Company Information :

Our Core Competencies :Group is primarily involved in providing C & F services We have people who has work experience of more than decade in providing various solutions to multinational companies as well as local companies

Our Values & Mission :

Consistently striving towards excellence. Our aim is to support customer in improving their productivity and quality performance through our PSS - Processes, Services and Systems. With high degree of integrity and involvement with our customer, we believe in becoming integral part of our customer's business. We believe in doing things differently than doing different things and with that to provide value addition in our services to our esteemed customers. Ultimate aim to provide competitive advantage to our customer's business.

Our Strength

People Our people are our strength. We have Group of Professionals who strongly believes that Team work is the motto of success. Dynamic, Flexible and Aggressive team with Go Getter attitude along with high level of Integrity provides good mix of qualities.

Ethics We believe and follow our ethics. We strongly feel that Customer's Trust is our Asset.

Technology IT Savvy team. With the help of various tools, we provide value added service to customer's organization.

Strong Internal Control We have our own internal control system for Process implementation - supported with Work Instructions. Documentation Good Housekeeping of records. Inventory control Cyclical Count. Temperature control - wherever required. Safety measurement Insurance Policy Internal Audit.

Well Balanced Our Team is Sensible, Far Sighted, well judged, Cautious and Careful in our services to our customers. After all that's the definition of our name Prudent.

Management :
M. D. and Founder member, Mr. Viraj Shah has vast work experience of 18 years. Has worked with MNC, like Boston Scientific Corporation - a medical device company for almost a decade. Great exposure in International trade

In his career, Managed the operations for Al India as well as for SAARC countries and won various awards for excellence in customer service and satisfaction. Known as Systems person Has Developed various software & tools to mange inventory in more efficient way. Also developed web enabled browsers for stockist and distributors, electronic approval system for transparent and quick approval process. Well experienced in leading & managing the complete operational activities From Demand planning to Supply chain management and Custom clearance Management of inventory by balancing both the standard of measurement Days of Inventory on Hand (DIOH) and Line Item Fill Rate (LIFR) for customer service. Managing the Warehouse, Distribution & Logistics by International Standard (in line with ISO). Managed C&F and Distribution network all over the country. A well balanced multi facet personality, a professional

Industries Serviced
We offer our services to various industries

Medical Device Disposable Medical Device Pharmaceutical Chemical Color Paints Consumer Durables Electronic items like, T.V., Refrigerator, Washing Machines, Air Conditioner, Other Home appliances, Mobile instruments, office equipments Fax , Printer, Copier, Scanner etc. Fast Moving Consumer Goods (FMCG

Product Profile :
Anaesthesia > LMA | ProSealTM
The LMA ProSeal is the next generation of airway management for the Operating Room. Introduced in October 2000, the LMA ProSeal is designed to: Improve the laryngeal seal without increasing mucosal pressures Separate the respiratory and alimentary tracts Provide higher airway seal pressures for use with positive pressure ventilation (PPV)

Anaesthesia > LMA | ClassicTM:

The LMA Classic has the widest range of sizes (8), from neonates to large adults. The LMA Classic is ideally suited for elective, outpatient surgical procedures. It is most often used in spontaneously breathing patients, but can also be used with assisted and controlled ventilation up to 20 cm H20.

Critical Care > Central Venous Catheters:

Arrow offers the broadest range of central venous access catheters in the industry. Pioneering innovations like ARROWg+ard antimicrobial infection protection, Sharps Safety components, Arrow Raulerson Syringe and Blue FlexTip are just a few of the features that make Arrow the most trusted name in venous access

TRADING: Next function activates when an investor buys or sells in the market. Buying: 1. An investor gets order executed and makes payment to the broker. 2. Investor instructs his Depository Participant to expect credit on settlement day. 3. Before settlement day Broker makes payment to clearinghouse through Clearing Bank. SELLING: 1. An investor gets order executed. 2. Before settlement day broker transfers Capital from his clearing member account is debited. 3. On settlement day Broker receives payment from clearing house which he passes on to the investor.

Executive Summery

Learn the concepts, strategies, processes, tools, and technologies applied to managing the end-toend forward and backward flow of materials, information, and value in the supply chain. Be able to recognize and analyze specific supply chain situations and opportunities and select the appropriate approaches, tools, techniques, and technologies. Be able to define and select the actions necessary to implement solutions. Topics include: Aligning supply chain processes and capabilities with strategic business goals Understanding organizational roles and infrastructures in the supply chain Managing material, information, and financial flows Understanding and managing intra- and inter-organizational relationships Selecting and leveraging technologies to enable effective process management

The Prudent logistics designation is for professionals who are interested in increasing their knowledge and expertise in the field of global supply chain management. This designation is ideal for you and your organization if you are: Interested in more depth of knowledge and understanding in the areas of supplier and customer relations, international trade, the use of information technology to enable the supply chain, and physical logistics A professional who is consulting or facilitating supply chain functions A professional who is interested in increasing knowledge and expertise in the field of global supply chain management. A professional who is consulting or facilitating supply chain functions or working with enterprise resources planning (ERP) systems

An employer wanting to create a common standard of understanding, vocabulary, resources, and frameworks within your company to address your supply chain challenges and opportunities Earning the proven knowledge and organization skills to strategically streamline operations Mastering the tools to effectively manage global supply chain activities that involve suppliers, plans, distributors and customers located around the world Acquiring the skills to create consistency and foster collaboration through best practices, common terminology, and corporate communication Understanding how to use ERP systems and other technologies to improve the entire supply chain process. The APICS CSCP program can help corporations maximize their ERP investments by millions of dollars. Earning a designation that is sought by employers and recruiters

Logistics is the art and science of managing and controlling the flow of goods, energy, information and other resources likeproducts,service s, and people, from the source of production to the marketplace. It is difficult to accomplish any marketingor manufacturing without logistical support. It involves the integration of information,transportation,inventory,warehousing, material handling, and packaging. The operating responsibility of logistics is the geographical .

The line between a companys internal operations and its external environment are becoming increasingly blurred. No area exemplifies this better than the supply chain where pharmaceutical manufacturers have to coordinate their own activities with those of partner organisations, healthcare providers and patients. Without a clear understanding of the context surrounding the process of delivering a drug to market, the chain can become a tangled web. Supply chain managers must have as clear an understanding of the political, economic and social factors that have an effect on their business as of their companys own operations. Even within the EU, local differences persist that must be accounted for; in emerging markets and developing countries, the problems are multiplied. As well as understanding the risks, distribution teams have to balance a commitment to service and regulatory compliance with cost control. Laurent Boer, UCBs vice president of global supply chain, sees his role as being the link between two spheres. In todays economic and

Delivery Mode and Terms

Delivery has been transformed by overnight delivery services that offer speedy delivery for a premium price. Yet faster is not always good business practice. How do you decide when to use UPS or FedEx or Airborne Express Blue Dart express and deccan Express U.S. Priority Mail or regular mail a trucking service or railroad?

air freight or container on a ship

Delivery services offered by UPS, Federal Express, and the U.S. Postal Service are attractive transportation alternatives to trucks, ships, and air freight. They take smaller quantities and offer pricing options based on total monthly mailing volume rather than single item weights. Businesses with small volume orders and those with quick delivery as a value proposition need to choose delivery mode based on speed as well as cost. Businesses can use multiple delivery modes, such as trucking or regular mail modes for initial large orders overnight options for reorders. Mail order catalog and Internet businesses typically offer customers the choice of regular or fast delivery at an added cost. Some send everything by overnight mail. Consumers expect instant gratification from purchases. Overnight mail is one way that catalogs and Internet businesses can meet these expectations. Mass customization strategies send products as they are completed, even as partial orders, to add value with quick response. Special orders, custom orders, and individualized products are usually small in volume and speedy delivery will add more value.

Objective :
1) Maximize the level of customer service by avoiding understocking. 2) Promote efficiency in production and purchasing by minimizing the cost ofproviding an adequate level of customer service. 3)Developing an understanding of the significance of logistics and supply chain management to achieve effective supply and distribution management. 4) Develop a capacity for analysing supply chain problems on a functional, business and company-wise basis. 5) Become acquainted with the realities of operating different types of production/distribution firms.

The complexity of modern supply chains requires decision makers in logistics to work with a set of efficient (Pareto optimal) solutions, mainly to catch different economic aspects for which one optimal solution related to a single objective function is not able to capture entirely. Motivated by this, and by recent changes in global markets and the availability of new transportation services, Multi-objective Management in Freight Logistics provides a detailed study of freight transportation systems, with a specific focus on multi-objective modeling.

6)The objectives of the Project are:

7)To know about Logistics Industries

8)To compare the effectiveness of logistics management at Lintas Freight and Logistics and to benchmark the organization with respect to the industry.

9)To have a thorough understanding of how logistics and freight industries work. 10)To know whether the customers are satisfied with the existing range of service pattern

METHODOLOGY OF THE STUDY

The data used for the study had primary and secondary character to it. The primary data was collected through questionnaire method. The secondary data were composed through the reference of books, websites, and interviews with various executives in different organizations of the sample. The procured data was analyzed by a simple percentage method and the results are supported with graphs and charts
1.3 SCOPE OF THE STUDY:

The scope of the study is confined to Dubai Ports (Al Hamriya Port) and nearby organizations of Lintas Freight & Logistics LLC, which are into the concerned industry. The study is done only on industries dealing with Freight and Logistics in Dubai area. a. Introduction to Logistics Management Logistics management is that part of the supply chain which plans, implements and controls the efficient, effective forward and reverse flow and storage of goods, services and information between the point of origin and the point of consumption in order to meet customers' requirements. A professional working in the field of logistics management is called a logistician. Logistics as a business concept evolved only in the 1950s. This was mainly due to the increasing complexity of supplying one's business with materials and shipping out products in an increasingly globalized supply chain, calling for experts in the field who are called Supply Chain Logisticians. This can be defined as having the right item in the right quantity at the right time at the right place for the right price and it is the science of process having its presence in all sectors of the industry. The goal of logistics work is to manage the fruition of project

b. Origin and Definition of Logistics:

The term "logistics" originates from the ancient Greek "" ("logos""ratio, word, calculation, reason, speech, oration"). Logistics is considered to have originated in the military's need to supply themselves with arms, ammunition and rations as they moved from their base to a forward position. In ancient Greek, Roman and Byzantine empires, there were military officers with the title Logistikas who were responsible for financial and distribution of supplies. The Oxford English dictionary defines logistics as: The branch of military science having to do with procuring, maintaining and transporting material, personnel and facilities.Another dictionary definition is: "The time related positioning of resources." As such, logistics is commonly seen as a branch of engineering which creates "people systems" rather than "machine systems".... c. Prospects of Growth in the Industry In years gone by, the traditional warehousing and logistics facility was located by railroad tracks, a water port, and/or freeways, usually in the least desirable parts of cities or large towns. This stereotype then faded as gigantic, state-of-the-art facilities began to sprout in more rural areas on the outskirts of transportation and population hubs. The World started beginning to see such facilities showing up in even less "traditional" areas. Modern warehouses now are being located in carefully manicured industrial parks that are sprouting as fast as the corn and wheat once did in these open spaces-often in out-of-the-way places. Why the emphasis on such locations for The term "logistics" originates from the ancient Greek "" ("logos""ratio, word, calculation, reason, speech, oration"). Logistics is considered to have originated in the military's need to supply themselves with arms, ammunition and rations as they moved from their base to a forward position. In ancient Greek, Roman and Byzantine empires, there were military officers with the title Logistikas who were responsible for financial and distribution of supplies. The Oxford English dictionary defines logistics as: The branch of military science having to do with procuring, maintaining and transporting material, personnel and facilities.Another dictionary definition is: "The time related positioning of resources." As such, logistics is commonly seen as a branch of engineering which creates "people systems" rather than "machine systems".... c. Prospects of Growth in the Industry In years gone by, the traditional warehousing and logistics facility was located by railroad tracks, a water port, and/or freeways, usually in the least desirable parts of cities or large towns. This

stereotype then faded as gigantic, state-of-the-art facilities began to sprout in more rural areas on the outskirts of transportation and population hubs. The World started beginning to see such facilities showing up in even less "traditional" areas. Modern warehouses now are being located in carefully manicured industrial parks that are sprouting as fast as the corn and wheat once did in these open spaces-often in out-of-the-way places. Why the emphasis on such locations for logistics company Much of it is due to the great flux that the logistics industry has been undergoing in the first three years of the 21st century. Most of these changes are being driven by a growing trend in the manufacturing and retail sectors to form partnerships with companies to which they can outsource non-core logistics competencies-3PL providers In turn, 3PL providers are continually looking to provide innovative supply chain solutions to customers by focusing on value-added capabilities, differentiating themselves from the competition. They focus on key objectives, such as implementing information technologies, instituting effective management processes, integrating services and technologies globally, and delivering

comprehensive solutions that create value for 3PL users and their supply chains. This need to partner with customers and become more integrated into their supply chain processes has created the ancillary need to locate close to these customers. That isn't to say the need for easy access to transportation hubs and different modes of transportation won't continue to be important. But the above shift in business strategy, along with the advances in technology and enhanced communication, has opened the door for logistics facilities to operate effortlessly in a myriad of locations. Profit warnings, share price pressures, mergers, reorganizations, relocations, disposals, painful layoffs and great geopolitical uncertainties can sweep away even the most comprehensive logistics strategies and thats despite outstanding management over many years. These are exceptionally difficult times and it has never been more important to connect logistics and freight planning to executive board thinking than now. Its easy to lose sight of the bigger picture in the rush to cut infrastructure cost and conserve cash. Hopefully organization succeed in protecting

the business, satisfying shareholders and analysts, but what about capacity and flexibility, morale and momentum?

Company profile :
When it comes to supply chain management, the answer is: Leadership, Innovation and Quality Solutions What Lintas Freight and Logistics does:

Freight Movement Cargo/ Freight Management Solutions Full Truckload & Solution Providers Contract Packaging & Other Services Warehouse Operations (Outsourced) and Management Logistics 3pL

3. Lintas Freight & Logistics LLC Overall View:

3.1 Vision and Mission Lintas Freight and Logistics: Best People. Best Processes. Best Value. a. Vision

To become a leading freight, transportation, clearing and logistics company in the Middle East. To be the recognized industry leader, through total commitment to customer service, by maintaining our uncompromising integrity, in the support and development of our People, Communications and Systems in sustained growth and profitability
b. Mission

To set the standard for excellence in global logistics through total commitment to quality in people and customer service, with superior financial results. To solve reliable transportation and logistics services to the needs of the business community. Reliable services means on-time delivery,

undamaged goods, and correct documentation in case of deviations. To perform continuous business improvement in order to meet and exceed customer expectation, To create sustainable business growth in order to enhance the prosperity of employee and benefit shareholders. Decisions can impact the success of the company

3.2 Lintas Freight and Logistics Service

Today, Lintas employ many professionals in their branch offices and in fields (Ports), dedicated to helping freight, transportation, clearing, forwarding and logistics needs. Young, energetic, professional, and passionate: their humble beginnings, satisfying customer needs has been the driving force behind every Lintas Freight & Logistics employee. Lintas provide these services around globally and main focus to UAE and Indian markets Lintas Freight and Logistics, focus on main areas they are: a. Customer service to a higher level. b. Partnering to seeking the right answers. c. Finding solutions that optimize cost and service. d. And always asking, how can we serve you better? e. Analyzing every opportunity, every challenge to provide a custom solution that works best for
customer 3.4 Organization Functions: a. Freight Forwarding

Departments typically arrange cargo movements to an international destination. This department has the expertise that allows them to prepare and process the documentation and perform related activities pertaining to international shipments. A freight forwarder organizes the safe efficient movement of goods on behalf of an exporter, importer or another company or person, sometimes

including dealing with packing and storage. Taking into account the type of goods and the customers delivery requirements, freight forwarder array, the best means of transport, using the services of shipping lines, airlines or road and rail freight (Indian Markets) operators

Functions:

i. Researching and planning the most appropriate route for a shipment. Taking account of the perishable or hazardous nature of the goods, cost transit time and security. ii. Arranging appropriate packing. Taking account of climate, climate, terrain, weight, nature of goods and cost, delivery or warehousing of goods at their final destination. iii.Obtaining, checking and preparing documentation to meet customs, excise and insurance requirements, packing specifications and compliance with overseas countries regulations and fiscal regimes. iv. Offering consolidation services by air, sea, and road.

b. Logistics Field: Bulk Operations

The main function in this department includes identifying the customers and collecting information about the amount of material to be exported, the product, place of exports. The department also undertakes cargo booking, provides information on the rates, the schedules, the arrival, departure time, name of the ship, transshipment details and does the follow up. Functions i.Identifying the customers by the marketing person of this department. ii. Convincing the shipper of the services that company provides to be better than the other shipping service providers. iii.Enquire about the place or commonly referred to as the destination port to which the shipper would like to export the cargo.
iv.Enquire about the type and quantity of the cargo, that he would like to export. v.The type of container and the number of containers that the shipper would like to take. vi.Analyzing the rate the shipper expects from his cargo movement

c. Clearing and Forwarding (C & F)

The main function of C&F department is to undertake the customs formalities on behalf of the exporters or importers. The documentation process and clearing activities are done by this department. Functions
i.Preparation of various kinds of bill of entry and shipping bill. ii.Arrival and clearance of vessels. iii.Determination of value for assessment. iv.Conversion of currency. v.Nature and description of documents to be filed with kinds of bills of entry & shipping

bill.
vi.Procedures for assessment and payment of duties. vii.Examination of merchandize at the customs stations. viii.Prohibitions on imports and exports items. ix.Re-importation and conditions for free re-entry.

x. Check offences under the act xi.Refund procedures, appeals and revision petitions

4. Review of Literature
a. Demand Chain Management

Understanding demand requires a comprehensive knowledge of your customers, You should know what products / services are demanded by your customers; how do they make their purchases, how often they order and what constraints they face on the purchasing process. Very few companies have mastered this concept. Lintas Freight and Logistics was able to know all the above concepts through considerable focus into customer needs and grievances.

d. Vendor Managed Inventory

Vendor managed inventory, coordinated by an integrated logistics system, allows inventory to be optimized together with transportation. Lintas Freight and Logistics try to know the product value as well as storage capacity (mainly warehouse how much to outsource). As a routine job the company collects information on consumption rate, current inventory levels, forecasted demand and status of shipments. Thus the system can optimize the right quantities of replenishments to be sent at the right time to ensure that service levels are maintained while minimizing cost of inventory and transportation.
e)Mode of Transportation

Transportation generally is movement of product, goods, raw materials to different stages in supply chain. Essentially in supply chain logistics plays a major role, the manner in which product is moved from one location to another is through road, rail, truck, air, sea.

Lintas Freight and Logistics essentially uses only 2 modes for their operation they are air and sea. The goods being delivered to end customer is brought to port or to the place through containers or other methods like wagons, or cold enclosures like frozen storage. As in UAE rail transport does not exist, so it has got a relevant drawback for the company, as company has to stick on road for short routes and even routes between states of UAE and which is very much expensive and increases the operational cost. Lintas Freight and Logistics strategically manage the procurement, movement, and storage of materials, parts and finished inventory through the organization and its marketing channels. Essentially from companies angle, there are two categories, initially inbound logistics, i.e., handling goods that are brought into the company, through road transport and storing and making them available. Another main phase is the outbound logistics, taking the cargo or the goods through channels, and is being done with considerable effort to various parts of the world as per the customer requirements.

4.2 Studies on Inventory, Back Order, Lost Sales, Stock Outs, Packaging and Packaging Materials, Documentation from Lintas Freight & Logistics
a. Inventory Inventory is a list for goods and materials, or those goods and materials themselves, held available in stock by a business. Inventory are held in order to manage and hide from the customer the fact that manufacture/supply delay is longer than delivery delay, and also to ease the effect of imperfections in the manufacturing process that lower production efficiencies if production capacity stands idle for lack of materials

b. Back Order A company having to back order an item that is out of stock will incur expenses for special order processing and transportation. The extra order processing traces the back orders movement, in addition to the normal processing for regular replenishments. The customer usually incurs extra transportation charges because a back order is typically a smaller shipment and often incurs higher rates. The seller may need to ship the back ordered item a longer distance. The seller may need to ship the back order by a faster and more expensive means of transportation. We could estimate the back order cost by analyzing the additional order processing and additional transportation expense.

If customers always back ordered out of stock items, the seller could use this analysis to estimate the cost of stockouts. The seller could then compare this cost with the cost of carrying excess inventory . Lost Sales Most companies have competitors who produce substitute products, and when one source does not have an item available, the customer will order from another source. In such cases the stock out has caused a lost sale. The sellers direct loss is the loss of profit on the item that was unavailable when the customer wanted it. Thus, a seller can determine the direct loss by calculating profit on one item and multiplying it by the number the customer ordered. E.g.: If the order was 100 units and the profit is 10$, the loss is 1000$ If the effort is made by a sales man and if the effort is wasted and in that sense it is an opportunity loss. Whether including such a cost is valid would depend upon whether the company uses sales people in its marketing effort. Another aspect is determining the amount of a lost sale may be different and difficult in certain circumstances. Numerous companies customarily take orders by telephone. A customer may initially just enquire about items availability without specifying how much is desired. If an item is out of stock, the customer may never indicate a quantity and the seller will not know the amount of the loss.

d. Stockout Cost incurred to a firm when current inventory is exhausted for one or more items. Lost sales revenue costs are incurred when the firm is unable to meet current orders because of a stockout condition If the effort is made by a sales man and if the effort is wasted and in that sense it is an opportunity loss. Whether including such a cost is valid would depend upon whether the company uses sales people in its marketing effort. Another aspect is determining the amount of a lost sale may be different and difficult in certain circumstances. Numerous companies customarily take orders by telephone. A customer may initially

just enquire about items availability without specifying how much is desired. If an item is out of stock, the customer may never indicate a quantity and the seller will not know the amount of the loss. d. Stockout Cost incurred to a firm when current inventory is exhausted for one or more items. Lost sales revenue costs are incurred when the firm is unable to meet current orders because of a stockout condition. e. Packaging and Packaging Materials Mainly this is a main division in warehouses. Packaging interacts with the logistics system in number of different and important ways. The size of and protection afforded by the package affect the type of materials handling equipment used and the level of product damage incurred. The package has an impact on the stacking height of the product in the warehouse and thereby on the utilization and cost of the warehouse. Packaging is quite important for effective damage protection, not only in the warehouse but also during transportation. Packaging may contribute nothing to a products value but its influence on logistics costs is considerable. Packaging size may affect a companys ability to use pallets or shelving or different types of materials handling equipment. Many companies design packages that are too wide or too high for efficient use of either a warehouse or transportation carrier. So, coordinating packaging with warehousing and with transportation is quite important. We need to note, poor packaging can contribute to higher handling charges and result in lower future sales if the goods arrived damaged.

[CHAPTER 5]
Research Methodology Research Methodology
Two types of packing exist: consumer packaging and industrial packaging. Consumer packaging provides information important in selling the product. i.e. giving the product most visibility when it comes with others on the retail shelf. On the other hand industrial packaging is of primary concern to the logistics. The packaging protects goods that a company will move to store in the warehouse and also permits the company the effective use of transportation vehicle space. Materials generally used in previous years was wood and other harder materials for no breakage, but it added considerable shipping weight to the transport and it further increased transportation cost. Generally new era has come up with efficient packaging materials, organization nowadays use most cost effective packaging with focus on security and minimizing cost. Cushioning materials protect the product from shock, vibration, and surface damage during handling. Cushioning materials include shrink wrap, air bubble cushioning, cellulose wadding, and plastics. Companies often use shrink wrap for consumer packaged goods. Packaging also helped reduce pilferage and product tampering in warehouse and during transport. Air bubble cushioning is made of plastic

sheets that contain air pockets. There are other factors while considering packaging they are environmental protection. They are considered in situations of perishable items like food and drugs. 5.1 Objective of the Study:

To compare the effectiveness of logistics management at Lintas Freight and Logistics and to bench mark the organization with respect to the industry.

To have a thorough understanding of how logistics and freight industries work.

To identify the drivers behind Logistics and Freight.

5.2 Research Problem:

The need for the study was to assess the effectiveness of Logistics Management in the Lintas Freight & Logistics LLC, compared with other organization in the same industry. The organization also needs relevant data as to how it can improve its management policies in order to gain future market share. 5.3 Research Methodology: The type of research is analytical. Data regarding the division of logistics management such as Freight, Warehousing, Crossdocking, Network Design etc. in which Lintas Freight and Logistics are at present in business were collected from other similar firms in the industry. The indicators selected are ease of service, client handling, customer service, website information, employee efficiency in general. Other indicators for the freight and warehouse divisions are lead-time, inventory management, product availability; time elapsed in transit, operating cost and customer satisfaction. The collected data was analyzed and performance of Lintas Freight & Logistics LLC was evaluated. As to my study I believe I have selected the right mix of techniques for the comprehensive approach, which can be suited well for the organization

5.4 Sample Selection:

Convenience sampling is used for study, as I am interested here in getting an inexpensive approximation of the truth. Operations of Lintas Freight & Logistics LLC are mainly concentrated at large scale AL-Hamriya Port, Dubai and having its branch office in Mumbai. The total numbers of logistics organizations in and around this port are 6000 in number, which constitutes the population.

Similar, 100 organizations having major operations in the Freight and Logistics have been selected as sample for the survey. The selection was based on the sampling

[CHAPTER 6]
Data Analysis and Interpretation
Secondary Data: Books of Logistics Management for literature reference, Internet Web Portals, Websites of each firm, Company Brochures. 5.6 Statistical Tools:

Percentage Analysis Bar Diagrams Pie Charts

5.7 Limitations of Study:

A few organizations did not publish the exact values for each question especially in sales turnover and other similar figures.

The study was conducted in the Mumbai area only aiming at the main Dubai Centre and confined to the freight division of the logistics management.

Certain monetary values were not being filled by organizations.

Due to organizations security reasons documents like Bills, Warehouse Bills, etc could

not be gained.

Most of the questionnaire answers were filled over internet email facility; therefore contact was through phone and emails.

6. Data Analysis and Interpretation

The data collected through the questionnaire are analyzed to know about the respondents opinions about various particulars asked in the questionnaire. The data collected from the uestionnaire was entered into spread sheet and the data has been interpreted. The questionnaire comprises of fourteen questions with subparts for each. The topics covered are with decisions of each operational area, employee numbers of each firm, profitable area in operation, catering location, service offering, organizational effectiveness, inventory, location, product availability and customer satisfaction

a)Which are the logistics services organizations offers?

SL NO 1 2 3 4 5

SERVICE
Freight Warehousing Crossdocking Network Design Value adding

PERCENTAG E
100

89 88 66 98

Suggestion :
1) Organisation can further strengthen the employee strength in the documentation department

2) Client handling and service need to be followed in the same way and can be further enhanced

with more support. This can be achieved by proper guiding of employees and other workers in the logistical area