POSITION DESCRIPTION Position Title Incumbent Location Reports to (Title) Approved by

Meter Data Analyst

n/a Bourke Street, Melbourne

Meter Data Manager

Division

Retail

Immediate Manager Business Unit HR Manager Next Level Manager (if appropriate)

Meter Data Manager HRBP GM, Retail Finance

POSITION PURPOSE
The Meter Data Analyst role is planned to be part of a dynamic team responsible for the management of meter data within TRUenergy from midway through 2011. The role will require a strong analytical background with effective time management skills and the ability to be a team player. The primary responsibility will be to manage the exceptions created within the Meter Data Management System and liasing with internal and external stakeholders to resolve TRUenergys meter data issues. Prior to beginning in the Meter Data Analyst role in mid-2011, two short term postings are required in both the Network Bill Validation and Advanced Metering Infrastructure Project teams. It is expected that these postings would be a few months each.

DIMENSIONS Financial Dimensions (Please use annual figures wherever possible)

Nil

Personal Dimensions (People reporting to this position) Number of Staff Direct Reports 0 Payroll Costs Nil Through Subordinates 0 Total 0

PRINCIPAL ACCOUNTABILITIES Principle Accountabilities 1. NBV Team (~3 months) Building and maintaining new and improved relationships with key stakeholders and external parties to manage the changing nature of the utility sector and impacts to network bill settlements including B2B compliance, new network charge structure and products, dealing with regulatory issues. Assist in the ongoing processes and procedures to manage the activities within the Validation area, ensuring all financial commitments are met in line with market practice. Working with internal and external stakeholders (Sales, Billing, IT, Vendor of NBV Application) to deliver more efficient, accurate and streamlined outputs. Acting as a support for other Validation Analysts (as a SME in the electricity and gas market environment, metering and data that comprise the network settlements process). 2. AMI Project team (~3 months) During the time on the AMI program this role will be responsible for performing user acceptance testing. This means that they will executing pre-determined test scripts and noting results in a centralised testing database. It will report to the AMI Test Manager. This role may also be involved in test preparation activities.
Based on stakeholder and Managers feedback, assessed as an effective and efficient service provider within TRUenergy, namely the Retail Finance team, the CFO, the Director-Retail and the COO. Accurate and timely delivery of appointed tasks to agreed deadlines.

Measures of Performance

Based on stakeholder and Managers feedback, assessed as an effective and efficient service provider to the AMI Project team, Retail Data Assurance team, the Director-Retail, and Vendors engaged for the systems implementation. Accurate and timely delivery of appointed tasks to agreed deadlines

3.

Meter Data - Exception Management

Users work queue exception levels are managed and resolved in a timely manner. Proactively managing exceptions to ensure that issues are limited and dealt with efficiently. Reporting and analysing on the number of Verify Meter Data Requests that were Accepted by MDPs. Based on feedback, assessed as an effective and efficient service provider by stakeholders within TRUenergy, namely the Retail Finance team, the CFO, the DirectorRetail and the COO.

Monitor the exception work queues in the Meter Data Management System (MDMS) and analyse the exceptions assigned to resolve. This will involve analysing of meter data delivered in the NEM12 and NEM13 Meter Data Files and the Standing Data populated in the market repository MSATS. Resolving Ombudsmen queries within 24 hrs of being raised. Complying with Meter Data B2B Processes where manual intervention is required. Expand knowledge of Electricity Metrology procedures. Compliance with retailer market rules and obligations whilst resolving exceptions and interacting with the market. The ability to reconcile discrepancies between the various data delivery feeds.

4.

Third Party Reporting

Timely running of third party and file delivery reporting. Feedback from stakeholders reporting issues on time.

Monitor and analyse performance of third party stakeholders and identify delays in delivery of meter data files. Identify instances where MSATS has failed to be updated in time specified

Principle Accountabilities
consistent with market rules. Actively participate in weekly meetings with stakeholders. The raising of delays of data to stakeholders in a timely manner.

Measures of Performance
Number of data items identified via third party reporting to ensure MSATS is updated accordingly. Data delivery issues are identified and solutions implemented in a timely manner.

5.

Corporate Accountability Feedback from team and/or internal/external customers in relation to demonstrating the values. Full compliance with Code of Conduct and company policies. Demonstrated support for team members and team activities. Active contribution and completion of PDP activities to deadlines. No compliance breaches. Demonstrates a mindset that actively seeks to improve processes wherever and whenever possible.

Support the overall effectiveness of the business by: - Modelling behaviours consistent with the Companys values. - Complying with and supporting the Companys Code of Conduct and policies. - Contributing to team effectiveness by continually seeking to improve BA work procedures and stakeholder engagement techniques. - Proactively engaging in performance and career development processes. - Complying with regulatory, health, safety and environmental requirements.

6.

Project Support

Support Retail in applicable projects and or change requests that may arise relating to Meter Data or the Meter Data Management System. Represent TRUenergy where required on deployment of project changes, including: Updating of training manuals and documentation Ensure effective handover of documents and knowledge to the process library and other operational areas Participate in User Acceptance Testing (UAT) Assist in creation of UAT Test scripts Assist in training of new meter data analysts.

Feedback from project/change request teams that the Meter Data Analyst has provided adequate and timely feedback on project/change request activities.

RELATIONSHIPS / INTERACTIONS

Internal / External
Internal

Who

Purpose and frequency of contact

Senior management within the company

As required, support to Investment Committee presentations for major IT spend. Daily/weekly contact to develop and implement required IT infrastructure and tools, and ensure data delivery requirements meet stakeholder needs

Internal

Retail and Finance work teams, IS architects and Solution delivery teams

External

Outsource partners (IBM), Distribution companies, Meter Data Agents & Providers, Market Operators (AEMO)

Daily/weekly contact with parties to resolve data issues/exceptions and errors. To build and maintain relationships and contacts with key market and industry players.

EDUCATION, KNWOLEDGE, SKILLS, COMPETENCIES AND EXPERIENCE Education Level: Minimum required for the position - (Actual or Equivalent)

Degree in computer science, business administration or other relevant tertiary qualification or equivalent significant practical experience. At least 1-3 years experience in the field of business-related data analysis. Experience in the Utilities Industry..

Role Competencies:
Competency 1. Building Relationships Dependencies on Others. Key external parties which provide key inputs to the RDA/MDM processes include: Recognised as a Value-adding partner by stakeholders, for effective and efficient service provision. Performance Criteria

Distribution businesses, which are Timely delivery of agreed outputs with stakeholders. responsible for maintaining standing data in MSATS e.g. meter configuration, network tariffs; Metering providers, which are responsible for maintaining meter assets, and delivering meter data. E.G Jemena, Powercor etc Interactions with MDPs is likely to continue for a period whilst TRUenergy progressively claims a full MDM function, as meter data agents may gradually scale down in supply of meter data management services; Outsourced Retail Operations providers, which perform retail billing and typically manages meter data agents; Support to others. Key internal parties which will rely on the RDA/MDM team: Retail Pricing team and Product Development, which need to understand the types of tariffs to ensure new/existing products can be billed accurately. Registration and Billing Manager, Retail Operations (outsourced), which is responsible for the billing of customers and

timely resolution of exceptions. Network Bill Validation team, which is responsible for managing processes and systems to validate invoices from network / distribution businesses; Strategic Vendor Relationship Team, which is responsible for managing relations and interfaces with major service providers, outsource partners, distribution companies, and other vendors. Manage the implementation and execution of business changes ensuring targets are achieved on time and within budget. 2. Continuous Improvement Focus Strive for innovation and best practice in Take a new or unique approach to how work is done everything we do in a diverse and changing and striving to continuously improve processes and quality. environment for positive business outcomes. Monitor efficiency and work practices and modify procedures to provide a more effective and efficient service. Positively helps others to learn from their mistakes. Identify opportunities for improvement. 3. Priority Management The ability to perform in a high-pressure environment subject to unexpected changes in workload and dealing with unforseen fluctuations in customer demands due to internal and/or external influences outside your control. Maintain positive, customer orientated focus in a highpressure environment. Manage work load, agenda and priorities to assist other team members.

Prioritise and balance multiple tasks. Assist others to prioritise work and manage changing demands. Able to think clearly and make sound judgements under pressure. 4. Problem Solving Understand and respond to the real, underlying customer requirements. Rapidly identify solutions by applying relevant knowledge. Add value by exceeding customer expectations. Rapidly learns new skills & ideas, tackles complex problems, quickly identifying options and selecting solution. Analyse information to aid in solving problems. Involve the relevant stakeholder in the problem solving process. Make recommendations/offer creative alternatives for

the resolution of problems. Follow through on suggestions or commitments made to stakeholders

Core Competencies:
Breadth of Vision - Make the application of complex perspectives seem simple Building Relationships - Identify key internal & external stakeholders who may impact the business, directly or indirectly - Invest time and effort in building and maintaining long term relationships - Maintain a close personal rapport with key stakeholders by informal contact Business Acumen - Analyse the relationships between several parts of a problem - Take into account the impact across the business when evaluating the commercial impact of decisions - Use industry business models to evaluate issues - Use scenario generation and analysis to determine threats and opportunities Customer Focus - Add value by exceeding customer expectations - Seek opportunities to partner with customers - Understand and respond to real, underlying customer requirements Flexibility - Can deliver the outcome needed while not having access to all the information - Re-allocate resources to fit the immediate need - Undertake multiple tasks with a sense of urgency Initiative - Make decisions which address future problems and opportunities - Pro-actively think ahead and see potential problems and opportunities - Think and act with a one to two year time frame in mind Teamwork - Make others feel valued as contributors to the team - Publicly credit another team member who has performed well - Recognise own limitations and actively seek and use others input - Welcome diversity of ideas and opinions

Experience:
Mandatory skills to include: Knowledge of MSATS and its standing data history model Knowledge of industry meter data file formats Experience in data analysis via several inputs of information. Strong problem solving, and analytical skills Strong oral and written communication skills. Strong skills in the use of Microsoft Office applications Strong time management skills Self-motivated and the ability to work as part of a dynamic team and to deliver high quality work to expected time-lines. Desirable skills include: Highly developed understanding of IT technologies and methodologies, systems, and interfaces Demonstrated track record in aligning business processes, work practices and technology to deliver significant performance improvements Post graduate qualifications in a relevant field Electricity and Gas (or other utility) retail billing and settlement experience A broad knowledge of the Utilities industry, primarily the electricity industry. Strong negotiation skills. Experience in gathering, assessing and documenting business/process requirements.

Experience in working in a project team by participating in User Acceptance Testing.

Special Requirements N/A ORGANISATIONAL CHART

General Manager Retail Finance

Retail Data Assurance Manager

Meter Data Manager

Senior Meter Data Analyst

Meter Data Analyst

Meter Data Analyst