Solution Manager Manual

Solution Manager Manual

PIL: IT IT-SAP TEAM
Created By: Rahul Kharat Page 1

Solution Manager Manual

Table of contents

1.1 Creating Ticket/Support message in production server.................. Support server...................3 1.2 Posting data in Ticket/Support message…………………… ……………4 1.3 How to view/edit the ticket in “Solution Manager Server”… ……….....5 1.3.1 How to view/edit the ticket in “Solution Manager Server erver”………6 1.3.2 How to view/edit the ticket in “Solution Manager Server erver”………7 1.3.3 How to view/edit the ticket in “Solution Manager Server erver”………8 1.3.4 How to view/edit the ticket in “Solution Manager Server erver”………9

Created By: Rahul Kharat

Page 2

Solution Manager Manual
1.1 Creating Ticket/Support message in production server
Title: To create Ticket/Support message.

Steps: • • Click on help in SAP main user menu. Click on “Create Support Message.

Created By: Rahul Kharat

Page 3

Solution Manager Manual
1.2 Posting data in Ticket/Support message. g
Title: How to post data in Ticket/Support message.

Steps: • • • • • • • Click on component and select your respective module. Write the short text in the next field below component. Assign prio priority to your ticket. Write the matter of ticket/support message. Click on to send the ticket. After sending the ticket system will generate a number. Note that number.

Created By: Rahul Kharat

Page 4

Solution Manager Manual
1.3 How to view/edit the ticket in “Solution Manager Server” anager
Title: To view/edit the ticket in solution manager.

Steps: • • Log in your “Solution Manager” server. Double click on “CRM_DNO_MONITOR” or write the same t-code t in the command field.

Created By: Rahul Kharat

Page 5

Solution Manager Manual
1.3.1 How to view/edit the ticket in “Solution Manager Server”
Tile: To view/edit the ticket in solution manager.

Steps: • • Select “all” (encircled area in the above screen). Click on (execute).

Created By: Rahul Kharat

Page 6

Solution Manager Manual
1.3.2 How to view/edit the ticket in “Solution Manager Server”
Title: To view/edit the ticket in solution manager.

Steps: • • View your respective ticket number (encircled area) under encircled column. Double click the respective ticket number.

Created By: Rahul Kharat

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Solution Manager Manual
1.3.3 How to view/edit the ticket in “Solution Manager Server”
Title: To view/edit the ticket in solution manager. manager

Steps: • • Click on change to edit your ticket. Assign the respective references given below as example. ign iven

After assigning ref references click on transaction data

Created By: Rahul Kharat

Page 8

Solution Manager Manual
1.3.4 How to view/edit the ticket in “Solution Manager Server”
Title: To view/edit the ticket in solution manager. manager

Steps: • • • • Under Transaction data click on Click on to import/attach your document (scanned scanned). Click on to save your ticket. Your ticket has been successfully saved in the system for further process.

Created By: Rahul Kharat

Page 9

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