Exam Title

: NORTEL 920-158 : ncds-callpilot4.0 system administrator exam

Version : R6.1

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 1. An Executive User has inadvertently deleted their Personal Distribution Lists (PDLs) from the CallPilot system. He has requested that the CallPilot system administrator restore his PDLs. Which type of archive or backup must have been performed before the inadvertent deletion in order for the system administrator to be able to restore the executive's lost PDLs? A. A User archive B. A Prompt archive C. A full system backup D. An Application Builder archive Answer: A

2. Your CallPilot system handles multimedia calls. The users on the system have reported problems accessing the system. The Channel Monitor shows several channels as "yellow" rather than "blue" or "green". What does the color yellow indicate? A. idle B. active C. no resource D. disabled, in test, or remote alarm Answer: D

3. The administrator wants to determine the number of reports scheduled to run. Where would the administrator locate this information? A. Select the Scheduled Reports tab from the CallPilot Reporter Report home page. B. Select the desired categories and see the scheduled reports from the CallPilot Reporter Report home page. C. Select the desired categories to display the reports that are scheduled from the CallPilot Reporter home page. D. Select the desired report or alert category and then select the Scheduled or Unscheduled tab from the CallPilot Reporter System Log page. Answer: C

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 4. When should high-traffic Operation Administration and Maintenance (OA&M) activities such as remote control sessions, large file transfers, printing, and backup and restore operations be performed on the ELAN? A. They should never be performed on the ELAN. B. High-traffic OA&M activities can be performed at any time as none of these activities will have any affect on call processing. C. Any time after normal business hours when call traffic is low so you avoid adverse affects to the call processing abilities of the Meridian 1 switch or CS 1000 system and the CallPilot server. D. Any time during normal business hours when call traffic is low so you avoid adverse affects to the call processing abilities of the Meridian 1 switch or CS 1000 system and the CallPilot server. Answer: A

5. Which statement about backups and archives is true? A. The system automatically updates application archives. B. System-wide backups must be scheduled on a weekly basis. C. A new application must be manually added to the application archives. D. When Auto Archive is enabled, the choices are only Weekly or Monthly. Answer: C

6. An administrator with the appropriate access level can use the CallPilot Manager Backup and Restore functionality. Which statements about the Backup and Restore function are true? (Choose three.) A. It can save system security settings. B. It can use archives to save switch data. C. It can save data to server tape or to a disk. D. It can restore customized prompts from a prompt archive. E. It can restore individual mailboxes from a system backup. Answer: ACD

7. An administrator wants to use operational measurements to identify trends and patterns related to system usage. How should this be accomplished?
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 A. Analyze the data in CallPilot Reporter. B. Export the data to a tool such as Excel or Word. C. Collect the data and export it to a database where it can be analyzed. D. Access the operational measurements from the OM configuration page in CallPilot Manager. Answer: A

8. A user with administrative privileges has created custom reports on CallPilot Reporter home page. How would the user save these custom reports? A. Click Save and Exit on the CallPilot Reporter page. B. Click Save and Close on the CallPilot Reporter page. C. Click Logout and the custom reports are automatically saved in the user's profile. D. Click Save and enter the fully qualified file name of the location to save the reports from the CallPilot Reporter page. Answer: C

9. Your CallPilot system handles multimedia calls. The users on the system have reported that their customers are unable to send fax messages at times. As the administrator, you need to check the fax channels. Which maintenance menu would you access to view your fax ports? A. Fax Channels B. Fax Performance C. Multimedia Monitor D. Channel Allocation Answer: C

10. Your CallPilot system recently had a component replaced. The technician requested that the administrator check the system's hardware components. What are the two alert Icons in the Maintenance Administration tree? (Choose two.) A. a large "X" B. a large "B" C. a question mark
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 D. a circle around an exclamation point Answer: AD

11. CallPilot has a function called Auto Delete which the administrator uses to rapidly delete large numbers of users. The data input file must include specific information to perform this task. What information is required? A. user name B. location name C. mailbox number D. mailbox password Answer: C

12. CallPilot has limited, customizable system prompts. The custom prompts can be customized using two different methods. What are the two methods of customizing system prompts? (Choose two.) A. Use voice item maintenance. B. Record from Application Builder. C. Use CallPilot Manager to record from a Telset. D. Use CallPilot Manager and import as a WAV file. Answer: CD

13. An administrator designing applications on CallPilot should follow specific guidelines. Which two should be considered when designing an application? (Choose two.) A. Present options sequentially. B. Identify the name of the application. C. Always force users to navigate at least two menu levels. D. Avoid confusing the caller by saying that '0' will get help. Answer: AB

14. CallPilot has a function called Auto Delete which the administrator uses to rapidly delete large numbers of users. The administrator must have one of two files to perform this function. What are the two files?
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 (Choose two.) A. an Auto Delete file B. a tab delimited text file C. an Excel spreadsheet file D. a comma delimited text file Answer: CD

15. CallPilot has a graphical interface feature designed to help build applications. The design of an application depends on how it is used. What are the first two tasks to be performed to create an application? (Choose two.) A. plan the application B. assign the application a password C. create the application and assign it a name D. create voice and fax items required for the application Answer: AC

16. CallPilot has a function called Auto Add which the administrator uses to rapidly add large numbers of users. The data input file requires specific information before beginning this process. What information is needed? (Choose two.) A. the file name B. the mailbox number C. the user's password D. the first and last names of the mailbox owner Answer: BD

17. The CallPilot system supports the addition of individual mailboxes, one at a time. Which information is required to do this? (Choose three.) A. the MWI DN B. the Mailbox Class C. the mailbox number
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 D. the user creations template name E. the first and last name of the mailbox owner Answer: CDE

18. The administrator will use Application Builder to design an application so callers will have a choice between billing and accounts receivable. The system has six blocks in the Basic Block Palette which will be used. Which three blocks from the Basic Block Palette are available? (Choose three.) A. Start B. Begin C. Call Transfer D. Announcement E. Language Select Answer: CDE

19. A block can be added to an Application Builder application to allow manipulation of faxes from a remote location. What is the Application Builder block for this purpose? A. Edit Fax block B. Fax Send block C. Remote Location block D. Fax Item Maintenance block Answer: D

20. The CallPilot server provides statistics known as Operational Measurements (OMs). running CallPilot Manager can also run CallPilot Reporter.

The server

You have logged into CallPilot Reporter. Where

would you go to verify that the connection to the CallPilot server has been established? A. Event browser B. OM Configuration C. System properties D. Reporter system log Answer: D
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21. The CallPilot server provides statistics known as Operational Measurements (OMs). collection must be enabled to collect statistics. What tool is used to enable OM data collection? A. OM server B. CallPilot server C. CallPilot Manager D. CallPilot Reporter Answer: C

OM data

22. CallPilot has limited, customizable system prompts and greetings. The custom prompt should be tested before replacing the supplied prompt using CallPilot Player. Where do you download the CallPilot Player? A. CallPilot Manager home page B. Nortel's Partner Information Center C. It is already installed with CallPilot Manager. D. the Enterprise Solutions PEP Library (ESPL) Answer: A

23. Remote maintenance capabilities require a security setup. To use VIM or FIM service on an application, a security parameter must be defined. What is the security parameter called? A. FIM password B. VIM password C. Security password D. Telset maintenance password Answer: D

24. You are the CallPilot administrator.

CallPilot has an interface feature designed to help build

applications. There are three elements to the Application Builder Interface. What are the three elements? (Choose three.) A. palette
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 B. tool bar C. menu bar D. builder template E. application buddy Answer: ABC

25. A customer wants you to set up a custom application that states, "Welcome to the arboretum's fax hotline. Please select from one of the following two options. To receive a map to the arboretum, press 1; to receive a fax of the Fall Foliage Program schedule of events, press 2." Which action should you take when adding the fax items for selection from the menu? A. Enter both fax items into a single Fax Select Block. B. Configure a separate Fax Select Block for each fax item. C. Configure an Express Fax Messaging Block for each fax item. D. Configure a separate Multimedia Messaging Block for each fax item. Answer: B

26. An administrator will use Application Builder to re-design an application for callers.

The application

needs to be exported to reuse functionality. Which requirement must be satisfied before the application is exported? A. There is no requirement. B. The application must be complete. C. The application must be partially complete. D. The application must have a defined portion to use. Answer: B

27. A system administrator has been asked to modify the settings for several users in a department. The CallPilot system can search for users three different ways. What is NOT a search option? A. Quick search B. Saved search C. Express search
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