Exam Title

: Nortel 920-191 : CallPilot Rls.5.0 System Administrator

Version : R6.1

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1. The administrator can exclude voicemail and Call Center from a backup operation. Why would the administrator want to do this? A. A backup can be performed to capture a defined set of data. B. A backup can be performed on demand to assist in software upgrades. C. A backup can be performed without impacting any services in the system. D. A backup schedule required modification to accommodate a specific training activity. Answer: C

2. The customer is updating the software on the Nortel BCM50. How does the customer know which software updates to apply? A. The status of the update when viewed from the Software Management folder indicates "Ready". B. The status of the update when viewed from the Find Software Updates window indicates "Ready". C. The status of the update when viewed from the Software Management folder indicates "Available". D. The status of the update when viewed from the Find Software Updates window indicates "Available". Answer: D

3. Before applying a software update to your Nortel BCM50, you must obtain the software update. From where do you obtain the software update? A. It is delivered as a tape from Nortel upon customer request. B. It is downloaded from the Nortel Technical Support Web page. C. It is downloaded by Nortel support staff to the customer FTP server upon request. D. It is downloaded from the FTP server location that is emailed to the system administrator. Answer: B

4. You are performing an immediate backup to your PC. Which backup type must you select if you want to back up Nortel BCM50 configuration data and application data? A. Application B. Configuration C. Telephony
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 D. Voicemail Answer: A

5. In a network configured for a Public Switched Telephone Network (PSTN) fall back, there are two connections between a Nortel BCM50 and a remote system. Which is required? A. PBX trunk and a PSTN line B. A VoIP trunk and a PSTN line C. A LAN connection and a PSTN line D. A WAN connection and a PSTN line Answer: B

6. Which statement about Nortel BCM50 line programming is true? A. You can change a PRI line to manual answer. B. A target line can be a prime line for a telephone. C. Line programming does not overwrite assigned Answer DN. D. You can copy line programming between lines on different types of modules. Answer: C

7. Your Nortel BCM50 system configuration requires fewer than the standard number of channels delivered from the PRI line. Which configuration task(s) must you perform? (Choose two.) A. Provision all PRI lines. B. Enable all B-channels. C. Disable the DTM module. D. De-provision unassigned lines. E. Disable all the B-channels that are not needed. Answer: DE

8. Which digital telephone supports the Key Indicator Module (KIM)? A. 7100 B. 7208
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 C. 7316E D. 7406 Answer: C

9. You are installing a Nortel BCM50 system at a customer's site. You are currently in the process of configuring a DTM in an expansion unit but are unable to do so. What is required to do this? A. You will need to connect the DTM to the network. B. You will need a key code to enable the expansion unit. C. You will need to connect the expansion unit to the Nortel BCM50 with a cable no longer than 1 meter. D. You will need to connect the expansion unit to the Nortel BCM50 with a cable no longer than 3 meters. Answer: B

10. Which telephone is supported on the Nortel BCM50? A. IP Phone 1120e B. IP Phone 2002 C. IP Phone 2006 D. IP Phone 2007 Answer: B

11. Which statement describes the differences between a target line and a PRI? A. A target line has 23 B channels and 1 B channel. A PRI is a virtual line within the system. B. A PRI has 23 B channels and 1 D channel. A target line is a virtual line within the system. C. A PRI has 23 D channels and 1 B channel. A target line is a virtual line within the system. D. A target line has 23 D channels and 1 B channel. A PRI is a virtual line within the system. Answer: B

12. Which statement about Nortel BCM50 target lines is true? A. For a BCM50 configured using the PBX template, target lines are automatically assigned to all telephone DNs. B. Target lines are numbered 241 to 492.
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 C. Target lines can be selected for outgoing calls. D. Multiple appearances of a target line can be assigned to a set so that more than one call can simultaneously use that target line. Answer: D

13. Which CallPilot feature enhances the Auto Attendant menu with customized menus and information messages? A. Voicemail B. Auto Attendant C. Fax Answering D. Custom Call Routing Answer: D

14. Your customer has just opened a new office building for customer service, and added 50 new employees. The telephone service has just been activated, and calls are now coming in. When someone calls and accesses the Auto Attendant, which feature can direct their calls? A. AMIS networking B. Mailbox Manager C. Dialing translation D. Company Directory Answer: D

15. On a Nortel BCM50 system, you want to prevent callers from being able to revert to the Attendant, in favor of Menu Repeat. Which digit do you select as the Menu Repeat Key? A. 0 B. 1 C. 8 D. 9 Answer: A

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 16. The system administrator is responsible for creating the subscriber mailboxes, but the owner must initialize the mailbox. To where are calls directed prior to the owner initialization? A. The calls are directed to the Guest Mailbox. B. The calls are queues in the Information Mailbox. C. The calls are directed to the General Delivery Mailbox. D. It is not possible to direct the call prior to the owner initializing the mailbox. Answer: C

17. The Nortel BCM50 customer wants the telephone system to provide an automated receptionist service. Which two service can CallPilot provide with automated attendant? (Choose two.) A. answer IVR calls B. creates mailboxes C. answer incoming calls D. routes calls to extensions or mailboxes in the system E. allows subscribers to use their email application to access voice messages Answer: CD

18. CallPilot provides the flexibility of multiple types of mailboxes to satisfy many customer needs. Which type of mailbox can receive a fax from a fax overflow mailbox? A. Special mailbox B. General mailbox C. Subscriber mailbox D. Information mailbox Answer: B

19. CallPilot is available with two languages. If bilingual operation is configured, which Class of Service uses the alternate language? A. Classes of Service 4 or 5 B. Classes of Service 7 or 8 C. Classes of Service 1,3,5,7,9,11,13,15
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 D. Classes of Service 2,4,6,8,10,12,14,16 Answer: D

20. Your client wants to use the Message Networking optional feature of CallPilot. Which Class of Service setting is available when this optional feature is enabled? A. Enable Networking B. User Interface Style C. Enable Outbound Transfer D. Enable Personal Target Attendant Answer: A

21. You want callers to be able to retrieve fax messages in a Custom Call Routing (CCR) tree, so you add a mailbox node to a CCR tree. When you add the mailbox to the CCR tree, which action will set this up? A. Add a Fax On Demand node to the CCR tree. B. Assign a subscriber mailbox for the mailbox number. C. Assign a Fax On Demand mailbox as the mailbox number. D. Assign a Fax On Demand mailbox for each fax machine connected to the system. Answer: C

22. On a Nortel BCM50 Rls.1.0, how do you program several special mailbox features at once for CallPilot mailboxes? A. Purchase additional keycodes. B. Enable networking in the Class of Service. C. Assign features by selecting a Class of Service. D. Assign express messaging lines in mailbox properties. Answer: C

23. You are installing a Nortel BCM50 at a small business site with seven digital stations. The customer wants to connect two PCs to the Nortel BCM50 to share the Internet connection. The Internet access is DSL. Which two hardware configurations can support this installation? (Choose two.)
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 A. BCM50b main unit B. BCM50a main unit C. BCM expansion unit D. BCM50 main unit E. BCM50e main unit Answer: BE

24. Which statement about installing a BCM50 expansion unit is true? A. A keycode to enable the expansion unit is not required. B. Before installing the BCM50 expansion unit, first install the MBM in it. C. A BCM50 expansion unit can only be installed in an equipment rack. D. A 20 m cable can be used to connect the expansion unit and main unit. Answer: B

25. You are installing a Nortel BCM50 at a business site. Basic configuration is required to complete the installation, which includes keycode installation. The system needs to have the configuration saved to an immediate backup destination after the basic configuration is completed. Which statement is false? A. You can save the configuration backup to the BCM50. B. You can save the configuration backup to an FTP server. C. You can save the configuration backup directly to a CD ROM. D. You can save the configuration backup to a USB storage device. Answer: C

26. The primary management application for the Nortel BCM50 is Element Manager. Managing a Nortel BCM50 requires the connection of Element Manager. The Nortel BCM50 must be specifically defined in Element Manager. What is the specific requirement? A. Nortel BCM50 defined as network location B. BCM Monitor must be defined C. Nortel BCM50 defined as Network Element D. Element Manager attributes
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 Answer: C 27. If you require an additional four CLID lines and an additional sixteen digital telephones connected to your Nortel BCM50, which MBM should you choose? A. CTM 4 B. DSM 16+ C. GASM 4x16 D. 4x16 Combo Answer: D

28. The customer has requested some changes in the IP telephony settings. What part of Element Manager will be used to do this? A. BCM Monitor B. Network Element C. Administration task panel D. Configuration task navigation panel Answer: D

29. You have developed a Startup Profile to install a Nortel BCM50 system. You have this template for the system on a PC and can load it on a USB device. The Nortel BCM50 requires a specific format on the USB storage device. Which format is required? A. NTFS B. FAT16 C. FAT32 D. MS Windows 2000 Answer: C

30. You are installing a Nortel BCM50 at a large business site. The basic configuration is required to complete the installation. A basic configuration can be completed using different methods. Which methods can you use to change the IP address? (Choose two.) A. BCM Monitor
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