About Us

Fullerton India Credit Company Limited is one of Indias leading Non-Banking Finance Companies (NBFC). Fullerton Indias mission is to bridge the gap between inclusion and access to financial services in the mass market segment. It strives towards realizing this mission by expanding its network in newer areas and designing products and services that would fulfill the needs and aspirations of the mass market in India. Seeking out needs and aspirations of customers and helping fulfill them, is the philosophy on which this business is based. Enabling people to express their needs and customizing financial solutions for them is the core of the companys service in this segment. Financial services of the company now include financing of commercial vehicles to motorcycles, home mortgage loans to inventory funding, education loans to loans for medical exigencies, marriage loans to home improvement loans, working capital loans for the urban self-employed to shop improvement loans to the retail segment, from micro loans for livelihood advancement in rural areas to funding the growth of small and medium enterprises. Today, over 8000 employees of Fullerton India reach out to the mass market customer through 425 branches across over 400 towns and cities providing them financial solutions at their doorstep, so that they too could fulfill their needs and aspirations. Fullerton India now has a customer base of nearly a million and caters to a wide variety of their financial needs - however small or big.

Overview

Fullerton India Credit Company Limited is one of Indias leading Non-Banking Finance Companies (NBFC). Fullerton Indias mission is to bridge the gap between inclusion and access to financial services in the mass market segment. It strives to realizing this mission by widening ts network and reach in the country and designing products and services that would fulfill the needs and aspirations of the mass market in India

Fullerton India is a subsidiary of Fullerton Financial Holdings Pte. Ltd., a wholly owned subsidiary of the over US $100 Billion Temasek Holdings, Singapore. Fullerton India launched commercial operations in January 2007. It has since established itself firmly in the countrys financial landscape, with a network of over 425 branches across the country catering to its customers. Financial services of the company now include financing of commercial vehicles to motorcycles, home mortgage loans to inventory funding, education loans to loans for medical exigencies, marriage loans to home improvement loans, working capital loans for the urban self-employed to shop improvement loans to the retail segment, from micro loans for livelihood advancement in rural areas to funding the growth of small and medium enterprises. Today, over 8000 employees of Fullerton India reach out to the mass market customer through 425 branches across over 400 towns and cities providing them financial solutions at their doorstep, so that they too could fulfill their needs and aspirations. Fullerton India now has a customer base of nearly a million and caters to a wide variety of their financial needs

Brand Origin

The Colour Orange : The color orange radiates warmth and happiness, combining the physical energy and stimulation of red with the cheerfulness of yellow. With its enthusiasm for life, the color orange relates to adventure and risk-taking, inspiring physical confidence, competition and independence. Those inspired by orange are always on the go!

Orange brings optimism, is uplifting & rejuvenates our spirit. Orange brings spontaneity and a positive outlook to life and is a great color to use during tough economic times, keeping us motivated and helping us to look at the bright side of life.

Our New Corporate Identifier: The Corporate Identifier of Fullerton India will be the same as that of our parent organization Fullerton Financial Holdings, Singapore. The new Rising Steps logo and the company name Fullerton India in the new Fullerton orange corporate colour will be our new corporate identifier. The Rising Steps Logo: The new corporate logo for Fullerton India will be the orange square with 3 steps rising to the right within it in white symbolizing growth and progress for all our stakeholders The Corporate Colours: The Corporate colours of our organization will be Fullerton Orange and grey. Orange being the primary part of the identifier. However all the branches and the interface with the customers will continue to use our purple logo which will be treated as our brand logo in the market. Our businesses in the urban markets will use the purple Hand on Heart logo as the brand identifier. Our Microfinance business will use the purple Hand on Heart logo along with the brand name GRAMSHAKTI as the brand identifier in the markets that it serves.

Fair Practices Code And Guidelines

Introduction: Fullerton India Credit Company Ltd.(FICCL) is a Non Banking Finance Company (NBFC) with an A category license, issued by the Reserve Bank of India. Established in 1994, it made steady progress, which was further enhanced by a management change in December 2005. Riding high on a significant investment in its equity capital under the Foreign Direct Investment policy, it grew rapidly to become a sought after name. 99.99% of the shared capital of the company is held by Angelica Inestment Pte.Ltd., Singapore. Over time, it has acquired the reputation of being a professional, One Stop Financial Solutions Provider with expertise in Consumer Finance, Middle market lending and SME businesses. Its strong market image is further bolstered by dynamic top level leadership including truly a capable Chief Executive Officer, ably supported by the Managing Director and a focused, result-oriented team. About the Company: Fullerton India provides Loans and Financial Services to Individuals, Professionals, Partnership Firms, Sole Proprietorship Units, and Small & Medium Sized Companies. It has two major divisionsVyapaar and Parivaar. While Vyapaar offers loans and advances to shop owners & microentrepreneurs, Parivaar caters to Salaried Individuals with Personal, Housing, Automobile and Mortgage loans. It follows a branch-centric, Community Led Relationship approach, with no involvement of 3rd party vendors or Direct Sailing Agents. Its Organizational Structure enables better customer focus, with a team of Relationship Managers and Officers tracking customers credit progress. Loans are granted after a systematic procedure involving applications, completing the Know-Your-Customer(KYC) norms, discussions on loan details etc. Every branch services customers in a limited area around its location, keeping customer convenience a priority. Fullerton India prides itself on the fairness and transparency of all its dealings. The following Fair Practices Code and Guidelines ensure these ideals are adhered to during every procedure. FULLERTON INDIA FAIR PRACTICES CODE Ensuring transparency 1. The current application forms capture full details of the customer age, profession, business, office & residential address, income details etc. They indicate the criteria for minimum and maximum finance available for personal loans, and clearly specify the documentation requirements in addition to initial scrutiny of documents submitted. The forms are numbered and one section of the form is given back to the Customer as an acknowledgement. A record of acceptance of Terms and Conditions is withheld by the company. Additional documents might be required for verification purposes.

2.

Before processing/approving loans, all applications undergo De-duplication and Fraud

Check through internal procedures. Those failing this check are automatically rejected. The relevant documents must be submitted before disbursement of loan. All applications are verified and processed within a reasonable period of time.

3. The terms and conditions of the loan are clearly spelt out in the Loan Agreement, which also specifies the tenure, amount , rate of interest, Equated Monthly Installment (EMI) etc. pertaining to the loan. Processing fee, if applicable, is clearly mentioned .Key details & Repayment Schedule (EMIs split by Principal and Interest components) are sent along with a Welcome Letter. 4. In the event that the loan is rejected, it is duly communicated to the customer by the Relationship Managers/ Officers.

5. Customers are apprised of the facilities and repayment details at the time of disbursement of loan. Full loan details are given out in case of a special request by the customer.

6. Securities are released to the customer once the loan is repaid and no dues are outstanding.

7. A loan account transfer request from one borrower/lender to another Company, is completed within 21 days of such a request, provided the customer has no pending dues.

8. As far as recoveries of loans are concerned, the company follows its own customer friendly Collection Policy and procedure for Loan Recoveries. The policy lists detailed guidelines for following the Code of Conduct, with delinquent customers.

9. The Company has a detailed policy on customer satisfaction /complaints. As part of the Customer satisfaction assessment, detailed analysis of customer preferences and their grievances/responses are taken into account in improving our operations constantly. Complaints are personally attended to by the Branch Manager and resolutions are tracked by centrally by the Corporate Office in Mumbai. All grievances and complaints and resolutions made are presented regularly to the Board of Directors for their review.

Corporate Governance Policy

Introduction Corporate governance is all about commitment to values and upholding an ethical business conduct. It includes the corporate structure, culture, policies and stakeholder relationships. The Board of Directors as a group foresees the adherence to company ethics. It extends to timely and accurate disclosure of information regarding the financial situation, performance, ownership and governance of the company. This improves public understanding of the structure, activities and policies of the organization. The net result is the enhanced trust and confidence of stakeholders. Corporate Governance Philosophy and Practice The Company adopts the best recognized corporate governance practices, which stem from the culture and mindset of the organization. While practicing good corporate governance the company strives to communicate, all the material developments and its financial performance in a timely, meaningful and truthful manner. It has infused the philosophy of corporate governance into all its activities, evident in the10 cardinal principles in its functioning, such as Team Work, Open to Change, Integrity & Discipline, Transparency, Care, Risk Adjusted Returns, Unlearn Old Ways & Learn New Ways, Innovation, Entrepreneurial Spirit and Passion to Excel. With these, it implements the philosophy of corporate governance in letter and spirit. An active, well-informed and independent Board of Directors ensures the highest standards of Corporate Governance. The Board of Directors oversees the performance of the company and ensures shareholder protection and maximization of their long term values. There is also an active participation of Independent Directors in the Company. The Company voluntarily follows the spirit of Clause 49 of the Listing Agreement, though the said clause is not directly applicable to the Company, being an unlisted entity.

Interest Rate Rationale

The Company constantly reviews and ensures compliance with the requirements of RBI circular no: DNBS (PD) C.C. No. 133 /03.10.001/ 2008-09 dated January 02, 2009 regarding rate of interest charged to customers. The Company charges its customers a rate of interest as per the pricing policy approved by the Board of Directors.

Policy Of Non Discrimination

Policy Of Non Discrimination Towards Physically And Visually Challenged Person. Loan Facilities To Physically and Visually Challenged Applicant. Fullerton India does not discriminate in extending products and facilities including loan facilities to the physically/visually challenged applicants on grounds of disability.

Further we have included a special module which contains the rights of persons with disabilities guaranteed to them by the law and international conventions, in all our training program which we conduct for our internal employees, and we try to help them as per our norms / policy.

Corporate Social Responsibility Fullerton Indias Unique Initiative

Fullerton India adopted a unique community development initiative that has sustained socioeconomic impact on the community. As its CSR mission Fullerton India aims to identify alternative vocations that can be promoted among rural households it caters to and help them adopt alternate vocations to supplement their income. It will also help to promote their existing livelihoods with the objective of making these vocations into sustainable livelihoods and thus helping them to improve their standard of living and quality of life. Fullerton India has a widespread reach in Rural India through its network of 84 rural business branches which service over 8000 villages. In 2010 Fullerton India conceptualized and implemented a unique Partnership Program to help rural communities in Livelihood Advancement. Fullerton India believes that such activities must be done with the engagement of employees. All the Livelihood Advancement programs and events are organized and run completely by Fullerton Indias staff, who work at the rural branches. Fullerton Indias Livelihood Advancement initiative. Key objectives: 1. Promote existing livelihoods through training, know-how and financial inputs so that rural households can improve household incomes and raise their standard of living

2. Introduction of new and alternative vocations/ livelihoods that can be adopted by rural households which will help them smoothen income cycles from traditional livelihoods and also help supplement household income through use of existing resources of land and

manpower time.

3. Revive and promote dying rural arts and crafts so that they can be preserved as well as become a primary source of income for those following it. It is also expected to result in reducing migration out of rural areas

4. Developing Market Linkages to enable rural households to market their produce directly to the target segments and markets with better packages and direct linkages with buyers helping them command better prices and margins and enabling them to find and develop a regular market for their produce. Partnership Model: The Livelihoods Advancement initiative of Fullerton India is expected to be implemented through a unique Partnership Model. It brings together Partner organizations from Government, NGOs, Socio-Economic development organizations, Manufacturing and Trading organizations in the Private sector to implement these programs. Fullerton India conceptualizes various Livelihood Programs with Partner Organizations who have expertise in their respective fields to help create new and promote existing livelihoods.