India Retail Industry

The Indian retail industry is the fifth largest in the world. Comprising of organized and unorganized sectors, India retail industry is one of Retails Industry News Aditya Birla Retails plans expansion in the fastest growing industries India in India, especially over the Growth Phase of Indian Retail Sector to Continue last few years. Though Indian Garment exporters focusing on initially, the retail industry in domestic retail India was mostly unorganized, however with the change of tastes and preferences of the consumers, the industry is getting more popular these days and getting organized as well. With growing market demand, the industry is expected to grow at a pace of 25-30% annually. The India retail industry is expected to grow from Rs. 35,000 crore in 2004-05 to Rs. 109,000 crore by the year 2010.

Growth

of

Indian

Retail

According to the 8th Annual Global Retail Development Index (GRDI) of AT Kearney, India retail industry is the most promising emerging market for investment. In 2007, the retail trade in India had a share of 8-10% in the GDP (Gross Domestic Product) of the country. In 2009, it rose to 12%. It is also expected to reach 22% by 2010. According to a report by Northbride Capita, the India retail industry is expected to grow to US$ 700 billion by 2010. By the same time, the organized sector will be 20% of the total market share. It can be mentioned here that, the share of organized sector in 2007 was 7.5% of the total retail market.

Major Pantaloon:

Retailers

in

India

Pantaloon is one of the biggest retailers in India with more than 450 stores across the country. Headquartered in Mumbai, it has more than 5 million sq. ft retail space located across the country. It's growing at an enviable pace and is

expected to reach 30 million sq. ft by the year 2010. In 2001, Pantaloon launched country's first hypermarket Big Bazaar. It has the following retail segments:

Food & Grocery: Big Bazaar, Food Bazaar Home Solutions: Hometown, Furniture Bazaar, Collection-i Consumer Electronics: e-zone Shoes: Shoe Factory Books, Music & Gifts: Depot Health & Beauty Care: Star, Sitara E-tailing: Futurebazaar.com Entertainment: Bowling Co.

Tata

Group

Tata group is another major player in Indian retail industry with its subsidiary Trent, which operates Westside and Star India Bazaar. Established in 1998, it also acquired the largest book and music retailer in India Landmark in 2005. Trent owns over 4 lakh sq. ft retail space across the country.

RPG

Group

RPG Group is one of the earlier entrants in the Indian retail market, when it came into food & grocery retailing in 1996 with its retail Foodworld stores. Later it also opened the pharmacy and beauty care outlets Health & Glow.

Reliance
Reliance is one of the biggest players in Indian retail industry. More than 300 Reliance Fresh stores and Reliance Mart are quite popular in the Indian retail market. It's expecting its sales to reach Rs. 90,000 crores by 2010.

AV

Birla

Group

AV Birla Group has a strong presence in Indian apparel retailing. The brands like Louis Phillipe, Allen Solly, Van Heusen, Peter England are quite popular. It's also investing in other segments of retail. It will invest Rs. 8000-9000 crores by 2010.

Retail

formats

in

India

Hypermarts/supermarkets: large self-servicing outlets offering products from a variety of categories. Mom-and-pop stores: they are family owned business catering to small sections; they are individually handled retail outlets and have a personal touch. Departmental stores: are general retail merchandisers offering quality products and services. Convenience stores: are located in residential areas with slightly higher prices goods due to the convenience offered. Shopping malls: the biggest form of retail in India, malls offers customers a mix of all types of products and services including entertainment and food under a single roof. E-trailers: are retailers providing online buying and selling of products and services. Discount stores: these are factory outlets that give discount on the MRP. Vending: it is a relatively new entry, in the retail sector. Here beverages, snacks and other small items can be bought via vending machine. Category killers: small specialty stores that offer a variety of categories. They are known as category killers as they focus on specific categories, such as electronics and sporting goods. This is also known as Multi Brand Outlets or MBO's. Specialty stores: are retail chains dealing in specific categories and provide deep assortment. Mumbai's Crossword Book Store and RPG's Music World are a couple of examples.

Challenges facing Indian retail industry

The tax structure in India favors small retail business Lack of adequate infrastructure facilities High cost of real estate

Dissimilarity in consumer groups Restrictions in Foreign Direct Investment Shortage of retail study options Shortage of trained manpower Low retail management skill

The

Future

The retail industry in India is currently growing at a great pace and is expected to go up to US$ 833 billion by the year 2013. It is further expected to reach US$ 1.3 trillion by the year 2018 at a CAGR of 10%. As the country has got a high growth rates, the consumer spending has also gone up and is also expected to go up further in the future. In the last four year, the consumer spending in India climbed up to 75%. As a result, the India retail industry is expected to grow further in the future days. By the year 2013, the organized sector is also expected to grow at a CAGR of 40%.

Shoppers' Stop
K. Raheja group of companies founded Shoppers' Stop on October 27, 1991. The organization had already made its presence felt in the hospitality and real estate sector, and now it has created a landmark in the Retail sector with Shoppers' Stop. Shoppers' Stop is famous for the expertise and acumen relating to the current practices of the industry. It provides quality services, products and the right kind of shopping environment. It has developed itself as a household name and has set high standards for itself with the mission statement: " Nothing but the best". In 2005, the company had 25 stores with a turnover of Rs. 1000 crores and 7 lakh sq. feet retail space in the year 2005. The average age of the employees in the organization is 25 years.

Management Mr.
Customer

structure: B.
Care

S.
Associate &

Nagesh
MD

Mr.

Govind

Shrikhande

Customer

Care

Associate

&

CEO

Mr.
Customer Chief

C.
Care Financial

B.

Navalkar
Associate Officer

Products
The major product categories provided by the organization are:

Apparel: Men, Women, and Kids Accessories: Men, Women Home Decor: Appliances & Adornments, Bed, Bath & Kitchenware Gift Ideas: Gift vouchers; Birthday, corporate and wedding Other services: Color studio, CRY bags, Nail studio, Music, Books and Habibs.

Stores
North Delhi-Ansal Ghaziabad Gurgaon Jaipur Lucknow South Bangalore Banglore Chennai Hyderabad West Mumbai Mumbai Mumbai Mumbai Mumbai Andheri Bandra Chembur Juhu Kandivili Bannerghatta Garuda Road Mall Chetpet Begumpet Plaza Indirapuram Mall Nagar Nagar

Metropolitian Malviya Gomti

Mumbai Mumbai Pune Pune East Kolkata Kolkata

Shivaji

Malad Mulund Nagar Camp

Salt

Forum Lake

Mall City

Corporate
Eureka 9th Floor, C Link Road, Mumbai Tel: 022-2880 Site: www.shoppersstop.com Wing, Plot Malad 400 /

Address
Towers, No 504, (W) 064 28809898

0808

Westside
Tata Group founded Trent Ltd. (Westside) in 1998. The acquisition of a London-based retail chain Littlewoods by the Tatas was followed by the establishment of Trent Ltd, which was later renamed as Westside. It is one of the largest and fastest growing chains serving the customers in various categories, including men's wear, women's wear, kid's wear, footwear, cosmetics, perfumes and handbags, household accessories, lingerie and gifts. The company offers products with a balance between style and price. There are 25 Westside departmental stores operating in various cities like Mumbai, Hyderabad, Pune, Delhi, Banglore, Noida, Gurgaon, Nagpur, Kolkata and many others. Trent had established a hypermarket business with Star India Bazaar which provides them

products at lower price and better shopping experience. Star India Bazaar offers customers a variety of products in categories, such as staple foods, fruits, vegetables, consumer electronics, health and beauty products and many more at affordable prices. In the year 2005, Trent acquired 76% stake in Landmark, which is one of the largest books and music retail chains in the country.

Some of the honours given to the company include:

Lycra Images Fashion Awards 2005 awarded it with the Most Admired Large Format Retail Chain of the Year. 'Brand Leadership Retail' given by India Brand Summit. NDTV Profit Business Leadership Awards 2006 in Retail category. Aiding the community

 IFA Visionary of the Year Award, 2002, honoured Mrs. Simone N. Tata. Balanced Scorecard Hall of Fame.

Westside

Stores

Ahmedabad Ellis Bridge Banglore Shivaji Nagar Banglore Magrath Road Banglore Hosur Rd Koramangla Chennai Spencer Mall Delhi Karol Bagh Delhi Lajpat Nagar Delhi Rajouri Garden Market Ghaziabad Pacific Mall Gurgaon Grand Mall Hyderabad Fateh Maidan Rd Indore racecourse Raod Jaipur City Pulse Mall Kolkata Camac Street Kolkata -The Gariahat Mall Lucknow East End Mall Mumbai Andheri

Mumbai Mumbai Mumbai Nagpur Noida Pune Surat Vadodra

Mulund Patkar Marg Kala Godha Landmark Complex Centrestage Mall Kakade Magnum Mall Iscon Mall Monalisa Centrum

Corporate
Enterprise 17/5 C.S.T. 55,Off Nehru Opp. Air Link Vile Parle Mumbai 400 Site: www.mywestside.com

Office
Centre Road, Road, Hotel, East, 099

Pantaloon Retail (India) Limited

Pantaloon Retail is the flagship enterprise of the Future Group. Pantaloon Retail (India) Limited has spread across various businesses and cities in India. Pantaloon owns multiple retail formats and is able to cater to a large section of the society. The company has over 140 stores across 32 cities in India and 14000 employees. The headquarters of the company are situated at Mumbai. The organization made an incursion into the modern retail (fashion) in 1997. Big Bazaar, a hypermarket chain, was introduced in the year 2001, with an Indian touch of convenience and hygiene. Food Bazaar, food and grocery chain, and Central Mall located at various Metros are other important parts of the group. Others include Collection (home improvement products), E-zone (consumer electronics), Depot (books, music, stationery and gifts), Blue Sky (fashion accessories) and Shoe Factory (footwear). The company has also launched a retailing venture known as futurebazaar.com. The vision of Future group is to "Deliver Everything, Everywhere, Every time to Every Indian Consumer in the most profitable manner." National Retail Federation gave Pantaloon the 'International Retailer of the Year' Award.

Some

of

the

awards

given

to

Pantaloon

Retail

(India)

Limited:

Images Retail Awards 2005 PRIL Most admired retailer of the year Central Retail launch of the year Mr. Kishore Biyani Retail Face of the year Big Bazaar Best Value Retail Store Readers Digest and Awaaz Consumer Award Big Bazaar Best Retail Destination Readers Digest Platinum Trusted Brand Award Big Bazaar Earning a trusted Place in the everyday lives of consumers Food Bazaar Retailer of the year (food and grocery Big Bazaar Most preferred, large, Food and Grocery store Business Today selected PRIL among: India's 100 biggest wealth creators India's top 75 most investor-friendly companies Top 20 companies in India to watch in 2005

Board
Mr. Mr. Mr. Mr. Mr. Mr. Dr. Ms. Ms. Mr. Kishore Gopikishan Rakesh Prakash Arya Shailesh S D O Anju Bala Anil

of
Biyani, Biyani, Biyani, Director, Operations Haribhakti, Doreswamy, Koshy, Poddar, Deshpande, Harish, Managing Wholetime Wholetime & Chief Operating Independent Independent Independent Independent Independent Independent

Directors
Director Director Director Officer Director Director Director Director Director Director

Ved

Partner

companies

Pantaloon Home Future Converge Indus Galaxy

Solutions M League Entertainment

Industries Retail Capital Retail Clothing

(India) (India) Ltd. Corporate

Ltd. Ltd. Holdings Ltd. Ltd.

Joint
Planet Footmart GJ CapitaLand ETAM Retail

Ventures
Holdings Future Retail Future Fashions India Pvt.

Companies
Ltd. Retail Fashions India Ltd.

Head
Pantaloon Knowledge Off Jogeshwari Retail House, Jogeshwari-Vikhroli (East), +91 +91 (India) Shyam Link Mumbai 22-6644 22-6644 400

Office
Limited Nagar Road 060 2200 2222

Tel: Fax: Site: www.pantaloon.com

RPG Retail
The history of RPG Enterprises goes back to the 19th century. In 1979 Mr. RP Goenka took the initiative to set up RPG Enterprises. Presently it has a turnover of US$ 1.65 billion (Rs. 7472 crore) and assets worth US$ 1.8 billion. Among the fastest growing groups in India, it is operating successfully through more than 20 companies in 7 business sectors, namely Retail, IT & Communications, Power, Transmission, Entertainment, Life sciences and Tyres. The organization believes in responding to a business opportunity, making optimum utilization of resources, and inspiring people to foster teamwork. Quality is another important parameter for the enterprise to improve continuously and satisfy customers in the best possible manner. Performance, excellence and entrepreneurship are ingrained in the organization as core values. It is a place where the employees are aware of the Corporate Social Responsibility, involving in various social activities, sports and arts. The organization operates through various retail formats such as supermarkets, hypermarkets, music stores and health and beauty products outlet. Its largest chain of Spencers offers a complete array of products and durables. It is operating through 80 stores spread in 20 cities, and is still growing rapidly. Every month nearly 2.6 million people walk in its stores. The stores are located in Bangalore, Mumbai, Delhi, Chennai, Trivandrum, Hyderabad, Faridabad, Vizag, Aurangabad, Pune, Ghaziabad, Cochin, and many more. The music store of RPG Enterprises - MusicWorld delivers its products through 170 outlets spread in 21 cities. The enterprise has also set up a training institute for Front Line Staff and Staff Managers known as RPG Institute of Retail Management (RIRM).

Management
RP Chairman Harsh Chairman Sanjiv Vice S. President Power P. President Tyres Subroto President Entertainment P. President Technology

Board
Goenka Emeritus Goenka

Goenka Chairman Banerjee Executive Sector Chowdhary Executive Sector Chattopadhyay Executive Sector Mohapatra CEO Sector

&

Chief

K. & Chief

&

Chief

K. &

Arvind President Corporate Ramesh President Transmission

& Development

Chief &

Agrawal Executive HR Chandak Executive Sector

&

Chief

Address
Corporate RPG Ceat 463 Dr. Mumbai INDIA Telephone No. Fax + 91Site: www.rpggroup.com Communications Department Enterprises Mahal Worli 025 24930621 24913236

Annie 400 + 91 22

Besant

Road,

22 24974710,

Crossword
Crossword, the largest bookseller in India, came into existence on 15th October 1992. Crossword Bookstores Ltd. is a subsidiary of Shopper's Stop Ltd. It is widely known in various countries for its achievements. It featured in Advertising Age International, USA, as one of the Marketing Superstars for 1994. It has established itself as a lifestyle bookstore, with bright interiors and enough space for movement, suitable for all kinds of people. The simple and intelligent modifications in the store such as electronic POS, proper classification, a dedicated helpdesk, inventory control systems and smart displays have won the hearts of the people visiting the store. The enterprise strives to give value to the customers and make the visit a pleasant experience by providing a customer centric environment including a proper caf, reading tables and toilets within the store. The name 'Crossword' came up from the actual crossword puzzles, which provide both fun and a learning experience. The name symbolizes that the seeker would get knowledge, information and pleasure of reading. The gamut of products offered by the store include books, music, stationary, magazines, toys and CD- ROMs. The products and services like Dial-a-book, Email-a-book have helped customers buy directly from their homes. Other facilities like gift vouchers, friendly 'Return, Exchange & Refunds' policy make shopping a pleasant experience for the customers. Crossword has 93,000 loyal customers retained through programs with points, discounts, promotional offers and monthly e-newsletters which provide them more 'eWords' to update them about news, new books, events and bestseller lists. It is a center for social and cultural gatherings, debates, discussions, and readings on various subjects to enlighten and entertain people. Subjects ranging from war and peace, travel, business and management are generally the topics of discussion.

Accolades received:

Businessworld has ranked it 6th among the most admired retailers for the year 2006. Awarded Reid & Taylor Best Retailer of the year - Leisure & Specialty at the India Retail Summit 2005. Crossword was honoured by the Federation of Indian Publishers for excellence in Publishing for the year 2004.

Crossword spreads through forty-three stores across cities like Mumbai, Kolkata, Chennai, Pune, Ghaziabad, Bangalore, Ahmedabad, Vadodara, Gurgaon and Hyderabad.

Site: www.crosswordbookstores.com