Plan for the delivery of ICT support services and assist in the acquisition of ICT systems Level 3 7266-501

Task A-1
Index Product Cost Availability Specifications Capacity Training Requirements Support Services Additional Info

Task A-2 See Attached Excel File Task B-1

Hardware List Workstations

Dell Precision T3500

Processors Intel Xeon 5600 series processors with up to six-cores, 6.4 GT/s (Intel Quick Path Interconnect) and 12MB shared cache and Turbo Boost Mode on select processors. All processors are 64-bit, support Intel DBS (demand based switching) and Intel VT (Intel Virtualization Technology).Note: Intel TXT is not supported. Turbo Mode and Hyper Threading technology are available on select processors. Operating System Genuine Windows 7 Professional

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Genuine Windows 7 Ultim te

Intel X58 c ipset

Support for 2 PCI Express x16 Gen 2 graphics cards up to 150 watts (total)

NVIDIA Quadro 5000 NVIDIA Quadro FX 4800

ATI Fire Pro V7800 ATI Fire Pro V5800 NVIDIA Quadro FX 3800 NVIDIA Quadro 2000 NVIDIA Quadro FX 1800 En y 3D: ATI FirePro V4800 NVIDIA Quadro FX 580

NVIDIA Quadro NVS 420 Quad monitor card NVIDIA Quadro NVS 295 ATI FireMV V2260 All graphics cards support dual monitor configurations. Hard Drives SATA 3.0Gb/s 7200RPM with 8MB Data Burst Cache up to 2.0TB SATA 3.0 GB/s 10K RPM with 16MB Data Burst Cache up to 600GB SAS 15K RPM up to 600GB, (requires SSD 256GB) Chassis supports up to four internal SATA drives (8.0TB storage maximum) or three SAS drives

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Plan for the delivery of ICT s Level 3

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Hard Drive Controller The T3500 uses an integrated SATA 3.0Gb/s host controller (part of the Intel chipset) and supports host based RAID 0, 1, 5, 10, an optional PCI-e SAS 6/ir controller supports SAS drives with host based RAID 0 or 1. Single RAID 0 GPT DATA volumes greater than 2TB are available as factory installed option with the integrated controller under Windows Vista 32Bit/64Bit operating systems. Audio Controller Integrated High Definition Audio, 24 bit analog-to-digital; 24-bit digital-to-analog stereo conversion Chassis (Rac mountable)

Mini-tower orientation: (WxHxD) 6.8" x 17.6" x 18.4" (17 cm x 45 cm x 47 cm) Des top orientation with feet: (WxHxD) 17.6" x 6.8" x 18.4" (45 cm x 17 cm x 47 cm) (maximum including badge)

Two internal 3.5" (9 cm) HDD bays Two external 5.25" (13 cm) optical bays, one of which can accommodate a third HDD in des top orientation One external 3.5" (9 cm) flex bay for floppy or media card reader or third (SATA) HDD, in mini -tower orientation

All full length except as noted. Two PCI-e x8 slot wired as x4 (one half-length) Two PCI-e x16 Gen 2 graphics slots Two PCI slots (one half-length, one half-length in des top orientation)

(11) USB 2.0 (two on front panel, six on bac panel, three internal (UDOC) on motherboard) ESATA (one rear) (1) Serial (1) Parallel

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Plan for the delivery of ICT s Level 3

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Stereo line-in and headphone line-out on bac panel Microphone and headphone connector on front panel IEEE 1394a ports are provided with optional 1394 PCI-e card Power Supply 525 watts Wide Ranging 85PLUS Power Factor Correcting (PFC) power supply 525 watts Active Power Factor Correcting (PFC) power supply The T3500 uses a very efficient Active Power Factor Correction (APFC) power supply. Dell recommends only Universal Power Supplies (UPS) based on Sine Wave output for APFC PSUs, not an approximation of a Sine Wave, Square Wave or quasi-Square Wave (see UPS Technical Specifications). If you have questions, please contact the manufacturer to confirm the output type. Networking Integrated Broadcom 5761 Gigabit Ethernet controller with Remote Wake UP and PXE support Dell 56K v.92 Data/Fax PCI modem Storage Devices

CD-RW/DVD Combo, DVD-ROM, DVD+/-RW, Blu-ray Disc , USB Floppy Drive, USB media card reader Security

Trusted Platform Module 1.2 (TPM 1.2) Chassis intrusion switch Setup/BIOS Password I/O Interface Security

Kensington Lock slot Padlock ring Internal front panel chassis lock

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Plan for the delivery of ICT s Level 3

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Plan for the delivery of ICT support services and assist in the acquisition of ICT systems Level 3 7266-501

Processor type Intel Core i5-660 Processor (3.33 GHz, 4 MB total cache) Operating system installed Genuine Windows 7 Professional 32 Chipset Intel Q57 Express Form factor Convertible Minitower emory

Standard memory 4 GB 1333 MHz DDR3 non-ECC Unbuffered SDRAM emory slots

4 DIMM Storage Internal drive bays 3 8, 9 cm (3.5 ) External drive bays 3 13, 3 cm (5.25 ) Hard drive description 250 GB 7200 rpm SATA 3.0 Gb/s Optical dri e s SATA Super Multi Light Scribe DVD Writer raphics

Integrated Intel HD Graphics Expansion features Ports 10 USB 2.0

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1 serial 1 serial (optional 2nd) 1 parallel (optional) 1 eSATA (optional) 1 PS/2 keyboard 1 PS/2 mouse 1 VGA 1 Display Port 1 microphone in 1 audio headphone jack 1 line in 1 line out 1 RJ-45 Slots 3 full-height PCI 1 full-height PCIe x1 2 full-height PCI x16 1 22-in-1 Media Card Reader (optional)

Audio Integrated HD audio with Realtek ALC261 codec, internal PC speaker Communication features Network interface Integrated Intel 82578 GbE Network Connection

Energy efficiency compliance ENERGY STAR qualified, EPEAT Gold Power requirements

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Plan for the delivery of ICT s Level 3

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Input voltage 90 264 / 100 240 VAC, 50/60 H , 47 63 H , active PFC (89% High Efficiency) Operating temperature range 10 to 35 C Dimensions and weight Product weight Starting at 11.15 kg Product dimensions (W x D x H) 44.45 x 44.78 x 17.78 cm Software included On some models only (not included with FreeDOS): HP ProtectTools Security Suite, HP Software Manage ment Agent, PDF Complete, HP Power Manager, HP Firefox Virtual Browser, HP Total Care Advisor, Computer Setup Utility, McAfee Anti-virus Trial version, Roxio Creator Business, Corel WinDVD Microsoft Office 2010 preloaded (purchase of a Product Key required to activate a full Office 2010 suite), Credential Manager 2.5 for dx Series, Windows XP Professional Recovery kit Optional preloaded software (one or more options possible), only for certain configurations: Microsoft Office 2007 Basic, Microsoft Office 2007 Small Business, Microsoft Office 2007 Professional, Credential Manager 2.5 for dx Series, Windows 7 Professional 32/64 Recovery kit Warranty Protected by HP Services, including a 3-3-3 standard warranty delivering 3 years of parts and 3 year of labour and on-site repair. Response time is next business-day and includes free telephone support 9 x 5. Terms and conditions vary by country.

Security management Trusted Platform Module (TPM) 1.2 Stringent Security (via BIOS) SATA Port Disablement (via BIOS) Drive Lock RAID Configurations HP ProtectTools security software Serial, Parallel USB enable/disable (via BIOS) Optional USB Port Disable at factory (user configurable via BIOS)

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Plan for the delivery of ICT support services and assist in the acquisition of ICT systems Level 3 7266-501
Removable Media Write/Boot Control Power-On Password (via BIOS) Setup Password (via BIOS) Solenoid Hood Lock / Sensor Support for chassis padlocks and cable lock devices ensington Lock

HP Business PC Security Lock

Ser ers

They optimize each server subsystem not just for benchmarks but for the best overall performance in your enterprise giving you more bang for your buck.

HP ProLiant ML350 Server series The HP ProLiant ML350 server, the best selling tower server in the world, is all new for its fifth generation with remarkable improvements to reliability, expandability, environmental, and performance features. Time & Cost Savings
Operating System

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Buying your OS factory-installed or on CD with your server saves you time and money because the price is less than buying it separately

System X

y y y y y y y y y y

Processor - Intel Xeon Processor X3430 4C, 2.40GHz Internal L2 Cache Size - 8MB Memory (RAM) std/max - 2048MB / 24GB RAM slots total - 6 DIMM RAM slots available - 4 DIMM RAM speed supported - 1333MHz RAM type - PC3-10600 DDR3 Network interface - Gigabit Ethernet- Integrated Network speed - 10Mbps, 100Mbps, 1000Mbps Dimensions (W) 12.7 g, (H) 43mm, (W) 440mm, (D) 559mm

Management
Infrastructure Management HP Systems Insight Manager helps reduce the cost of ownership by reducing ongoing operational costs; Unite data centers: As the integration point for ProLiant, Integrity, and Storage Essentials,

Protection & Continuity

HP Care Pack Service 24x7, 4 hour onsite, 3 years, Hardware Support; and Hardware Installation

Plan for the delivery of ICT support services and assist in the acquisition of ICT systems Level 3 7266-501
HP SIM ensures your investment extends across your data center iLo Advanced With an iLo Advanced license key, you can activate powerful remote management features to install, configure, monitor, update, and troubleshoot remote ProLiant servers anywhere, anytime from a standard Web browser, command line or script

Console S itches P Console S itches pro ide con e nient access to ser ers and equipment ithin the datacenter or across the orld

External Storage Options For a single server use DirectAttached Storage (DAS); For shared storage for multiple servers use a Storage Area Network (SAN)

Rack and Rack Options P 10000 Series racks are the enterprise racks of choice hile the 5000 Series is an S B rack that is assem led y the customer Factory ntegration P can pro ide fully integrated racks ith ser ers and storage uilt and configured to your specifications in our factory and deli ered ready to deploy

Printers and Peripherals

Laser Printers

Phaser 6140 at a glance

Model 6140V/N 6140V/DN

Price 219 Print speed Colour: up to 18 ppm Black: up to 20 ppm 299 Colour: up to 18 ppm Black: up to 20 ppm

Connectivity

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10/100BaseTX Ethernet, IPv6, USB 2.0 (optional: 10/100BaseTX Ethernet, IPv6, USB 2.0 (optional: Wireless (IEEE802.11a/b/g)) Wireless (IEEE802.11a/b/g))

Tape Back-Up Affordable backup solutions that attach directly to servers

HP UPS HP UPSs are proven technologies created by HP, on HP systems, for HP systems

Plan for the delivery of ICT support services and assist in the acquisition of ICT systems Level 3 7266-501
Resolution Duty cycle 600 x 600 x 4 bits dpi Up to 40,000 images/month 600 x 600 x 4 bits dpi Up to 40,000 images/month

Functions Functions AIO multitasking supported Print, copy, scan, digital send, optional fax Yes

Printing specifications Print speed black (draft, A4) Print speed black (normal, A4) Print speed footnote First page out black (A4, ready) Duty cycle (monthly, A4) Duty cycle note Up to 35 ppm

Recommended monthly page volume Print technology Print quality black (best) Number of print cartridges

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Warranty

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Up to 35 ppm

Exact speed varies depending on the system configuration, software application, driver and document complexity. As fast as 8 sec

Up to 200,000 pages Duty cycle is defined as the maximum number of pages per month of imaged output. This value provides a comparison of product robustness in relation to other HP LaserJet or HP Color LaserJet devices, and enables appropriate deployment of printers and MFPs 3000 to 12500

Monochrome Laser Up to 1200 x 1200 dpi 1 (black)

One-year limited hardware onsite warranty and phone and web support (varies according to region)

Plan for the delivery of ICT support services and assist in the acquisition of ICT systems Level 3 7266-501

Tally 1225 24 Pin Dot Matrix FREE Delivery*

Tally 1325 24 Pin Flat Bed Dot Matrix Printer FREE Delivery*

OKI Microline 3390 A4 Mono Dot Matrix Printer FREE Delivery* Bottom Pull Tractor Top-feed: semi-automatic feeding of single sheets or cut sheet-feeder for letterhead 64MB RAM USB, Parallel Epson LQ, Esc/P2, IBM ProPrinter X24/XL24 Parts: 4 (one original + 3 copies) width: 80 characters (10cpi), 160 characters (compressed mode) 260cps Draft 390cps Fast Draft 87cps Best Only 273.79 ex VAT

Push tractor and single sheet tray 360 x 360dpi Print 48 kB RAM USB & Parallel Epson LQ (ESC P/2), IBM ProPrinter (2390 Plus) Parts: Original +4 (5-part forms) 375cps Draft Only 230.00 ex VAT Friction and push tractor 360 x 360 dpi Print 92kb RAM USB & Parallel Epson LQ (ESC P/2), IBM ProPrinter (2390 Plus) Parts: Original +6 (7-part forms) 375cps Draft 100cps Best Only 237.99 ex VAT

La el Printers

ymo

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Plan for the delivery of ICT support services and assist in the acquisition of ICT systems Level 3 7266-501
Features & Benefits 205.81 Prints a 10 x 15 cm (4 x 6) labels, plus dozens of existing DYMO LabelWriter label styles and sizes for a variety of office and commercial uses. Prints up to 53 labels per minute* or 3.2/second (*4 line address label) Prints in high resolution - 300 dpi, ideal for text, graphics and barcodes. Thermal printing needs no ink or toner. USB Connected - Just use the included USB cable PC- and Mac-Compatible - Windows XP, Windows Vista, Windows 7 or Mac OS v.10.4 or later Small footprint - Saves space Network compatible

There's no messing around with the PT-9700PC. This high speed, high quality professional label printer gives you wide, durable labels in an instant. Perfect for where many labels are required quickly, such as manufacturing, event management, filing systems and asset management. As a leader in printing technology Brother has developed an ultra compact RFID enabled labelling system- The RL-700s has the multifunctional capability to print RFID labels with ease and the ability to print standard labels , including text, graphics and barcodes making it ideal for many deskt applications using a Windows PC. op Maximum label width 36mm Mirror printing yes Warranty 12 month Working Environment Industrial/commercial USB connection Yes Auto formats 14 categories Barcode printing Code39 / I-2/5 / UPC-A / UPC-E / EAN 13 / EAN 8 / CODABAR(NW-7) CODE 128 / EAN 128 / POSTNET / Laser Bar Code / ISBN-2 / ISBN-5 PDF417 / QR CODE / Dara Matrix Characters & symbols Clip art, Symbol fonts, Screen capture, image file importing (BMP / ICO / DIB / TIF / JPG / JPEG / WMF / EMF / PNG) Consumable type Hard wearing laminated labels Copy printing 2 5000 (max) Font styles All True Type Fonts installed in your computer Label types 13.56Mhz RFID compatible labels RFID chip NXP Semiconductors I-CODE SLI RFID chip type Passive RFID frequency band 13.56MHz (High Frequency) RFID label reading distance 0-3cm (Distance is dependent upon environment) RFID protocols ISO 15693 / ISO 18000-3 compliant (which supported by I-CODE SLI) RFID Transponder Read and write while label printing. Read, write and re-write using the built-in RFID module on side of machine once the label has printed. Tape cutter Automatic Tapes SZ (RFID Labels), TZ (Standard), HG (High Grade), AL (Direct Thermal) Time/date feature Yes

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Brother PT-9700PC Professional La elling

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Plan for the delivery of ICT support services and assist in the acquisition of ICT systems Level 3 7266-501

y y y

Connect up to eight network devicesPCs, printers, access points and serversto share and transfer files and videos across your network Tap into your network's existing high speeds using a flexible high -speed uplink connection Redundant power supply

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Connect up to 24 network devicesPCs, printers, access points, and serversto share and transfer files and videos across your network Two additional gigabit SFP slots for network expansion Power redundancy when used with the Cisco RPS1000 Redundant Power Supply

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Connect up to 24 network devicesPCs, printers, access points, and serversto share and transfer files and videos across your network Power over Ethernet powers up to 12 attached devices for increased placement options Power redundancy when used with Cisco RPS1000 Redundant Power Supply The switch's 24 Ethernet ports are geared for high throughput, and included quality of service (QoS) functionality prioritizes your applications for maximum performance. Power over Ethernet (PoE) eliminates the need for an extraneous power supply.

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Product Description - Cisco Small Business Managed Switch SFE2000P - switch - 24 ports - Managed rack-mountable Manufacturer Warranty - 5 years warranty Features - Auto-sensing per device, DHCP support, auto-negotiation, BOOTP support, VLAN support, auto-uplink (auto MDI/MDI-X), IGMP snooping, Syslog support, traffic shaping, DoS attack prevention, port mirroring, DiffServ support, store and forward, MAC address filtering, Broadcast Storm Control, firmware upgradable, Access Control List (ACL) support Dimensions (WxDxH) - 44 cm x 37.5 cm x 4.4 cm Weight - 4.9 kg Localisation - Europe Device Type - Switch - 24 ports - Managed - stackable - PoE Enclosure Type - Rack-mountable - 1U Compliant Standards - IEEE 802.3, IEEE 802.3u, IEEE 802.3z, IEEE 802.1D, IEEE 802.1Q, IEEE 802.3ab, IEEE 802.1p, IEEE 802.3af, IEEE 802.3x, IEEE 802.3ad (LACP), IEEE 802.1w, IEEE 802.1x, IEEE 802.1s Remote Management Protocol - SNMP 1, RMON 1, RMON 2, RMON 3, RMON 9, Telnet, SNMP 3, SNMP 2c, HTTP, HTTPS Routing Protocol - Static IP routing MAC Address Table Size - 8 entries

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Ports - 24 x 10/100 + 2 x combo Gigabit SFP + 2 x 10/100/1000

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Plan for the delivery of ICT support services and assist in the acquisition of ICT systems Level 3 7266-501
Task B-2 Soft are O er ie

Computer soft are, or just soft are, is the collection of computer programs and related data that provide the instructions telling a computer what to do and how to do it. We can also say software refers to one or more computer programs and data held in the storage of the computer for some purposes. Program software performs the function of the program it implements, either by directly providing instructions to the computer hardware or by serving as input to another piece of software. The term was coined to contrast to the old term hardware (meaning physical devices). In contrast to hardware, software is intangible, meaning it cannot be touched .Software is also sometimes used in a more narrow sense, meaning application software only. Sometimes the term includes data that has not traditionally been associated with computers, such as film, tapes, and records. Small Business Ser er 2008

ncrease efficiency and reduce cost

Windows Small Business Server 2008 enables you to run your business more efficiently, with centralised file sharing and printing, email, Internet connectivity and the ability to create internal websites. It helps you and your people to easily share thoughts, ideas, calendars andexperiences, increasing your ability to seize opportunities. And the easy -to-use administrative features of Windows Small Business Server can help you save time and money managing your technology.

Protect your usiness data

You can help protect your vital business information from loss using the backup and file recovery features found in Windows Small Business Server 2008. Anti virus and anti-spam protection can help protect your information from malicious attacks, viruses and spam. And, you can get better control over your business and business information with daily and weekly reports on the health and security of your technology.

Boost team performance and customer ser ice e en office

The job doesn't stop when you're away from your office. Windows Small Business Server 2008 enables you to access your contacts, appointments and files from any Internet connected PC or mobile device. And it makes it easier to share, update and access documents and calendars and participate in discussions with your people, enabling you to be more responsive to your customers, vendors and suppliers whether you are in the office or on the go.

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Plan for the delivery of ICT support services and assist in the acquisition of ICT systems Level 3 7266-501

Ser ice Le el Agreements O er ie

A ser ice le el agreement (frequently abbreviated as SLA) is a part of a service contract where the level of service is formally defined. In practice, the termSLA is sometimes used to refer to the contracted delivery time (of the service) or performance. As an example, internet service providers will commonly include service level agreements within the terms of their contracts with customers to define the level(s) of service being sold in plain language terms (in this case the SLA will typically have a technical definition in terms of MTBF, MTTR, various data r ates, etc.) A service level agreement is a negotiated agreement between two parties where one is the customer and the other is the service provider. This can be a legally binding formal cts or informal contract (see internal department relationships). Contra between the service provider and other third parties are often (incorrectly) called SLAs as the level of service has been set by the (principal) customer, there can be no agreement between third parties (these agreements are simply a contract ). O perating Level Agreements or OLA(s), however, may be used by internal groups to support SLA(s). First 4 T online First 4 IT is an ICT services provider that offers our clients a dynamic range of design, consultancy and support agreements. A totally consultative approach, our goal is to fully understand and interpret the specific needs of your organisation. By designing and creating a solution that fits your business, each of our services can be scaled to meet your exact requirements, irrespective of size or complexity.

First 4 IT is an ICT services provider that offers our clients a dynamic range of design, consultancy and support agreements. A totally consultative approach, our goal is to fully understand and interpret the specific needs of your organisation. By designing and creating a solution that fits your business, each of our services can be scaled to meet your exact requirements, irrespective of size or complexity.

Web Hosting

First 4 IT is a provider of Next Generation high-end internet connectivity and WAN solutions, surrounded by world class ISP and security services. We deliver independent, innovative and cost effective services to a range of organisations throughout the UK, Europe, America and Asia.

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Task B-

Costs and Services Services Un capped Bandwidth* 1Gb web space Microsoft or Linux Server platforms DNS ( Also available separately from 25.00 per annum ) Web database MySQL Free .co.uk 2 year domain registration Secure FTP hosting with control panel Price Task C Customer Constraint Form Web Hosting

Price on request Per annum 125

Candidate Name: Nichole Zuill

City & Guilds enrolment number:

Date: 26-01-2011 Constraint 1 Question to quantify Answer Constraint 2 Question to quantify Answer

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Plan for the delivery of ICT s Level 3

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Constraint 3 Question to quantify Answer Constraint 4 Question to quantify Answer Constraint 5 Question to quantify Answer

Task D-1 Recommendations for ABC Limited Upgrade ISDN to ASDL for maximum delivery and reliability, I would also add an additional Server for remote access and Data Backups. I would implement new workstations with builtin network cards and continue using TCP/IP with UTB Hubs. Remove server from reception and place it in a conduit with key-fob/password access. Retain use of Laser and Dot Matrix Printers and Install Dymo Labelling printers for office use and Brother Industrial Label Printers for dispatch site. Support Contracts Would update the 2 servers to 2 hour response time and guaranteed fix. ICT workstations would be upgraded to Standard HP Support Service All software will be covered by telephone support with 4 hour response time. Automated Remote back with additional Data stored at an off-site location.

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Task D -1A See Attached File

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Plan for the delivery of ICT s Level 3

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