C URSO E N I NGL S C ONC I E NTI ZAC I N TUR STI C A E N LA PAMPA PARA PR OF E SI ONALE S DE L RE A DE TURI SM O Y AF I NE S

Prof. Patricia Wiedenhfer

1) Complete:

reception - passport number - Can I help you - single room fill in this form - I'd like a room - Can I pay by credit card? - Room number

Receptionist: Good evening. _________________________________? Guest: Yes, please. ___________________________ for the night. Receptionist: Would you like a _________________ or a double room? Guest: A single room, please. How much is it? Receptionist:It's $115 per night. Guest: _______________________________? Receptionist: Certainly. We take Visa, Master Card and American Express. Could you ______________________________, please? Guest: Do you need my _________________? Receptionist: Yes, please... and your signature. Guest: Here you are. Receptionist: Here's your key. __________________ 212. Guest: Thank you. Receptionist: You're welcome. You can dial 0 for the ______________ . Enjoy your stay!

C URSO E N I NGL S C ONC I E NTI ZAC I N TUR STI C A E N LA PAMPA PARA PR OF E SI ONALE S DE L RE A DE TURI SM O Y AF I NE S

Prof. Patricia Wiedenhfer

2) Complete.

double with bath Could you tell me your name - Your confirmation number How much is it per night -Is that correct -Can I help you -Id like to book a room How long will you be staying - Ill just check what we have available -

Receptionist: Good afternoon, Country House Hotel. __________________________? Guest:

Yes. ____________________________________, please.

Receptionist: Certainly. When are you arriving, madam? Guest:

March, 23rd.

Receptionist: _____________________________________________? Guest:

Three nights.

Receptionist: What kind of room would you like, madam? Guest:

Er... A ___________________________. Id like a room with a view of the countryside.

Receptionist: Certainly, madam. Hold the line, please, ____________________________________ . . .

Yes, we have a room with a really splendid view.

Guest:

Fine. ____________________________________?

Receptionist: Its $ 385 with breakfast. Guest:

Thats OK.

Receptionist: ____________________________________, please, madam? Guest:

Mr and Mrs Ryefield, thats R-Y-E-F-I-E-L-D.

Receptionist: Let me make sure I got that: Mr and Guest. Double room with bath, March 23rd,
24th and 25th. _____________________?

Guest:

Yes it is. Thank you.

Receptionist: So, a double room with a view for the 23rd for three nights. Guest:
Correct. Thanks and bye.

Receptionist: Thank you for choosing Country House Hotel. Have a nice day. Goodbye.