mcanicien naval CRUSTAFRIC Lom (Togo) et traducteur (Anglais /Franais) au bureau des affaires maritimes et portuaires BAMP Douala Lom (togo) Mars 1998 Mai 1998 : traducteurs principal (Anglais/franais) SATOM-SOGEA Douala (projet pipeline Tchad- Cameroun) AUTRES CONNAISANCES informatique et les relations publiques. Diplm en thologie, ancien d, Eglise EPC Permis de conduire (B et C) SMITH SYSTEM Football- athltisme- Gymnastique.
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TCHANKO

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ANNEX 2: List of ground handling activities during turnaround (AHM 816)

Pre flight duties: Stand allocation for arriving flight Collection of inbound flight information, Stand inspection for FODs Check for serviceability of GSE, Ensure use of proper PPE, . Aircraft chocked, Ground power connected, Safety cones placed, Visual check of aircraft damage, Passenger doors opened, Passenger disembarkation, Ground service equipment positioned, Cargo & baggage unloading, Cabin cleaning, Refueling Baggage and cargo loading, Passenger embarkation, Documentation completed, Ground service equipments clear, Safety cone removed, Cabin door closed, Walk around check, Ground power disconnected, Chocks removed, Aircraft offblock/propellers start

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ANNEX 3: Passenger services provision (IATA SGHA, 2008)

General Inform passengers and / or public about time of arrival and / or departure of Carrier's aircraft and surface transport. Make arrangements for stopover, transfer and transit passengers and their baggage and inform them about services available at the airport. When requested by the Carrier, (a) or (b) arrange for provide

special equipment, facilities and specially trained personnel, for assistance to (1) (2) (3) (4) (5) (6) (7) unaccompanied minors. disabled passengers. VIPs. transit without visa passengers (TWOVs). deportees. special medical transport others, as specified in Annex B.

Assist passengers when flights are interrupted, delayed or cancelled. If applicable, arrange storage of baggage in the Customs' bonded store (any fees to be paid by the passenger). (a) (b) Notify the Carrier of complaints and claims made by the Carrier's passengers. Process such claims

Handle lost, found and damaged property matters. (a) (b) (c) (d) (e) (f) accept baggage irregularity reports enter data into baggage tracing system maintain baggage tracing system files for period specified in Annex B make payments for incidental expenses arrange for delivery of delayed baggage to passengers handle communications with passengers

Report to the Carrier any irregularities discovered in passenger and baggage handling. (a) or (b) Arrange for Provide

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(1) (2) (3) (4) (5) check-in position(s), service counter(s) / desk(s) for other purposes, lounge facilities, porter services, other services as specified in Annex B

Perform on behalf of the Carrier the following sales functions (a) (b) (c) reservations issuance of transportation documents e-ticketing

as specified in Annex B Departure Perform pre-flight editing Manage Automated Check-in device(s) and (1) or (2) (a) (b) (c) (d) (e) (f) arrange for stock control stock replenishment hosting routine maintenance servicing and repair other, as specified in Annex B provide

Check and ensure (a) (b) (a) (b) (a) (b) for that tickets are valid for the flight(s) for which they are presented. The check shall not include the fare. that tickets presented are not blacklisted in the industry ticket service data base. Blacklisted documents shall not be honoured and immediately reported to the Carrier. Check travel documents (passports, visas, vaccination and other certificates) for the flight(s) concerned, but without the Handling Company having any liability. Enter required passenger and/or travel document information into Carriers and/or government system. Weigh and/or measure checked and/or cabin baggage, Record baggage figures

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(1) (2) initial flight. subsequent flight(s).

Excess baggage (a) (b) (c) (d) determine excess baggage issue excess baggage ticket collect excess baggage charges detach applicable excess baggage coupons

Tag checked and/or cabin baggage for (a) (b) initial flight. subsequent flight(s).

Effect conveyance of checked baggage to the baggage sorting area Effect conveyance of oversized checked baggage to the baggage sorting area Collect airport and /or any other service charges from departing passengers. (a) (b) (c) for (1) (2) initial flight. subsequent flight(s). Carry out the Carriers seat allocation or selection system Issue boarding pass(es) Detach applicable flight coupons

Handle (a) (b) denied Boarding process denied Boarding Compensation

Direct passengers through controls to departure gate At the gate perform (a) (b) (c) (d) (e) (f) (g) (h) check-in check baggage verification of travel documents upgrades and downgrades handling of stand-by list verification of cabin baggage manage the boarding process reconciliation of passenger numbers with aircraft documents prior to departure

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(i) other gate functions as specified in Annex B

Arrival (a) Perform or (b) Arrange for

opening / closing aircraft passenger doors Direct passengers from aircraft through controls. (a) or (b) (1) (2) Arrange for transfer desk / connection services baggage recheck Provide for

RAMP SERVICES Baggage Handling Handle baggage in the baggage sorting area. Prepare for delivery onto flights (a) (b) bulk baggage ULDs

Establish the number and/or weight of (a) (b) bulk baggage built - up ULDs

and provide the load control unit with the information Offload (a) (b) bulk baggage ULDs.

Prioritise baggage delivery to claim area. Deliver to claim area (a) (b) baggage oversize baggage

Transfer baggage (a) or Provide

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(b) (1) (2) (3) Arrange for sortation of transfer baggage. storage of transfer baggage prior to despatch (storage time limits to be specified in Annex B). transport of transfer baggage to the sorting area of the receiving carrier.

Handle crew baggage. Marshalling (a) Provide or (b) Arrange for

marshalling at arrival and/or departure. Parking (a) Provide (b) Position and/or remove

wheelchocks. Position and/or remove (a) (b) (c) (d) (e) (f) (a) or (b) Arrange for landing gear locks. engine blanking covers. pitot covers. surface control locks. tailstands and/or aircraft tethering. other items as specified in Annex B (e.g. safety cones) Provide

ground power

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ANNEX 4: List of the Documentation available for the service

1. IATA AIRPORT HANDLING MANUAL (AHM), 2010, 30th edition 2. ICAO AIRPORT SERVICES MANUAL, DOC 9137 3. ICAO CIVIL AVIATION SECURITY MANUAL, DOC 8931 4. ACI SAFETY MANAGEMENT SYSTEMS IMPLEMENTATION MANUALS 5. MANUAL OF AIRSIDE OPERATIONS SAFETY (INTERNAL GUIDE) 6. GUIDE OF SECURITY OPERATIONS FOR HANDLING AGENTS (INTERNAL GUIDE) 7. MANUAL OF AIRSIDE SAFETY INSPECTIONS PROCEDURES (INTERNAL GUIDE) 8. IATA DANGEROUS GOODS REGULATION MANUAL, 2007 9. FAA, WEIGHT AND BALANCE HANDBOOK 10. CAP 772, UK CAA, BIRDSTRIKE MANAGEMENT 11. CAP 642, UK CAA, AIRSIDE SAFETY MANAGEMENT 12. CAP 712, UK CAA, SMS 13. SAFETY POSTERS 14. LA BOITE A OUTILS DU RESPONSABLE QUALITE, 15. REUSSIR LA DEMARCHE QUALITE, 16. SECURITE, QUALITE, ENVIRONNEMENT : CONSTRUIRE UN SYSTEME DE GESTION INTERGRE.

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