Summer Internships 2011 VidhuOberoi PGDM IB /50

Summer Internship Handbook PGDM 2010-12

IILM College of Management Studies,17,18, Knowledge Park II, Greater Noida 201306 vidhu.oberoi.pgdmib12@iilmcms.ac.in

AGARWAL PACKERS AND MOVERS LTD Profile Way back in 1987, a small firm with a simple name, Agarwal Household Carrier started functioning. The name, in a way, spelt out the intended ambit of the firm's activities: relocation of household goods. There have always been many players of this game; but, after the first few tentative steps, the new baby gained confidence and became an expert. This is a brief history of our company's beginnings. From those small beginnings, our company has grown and grown and grown. And the growth has been remarkably rapid. What started off as a small business has now become one of India's largest transportation companies. To reflect the vastly increased scope of activities, a suitable name was required. We have renamed our company as Agarwal Packers and Movers Ltd. Our company runs over 1000 vehicles. Our Pan India presence has been marked by the establishment of 52 Company owned offices which service 1264 locations across the country. And we are expanding. We started our service with only one lorry, one office and a small team. It was a family-operated business. And, though the business has grown, it is family run to this day. From our very first day, quality of service has been our core principle. That is why there are no franchisees. Franchising carries the risk of dilution of standards. Conscious of our beginnings, our company has continued to develop and improve the home relocation services. We are pioneers in the field of systematic home movement in India, and have consistently offered 'A Class Service'. We make judicious use of portable homes and Welfare Activities. These modes of systematic scientific packaging are reusable. Our relocation package of packing, loading, unloading and unpacking services is very popular with clients. No headaches, no tension. Our company is part of the Rs.600 crore DRS Group. This well-diversified group has interests in real estate development, hospitality, relocation, transportation, logistics, 3PL, warehousing and related activities. Service Range India's economic growth, coupled with globalization, has seen a rapid increase in the movement of goods and people across the country over the years. Reliable relocation services are a necessity today. At Agarwal Packers and Movers (APM), relocation services are our core business. We have developed and implemented excellent plans for the systematic relocation of

household and commercial goods. Packing materials of high quality are deployed, to ensure that the goods entrusted to our care reach their destination in good condition. Wherever necessary,portablehome units and Welfare Activities are used. For the majority of householders, the hassles of packing and moving can be intimidating. Today, these tasks are best left to professionals. Ours is a professionally run company: we take care of packing, loading, moving, unloading and unpacking of the goods assigned to us. Depending on the nature of the articles, appropriate packing material is used. Special care is taken of delicate items. In urban India, disposal of used packing material can be difficult. In fact, it can be an avoidable headache for a householder who has to settle down in a new location. Our service takes care of this issue, too. We are always eager to give our clients the best possible service. Based on our experience, we have found that certain types of transport vehicles and packing methods are of immense help in providing our 'A Class Service'. We deploy Request a Quote and Achievements. Many clients, both householders and corporates, find our Car Carriers safe and reliable. For certain types of packing, we use Corporate Social Responsibility and Welfare Activities. As an offshoot of globalization, there are many professionals who move overseas. Often, they wish to take some of their belongings to the new location. Our company has a proven Reach Us service. This service operates smoothly, either through our own network or through reliable companies in the destination country. Our Team Our company has installed very good infrastructure. Substantial investment has gone into transport vehicles, fork lifts, packaging material, communication and other equipment. We also operate a large number of offices and warehouses. Our company is able to make optimal use of this infrastructure thanks to the efforts of our excellent team. This team consists of qualified and experienced personnel with a professional approach to our industry and service. It is because of their dedication, expertise and knowledge that our company has earned its reputation among our customers. Every member of our team contributes towards achieving our aim of consistently providing quality services. To run smoothly, every system needs to be 'well oiled', it need to be maintained well. There are several experienced personnel with us who have been entrusted with the maintenance of different vehicles and equipment. Our courteous service and consideration for clients' interests have helped us to retain existing clients and attract new ones. New developments are taking place all around us, and in every field. We have a research and development team, who with their continuous research provide us with new and innovative ideas to improve our quality and range of services. Industry We Serve Our company's original name, Agarwal Household Carrier, indicates the sector for which our services were intended. Things have changed. We have grown substantially. But our interest in serving the household sector has not diminished in any way. In fact, customers have pointed out that the quality of our services has actually improved. This is due not only to our years of

experience, but also to our investments in acquiring new equipment and learning new techniques. There are several business establishments in different parts of the country who entrust us with their packing and moving requirements. Small, medium and even large companies find it cost effective to use our services rather than set up units of their own. Our large network of offices linked by excellent communication facilities come in very handy in tracking consignments. With over 1000 well maintained vehicles, our company has an enviable delivery record. Technology APM is Indias famous movers and packers company ad also it is recommended by IAM ( international association of movers. Now in the Gen Y age technology is very keen importantl line there fore Dry Cargo container, special boxes and fergile items etc. Automatic thumbprint machines for the attendance which is kept in the Gurgaon. And a special server which is connected virus free system which help to do work more fast and secure. Our Request a Quote and Achievements are in great demand among all categories of clients. Many clients, both householders and corporates, find our Car Carriers safe and reliable. Over the years we have gradually built up a huge network of 52 Offices and 21 Service Centers across the country. Thus, we are able to serve individuals and corporates who require shifting of products to any part of the country. Agarwal Packers and Movers has made a significant contribution in boosting Indian Exports. The international Business contacts developed over the years, has helped in creating a dependable Reach Us Service. Many individuals and corporate exploit this service for shipping their products to customers settled abroad. Quality Right from our very first day in business, our stress has been on quality and courteousness. Our reputation has been built upon these attributes. Quality has become integral with the way we think, plan and work in fact, it has become a part of our lives. At Agarwal Packers and Movers, we exceed our customers' expectations very often. Each and every member of our team, irrespective of the position held, understands that it is important to gain and retain the customers' confidence. The processes involved in our services are so diverse, and frequently so intricate, that each member has to do his job, not just well, but better than expected. We are happy to say that feedback from clients has been very positive. We entered the relocation business fully aware that our company could grow only if it could gain the confidence of clients. Our infrastructure and the way our staff handle consignments go a long way in reassuring customers that their valuable goods are in safe hands. We have committed ourselves to give them more than what they expect from us. All our products are as per IEC standards. We are also an ISO 9001-2008 Certified Organization.

Infrastructure Our company, Agarwal Packers and Movers, was established in 1987 with an office in New Delhi. With the growth of our business activities, offices were set up in other cities. Today we have a network of 52 offices and 21 service centers in various cities across the country. Our original New Delhi office is now our Head Office, the nerve center of our network. Thus, clients from practically all parts of India are able to avail themselves of our services. With a huge fleet of over 1000 well maintained vehicles, our company has naturally become a leading packing and moving service provider. High quality packing material is always available at our various centers. A substantial number of portable home units and Welfare Activities have been procured. For safe and easy loading and unloading, a large number of trolleys, fork lifts and similar equipment are available. State-of-theart warehouses have been built for safe storage of goods. Specially designed vehicles are used for car relocation. Substantial investment has been made in computerization and communication services to keep track of the consignments. There is a 24x7 customer care service in place. Our aim is to continue to maintain our reputation as a customer-friendly company. Clientele The good name that our company has earned in industry circles stands on a solid foundation: our record of reliable, courteous service and sound infrastructure. For packing and moving services within India, we have a wide network of offices and service centers. Our company has a presence in practically all the big cities in India. Our client base, too, is very wide, from individuals to corporates who need shifting of products (including cars) from one part of the country to another. We also offer Reach Us services, either through our own offices or through reputed foreign partners. These services, too, are popular among individuals and corporates. There is somebody who understands your emotions when it comes to moving.. Achievements It is not what we say, OUR CUSTOMERS SPEAKS LIKE THAT. We are very much proud of them all, who has appreciated US. Your this appreciation boost us too, And We can ensure you all we will keep on giving our best, which you deserve.

We thanks Mr. T. N. Seshan, We are very obliged the way, Former Chief Election The Park, thanks us and Commissioner of India who appreciated our services. appreciated us and thanks us for

We thanks Mr. P. Ramulu, We are very obliged the way, Director General and The Park, thanks us and Inspector General of Poilice appreciated our services. A.P., who appreciated us and thanks us for

Appreciation

Appreciation Exchief Election Commisioner

USA Visit

Corporate Social Responsibility While it acquires companies and builds internally, Agarwal Packers & Movers never loses sight of its responsibility as a good corporate citizen. Agarwal Packers & Movers believes that serving people with meager or no means is the duty of every well-to-do person. It consistently puts that philosophy into action and has initiated several projects for social causes. Corporate Social Responsibility (CSR) at Agarwal Packers & Movers portrays the deep symbiotic relationship that the group enjoys with the communities it is engaged with. As a responsible corporate citizen, we try to contribute for social and environmental causes on a regular basis. Our Valued Clients Our well defined and supported 'Packers and Movers' services are handled by experienced management as well as support staff, which allow us to offer customers a wide range of advantages to choose from. Starting from zero-trans-shipment to the immediate settling of claims

if any allow us to deliver complete assurance to the customers that their shipped goods would be handled in the safest possible manner.

HCL

Barclays

BhartiAirtel Limited IDBI Bank

DLF Limited

KVB Bank

Bank of India

Airport Authority of India

RBS Bank

Infosys

Indian Oversease Bank Convergys

Reliance Industries Limited J&K Bank

Vodafone

Central Bank

Indian Bank

TATA

Union Bank

Maruti Suzuki

Max

United Bank of India Hero Honda

Andhra Bank

Hyundai

Citibank

HP

Standard Charterd Bank

Allahabad Bank

HAVELLS

Yes Bank

Dabur

SAMSUNG

State Bank of India

Air India

Syndicate Bank

Idea Cellular

Bharat Heavy Electricals Ltd. Canara Bank

Sail

C.P.W.D.

Axis Bank

Flex Industries Ltd.

Punjab National Bank

Bank of Baroda

NTPC

ICICI Bank

North Eastern Railways

Hindustan Lever Ltd. IndusInd Bank

BMC

HSBC Bank

Federal Bank

Mahindra & Mahindra Ltd. HDFC Bank

Gas Authority of India

Sony India limited

MSD Pharmaceutical Pepsico India

Reliance Communications

AGARWAL PACKERS AND MOVERS >DRS GROUP >> yDRS Group

yDRS Logistics (P) Ltd yDRS Shipping & Air Cargo (P) Ltd yDRS Dilip Road Lines yDRS Institute of Road Transport & Logistics

yAgarwal Packers and Movers yDRS Warehousing (South) Pvt.Ltd yDRS International School yMDN Edify Education (P) Ltd yEdify Kids yEdify School yDRS Labs India Pvt.Ltd

SWOT ANALYSIS

STRENGHT y y y y y y y y

WEAKNESS y New in Corporate marking A strong network of 1264 destinations nationwide y Many players already exists Fully computerized as well as networked branches y Government interventions Well-trained professionals with expertise in all y Backward technology aspects of relocation y Same old Indian mentalities of workers. 20 lakh square feet warehouse, which lends us an unbeatable advantage The 2.5 Million Square feet warehouses A well maintained fleet of 1072 vehicles 24*7 customer care services International standard packing materials and

techniques Strong Research and Development department. THREADS y International Disturbances y Global Government policies. y Difficult to entering in the global market y Many players already exists in global market y Difficult to convince corporate companies y Huge risk involved y Volatile nature of trade

OPPORTUNITES y Entering in global market y Expanding their branches in overseas y Corporate clients y Try to convince people regarding Relocation

ORGANISATIONAL STRUCTURE

Ramesh Agarwal

RajenderAgarwal

Dinesh Agarwal

Core Team

J. N. Prasad (Chief Advisor)

O.P.Mittal | Director Vigilance

PradeepGoel (Country Head)

AnkushMehra (President)

MukeshAgarwal (Executive Director) O.P.Jain (Chief Financial Officer) Rajeev Khurana (Executive Director) Maj. CM Bharadwaj | Vice President Fleet and Vendor Mgmt J. S. Ahluwalia (Senior Vice President) Ajay Goel( SVP International Relocation & Marketing

DEPARTMENTAL STRUCTURE

Domestic

International

Finance Accounts

Relocation Document

Relocation HR Documentation Marketing / Sales Purchase

HR

Marketing

Custom care Customer Care