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AS/400e

AS/400e server 170 and 250 Problem Analysis, Repair and Parts

Version 4

SY44-5965-03

AS/400e

AS/400e server 170 and 250 Problem Analysis, Repair and Parts

Version 4

SY44-5965-03

Note Before using this information and the product it supports, be sure to read the

Note Before using this information and the product it supports, be sure to read the information in “Safety and Environmental Notices” on page vii and “Appendix G. Notices” on page 551.

to read the information in “Safety and Environmental Notices” on page vii and “Appendix G. Notices”

Fourth Edition (July 2000)

This edition replaces SY44-5965-02. This edition applies only to reduced instruction set computer (RISC) systems.

© Copyright International Business Machines Corporation 1998, 2000. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Contents

Safety and Environmental Notices .

 

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vii

 

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vii

Danger Notices . Caution Notices Attention Notices

. Laser Safety Information

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viii

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ix

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ix

Product Recycling and Disposal.

 

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ix

Battery Return Program Environmental Design .

 

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ix

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ix

Part 1. Problem Analysis

 

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.1

Chapter 1. Starting Problem Analysis .

Starting Problem Analysis .

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3

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. System Service Library Structure.

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Starting Point for All Problems

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Analyzing Intermittent Problems

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11

. Special Tools and Equipment

Safety .

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11

12

How to Use This Intermittent Problem Section

 

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Correcting Intermittent Problems

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13

General Intermittent Problem Checklist .

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How to Analyze the Intermittent Problem

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17

Intermittent Symptom Table .

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Failing Area INT-PIP Table

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18

Analyzing IPL Problems .

Start Analyzing IPL Problems Here

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19

19

Cannot Perform IPL from the Control Panel (No . Cannot Perform IPL at a Specified Time (No . Cannot Perform IPL from a Remote Location (No . Cannot Automatically Perform an IPL after a

Power Failure

. Start Analyzing Power Problems Here

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. Analyzing Power Problems .

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19

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33

34

34

Cannot Power On System Unit (No SRC)

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35

System Cannot Become Powered Off .

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39

Chapter 2. Unit Reference Codes

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41

How to Use This Section .

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41

List of SRC Tables

. SRC Exception Table .

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42

43

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44

(0000) Control Panel Reference Codes. (1xxx) SPCN Reference Codes

. (2718, 2728, 2729, 2741, 2809, 2824, 6757, 675A) I/O Processor and I/O Adapter Reference Codes . 54

46

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(2720) Communications and Workstation Combined Function Reference Codes

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62

(2722, 2746) Twinaxial Workstation Reference

Codes .

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62

. (2740, 2748, 2763) Reference Codes.

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63

(3490) Tape Unit Reference Codes .

(3494) Tape Library Reference Codes .

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68

74

(3570) Tape Unit Reference Codes

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76

(3590) Tape Unit Reference Codes

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80

(3995) Optical Library Dataserver Reference

 

. (632x, 6330) Optical Storage Unit Reference

Codes .

Codes .

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83

84

. (6385) Tape Unit Reference Codes

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87

(6390) Tape Unit Reference Codes

(63A0) Tape Unit Reference Codes .

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90

96

(660x, 671x, 673x) Disk Unit Reference Codes . (6A58,6A59) Workstation Adapter Console

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99

. (7208) Tape Drive Reference Codes

Reference Codes

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102

104

(7208) Model 012 Tape Drive Reference Codes

108

(9348) Tape Unit Reference Codes

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114

(9427) Tape Library Reference Codes

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115

(A1xx, B1xx) Service Processor Reference Codes

121

(A6xx, B6xx) LIC Reference Codes

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123

(A9xx, B9xx) OS/400 Reference Codes . (B003) Asynchronous Communications

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143

. (B006) Common Licensed Internal Code

Reference Codes

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143

. (B070) Twinaxial Workstation Reference Codes (B075) Workstation Adapter Console Reference

Reference Codes

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150

153

Codes .

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162

(B423, B424, B425) System Processor Reference

 

Codes .

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167

Chapter 3. Failing Items, Part Numbers, and Symbolic FRU Isolation

Failing Item (FI) Code Table

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177

177

. Type, Model, and Part Number List .

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193

Disk Unit Type, Model, and Part Number List

197

Symbolic FRUs

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201

AIRMOVR

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201

ANYBUS .

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202

AS4NTDD

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202

BACKPLN

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202

BACKPLx

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203

BATRY

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203

CACHBAT

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203

CACHE

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204

CBLALL .

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204

CDAWKLD .

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205

CDTRAY .

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205

CHECK

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205

CLKCARD

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205

CMPRES1

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205

CRYPBAT

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205

CTLPNL .

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205

DEVTERM

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206

DISKDRV

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206

DISKIMG.

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207

DISKTRY .

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207

DPAC .

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208

DRVSWCH .

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208

EACODE .

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209

EXTREMD

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209

EXTSCSI .

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209

IOP.

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210

MEDIA

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210

MEMORY

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211

MFIOPBK

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211

NOFRUS .

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211

NTDEVDR

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211

NTLANDD .

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211

NTOPSYS

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212

NTUSER .

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212

NTVSCSI .

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212

OPTLCBL

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212

OPTLDRV

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212

PCIBUS

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212

PGDPART

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212

PLUS .

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213

PROBACK

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213

PROCCFG

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214

PWRSPLY

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214

QSYSOPR

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217

REFER

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217

SIGx

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217

SNSDATA

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217

SPNLCRD

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217

STORIOA

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217

SVCDOCS

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218

TAPCLN .

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218

TAPCNFG

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218

TOD

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218

UAMR1

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218

UC235.

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218

UC236.

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219

UG3AS

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219

UJ0E7 .

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219

UJ6P3 .

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219

UJE34 .

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220

UJE40 .

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220

ULNZ3

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220

ULNZ4

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220

UNP20

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221

UPLF1.

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221

UPSUNIT

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221

USER .

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223

UX201 .

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223

UX202 .

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223

UY1Z1

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223

UY1Z2

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224

UY1Z3

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224

UY1Z4

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224

UY1Z5

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224

Chapter 4. Problem Isolation

 

Procedures (PIPs)

 

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225

PIP Type List

. Bus Problem Isolation Procedures

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225

226

Communications Problem Isolation Procedures

242

Disk Unit Problem Isolation Procedures

 

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244

Intermittent Problem Isolation Procedures .

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248

Licensed Internal Code (LIC) Problem Isolation

Procedures

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257

Logical Partition (LPAR) Problem Isolation

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Procedures

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281

Power Problem Isolation Procedures.

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285

Remote Operations Console Problem Isolation

Procedures

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294

Storage Device I/O Processor (SDIOP) Problem

. Service Processor Problem Isolation Procedures

Isolation Procedures .

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301

341

System Power Control Network (SPCN)

Problem Isolation Procedures .

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344

Tape Unit Problem Isolation Procedures

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TU-PIP5 .

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347

363

Tape Device Ready Conditions

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365

Twinaxial Workstation I/O Processor Problem

Isolation Procedures .

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367

Workstation Adapter Problem Isolation

Procedures

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375

Workstation Adapter Console Problem Isolation

Procedures

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379

Chapter 5. Locations, Addresses, and Service Reference Information

383

Locations and Addresses

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384

Base System Unit

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384

Expansion Unit

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387

Power and Signal Cables

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388

Backplane IOP/IOA Connection Diagrams

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396

Processor and Main Storage

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399

I/O Adapters

Tape and Optical Unit Address Jumpers

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400

401

External Devices SRC Address Formats

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403

404

Hardware SRC Formats .

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408

Reclaim IOP Cache Storage .

Storage I/O Card Modes and Jumpers .

Determining and Setting the Mode of an I/O

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409

410

Card .

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410

Switching the Mode of an I/O Card .

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411

Mode Jumper has been Overridden .

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412

Mode Jumper is Missing

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412

Manually Removing the Tape Cartridge

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412

1/4 inch Tape Cartridge (Type 6335).

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412

6383, 6385, 6386 Tape Cartridge

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414

8-mm Tape Cartridge (6390)

. Important Continuously Powered Main Storage

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416

.

. Hexadecimal Product Activity Log Data

(CPM) Information

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. Determining the Primary and Alternate Console

. Setting the System Date and Time

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421

421

422

422

Determining the Load-Source Disk and Alternate

IPL Device

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423

Introduction

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423

Finding the Load-Source Disk on Systems

. What You Should Know about Load-Source

without Mirrored Protection

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423

Disks on Systems with Mirrored Protection

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423

Finding the Load-Source Disks on Systems with

Mirrored Protection

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423

Alternate IPL Device

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424

CardsPCI .

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454

Powering Off and Powering On the System .

 

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425

Procedure

.