VAS theory

VMS = Voicemail is an increasingly used system for storing telephone messages for a large group people. Voice mail is a very important system for busy individuals who cannot collect their calls every time. The advent of voicemail came about due to the need of corporates and bigger companies to have an economical and simple method to store telephone messages for their employees. The simple answering machines were not viable because that would need one answering machine per telephone. When a person calls another on their cellphone, and if the dialed person is busy, the voice mail message service is activated. The caller can then store their voicemail message, in what is called a 'voice mail inbox'. Voice mail services have the ability to make a call to a telephone or a cellphone to inform the user that they have a 'voicemail message'. The dialed person can then retrieve these messages from their inbox at a later time, by clearing some simple, pre-determined security procedures, commonly a password. Voicemail systems (VMS) may be available with residential phone networks, however they are a standard network feature with most cellular networks. Today, voice mail systems are most commonly associated with office telephone networks and Private Branch Exchanges. Voice mail uses a telephone machine for its user interface, and is connected to a central computer system. Voice mail systems can answer many phones at the same time. They also enable users to forward messages to another voice mailbox. Further, voice mail stores incoming voice messages in private and personalized mailboxes, which are generally associated with the user's phone number. Voice mail services also allows its users to forward the received messages to another voice mailbox. Voice mail services also allow the user to send messages to one or more voice mailboxes. Like answering machines, voice mail services allow the use to greet the caller with a personalized message. It also allows the user to add a voice introduction to a forwarded message. It also allows the user to play different greeting messages to different callers. This can be done by simply feeding and registering the said numbers into the voice mail inbox. Voicemail systems consist of a central processing unit (CPU), the software and a program. The program gives the look and feel to the voicemail system. It is this software that consists the various prompts and commands that make up the crux of the voice mail system. Voice mail systems also consists of disk controllers and many disks to store the messages in. Voicemail systems also have system disks which contain data pertaining to the entire working of the system, including pointers to each of the messages that are stored on the disk drives. Voice mail messaging systems may be seen as a 'technical toy' by some, but it has been a boon for corporates. Voice mail messaging single-handedly solved the communication problems in the corporate

world. Previously, many messages were lost due to the messages being stored either manually. A few years ago, there was a huge loss of productivity because of individuals not being able to contact individuals. This was mainly because of the decrease of the ratio of secretaries to employees. Some studies showed that almost one in four phone calls did not require a conversation and was simply a message of either work done, or work about to start. Voice mail enables people to leave detailed and long secure messages across the world. Voice mail also systemized the flow of communications in corporates as well as saved a lot of money in terms of communication and basically getting the job done. Separate surveys have noted that companies can save up to a thousand dollars per employee per year with the use of voice mail messaging systems.

Voice Mail Service (VMS)

Login Page Introduction http://ntc.net.np/PSTN/pstn_vmsDetails.php#gotop Voice mailbox service (VMS) is a kind of value added telecom service based on intelligent network platform. It can replace the answering machine adding more interactive service features. In this system, customers do not need to add any equipment to their telephone set. This service can be used by dialing access code from any phone. This VMS is also can be used for fax mail. Any mailbox owner should divert their call to VMS in their either absence or busy or both so that they could get their message when any caller calls to them. Subscribers can hear his message from any PSTN phone in any time which is the most important feature of this service.

1. Services Voicemail service: - In this type of service only voice message can be deposited in the mailbox and retrieved from mailbox. Fax mail service: - This type of service is nothing but the message content is Fax instead of voice. All features are available as in voice service. Voice/fax mail service: - In this type of service both voice and fax message can be retrieved and deposited. There is selection option for voice and fax message. Notice Board Service: - Notice board is also a supplementary voice service in which mailbox owner (Host) can record his/her notice message in the mailbox. When guest dials that number he/she will hear the notice message recorded by mailbox owner. This type of Service is especially suitable for offices business organization and other different organization who can record their notices and information in their phone so that their customers can get information by dialing their telephone number. 2. Types of mailbox Common Mailbox: - This is the mailbox for those subscribers who have their own PSTN phone number. Virtual Mailbox: - This is the Mailbox for those subscribers who do not have their own PSTN phone number. In this mailbox, a virtual number is given, other than phone number. Irrespective to the type of mailbox all the services are available in both type of mailbox. 3. Features

The following features are available in the system. 1. Mailbox owner can record his incoming telephone messages to the mailbox in his either busy or in absence. 2. Mailbox owner can set the following parameters of his mailbox from telephone i. ii. iii. iv. v. vi. vii. viii. ix. password of host password of guest Active/De-active guest authentication Active/De-active message acknowledgement Active/De-active instant access Active/De-active different notification mode Choose personal or system greeting. Can record his personal voice as greeting Method to record personal greeting  After dialing 1616, Press 5 to change the mailbox setting  Press 1 to set greeting  Press 2 to set your personal greeting  Record your greeting message when you hear beep tone and press # key at end of the greeting message  To confirm the message press 1  Press 2 to record again

3. When there is new message in mailbox, VMS system gives the notification to owner by telephone, SMS and email. o After dialing 1616, Press 5 to change the mailbox setting o Press 2 to choose notification mode o Press 1 to notify in phone number (any number you can put. For PSTN phone, set telephone number as 014241566) o Press 2 to notify by SMS .( input mobile or CDMA number for SMS notification) o Press 3 to notify by email.( input your email address in your voicemail box from Nepal Telecom's website) o Press 9 to deactivate all notification modes.

In email notification voice message is also sent as attachment file. The incoming date, time and telephone number of the message can be known. The received message can be saved, deleted, replied to the message sender (call back) and forwarded to desired phone numbers and mailboxes.

Message sender (Guest) can leave the message to the host in their desired time( Timed mailing) Message can be retrieved from any PSTN phone any time. Mailbox owner can send his own recorded message to the many telephone numbers at a time in his desired time. (Broadcasting of message). Access to the message through internet Mailbox owner can access to the message from Nepal telecom's website by giving Username (voice mailbox number) and password. The following parameters are available in the website.
o

Inbox: - In Inbox we can see the status of message (saved or not), we can play message, can see telephone no, we can see date and time of sender, time length of message, and can delete the message. Send mail: - Owner can send files selecting from his location to required email address. Setting: - From setting, we can activate or deactivate Notification mode like phone notification, SMS notification, and email notification mode. Notification telephone number, SMS notification number and email address also can be set. Profile: - From profile we can change personal parameter like name, address, telephone number including following parameter. Activate /deactivate message acknowledgement Activate /deactivate Guest Authenticate Change guest Password Address-book: -In address book, we can make the list of guest name and his phone number in our VMS system. Then ,when the guest which is in our address book list ,leave message, then VMS system also announce the name of caller also when host hear this message. Change password: - For changing password only numeric value is valid

o o o o

4. Deposit and Retrieval of message Deposit

y

Direct Deposit - Direct deposit is especially for virtual mailbox users but it can be used for common mailbox also. To leave message directly Dial 1615+Mailbox number#

Indirect Deposit: - Indirect deposit is especially for common mailbox user (having PSTN number). For indirect deposit the incoming telephone calls should be diverted as below in 1614 (voice mail) so that all incoming telephone calls are recorded in mailbox. No Answer transfer - *61*LC*1614# Busy transfer - *60*LC*1614# E-10 system does not need LC Where LC=Locking code

Retrieval
y

Direct Retrieval: - By this method we can get message from mailbox by dialing 1616 from own telephone phone number. You do not require password to retrieve message by dialing 1616. Indirect retrieval: - From indirect retrieval method, we can get message from mailbox other than own telephone by dialing 1610. After dialing 1610 the system ask for mailbox number. The mailbox number is your own telephone number including area code without 0(zero) and at last press # key. Again system asks for password. So, you should input password and # key at the end. The password length is 4 to 6 digit.

5. Beneficiary Group
y y y y y

Subscribers who do not have their own telephone number (Virtual mailbox). Subscribers who are looking for answering machine. Subscribers who do not have their own fax machine (Fax mailbox). Those telephones which are busy with Internet. Customers seeking to put up some material of their company or agency (information or notice or short advertisement) can use Notice Board Service. When such material has been put-up (by recording the material), and when the customer calls to that particular telephone number, the customer can hear the material.

Note : Mail box no. will be as given bellow. Mail box No. = Area Code without 0 + Telephone No. Example : For Telephone No. 4241566 Mail box No. will be 1-4241566 Password can be set by subscriber himself.

SMSC (Short Message Service Center)

An SMS center (SMSC) is responsible for handling the SMS operations of a wireless network. When an SMS message is sent from a mobile phone, it will reach an SMS center first. The SMS center then forwards the SMS message towards the destination. An SMS message may need to pass through more than one network entity (e.g. SMSC and SMS gateway) before reaching the destination. The main duty of an SMSC is to route SMS messages and regulate the process. If the recipient is unavailable (for example, when the mobile phone is switched off), the SMSC will store the SMS message. It will forward the SMS message when the recipient is available.

Very often an SMSC is dedicated to handle the SMS traffic of one wireless network. A network operator usually manages its own SMSC(s) and locates them inside its wireless network system. However, it is possible for a network operator to use a third-party SMSC that is located outside the wireless network system. You must know the address of the wireless network operator's SMSC in order to use SMS messaging with your mobile phone. Typically an SMSC address is an ordinary phone number in the international format. A mobile phone should have a menu option that can be used to configure the SMSC address. Normally, the SMSC address is pre-set in the SIM card by the wireless network operator, which means you do not need to make any changes to it. http://www.developershome.com/sms/

SMSC Short Message Service Centre

Every Short Message has to pass the SMSC. There are different ways to tranfer the Short Message to the Short Message Service Centre. A Short message can reach the SMSC by GSM modem / module and can be transferred to an email or fax.
Manual reception

Make a call to a manual reception and tell them what you want to sent and to whom. Not very useful in industrial GSM applications.
Automatic answering service

Make a call to an automatic answering service and make a choice from a number of ready made texts. Not popular in industrial applications also.
Typing on the keypad of your GSM phone

Use your own GSM phone with sending abilities and enter a message and send it. Can be useful, if you have to send control commands from somebody to a machine, to change parameters. Most

GSM phone offers the storage of Short Messages so that you can send from memory of the SIM card.
SMS program

Use a computer with a PSTN modem and a special SMS program. Popular for the sending of Short messages to mobile GSM phones. There are a lot of local SMS programs available. A few of them are freeware and others are shareware. In Germany ( and other countries) the GSM operators offers light versions of SMS programs as freeware. If you have a need for software that have more features, then you have to buy it. If you use a local SMS software, then it is in local language and the parameters are set for your GSM operators. The other technical problem are the different hardware interfaces like PSTN modem or Datex P ( X.25) and the different software protocols like TAP and USP on the SMSC. If you have to send only then TAP is OK, but if you have to send and to receive then UCP is the right way. The UCP can send and receive Short Message. The easiest, but not fastest transmit and receive you can reach with a GSM modem. A GSM modem can send / receive a Short Message each 6 to 10 seconds. With a connect based on UCP you can reach 600 messages per minute.
SMS driver

For industrial applications you can not often not use ready SMS software. You have not to think about the protocols, if you buy software drivers from third parties. That can save time and money.
SMS to fax

SMS to fax is available by a lot of GSM operators and by local third parties.
SMS to email

SMS to email is available by the GSM operators and by third parties too.
Email to SMS

Email to SMS is available by the GSM providers and by third parties. A few of them offers that serif free of charge, but with advertising on the end of the message. Such free of charge services do mostly not free of charge for commercial GSM solutions.
SMS to SMS

In the beginning of GSM it was not possible to send an SMS from GSM operator A in Germany to GSM provider B in Germany. A few companies has developed special services to bridge that. They offer sending to foreign German operators. Right now they offer a couple off other specials, that are not supported by the local German operators.

Connect to SMSC
GSM modem

There are different ways to send or to receive a SMS. The simplest with a GSM modem. Unfortunately, a GSM-Modem can process only 6 to 10 SMS per minute. To increase the speed a connect to a communication server with up to 32 GSM modem is neccesary. Then becomes possible with it up to 320 SMS per minute. With this kind of SMS communication none direct connect to SMSC is necessary. Some GSM operators offer no direct connect. Consequently, the communication server with 32 GSM modem is a good alternative.
Direct link to SMSC

Faster and more comfortable is the direct link to the SMSC. With a direct acces you can reach up to 600 SMS per minute. Popular protocols are UCP, SMPP, CIMD2, OIS and TAP. TAP is an old protocol to the send messages to a pager. Causes historically, TAP offers sent of messages from server only. With which hardware the SMSC can be connected is not the same by all the different operators. The exact data must be asked at the GSM operator. The parameters are not equal also. Through the variety, the likelihood of a mistake is very large.
Ready software that helps to connect

For the world wide market, there is a big number of software to ease the direct access to SMSC. The offer is from Freeware, Open Sources up to software which almost all types of the communications masters. With Freeware, there is usually no support. The protocols named above are developed further continually. So constantly changes on the software is necessary. The following graphics shows an example for a software which at many companies in the usage. Many settings of GSM operators already in the default parameters. Further new operators are added by the developer usually free of charge. The functions of the software and service / support is perfect.Whoever nevertheless thinks to save money with own drivers finds the sources of the known protocols in the appendix. There are still students, which must develop drivers itself. A short message service center (SMSC) is the portion of a wireless network that handles SMS operations, such as routing, forwarding and storing incoming text messages on their way to desired endpoints. Wireless network operators connect SMSCs through SMS gateways. http://searchmobilecomputing.techtarget.com/definition/short-message-service-center http://www.squire-technologies.co.uk/products/smsc-short-message-service-center.php http://www.att.com/gen/general?pid=3582

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