AMADEUS REISSUE

AMADEUS
REISSUE
Training Manual
July 2009

INDEX
REISSUE OF UNUSED TICKET FOR A FARE DIFFERENCE ..................................................................................................... 3
DISPLAY IF TICKETED PNR..................................................................................................................................................... 3
DISPLAY OF ISSUED ELECTRONIC TICKET RECORD ......................................................................................................... 3
PNR DISPLAY WITH NEW ITINERARY.................................................................................................................................... 4
PRICE AN ITINERARY .............................................................................................................................................................. 4
PNR DISPLAY AFTER REISSUE ............................................................................................................................................ 14
REISSUE OF UNUSED TICKET AS A FARE DIFFERENCE FOR MULTI PASSENGERS ....................................................... 15
DISPLAY OF TICKETED PNR................................................................................................................................................. 15
DISPLAY OF ISSUED ELECTRONIC TICKET RECORD ....................................................................................................... 15
PRICE AN ITINERARY ............................................................................................................................................................ 18
ENTER THE ORIGINAL ISSUED TICKET DETAILS .............................................................................................................. 36
FOR INFANT........................................................................................................................................................................ 36
FOR CHILD.......................................................................................................................................................................... 38
FOR ADULT......................................................................................................................................................................... 40
ISSUE THE E-TICKET ............................................................................................................................................................. 43
FOR INFANT........................................................................................................................................................................ 43
PNR DISPLAY AFTER REISSUE INFANT TICKET ................................................................................................................ 44
FOR CHILD.......................................................................................................................................................................... 45
PNR DISPLAY AFTER REISSUE FOR CHILD ....................................................................................................................... 46
FOR ADULT......................................................................................................................................................................... 47
PNR DISPLAY AFTER REISSUE FOR ADULT ...................................................................................................................... 48
REISSUE OF PARTIALLY USED TICKET FOR FARE DIFFERENCE ....................................................................................... 49
DISPLAY TICKETED PNR....................................................................................................................................................... 49
DISPLAY ISSUED ELECTRONIC TICKET RECORD ............................................................................................................. 49
NEW ITINERARY PNR ............................................................................................................................................................ 50
PRICE AN ITINERARY FOR NEW AND FLOWN/USED SEGMRNTS................................................................................... 50
UPDATE TST....................................................................................................................................................................... 52
REMOVE THE TSTS FLAG................................................................................................................................................. 52
REISSUE OF UNUSED TICKET WITH ADC AS A PENALTY .................................................................................................... 62
DISPLAY OF TICKETED PNR................................................................................................................................................. 62
DISPLAY OF ISSUED ELECTRONIC TICKET RECORD ....................................................................................................... 62
PRICE AN ITINERARY ............................................................................................................................................................ 65
PNR DISPLAY AFTER REISSUE ............................................................................................................................................ 75
REISSUE OF UNUSED TICKET FOR FARE & TAX DIFFERENCE ........................................................................................... 76
DISPLAY OF TICKETED PNR................................................................................................................................................. 76
DISPLAY OF ISSUED ELECTRONIC TICKET RECORD ....................................................................................................... 77
PRICE AN ITINERARY ............................................................................................................................................................ 78
PNR DISPLAY AFTER REISSUE ............................................................................................................................................ 88

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Amadeus Reissue
Amadeus Qatar W.L.L

REISSUE OF UNUSED TICKET FOR A FARE DIFFERENCE

For example, The following PNR ticketed for QEE7QR2 Fare Base, with Fare as
QAR830.00 Taxes as QAR40.00 QA, QAR300.00YQ, and QAR80.00AE

DISPLAY IF TICKETED PNR

Following is the Original issued Ticketed PNR

DISPLAY OF ISSUED ELECTRONIC TICKET RECORD

Following is the Original Issued Electronic record

Now Assuming Passenger wish to change his return schedule which is confirm in
L-Class, Reissue the original issued ticket with Additional QAR640.00

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Amadeus Reissue
Amadeus Qatar W.L.L

PNR DISPLAY WITH NEW ITINERARY

Change the Itinerary as per require Booking class, in this example Booked
L-Class

PRICE AN ITINERARY
Price New Booked segments: FXP

System Response

To save the changes in the TST, enter: REZAFAR; ER

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Amadeus Qatar W.L.L

System Response

To TST display, entry: TQT or TQT/T1 or TQT/Tn (n=TST Number)

System Response

Check Box for require TST to open

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Amadeus Qatar W.L.L

Click on OPEN icon

System Response

Click on EXCHANGE Icon to start the reissue process

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Amadeus Qatar W.L.L

System Response

Click on OK icon

System Response

Check Box require TST for re-issue

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Amadeus Qatar W.L.L

Click on OPEN icon to open the TST

System Response

Enter the Additional collection (ADC) Amount in the TOTAL: QAR640

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Amadeus Qatar W.L.L

Enter the New Form of Payment with the Additional collection (ADC) amount:

O/CASH + / CASH / QAR640

Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE (As per Fare conditions if
any)

Click on UPDATE icon

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Amadeus Qatar W.L.L

System Response

Click on OK icon
System Response

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Amadeus Qatar W.L.L

Click on CROSS to exit from the TST

System Response

To save the changes in the PNR, Enter: RFZAFAR; ER

System Response

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Amadeus Reissue
Amadeus Qatar W.L.L

To Display issued E-Ticket Record: TWD/L6

System Response

To enter the original Issued e-ticket details for re-issue: FO*L6

System Response
Move the cursor beside the last character of the displayed FO line and enter the Passenger
number belongs to displayed e-ticket record with reissue segments numbers: / P1 / S 2, 3
Press enter to add the FO details in the PNR Automatically (Cross check the Date of
Issue for the Original Issued ticket)
System Response

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Amadeus Reissue
Amadeus Qatar W.L.L

Save the Changes in the PNR: RF ZAFAR; ER

To Display issued E-TICKET record before re-issue: TWD/L6

System Response

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Amadeus Reissue
Amadeus Qatar W.L.L

To issue the E-ticket, enter: TTP/P1/S 2, 3 / RT

System Response

PNR DISPLAY AFTER REISSUE

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Amadeus Reissue
Amadeus Qatar W.L.L

REISSUE OF UNUSED TICKET AS A FARE DIFFERENCE

FOR MULTI PASSENGERS
For example, The following PNR ticketed for MHRRSTN1Fare Base, with Fare as
QAR3490.00 Taxes as QAR40.00 QA, and QAR540.00YQ

DISPLAY OF TICKETED PNR

Following is the Original issued Ticketed PNR

DISPLAY OF ISSUED ELECTRONIC TICKET RECORD

Following is the Original Issued Electronic record

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Amadeus Qatar W.L.L

To check the Reservation Change Penalty rules for the original Issued ticket,
Entry: FQD DOHMNL/D04JUL09/AQR/CM/R, 01JUL09
FQD
Transaction code
DOHMNL
Origin & Destination Three letters code
/
Slash
04JUL09
Date of Travel with Year
/
Slash
A
Indicator for Airline
QR
Airline Two letters code
/
Slash
C
Booking Class Indicator
M
Class of Travel
/
Slash
R,
Request Indicator with Comma
01JUL09
Issued date if the Ticket with year

To Display the Penalty rule for Fare on line number 2, enter: FQN02*PE

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Amadeus Qatar W.L.L

As per the Fare Rules, The Changes permitted Free of charge.

Now assuming M-Class is not available and itinerary booked in L-Class

Once Reservation Changed for all segments in the PNR, system converted FA elements
into the FHE.

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Amadeus Qatar W.L.L

In case of a new created PNR, Enter the e-ticket number manually as:
For Infant:

For Child:

For Adult:

PRICE AN ITINERARY
Price the PNR: FXP

System Response

To save the changes in the TST, enter: REZAFAR; ER

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Amadeus Qatar W.L.L

System Response

To TST display, entry: TQT

System Response

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Amadeus Reissue
Amadeus Qatar W.L.L

Check Box for require TST to open and click on OPEN

Click on EXCHANGE Icon to start the reissue process

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Amadeus Reissue
Amadeus Qatar W.L.L

Click on OK icon

Enter the Additional collection (ADC) Amount in the TOTAL: QAR160

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Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE (As per Fare conditions if
any)

Enter the Validating carrier: QR

Enter the Commission value: 0

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Enter the Original Form of Payment and the Additional collection Form of Payment with
Amount, click on UPDATE: O/CASH+/CASH/QAR160

Click on OK

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Amadeus Qatar W.L.L

Click on CROSS to exit from the TST

System Response

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Repeat the above steps to update the Child Passenger TST

To TST display, entry: TQT

Check Box for require TST to open and click on OPEN

Click on EXCHANGE Icon to start the reissue process

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Amadeus Qatar W.L.L

Click on OK icon

Check Box for require TST to open, Click on OPEN

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Enter the Additional collection (ADC) Amount in the TOTAL: QAR300

Enter the validating carrier: QR

Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE (As per Fare conditions if any)

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Enter the Commission value: 0

Enter the Original Form of Payment and Additional collection Form of Payment with Amount
and click on UPDATE: O/CASH+/CASH/QAR 300

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Amadeus Qatar W.L.L

Click on OK icon

Click on CROSS to exit from the TST

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Amadeus Qatar W.L.L

System Response

To TST display, entry: TQT

Check Box require TST for re-issue and Click on OPEN

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Amadeus Qatar W.L.L

Click on EXCHANGE Icon to start the reissue process

Click on OK icon

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Check Box require TST for re-issue and Click on OPEN

Enter the Additional collection (ADC) Amount in the TOTAL: QAR400

Enter the VALIDATING CARRIER: QR

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Amadeus Qatar W.L.L

Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE (As per Fare conditions if
any)

Enter the Commission value: 0

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Amadeus Qatar W.L.L

Enter the Original Form of Payment and Additional collection Form of Payment with Amount
and click on UPDATE: O/CASH+/CASH/QAR400

Click on OK icon

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Amadeus Qatar W.L.L

Click on CROSS to exit from the TST

System Response

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Amadeus Qatar W.L.L

ENTER THE ORIGINAL ISSUED TICKET DETAILS

FOR INFANT
Display the Infant Issued e-ticket record: TWD/L10

System Response

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Amadeus Reissue
Amadeus Qatar W.L.L

To enter the original Issued e-ticket details for re-issue: FO*L10

System Response

For Infant Enter INF after FO

Move the cursor beside the last character of the displayed FO line and enter the Passenger
number belongs to displayed e-ticket record with reissue segments numbers: / P1 / S 3,4
Press enter to add the FO details in the PNR Automatically (Cross check the Date of
Issue for the Original Issued ticket)

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Amadeus Qatar W.L.L

FOR CHILD
Display the Child Issued e-ticket record: TWD/L11

System Response

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Amadeus Qatar W.L.L

To enter the original Issued e-ticket details for re-issue: FO*L11

System Response
Move the cursor beside the last character of the displayed FO line and enter the Passenger
number belongs to displayed e-ticket record with reissue segments numbers: / P2 / S 3,4
Press enter to add the FO details in the PNR Automatically (Cross check the Date of
Issue for the Original Issued ticket)
System Response

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Amadeus Qatar W.L.L

FOR ADULT
Display the Adult Issued e-ticket record: TWD/L12

System Response

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Amadeus Qatar W.L.L

To enter the original Issued e-ticket details for re-issue: FO*L12

System Response
Move the cursor beside the last character of the displayed FO line and enter the Passenger
number belongs to displayed e-ticket record with reissue segments numbers: / P1 / S 3,4
Press enter to add the FO details in the PNR Automatically (Cross check the Date of
Issue for the Original Issued ticket)

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Amadeus Qatar W.L.L

System Response

Save the Changes in the PNR: RF ZAFAR; ER

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Amadeus Qatar W.L.L

ISSUE THE E-TICKET

FOR INFANT
Display the Infant Issued e-ticket record: TWD/L10

Print the ticket for Infant: TTP/P1/INF/S3, 4/RT

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Amadeus Qatar W.L.L

System Response

PNR DISPLAY AFTER REISSUE INFANT TICKET

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Amadeus Qatar W.L.L

FOR CHILD
Display the Infant Issued e-ticket record: TWD/L13

Print the ticket for Child: TTP/P2/S3,4/RT

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Amadeus Qatar W.L.L

System Response

PNR DISPLAY AFTER REISSUE FOR CHILD

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Amadeus Qatar W.L.L

FOR ADULT
Display the Infant Issued e-ticket record: TWD/L13

Print the ticket for Adult: TTP/P1/PAX/S3,4/RT

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Amadeus Reissue
Amadeus Qatar W.L.L

System Response

PNR DISPLAY AFTER REISSUE FOR ADULT

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Amadeus Qatar W.L.L

REISSUE OF PARTIALLY USED TICKET FOR FARE

DIFFERENCE
For example, The following PNR ticketed for ULE1YQA1 Fare Base, with Fare as
QAR 2330.00 Taxes as QAR40.00 QA

DISPLAY TICKETED PNR

Following is the Original issued Ticketed PNR

DISPLAY ISSUED ELECTRONIC TICKET RECORD

Following is the Original Issued Electronic record

Now Assuming Passenger wish to change his return schedule which is confirm in
M-Class, Reissue the original issued ticket with Additional QAR380.00

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Amadeus Reissue
Amadeus Qatar W.L.L

NEW ITINERARY PNR

Change the Itinerary as per require, Here U-class was not available and Booked
in M-Class

PRICE AN ITINERARY FOR NEW AND FLOWN/USED SEGMRNTS

Price New Booked segments and the Flown / Used segments with the help of Past Date
pricing option: FXP/S2X, 3, 7, 8/R, 20MAY09
FXP
Transaction code for Itinerary Pricing
/
Separator
S
Indicator for Segments
2
Flown / Used Segment Number 2
X
No-stopover indicator (If no stop in original itinerary)
,3
Comma, Flown / Used segment number 3
,7
Comma, New Added Segment number 7
,8
Comma, New Added Segment number 8
/
Separator
R,
Past Date Pricing Indicator with Comma
20MAY09
Date, Month, and Year for original Issued ticket

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Amadeus Qatar W.L.L

System Response

To save the changes in the TST, enter: REZAFAR; ER

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Amadeus Qatar W.L.L

UPDATE TST
Update the TST for requires segments to Issue as a new itinerary, in this example Segment
Number 7, 8 to reissue: Entry: TTU / T1 / S7, 8
TTU
Transaction Code to update existing TST
/
Separator
T1
TST Number 1, here require TST number
/
Separator
S
Transaction Code for Segment
7, 8
Segment number 7, 8 (As per new itinerary for reissue)

System Response

REMOVE THE TSTS FLAG

Remove the TST flag after update the TST with require segments: TTF/T1

System Response

To TST display, entry: TQT/T1 or TQT/Tn (n=TST Number)

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Amadeus Qatar W.L.L

System Response

Click on Exchange icon

System Response

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Amadeus Qatar W.L.L

Click on OK icon

System Response

Check Box for require TST for re-issue

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Amadeus Qatar W.L.L

Click on OPEN icon

System Response

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Amadeus Qatar W.L.L

Enter the Additional collection (ADC) Amount in the TOTAL: QAR 380

Enter the Origin Destination as per ORIGINAL origin and CURRENT destination

Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE (As per Fare conditions if
any)

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Amadeus Qatar W.L.L

Enter the New Form of Payment with the Additional collection (ADC) amount:

O/INV + / CASH / QAR380

Click on UPDATE icon

System Response

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Amadeus Qatar W.L.L

Click on OK icon

System Response

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Amadeus Qatar W.L.L

Click on CROSS to exit from the TST

System Response

To Display issued E-Ticket Record: TWD/L12

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Amadeus Qatar W.L.L

System Response

To enter original Issued e-ticket details for re-issue: FO*L12

System Response

Move the cursor beside the last character of the displayed FO line and enter the
Passenger number belongs to displayed e-ticket record with reissue segments numbers: /
P1 / S 7, 8
Press enter to add the FO details in the PNR Automatically (Recheck the Date of Issue for
Original Issued ticket)

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Amadeus Qatar W.L.L

System Response

Save the Changes in the PNR: RF ZAFAR; ER

To Display issued E-TICKET record before re-issue: TWD/L12

To issue the E-ticket, enter: TTP/P1/S 7, 8 / RT

System Response

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Amadeus Qatar W.L.L

REISSUE OF UNUSED TICKET WITH ADC AS A PENALTY

Following are the steps to reissue of unused ticket with ADC as a Penalty.
For Example, the following PNR ticketed for WHRRSUP2 Fare Base, With Fare as
QAR 2660.00, Taxes as QAR 540.00 YQ, QAR 40.00 QA, QAR 130.00RA, and
QAR 40.00DE

DISPLAY OF TICKETED PNR

Following is the Original issued Ticketed PNR

DISPLAY OF ISSUED ELECTRONIC TICKET RECORD

Following is the Original Issued Electronic record

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Now Assuming Passenger wishes to change his SCHEDULE, before changes the schedule
check the Fare rules for reservation change penalty as:
Entry: FQD DOHFRA/D29JUL09/AQR/CW/R, 12JUL09
FQD
Transaction code
DOHFRA
Origin & Destination Three letters code
/
Slash
29JUL09
Date of Travel with Year
/
Slash
A
Indicator for Airline
QR
Airline Two letters code
/
Slash
C
Booking Class Indicator
W
Class of Travel
/
Slash
R,
Request Indicator with Comma
12JUL09
Issued date if the Ticket with year

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Amadeus Qatar W.L.L

To Display the Penalty rules for Fare on Line number 1, Enter: FQN1*PE

As per Fare Rules for Changes, Any Time Changes with QAR110.00 Charges
Now Change the reservation as per require schedule

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Amadeus Qatar W.L.L

PRICE AN ITINERARY
Price New Booked segments: FXP

To save the changes in the TST, enter: REZAFAR; ER

To TST display, entry: TQT or TQT/T1 or TQT/Tn (n=TST Number)

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Amadeus Qatar W.L.L

System Response

Check Box for require TST to open and click on OPEN

Click on EXCHANGE Icon to start the reissue process

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Amadeus Qatar W.L.L

Click on OK icon

Check Box for require TST to open and click on OPEN

System Response

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Click on TAXES BOX

System Response

Enter the Penalty Amount with Reissue Tax code (Every Airline have own reissue code)
And click on OK

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Amadeus Qatar W.L.L

System Response

Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE (As per Fare conditions if
any)

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Amadeus Qatar W.L.L

Enter the New Form of Payment with the Additional collection (ADC) amount:
O/CASH + / CASH / QAR110 and click on update

Click on OK

Click on CROSS to exit from the TST

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Amadeus Qatar W.L.L

System Response

Display the Issued E-Ticket record: TWD/L6

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Amadeus Qatar W.L.L

System Response

To enter the original Issued E-Ticket details for Re-issue: FO*L6

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Amadeus Qatar W.L.L

System Response
Move the cursor beside the last character of the displayed FO line and enter the Passenger
number belongs to displayed e-ticket record with reissue segments numbers: / P1 / S 2, 3
Press enter to add the FO details in the PNR Automatically (Cross check the Date of
Issue for the Original Issued ticket)
System Response

To save the changes in the TST, enter: REZAFAR; ER

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Amadeus Qatar W.L.L

Display the Issued E-Ticket record: TWD/L6

Print the Ticket: TTP/P1/S2,3/RT

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Amadeus Qatar W.L.L

System Response

PNR DISPLAY AFTER REISSUE

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Amadeus Qatar W.L.L

REISSUE OF UNUSED TICKET FOR FARE & TAX

DIFFERENCE
Following are the steps to reissue unused ticket with Tax & Fare difference.
For Example ticket was issued for DOH-FRA-DOH as WHRRSUP2 Fare Base, With Fare as
QAR 2660.00, Taxes as QAR 540.00 YQ, QAR 40.00 QA, QAR 130.00RA, and
QAR 40.00DE

DISPLAY OF TICKETED PNR

Following is the Original issued Ticketed PNR

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Amadeus Qatar W.L.L

DISPLAY OF ISSUED ELECTRONIC TICKET RECORD

Following is the Original Issued Electronic record

Now Assuming Passenger wishes to change his itinerary as:

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Delete the existing TST for NEW ITINERARY Pricing: TTE/ALL

PRICE AN ITINERARY
Price New Booked segments: FXP

To save the changes in the TST, enter: REZAFAR; ER

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Amadeus Qatar W.L.L

CALCULATE THE FARE AND TAX DIFFERENCE:

ISSUED TICKET FARE AND TAXES
FARE:
QAR3110.00
Taxes:
QAR540.00 YQ
QAR40.00 QA
QAR130.00 RA
QAR40.00 DE

NEW ITINERARY FARE AND TAXES

QAR3380.00
QAR540.00 YQ
QAR40.00 QA
QAR120.00 QX
QAR40.00 FR
QAR60.00 FR
QAR30.00 IZ
Note: Always Compares Old Fare with New Fare, and Old Taxes Type with New Taxes Type.
In above example:
Fare Difference: QAR270.00
Tax Difference: QAR120.00 QX
QAR40.00 FR
QAR60.00 FR
QAR30.00 IZ
=========
Collectable:
QAR520.00
To TST display, entry: TQT or TQT/T1 or TQT/Tn (n=TST Number)

System Response

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Amadeus Qatar W.L.L

Check Box for require TST to open and click on OPEN

Click on EXCHANGE Icon to start the reissue process

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Amadeus Qatar W.L.L

Click on OK

Check Box for require TST to open and click on OPEN

System Response

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Amadeus Qatar W.L.L

Click on TAXES Box

System Response

Update the Collectable New Taxes and collected Taxes, Click OK

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System Response

Enter the Total Collectable Amount in the TOTAL

Enter the New Form of Payment with the Additional collection (ADC) amount:
O/CASH + / CASH / QAR520 and click on update

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Amadeus Qatar W.L.L

Click on OK

Click on CROSS to exit from the TST

Display the Issued E-Ticket record: TWD/L7

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Amadeus Qatar W.L.L

To enter the original Issued E-Ticket details for Re-issue: FO*L7

System Response
Move the cursor beside the last character of the displayed FO line and enter the Passenger
number belongs to displayed e-ticket record with reissue segments numbers: / P1 / S 2, 4
Press enter to add the FO details in the PNR Automatically (Cross check the Date of
Issue for the Original Issued ticket)

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Amadeus Qatar W.L.L

System Response

To save the changes in the TST, enter: REZAFAR; ER

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Amadeus Qatar W.L.L

Display the Issued E-Ticket record: TWD/L7

Print the Ticket: TTP/P1/S2, 4/RT

87
_____________________________________________________________________
Amadeus Reissue
Amadeus Qatar W.L.L

System Response

PNR DISPLAY AFTER REISSUE

88
_____________________________________________________________________
Amadeus Reissue
Amadeus Qatar W.L.L