GETTING

STARTED

Extra! Extra! At an editor-only event in New York City celebrating the launch of Britt Bardos collection for 1ST ROW: Hanna Trudo, Ashley Sutton, Britt Bardo, Ashleigh Angelette, Robbie Crowell, Rachel Martino 2ND ROW: Claudia Poccia, Hanna Uhling, Allison Jones, Angela Meduri, Claire Artelt, Hannah Parrish, Taylor Skidmore

Lookin Good! Reps Regan Cheek and Kelly Ragle show off their new makeup looks before heading off to a night on the town.

in the spotlight

Reps
Prep Work! Helping to set up for the Austin, TX leg of Lauren Conrads fashion show, Reps Winnie Cheung and Jennifer Farias ock to Regional Manager Nicole Goulet for a quick snapshot. And the winner is 5 top-selling Reps won a Dream Trip to attend a star-studded music awards show in New York City! FROM LEFT TO RIGHT: Ashlee Thomas, Mary Beth Castell, Taylor Waltmon, April Gomez, Nichole Goulet

Red Carpet Treatment! Eight lucky Reps were invited to L.A.s hottest music awards ceremony! Here, Samina Piracha, Nadia Piracha and Ashlee Thomas strike a pose in front of a chic Santa Monica hotel before making their way through the paparazzi.

from black-tie award ceremonies to exclusive industry events, our Reps are making their !

Rock and Roll! Regan Cheek, Rep, gets her hair curled and coiffed to perfection in preparation for the big night.

HELLO, REP!
Right now is one of the most exciting Rep moments for a new the beginning! The hottest beauty & fashion trends are at your ngertips, a world of networking awaits and, perhaps most importantly, your chance to start earning some serious cash is right around the corner. To make the most of your Rep experience, weve assembled this Getting Started guide to help you business. Youll see launch your that its broken down into daily, weekly and monthly guidelines. But, as with , the hours you put in most things and when you put them in are all up to you! Weve also included a helpful appendix for your reference. So enjoy! Now, kick back, turn the page and start making your

ITS TIME TO GET STARTED

TODAY

pages 5-7

DAILY
page 8

WEEKLY
pages 9-10

MONTHLY 11
page

WORKSHEET
pages 12-13

LIP GLOSSARY
pages 14-15

TODAY
LOG IN MEET SET UP SHOP

FOR EASY REFERENCE, LOG YOUR ACCOUNT # AND PASSWORD HERE. ACCOUNT #:
( Rep ID)

PASSWORD:

Go to meetmark.com and log in as a Representative using your Account # and Password. Then, browse around! Theres a wealth of information and resources available.

MONEY TALKS

The Getting Started Web Conference happens every Tuesday at 7 PM Eastern, and youre invited! From the Rep home page, just dial the Getting Started number and click the link provided.

Your eBoutique is your personalized online shop where Customers can buy products directly from you. Youll receive 30% earnings on everything they buy. You can even upload a personal photo and select the virtual storefront you like best. To get started, click Open My eBoutique on your Rep home page and follow the easy instructions.

Download messenger from the Rep home page. This cute little widget will live on your desktop and keep you current on all things , including selling tips, exclusive videos, product highlights, horoscopes, weather, celebrity news and more!

DESKTOP DECOR

How do you actually get your earnings? Its simple. Your earnings will be directly deposited into a checking or savings account of your choice. You wont have to lift a nger! Once you get your rst order, youll be prompted to set it up. To set it up, go to:

my account
prole & password how to reach me shipping & billing my order history direct deposit

We provide you with emails that you can forward to friends and family to announce exciting news. Just upload or add your contacts into your Customer list and forward away. In fact, theres an email announcing your new business waiting for you right now! To get it, go to:

SPREAD THE WORD

Rep home page

manage my eBoutique

forwardable emails

new Reps

meetmark.com

TODAY
Rep home page

(CONTINUED)

supplies its Representatives with a collection of amazing videos. Youll nd how-to videos on makeup application, styling and great behind-the-scenes footage, too. Check out the Starter Kit Video now! But visit oftentheres always something new. For training videos: training videos

BASIC TRAINING

Finally, its time to use that fabulous Rep discount of yours! makeup, fashion, jewelryall of these are offered as insider products at 35% off (see page 14). Excited to start shopping? Nows the best time! You earn double rewards points on your rst $100 in sales (at your Rep price). For more info on our amazing rewards program, turn to page 10.

GO SHOPPING!

Your Rep home page isnt the only place on the web to nd Were also on Facebook, Twitter and MySpace. On all of these sites, youll nd frequent product and promotional update postings. Let everyone know about your latest must-have or just browse what others have to say. Have Customers who want to know more about ? You can direct them to these sites, too!

SITES TO SEE

The Site Facebook Twitter MySpace YouTube

The Link facebook.com/mark-girl twitter.com/markgirl myspace.com/markgirl youtube.com/user/MarkgirlTV

meetmark.com

POP QUIZ

Take the Skin Quiz and a customized regimen will pop up before your very eyes!

Rep home page

shop the store skincare skin quiz!

your eBoutique

shop

Its also a great tool to share with Customers so they can nd out the best skincare regimen for them and then place their orders with you. Everyone takes care of their skin! Make sure your friends and family are doing it right.

Rep

tip

kristiauna mangum
When the weather starts to change, I email out the link to the Skin Quiz to all of my Customers. Depending on the season, everyones skin has different requirements and this helps them treat their skin right. Sometimes, they even double their orders!

meetmark.com

DAILY
Youre ofcially up and running as a Rep! Now its time to start building your Customer base and your bottom line.
Be prepared. When you wear fashion, makeup and fragrance, youll get Where did you get that?! all the time. Your answer: Its Im actually a Rep... You take it from there!

DRESS TO IMPRESS

Always keep your business cards on hand. If youre carrying a large bag, toss in a few magalogs and samples as well. When opportunity knocks, youll be ready.

ARMED AND FABULOUS

Facebook, Twitter and MySpace offer many opportunities for you to share info on the latest products, special offers and other exciting news. So update your status and tweet often. Dont forget to add a link to your eBoutique, too!

STATUS SYMBOL

meetmark.com

WEEKLY
There are 168 hours in a week. Set aside at least one of them (or more!) to focus on your business. Remember, the more you put in, the more you get out of it.
Just like a real-life store, youve got to manage your eBoutique. Luckily, you can do it all from your web ofce (while hanging out on your couch at home). Rep home page manage my eBoutique

OWN IT

Here, you can: Update your storefront Alert Customers to new promotions Check up on your sales Send out forwardable emailstheres a new one almost every week!

Join your Regional Sales Managers weekly call. (Days and times varyclick on Meet the Managers from the Rep home page for details.) Here, you can get to know other Reps in your area, learn about special incentives and hear the latest on all things

DIAL IN

Rep Forums Rave, comment or questionwith Forums, you can discuss all things with other Reps. To get there, log on to your Rep home page and click on Forums.

WHENEVER!

From the Rep home page, click on the News From section. Here, you can kick back and catch up on the latest current events.

EXTRA! EXTRA!

meetmark.com

WEEKLY
TUNE IN
marketing yourself makeup tips and tricks Experts how-tos Rep home page training

(CONTINUED)

Keep yourself on trend and in the know with videos. They cover need-to-know info and topics for the seasoned fashionista, such as:

Watch at least one training video a week and youll always have new ways to sell! For training videos, go to: videos

DREAM TRIPS MAKE IT HAPPEN

Top sellers win Dream Trips. Whats that? Well, its hard to say, because each one is totally different! They revolve around the hottest celebrities, biggest concerts and most exciting hot-spot vacations, so no two are the same. Theres one thing that they all have in common, though: each Dream Trip is just plain awesome.

Like any good Rep, get to know your glow baby glows from your juice gems. How? With the Product Reference Guide. Here, youll nd details on more than 80 items and helpful selling tips on each product.

STUDY UP!

Check in on your rewards points once a week. They add up fast! For every $100 of product you buy or sell, you earn ve points. With your points, you can shop more than 3,000 items (including event tickets, electronics and tness gear) and you dont pay a cent! For more details on the rewards program, visit: Rep home page

REWARD YOURSELF!

rewards

10

meetmark.com

MONTHLY
FIRST & FOREMOST

Trends move fast! Luckily, every four weeks, launches amazing items. Translation? New products, exciting promotions and your chance to throw more parties, all on a monthly basis.
As a Rep, youll receive a Rep-only trend insider, a preview of all the new items launching in the next magalog. One of your most important tools, it allows you to: Know the trends before anyone else! Get a 35% discount! Order insider products and samples to share with Customers Get special bundles of product at amazing discounts Order magalogs to pass out to Customers

Just like your Regional Sales Manager hosts a weekly call, headquarters in New York City hosts a monthly call of its own. Not only is it fun, but youll get to meet Reps from all over the country and chat with top Executives. To nd the date, time and call-in number, go to your Rep home page and click on Getting Started.

PARTY LINE

Whats the most fun, easy and successful way to sell? According to Reps across the country, the answer is unanimous: Parties! Schedule them around your favorite TV show or invite the girls over before a big night out. However you do it, group selling is a hit.

GET TOGETHER

WHENEVER!

Rep

411! Got a question? Hit a snafu? The team is always on call and happy to help. Click Customer Service from the Rep home page. Email: customerservice@meetmark.com Call: (513) 551-2900

tip

I became a Rep because I love doing peoples makeup. I did makeovers for a sorority philanthropy fashion show, and the girls loved the makeup and bought some products after the show! meetmark.com

rachel martino

11

REACH YOUR GOAL

How two Reps did it in only ve weeks

CLAIRE ARTELT

HOMETOWN: Athens, GA REP SINCE: September 2004 HER GOAL: I have to save $ 400 for a Spring Break trip to Costa Rica. It wont be easy, but I love a challenge!

I start by handing out magalogs to all of my friends. I also update my Facebook group and tell everyone they can get free shipping on orders over $25. makeup Plus, I wear and fashion anywhere I go. Once people see it, they want it!

WEEK 1

WEEK 2

This week, I take my new bag with me to class (full of magalogs, of course!) and two of my classmates order it. Later, at the gym, I skincare and sell use a cleanser, moisturizer and scrub to two of my friends.

WEEK 3

I send out a forwardable email to everyone telling them about special deals like a buy one, get one free juice gems offer.

ROBBIE CROWELL

HOMETOWN: Asheville, NC REP SINCE: July 2008 HER GOAL: My favorite band is coming to my city and I desperately want backstage passes. But, theyre $175 each and I only have ve weeks to save up to buy mine.

I pass out my business card, which lists the URL to my eBoutique, to everyone I knowand even some I dont! By the end of the week, I have three new orders. Score!

WEEK 1

WEEK 2

A bunch of my friends and I are getting ready for a big birthday party. I do makeup for two of them using my favorite ip for it. They get compliments all night long! The next morning, they each order one and the mini brush kit.

Another great way to keep products on hand for instant sales are the remarkable Rep offers in my trend insider. Once my friends try new products, the orders pour in!

WEEK 3

12

meetmark.com

CLAIRES TOTAL SALES

Week 1=$160 SALES TIP: Hand out magalogs and wear the product. Week 2=$300 SALES TIP: Skincare is a big seller. Week 3=$250 SALES TIP: Spread the word about special offers. Week 4=$450 SALES TIP: Parties are fun and big money-makers.

I decide to throw a party and offer a discount to everyone who brings a friend. Not only do I get new Customers, but I get tons of orders too.

WEEK 4

Seven days later and Im still getting orders from new Customers I met at party. I dont just my meet my $400 goalI beat it!

WEEK 5

Week 5=$190 SALES TIP: eBoutiques make it convenient for anyone to shop. TOTAL SALES=$1,350.00 Claire received $405.00 (30% earnings).

ROBBIES TOTAL SALES

Week 1=$175 SALES TIP: Dont be shy! Week 2=$200 SALES TIP: Getting ready to go out in a group is a great way to product. show off Week 3=$34 SALES TIP: Letting Customers try products leads to instant cash!

WEEK 4

I make my own video about the hottest new makeup looks using my favorite hook ups and forward it to all of my friends on Facebook.

WEEK 5

I check up on my rewards points and have enough to get a gift card to a music store. Now I can pick up my favorite bands new album right before I get to meet them!

Week 4=$50 SALES TIP: Nothing spreads the word faster than Facebook. Week 5=$121 rewards SALES TIP: The program is good motivation. TOTAL SALES=$580 Robbie received $174.00 (30% earnings).

LIP GLOSSARY
An online boutique. Each Rep gets her own. She can customize the storefront however she chooses, and she receives 30% of the revenue from all sales.

Come to terms with all things

eBOUTIQUE \eBoutique\ noun

M.POWERMENT BY
\mpowerment by \ noun

DAYLIGHTING \daylighting\ verb

The opposite of moonlighting; its the concept of working multiple jobs during the daysometimes even at the same time. Its using your time wisely to maximize your earning potential.

An initiative by and Lauren Conrad to educate young women about partner violence and raise funds for the cause through exclusive m.powerment by products. These items are available through the magalog, online at meetmark.com and through individual Rep eBoutiques.

INSIDER PRODUCT
\insider product\ noun
You can purchase insider products through the trend insider at 35% off their regular price. The purpose of an insider product is to have the item on hand to show your Customer in person. Insider products are particularly great for parties.

Part magazine, part catalog, the magalog is put out about once a month and showcases merchandise. It also features how-tos and advice from Experts for a more editorial look and feel.

MAGALOG \magalog\ noun

DREAM TRIPS
\ dream trips\ noun
Part of the rewards program, Dream Trips happen 2-3 times a year. Only top sellers during each campaign get to go. While no two trips are the same, they all revolve around hot-spot vacations, big-time concerts and major celebrities.

FORWARDABLE EMAIL
\forwardable email\ noun
These appear in your web ofce inbox each Wednesday. Created by the sales team, forwardable emails highlight new products, special promotions and other initiatives.

The iconic product, hook ups allow you to take two products (either makeup, skincare or fragrance) that a Customer selects and connect them with a small plastic piece called a hook up connector. All hook ups can be mixed and matched with ease.

HOOK UP \hook up\ noun

EXPERTS \ experts\ noun From wardrobe stylists to nutritionists, Experts are women at the top of their beauty & fashion elds. They are featured prominently in the magalog, on meetmark.com and during special in-person events.

14

meetmark.com

*Managed by the Avon Foundation for Women.

MESSENGER
\ messenger\ noun A special widget that can be uploaded to your desktop. messenger delivers business tips, exclusive videos, product highlights, daily horoscopes, weather, information and celebrity news from InStyle magazineall tailored to you!

mocha

GIRL \ girl\ noun girls can be Reps, Customersanyone! The only requirement is that they love, use and wear product.

shade selector
place on cheek to find your match
ivory

SAMPLES \samples\ noun Samples are trial-sized products that are good for one or two uses. Reps purchase samples and distribute them to Customers so that they can try before they buy. TREND INSIDER \trend insider\ noun
A preview of the magalog exclusively for Reps, showcasing new items and special offers. Items debuting in a trend insider are called insider products and are offered at 35% off their regular price. Special offers range from promos on existing products to one-time-only pricing for a collection of items. Inside youll also nd handy sales tips!
TM

REWARDS \ rewards\ noun Available exclusively to Reps, with rewards you earn points for every item you buy or sell. (This is in addition to your earnings!) There are even special promotions that can earn you double points. Points can be redeemed for whatever prizes you want. There are more than 3,000 amazing itemsincluding electronics, tness gear and concert ticketsto choose from.
\Rep\ noun Short for Representative, a Rep not only sells in person and online, she is also an ambassador of the brand wherever she goes.

almond

golden

honey

natural

buff

nude

SOCIAL BEAUTY \social beauty\ noun The idea that while youre sharing the hottest beauty and fashion, youre also developing important relationships. The term is created and trademarked by WEB OFFICE
\web office\ noun A virtual ofce located on a Reps home page. Just log in to your Rep home page, click on Manage My eBoutique and youre there. From your web ofce, you can customize your storefront, keep an address book of Customers emails and track order activity. Forwardable emails will appear here in your inbox each Wednesday.

REP

meetmark.com

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