Theodor STANESCU, Strategy and Architecture Services Manager, IBM ROMANIA July 11, 2011

Solutions for a Smarter Planet: Digital Agenda for Europe 2020

Government 2020 and the perpetual collaboration mandate

2011 IBM Corporation

"Solving business problems in an innovative and practical way" Government

Administration

Government 2020 and the perpetual collaboration mandate

Public Safety

Transportation

Education

Energy and Utilities, Water

Social Services

Healthcare

2011 IBM Corporation

Government 2020 and the perpetual collaboration mandate

A Smarter City is one that increases prosperity by

Using information to make insightful decisions Predicting problems to resolve them proactively Coordinating its resources to operate effectively

2011 IBM Corporation

For governments, this means leading in the face of global challenges brought on by key drivers.
CHANGING DEMOGRAPHICS Median ages are rising in the developed countries of Italy, Germany and Japan, but dropping in developing ones such as India. RISING ENVIRONMENTAL CONCERNS Societies and governments are becoming more attuned to what the earth can provide and what it can tolerate. GROWING THREATS TO SOCIAL STABILITY AND ORDER From terrorism to armed conflict to pandemics to natural disasters, the character of threats is changing. ACCELERATING GLOBALIZATION Countries and societies are becoming more economically interdependent across social, political and cultural boundaries, as illustrated by current economic conditions. EVOLVING SOCIETAL RELATIONSHIPS Today, governments are expected to deliver results and value through secure, private services that are available anywhere at any time. EXPANDING IMPACT OF TECHNOLOGY The adoption of the Internet is remaking the landscapes of business, healthcare and government.

Government 2020 and the perpetual collaboration mandate

Todays imperative: Managing within the current global financial and economic crisis in a way that begins to solve the above challenges and lay a foundation to build a better future.
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Source: Government 2020 and the perpetual collaboration mandate IBM white paper
2011 IBM Corporation

 IBM Solutions for Smarter Cities multimedia insert

Please play from YouTube the statement of the mayor of probably the youngest city in the Netherlands and in Europe ALMERE of the Amsterdam area, NL: Amsterdam Uses Government Solutions and Community Collaboration to Help Become a Smarter City http://www.youtube.com/watch?v=4GDcQd7j8ag By Annemarie Jorritsma (http://en.wikipedia.org/wiki/Annemarie_Jorritsma-Lebbink).

Government 2020 and the perpetual collaboration mandate

2011 IBM Corporation

 To ensure the economic health, welfare and security of their citizens, smart governments are working toward
CITIZEN-CENTERED EXPERIENCES Connecting people to programs based on individual needs achieving sustainable outcomes while reducing operational costs and maximizing taxpayer value.
GOVERNMENT

Government 2020 and the perpetual collaboration mandate

GOVERNMENT ACCOUNTABILITY Leveraging business intelligence and planning to improve insight and elevate performance with visibility and control.

GREEN GOVERNMENT FOR A GREENER PLANET Deploying environmentally responsible operations, from energy efficiency and conservation to transportation management and the pursuit of renewable resources.

SENSE AND RESPOND CAPABILITIES Enabling defense and law enforcement organizations to achieve situational awareness, increased speed of command and combat superiority.

2011 IBM Corporation

 Smart government: Improving citizen and business services.

SMART IS Putting the citizen first by organizing agency services around client needs.

Government 2020 and the perpetual collaboration mandate

SMART IS Sharing client information and collaborating with integrated service providers.

SMART IS Moving away from a transaction-based system to an ongoing client relationship model.

SMART IS Maximizing the value to taxpayers by reducing costs and streamlining business processes.

2011 IBM Corporation

 Smart government: Managing resources effectively and efficiently.

SMART IS Integrating budget planning with performance objectives to measure and manage for results. SMART IS Reducing the tax gap by implementing tighter fiscal management controls.

Government 2020 and the perpetual collaboration mandate

SMART IS Moving beyond physical records retention to electronic history, reporting, analysis and planning to increase return on budget while managing risk.

SMART IS Consolidating and streamlining complex financial processes to ensure successful compliance and regulatory management practices.

2011 IBM Corporation

 Smart government: Strengthening national security and public safety.

SMART IS Increasing informed decision-making by enabling coalition operationscreating interoperability within and among military groups. SMART IS Facilitating travel and promoting commerce while maintaining border integrity.

Government 2020 and the perpetual collaboration mandate

SMART IS Increasing speed of command and success in the field through network-centric operations.

SMART IS Improving crime prevention by enabling law enforcement to better understand criminal patterns.

2011 IBM Corporation

 Smart government: Ensuring a sustainable environment.

SMART IS Improving transit experience by reducing traffic congestion and encouraging a modal shift among users.

Government 2020 and the perpetual collaboration mandate

SMART IS Understanding how reducing carbon footprints can help to lower operational costs and conserve energy.

SMART IS Generating new sources of revenue to support capital improvements to the transit network.

SMART IS Using the right tools to optimize water consumption, monitor quality and model past and future basin behaviors.

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2011 IBM Corporation

 The imperative for government today is threefold.

FOCUS ON VALUE Do more with less Balance tax with revenues Improve revenue collection Focus on the core Business process Strategic Initiatives Re-align relationships Financial solidity of suppliers, partners and customers Revisit/renegotiate Enable collaboration EXPLOIT OPPORTUNITIES Build future capabilities Protect and acquire assets and cultivate talent Rethink key infrastructure services Transform your industries Initiate bold moves Transform and stimulate Position nationally and globally, where appropriate ACT WITH SPEED Manage change Clearly communicate simple goals Seek and leverage experience Leadership Get the information to act Set the agenda Risk and transparency Business performance management and analytics Ensure compliance

Government 2020 and the perpetual collaboration mandate

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2011 IBM Corporation

 IBMs solution strategy is aligned with the needs of national, regional and local governments.
GOVERNMENTS ARE FOCUSED ON IBM IS LEADING IN Multi-channel delivery Automated data collection and analysis Infrastructure transformation Border Risk management and assessment Global tracking Emergency response Digital video surveillance Emergency response networks Fare management plans Fleet and asset management (MRO) Community broadband networks Mobile worker support E-tax filing Audit management Non-filer assessment Identity management Financial management Internet security Mobile operations Road usage charging Transportation information management

Government 2020 and the perpetual collaboration mandate

Social services and social security Customs, borders and revenue management Defense and public safety Transportation

Communications Finance and taxation

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2011 IBM Corporation

More solutions for Smarter Government Systems

Government 2020 and the perpetual collaboration mandate

Public safety Cyber security solutions Identity services platform for government Tactical data links for defence Integrated fare management for transportation

Customs, immigration and border management

IBM Traffic Prediction Tool

Geographic information systems for government from IBM and ESRI

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Performance management for government

2011 IBM Corporation

Government 2020 and the perpetual collaboration mandate

IBM Client References

SLOVENIA March 2010: IBM Slovenia has signed a three-and-a-halfyear, EUR 21.6 million agreement with the Slovenian Tax Administration for the development of a solution that will accelerate the government's efforts to modernize tax procedures, improve transparency in tax administration operations, provide high-quality services adapted to taxpayers needs and exercise better tax control. As a result, the Slovenian Tax Administration expects significant savings in the state budget once the new system is up and running. May 2009: The Health Insurance Institute of Slovenia and IBM announced the Slovenian decision to roll out a new electronic health insurance card system across the country. The new system enables healthcare providers to instantly check a patients health insurance status and allows for health claims to be processed online. The decision to roll out the new electronic health insurance system nationwide comes after the successful completion of a pilot program at Dr. Franc Derganc General Hospital in empeter in Nova Gorica region in October 2008.

SLOVAKIA April 2010 - The Statistical Office of the Slovak Republic awarded IBM a 3-year EUR 6.8 million services agreement to provide integrated technology services in support of the 2011 national census. IBM will automate the collection, processing and analysis of census data. In addition to the traditional paper forms, Slovakian citizens will be also able to fill in questionnaires on-line. The 2011 census will be run in accordance with EU regulations for the first time.

February 2010: IBM will standardize Slovakias fiscal system by integrating and streamlining existing processes into a unified collection platform. The solution will help eliminate high administrative burden and the financial challenges in the existing system. It will improve the transparency and accountability of Slovak public fiscal mngmt, supporting decision making and governance. The system will enable integration and communication between various local authorities responsible for the collection of taxes, customs duties and insurance contributions.

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CROATIA September 2010 : The Tax Administration of the Republic of Croatia and IBM Croatia has successfully completed the implementation of the following Value Added Tax (VAT) related systems: VAT Information Exchange System (VIES), VAT Refund, VAT on e-services, mini One Stop Shop and Exchange of Forms . The "VIES Enhancements and VES Development" project is funded by a 2 million Euro grant from the European Commission under the PHARE 2006 program. The new computerized systems are based on a flexible Service Oriented Architecture (SOA), and will enable the Croatian Government to effectively manage cross-border VAT payments with other EU members, cutting administration and increasing efficiency for both VAT traders and Tax 2011 IBM Corporation officers.

Government 2020 and the perpetual collaboration mandate

Weve only just begun to uncover what is possible on a smarter planet.

The world will continue to become smaller, flatter and smarter. We are moving into the age of the globally integrated and intelligent economy, society and planet. Theres no better time to start building a smarter governmentone focused on lasting transformation in the industries and systems on which we all depend. And theres no better time to invest in creating the kind of society we all desire.

Let's work together to drive real progress in our world.

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2011 IBM Corporation

Government 2020 and the perpetual collaboration mandate

Thank you !
http://www.youtube.com/watch?v=gLlJDUPg-kY IBM A century of progress

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2011 IBM Corporation