Questionnaire for customers Mobile Number Portability

1.

Have you changed your service provider after implementation of MNP system in India? a. Yes b. NoIf No 1) Would you want to switch your service anytime soon?

Yes May be

No dont know

2) Why are you not considering the change? i. ii. iii. iv. 2. Inertia ( no interest to change service provider) Dont know the process Happy with the current service Think that all service provider are same

How did you come to know about this technology?

Advertisements Friends

Internet Specify if other

3.

According to you, what could be the reason behind implementation of this technology? a. b. Marketing strategy of the service provider to gain customer To provide convenience to customers

4.

Who is your current service provider? Airtel Idea Vodafone Docomo Aircel Uninor BSNL Any Other

5.

Who was the earlier service provider? Airtel Idea Vodafone Docomo

BSNL Aircel

Uninor Any other

6.

Why did you switch from one service provider to another? a. Service quality was not satisfactory b.

7.

Are you satisfied with the current one?

Satisfied Fairly Satisfied

Highly Satisfied Dissatisfied

8.

Did you face any difficulty while porting your number?

Yes

No

9.

If Yes, What kind of difficulty did you come across? Problems in getting Unique Porting Code Applications not getting processed Rejection of porting request Downtime more than 2 hours

10. After availing this service did you have any complaints about it?

Yes

No

11. Did you register your complaints?

Yes

No

12. Were those complaints getting resolved immediately?

Yes

No