Questions for interview

1. Do you ensure the employees health and welfare as they are working on odd hours, resulting in a condition known as shift-work-sleep disorder? (The symptoms of this disorder are tiredness, difficulty in sleeping, and reduced level of alertness) They ensure that the shifts are correctly done. There is rotation of shifts for employees night or day to ease that disorder. They do have a good work life balance.

2. Can you discuss about the security of the employees in the call centre? Access is controlled Finger print access Visitors Log To know who is accessing the premises Cameras Transport facilities at night very secured There are safety officers, first aid officers (10) for 300 employees. Risk Management Health and Safety monthly inspection

3. Does the company practise Corporate Social Responsibility? How? (for example, does the organisation support a charitable trust or help to improve the environmental conditions) They do CSR Money wise, they give fund. They do not sponsor any organisation They focus on employee handicap.

4. Do you have a code of ethics in hiring staffs? Explain how recruitment and selection are carried out? For recruitment and selection process. Identity if there is a need for people in the company, job openings then advertise. Identify people to do that. Conduct interviews they must be good in Eng and French. There is a recruitment test. For oral they call the person and see how he reacts.
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They must be able to work at night and during weekends, good in speaking and writing Eng and French. There is also face to face interview.

5. While recruiting, if you get a candidate who was one of your rivals employees, would that not affect your decision to employ him? (In order to have information) No rivals or enemies, they work together. If there is a need for resource they will send resources. They are engaged in customer services- 1st in Mauritius and management solution providers.

6. Do you conduct any training sessions, talks or seminars to have your workforce adopt a common set of ethics within the company? On the first day of work there is the induction course, where the code of ethics and rules and regulations of the company is provided.

7. Has any staffs reported any case of discrimination or harassment? They have never come across that situation. There have been no offences as they are provided with the code of conduct.

8. What do you think of whistleblowers? Do you think they are saviours? If yes, how do you protect the whistleblowers? (They are often criticised and their career affected) When they report malicious activities, they are to be considered as saviours. There is an open rule policy where there is a complain system to tackle these issues. There is always coverage of HR, whoever has a problem employees can send mail to them.

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9. Due to the financial crisis were you forced to layoff personnel? (The ethical dilemma is the choice between the organizations survival and ability to make a profit versus providing desperately needed jobs in the country) Yes, 20 people recently. It is a normal practice in thus industry. They do that in accordance to law so there is compensation given to employees.

10. Have some of your staff ever got engaged in ethical issues and not lega l? How did you handle that situation? (Any sanctions) Yes, the use of telephone for personal use is abused. Unauthorised websites, long distance call Sanctions: No suspensions, salary reduced, place them on counselling.

11. Have you ever encountered case of forgery in the company (may be by staff)? No, because of cameras.

12. Have there been cases of larceny of furniture or equipment from the company? No, because screening process is strict at recruitment and selection process. The background of the employees is important.

13. In the past, have there been cases of tax evasion? No, there are internal audits (17). They employ emperies from KPMG, Deloitte for audit every 6 months.

14. Are there external auditors for the organisation? / Has the company ever faced problems with the MRA? / (Did the MRA propose to do a tax audit in the company?)

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