Beruflich Dokumente
Kultur Dokumente
The Customer: is in possession of the equipment that requires maintenance services. (Company): Warrants The Customer that it has the necessary skilled personnel and expertise for providing the maintenance service of the said equipment. Both partied have entered into an agreement whereby The Company will undertake to provide the maintenance service of the said equipment on the terms and conditions stipulated under this agreement.
Terms and Conditions: 1.0 1.1 1.2 1.3 1.4 1.5 1.6 DEFINITIONS: In these conditions, the following meanings shall apply. THE CUSTOMER: Shall mean the person or Company specified in the agreement rendering services from The Company. THE COMPANY: Shall mean (name of company), or the company that has agreed to maintain and service the said hardware/software or its assignees. THE EQUIPMENT: Shall mean the items of equipment specified and covered in the agreement. THE EQUIPMENT SITE: Shall mean both parties in writing may agree the location specified in the agreement or such other location as. MAINTENANCE SERVICE CALL: Remedial maintenance of the equipment in order to maintain the equipment in satisfactory operating condition in accordance with the manufactures specification. PREVENTIVE MAINTENANCE: Shall mean scheduled activities of general cleaning, checkup and minor adjustments on operating equipment. It is not necessary for The Company to sent out site engineers in order to carry this our but can be performed remotely. WORKING DAY: Shall mean the official working hours specified in the agreement, during which maintenance services shall be available on each day. RESPONSE TIME: Shall mean the time from receiving and responding to a call for remedial maintenance. REPAIR TIME: Shall mean acceptable time required for solving the reported problem from time of arrival at the equipment site. MAINTENANCE CHARGE: Shall mean the charge for maintenance service during the Working Day specified in the Agreement. HOURLY RATE: Shall mean the then current rate charged by The Company, for maintenance service outside the terms of the Agreement. ADDITIONAL TO CONTRACT: Shall mean any item of equipment notified to The Company subsequent to the inception of the Agreement as requiring maintenance service.
2.0 2.1
2.2
2.3 2.4
3.0 3.1
3.2
3.3
3.4
5.0 5.1
5.4
5.5
6.9
7.5
7.6
7.7 No.
Total Cost for 1-Year Service Maintenance Agreement VAT ( 18% ) Chargeable GRAND TOTAL 8.0 8.1 8.2 TERMS OF PAYMENT: The maintenance charges as per the agreement have to be paid 100% in Advance Where any Maintenance service is provided which is not covered by the provisions of the agreement The Customer shall pay immediately on presentation of an invoice for the additional charges. PARTS: The cost of any replacement parts and any associated costs for transporting replacement parts to the maintenance site shall be born by The Customer unless the equipment manufacturer warrants such parts through a supplier and the time for the warranty has not elapsed. Replaced parts covered by the manufacturers warranty for Tanzania, for which THE COMPANY has dealership agreement with the manufacturers, the replaced parts shall remain the exclusive property of THE COMPANY relative to this agreement. THE COMPANY shall at its option repair or replace (on an exchange basis) any parts of the equipment that become unserviceable in normal use. Replacement parts shall become part of the equipment and those parts that have been replaced shall become the property of THE COMPANY. EXCLUSIONS: This maintenance service does not include: Maintenance of accessories, attachments, machine or any other items not included in the equipment specified in the agreement.
9.0 9.1
9.2
9.3
10.0 10.1
11.0 11.1
11.2
12.0 12.1
13.0 13.1
14.0 14.1
15.0 15.1
No. 1 2 3 4
17.0
ACCEPTANCE OF CONTRACT: The Customer acknowledges that he/she has read and understood this contract and agrees to be bound by its terms and further agrees that this is the complete and exclusive settlement between the two parties. This exclusive settlement therefore supercedes all proposal oral or written and all other communications and prior agreements between the parties relating to the subject matter of this agreement. The terms of this agreement may not be amended, modified or rescinded except by a written instrument signed by both parties.
For The Company Name: ... Designation: ... Signature: ... Date: ... Official Company Stamp:
For the Customer Name: ... Designation: ... Signature: ... Date: ... Official Company Stamp: