Templates for handling Defective invoices (DDQ)

IOC LRB-QTS-Inadequate Order Cover-Our referenceDear Supplier, We are unable to process your invoice (refer details below) and returning the same to you due to the following reason: Invoice Invoice Original Present Our Invoic Purchas numbe amount(Ne order order referenc e date e order r t) value balance e Invoice amount exceeds purchase order authorization limits. We request you to kindly reconcile the invoices previously raised against this order. Please reissue the invoice with correct details in case the above invoice is to be processed against a different purchase order number. Your co-operation in this regard would be appreciated. Note: Copy of invoice attached for your reference. Many thanks, With Warm Regards, XXXXXXXXXX JLR PAYABLES For further queries please contact jlrapp@jaguarlandrover.com. For timely payments Please ensure that your invoice carries a clear Invoice Number, correct and complete address and Bank details, purchase order number (9 digits, separate invoices for separate orders), part number (if any), Invoice amount and VAT as applicable - JLR Payables

PNF LRB-QTS--PNF-OURREFDear Supplier, We are unable to process your invoice (refer details given below) and returning the same to you due to the following reason:

Invoice Invoice Invoice Number Date Amount

Purchase Order Number

Our Reference

Purchase order number mentioned on the invoice was not found in our system. Kindly provide us the valid purchase order number which will enable us to process these invoice at earliest.

Many thanks, With Warm Regards, XXXXXXXXXX JLR PAYABLES For further queries please contact jlrapp@jaguarlandrover.com. For timely payments Please ensure that your invoice carries a clear Invoice Number, correct and complete address and Bank details, purchase order number (9 digits, separate invoices for separate orders), part number (if any), Invoice amount and VAT as applicable - European Payables

PNQ

LRB - QTS: Purchase order not quoted: Our reference: Dear Supplier, We are unable to process your invoice (refer details given below) Invoice number Invoice date Invoice amount Purchase order Our reference

Purchase order number is missing on the invoice. Please resubmit the invoice after the purchase order number or contact your Land Rover person to get this solved Many thanks, With Warm Regards, XXXXXXXXXXX JLR UK Payables We are unable to process an invoice as purchase order not quoted on the invoice. Kindly re-issue the invoice with the correct purchase order number.

"Please note the change in e-mail id***and ensure that all your future queries are addressed to JLRAPP@jaguarlandrover.com" For timely payments Please ensure that your invoice carries a clear Invoice Number, correct and complete address and Bank details, purchase order number (9 digits, separate invoices for separate orders), part number (if any), Invoice amount and VAT as applicable -JLR Payables

WEB LRB-QTS-Wrong entity billing-Our reference-

Dear Supplier, We have received the below invoice from your company. Invoice Number Invoice Date Invoice Amount Purchase Order Our Reference

Whilst performing the basic invoice checks, we noticed that your invoice is not addressed to the correct legal entity i.e Land Rover (Instead it is addressed to Land Rover Cars). Addressing the invoice to the correct legal entity is one of the major invoice criteria that is mandatory in terms of legal requirement to reclaim VAT. Kindly address the invoice to the following: Land Rover Central Office 1/478 Eagle Way Brentwood Essex CM13 3BW United Kingdom Failure to comply with these guidelines will result in LRB being unable to reclaim the VAT charged on these supplies. We would therefore request you to reissue the invoices having addressed to correct legal entity which will help us in clearing the invoices promptly for payment and to reclaim the VAT as well. Sorry for the inconvenience caused. Many thanks, With Warm Regards, XXXXXXXXXX JLR PAYABLES For further queries please contact jlrapp@jaguarlandrover.com. For timely payments Please ensure that your invoice carries a clear Invoice Number, correct and complete address and Bank details, purchase order number (9 digits, separate invoices for separate orders), part number (if any), Invoice amount and VAT as applicable - JLR Payables

WIB JAG/LRB-QTS-Wrong Invoice Billing - Our Reference: Dear Supplier,

We are unable to process your invoice as Purchase order quoted on the invoice is for different entity. The invoice has been billed against JAGAUR CARS LIMITED whereas the order is raised against LAND ROVER Kindly re bill this invoice to LAND ROVER WRONG ENTITY BILLING The invoice has been billed against LAND ROVER whereas the order is raised against JAGAUR CARS LIMITED Kindly re bill this invoice to JAGAUR CARS LIMITED

Many thanks,s With Warm Regards, XXXXXXXXX JLR PAYABLES For further queries please contact jlrapp@jaguarlandrover.com. For timely payments Please ensure that your invoice carries a clear Invoice Number, correct and complete address and Bank details, purchase order number (9 digits, separate invoices for separate orders), part number (if any), Invoice amount and VAT as applicable - JLR Payables

PNM LRB-QTS-Purchase order Not Matching-Our ReferenceDear Supplier,

We are unable to process the attached invoice (refer details below) and returning the same to you due to the following reason: Invoice Number Invoice Amount Invoice Date Purchase Order Our Reference

Purchase order mentioned on the invoice is raised on a different supplier (CONTECHS CONSULTING LIMITED). Kindly provide us the valid purchase order number / Please contact Jaguar Land Rover buyer / requestor to resolve. Many thanks, With Warm Regards, XXXXXXXX JLR PAYABLES For further queries please contact jlrapp@jaguarlandrover.com. For timely payments Please ensure that your invoice carries a clear Invoice Number, correct and complete address and Bank details, Ford purchase order number (9 digits, separate invoices for separate orders), Ford part number (if any), Invoice amount and VAT as applicable European Payables

IVAT LRB-QTS-Incorrect Vat -Our referenceDear Supplier, We are unable to process your invoice (refer details above) and returning the same to you due to the following reason(s): Invoice Number Invoice Date Invoice Amount Purchase Order Our Number Reference

VAT has been incorrectly calculated on the invoice. Please resubmit your invoice with the correct VAT amount The UK government announced in its pre-Budget report that the UK standard VAT rate will decrease from 17.5% to 15% with effect from 1st December 2008. This will be a temporary reduction until 31st December 2009. Kindly note the service rendered which is quoted on the invoice is from 24-11-08 to 2312-08 If the invoice date is only 30/11/08 you can charge 17.5 % vat itself or else it should be charged only 15 % VAT. Kindly re bill and provide us a correct copy to process. Many thanks, With Warm Regards, XXXXXXXXXXX JLR PAYABLES

For further queries please contact jlrapp@jaguarlandrover.com. For timely payments Please ensure that your invoice carries a clear Invoice Number, correct and complete address and Bank details, purchase order number (9 digits, separate invoices for separate orders), part number (if any), Invoice amount and VAT as applicable - JLR Payables

IPM LRB-QTS-Invoice Pages Missing Our Reference: Dear Supplier, We are unable to process your invoice (refer details below) and returning the same to you due to the following reason: Invoice Number Invoice Date Invoice Amount Purchase Order Our Number Reference

Invoice is not complete (pages missing). We have received only the attachment pages and not the actual invoice. Please resubmit the complete invoice to the below address. Land Rover Banbury Rd Gaydon Warwick CV35 0RR United Kingdom Note : I have attached the invoice which we received for your reference. Many Thanks, With Warm Regards, XXXXXXXXXX JLR PAYABLES For further queries please contact jlrapp@jaguarlandrover.com. For timely payments Please ensure that your invoice carries a clear Invoice Number, correct and complete address and Bank details, purchase order number (9 digits, separate invoices for separate orders), part number (if any), Invoice amount and VAT as applicable - European Payables

Invalid Account code & Cost Centre for the PO number: asmit664@jaguarlandrover.com LRB - QTR - Account Code and Cost Centre required - Our Reference: Dear Alyson, We have received the below Invoice for payment. Invoice Number Invoice Date Invoice Amount Purchase Order Our Reference

Supplier Name : SERTEC (BIRMIGHAM) LIMITED The Purchase Order quoted shows INVALID ACCOUNT/ CC in Gaps.

Kindly provide us the valid Account Code and Cost Center to process the Invoice at the earliest. Many thanks, With Warm Regards, XXXXXXXX JLR PAYABLES For further queries please contact jlrapp@jaguarlandrover.com For timely payments Please ensure that your invoice carries a clear Invoice Number, correct and complete address and Bank details, purchase order number (9 digits, separate invoices for separate orders), part number (if any), Invoice amount and VAT as applicable - JLR Payables

ACM Dear Richard, We have an invoice from the supplier "GUY SALMON JAGUAR ASCORT" (Refer the details given below): Invoice Number Invoice Date Invoice Amount Our Reference

Invoice addressed to Jaguar cars Limited whereas the Account code and cost centre given on the invoice is loaded for Land Rover. Kindly confirm whether the service is rendered for Jaguar Cars Ltd or Land Rover if Land Rover Kindly ask the supplier to re bill this invoice to Land Rover. Many thanks, With Warm Regards, XXXXXXXXXXX

JLR PAYABLES For further queries please contact jlrapp@jaguarlandrover.com For timely payments Please ensure that your invoice carries a clear Invoice Number, correct and complete address and Bank details, purchase order number (9 digits, separate invoices for separate orders), part number (if any), Invoice amount and VAT as applicable - JLR Payables

CNP LRB - QTR - CORA not placed: Our reference: Dear (Put the Requestor Name), We are unable to process the invoice (refer details below) as: Invoice Number Invoice Date Invoice Amount Purchase Order Our Reference

We have received an invoice from Supplier CHEP UK LIMITED. The third amendment of the quoted Purchase Order is not placed in the system. It stands at "Requested 10-10-2008" in CORA. The invoice can be processed only if the amendment is placed in CORA. Kindly do the needful so that the invoice is processed at the earliest. Many thanks With Warm Regards, XXXXXXX JLR UK Payables For further queries Please contact - JLRAPP@jaguarlandrover.com" For timely payments Please ensure that your invoice carries a clear Invoice Number, correct and complete address and Bank details, purchase order number (9 digits, separate invoices for

separate orders), part number (if any), Invoice amount and VAT as applicable -JLR Payables

Multi PO Dear Supplier, We are unable to process the attached invoice (refer details above) and returning the same to you due to the following reason: Invoice Invoice Invoice Number Date Amount Purchase Order Number Balance Our Available Reference

Invoice has multiple purchase order numbers. Invoice should have only one purchase order number. Please resubmit the invoice with the appropriate purchase order number. or else confirm in which purchase order number this invoice has to be processed. Many thanks, With Warm Regards, XXXXXXXXXXXX JLR PAYABLES For further queries please contact jlrapp@jaguarlandrover.com. For timely payments Please ensure that your invoice carries a clear Invoice Number, correct and complete address and Bank details, purchase order number (9 digits, separate invoices for separate orders), part number (if any), Invoice amount and VAT as applicable - JLR Payables

PCR LRB-QTS-Purchase Order Copy Required-Our referenceDear Supplier We are unable to process your invoices (refer details below) as:

Invoice Number

Invoice Date

Invoice Amount

Purchase Order Our Number Reference

Kindly provide us the Purchase Order copy along with the Part number mentioned on it, This will enable us to process these invoices at earliest. Many thanks, With Warm Regards, XXXXXXXX JLR PAYABLES For further queries please contact jlrapp@jaguarlandrover.com. For timely payments Please ensure that your invoice carries a clear Invoice Number, correct and complete address and Bank details, purchase order number (9 digits, separate invoices for separate orders), part number (if any), Invoice amount and VAT as applicable - JLR Payables

SAM JAG-QTS-Site address mismatch - Our reference Dear Supplier, We are unable to process the attached invoice (refer details below) as the Address details of the supplier in our system (VC: EP7TA) does not match with the address on the invoice. Invoice Number Invoice Date Invoice Amount Purchase Supplier Our Order Number Code Reference

Address details as per our global database is as follows:MARKET SENTINEL 155 KENNINGTON PARK ROAD LONDON SE11 4JJ UNITED KINGDOM Please confirm whether the Invoice can be processed based on the address details in our system. Other wise please send your original copy of the payment details duly signed to the below address. Attn : Groves Barbara Landrover GDEC, Comms 2, Banbury Road, Gaydon, CV35 0RR United Kingdom Barbara will in turn retain the original copy of such confirmation and shall fax it across to our Global Supplier Data Base (GSDB) team. On receipt of such fax , our GSDB team will initiate the process of making necessary modifications to the address of the existing Vendor Code. Once the Vendor Code gets set or the modification is made we will be able to process the Invoice for payment. Many thanks With Warm Regards, XXXXXXXXX JLR UK Payables "Please note the change in e-mail id***and ensure that all your future queries are addressed to JLRAPP@jaguarlandrover.com" For timely payments Please ensure that your invoice carries a clear Invoice Number, correct and complete address and Bank details, purchase order number (9 digits, separate invoices for separate orders), part number (if any), Invoice amount and VAT as applicable - European Payables

SV ORDER WITHOUT APPROVAL LRB-QTS-SV order Without Approval Our Reference: Dear Marie, We are unable to process the attached invoices (Refer the details given below) Invoice Invoice Invoice Purchase Order Our Number Date Amount Number Reference

These invoices are come to our work flow without your approval. Kindly confirm whether these invoices will come under your approval in the future or else these invoices are "OK TO PAY". And also confirm if these invoices are going to come under your approval can we discard these invoices. Note: I have attached the copy of invoices for your reference. Many Thanks, With Warm Regards, XXXXXXXXXX JLR PAYABLES For further queries please contact jlrapp@jaguarlandrover.com. For timely payments Please ensure that your invoice carries a clear Invoice Number, correct and complete address and Bank details, purchase order number (9 digits, separate invoices for separate orders), part number (if any), Invoice amount and VAT as applicable - European Payables

JAG PO WORKLISTED JAG - QTS - PN not loaded in GAPS - Our reference Wross4@ford.com Dear Wendy, We have received few invoices form the supplier CONTINENTAL. We are unable to process these invoices as the Purchase order # 058926 & 058927 quoted on the invoices are not loaded GAPS. Kindly change the purchase order type on coin from PN to PO status. Many thanks, With Warm Regards, XXXXXXXXXXX JLR PAYABLES For further queries please contact jlrapp@jaguarlandrover.com. For timely payments Please ensure that your invoice carries a clear Invoice Number, correct and complete address and Bank details, purchase order number (9 digits, separate invoices for separate orders), part number (if any), Invoice amount and VAT as applicable - JLR Payables