INFRASTRUCTURES SERVICES(ITO) Overview

MphasiS Infrastructure services has the distinguished blend of classic HP pedigree clubbed with skilled scalable workforce and firm focus on service delivery quality. Whether you are looking to reduce costs, improve business-to-IT alignment, drive innovation, or reduce risks, MphasiS offers a comprehensive suite of remote Infrastructure management services. MphasiS helps optimize clients infrastructure through a mature global delivery model, standardized processes, adoption of IT Infrastructure Library (ITIL) framework and global service network, robust private network with built in redundancies. This network enables secure connection with clients 24x7x365.

REMOTE MONITORING CENTER

MphasiS Remote Monitoring Center (RMC) provides monitoring and support for Data Center, Network, Endpoint and Security Services. RMC incorporates automation, leveraged environment, standard tools and ITIL process and framework to ensure consistency and quality of service. Our robust knowledge management and trained resources ensures faster resolution. RMC Features
y y y y y y y y y

110 sq. ft. of video wall capable of displaying three to 22 individual consoles Biometric access for security Supports over 450 clients, across all geographies and verticals Backup Restore: Over 140 clients, with more than 50,000 daily jobs Batch Management: Approximately 3,000,000 monthly jobs Network Services: Approximately 340,000 network devices monitored Software and Application services: Over 60,000 servers Mainframe & AS400: Over 33 clients supported 100% single shift DR for services out of Pune at the mirror site in Bangalore

RMC Offerings
y y y y y y y y y y

Applications Operation & Management Data Center Monitoring Network and Security Operations Midrange Services Mainframe Services Back-up and Restore Services Unified Communication Identity Management IDS/IPS Firewall Management

MphasiS RMC enables customers to maximize their uptime, operational excellence, SLA delivery and improve infrastructure security. RMCs continuous improvement plans, ITIL process and framework and quality rigor helps customers save on cost and improve infrastructure availability.

DATA CENTER SERVICES

A world-class data center can provide the agility for your business needs to respond quickly to business opportunities, decrease time to market and generate breakthrough ideas. We offer guidance for defining and assessing your data center capabilities to better manage change from technology and business perspectives. Our Services We provide storage services, server management, mainframe management, and data center modernization. We offer full spectrum of hosting and automated management and systems. Support Application Support Middleware Support Operating System Support Storage Support Nature of Support
y y

Technology Used Site Minder, TPF, Citrix, Oracle, MSSQL, MQ Series, etc. Weblogic, Websphere, etc. Windows, Unix, Mainframe and Virtual Servers EMC, MVS, Hitachi, etc.

Provide 24 x 7 support with various Service Windows On call support

We use tool sets that include Perigrine Service Desk, ADMS - Asset Management tool, EON - paging service. Besides the native tools in each technology, we also use state-of-the-art management tools to proactively fix issues before they arise. Our Data Center Modernization services focus on helping you migrate, consolidate, standardize, automate and virtualize infrastructure assets, thus enabling you to respond more rapidly to changing market conditions in a highly efficient and effective manner while paying only for what you need. Our solid IT transformation expertise, clear road maps, and global resources enable you to take the necessary steps to achieve a more dynamic and interoperable, automated hosting environment. All the while, you are fully protected by guaranteed up times and multiple safeguards to ensure your data is safe and your business is 100% business / regulatory compliant.

WORKPLACE SERVICES

MphasiS Workplace services support PCs, laptops, mobile and thin computing devices, and provide all associated support services such as managing distributed servers and printers, to provide comprehensive management of your total desktop environment. The standard features of Workplace services include help desk and field services, asset tracking, and desktop security services. We also offer the following features that compliment these standard features: asset management (that includes end-oflife asset services), procurement and software asset management services; migration services (such as vista assessment and transformation planning), application packaging and testing, automated software deployment (for operating system application upgrades, and patches) and client device security (patch management). We provide desktop management, desktop support, messaging and collaboration, and mobile services which include:
y y y

Complete lifecycle management of desktop and mobile device environments Automated provisioning, deployment and support Multi-vendor asset management, break/fix, software and infrastructure management

Our Workplace services can tailor a services profile to each category of user. As a result, you not only receive the appropriate service levels and price points for each user type, but also enhance individual satisfaction. Our user-centric approach enables users to provision workplace services via a web portal on their desktops. Capability
y y y y y y y

Desktop application management Messaging Lotus Notes and MS Exchange Administration WAN administration - L1 OS Builds Backup administration Application client modification Service Desk support

Mobile Gateway Administration-Microsoft LCS and Blackberry Server

Tools Used
y y

Secure Remote Client Lotus Client, Outlook 2003

Nature of Support
y y y

24 x 7 support 12 x 5 support 12 x 6 support

Benefits
y y y y

Decreased user downtime Increased security and privacy Improved tracking and management of hardware and software assets Lower total costs

Our unparalleled industry reach and expertise makes us as an industry leader in desktop and help desk services. Through automation and innovative models, we can help you meet the mobility, personalization and IT cost needs of the agile enterprise of the future. We produce the perfect mix of services and service levels to accommodate your enterprise's unique business objectives and needs.

NETWORK SERVICES
MphasiS Network Services helps enterprise streamline their enterprise network by monitoring and managing it 24x7. MphasiS consultants can help ensure peak performance of your network by helping deploy appropriate network solutions and providing a comprehensive service to monitor and manage their network elements. Our Network Services help customers maintain highest level of network performance while lowering operational costs and ensuring uptime. MphasiS Network Services portfolio includes:
y

Network Management: MphasiS Network Management Services provides monitoring and management services for your network. Some of the key offerings in this space include: y Managed LAN y Managed WLAN y Network Operations

Network Security: MphasiS Network Security services covers monitoring and management of security elements on your enterprise network. Some of the key offering in this space are: y Managed Firewall y Managed IDS/IPS y Managed VPN/SSL VPN y Network Access Control

Application Performance Management: MphasiS provides enterprise with end-to-end application performance management services to setup and manage a robust application delivery network. MphasiS offering covers: y Load Balancers y WAN Acceleration y IP Registration and Management

Unified Communications: MphasiS helps enterprises manage enterprise communications efficiently. This service includes: y IP Telephony y Unified Messaging y Contact Center y Video Conferencing y Common Interaction Center

Telecom Management: MphasiS helps enterprises in managing their telecom providers by providing Telecom Expense Management, Outage and Ticket management, Contract and Carrier governance and Telecom Circuit management. MphasiS Network Services team provide network transformations and consulting services helping customers to migrate their legacy network to latest technologies. MphasiS manages networks of clients globally. We provide 24x7 monitoring and management of enterprise networks. The network services team is well versed in latest network technologies provided by leading vendors and certified in leading vendor technologies.

SECURITY SERVICES
Security services is critical to all enterprises, and involves managing and monitoring end-to-end enterprise security and related threats. MphasiS Global Information Security team in India provides 24 x 7 services to MphasiS and HP Enterprise Services clients on:
y

Infrastructure Security y Managed endpoint y Antivirus and desktop firewalls y Anti malware y HIDS y Compliance y Perimeter security y Firewalls, IDS/IPS monitoring and management y Web filter monitoring and management y Security information and event management y Messaging security y Log management Identity and Access Management y User provisioning y Access management and web single sign on y Enterprise single sign on y Identity audit y Role management y Directory services

Security Services y Monitoring security logs y Security events analysis y Firewall, IDS, IPS, Web filtering implementation, managing & monitoring Vulnerability Management y Vulnerability Assessment y Penetration testing Information and Data Security y Data encryption y Data masking y Data leak prevention Governance, Risk and Compliance y Service continuity management y Audit compliance management

MphasiS has in depth experience in managing and supporting technology from leading vendors in the security space.

Solutions MphasiS provides Infrastructure GLBA/FFIEC, HIPAA, PCI... service compliance solutions such as