SMS-S1 - 1-PD TPSE Requirements Specification v1.0

TPSE Requirements Specification Product Description
TPSE Requirements Specification
Document Control
Document Information
Information Document ID Document Owner Issue Date Last Saved Date File Name 17 July 2011 63074795.doc
Document History
Version 0.1 Issue Date Changes Initial Document. Copied from PD Product Descriptions Document Oct09 v02.doc with RACIE responsibilities added.
Document Approvals
Role Name Signature Date
1 of 31
Contents
TPSE Requirements Specification......................................................................................................i Product Description.............................................................................................................................i Document Control...............................................................................................................................1 Contents...............................................................................................................................................2 1 Document Purpose............................................................................................................................3 2 Product Description Composition....................................................................................................4 3 Product Description Quality Criteria................................................................................................7 4 Key Performance Indicators.............................................................................................................7 Foundation...................................................................................................................................7 Outcomes.....................................................................................................................................9 Services........................................................................................................................................9
2 of 31
1 Document Purpose
The Purpose of this document is to: Understand the detailed nature, purpose and function of the product Identify the sources of information or supply of the product Describe the required appearance of the product Identify the level of quality required of the product Enable identification of activities to develop and quality control the product Define the people or skills required to develop and check the product
3 of 31
2 Product Description Composition
Product Description Composition

Identifier Title Purpose SMS-S1.1-PD TPSE Requirements Specification This product will define ICT Environment and Infrastructure Configuration Requirements for the TPSE. The TPSE must enable the requirements of the SMS Application States to be met. Phase: Build & Config Composition This product will be comprised of the following: 1. Interim TPSE infrastructure and environment requirements 2. Full TPSE infrastructure and environment requirements The product must: Be based on the Constraints Model from Appendix D of PD (Mobilisation stage) Environment Hosting Strategy Cover all logical environments defined in the Environment Hosting Strategy PD (Mobilisation stage). Specify the requirements to meet the needs of all SMS activities to be performed in the TPSE including: o Capacity, performance and reliability requirements o Interface requirements o Integration requirements o Security requirements o Disaster Recovery and Continuity Management requirements. Consider the approach to virtualisation. Consider the variances between technical environments at different TAFEs.
4 of 31

Derivation The product will be developed by referring to: PD (Mobilisation stage) Environment Hosting Strategy Technical Architecture Documentation for TSM Environment Establishment Plan This product has relationships with the following products in this phase: Dependencies: Peers: Dependents: Format and Presentation Responsibilities Word 97-2003 document based on the standard template specified by the SMS PMO. Responsible Accountable Infrastructure Management Team (PV and TAFE ICT) Consulted Informed Endorsed Signatory The product will: Conform to approved document conventions, standards and formats as specified by the PMO Be consistent with the sources used to derive the product and Address all areas identified in the product description. Quality Method Quality Tolerance Entry Criteria: As per the Project Plan (includes dependencies). Exit Criteria: # KPI 1. 2. TAFE-ICT acceptance of the product Meets TPSE requirements
Quality Criteria
Precision 100% 100%
5 of 31

# 3. 4. 5. 6. KPI Number of unmitigated risks resulting from TAFE-ICT peer reviews Number of issues (defects) resulting from TAFE-ICT peer reviews Number of unauthorised changes made to the product Effort required for re-work after the TAFE-ICT peer review process Precision Zero Zero Zero Less than 5% of original effort Less than 5 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
7.
Number of items identified requiring remediation as a result of the PMO formal document checklist Traceability to functional and non-functional requirements Coverage of functional and non-functional requirements
8. 9.
10 Accuracy to the business requirements . 11 Consistent with standards, methodology and . frameworks specified in the design strategy 12 Integration points (inputs and outputs) . defined 13 Platform or environment dependencies . identified 14 Coverage of IT assets . 15 Consistency with the Business Process . Design (BPD) 16 Consistency with the Data Conversion . Business Requirements Review 17 Consistency with the Non-Functional . Requirements Specification 18 Consistency with the Interface Definition .
6 of 31

Product Duration: 12 days
Exceedance Criteria: 25% or 4 days (whichever is shorter), rounded to the nearest full day. Quality Check skills and/or people required Review of the product will require knowledge of technical infrastructure including operating systems, server and client hardware, databases, virtualisation and networking including TSM product requirements.
3 Product Description Quality Criteria

The purpose is clear, unambiguous, and consistent with other products The product is described to a level of detail sufficient to plan and manage its development The composition of the product describes the contents/elements of the product, rather than being a requirements specification Responsibility for the development of the product is clearly identified Responsibility for the development of the product is consistent with the roles and responsibilities described in the project management team organisation and the Project Quality Plan The quality criteria are consistent with the project quality standards, standard checklists and Acceptance Criteria The quality criteria can be used to determine when the product is fit for purpose The types of quality check required are able to verify whether or not the product meets its stated quality criteria
4 Key Performance Indicators

Foundation
The TAFE ICT SMS project encompasses a broad range of software development and support services. The SMS Strategies propose approaches to planning, solution design, development and implementation activities, and identify a number of deliverables (or products). To support the management of software and service quality, and also to provide measurable quality and suitability criteria to the contract negotiation, a framework of acceptability criteria and key performance indicators was developed. This document utilises the framework for such criteria for a subset of SMS deliverables and delivery processes, as illustrated below.
7 of 31
Project KPIs
Interim TPSE TPSE TAFE
Products
Quality & PD210 Product Acceptance Description Criteria Development
Sof ter KPIs Requires Objectivity
Solution
Performance Measures
Solution Infrastructure Application
Services
Service PD212 Draf t Service Specif ications Level Development Agreements
Service Requests Def ects & Incidents Operational Hours Uptime
Responsive Reliable Functional
Data
Strategies
PD203 Release PD205 Environment Management Strategy Hosting Strategy PD202 Support and Service Strategy
PD208 Test Strategy PD209 Design Management Strategy
PD207 Deployment Strategy
Figure 1 - Source and Categories for KPIs
PD204 Conf iguration Management Strategy
PD206 Data Management Strategy
Product KPIs are defined to assess the acceptability of this deliverable. To structure KPI definition across the project scope, products are classified by type (the kind of deliverable -- Plan, Framework, Support process, Service Specification, Agreement, Requirement, Design, Script, and Report). The KPIs in this document are applicable to SMS Phase 1.1 only (see figure, below). KPIs are directly applicable to, and can be used as a basis for, subsequent SMS program phases.
8 of 31

Phase 1.1
PILOT Scope is: 2x QLS Sites and one PIR 3 remaining non-QLS sites Support Other Sites ... (PIR) TAFE
Phase 1.2
8 Sites
Phase 3.1
Phase 3.2
Support for Upgrade activities
Support for ALL Sites
Phase 2.1
Solution
Phase 2.2
Swinburne Holmesglen
Other Sites
Application Data
TPSE inf rastructure is constant Applicable to TAFEs and Dual Sectors
Box Hill Institute Other Sites ...
Single Configuration State TPSE Infrastructure
Figure 2 - SMS Project Phases
The KPIs herein are used as a mechanism to control service provider quality and behaviour in outsourcing arrangements, driving the desired business outcomes and are defined based upon anticipated priority areas.
Outcomes
Refer to the Quality Tolerance
Services
Design Management
TAFE ICT TAFE SMSTechnologyOne Plus+ TechnologyOne # Service Implementation Services Partner Description Notes
1.
Design services required for SMS Application State(s) Data, Live Pilot TAFE Data and all other TAFEs Data.
9 of 31
2.
Design Management
Interface design and build to cover for interfaces as agreed for the TPSE and then for ALL TAFE institutes (for all phases) C C A+ R Development of the design management plan for each phase of the TPSE and each specific TAFE implementation. Ongoing project management of design and development activities
3.
Design Management Planning
4.
Ongoing Design Management
A+ R
5. 6.
TechnologyOne Student Management Enhancements Gap Business Research Study R+ E R +E A+ R Undertake the gap business research study for each implementation of SMS. This study will ascertain approach to fulfilling additional/modified requirements. Document the nonfunctional requirements applicable for a particular SMS implementation. Scope required changes to the TechnologyOne Student Management product. Relationship with Stream 1 services TBC. Governance structure defined as per PD 800 to consider this split.
7.
Specify non-functional requirements Scope TechnologyOne Student Managememt Product Enhancements
R+ E C+ E
R +E C
A+ R A+ R
8.
9.
Develop TechnologyOne Student Managememt Product Enhancements
A+ R
Develop and deliver enhancements to TechnologyOne Student Management.
Relationship with Stream 1 services TBC. Governance structure defined as per PD 800 to consider this split. Relationship with Stream 1 services TBC. Governance structure defined as per PD 800 to consider this split.
Represent Sector
A+
Representing ongoing
10 of 31
enhancements required
1 1.
TechnologyOne Student Management Application Configuration
Sector view of TechnologyOne Student Managememt enhancements required Responsibilities of TAFE ICT & TAFE depend on SMS being implemented (TPSE v TAFE)
1 2.
Develop Business Process Descriptions
A+ R
Develop Business Process Descriptions including defining the target business processes for the particular SMS implementation.
1 3.
Prototype Application Configuration
A+ R
1 4.
Data Takeup and Configure TechnologyOne Student Managememt
A+ R
Interface design and build to cover for interfaces as agreed for the TPSE and then for ALL TAFE institutes (for all phases) Relationship with Stream 1 services TBC. Governance structure defined as per PD 800 to consider this split. Relationship with Stream 1 services TBC. Governance structure defined as per PD 800 to consider this split. Relationship with Stream 1 services TBC. Governance structure defined as per PD 800 to consider this split.
1 5. 1 6. 1 7. 1 8.
Interface design
A+ R A+ R A+ R A+ R
Interface development
Design of interfaces including test stubs required..(internal and external) Development of interfaces including test stubs required. (internal and external)
Report design Report development
C C
C C
11 of 31
1 9. 2 0.
Systems Integration
Solution Architecture Development
A+ R
2 1. 2 2. 2 3. 2 4. 2 5. 2 6. 2 7. 2 8. 2 9. 3 0. 3 1. 3 2.
Architectural Oversight Configure Custom Software Development Environments and Tools Custom Software Design Custom Software Development Operational Procedure Design
A+ R
Responsibilities of TAFE ICT & TAFE depend on SMS being implemented (TPSE v TAFE) Provision of a solution architecture for all environments across all phases (includes all TAFEs and TPSE). Includes security architecture. Architectural QA of Solution Design and Development Configure custom software development environments and tools. Development of logical and physical design documents. Development of custom software components including unit testing and peer review activities. Accountability with TAFE ICT for TPSE implementations or with TAFE for their own SMS Provision of inputs and reports to the Joint Design Authority
C+ E I
C I
A+ R A+ R C
Governance of design Joint Design Authority Design Specific Quality Assurance Services Requirements Traceability Requirements Traceability Matrix creation and maintenance Audit of Requirements Traceability Matrix Prototype demonstrations I C A+ R C I A+ R R R
A+ R A+ R
Demonstrations of prototypes to end users. Relationship with Stream 1 services TBC. Governance structure defined as per PD 800 to consider this split.
3 3. 3 4.
Source code quality assurance Independent code reviews I I A R +E Third Party Endorsement (not the ISP)
12 of 31
3 5. 3 6.
Code walkthroughs Automated validation of code
A+ R A+ R
I Automated validation of code against coding standards including adherence to mandatory development practices including configuration management and unit test coverage.
3 7. 3 8.
Application configuration quality assurance Audit of application configuration I I A+ R Review by Student Management Expert consultant of application configuration developed.
Environment Hosting Management

TechnologyOne Plus+ TechnologyOne SMS TAFE ICT TAFE # Service PartnerImplementation Services Description Notes
1 .
Environment Hosting Agreement TPSE Specifications R C+E A+R R Provisioning of a document that details the TPSE environment specifications for the purpose of establishing an environment hosting agreement The provisioning of an environment hosting agreement detailing contract terms and conditions
2 .
3 .
Contract Terms and Conditions
A+R
Note: No hosting agreement is required for PROD as it is being hosted at the TAFEs. Selection and Approval of the hosting provider will happen during contract negotiation (assumption 5, Section 2.4 (PD 205) See also Contract Management (2.3)
4 . 5 .
Environment Establishment Plan Vendor Development / Unit Testing / System Testing
A+R
Provisioning of a plan for the establishment of an application development / unit test / system test environment where all application
Hosted at TechnologyOne Headquarters in Queensland.
13 of 31
6 .
7 .
8 .
Interim TPSE Including the following staging environments: Validate Delivered Software Data Conversion Business Process TPSE Including the following staging environments: Validate Delivered Software Data Conversion Business Process System Integration Testing Acceptance Testing Training TAFE Pre Production
A+R
development and testing (Custom code development and configuration) will take place. Provisioning of a plan for the establishment of an Interim TPSE environment where limited testing can be preformed.
Hosted at TechnologyOne Headquarters in Queensland. No performance issues are expected. Timing for the duration of the Interim TPS is subject to SMS project plans.
A+R
Provisioning of a plan for the establishment of an outsourced TPSE environment where all software validation, Data Conversion, Business Process, System testing (integrated Application Code (vanilla & custom), Application Configuration, Data Management, Interfaces, Integration testing and Sociability testing) will take place. Provisioning of a plan for the establishment of a pre production environment where the TAFE release testing can occur prior to deployment to production systems.
Hosted independently SIT will be on demand.,
A+R
9 .
TAFE Production
A+R
Provisioning of a plan for the establishment of the production environment (including BAU environments such as training, disaster recovery, etc)
Hosted at TAFE. Applicable to institutes that do not opt for the TPSE Pre- Production. TAFE are to build the infrastructure according to specifications provided by Prime. Prime to also specify the risks around the specification provided. Hosted at TAFE Training Strategy Product ownership is to be defined.
1 0 . 1 1 .
Preliminary Design Infrastructure Vendor Development / Unit Testing / System Testing
14 of 31
1 2 .
Preliminary Design
A+R
Provisioning of a Preliminary Design that is to be conducted prior to detailed design. During Preliminary Design it is expected that any TAFE sector specific Infrastructure Designs / constraints will be considered. Designs will be in accordance with DIIRD standards. Provisioning of a preliminary design review where the results of peer reviews are assessed and preliminary design documents are reviewed. All feedback from the preliminary design review will be considered for inclusion or update to the existing design in line with baseline configuration and baseline requirements and preliminary design documents will be updated and circulated for acceptance.
1 3 .
Preliminary Design Review (Infrastructure / Environments)
A+R
RACI will be different for each environment depending on where it is hosted
1 4 .
Preliminary Design Review Feedback (Infrastructure / Environments)
A+R
1 5 . 1 6 .
Interim TPSE Preliminary Design C A R Provisioning of a Preliminary Design that is to be conducted prior to detailed design. During Preliminary Design it is expected that any TAFE sector specific Infrastructure Designs / constraints will be considered. Designs will be in accordance with DIIRD standards. Provisioning of a preliminary design review where the results of peer reviews are assessed and preliminary design documents are reviewed.
1 7 .
A+R
15 of 31
1 8 .
1 9 . 2 0 . 2 1 .
Acceptance and signoff TPSE Preliminary Design of TPSE including the following logical environments: Validate Delivered Software Data Conversion Business Process System Integration Testing Acceptance Testing Training Preliminary Design Review (Infrastructure / Environments)
All feedback from the preliminary design review will be considered for inclusion or update to the existing design in line with baseline configuration and baseline requirements and preliminary design documents will be updated and circulated for acceptance. Signoff of the preliminary design
Provisioning of a Preliminary Design that is to be conducted prior to detailed design. During Preliminary Design it is expected that any TAFE sector specific Infrastructure Designs / constraints will be considered. Designs will be in accordance with DIIRD standards.
2 2 .
A+R
2 3 .
2 4
Acceptance and signoff
Provisioning of a preliminary design review where the results of peer reviews are assessed and preliminary design documents are reviewed. All feedback from the preliminary design review will be considered for inclusion or update to the existing design in line with baseline configuration and baseline requirements and preliminary design documents will be updated and circulated for acceptance. Signoff of the preliminary design
16 of 31
2 5 . 2 6 .
TAFE Pre Production Preliminary Design R R A+R C Provisioning of a Preliminary Design that is to be conducted prior to detailed design. During Preliminary Design it is expected that any TAFE sector specific Infrastructure Designs / constraints will be considered. Designs will be in accordance with DIIRD standards. Provisioning of a preliminary design review where the results of peer reviews are assessed and preliminary design documents are reviewed. All feedback from the preliminary design review will be considered for inclusion or update to the existing design in line with baseline configuration and baseline requirements and preliminary design documents will be updated and circulated for acceptance. Signoff of the preliminary design
2 7 .
2 8 .
A+R
2 9 . 3 0 . 3 1 .
Acceptance and signoff TAFE Production Preliminary Design
A+R
Provisioning of a Preliminary Design that is to be conducted prior to detailed design. During Preliminary Design it is expected that any TAFE sector specific Infrastructure Designs / constraints will be considered. Designs will be in accordance with DIIRD standards.
17 of 31
3 2 .
3 3 .
A+R
3 4 . 3 5 . 3 6 . 3 7 .
Acceptance and signoff Detailed Design Infrastructure Test Environments Vendor Development / Unit Testing / System Testing Detailed Design
Provisioning of a preliminary design review where the results of peer reviews are assessed and preliminary design documents are reviewed. All feedback from the preliminary design review will be considered for inclusion or update to the existing design in line with baseline configuration and baseline requirements and preliminary design documents will be updated and circulated for acceptance. Signoff of the preliminary design
A+R
Provisioning of a Detailed Design prior to development of the infrastructure environments. Provisioning of a detailed design review where the results of peer reviews are assessed and detailed design documents are reviewed. All feedback from the detailed design review will be considered for inclusion or update to the existing design in line with baseline configuration and baseline requirements and detailed design documents will be updated and circulated for acceptance. RACI will be different for each environment depending on where it is hosted
3 8 .
Detailed Design Review (Infrastructure Environments)
A+R
3 9 .
Detailed Design Review Feedback (Infrastructure Environments)
A+R
4 0 .
Interim TPSE
18 of 31
4 1 .
4 2 .
Detailed Design of the Interim TPSE, including the following logical environments: Validate Delivered Software Data Conversion Business Process Detailed Design Review (Infrastructure Environments)
Provisioning of a Detailed Design prior to development of the infrastructure environments.
A+R
4 3 .
4 4 . 4 5 . 4 6 .
Acceptance and signoff TPSE Detailed Design of the TPSE, including the following logical environments: Validate Delivered Software Data Conversion Business Process System Integration Testing Acceptance Testing Training Detailed Design Review (Infrastructure Environments)
Provisioning of a detailed design review where the results of peer reviews are assessed and detailed design documents are reviewed. All feedback from the detailed design review will be considered for inclusion or update to the existing design in line with baseline configuration and baseline requirements and detailed design documents will be updated and circulated for acceptance. Signoff of the detailed design
C+E
Provisioning of a Detailed Design prior to development of the infrastructure environments.
Independent third party endorsement of the design across all environments to be arranged by TAFE ICT
4 7 .
A+R
Provisioning of a detailed design review where the results of peer reviews are assessed and detailed
19 of 31
design documents are reviewed. 4 8 . Detailed Design Review Feedback (Infrastructure Environments) C A R All feedback from the detailed design review will be considered for inclusion or update to the existing design in line with baseline configuration and baseline requirements and detailed design documents will be updated and circulated for acceptance. Signoff of the detailed design RACI will be different for each environment depending on where it is hosted
4 9 . 5 0 . 5 1 . 5 2 . 5 3 .
Acceptance and signoff Detailed Design Infrastructure Production Environments TAFE Pre Production
A+R
TAFE Production Environment Detailed Design Review (Infrastructure Environments)
A+R
5 4 .
A+R
5 5 . 5 6 .
Acceptance and signoff Capacity Planning for TPSE
E C
S I
I A+R
Provisioning of a detailed design and specification for the Pre Production Environment. Provisioning of a detailed design for the Production Environment. Provisioning of a detailed design review where the results of peer reviews are assessed and detailed design documents are reviewed. All feedback from the detailed design review will be considered for inclusion or update to the existing design in line with baseline configuration and baseline requirements and detailed design documents will be updated and circulated for acceptance. Signoff of the detailed design Provision of environments and infrastructure usage reports for capacity planning and sizing
RACI to be resolved. Verify comments
RACI to be resolved. Verify comments RACI will be different for each environment depending on where it is hosted
20 of 31
5 7 . 5 8 . 5 9 . 6 0 .
Build Infrastructure Vendor Development Environment/s Interim TPSE Including the following staging environments: Validate Delivered Software Data Conversion Business Process Cut-over of environments A+R Build of the Development Environments for the TAFE SMS Solution Build of the Interim TPSE environments for SMS. Hosted at TechnologyOne Headquarters Hosted at TechnologyOne Headquarters
6 1 . 6 2 .
A+R
6 3 . 6 4 . 6 5 . 6 6 .
TPSE Including the following staging environments: Validate Delivered Software Data Conversion Business Process System Integration Test Acceptance Test Training TAFE Pre Production TAFE Production
Provision of all services related to the cut-over of the solution from the interim TPSE to the TPSE. Build of the TPSE Environments for SMS (as per section 3.5 of the Environment Hosting Strategy-PD 205)
Hosted independently. Independent third party endorsement of the design across all environments to be arranged by TAFE ICT
A+R
A+R
Build of the TAFE Pre Production Environments for the TAFE SMS Solution Build of the TAFE Production Environments for the TAFE SMS Solution
Hosted at TAFE
Hosted at TAFE
Vendor Baseline Hardware A+R C Setup and testing of all hardware in accordance with the design specifications
Baseline Applications to be loaded
21 of 31
6 7 .
Supporting Software / Tools
A+R
Installation and testing of software / tools in accordance with the design specifications. This will include: Operating Systems Security Database Server Software Application Server Software Web Server Software Virtualisation Technologies Monitoring Messaging All satellite applications are to be installed and tested in accordance with the design specifications. This will include: Finance Time Tabling Library Management System ID Management Learning Management
Operating systems, ICT infrastructure and known tools are defined in the Constraints Model section of the Environment Hosting Strategy (PD205). Some tools are currently under review.
6 8 .
Satellite Applications
A+R
"Stubs"will be used for the Library Management System, ID Management and Learning Management Systems. TechnologyOne Financials and Celcat Timetabling full products will be used for the Finance and Time Tabling Interfaces.
6 9 . 7 0 .
TPSE Baseline Hardware for following environments: Validate Delivered Software Data Conversion Business Process System Integration Testing Acceptance Testing Training E A R Setup and testing of all hardware in accordance with the design specifications
Baseline Applications to be loaded Independent third party endorsement of the design across all environments to be arranged by TAFE ICT
22 of 31
7 1 .
Installation and testing of software / tools in accordance with the design specifications. This will include: Operating Systems Security Database Server Software Application Server Software Web Server Software Virtualisation Monitoring Messaging Installation and testing of satellite applications in accordance with the design specifications This will include: Finance Time Tabling Library Management System ID Management Learning Management
Includes the provisioning all suitable upgrades, patches, bug fixes in the environment.
7 2 .
Assumption: 5 common satellite applications will be loaded. As an option we could possibly use "stubs".
7 3 . 7 4 .
TAFE Baseline Capacity Planning for TAFE C R A+R C Provision of environments and infrastructure usage reports for capacity planning and sizing for individual TAFEs (including PILOT) Setup and testing of all hardware in accordance with the design specifications
Baseline Applications to be loaded
7 5 .
Hardware
A+R
23 of 31
7 6 .
A+R
Installation and testing of software / tools in accordance with the design specifications. This will include: Operating Systems Security Database Server Software Application Server Software Web Server Software Virtualisation Monitoring Messaging
7 7 .
A+R
All satellite applications are to be installed and tested in accordance with the design specifications This will include: Finance Time Tabling Library Management System ID Management Learning Management
Assumption: all applicable satellite applications will be loaded. As an option we could possibly use "stubs".
7 8 . 7 9 . 8 0 .
Test TPSE Infrastructure Application Environment Test (Operation & Connectivity) C I A R Establish all Development, Testing and Pre Production Environments and ensure that the environments are fully operational at all times. Establish all Database Development, Testing and Pre Production Environments and ensure that the environments are fully operational at all times.
(PD208 Test Strategy)
8 1 .
Database Environment (Operation & Connectivity)
24 of 31
8 2 .
Backup, Recovery and Restoration Services Infrastructure
8 3 . 8 4 . 8 5 .
Throttling
A+R
Provide Specifications for Backup, Recovery and Restoration Services to the SMS Project Team (e.g., UPS, Tape Drives, DRP, etc). Includes throttling of various components of the SMS to ensure performance
This is for the baseline infrastructure
TAFE Infrastructure Application Environment Test (Operation & Connectivity) C+E A+R C+E Establish all Development, Testing and Pre Production Environments and ensure that the environments are fully operational at all times. Establish all Database Development, Testing and Pre Production Environments and ensure that the environments are fully operational at all times. Provide Specifications for Backup, Recovery and Restoration Services to the SMS Project Team (e.g., UPS, Tape Drives, DRP, etc).
8 6 .
Database Environment (Operation & Connectivity)
C+E
A+R
C+E
8 7 .
Backup, Recovery and Restoration Services Infrastructure
C+E
A+R
C+E
This is for the baseline infrastructure
8 8 . 8 9 .
Other Infrastructure Tests Web Services Environment (Operation & Connectivity)
9 0 . 9 1 . 9 2 .
Desktop Sociability Environment Establishment Desktop Sociability Environment (Operation & Connectivity) EAI/Messaging Environment (Operation & Connectivity)
E E
C C
A A
R R
Establish all Web Services Development, Testing and Pre Production Environments and ensure that the environments are fully operational at all times. Establish a Desktop Sociability Testing Environment. Establish a Desktop Sociability Testing Environment. Establish all EAI/Messaging Development, Testing and Pre Production Environments and ensure that the
C-TAFE to be consulted and involved during infrastructure tests at the TAFE sites.
at TAFEs
25 of 31
environments are fully operational at all times. 9 3 . 9 4 . 9 5 . 9 6 . 9 7 . 9 8 . Environment Availability Plan Interim TPSE C I A R Provisioning for a plan which identifies when the environments will be available. Provisioning for a plan which identifies when the environments will be available. Provisioning for a plan which identifies when the environments will be available.
TPSE
TAFE
A+R
Environment Booking Process Interim TPSE C I A R Provisioning for an environment Booking Process which identifies how to book access to an environment. An availability schedule will be published for the SMS Project team on a weekly basis to ensure visibility of the environment availability. It is anticipated that an electronic booking request will be lodged and a confirmation will be sent to the requestor informing them of the outcome of the request. This notice will occur within 24 hours of the request being raised. Provisioning for an environment Booking Process which identifies how to book access to an environment. An availability schedule will be published for the SMS Project team on a weekly basis to ensure visibility of the environment availability. It is anticipated that an electronic booking
9 9 .
TPSE
26 of 31
request will be lodged and a confirmation will be sent to the requestor informing them of the outcome of the request. This notice will occur within 24 hours of the request being raised.
1 0 0 .
TAFE
A+R
Provisioning for an environment Booking Process which identifies how to book access to an environment. An availability schedule will be published for the SMS Project team on a weekly basis to ensure visibility of the environment availability. It is anticipated that an electronic booking request will be lodged and a confirmation will be sent to the requestor informing them of the outcome of the request. This notice will occur within 24 hours of the request being raised.
1 0 1 . 1 0 2 .
Environment Access Process Interim TPSE C I A R Provision for an environment access and authorisation process which identifies the requirements for secure access (Onsite or remote) to an environment. It is anticipated that environments will be available via remote access (Web Services, Secure VPN, etc)
27 of 31
1 0 3 .
TPSE
1 0 4 .
TAFE Pre Production (New & Legacy)
A+R
1 0 5 .
TAFE Production (New & Legacy)
A+R
Provision for an environment access and authorisation process which identifies the requirements for secure access (Onsite or remote) to an environment. It is anticipated that environments will be available via remote access (Web Services, Secure VPN, etc) Provision for an environment access and authorisation process which identifies the requirements for secure access (Onsite or remote) to an environment. It is anticipated that environments will be available via remote access (Web Services, Secure VPN, etc) Provision for an environment access and authorisation process which identifies the requirements for secure access (Onsite or remote) to an environment. It is anticipated that environments will be available via remote access (Web Services, Secure VPN, etc)
1 0 6 . 1 0 7 .
Environment Management Processes (ITSM/ITIL) Incident Management
Provision of an effective incident management process to restore normal SMS operation (within SLAs) in TPSE as quickly as possible and minimize the adverse impacts of business operations, thus ensuring that the best possible levels of service quality and availability are maintained
28 of 31
1 0 8 . 1 0 9 .
Problem Management
Provision of processes to resolve the rootcause of any incidents related to TPSE. Provision of processes to proactively monitor to detect events, analyse them and determine the appropriate control action related to TPSE.. Event Management is the basis for monitoring and control of the operational SMS. Provision of services to ensure current and future capacity and performance demands of SMS users are delivered in a costeffective manner in TPSE. Provision of Business Continuity Plans of each TPSETAFE by ensuring that relevant IT infrastructure and SMS services can be recovered within required and agreed business timescales. Provision of processes to ensure the agreed level of service is established in TPSE (to be agreed as part of the contract) and provided for each SMS and ensure that the service delivered achieves the targets. In addition, customer satisfaction with the SMS should be monitored and proactively improved. Provision of services in TPSE to ensure SMS security is aligned with business security requirements and ensure that information security is effectively managed in all SMS activities. Information Security Management ensures that confidentiality, integrity
Event Management
1 1 0 .
Capacity and Performance Management
1 1 1 .
IT Service Continuity Management
CI
1 1 2 .
Service Level Management
CI
1 1 3 .
Security Management
CI
29 of 31
1 1 4 .
Knowledge Management
1 1 5 . 1 1 6 . 1 1 7 .
Infrastructure Management
and availability of SMS related assets, information and data is maintained Provision of services to maintain relevant documentation that enables the service provider to provide a high level of Support and continually improve. The purpose of Knowledge Management is to ensure that the right support person has the right knowledge, at the right time to support the SMS. Provision of management processes to effectively manage ICT infrastructure.
Environment Service Level Agreements Interim TPSE R I A R Provision for an Environment Service Level Agreement to ensure that any planned or unplanned outages are managed and that Environments are made available in a timely manner. Provision for an Environment Service Level Agreement to ensure that any planned or unplanned outages are managed and that Environments are made available in a timely manner. Provision for an Environment Service Level Agreement to ensure that any planned or unplanned outages are managed and that Environments are made available in a timely manner. Provision for an Environment Service Level Agreement to ensure that any planned or unplanned
1 1 8 .
TPSE
1 1 9 .
TAFE Pre Production (New & Legacy and interfaces)
A+R
1 2 0 .
TAFE Production (New & Legacy)
A+R
30 of 31
outages are managed and that Environments are made available in a timely manner. 1 2 1 . 1 2 2 . 1 2 3 . Environment Decommissioning Vendor Development / Unit Testing / System Testing Interim TPSE Including the following staging environments: Validate Delivered Software Data Conversion Business Process TPSE Including the following staging environments: Validate Delivered Software Data Conversion Business Process System Integration Test Acceptance Test Training TAFE Legacy A+R Decommissioning of environment Decommissioning of environment
A+R
1 2 4 .
Decommissioning of environment
1 2 5 .
A+R
Decommissioning of environment
31 of 31

SMS-S1 - 1-PD TPSE Requirements Specification v1.0

Hochgeladen von

Dokumentinformationen

Originalbeschreibung:

Originaltitel

Copyright

Verfügbare Formate

Dieses Dokument teilen

Dokument teilen oder einbetten

Freigabeoptionen

Stufen Sie dieses Dokument als nützlich ein?

Sind diese Inhalte unangemessen?

Copyright:

Verfügbare Formate

SMS-S1 - 1-PD TPSE Requirements Specification v1.0

Hochgeladen von

Copyright:

Verfügbare Formate

TPSE Requirements Specification Product Description

TPSE Requirements Specification

TPSE Requirements Specification

TPSE Requirements Specification

TPSE Requirements Specification

2 Product Description Composition

Product Description Composition

TPSE Requirements Specification

Product Description Composition

Precision 100% 100%

TPSE Requirements Specification

Product Description Composition

TPSE Requirements Specification

Product Description Composition

3 Product Description Quality Criteria

4 Key Performance Indicators

TPSE Requirements Specification

Responsive Reliable Functional

PD208 Test Strategy PD209 Design Management Strategy

PD207 Deployment Strategy

Figure 1 - Source and Categories for KPIs

PD204 Conf iguration Management Strategy

PD206 Data Management Strategy

TPSE Requirements Specification

Support for Upgrade activities

Support for ALL Sites

TPSE inf rastructure is constant Applicable to TAFEs and Dual Sectors

Box Hill Institute Other Sites ...

Single Configuration State TPSE Infrastructure

Figure 2 - SMS Project Phases

TPSE Requirements Specification

Design Management Planning

Ongoing Design Management

Specify non-functional requirements Scope TechnologyOne Student Managememt Product Enhancements

Develop TechnologyOne Student Managememt Product Enhancements

Develop and deliver enhancements to TechnologyOne Student Management.

TPSE Requirements Specification

TechnologyOne Student Management Application Configuration

Develop Business Process Descriptions

Prototype Application Configuration

Data Takeup and Configure TechnologyOne Student Managememt

Report design Report development

TPSE Requirements Specification

Solution Architecture Development

TPSE Requirements Specification

Code walkthroughs Automated validation of code

Environment Hosting Management

Contract Terms and Conditions

Environment Establishment Plan Vendor Development / Unit Testing / System Testing

Hosted at TechnologyOne Headquarters in Queensland.

TPSE Requirements Specification

Hosted independently SIT will be on demand.,

Preliminary Design Infrastructure Vendor Development / Unit Testing / System Testing

TPSE Requirements Specification

Preliminary Design Review (Infrastructure / Environments)

RACI will be different for each environment depending on where it is hosted

Preliminary Design Review Feedback (Infrastructure / Environments)

Preliminary Design Review (Infrastructure / Environments)

TPSE Requirements Specification

Preliminary Design Review Feedback (Infrastructure / Environments)

Preliminary Design Review Feedback (Infrastructure / Environments)

Acceptance and signoff