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Department of Technical Education DIPLOMA COURSE IN INFORMATION SCIENCE AND ENGINEERING Fourth Semester Subject: Information Systems and

Managerial Issues
Contact Hrs/Week: 4 Contact Hrs/Sem: 64

Topic Analysis
Contents UNIT-1 1 .Fundamental Concepts of Information Systems 2.ElectronicBusinessSystems 3. Functional Business Systems UNIT-2 4. Decision Support Systems 5. Enterprise and Global Management of IT: 6. Project Management UNIT-3 7. Scheduling the project 8. Quality Management 9. Security and Ethical Challenges 10.INNOVATIONS & CASE STUDY 11.TESTS AND ASSIGNMENTS TOTAL 05 07 06 07 06 06 05 No. of Hours

09 04 04 64



To perceive basic Knowledge of Information System in Business & Conceptual Components.

2. 3. 4.

Study the major types of Information System. Gives an overview of competitive strategies. Provides a basic idea regarding values added by cross-functional enterprise systems to Significant Business. Illustrates some aspects of customer relationship System.


6. Identify the changes, roles and reporting alternatives of management Information 7. Understand several ethical issues and security issues. 8. Gives a brief idea of enterprise and global and global management of Information System. 9. To learn about what is project? How to plan, schedule and control a project as a unique Task. 10. Awareness of Quality Management and ISO Certifications.


1. Fundamental Concepts of Information Systems:

Information System in Business; Information technologies, Information System frame work for Business Professionals, The Fundamental roles of Information System 3hrs in Business, Trends in Information System.

Operating Support System, Management Support System, Other classification of Information System, Managerial Challenges of Information Technology, Success and Failure with Information Technology. 3 hrs

2. Electronic Business Systems

Enterprise Business Systems: Introduction, Cross-functional enterprise applications, Enterprise application integration, Transaction processing systems, Enterprise collaboration systems. 6hrs

3. Functional Business Systems

Introduction, Marketing systems, Manufacturing systems, Human resource systems, Accounting systems, financial management systems. 5 hrs

4. Decision Support Systems

Decision support in business: Introduction, Decision support trends, Decision support systems (DSS), Management Information Systems, Executive information systems, An overview of AI, Expert systems. hrs 7

5. Enterprise and Global Management of IT: Managing IT: Business and IT,
Managing IT, Business / IT planning, Managing the IS function, Failures of IT management. 4hrs Managing global IT: The International Dimension, Global IT Management, Cultural, Political and Geo - Economic challenges, Global Business/ IT strategies, Global Business / IT applications, Global IT Platforms. 2hrs

6. Project Management
Introduction of Project Management, Project Management Life cycle Selecting Project to meet organizational Goals The Project Portfolio Process An approach to

project formulation Case Studies hrs

7. Scheduling the project

The language of PERT and CPM, Building the network. Finding the critical path and critical time. Calculating activated slack. Project Uncertainity and risk management. Calculating probabilistic Activity times. The probabilistic networks and its examples. Stimulation. The Gantt chart. Extension of PERT/CPM. 5hrs

8. Quality Management
Introduction, Efficiency and effectiveness, Principles of quality management Objectives, goals, Ten principles of Quality Management, Quality Certification ISO Certifications. 5hr s

9. Security and Ethical Challenges

Security, Ethical and societal challenges of IT: Introduction, Ethical responsibility of business professionals, Computer crime. 4hrs Security management of IT: Introduction, Tools of security management, Internet worked security defenses, other security measures. 5 Hrs

DETAILS OF THE CONTENT: 1. Fundamental Concepts of Information Systems:

1.1 Information System in Business 1.1.1 What is Information System? 1.1.2 Briefly List the Information Technologies. 1.1.3 Information System Frame work Used for Business Professionals. 1.1.4 What are the Fundamental roles of Information System in Business?


Explain the Trends in Information System (IS).

1.2 Types of Information System 1.2.1 1.2.2 1.2.3 1.3 Operating Support System Management Support System classification of Information System

Managerial Challenges of Information Technology.

1.4 Success and Failure with Information Technology.

2. Electronic Business Systems

2.1 Enterprise Business Systems 2.2.1 Introduction 2.2.2. Explain Cross-functional enterprise applications 2.2 Enterprise application Integration 2.3 Transaction processing systems 2.4 Enterprise collaboration systems 2.4.1. Explain Enterprise Collaboration. 2.4.2. Tools for Enterprise Collaboration.

3. Functional Business Systems

3.1 3.2 3.3 Introduction to Functional Business Systems Functional Components of Marketing Systems. Manufacturing Systems. 3.3.1. Computer Integrated Manufacturing 3.5 Human Resource System (HRM) 3.5.1 HRM and the Internet 3.5.2. HRM and Corporate Intranets 3.6 Accounting Systems 3.6.1. Explain Accounting Systems.

3.6.2. Online accounting Systems 3.7 Explain Financial Management Systems with an Example.

4. Decision Support Systems

4.1 Decision Support in Business
4.1.1. Introduction

4.1.2. Information, Decisions and Management.


Information Quality

4.1.4. Decision Structure 4.2. Decision Support Trends 4.3 Decision Support Systems(DSS) 4.3.1. Explain DSS and its Components. 4.4. Management Information Systems (MIS) 4.4.1. Define MIS 4.4.2. Management Reporting Alternatives. 4.5. Artificial Intelligence (AI) 4.5.1. Define AI 4.5.2. Explain the domains of AI. 4.6. Expert Systems 4.6.1. Define Expert Systems. 4.6.2. Explain the components of Expert system 4.6.3. Applications of Expert system 4.6.4. Benifits of Expert Systems 4.6.5. Limitations of Expert Systems.

5. Enterprise and Global Management of IT

5.1 Managing Information Technology (IT). 5.1.1. Business and IT 5.1.2. Managing IT 5.1.3. Business or IT planning.

5.1.4. IT Architecture. 5.1.5 Failures in IT Management. 5.2 Managing Global IT 5.2.1. The International Dimension. 5.2.2. Global IT Management 5.2.3. Cultural, Political and Geo-economics Challenges 5.2.4. Global Business or IT Strategies. 5.2.5. Global Business or IT applications. 5.2.6. Global IT platforms.

6. Project Management
6.1 Introduction to Project Management 6.1.1. Objectives of project management 6.2.2. The life cycles of the projects 6.2.3. Selecting Project to meet organizational Goals 6.2.4. The Project Portfolio Process 6.2.5. An approach to project formulation 6.2.6 Case Studies 7. Scheduling the Project 7.1 PERT and CPM 7.2 Project Uncertainty and Risk Management 7.3 Simulation 7.4 The Gantt chart 7.5 Extensions to PERT /CPM.

8. Quality Management

8.1. Introduction 8.1.1. Efficiency v/s Effectiveness 8.2. Principles of Quality Management. (QM) 8.2.1 Objectives of QM 8.2.2 Goals of QM 8.2.3. Ten Principles of QM 8.3. Quality Certification 8.3.1 ISO 9000 series Certification 8.3.2 ISO 9000: 2000 Certification 8.3.3 ISO 14000 series Certification 8.3.4. Quality System (QS) 9000 Certification

9. Security and Ethical Challenges

9.1. Security, Ethical and Social Challenges of IT. 9.1.1. Introduction 9.1.2. Business/ IT security, Ethics and Society. 9.1.3. Ethical responsibility of Business professionals Business Ethics Technology Ethics Ethical Guidelines 9.1.4. Computer Crime Define Computer Crime Hacking Cyber Theft Unauthorized Use at Work Software Piracy Piracy of Intellectual property Computer Viruses and Worms 9.2. Security Management of IT

9.2.1. Introduction 9.2.2. Tools of Security Management. 9.2.3. Internet Worked security defenses. Encryption Firewalls Denial of service defenses. E-mail monitoring. Virus Defenses 9.3. Other Security Measures 9.3.1. Security Codes 9.3.2. Backup Files 9.3.3. Security Monitors. 9.3.4. Biometric Security 9.3.5. Computer Failure Controls 9.3.6 Failure tolerant systems TEXT BOOKS: 1. Management Information Systems By, James A OBrien and George M Marakas (Chapters-1, 7, 8, 10, 13, 14) 2. Project Management by M.R. Gopalan, First Indian Edition, WILEY INDIA Pvt Ltd. (Chapters-1 & 5) 3. Total Quality Management by L.Suganthi & Anand A.Samual (chapters-1, 2, 12) REFERENCE BOOKS : 1.Introduction to Information Systems by Rainer, WILEY INDIA Pvt Ltd. 2. Project Management by, R.Panneerselvam and P.Senthilkumar. 3. Management Information System, Managing the digital firm by Kenneth C. Pearson education, 9th edition. 4. Management Information System by W.S. Jawadekar, Tata McGraw Hill. 5. Managing quality, Edited by Barrie G.Dale, WILEY BlackWell INDIA Pvt Ltd 6. Effective project Management by Robert K,Wysocki, WILEY INDIA Pvt Ltd

Weightage of Marks in Each Topic

Contents UNIT-1
1 .Fundamental Concepts of Information Systems 2.ElectronicBusinessSystems 3. Functional Business Systems

No. of Hours
06 06 05

Marks Allotted

15 12 17 12 18 12 12 22 10

4. Decision Support Systems 5. Enterprise and Global Management of IT: 6. Project Management 07 06 07

7. Scheduling of Project 8. Quality Management 9. Security and Ethical Challenges 10.INNOVATIONS &CASE STUDY 11.TESTS AND ASSIGNMENTS 05 05 09 04 04




Department of Technical Education


Information Systems and Managerial Issues



Note: 1) Section I is compulsory. 2) Answer any two main questions from each of the remaining Sections.



a 5X1

Fill in the blanks with suitable words

(i) --------- provides information in the form of reports and display to managers and Business Professionals. ii) iii) ----------- processing where data is processed immediately after transaction occurs. ------------ System represents complex data using interactive three dimensional graphical forms.


A ----------- product is one in which the primary value is in the Physical entity.


----------- is the first phase of the project life cycle.

b. Explain the trends in information system management. 5


a 07 b 04 c. 04

Define Information System. Explain the roles of information System in Business. What are the Managerial challenges of IT. Case study- Sales order processing.

a 08 08 b 05 c 02

Write the cross functional enterprise applications.

Explain the transaction processing system.

Write a short note on enterprise collaboration system.

a 07 b 05 c

Explain with a neat diagram the functional business system. With the neat diagram explain accounting information system for transaction processing and financial reporting.

Explain how the decision can be managed at different levels of Management. 03



Explain four basic types of analytical modeling activities of Decision support system (DSS). 06

b 05 c

Explain the domains of artificial intelligence. Give any 4 Comparisons for the global business / IT strategies with respect to international, Global and transnational levels 04 06

Describe STDM?

Explain the major dimensions of global E-Business Management.. 08

Technology b 07 Define project management. Explain the objectives of project management

a b 04 c 05

What is Project Formulation? List the of Project Formulation . Explain global management process. Explain Information Technology Architecture.



a 08 b 04 c 03

Define Quality. List ten principles of Quality Management. Explain briefly the ISO 14000 standards. List the includes of QS 9000 document .

a 07

List and explain ethical foundations in Business.


b Computer

What is computer crime? and explain briefly any two Crimes.

05 c 03 What are the goals of security management?

10 security

List Internet worked security defenses. Explain any two defenses.

06 b 04 c 05

8 Write a note on Security codes and Security Monitors. Case study- Design of Students Information Management.