Information Technology Services

Information Technology Services

John Batchelder Associate Director, Infrastructure

Presentation Outline

ITS Overview

120+ ITS staff Staffing budget

IT Operation, Roles, Structure, Processes

Current projects, Future Challenges & Issues Questions

Supporting 40,000 students & 5,000 staff

7 campuses, 10,000 PCs 400+ servers 140+ applications 50+ databases Centralised IT support model

ITS Structure
Chief Information Officer Associate Director Client Services Associate Director Information Systems Associate Director Infrastructure

CIO

Future direction IT planning & strategy Budgeting Accountability

Swinburne University of Technology

Client Services

Information Systems

Service Desk Switchboard Desktop Support IT Procurement Audio Visual

Information Systems Management Information Systems Development & Maintenance Project Management Business Analysts Developers Application testing Database administration

Infrastructure

Managing the IT operation

Network Management Telephones IT Security Servers - System administration PC Standard Operating Environment (SOE) UPS, Generators Cabling fibre, copper

IT policies & procedures IT Standards

IT Architecture
Annual IT plan IT Governance Service Level Agreements

Managing the IT operation

IT Policies & Procedures

Equipment life cycle Fault tolerant systems After hours support Disaster recovery plans & testing Training of staff Outsourcing In house software development

Network Access and Use Security Backup Telecommunications Server SOE

Swinburne University of Technology

IT Standards

IT Governance

Laptops Desktop computers Servers Mobile devices Blackberry, iphone

Ad-hoc projects Independently developed systems Costly, high risk projects Very difficult to support IT Governance committee introduced 2007 Small works group All IT projects must go through IT Governance

Fault tolerance

Fault tolerance example WAN links

Duplicated key components of network Redundant LAN/WAN links

Fault tolerant servers

Clustering of servers Duplicate data centre UPS Generator

Ensuring Service Delivery

Seek customer feedback Service Desk escalations Customer Service Managers Internal monitoring External monitoring Auditing

Information Technology Services

Swinburne University of Technology

Current Issues

Environmental Issues

Mobility Legacy systems Security Compliance Environmental

EOL Asset disposal Disposal of packaging Power consumption

Power consumption

Data Centre Power consumption

All this equipment.PCs, Servers etc Redundant equipment for fault tolerance Not much attention to power costs Focus on 24 x 7 operation Power usage becoming high profile

400+ servers 40 Racks of equipment Power measured in kilowatts (Kw) Each equipment rack typically 7kw Increasing power requirements Smaller systems, more heat Air conditioning costs

Power Consumption

Solutions

Currently $400/day Increase cost of electricity Carbon footprint Need to reduce consumption

Few short term solutions Need for applications is increasing Medium term planning is required

Swinburne University of Technology

Measure power consumption

Increase efficiency

Metering

Tidy under floor cabling

Increase efficiency

Server consolidation

Install rack blanking plates

Reduce the number of physical servers New hardware can run more applications

Ghost servers

Server Virtualisation

Reducing power consumption

Many servers operate at less than 100% CPU utilisation Utilise unused CPU cycles Load multiple operating systems on one physical server Run multiple applications Swinburne example What happens if the server fails?

Power down equipment when under utilised PC power settings What happens at night? Supercomputer example

Swinburne University of Technology

Outsource the Data Centre

Current & Future Projects

No need to have on site Share data centre infrastructure with others Consolidate the number of data centres New primary data centre Student email Staff email Identity management Student management system Hosting options

Questions
John Batchelder
Email: jbatchelder@swin.edu.au 03-9214-8382

Swinburne University of Technology