CURSO EN INGLS CONCIENTIZACIN TURSTICA EN LA PAMPA PARA PROFESIONALES DEL REA DE TURISMO Y AFINES

Prof.

Patricia

Wiedenhfer

At The Hotel A. Look at the photos of the hotel staff. Listen and match.

A _ I m a commissionaire (doorman). assistant. B _ I m a receptionist.

C _ I D _ I

m a waitress. m a sous-chef.

E _ I

m a kitchen

F _ I G _ I

m a barperson (bartender). m a porter (bellboy).

H _ I

m a chambermaid (room attendant). I _ I m a management trainee.

J _ I

m a waiter.

B. Kinds of hotels.
1. Apartment Hotel: 2. Boutique Hotel: 3. Chalet: 4. Commercial Hotel: 5. Guest House: 6. Hotel Garni: 7. Luxury Hotel: 8. Motel: 9. Tourist Hotel: 10. Villa: 11. Inn: 12. Hostel: 13. Hunting Lodge: a) also transit hotel, related to business people, with high-tech facilities. b) cheap hotels, usually located in noisy areas. Triple rooms and z-beds or extra beds. c) motor hotel. A hotel for people who travel by car. Usually located on the road. d) a house you rent when you are on holiday / a big house in the country. e) Switzerland style houses in the mountains. f) no restaurant, no bars, no pools, no tennis courts. Just simple comfortable cheap rooms g) small size hotels, very fashionable, very modern, in interesting buildings and with excellent service. h) where young people stay, usually backpackers. i) j) a rustic lodge where passengers go hunting. etc. bathroom. Kinds of hotels. l) long-term visitors usually stay here, with a private kitchen and bathroom and the hotel services.

5 star hotels with all the accommodations: king size beds, rooms with a view, a butler, full bar facilitie

k) also b&b (bed and breakfast), a family house where you can sleep and eat breakfast, no priva

Class 5

At The Hotel

CURSO EN INGLS CONCIENTIZACIN TURSTICA EN LA PAMPA PARA PROFESIONALES DEL REA DE TURISMO Y AFINES

Prof.

Patricia

Wiedenhfer

1. Apartment Hotel: long-term visitors usually stay here, with a private kitchen and bathroom and the hotel services. 2. Boutique Hotel: small size hotels, very fashionable, very modern, in interesting buildings and with excellent service. 3. Chalet: Switzerland style houses in the mountains. 4. Commercial Hotel: also transit hotel, related to business people, with high-tech facilities. 5. Guest House: also b&b (bed and breakfast), usually a family house where you can sleep and eat breakfast, no private bathroom. 6. Hotel Garni: hotel comfort without hotel facilities (no restaurant, no bars, no pools, no tennis courts. Just simple comfortable cheap rooms) 7. Luxury Hotel: expensive 5 star hotels with all the accommodations: king size beds, rooms with a view, rooms with a butler, full bar facilities, etc. 8. Motel: motor hotel. A hotel for people who travel by car. Usually located on the road. 9. Tourist Hotel: cheap hotels, usually located in noisy areas. Triple rooms and z-beds or extra beds. 10. Villa: a house you rent when you are on holiday / a big house in the country. 11. Inn: a small hotel in the countryside or an old hotel. 12. Hostel: where young people stay, usually backpackers.

Class 5

At The Hotel

CURSO EN INGLS CONCIENTIZACIN TURSTICA EN LA PAMPA PARA PROFESIONALES DEL REA DE TURISMO Y AFINES

Prof.

Patricia

Wiedenhfer

At The Hotel

Check-in, Reservations

Class 5

At The Hotel

CURSO EN INGLS CONCIENTIZACIN TURSTICA EN LA PAMPA PARA PROFESIONALES DEL REA DE TURISMO Y AFINES

Prof.

Patricia

Wiedenhfer

Receptionist: Mr Bouvier: Receptionist: Mr Bouvier: Receptionist: Mr Bouvier: Receptionist: did you say? Mr Bouvier: Receptionist: Mr Bouvier: Receptionist: Mr Bouvier: Receptionist:

Hello, Global Hotel, can I help you? Yes, I have a reservation from the 18th to the 21st July for a double room with bath and balcony. And your name, please? Bouvier. Could you spell that for me, please? Yes, thats B-O-U-V-I-E-R. Id like to change the dates, if possible, from the 19th to the 22nd July. Hold the line a moment and Ill just check Mr Bouvier, but I think thats possible from the 19th to the 22nd Yes, thats right. Im just checking the 19th to the 22nd Yes, thats fine Mr Bouvier, a double room with bath and balcony Thank you, so thats fixed up then? yes, its done, Mr Bouvier. We look forward to welcoming you on the 19th. Goodbye. Thank you. Goodbye. Goodbye.

for 3 nights, from the 19th to the 22nd.

Class 5

At The Hotel

CURSO EN INGLS CONCIENTIZACIN TURSTICA EN LA PAMPA PARA PROFESIONALES DEL REA DE TURISMO Y AFINES

Prof.

Patricia

Wiedenhfer

Check-in. Mr and Mrs Bouvier arrive at the reception. Mark the sentences R: receptionist and G: guest.
___ Good evening, sir, good evening, madam. ___ Thank you. Bouvier, yes, so that s a double room with bath and balcony for three nights.

___ Thank you, sir, here s your key. It s on the fourth floor, room 401. ___ Yes, of course. ___ Could you sign here, please? ___ B-O-U-V-I-E-R. ___ Could you spell that, please? ___ Thank you. ___ Good evening, we have a reservation, the name s Bouvier. ___ That s right. ___ I ll call a porter (bellboy). ___ Enjoy your stay.

Complete the conversation using:

seventh floor spell sign here a reservation six nights Thank you heres your single room your name call him Good evening Would you like Good evening - right R: _________________________ , madam. G: _________________________ I have _________________________ . R: And _________________________ , madam? G: Wolfington. R: Could you _________________________ that, please? G: W-O-L-F-I-N-G-T-O-N. R: ____________, Mrs Wolfington, a _______________ and shower for __________________. G: Thats _________________________ . R: Could you _________________________ , please. G: Yes, of course. R: Thank you, madam, _________________________ key. Its room 738 on the _________________________ . R: _________________________ a porter (bellboy)? G: Yes, please. R: Ill just _________________________ . Enjoy your stay. G: Thank you.

Class 5

At The Hotel