Welcome Home Guide09

2009
A guide to services for tenants
ome Welc ome H
Table of Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Crisis Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Tenant Rights and Obligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7 ABCs of Coupon Clipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Bicycles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Community thrift stores . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10 Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Food see Meals in services section Furniture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Haircuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-11 Things to do see also Community Centres, Toronto Drop-in Network Brochure, and Toronto Public Libraries in services section Attractions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Event and festival listings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Recreation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Living on a limited budget
Where to get services in your community
Aboriginal Services and Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Addiction Services General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Recovery and harm reduction programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Withdrawal management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Bed bugs - see Pest Control Community Centres . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-18 Drop-ins (Toronto Drop-in Network brochure) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19-33 Education General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Apprenticeships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34-35 Community Colleges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Reading, writing, math and computer skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35-38 Toronto District School Board (TDSB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Employment Resource Centres . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39-42
Welcome Home | A guide to services for tenants | 2009
Table of Contents
Financial assistance/income Canada Child Tax Benefit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Canada Pension Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Employment Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Goods and Services Tax (GST) Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Guaranteed Income Supplement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Old Age Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Ontario Child Tax Benefit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Ontario Disability Support Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Ontario Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43-45 Credit counselling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Trusteeship programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Health General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Assistive devices and special diet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46-47 Dental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47-48 Health centres . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48-51 Heat alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51-52 Home care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52-57 Hospitals with emergency rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Housing and Housing Help Centres . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Income Tax Clinics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Internet Access (see Toronto Public Libraries) Legal Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60-63 Meals Allotment and community gardens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64-66 Community kitchens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66-68 Farmers markets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68-69 Food banks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69-70 Free and low cost meals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71-74 Meals on Wheels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Mental Health Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76-77 Pest Control: Bed Bugs (Toronto Public Health Fact Sheet) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78-80 Settlement and Newcomer Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Tenant Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81-84 Toronto Public Libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84-90 Voicemail/email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Volunteering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Introduction
Living on a tight budget is hardask thousands of Torontonians from students and seniors to single parents and newcomers. The secret is to take advantage of all the services available to you at little or no cost. The good news is that we live in a city where community-based and city services are plentiful and exceedingly accessibleif you know where to look. Enter Shelter, Support and Housing Administrations first guide to services for new tenants. We worked with clients and the staff of community agencies and other city divisions to develop the content. The intent is to provide a one-stop source of information that will help you become more comfortable in your home. We really do believe that home is where it starts. The listings represent key areas of interest, such as health care information, legal supports, employment resource centres, and ideas about where to go to connect to others in your own community for these and other services. Weve also added a section on where to get stuff cheap. Services for homeless people are listed in our 2009 Guide to Services for people who are homeless. This guide incorporates material from a variety of community and city sources and we would like to thank all contributors. If you have questions or comments about the guide, contact us at ssha@toronto.ca or 416-397-4328. More comprehensive listings of community and government programs can be found at www.211Toronto. The City of Toronto has an easy-to-use web page that lists city services, www.toronto.ca/torontohelps. We tried hard to ensure the information in this guide is accurate, but please call ahead to verify times of operation and other important details. Please note that all addresses are in Toronto unless otherwise indicated.
Important note
www.toronto.ca/housing
Crisis/Emergency Information
Dial 9-1-1 for all emergencies (police, fire, ambulance)
Crisis Lines
Assaulted Women's Helpline Centre for Addiction and Mental Health Distress Centres of Toronto Gerstein Crisis Centre Kids Help Phone Toronto Rape Crisis Centre
416-863-0511; Toll Free: 1-866-863-0511 416-535-8501 ext. 6885 416-408-HELP (4357) 416-929-5200 Toll Free: 1-800-668-6868 416-597-8808
Quick Reference
Dial 2-1-1 for information on community, social, health and government services or go online at www.211toronto.ca
211 phone service
Access Toronto
416-338-0338; TTY: 416-338-OTTY (0889) Email: accesstoronto@toronto.ca Fax: 416-338-0685 Call Centre is open from 8 a.m.-5 p.m., Monday-Friday except for some holidays Access Toronto is the public information and referral service for the City of Toronto government. Service is available in person at City Hall and the civic centres from 8:30 a.m.-4:30 p.m.
Government of Ontario
General Inquiry: 416-326-1234; Toll Free: 1-800-267-8097 TTY: 416-325-3408; TTY Toll Free: 1-800-268-7095 www.gov.on.ca Information on provincial services, including health services and income assistance.
Landlord and Tenant Board
416-645-8080 24-hour information line www.ltb.gov.on.ca Information on the Residential Tenancies Act and Board processes. To speak with a real person call Monday-Friday, 8:30 a.m.-5:00 p.m. No legal advice is offered.
Telehealth Ontario
1-866-797-0000; TTY: 1-866-797-0007 24 hours a day, 7 days a week. A free, confidential telephone service for general health information or advice from a registered nurse. Callers do not need a health card.
Quick Reference
Tenant Hotline, Federation of Metro Tenants Association
416-921-9494 www.torontotenants.org Trained staff can explain tenants rights and obligations, while providing advice on matters ranging from rent increases to maintenance and eviction. FTMA does not offer legal advice. Counselling services are available in 150 languages through a telephone interpreting service. Online Tenant Survival Manual and Guide to Tenant Rights (in 12 languages). Toll Free: 1-800-622-6232; TTY: 1-800-926-9105 www.servicecanada.gc.ca Information on Government of Canada services.
Service Canada
Toronto Employment and Social Services
Client Services and Information Unit: 416-392-2956; Toll Free: 1-888-465-4478 www.toronto.ca/socialservices Toronto Employment and Social Services delivers the Ontario Works program for youth and adults in financial need. 416-393-4636 www.toronto.ca/ttc Information on bus and subway fares, routes and schedules. Wheeltrans Trip Reservations: 416-393-4222 RideLine Automated Touch Tone Service: 416-397-8000 Priority Line: 416-393-4311 TTY Service: 416-393-4555 Customer Service and Wheel-Trans Registration, weekdays from 8:00 a.m.-4:00 p.m., call 416-393-4111 or email wheeltrans.customerservice@ttc.ca Non-emergency number: 416-808-2222 www.torontopolice.on.ca
Toronto Transit Commission (TTC)
Toronto Police Services
Tenants Rights and Obligations

Information below is adapted from Information for New Tenants on the Landlord and Tenant Board website, www.ltb.gov.on.ca. Landlords must provide this information to new tenants on or before the date the tenancy begins.
The Law
Most residential tenancies are covered by the Residential Tenancies Act (the Act). This law: gives landlords and tenants specific rights and responsibilities, provides rules for increasing the rent and for evicting a tenant, and creates the Landlord and Tenant Board (the Board).

Most residential rental units are covered by The Residential Tenancies Act, with the exception of co-ops. However, many of the acts rules about rent do not apply to non-profit and public housing. If you need answers about the Residential Tenancies Act, contact the Customer Service line for the Landlord and Tenant Board at 416-645-8080 or toll free 1-888-332-3234.
The Role of the Landlord and Tenant Board is to:
inform landlords and tenants about their rights and responsibilities under the Act, and resolve disputes between landlords and tenants through mediation or adjudication, or by providing information.
Tenant Rights and Responsibilities

You have the right to: security of tenancy You can continue to live in your rental unit until you give your landlord proper notice that you intend to move out, you and your landlord agree that you can move, or your landlord gives you a notice to end your tenancy for a reason allowed by the Act. Important: If your landlord gives you a notice to end your tenancy, you do not have to move out.Your landlord must apply to the Board to get an order to evict you and you will have the right to go to a hearing and explain why your tenancy should not end. privacy Your landlord can only enter your rental unit for the reasons allowed by the Act. In most cases, before entering your unit, your landlord must give you 24 hours written notice. There are some exceptions, however, such as in the case of an emergency or if you agree to allow the landlord to enter.
You are responsible for:
paying your rent on time. keeping your unit clean, up to the standard that most people would consider ordinary or normal cleanliness. repairing any damage to the rental property caused by you or your guests whether on purpose or by not being careful enough. change the locking system on a door that gives entry to your rental unit unless you get your landlords permission.
You are not allowed to:
Landlord Rights and Responsibilities

Your landlord has the right to: collect a rent deposit It cannot be more than one months rent, or if rent is paid weekly, one weeks rent. This deposit must be used as the rent payment for the last month or week of your tenancy. It cannot be used for any other reason, such as to pay for damages. A landlord must pay interest on the deposit every year. increase the rent There are special rules that limit how often your landlord can increase the rent and by how much. In most cases, a landlord can increase the rent only once a year by the

guideline that is set by the Minister of Municipal Affairs and Housing. A landlord must give a tenant at least 90 days notice in writing of any rent increase and this notice must be on the proper form. Exceptions: New units, non-profit and public housing units, residences at schools, colleges and universities, and certain other accommodation are not covered by all the rent rules.
Your landlord is responsible for:
keeping the rental property in a good state of repair and obeying health, safety and maintenance standards. providing you with a copy of your written tenancy agreement within 21 days after the day you signed it and gave it to your landlord. If your tenancy agreement is not in writing, your landlord must give you written notice of their legal name and address within 21 days after your tenancy begins.
Your landlord is not allowed to:
shut off or deliberately interfere with the supply of a vital service (heat, electricity, fuel, gas, or hot or cold water), care service or food that your landlord must provide under your tenancy agreement. However, your landlord is allowed to shut-off services temporarily if this is necessary to make repairs. take your personal property if you dont pay your rent and you are still living in your rental unit. lock you out of your rental unit unless your landlord has an eviction order from the Board and the Sheriff comes to your rental unit to enforce it. insist that you pay your rent by post-dated cheque or automatic debit. These ways of paying your rent can be suggested, but you cannot be refused a rental unit or evicted for refusing to give them.
Living on a Limited Budget

ABCs of Coupon Clipping
According to recent U.S. stats, the typical family saves $5.20 to $9.60 a week using couponsthats $2.6 billion a year for packaged goods alone. Coupons are available in-store, in newspapers, in magazines, and in your junk mail. There are a growing number of internet sites where you can sign up for free and have access to printable coupons: shopathome.com; couponsense.com; ppgazette.com; grocerycoupons.net; frugalshopper.ca Some grocery chains have coupons on their websites (e.g., www.freshobsessed.com) Read grocery store flyers for special weekly deals. Combine weekly specials with coupons, if possible. Note the coupon expiry dates. Some manufacturers will send coupons on request. Phone the 1-800 numbers on the labels to enquire. For more information about coupon usage and coupon clipping tips visit: www.couponmonth.com

Bicycles
Community Bicycle Network 416-504-2918 761 Queen Street West www.communitybicyclenetwork.org Buy, rent, volunteer hours in exchange for, or even receive a donation of a bicycle.
Cleaning
Baking soda is a relatively inexpensive cleanser for kitchen, bathroom, floors, walls, countertops, pots and pans. It is also said to be good for laundry and effective in keeping cat odours in check when sprinkled in the litter box before putting in kitty litter. Vinegar is relatively inexpensive and has antibacterial properties in addition to being an effective cleaning agent for just about anything, either full strength or diluted with water. It is a good deodorizer (try putting a cup down smelly drains, letting it stand about 30 minutes, then running cold water). For windows, try five parts water, one part vinegar in a recycled spray bottle. Wipe off with newspapers. Both vinegar and baking soda are cheaper than household cleaners and are far better for the environment. One part dish soap to five parts water in a spray bottle is another all purpose cleaner. For a disinfecting solution, mix one part bleach to 100 parts water. Mix only as much as you need. Discard any unused solution. Wear gloves. Old clothes can be cut-up and re-used as cleaning rags.
Community Thrift Shops

Double Take Clothing Store 416-925-7198 Yonge Street Mission 310 Gerrard Street East www.ysm.on.ca Gently used clothing store that focuses on interview and career apparel. Pegasus Community Project Thrift Store 416-913-2544 970 1/2 Kingston Road Ontario Society for the Prevention of Cruelty to Animals Thrift Shops www.ospca.on.ca Scarborough North York 416-266-7716 416-635-5687 2232 Kingston Road 298 Wilson Avenue

Salvation Army Thrift Stores www.torontosalvationarmy.ca Jane Street Thrift Store 416-247-0505 1675 Jane Street Bloor Street Thrift Store 416-533-9553 1219 Bloor Street Parkdale Thrift Store 416-536-3361 1447 Queen Street West St. Clair West Thrift Store 416-651-2825 665 St. Clair Avenue West Parliament Thrift Store 416-955-0362 252 Parliament Street Kipling Thrift Store 416-746-3500 2291 Kipling Avenue Scarborough Eglinton Avenue East Thrift Store 416-752-2929 1921 Eglinton Avenue East Kingston Road Thrift Store 416-724-5550 4568 Kingston Road Kennedy Road Thrift Store 416-751-8050 1225 Kennedy Road, Unit D1 Goodwill Clothing, Furniture and Toy Shops Goodwill Store Coxwell 416-465-8569 293 Coxwell Avenue Goodwill Store Overlea 416-422-0998 60 Overlea Boulevard Goodwill Store Parliament 416-921-3396 306 Gerrard Street East Goodwill Community Donation Centre Toronto 416-363-3041 231 Richmond Street East Goodwill Store Dufferin 416-782-3913 3302 Dufferin Street Goodwill Store Roncesvalles 416-534-1686 28 Roncesvalles Avenue Goodwill Store St. Clair 416-656-5550 585 St. Clair Avenue West Goodwill Store Weston Road 416-248-6981 2625C Weston Road Value Village Bloor Street 416-539-0585 1319 Bloor Street West Danforth 416-698-0621 2119 Danforth Avenue North York 416-499-6177 2776 Victoria Park Avenue Queen Street 416-778-4818 924 Queen Street East
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Rexdale 416-675-7450 45 Woodbine Downs Boulevard Rogers Road 416-247-7372 605 Rogers Road, Suite C1 Scarborough 416-439-4464 3701 Lawrence Avenue East, #1 South Scarborough 416-752-0060 1525 Victoria Park Avenue Wilson 416-633-2623 1030 Wilson Avenue
Furniture
Furniture Bank 416-934-1229 200 Madison Avenue www.furniturebank.org Call for an appointment. Need agency referral. Habitat for Humanity ReStores New and used housing items and renovation materials at discounted prices. Proceeds go to the charity. ReStore North York 416-783-0686 1120 Caledonia Road ReStore East York 416-755-8023 29 Bermondsey Road ReStore Etobicoke 416-259-9220 7 Queen Elizabeth Boulevard
Computers
Little Geeks 416-367-4660 www.littlegeeks.org Helps families and children up to 18 receive used computers and free internet when in need. Regent Park Family Computer Literacy Program 416-363-7026 417 Gerrard Street East, 2nd Floor www.dixonhall.org Helps adults, families and children learn computer skills, and the ability to earn a computer.
Haircuts
Avola College of Hairstyling and Esthetics 416-967-1800 282 Dundas Street East www.avola.ca $6-12 Haircuts Barbarino's Hairstyling School Inc. 905-856-2777 7007 Islington Avenue, Unit 18 and 19 www.barbarinoshair.yp.ca $7 Haircuts Michael Kluthe Salon 416-925-6306 1428 Yonge Street www.michaelkluthe.com Free haircuts on Wednesdays at 6:00 p.m. Call ahead
Food see Meals in the services section

Marca College of Hair and Esthetics 416-698-2558 2902 Danforth Avenue and 416-531-3131 900 Dufferin Street www.marca-college.com $7 Haircuts Royal Ontario Museum 416-586-8000 100 Queens Park www.rom.on.ca Free Wednesdays from 4:30 p.m.-5:30 p.m. Half price admission Fridays from 4:30 p.m.9:30 p.m.
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Things to do for free in the city

see also Community Centres, Toronto Drop-in Network Brochure, and Toronto Public Libraries in the services section
Event and Festival Listings
www.toronto.ca/special_events Check the City of Toronto website for a listing of festivals and events in the city. Many are free. NOW magazine www.nowtoronto.com Free magazine comes out every Thursday. EYE magazine www.eye.net Free magazine comes out every Thursday.
Attractions
Art Gallery of Ontario 416-979-6648 317 Dundas Street West www.ago.net Free on Wednesdays from 6:00 p.m.-9:00 p.m. Bata Shoe Museum 416-979-7799 327 Bloor Street West www.batashoemuseum.ca Pay what you can on Thursday from 5:00 p.m.-8:00 p.m. Harbourfront Centre 416-973-4000 www.harbourfrontcentre.com Art exhibits, festivals and music. Lots of free events. Riverdale Farm 416-392-6794 201 Winchester Street www.friendsofriverdalefarm.com Free
Recreation
Toronto Parks and Recreation 416-392-1111 www.toronto.ca/parks/parks_gardens.htm Go online for a complete listing of parks, gardens and trails. Toronto Public Swimming Pools 416-338-POOL (7665) Free
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Aboriginal Services and Housing

Aboriginal Services
Aboriginal Legal Services Toronto 416-408-3967 415 Yonge Street, Suite 803 Anishnawbe Health Toronto 416-360-0486 225 Queen Street East Anduhyaun (Native Women's Shelter) 416-920-1492 106 Spadina Road Council Fire Native Cultural Centre 416-360-4350 439 Dundas Street East Miziwe Biik Aboriginal Employment and Training 416-591-2310 167 Gerrard Street East Native Canadian Centre of Toronto 416-964-9087 16 Spadina Road Native Child & Family Services 416-969-8510 30 College Street Native Men's Residence (Na-Me-Res) 416-652-0334 14 Vaughan Road Native Women's Resource Centre 416-963-9963 191 Gerrard Street East Spirit of the People Supporting Aboriginal Ex-Offenders 647-436-4310 360 Bloor Street West, Suite 306 2 Spirited People of the First Nations 416-944-9300 14 College Street, 4th Floor
Aboriginal Housing
Gabriel Dumont Non-Profit Housing Corporation 416-286-5277 4201 Kingston Road, Unit 114A Nekenaan (Second Stage Housing) 416-243-7669 1296 Weston Road Nishnawbe Homes Inc. 416-975-5451 244 Church Street Wigwamen Inc. (Native Housing Main Office) 416-481-4451 25 Imperial Street, Suite 310 Wigwamen Terrace (Seniors Housing) 416-925-9165 14 Spadina Road
Addiction Services
General information and referral
Centre for Addiction and Mental Health 416-535-8501 33 Russell Street and 1001 Queen Street West www.camh.net Specialized treatment and prevention related to alcohol and other drug abuse. Outpatient and day programs. Information and referral. Metro Addiction Assessment Referral Service 416-599-1448 175 College Street www.camh.net Information sessions on addiction treatment options and in-person assessment. Drug and Alcohol Treatment Infoline Toll Free: 1-800-565-8603 www.dart.on.ca Information about treatment services. Confidential. Cocaine Anonymous 416-927-7858; Toll Free: 1-866-622-4636 www.ca-on.org 12-step recovery program. Call or visit website for list of open meetings. Gamblers Anonymous 416-366-7613 www.gamblersanonymous.org 12-step recovery program. Call or visit website for list of open meetings. Narcotics Anonymous 416-236-8956 www.torontona.org 12-step recovery program. Call or visit website for list of meetings. Overeaters Anonymous 416-588-6134; Toll Free: 1-888-221-5061 www.oaontario.org 12-step recovery program. Call or visit website for list of open meetings. The Works 416-392-0520 (collect calls accepted) 277 Victoria Street, Main Floor www.toronto.ca/health/sexualhealth/sh_the_works.htm Office hours: 10:00 a.m.-5:00 p.m. Monday-Friday Van hours: 6:00 p.m.-11:30 p.m. Monday-Saturday Needle exchange program run by Toronto Public Health. Services include distribution of condoms, needles and other materials, methadone maintenance, testing for hepatitis A, B and C, HIV, and syphilis. Client support and referral.
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Recovery and harm reduction programs

Alcoholics Anonymous 416-487-5591; TTY: 416-487-5062 234 Eglinton Avenue East www.aatoronto.org 12-step recovery program. Call or visit website for list of open meetings.
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Addictions
Withdrawal Management
Central Access: 1-866-366-9513 For admission to a detox, or withdrawal management program, call the central access number. Toronto East General Hospital 416-461-2010 Information; Central Access: 1-866-366-9513 985 Danforth Avenue Residential withdrawal management, assessment and referral. Day-tox (outpatient) withdrawal management. Toronto Western Hospital Ossington Withdrawal Management Centre 416-533-7945 Information; Central Access: 1-866-366-9513 16 Ossington Avenue Residential non-medical alcohol and drug withdrawal management for men over 16. Toronto Western Hospital Womens Own Withdrawal Management Centre 416-603-1462 Information; Central Access: 1-866-366-9513 892 Dundas Street West Residential non-medical alcohol and drug withdrawal management for women over 16. St. Josephs Health Centre 416-530-6400 Information; Central Access: 1-866-366-9513 30 The Queensway Residential alcohol and drug withdrawal management, assessment and referral. St. Michaels Hospital Withdrawal Management Services at Maxwell Meighen Centre 416-864-5078 Information; Central Access: 1-866-366-9513 135 Sherbourne Street, 3rd Floor Residential withdrawal management, assessment and referral. Day-tox (outpatient) withdrawal management. Centre for Addiction and Mental Health 416-535-8501 ext. 7296 or 7297 501 Queen Street West, Main Floor Medical and psychosocial withdrawal management services.
Bed Bugs see Pest Control
Community Centres
For a complete list of available activities and resources, including adult, family and 60+ activities, please visit www.toronto.ca/parks/torontofun or visit your local community centre for more information. The City of Toronto has a Welcome Policy that allows you to join recreation programs even if you cant afford the fees.To find out more about applying for a Welcome Policy membership, visit your local community centre for an application, call 416-338-2000 or visit www.toronto.on.ca/parks/welcome_policy.htm.
Community Centres
Etobicoke York District
Community Centre Amesbury CC Annette CRC Bloordale CS Centennial Park Centennial RC West Chalkfarm CC Domenico DiLuca CC Edenbridge Centre Edgehill House Elmbank CC Fairfield Seniors Centre Falstaff CC Gord and Irene RiskCC Hilltop CS Hollycrest CS Horner Avenue Seniors Centre Humber Sheppard CC Humberwood CC Islington CS Islington Seniors Centre James S Bell CS John G Althouse CS John English CS Joseph J Piccininni CRC Keele CC Kingsview Village CS Mt. Dennis Community Hall Norseman CS North Kipling CC Ourland CC Park Lawn CS Pelmo Park CC Smithfield CS St. Marcellus CS Swansea CRC The Elms CS Thistletown CC Thistletown Seniors Centre West Acres Seniors RC Address 1507 Lawrence Ave W 333 Annette St 10 Toledo Rd 256 Centennial Rd 2694 Eglinton Ave W 180 Chalkfarm Dr 25 Stanley Rd 232 Edenbridge Dr 61 Edgehill Rd 10 Rampart Rd 80 Lothian Ave 50 Falstaff Ave 2650 Finch Ave W 35 Trehorne Dr 630 Renforth Dr 320 Horner Ave 3100 Weston Rd 850 Humberwood Blvd 44 Cordova Ave 4968 Dundas St W 90 Thirty-First St 130 Lloyd Manor Rd 95 Mimico Ave Rm 100B 1369 St. Clair Ave W 181 Glenlake Ave 1 York Rd 4 Hollis St 105 Norseman St 2 Rowntree Rd 18 Ourland Ave 71 Ballacaine Dr 171 Pellatt Ave 175 Mount Olive Dr 15 Denfield St 15 Waller Ave 45 Golfdown Dr 925 Albion Rd 925 Albion Rd 65 Hinton Rd Phone Number 416-395-0145 416-392-0736 416-394-8699 416-394-8750 416-395-6040 416-395-7802 416-395-6673 416-392-2451 416-397-4428 416-394-8671 416-394-8687 416-395-7924 416-395-7953 416-394-8701 416-394-8703 416-394-6000 416-395-6127 416-394-5700 416-394-8705 416-231-3431 416-394-8707 416-394-8709 416-394-8711 416-392-0036 416-392-0695 416-394-5540 416-394-2747 416-394-8719 416-394-8679 416-394-8673 416-394-8713 416-394-2747 416-394-8715 416-394-5490 416-392-6796 416-394-8722 416-394-8717 416-394-8869 416-394-8680
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Community Centres
North York District
Community Centre Ancaster Park CC Antibes CC Armour Heights CC Banbury CC Barbara Frum CC Bedford Park CC Broadlands Park CC Cummer Park CC Driftwood CC Earl Bales Park CC Edithvale Park CC Fairbank Memorial CC Flemingdon RC Flemingdon Park CC Glen Long CC Goulding Park CC Grandravine Park CC Irving W. Chapley CC Jenner Jean-Marie CC Lawrence Heights CC Ledbury CC Mitchell Field CC North Toronto Memorial CRC Northwood CC Oakdale CC O'Connor CC Oriole Park CC Pleasantview CC Roding Park CC Seneca Village CC Trace Manes Park CC Viewmount CC Address 41 Ancaster Rd 140 Antibes Dr 2140 Ave Rd 120 Banbury Rd 20 Covington Rd 81 Ranleigh Ave 19 Castlegrove Blvd 6000 Leslie St 4401 Jane St 4169 Bathurst St 7 Edithvale Dr 2213 Dufferin St 29 St. Dennis Dr 150 Grenoble Dr 35 Glen Long Ave 45 Goulding Ave 23 Grandravine Dr 205 Wilmington Ave 48 Thorncliff Rd 5 Replin Rd 160 Ledbury St 89 Church Ave 200 Eglinton Ave W 15 Clubhouse Court 350 Grandravine Dr 1386 Victoria Park Ave 2975 Don Mills Rd W 545 Van Horne Ave 600 Roding St 1700 Finch Ave E 110 Rumsey Rd 169 Viewmount Ave Phone Number 416-395-6057 416-395-0475 416-395-7848 416-395-6101 416-395-6123 416-392-0618 416-395-7966 416-395-7803 416-395-6019 416-395-7944 416-395-7873 416-395-7827 416-394-2473 416-395-7972 416-395-6014 416-395-7961 416-395-7826 416-395-6171 416-395-6016 416-396-2874 416-395-6120 416-395-7962 416-395-0262 416-392-6590 416-395-7876 416-395-0484 416-395-0488 416-395-7957 416-395-7968 416-395-7969 416-395-6006 416-395-7964 416-395-7858 416-396-2853 416-395-6021
Community Centres
Toronto and East York District
Community Centre Adam Beck CC Balmy Beach CC Beaches RC Bob Abate CRC Brown CC Earl Beatty CC East York CC Fairmount Park CC Frankland CC Hillcrest CC Holy Family CC Jimmy Simpson RC John Innes CC Main Square CC Masaryk-Cowan CRC Matty Eckler CC Maurice Cody CC McCormick RC Niagara CC Parkdale CRC Regent Park North RC Regent Park South CC S.H. Armstrong CRC Scadding Court CC Secord CC St. Lawrence CRC Terry Fox CC Trinity CRC Wallace Emerson CC Wellesley CRC Address 79 Lawlor Ave 14 Pine Ave 6 Williamson Rd 485 Montrose Ave 454 Avenue Rd 455 Glebeholme Blvd 10811/2 Pape Ave 1757 Gerrard St East 816 Logan Ave 1339 Bathurst St 139 Close Ave 870 Queen St E 150 Sherbourne St 245 Main St 220 Cowan Ave 953 Gerrard St E 181 Cleveland St 66 Sheridan Ave 700 Wellington St W 75 Lansdowne Ave 415 Gerrard St E 203 Sackville Green 56 Woodfield Rd 707 Dundas St W 91 Barrington Ave 230 The Esplanade 2 Gledhill Ave 155 Crawford St 1260 Dufferin St 495 Sherbourne St Phone Number 416-392-0741 416-392-6972 416-392-0740 416-392-0745 416-392-6826 416-392-0752 416-396-2880 416-392-7060 416-392-0749 416-392-0746 416-392-6695 416-392-0751 416-392-6779 416-392-1070 416-392-6928 416-392-0750 416-392-0747 416-392-0742 416-392-0743 416-392-6696 416-392-0753 416-392-5790 416-392-0734 416-392-0335 416-396-2857 416-392-1347 416-392-0199 416-392-0743 416-392-0039 416-392-0227
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Community Centres
Scarborough District
Community Centre Agincourt RC Berner Trail CC Birchmount CC Birkdale CC Burrows Hall CC Cedarbrook CC Cedar Ridge CC Centennial RC Commander Park Curran Hall CC East York Curling Club Ellsemere CC Goldhawk Park CC Heron Park CC Jack Goodlad Centre L'Amoreaux CRC Malvern CRC McGregor CC Miliken Park CRC Don Montgomery CC Neilson House Oakridge CC Port Union CC Scarborough Village RC Scott Westney House Stan Wadlow Clubhouse Stephen Leacock CC Tall Pines CC Tam Heather CC West Rouge CC West Scarborough CC Address 31 Glen Watford Dr 120 Berner Trail 93 Birchmount Rd 1299 Ellesmere Rd 1081 Progress Ave 91 Eastpark Blvd 225 Confederation Dr 1967 Ellesmere Rd 140 Commander Blvd 277 Orton Park Blvd 901 Cosburn Ave 20 Canadian Rd 295 Alton Towers Circle 292 Manse Rd 929 Kennedy Rd 2000 McNicoll Ave 30 Sewells Rd 2231 Lawrence Ave E 4325 McCowan Rd 2467 Eglinton Ave E 1575 Neilson Rd 63 Pharmacy Ave 5450 Lawrence Ave E 3600 Kingston Rd 180 McLevin Ave 373 Cedarvale Ave 2520 Birchmount Rd 64 Rylander Blvd 730 Military Trail 270 Rouge Hills Dr 313 Pharmacy Ave Phone Number 416-396-4037 416-396-4527 416-396-4311 416-396-4069 416-396-4670 416-396-4028 416-396-4026 416-396-4057 416-396-4024 416-396-5156 416-396-2816 416-396-5536 416-396-7757 416-396-4035 416-396-7566 416-396-4510 416-396-4054 416-396-4023 416-396-7757 416-396-4043 416-396-4526 416-338-1966 416-396-4031 416-396-4048 416-396-4071 416-396-2842 416-396-4040 416-396-4350 416-284-9251 416-396-4147 416-755-9215
Drop-Ins
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Education
General Information
Metro Toronto Movement for Literacy 416-961-4013; Literacy Hotline: 416-961-5557 344 Bloor Street West, Suite 306 www.mtml.ca/lan.htm Major online referral database of classes, programs, schools and tutor associations for adults. Telephone information and referral for adult literacy, upgrading and English as a Second Language (ESL) programs. Ontario Ministry of Education and Training www.edu.gov.on.ca/eng/welcome.html Website contains information on education/training programs and practices. Also has up-to-date information on how to access local programs, and FAQs (Frequently Asked Questions) about everything to do with education and training. ILC Independent Learning Centre 416-484-2704 (English); 416-484-2722 (French) 2180 Yonge Street www.ilc.org Provides a distance education program in English and in French for Ontario residents who want to earn secondary school diploma credits, upgrade basic skills, or study for personal development. Also offers an elementary program for children temporarily living outside Canada. GED Information and Testing Centre 416-484-2737; Toll Free: 1-800-573-7022 2180 Yonge Street (Independent Learning Centre) General Educational Development (GED) testing program allows adults who have not finished high school to show that they have acquired the knowledge and skills associated with, and comparable to, high school completion. Successful GED candidates earn the Ontario High School Equivalency Certificate. Toronto District School Board (for a full listing of services, please see TDSB section) General Line: 416-397-3000 Continuing Education and ESL: 416-338-4000 Language Instruction for Newcomers to Canada (LINC): 416 925-5462 Key to Learn,Virtual School (E-learning): 416-396-8481 www.tdsb.on.ca Continuing Education Night High School Classes General Registration: 416-338-4222 2 Trethewey Drive, 3rd Floor
Apprenticeships
Ministry of Training, Colleges and Universities Ontario, Apprenticeship Program 416-326-5800 625 Church Street, 1st Floor
Education
www.ontario.ca/employmentontario Website has information on scholarships for youth and on the job apprenticeship training. Also has information on pre-apprenticeship programs and how to get started.
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Toronto Community Colleges
Provide training in a wide range of practical and technical skills. Programs are planned in co-operation with industry to provide maximum employment opportunities.
Etobicoke/York Humber College Various Campuses 416-675-5000 www.humber.ca North York Seneca College Various Campuses 416-491-5050 ext. 2800 www.senecac.on.ca Scarborough Centennial College 416-289-5000; Toll Free: 1-800-268-4419 www.centennialcollege.ca Toronto/East York George Brown College Various Campuses 416-415-2000; Toll Free: 1-800-265-2002; TTY: 1-877-515-5559 www.georgebrown.ca
Reading, writing, math and computer skills

Etobicoke/York Belka Enrichment Centre 416-744-3430; Toll Free: 1-888-344-3430 1977 Finch Avenue West, Suite 212 www.cablomissions.org Monday-Saturday 9:00 a.m.-7:00 p.m. Open to all, focus on African and Caribbean Canadian communities.
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Education
Lamp Community Health Centre 416-252-6471; TTY: 416-252-1322 185 Fifth Street www.lampchc.org Monday-Thursday 9:00 a.m.-8:00 p.m., Friday 9:00 a.m.-5:00 p.m. Free one-on-one and small group tutoring in reading, writing and basic math. Participants must be over age 19 and fluent in English. TTC tickets and childcare costs can be covered. The Learning Enrichment Foundation 416-769-0830 116 Industry Street http://lefca.org Provides skills training and job placement services to adults age 16-30. Toronto/East York Alexandra Park Neighbourhood Learning Centre 416-591-7384 Scadding Court Community Centre 707 Dundas Street West, Room 2 www.apnlc.org Offers Literacy and Basic Skills (LBS) programs to adults free of charge. Assistance is available to anyone who needs to improve reading, writing, math, or basic computer skills. Canadian Hearing Society 416-928-2532; TTY: 416-928-2519 271 Spadina Road www.chs.ca/offices/toronto Eligibility: deaf, deafened and hard of hearing adults with limited English or ASL. Educational support for part-time post secondary studies is available in the form of Sign Language Interpreters, Computerized Notetakers and Assistive Listening Devices. Centre for Community Learning & Development/Neighbourhood Information Post 416-968-6989 Parliament Library 269 Gerrard Street East, 2nd Floor http://nipost.org CNIB 416-486-2500 ext. 8286 1929 Bayview Avenue www.cnib.ca Programs available for individuals with impaired vision who are out of school.
Education
Davenport Perth Neighbourhood Centre 416-656-8025 ext. 421 1900 Davenport Road www.dpnc.ca Monday-Thursday 1:00 p.m.-9:00 p.m. Available to individuals age 19 and older with no high school diploma. Literacy program helps to improve reading, writing and math skills. Tutors, group learning and afternoon/evening classes. Dixon Hall, Regent Park Learning Centre 416-363-3920 417 Gerrard Street East www.dixonhall.org Programs include the Literacy Program for basic skills, the Family Computer Literacy Program (19 computer workstations with tutoring and internet access) and Social Enterprise and Employment Development (SEED). East York Learning Experience 416-425-2666 266 Donlands Avenue Monday-Wednesday 9:00 a.m.-9:00 p.m., Thursday 9:00 a.m.-5:00 p.m. Adult skill development and enrichment programs in literacy, basic math and computer skills. Frontier College 416-923-3591 35 Jackes Avenue www.frontiercollege.ca Operates a variety of literacy programs across the city. One-to-one tutoring with adults and ESL for new Canadians. Beat the Street program includes literacy upgrading, a GED preparation course and computer skills training. Parkdale Project Read 416-531-6308 1209 King Street West Monday-Wednesday 10:00 a.m.-9:00 p.m., Thursday 10:00 a.m.-8:00 p.m. www.nald.ca/ppr Drop-in learning times, small group or one-to-one tutoring learning methods are available to adults for reading, writing, basic math and basic computer skills. Specialty learning groups include science and history, womens studies, seniors and community in action. St. Christopher House 416-848-7980 1033 King Street West Monday, Friday 9:00 a.m.-5:00 p.m., Tuesday-Thursday 9:00 a.m.-9:00 p.m. www.stchrishouse.org Programs include one-to-one and small group learning for reading, writing and math skills. GED & ACE Upgrading Program.
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Education Ed Reduced fees music school.

Bang the Drum (internet access and tutoring). ESL for new immigrants and refugees.
Street Haven at the Crossroads 416-392-9230 Adelaide Resource Centre for Women 67 Adelaide Street East, 3rd Floor Monday-Thursday 1:00 p.m.-5:00 p.m. (some program hours vary) www.streethaven.com Provides programs to women 19 years and over. Basic skills in reading, writing, math, computers and job search techniques are taught in small groups or one-on-one.
Toronto District School Board Adult Learning Centres
Scarborough Scarborough Centre for Alternative Studies (adults) 416-396-6921 939 Progress Avenue www.scasonline.com Toronto/East York City Adult Learning Centre (CALC) 416-393-9740 1 Danforth Avenue www.calconline.net
Day programs which allow credit completion of grade 9-12. Credit options include ESL, English, math, science, co-op, hairstyling and pre-apprenticeship classes.
Etobicoke/York Burhamthorpe Adult Learning Centre 416-394-7130 500 The East Mall schools.tdsb.on.ca/burnhamthorpe North York Emery Adult Learning Centre 416-395-3225 3395 Weston Road www.emeryadult.com Yorkdale Adult Learning Centre/SS 416-395-3350 38 Orfus Road www.yorkdale.net
Adult Literacy and Basic Skills (LBS)

Etobicoke/York Burnhamthorpe Collegiate Adult Learning Centre 416-394-3809 500 The East Mall Scarborough Pharmacy Adult Learning Centre 416-396-6904 1641 Pharmacy Avenue Toronto/East York Bickford Centre 416-393-1995 777 Bloor Street West, Room 214B
Employment Resource Centres

For a more comprehensive listing of employment services and programs, visit www.211toronto.ca Employment Resource Centres are also located in each of the Toronto Employment and Social Services offices listed on page 44. Toronto/East York Acces Employment (see also p. 40) 416-921-1800 489 College Street, Suite 100 www.accestrain.com Humber College St. Clair West Employment Resource Centre 416-654-5566 1345 St. Clair Avenue West, 2nd Floor www.erc.humber.ca Neighbourhood Link Support Services Community Employment Resource Centre 416-691-7407 3036 Danforth Avenue www.neighbourhoodlink.org WoodGreen Community Services East York Employment Centre 416-615-1515 1450 O'Connor Drive, Building 1, Unit 4 www.woodgreen.org WoodGreen Community Services East Toronto Employment Resource Centre 416-462-3110 ext. 2316 1080 Queen Street East www.woodgreen.org Fred Victor Centre 416-364-8986 100 Lombard Street, Suite 102 www.fredvictor.org Times Changes Womens Employment Service 416-927-1900 365 Bloor Street East, Suite 1704 www.timeschange.org Centre for Education and Training No phone number available, walk-in 595 Parliament Street, Main Floor www.tcet.com/ercs
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Access to computers, internet, fax, photocopiers and telephones Job boards and resource materials Assistance with resumes and job search
Etobicoke/York Costi, Caledonia Centre 416-789-7925 700 Caledonia Road www.costi.org Learning Enrichment Foundation, Action Centre for Employment 416-769-0830 116 Industry Street www.lefca.org Dixon Community Services 416-243-5154 1735 Kipling Avenue, Lower Level, Suite A www.dixoncommunity.com Community MicroSkills Development Centre 416-247-7181; Toll Free: 1-877-979-3999 1 Vulcan Street www.microskills.ca Humber College Rexdale Employment Resource Centre 416-748-7200 1620 Albion Road, 2nd Floor www.erc.humber.ca JobStart 416-231-2295; TTY: 416-251-2723 2930 Lake Shore Boulevard West www.jobstart-cawl.org
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Centre for Education and Training No phone number available, walk-in 21 St. Clair Avenue East, Suite 600 www.tcet.com/ercs Project Work 416-481-2211 2221 Yonge Street, Suite 100 www.projectwork.ca Toronto Community Employment Services 416-488-0084 2221 Yonge Street, Suite 403 www.tces.on.ca Scarborough Acces Employment Scarborough Branch 416-431-5326 2100 Ellesmere Road, Suite 250 www.accestrain.com Goodwill Toronto Kennedy Employment Resource Centre 416-285-8876 ext. 240 2425 Eglinton Avenue East, Suite 300 www.goodwill.on.ca Centre for Information and Community Services of Ontario 416-292-7505 2330 Midland Avenue www.cicscanada.com Centre for Information and Community Services of Ontario Toronto Integrated Service Centre 416-292-7510 3850 Finch Avenue East www.cicscanada.com Seneca College Employment Resource Centre 416-293-3722 3660 Midland Avenue, 2nd Floor www.senecac.on.ca/cms/community/etbs.jsp YMCA of Greater Toronto Employment and Community Services 416-609-9622 10 Milner Business Court, Suite 600 www.ymcatoronto.org YMCA of Greater Toronto Employment and Community Services 416-335-5490 5635 Finch Avenue East www.ymcatoronto.org YWCA Toronto Employment and Skills Development 416-264-5788 3730 Kingston Road, 2nd Floor www.ywcatoronto.org North York Centre for Education and Training (No phone number, walk-in only) RBS Building, 1090 Don Mills Road, Suite 406 www.tcet.com/ercs JVS Toronto, Sheppard Avenue East 416-756-0202 Atria 1, 2255 Sheppard Avenue East, Suite A120 www.jvstoronto.org Career Foundation Lawrence Square Employment Resource Centre 416-789-5877; TTY: 416-789-9334 Lawrence Square Mall, 700 Lawrence Avenue West, Suite 433 www.careerfoundation.org JVS Toronto,York Gate Boulevard 416-514-0900 Yorkgate Mall, 1 York Gate Boulevard, Lower Level, Suite 136A www.jvstoronto.org Toronto District School Board Chesswood Employment Resource Centre 416-395-9559 3701 Chesswood Drive, Suite 100 www.tdsb.on.ca

Youth
YMCA of Greater Toronto Employment and Community Services, Etobicoke 416-741-8714 Albion Mall, 1530 Albion Road, Suite 83 www.ymca.org Tropicana Community Services Alternative Youth Centre for Employment 416-491-7000 505 Consumers Road, Suite 102 www.ayce.on.ca JVS Toronto Youth Services 416-636-2481 Jane Finch Mall, 1911 Finch Avenue West, Unit 3 www.jvstoronto.org YMCA of Greater Toronto Employment and Community Services, North York 416-635-9622 4580 Dufferin Street, 2nd Floor www.ymcatoronto.org Operation Springboard Aris Kaplanis Centre for Youth 416-615-0788 2568 Lawrence Avenue East www.operationspringboard.on.ca Youth Job Action Centre 416-286-1660 1371 Neilson Road, Suite 113 www.youthjobactioncentre.org Yonge Street Mission Evergreen Centre for Youth 416-977-7259 ext. 245 381 Yonge Street, Basement www.ysm.on.ca St. Stephens Community House Employment Resource Centre 416-531-4631 1415 Bathurst Street, Main Floor www.ststephenshouse.com Youth Employment Services 416-535-8448 1610 Bloor Street West, Main Floor www.yes.on.ca
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Aboriginal
Metis Nation of Ontario 416-977-9881 75 Sherbourne Street, Suite 222 www.metisnation.org Miziwe Biik Aboriginal Employment and Training 416-591-2310; Toll Free: 1-877-980-6961 167 Gerrard Street East www.miziwebiik.com
Newcomers
Ethiopian Association in the Greater Toronto Area 416-694-1522 2064 Danforth Avenue www.ethiocomm.org Skills for Change Employment Resource Centre 416-572-0790 1139 College Street www.skillsforchange.org
Disabled
Canadian Hearing Society 271 Spadina Road 416-928-2533; TTY: 416-928-2519 www.chs.ca/offices/toronto Canadian Paraplegic Association Ontario 416-422-5644 ext. 245; Toll Free: 1-877-422-1112 Lyndhurst Centre, 520 Sutherland Drive www.cpaont.org Toronto District School Board Scarborough Centre for Employment Accessibility
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416-396-8100; TTY: 416-396-8095 3478 Lawrence Avenue East, Unit C006 www.accessibleerc.com 416-789-7957 ext. 297 1200 Markham Road, Suite 500 www.toronto.cmha.ca Centre for Addiction and Mental Health Employment Support and Development 416-535-8501 ext. 4876 250 College Street, Suite G201 www.camh.net Toronto East Counselling and Support Service Work Initiative Program 416-462-0461 2 Pape Avenue www.tecss.com
Mental health employment services

Canadian Mental Health Association Toronto Branch, Employment Services Lawrence Square Mall, 700 Lawrence Avenue W., Suite 480 416-789-7957 ext. 297 www.toronto.cmha.ca Canadian Mental Health Association Markham Road Site, Employment Services
Financial Assistance
Canada Child Tax Benefit Toll Free: 1-800-387-1193 www.cra-arc.gc.ca A tax-free monthly payment made to eligible fami lies to help them with the cost of raising children under age 18. Canada Pension Plan (CPP) Frequently Asked Questions: Toll-Free: 1-800-277-9914; TTY: 1-800-255-4786 www.servicecanada.gc.ca Retirement Pension Disability Benefits Death Benefit Children's Benefits Survivor's Pension Employment Insurance (EI) Frequently Asked Questions: Toll-Free: 1-800-2067218; TTY: 1-800-529-3742 www.servicecanada.gc.ca Regular Benefits Maternity and Parental Benefits Sickness Benefits Compassionate Care Benefits Fishing Benefits Workers and/or Residents Outside Canada Family Supplement
GST Credit Toll Free: 1-800-959-1953 www.cra-arc.gc.ca A tax-free quarterly payment that helps individuals and families with low and modest incomes offset all or part of the GST or HST they pay. Guaranteed Income Supplement (GIS) Toll Free: 1-800-277-9914; TTY: 1-800-926-9105 www.servicecanada.gc.ca Provides additional money, on top of the Old Age Security pension, to low-income seniors living in Canada.
Old Age Security (OAS) Frequently Asked Questions: Toll-Free: 1-800-277-9914; TTY: 1-800-255-4786 www.servicecanada.gc.ca Old Age Security Pension Allowance Program Allowance for the Survivor Guaranteed Income Supplement Old Age Security Identification Card Ontario Child Benefit Toll Free: 1-866-821-7770; TTY: 1-800-387-5559 www.gov.on.ca/children Eligibility is based on the number of children under age 18 in your family and your family net income. The Ontario Disability Support Program (ODSP) Toll Free: 1-800-808-2268 www.mcss.gov.on.ca ODSP is designed to meet the needs of people with disabilities who are in financial need, or who want and are able to work and need support. ODSP Offices: North York General Inquiry: 416-325-5900; TTY: 416-325-5846 1870 Wilson Avenue Scarborough General Inquiry: 416-325-0123; TTY: 416-326-7290 770 Birchmount Road, Unit #30 Toronto/East York General Inquiry: 416-314-6514; TTY: 416-314-6521 47 Sheppard Avenue East, 6th Floor Downtown General Inquiry: 416-314-5700; TTY: 416-314-3393 385 Yonge Street, 2nd Floor Ontario Works (OW) Toronto Employment and Social Services Client Services and Information Unit: 416-392-2956 www.toronto.ca/socialservices Toronto Employment and Social Services delivers the OW program for youth and adults in financial need. Applications can be made in person, by phone or online.You will need to attend an in-person followup interview. Use the online eligibility estimator to find out if you qualify for OW or ODSP
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Toronto Employment and Social Services Offices
Office
Scarborough West Social Services Scarborough North Social Services
Address
1225 Kennedy Rd, Unit 1, Scarborough M1P 2L4 General Inquiries: 416-392-2800 Intake: 416-392-2725
M1K M1L M1M M1N M1P M1R M1B M1C M1E M1G M1H M1J M1S M1T M1V M1W M1X
Service Area by Postal Code
5639 Finch Ave E, Scarborough M1B 5L1 General Inquiries: 416-397-1000 Intake: 416-397-1010 20 Lesmill Rd, North York M3B 2T5 General Inquiries: 416-392-2850 Intake: 416-392-2811 1860 Wilson Ave, North York M9M 3A7 General Inquiries: 416-392-6500 Intake: 416-397-0185
North York East Social Services
North York West Social Services North York Central Social Services East York Social Services
M3L M3N M9L M9M M9N
M2H M2J M2K M2L M2M M2N M2P M2R M3A M3B M4N M5M
East Toronto Social Services Central Toronto Social Services Downtown Toronto Social Services High Park / Parkdale Social Services Metro Hall Social Services
1900 Dundas St W, Toronto M6R 3B6 General Inquiries: 416-397-7800 Intake: 416-397-7900
111 Wellesley St E, Toronto M4Y 3A7 General Inquiries: 416-392-5300 Intake: 416-392-5100
150 Eglinton Ave E, Suite 900, Toronto M4P 3E2 General Inquiries: 416-397-1800 Intake: 416-397-5100
1631 Queen St E, Toronto M4L 1G4 General Inquiries: 416-392-3200 Intake: 416-392-3213
1450 OConnor Dr, Bldg 1 Unit 33 North York M4B 2T8 General Inquiries: 416-392-3400 Intake: 416-392-3421
1117 Finch Ave W, North York M3J 2P7 General Inquiries: 416-397-9450 Intake: 416-397-9451
M3H M3J M3K M3M M6A M6L M3C M4A M4B M4C M4G M4H M4J M4K M4E M4L M4M M4P M4R M4S M4T M4V M5N M5P M5R M6B M6C M6E
M4W M4X M4Y M5A M6J M6K M6R
214 Wellington St W, Toronto M5V 3C6 General Inquiries: 416-392-2600 Intake: 416-392-2635 220 Attwell Dr, Unit 4, Etobicoke M9W 6T9 General Inquiries: 416-392-6400 Intake: 416-392-6405
M5B M5C M5E M5G M5H M5J M5K M5L M5S M5T M5V M5W M5X M6G M9R M9V M9W
Etobicoke North Social Services York/Humber Social Services Etobicoke South Social Services
779 The Queensway, Etobicoke M8Z 1N4 General Inquiries: 416-392-6550 Intake: 416-397-0330
605 Rogers Rd, Toronto M6M 1B9 General Inquiries: 416-392-6200 Intake: 416-392-6242
M6H M6M M6N M6P M6S M8V M8W M8X M8Y M8Z M9A M9B M9C M9P
Service in other languages To get information on Ontario Works in a language other than English, please refer to the numbers listed below for service in various languages. Staff will provide general information about the Social Services Division and details on where to apply. Written requests for information can also be sent to: Toronto Employment and Social Services Client Services and Information Unit 55 John Street, 12th floor Metro Hall Station 1123 Toronto Ontario M5V 3C6 Language Lines English 416-392-8623 Chinese 416-397-7383 Farsi/Persian 416-392-2987 French 416-397-7385 Polish 416-392-4225 Portuguese 416-397-7381 Russian 416-397-0123 Somali 416-397-7384 Spanish 416-397-7382 Vietnamese 416-397-1787 TTY 416-392-2594 or 416-392-2823 www.stchrishouse.org Information, referral and advocacy regarding financial issues such as social assistance Income tax clinics Financial literacy workshops Help accessing banking services
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Trustee Programs
Ontario Ministry of the Attorney General Office of the Public Guardian and Trustee 416-314-2800; Toll Free: 1-800-366-0335; TTY: 416314-2687 Atrium on Bay, 55 Bay Street, Suite 800 www.attorneygeneral.jus.gov.on.ca/english/family/pgt Manages the financial affairs of persons who are mentally incapable and without someone to act on their behalf. Evangel Hall 416-504-3563 552 Adelaide Street West www.evangelhall.ca Voluntary trusteeships for local residents who want this service. Neighbourhood Information Post Housing Trusteeship Program 416-924-2543 Parliament Public Library 269 Gerrard Street East, 2nd Floor www.nipost.org Helps individuals maintain rental accommodation on pre-authorized basis. Budget counselling. St. Stephens Community Centre 416-964-8747 260 Augusta Avenue www.ststephenshouse.com Voluntary trusteeship program. Waiting list for program.
Credit Counselling
Credit Canada, Head Office 416-228-3328; Toll Free: 1-800-267-2272 45 Sheppard Avenue East, Suite 810 www.creditcanada.com Money management counselling by appointment. Mediation between debtor and creditor. First counselling session free, ongoing counselling on a sliding scale. See website for additional locations. St. Christopher House, Financial Advocacy and Problem Solving 416-848-7980 1033 King Street West
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Health
For emergencies please dial 9-1-1 North York 4400 Dufferin Street, Unit A4-A5 Monday-Thursday 8:30 a.m.-7:00 p.m., Friday 8:30 a.m.-5:00 p.m. Scarborough 2063 Lawrence Avenue East Monday-Thursday 8:00 a.m.-7:00 p.m., Friday 8:00 a.m.-6:30 p.m. (from 5:00 p.m. to closing by appointment only) Toll Free: 1-888-376-5197 for an appointment Toronto 47 Sheppard Avenue East, 4th Floor Monday,Tuesday,Thursday, Friday 8:30 a.m.-5:00 p.m. Wednesday 8:30 a.m.-6:30 p.m. 777 Bay Street, Suite M212 Monday-Friday 8:30 a.m.-5:00 p.m. Toronto Public Health Toronto Health Connection Information Line 416-338-7600; TTY: 416-392-0658 http://www.toronto.ca/health/thc_index.htm Information and access to all Toronto Public Health programs and services. Free, confidential information and advice from a public health professional.
General Information
Healthy Ontario www.healthyontario.com General health information. Includes listings of doctors, medical providers and a database with information on prescription and over-the-counter drugs. MedVisit Doctors Housecall Service 416-631-3000 www.medvisit.ca Doctors make house calls for non-emergency situations. All charges covered by Ontario Health Insurance. The College of Physicians and Surgeons of Ontario 416-967-2626; Toll Free: 1-800-268-7096 ext. 626 www.cpso.on.ca Find a doctor search tool has a list of doctors accepting new patients. Telehealth Ontario Toll Free: 1-866-797-0000; TTY: 1-866-797-0007 A free, confidential telephone service for general health information or advice from a Registered Nurse. Callers do not need a health card. 24 hours a day, 7 days a week. Ontario Ministry of Health INFOline: 1-800-664-8988; TTY: 1-800-387-5559 OHIP Offices: For new or replacement cards Etobicoke Sun Life Financial Centre 3300 Bloor Street West Monday,Tuesday,Wednesday, Friday 8:30 a.m.-5:00 p.m., Thursday 8:30 a.m.-7:00 p.m.
Assistive Devices and Special Diet

Ontario Ministry of Health and Long-Term Care Assistive Devices Program 416-327-8804 or 416-327-4282; TTY: 1-800-268-6021 www.health.gov.on.ca/english/public/pub/pub_menu s/pub_adp.html Ontario residents with long-term physical disabilities and valid health cards can apply for help in paying for medical equipment and devices. Program covers eye glasses, hearing aids, diabetes supplies, prosthetic devices and mobility devices.
Health
Toronto Employment and Social Services Special Services Items 416-392-8623 General Inquiry www.toronto.ca/socialservices OW clients with special needs should contact their caseworker. Items covered include prescription drugs, diabetes supplies, dentures, wheelchairs, scooters, prosthesis, and respiratory supplies. Toronto Employment and Social Services Special Needs Items for Persons Not in Receipt of Social Assistance (Hardship Fund) 416-392-8623 General Inquiry www.toronto.ca/socialservices Toronto Social Services administers the Hardship Fund, which is meant to help residents purchase medical supplies they otherwise could not afford. Items covered include eye glasses, prescription drugs, dentures and dental services. Toronto Employment and Social Services Special Diet 416-392-8623 General Inquiry www.toronto.ca/socialservices If you are receiving Ontario Works and have a medical condition that requires a special diet, you may be eligible for added benefits. Condition must be confirmed by an approved health professional such as a doctor, nurse or dietician. Toronto/East York Faculty of Dentistry, University of Toronto 416-979-4927 (adults) 101 Elm Street Open September-June. George Brown College, Casa Loma Campus 416-415-4547 175 Kendal Avenue Low cost cleanings, small fillings and dentures. Queen West Community Health Centre 416-703-8481 168 Bathurst Street All Toronto residents, reduced prices. Regent Park Community Health Centre 416-364-2261 ext. 7019 465 Dundas Street East All Toronto residents. Shout, Dental Treatment Clinic 416-927-8553 467 Jarvis Street Free services for youth aged 16-25. St. Josephs Health Centre, Ambulatory Care Centre Clinics 416-530-6043 30 The Queensway Access: Tranquility Gardens Entrance. Lower cost, must call to make appointment. Yonge St. Mission, Evergreen Centre 416-977-7259 381 Yonge Street Free dental services for street youth under age 25. Scarborough Scarborough Hospital, Urban Dental Clinic 416-438-3872
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Dental
The following sites offer free or lost cost dental treatment. For more information call the number listed or see the Toronto Public Health website at www.toronto.ca/health/dental/index.htm. Institutions offering low cost dental treatment:
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Health
3000 Lawrence Avenue East, Building A, 2nd Floor For youth and low-income adults. 416-392-6680 277 Victoria Street, 2nd Floor 416-392-1410 340 College Street, Suite 370 416-392-0988 2340 Dundas Street West 416-392-1777 95 Lavinia Avenue
Toronto Public Health clinics
Free dental care for eligible children, high school students and seniors
Etobicoke 416-338-1790 8 Taber Road 416-338-8399 399 The West Mall 416-252-6471 185 Fifth Street North York 416-338-8399 5100 Yonge Street, Ground Floor 416-338-2025 12 Flemington Road 416-338-1224 1651 Keele Street Scarborough 416-338-7442 160 Borough Drive Toronto/East York 416-392-0907 2398 Yonge Street at Montgomery Avenue 416-392-6683 791 Queen Street East 416-392-0934 235 Danforth Avenue
Community Health Centres & Medical Centres

Etobicoke/York Albion Thistledown Medical Centre 416-740-7272 900 Albion Road Etobicoke Medical Clinic 416-621-2220 400 The East Mall The Four Villages Community Health Centre 416-604-3361 1700 Bloor Street West Kingsway Walk-In Clinic 416-207-9818 2939 Bloor Street West Lakeshore Area Multi-Service Project (LAMP) 416-252-6471 185 Fifth Street www.lampchc.org Westway Medical Centre 416-621-2220 1723 Kipling Avenue, Unit 4 By appointment.
Health
York Community Services 416-653-5400 1651 Keele Street www.ycservices.com North York Avenue Medical Clinic 416-482-2111 190 Wilson Avenue Don Mills Family Care Centre 416-383-1251 Loblaws Super Store, 825 Don Mills Road After hours available North York Family Physicians After Hours Clinic 416-491-6338 Bayview Village Shopping Centre, Loblaws Complex 2877 Bayview Avenue, Main Floor Monday-Friday 5:00 p.m.-9:00 p.m., Saturday-Sunday, holidays 9:00 a.m.-7:00 p.m. Scarborough Boniface Park Medical Centre 416-264-3443 700 Markham Road, Unit 8 Lawrence Victoria Park Medical Centre 416-701-1650 1719 Lawrence Avenue East One Stop Medical Centre 416-431-0736 3585 Lawrence Avenue East, Suite 1A Toronto/East York Anishnawbe Health Toronto 416-360-0486 225 Queen Street East www.aht.ca Provides Traditional Healing within a multidisciplinary health care model to improve the health and well being of Aboriginal people. Danforth Main Street Clinic 416-699-3619 2494 Danforth Avenue Davenport-Perth Neighbourhood Centre 416-656-8025 1900 Davenport Road www.dpnc.ca East End Community Health Centre 416-778-5858 1619 Queen Street East Danforth South/Greenwood Avenue and Victoria Park Avenue Fairlawn Medical Centre 416-322-9933 3322 Yonge Street Flemingdon Health Centre 416-429-4991 10 Gateway Boulevard www.fhc-chc.com Lawrence Heights Community Health Centre 416-787-1661 12 Flemington Road Parkdale Community Health Centre 416-537-2455 1229 Queen Street West www.parkdalehealth.ca General medical services, mental health and addiction programs. No Ontario Health Insurance required for general services.
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Health
Sherbourne Health Centre 416-324-4180 333 Sherbourne Street www.sherbourne.on.ca Tuesdays 12:30 p.m.-2:30 p.m., Fridays 9:00 a.m.-11:00 a.m. Unscheduled care clinics for the homeless and underhoused No appointment required. St. Lawrence Community Health Centre 416-864-6000 140 The Esplanade, Unit 3, 1st Floor www.stmichaelshospital.com If you have trouble in English, you can obtain medical interpretation services through the Centre Francophone. Locations: 416-922-2672 22 College Street Monday, Tuesday and Friday 8:30 a.m.-4:30 p.m. Wednesday-Thursday 8:30 a.m.-5:00 p.m. 416-203-1220 20 Lower Spadina Road Monday-Friday 8:30 a.m.-4:30 p.m. 416-492-2672 5 Fairview Mall Drive, Suite 280 Monday, Wednesday and Thursday 8:30 a.m.-4:30 p.m. Tuesday 10:00 a.m.-7:30 p.m. Friday 8:30 a.m.-3:00 p.m. Street Health 416-921-8668 338 Dundas Street East www.streethealth.ca Nurses at clinics assess health complaints and make referrals to doctors, dentists and social services. If needed, nurses can provide some over the counter medications, as well as supplies such as socks, vitamins, hygiene supplies, and clothes. Nurses will accompany clients to medical appointments when necessary. Clinics: The Good Neighbours Club (drop-in for men over 50) 170 Jarvis Street Monday 10:00 a.m.-11:30 a.m. The All Saints Church 315 Dundas Street East Tuesday noon-2:00 p.m.
Specialty Health Service Providers

Access Alliance Multicultural Community Health Centre 416-324-8677 340 College Street, Suite 500 www.accessalliance.ca A community health team of social workers, recreationists, dieticians, community workers and peer outreach workers, strives to be accessible to immigrants and refugees. The Anne Johnston Health Station 416-486-8666; TTY: 416-486-6759 2398 Yonge Street www.ajhs.ca A wide range of programs and services promote the health and well-being of seniors, youth, and people with physical disabilities requiring an accessible, barrierfree environment. Centre Francophone de Toronto www.centrefranco.org French-speaking physicians, nurse practitioners and registered nurses provide primary health care and counselling.
Health
Toronto Friendship Centre 323 Dundas Street East Thursday 11:00 a.m.-1:00 p.m. High heat and high humidity can be very dangerous to the health of people and pets. The following safety tips are courtesy Public Health.Visit their website www.toronto.ca/health for more information including a list of air conditioned public places. Summer Safety Tips to Beat the Heat People at risk during these weather conditions include: The elderly People with chronic illnesses (such as diabetes, heart and respiratory conditions) or people unable to move or change position by themselves Infants and preschool children People who exercise vigorously or are involved in strenuous outdoor work for prolonged periods People taking certain medications, for example, for mental health conditions Homeless or marginally housed persons. How to avoid heat-related illness: Drink lots of water and natural fruit juices even if you dont feel very thirsty. Avoid alcoholic beverages, coffee and cola. Avoid going out in the blazing sun or heat when possible. If you must go outside, stay in the shade as much as possible and plan to go out early in the morning or evening when it is cooler and smog levels may not be as high as in the afternoon. Go to air conditioned or cool places such as shopping malls, libraries, community centres or a friends place. If you dont have air conditioning, keep shades or drapes drawn and blinds closed on the sunny side of your home, but keep windows slightly open. Wear loose fitting, light clothing. Wear a hat. Keep lights off or turned down low. Take a cool bath or shower periodically or cool down with cool, wet towels.
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Heat Alerts
Sexual Health Clinics

Aids and Sexual Health Information 416-392-2437; Toll Free: 1-800-668-2437 Call to speak to a counsellor or locate a nearby sexual health clinic. Anonymous. Hassle Free Clinic Counselling and medical services for birth control and sexually transmitted diseases. Men: 416-922-0603 Women: 416-922-0566 66 Gerrard Street East, 2nd Floor www.hasslefreeclinic.org Men: Monday,Wednesday 4:00 p.m.-8:00 p.m., Tuesday,Thursday 10:00 p.m.-3:00 p.m., Friday 4:00 p.m.-7:00 p.m., Saturday 10:00 a.m.-2:00 p.m. Women: Monday,Wednesday, Friday 10:00 a.m.-3:00 p.m., Tuesday, Thursday 4:00 p.m.-8:00 p.m. Service is confidential. No Ontario Health Insurance required. Free condoms. Needle exchange. Planned Parenthood of Toronto 416-961-0113 36B Prince Arthur Avenue www.ppt.on.ca A Community Health Centre offering a full range of primary health care services. Offers STI testing, counselling and sexual education services. For adults in their productive years and youth age 13-29.
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Health
Avoid heavy meals and using your oven. Avoid intense or moderately intense physical activity. Never leave a child in a parked car or asleep in direct sunlight. Fans alone may not provide enough cooling when the temperature is high. Consult your doctor or pharmacist regarding the side effects of your medications. Get help from a friend, relative or doctor if you have these symptoms of heat illness: Rapid breathing or difficulty breathing Weakness, dizziness or fainting More tiredness than usual Headache Confusion Nausea Friends and relatives can help someone with heat illness by doing the following: Call for help Remove extra clothing from the person Cool the person with lukewarm water by sponging or bathing Move the person to a cooler location Give the person sips of cool water not ice cold water Even a few hours in a cooler environment during extremely hot weather lowers the core body temperature and helps save lives. If you feel ill, faint, have difficulty breathing or feel disoriented visit your doctor or nearest hospital right away.
In an emergency call 9-1-1 For more information about the health effects of extreme heat call Canadian Red Cross Heat Information Line: 416-480-2615 For more information on summer safety call Toronto Health Connection: 416-338-7600
Home Care Services

Ontario Home Care Association 905-543-9474 19 Melrose Avenue South Hamilton, Ontario L8M 2Y4 www.homecareontario.ca/public/index.cfm The associations website enables you to search for a local home care provider. Provides information on how to select a provider and a description of various home care services.
Health
Ontario Community Support Association (OCSA) 416-256-3010; Toll Free: 1-800-267-6272 www.ocsa.on.ca OCSA members are community-based, notfor-profit organizations that help people live at home. Website has a service finder tool. Limited transportation Congregate dining Services also provided in German, Spanish, Portuguese, Hindi, Punjabi, Urdu Native Canadian Centre of Toronto Aboriginal Circle of Life Services 416-964-9087 16 Spadina Road www.ncct.on.ca Housekeeping, personal support Home visits, maintenance Shopping assistance, meal preparation Transportation, escort Seniors congregate dining PACE Independent Living 416-789-7806 970 Lawrence Avenue West, Suite 210 Personal care Housekeeping Shopping, meal preparation Escorting Bellwoods Centres for Community Living Inc. 416-696-9663 789 Don Mills Road, Suite 701 Personal support services Personal grooming, bathing, dressing Light meal preparation Ontario March of Dimes Central Region 416-425-3463 10 Overlea Boulevard www.dimes.on.ca Attendant services Housekeeping Escorting Services for people with Acquired Brain Injury Saint Elizabeth Health Care Metro 416-498-8600 2 Lansing Square, Suite 600 (management office) www.saintelizabeth.com In-home nursing Respite care
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Non-profit Home Care services in Toronto

Serving All of Toronto Baycrest Community Day Centre for Geriatric Care 416-785-2500 ext. 2223 3560 Bathurst Street www.baycrest.org Adult day program Home care Telephone support program for seniors Counselling and referral Services also provided in Yiddish, Russian, Hebrew Carefirst Seniors and Community Services Association 416-502-2323 3601 Victoria Park Avenue, Suite 501 www.carefirstseniors.com Home help, homemaking, respite care Adult day program (Scarborough and Richmond Hill) Seniors self-help groups Caregiver support Friendly visiting, grocery shopping Social and recreational programs Services also provided in Cantonese, Mandarin St. Clair West Services for Seniors 416-787-2114 2562 Eglinton Avenue West, 2nd Floor, Suite 202 Adult day program Meals on Wheels Home help, respite care
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Health
Palliative care, dementia care Personal support services (bathing, grooming, feeding, etc.) Home support (meal preparation, housekeeping, errands, etc.) Etobicoke/York Canadian Gold Cross Association 416-233-4454 19 King Georges Road www.goldcrosscares.org Caregiver relief Friendly visiting Security checks Medical escort, medication reminders Humber Community Seniors' Services Inc. 416-249-7946 1167 Weston Road www.humberseniors.org Meals on Wheels Home help, home maintenance Transportation Security check Area served:York Services also provided in Dutch, French, Italian, Portuguese, Russian, Spanish Islington Centre Etobicoke Senior Citizens 416-231-3431 4968 Dundas Street West Social and recreational programs Legal, income tax and foot clinics Congregate dining for frail elderly York West Senior Citizens Centre 416-245-4395 1901 Weston Road www.yorkwestseniors.ca Social and recreational programs Villa Colombo Services for Seniors 416-780-0407 3010 Dufferin Street, 1st Floor www.villacharities.com Adult day program Meals on Wheels Congregate dining Services also provided in Italian Scarborough Family Service Toronto 416-755-5565 747 Warden Avenue www.familyservicetoronto.org Counselling and support groups for older people and caregivers Information and referral Elder Abuse Consultation Team Services also provided in Mandarin, Spanish Providence Healthcare 416-285-3666 3276 St. Clair Avenue East www.providence.on.ca Alzheimer day program Caregiver information and education Toronto/East York Call-A-Service Inc. Harmony Hall Centre for Seniors 416-752-0101 2 Gower Street Drop-in service for seniors 55+ Social and recreational programs Dining club North York Meals on Wheels and More 416-225-6041 80 Sheppard Avenue West Meals on Wheels, hot or frozen meals Information and referral
Health
Information and referral Income tax clinics Area Served: East York catchment area. Services also provided in Tamil, Cantonese, Mandarin, Spanish SPRINT (Senior Peoples Resources in North Toronto) 416-481-6411 140 Merton Street, 2nd Floor www.sprint-homecare.ca Adult day program Homemaking and respite care Transportation Meals on Wheels, community dining Friendly visiting, security check Agency also serves North Toronto Services also provided in languages other than English Les Centres D'Accueil Heritage 416-365-3350 33 Hahn Place, Suite 104 www.caheritage.org Homemaking Adult day program Transportation Security checks Congregate dining Subsidized housing for seniors Services also provided in French Dixon Hall 416-863-0499 58 Sumach Street www.dixonhall.org Social and recreational programs Transportation Home help, shopping Friendly visiting, telephone security checks Area served: Gerrard Street-Lake Shore Boulevard; Church Street-River Street Services also provided in Cantonese, Mandarin WoodGreen Community Services 416-645-6000 815 Danforth Avenue, 1st Floor www.woodgreen.org Adult day program, Alzheimer day program Homemaking, home help Transportation Meals on Wheels Security checks Caregiver support Area served: Don River-Coxwell Avenue; Lake Ontario-the boundary of East York Services also provided in Cantonese, Mandarin, Filipino,Vietnamese East York Meals on Wheels 416-424-3322 2 Thorncliffe Park Drive, Unit 52 www.leaside.info/mealsonwheels.html Meals on Wheels Congregate dining Transportation Telephone security checks Friendly visiting, information and referral Area served: East York Neighbourhood Link Support Services 416-691-7407 3036 Danforth Avenue www.neighbourhoodlink.org Alzheimer day program Homemaking, home help Transportation and escort Shopping service Security checks Caregiver relief Area served: East York Services also provided in Cantonese, Mandarin, Farsi, French, Greek, Gujurati, Italian, Kachi, Pashto, Urdu West Toronto Support Services for Senior Citizens and the Disabled 416-653-3535 80 Ward Street
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www.wtss.org Home help, homemaking Friendly visiting Meals on Wheels Congregate dining Transportation Caregiver support and relief Area served: St Clair Avenue West-Bloor Street West; Bathurst Street-Humber River * also Bloor Street West-Lake Shore Boulevard West; Roncesvalles Avenue-Humber River (boundaries may vary for some programs) Services also provided in Italian, Spanish, Polish, Italian, Ukrainian VHA Home Health Care,Toronto 416-489-2500; Toll Free: 1-800-314-6622 477 Mt. Pleasant Road, Suite 500 www.vha.ca In home nursing, palliative care Homemaking Caregiver relief Extreme Cleaning Service 416-482-4603 (one-time home cleaning for individuals living with mental health disorders and at imminent risk of losing their housing due to being unable to keep their home environment up to public health standards) The Good Neighbours' Club 416-366-5377 170 Jarvis Street www.goodneighboursclub.com Adult day service for homeless/under-housed men over age 50 Hospital and home visiting Congregate dining Area served: downtown Toronto Community Care East York 416-422-2026 840 Coxwell Avenue, Suite 303 www.ccey.org Homemaking, home help Caregiver relief Friendly visiting and accompaniment Foot care Congregate dining at Community Care Seniors Centre (1108 Greenwood Avenue) SAINTS (Student Assistance In North Toronto for Seniors) 416-481-6284 100 Ranleigh Avenue www.saintstoronto.ca High school students assist with gardening, grocery shopping, cleaning and odd jobs As of April 1, 2008 fee is $9 per hour Area served: North Toronto Bloor StreetHighway 401; Bathurst Street-Bayview Avenue Mid-Toronto Community Services Inc. 416-962-9449 192 Carlton Street, 2nd Floor www.midtoronto.com Adult day centre (188 Carlton Street) Meals on Wheels Transportation Security checks Area served: Toronto East Yorkminster Park Meals on Wheels 416-482-0549 1585 Yonge Street www.ypmealsonwheels.com Meals on Wheels Areas served: North Toronto (South of Lawrence Avenue) Senior Adult Services In the Annex 416-923-8909 341 Bloor Street West, 2nd Floor Adult day program Friendly visiting and security checks Congregate dining Social and recreational programs Information and referral Services also provided in Spanish Parkdale Golden Age Foundation 416-536-5534 or 416-536-6077 27 Roncesvalles Avenue, Suite 401
Health
www.pgaf.ca Home help, homemaking Respite care Friendly visiting Security checks Congregate dining Area served: primarily Toronto West Services also provided in French, Spanish, Tagalog, Portuguese, Hungarian, Italian True Davidson Meals on Wheels (East York) 416-752-9667 2723 St. Clair Avenue East www.tdmow.ca Meals on Wheels St. Christopher House 416-532-4828 248 Ossington Avenue www.stchrishouse.org Adult day program, Alzheimer and frail elderly program Homemaking, personal support Caregiver support, respite care Meals on Wheels Van shopping, transportation Information and referral Area served: Bloor Street West-Lake Ontario; University Avenue-Lansdowne Avenue Services also provided in Portuguese, Cantonese, Mandarin,Vietnamese Second Mile Club of Toronto 416-597-0841 340 College Street, Suite 350 www.allstream.net/~smctor Adult day program (192 Carlton Street) Caregiver relief Friendly visiting Telephone security check Information and referral Congregate dining Services also provided in Cantonese, Mandarin St. Stephen's Community House, Senior Activities Centre 416-929-3281 340 College Street, Suite 360 www.ststephenshouse.com Adult day program Information and referral Support groups Services also provided in Cantonese, Mandarin, Portuguese Toronto Intergenerational Partnerships 416-531-8447 c/o Danforth Collegiate 800 Greenwood Avenue, Room A36 www.tigp.org Friendly visiting Home maintenance and repair St. Matthew's Bracondale House 416-656-2669 707 St. Clair Avenue West www.smbh.ca Congregate dining for seniors Information and referral Copernicus Lodge 416-536-7122 66 Roncesvalles Avenue www.copernicuslodge.com Adult day program Central Neighbourhood House 416-925-4363 349 Ontario Street www.cnh.on.ca Homemaking, personal care, meal preparation Palliative care Caregiver relief Friendly visiting Security checks
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Hospitals with Emergency Rooms
Etobicoke William Osler Health Centre, Etobicoke General Hospital 416-747-3528 ext. 1 101 Humber College Boulevard (Highway 27-Finch Avenue West) www.williamoslerhc.on.ca North York Humber River Regional Hospital, Finch Avenue Site 416-747-3833 2111 Finch Avenue West (at Highway 400) www.hrrh.on.ca North York General Hospital 416-756-6000 4001 Leslie Street (at Sheppard Avenue East) www.nygh.on.ca Sunnybrook Health Sciences Centre 416-480-4207 ext. 0 2075 Bayview Avenue (at Lawrence Avenue East) www.sunnybrook.ca Scarborough Scarborough Hospital, General Campus 416-431-8181 ext. 0 3050 Lawrence Avenue East (at McCowan Road) www.tsh.to Scarborough Hospital, Grace Campus 416-495-2550 ext. 0 3030 Birchmount Road (at Finch Avenue East) www.tsh.to St. Josephs Health Centre 416-530-6003 30 The Queensway (at Roncesvalles Avenue) www.stjoe.on.ca St. Michaels Hospital 416-864-5094 30 Bond Street (at Church Street-Queen Street East) www.stmichaelshospital.com Toronto East General Hospital 416-469-6435 825 Coxwell Avenue (at Mortimer Avenue) www.tegh.on.ca Toronto General Hospital 416-340-4800 200 Elizabeth Street (University Avenue-Gerrard Street West) www.uhn.ca Toronto Western Hospital 416-603-5190 399 Bathurst Street (at Dundas Street West) www.uhn.ca Toronto/East York Hospital for Sick Children 416-813-1500 555 University Avenue (at Gerrard Street West) www.sickkids.ca For children and youth up to age 17. Mount Sinai Hospital 416-586-5054 600 University Avenue (at College Street) www.mtsinai.on.ca
Housing
Housing Connections 416-981-6111 176 Elm St, Main Floor www.housingconnections.ca Monday,Wednesday,Thursday and Friday 8:30 a.m.-4:30 p.m. Tuesday 8:30 a.m.-6:00 p.m. Housing Connections manages the centralized waiting list for rent-geared-to-income (RGI) units. People who need rent-geared-to-income housing must apply through Housing Connections and keep their information up-to-date. Help filling out an application. To fill out or update an application, visit Housing Connections online or go to their office. Housing Help Centres Housing Help Workers have information about available housing and can help fill out applications. They can also help talk to landlords or give advice on housing issues, income support programs and eviction prevention. Etobicoke/York Albion-North Etobicoke 416-741-1553 1530 Albion Road, Suite 205 Monday-Friday 9:30 a.m.-5:00 p.m. West Toronto Housing Help Services West Toronto Community Legal Services 416-531-0841 672 Dupont Street, Suite 315 (Note: Mobile Unit) Monday-Friday 9:00 a.m.-5:00 p.m. South Etobicoke 416-252-6471 185 Fifth Street Monday-Friday 9:30 a.m.-5:00 p.m. York Community Services 416-653-5400 1651 Keele Street Monday, Tuesday, Thursday, Friday please call for an appointment 9:00 a.m.-12:00 p.m./2:00 p.m.-4:30 p.m. Wednesday closed North York COSTI - North York Housing Help Centre 416-244-0480 North York Sheridan Mall 1700 Wilson Avenue, Suite 114 www.costi.org Wednesday, Friday 10:00 a.m.-12:30 p.m. Women only: Monday 1:00 p.m.-6:00 p.m., Tuesday 1:00 p.m.-4:00 p.m. Scarborough Flemingdon Neighbourhood Services 416-424-2900 10 Gateway Boulevard, Suite 104 www.fnservices.org Monday-Friday 9:00 a.m.-5:00 p.m. Scarborough Housing Help Centre 416-285-8070 2500 Lawrence Avenue East, Unit 205 www.shhc.ca Monday-Thursday 8:30 a.m.-4:30 p.m. Friday 8:30 a.m.-2:00 p.m. Toronto/East York East York Housing Help Centre (East York East Toronto Family Resources Organization) 416-698-9306 71 Gough Avenue www.eastyorkhousinghelp.ca Monday-Friday 9:00 a.m.-4:00 p.m. By appointment. WoodGreen Community Centre 416-469-5211 835 Queen Street East www.woodgreen.org Monday 9:00 a.m.-1:00 p.m. drop-in Tuesday-Wednesday please call for an appointment Thursday 1:00 p.m.-4:30 p.m. drop-in, Friday closed Housing Help Services are also available in most shelters.
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Income Tax Clinics

Institute of Chartered Accountants of Ontario 416-962-1841; Clinic hotline: 416-962-1841 ext. 462; Toll Free: 1-800-387-0735 www.icao.on.ca Volunteer chartered accountants prepare income tax returns free of charge from midFebruary to end of March. Website and recorded message give clinic locations at co-sponsoring agencies. Persons without dependents: income per household must be less than $15,000. Persons with dependents: income per house hold must be less than $22,500.
Internet Access see Toronto Public Libraries
Legal Services
Legal Aid Ontario 416-979-1446; Toll Free: 1-800-668-8258 www.legalaid.on.ca People with low incomes can apply for Legal Aid at one of the local offices listed below. Legal assistance is also available at community legal clinics. Area Offices: Toronto Legal Aid Office 416-598-0200; TTY: 416-598-8867 Fax: 416-598-0558 20 Dundas Street West, Suite 201 Toronto M5G 2H1 Services are available in French at this location. Etobicoke Legal Aid Office 416-237-1216; TTY: 416-598-8867 Fax: 416-237-0301 5415 Dundas Street West, Suite 101 Etobicoke M9B 1B5 Services are available in French at this location. North York Legal Aid Office 416-730-1588; TTY: 416-598-8867 Fax: 416-730-1625 45 Sheppard Avenue East, Suite 106 Toronto M2N 5W9 Services are available in French at this location. Scarborough Legal Aid Office 416-750-7172; TTY: 416-598-8867 Fax: 416-750-7184 1921 Eglinton Avenue East, Unit 1A Toronto M1L 2L6 Services are available in French at this location.
Community Legal Clinics:

CFT French Legal Aid Services Centre francophone de Toronto 416-922-2672 Fax: 416-928-0850 22 College Street, Suite 305 Toronto M5G 1K3 Services are available in French at this location. Satellite - Fairview Mall Clinic Community Legal Clinic of York Region 905-508-5018; Toll Free: 1-888-365-5226 Fax: 905-508-7539 21 Dunlop Street, Suite 200 Richmond Hill L4C 2M6 www.clcyr.on.ca Satellite Sutton West Satellite Markham Satellite Newmarket Downsview Community Legal Services 416-635-8388 Fax: 416-635-6471
Legal Services
893 Sheppard Avenue West Toronto M3H 2T4 East Toronto Community Legal Services 416-461-8102 Fax: 416-461-7497 1320 Gerrard Street East Toronto M4L 3X1 Flemingdon Community Legal Services 416-441-1764; Intake: 416-441-0969; TTY: 416-441-9156 Fax: 416-441-0269 49 The Donway West, Suite 205 Don Mills M3C 3M9 www.flemingdonlegal.com Satellite East York, Massey Square Jane Finch Community Legal Services 416-398-0677 Fax: 416-398-7172 1315 Finch Avenue West, Suite 409 Downsview M3J 2G6 www.janefinchcommunitylegalservices.ca Kensington-Bellwoods Community Legal Services 416-924-4244 Fax: 416-924-5904 489 College Street, Suite 205 Toronto M6G 1A5 www.kbcls.org Mississauga Community Legal Services 905-896-2052 Fax: 905-273-4255 130 Dundas Street East, Suite 504 Mississauga L5A 3V8 www.peellegalclinics.ca Neighbourhood Legal Services 416-861-0677 Fax: 416-861-1777 333 Queen Street East Toronto M5A 1S9 Parkdale Community Legal Services Inc. 416-531-2411 Fax: 416-531-0885 1266 Queen Street West Toronto M6K 1L3 www.parkdalelegal.org Satellite St. Christopher House 416-504-4275 Rexdale Community Legal Clinic 416-741-5201 Fax: 416-741-6540 The Woodbine Centre 500 Rexdale Boulevard Toronto M9W 6K5 www.rexdalecommunitylegalclinic.ca Scarborough Community Legal Services 416-438-7182 Fax: 416-438-9869 695 Markham Road, Suite 9 Scarborough M1H 2A5 http://scarboroughcommunitylegal.ca South Etobicoke Community Legal Service 416-252-7218 Fax: 416-252-1474 5353 Dundas Street West, Suite 210 Toronto M9B 6H8 www.southetobicokelegal.ca West Scarborough Community Legal Services 416-285-4460 Fax: 416-285-1070 2425 Eglinton Avenue East, Suite 201 Scarborough M1K 5G8 www.westscarboroughlegal.ca West Toronto Community Legal Services 416-531-7376 Fax: 416-531-0032 672 Dupont Street, Suite 315 Toronto M6G 1Z6 Willowdale Community Legal Services 416-492-2437
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Legal Services
Fax: 416-492-6281 245 Fairview Mall Drive, Suite 106 Willowdale M2J 4T1 York Community Services 416-653-5400 Fax: 416-653-8049 1651 Keele Street Toronto M6M 3W2 Toronto M5H 2G4 www.aclc.net Canadian Environmental Law Association 416-960-2284 Fax: 416-960-9392 130 Spadina Avenue, Suite 301 Toronto M5V 2L4 www.cela.ca Centre for Spanish-Speaking Peoples 416-533-8545 Fax: 416-533-5731 2141 Jane Street, 2nd Floor Toronto M3M 1A2 www.cssp-cghh.org Satellite 40 Wellesley Street East, Suite 401, 416925-2800 Community Legal Education Ontario 416-408-4420 Fax: 416-408-4424 119 Spadina Avenue, Suite 600 Toronto M5V 2L1 www.cleo.on.ca HIV and AIDS Legal Clinic (Ontario) 416-340-7790; Toll Free: 1-888-705-8889 Fax: 416-340-7248 65 Wellesley Street East, Suite 400 Toronto M4Y 1G7 www.halco.org Income Security Advocacy Centre 416-597-5820; Toll Free: 1-866-245-4072 Fax: 416-597-5821 425 Adelaide Street West, 5th Floor Toronto M5V 3C1 www.incomesecurity.org Industrial Accident Victims Group of Ontario 416-924-6477; Toll Free: 1-877-230-6311 Fax: 416-924-2472 489 College Street, Suite 203 Toronto M6G 1A5 www.iavgo.org
Community Legal Clinics Specialty:

ARCH Disability Law Centre 416-482-8255; TTY: 416-482-1254 Fax: 416-482-2981 425 Bloor Street East, Suite 110 Toronto M4W 3R5 www.archdisabilitylaw.ca Aboriginal Legal Services of Toronto 416-408-3967 Fax: 416-408-4268 415 Yonge Street, Suite 803 Toronto M5B 2E7 www.aboriginallegal.ca Advocacy Centre for Tenants Ontario 416-597-5855 Fax: 416-597-5821 425 Adelaide Street West, 5th Floor Toronto M5V 3C1 www.acto.ca Advocacy Centre for the Elderly 416-598-2656 Fax: 416-598-7924 2 Carleton Street, Suite 701 Toronto M5B 1J3 www.acelaw.ca African Canadian Legal Clinic 416-214-4747 Fax: 416-214-4748 111 Richmond Street, Suite 503
Legal Services
Injured Workers' Consultants 416-461-2411 Fax: 416-461-7138 815 Danforth Avenue, Suite 411 Toronto M4J 1L2 www.injuredworkersonline.org Justice for Children and Youth 416-920-1633 Fax: 416-920-5855 415 Yonge Street, Suite 1203 Toronto M5B 2E7 www.jfcy.org Landlord's Self-Help Centre 416-504-5190; Toll Free: 1-800-730-3218 Fax: 416-504-1932 425 Adelaide Street West, 4th Floor Toronto M5V 3C1 www.landlordselfhelp.com Metro Toronto Chinese and Southeast Asian Legal Clinic 416-971-9674 Fax: 416-971-6780 180 Dundas Street West, Suite 1701 Toronto M5G 1Z8 South Asian Legal Clinic of Ontario 416-487-6371 Fax: 416-487-6456 1992 Yonge Street, Suite 205 Toronto M4S 1Z7 www.salc.net Toronto Workers' Health and Safety Legal Clinic 416-971-8832 Fax: 416-971-8834 180 Dundas Street West, Suite 2000 P.O. Box 4 Toronto M5G 1Z8 www.worker-safety.com Family Law Office 416-348-0001; Toll Free: 1-800-331-9618 Fax: 416-348-0829 Atrium on Bay 20 Dundas Street West, Suite 203 Toronto M5G 2H1 Services are available in French at this location. Refugee Law Office 416-977-8111 Fax: 416-977-5567 Atrium on Bay 20 Dundas Street West, Suite 202 Toronto M5G 2H1 Services are available in French at this location. University of Toronto Downtown Legal Services Student Legal Aid Services Society 416-934-4535 Fax: 416-934-4536 655 Spadina Avenue Toronto M5S 2H9 www.dls.utoronto.ca Osgoode Hall Law School Community Legal Aid Services Program (CLASP) 416-736-5029 Fax: 416-736-5564 4700 Keele Street Toronto M3J 1P3 www.yorku.ca/osgoode/clasp
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Meals
There are a variety of free and low-cost food and meal programs in the city. They range from both large and neighbourhood food banks, to meal programs in drop-ins and other community agencies to community kitchens. Those interested in growing their own food should check the listings for community and allotment gardens. Jamestown CG 416-743-3658 10 Rampart Road New Horizons CG 416-463-9031 Islington Avenue-Bloor Street artdecos@rogers.com www.newhorizongarden.ca St. James United Church CG 416-622-4113 400 Burnhamthorpe Road www.stjamesunitedchurch.com Rockcliffe Demonstration and Teaching Garden & Greenhouses Rockcliffe Junior Garden, Peer Nutrition CG 301 Rockcliffe Boulevard Village Green Park 925 Albion Road York Community Services CG 416-653-5400 ext. 1294 5 Foxwell Avenue North York Amaranth CG 87 Amaranth Court Leila Lane CG 1 Leila Lane Flemington CG Between 63 & 103 Flemington Road (near the Allen Express Parkway) Flemingdon CG 58 Grenoble Drive (near the Don Valley Parkway) Lawrence Heights CG 5 Replin Road
Allotment Gardens
Toronto Parks, Forestry & Recreation 416-392-1111 www.toronto.ca/parks/index.htm Garden plots are available for community members to plant vegetables or flowers. The rental fee for each garden plot is $63 per year. There may be a waiting list There are various locations across the city, which can be identified in the FUN Guide (available online) or by phoning.
Community Gardens
Community gardens are outdoor spaces in public parks or private lands where neighbours meet to grow and care for vegetables, flowers and native plant species. To join a community garden or obtain access to a plot, call the numbers listed below, or in some cases, meet with the gardeners on-site.
Etobicoke/York Bell Manor Park CG 416-231-7070 ext. 229 323 Parklawn Road Julia.graham@stonegatechc.org www.stonegatechc.org Emmett Ave Park CG 416-596-1495 ext. 244 29 Cynthia Road (Northwest corner of Jane Street-Eglinton Avenue West) rhutton@evergreen.ca
Meals
Oakdale Community Centre CG 416-395-0484 350 Grandravine Drive Thorncliffe Garden Club 50 Beth Nelson Drive Toronto Urban Farm 4929 Jane Street Varna CG 0 Flemington Road Scarborough Chester Le CG 255 Chester Le Boulevard Warden Woods Community Centre CG 416-694-1138 ext. 160 74 Firvalley Court Toronto/East York Alex Wilson Community Garden 416-498-3150 552 Richmond Street West www.cityfarmer.org/alexwilson.html Alexandra Park Diversity Gardens 416-392-0335 ext. 243 707 Dundas Street West krista@scaddingcourt.org www.scaddingcourt.org Ashbridge ECO Garden 101 Coxwell Avenue Bain CG 416-466-2186 ext. 101 100 Bain Avenue www.100bain.com Bernard Avenue Parkette CG 4 Bernard Avenue Big Back Yard/Dufferin Grove 416-392-0913 875 Dufferin Street info@dufferinpark.ca www.dufferinpark.ca Bloor Bedford CG 248 Bloor Street West Cedarvale Community Childrens Garden 443 Arlington Road Dunn Avenue Parkette 186 Close Avenue Earlscourt Park CG 416-652-7867 ext. 222 200 Lansdowne Avenue www.thestop.org East York CG 9 Haldon Avenue eastyorkgarden@hotmail.com www.eycg.ca Ecology Park CG 25 Madison Avenue Eglinton Park Heritage Garden 416-871-7663 200 Eglinton Avenue West garden@ntgc.ca www.torontogreen.ca Fred Hamilton CG 155 Roxton Road Garrison Creek Park CG Dupont Street (between Ossington AvenueShaw Street) garrison.creek.park@gmail.com http://garrisoncreekpark.wordpress.com High Park Children's Garden 1873 Bloor Street West Hillcrest Park Community Garden Justine: 416-651-3179; Rhonda: 416-652-7867 950 Davenport Road
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Meals
hillcrestgarden@hotmail.com www.peterduchemin.com/HPCG H.O.P.E. Garden, Parkdale 647-438-0038 220 Cowan Avenue http://hopecommunitygarden.wordpress.com Huron Street CG 180 Huron Street Irene Parkette CG 760 Shaw Street Jackman Millenuim Garden 416-778-9463 79 Jackman Avenue camila_troughton@msn.com John Gibson House CG 1053 Dundas Street West Moss Park CG 150 Sherbourne Street Northumberland CG 770 Ossington Avenue Oakvale Green CG 628 Greenwood Avenue Preserving Our Health CG 707 Dundas Street West Perth Dupont CG 416-762-8524 360 Symington Avenue www.perth-dupont.parkcommons.ca Riverdale Farm CG 416-392-6794 201 Winchester Street Riverdale Meadow CG 416-469-4089 ext. 1 1 Danforth Avenue www.riverdalemeadow.ca
Sackville Park CG 420 King Street East Symington Park CG 360 Symington Avenue Waterfront Childrens Garden 416-392-1329 479 Queens Quay West Winchester CG 416-876-1480 Corner of Winchester Street-Rose Avenue
Community Kitchens
Community kitchens are programs where people pool resources to purchase and cook food together. If you are unable to find a community kitchen in the list below you can call the Foodlink Hotline at 416-392-6655 for a location near you.
Etobicoke/York West Indian Volunteer Community Support Services 416-743-3658 248 Jamestown Crescent Monday-Friday 9:30 a.m.-5:00 p.m., Saturday 10:00 a.m.-1:00 p.m. Summer: Monday-Friday 9:00 a.m.-4:00 p.m., Saturday 10:00 a.m.-1:00 p.m. (after hours by appointment) North York York Community Services 416-653-5400 1651 Keele Street Monday, Wednesday 9:00 a.m.-9:00 p.m., Tuesday, Thursday-Friday 9:00 a.m.-5:00 p.m.
Meals
Scarborough Agincourt Community Services Association Cooking Healthy Together Series 416-321-6912 2600 Birchmount Road www.agincourtacsa.info Cliffcrest Community Centre 416-267-6293 1 McCowan Road Monday-Friday 7:00 a.m.-6:00 p.m. Malvern Family Resource Centre 416-293-4664 Malvern Town Centre, 31 Tapscott Road www.mfrc.org Monday-Tuesday, Friday 9:00 a.m.-7:00 p.m., Wednesday-Thursday 9:00 am-5:00 p.m., Saturday 9:00 a.m.-3:00 p.m. Toronto/East York Creating Together Parkdale 416-537-1004 1497 Queen Street West Drop-in: Monday-Thursday 10:00 a.m.-3:00 p.m., Friday 10:00 a.m.-2:00 p.m., alternate Saturdays 10:00 a.m.-2:00 p.m. Fontbonne Ministries, Sisters of St. Joseph of Toronto 416-465-6069 791 Queen Street East www.fontbonneministries.ca Monday-Friday 9:00 a.m.-4:00 p.m. Friends of Dufferin Grove Park 416-392-0913 875 Dufferin Street www.dufferinpark.ca Good Food at Home Foodshares Community Kitchen Program 416-363-6441 ext. 221 90 Croatia Street www.foodshare.net Moss Park Community Kitchen & Garden 416-392-6679 150 Sherbourne Street Mustard Seed Community Kitchen 416-465-6069 791 Queen Street East Scadding Court Community Centre and Kitchen 416-392-0335 707 Dundas Street West www.scaddingcourt.org Monday-Friday 8:30 a.m.-9:30 p.m., Saturday 9:00 a.m.-6:00 p.m. South Riverdale Community Health Centre 416-461-1925 955 Queen Street East English: 2nd and 4th Monday of every month 9:30 a.m.-1:30 p.m. Cantonese/Mandarin: 1st or 3rd of every month 10:00 a.m.-2:00 p.m. Urdu/Hindi: Hours Vary Free/Registration required Hart House Community Kitchen 416-978-8393 7 Hart House Circle Hincks-Dellcrest Centre 416-921-8716 260 Wellesley Street East, Suite 104 www.hincksdellcrest.org Monday-Friday 9:00 a.m.-5:00 p.m. Lawrence Heights Community Centre & Kitchen 416-395-6120 5 Replin Road East African women meet Fridays at lunchtime Meals Made Easy Community Kitchen The Stop Community Food Centre 1884 Davenport Road 416-652-7867 www.thestop.org/kitchens.php Tuesdays 10:00 a.m.-noon
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Meals
St. Christopher House 416-504-4275 588 Queen Street West www.stchrishouse.org Monday-Friday 11:30 a.m.-4:00 p.m., November-April also open Saturday-Sunday 11:30 a.m.-4:00 p.m. Toronto Friendship Centre 416-368-8179 323 Dundas Street East Monday-Wednesday 6:00 a.m.-4:30 p.m., Thursday 6:00 a.m.-8:00 p.m., Friday 6:00 a.m.-4:30 p.m. Women's Health in Women's Hands Community Health Centre 416-593-7655; TTY: 416-593-5835 2 Carlton Street, Suite 500 www.whiwh.com Monday-Thursday 9:00 a.m.-8:00 p.m., Friday 9:00 a.m.-5:00 p.m., 3rd Saturday of month 10:00 a.m.-4:00 p.m. Call for an appointment Yonge Street Mission 416-929-9614 270 Gerrard Street East www.ysm.on.ca Monday-Friday 9:00 a.m.-7:00 p.m. (program hours vary) Sherway Farmers Market North Parking Lot, Corner of Highway 427The Queensway Fridays 8:00 a.m.-2:00 p.m. Sorauren Farmers Market 40 Wabash Avenue (at Sorauren Avenue) www.westendfood.coop Mondays 3:00 p.m.-7:00 p.m. Stonegate Farmers Market St. James Humber Bay Anglican Church 194 Park Lawn Road (at The Queensway) Tuesdays 4:00 p.m.-7:00 p.m. Weston Farmers Market GO Train Parking lot, John Street (at Weston Road-Lawrence Avenue West) Saturdays 7:00 a.m.-2:00 p.m. North York North York Civic Centre Farmers Market Mel Lastman Square, 5100 Yonge Street Thursdays 8:00 a.m.-2:00 p.m. The Village Organic Farmers Market at the Toronto Waldorf School 9100 Bathurst Street www.villagemarket.ca Saturdays 8:30 a.m.-1:30 p.m., open all year Scarborough BirchCliff Village Farmers Market 1512 Kingston Road (east of Warden) Fridays 3:00 p.m.-7:00 p.m. www.marketsbythebluffs.com
Farmers Markets
http://tfmn.ca Throughout the summer and early fall, Farmers Markets are a great option for buying very fresh and sometimes organic fruits, vegetables, meats and cheeses directly from the people who produce them. Etobicoke/York Etobicoke Farmers Market Etobicoke Civic Centre, 399 The West Mall Saturdays 8:00 a.m.-2:00 p.m.
Meals
Toronto/East York Bloor-Borden Farmers Market Green Plot, Lippincott Street-Bloor Street www.farmersmarketsontario.com Wednesdays 3:00 p.m.-7:00 p.m. Brick Works Farmers Market 550 Bayview Avenue (between Prince Edward Viaduct-Pottery Road) www.evergreen.ca/rethinkspace/?p=148 Saturdays 8:00 a.m.-1:00 p.m. Dufferin Grove Organic Farmers Market 873 Dufferin Street (in Dufferin Grove Park) www.dufferinpark.ca/market/wiki/wiki.php Thursdays 3:00 p.m.-7:00 p.m., open all year East Lynn Farmers Market 1949 Danforth Avenue (near Woodbine Avenue in East Lynn Park) www.farmersmarketsontario.com Thursdays 3:00 p.m.-7:00 p.m. East York Farmers Market East York Civic Centre, 850 Coxwell Avenue Tuesdays 8:00 a.m.-2:00 p.m. The Green Barn Farmers Market 76 Wychwood Avenue Saturdays 9:00 a.m.-noon Liberty Village Farmers Market Liberty Street Atlantic Avenue www.farmersmarketsontario.com Sundays 9:00 a.m.-2:00 p.m. Metro Hall Farmers Market 55 John Street, near King Street Thursdays 8:00 a.m.-2:00 p.m. Nathan Philips Square Farmers Market Nathan Phillips Square, 100 Queen Street West Wednesdays 8:00 a.m.-2:30 p.m. Riverdale Farm Farmers Market 201 Winchester Street (in Riverdale Park) www.friendsofriverdalefarm.com/market.htm Tuesdays 3:00 p.m.-7:00 p.m. St. Lawrence North Farmers Market 92 Front Street East (at Jarvis Street) www.stlawrencemarket.com Saturdays 5:00 a.m.-5:00 p.m., open all year Sick Kids Hospital Farmers Market 555 University Avenue www.farmersmarketsontario.com Tuesdays 9:00 a.m.-2:00 p.m. Trinity Bellwoods Farmers Market 1053 Dundas Street West (Northwest corner of Trinity Bellwoods Park) Tuesdays 3:00 p.m.-7:00 p.m. Withrow Farmers Market 725 Logan Avenue (in Withrow Park) www.withrowpark.ca/wiki/wiki.php Saturdays 9:00 a.m.-1:00 p.m.
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Meals
Food Banks
There are dozens of food banks throughout Toronto, each with their own area of service. Call Daily Bread at 416-203-0050 for a referral to a member food bank near you. Visit www.211toronto.ca for more information on other food banks including those run by the Salvation Army. Please note that most food banks require proof of address, identification and income verification. Rules for using food banks can vary. Ask about them when calling to make an appointment. Daily Bread 416-203-0050 191 New Toronto Street www.dailybread.ca If you are referred to a food bank by Daily Bread, expect to bring identification, proof of income and expenditures such as rent and utilities, along with proof of address. This information will be updated once or twice a year. Food banks usually provide a 2-3 day supply of food, based on the number of people in the family.
Specialty Food Banks

Halal Food and Essential Items Bank Muslim Welfare Centre of Toronto 416-335-9994 100 McLevin Avenue, Suite 4 & 4A www.muslimwelfarecentre.com Monday - Thursday 2 p.m.-4 p.m. Call for appointment. Identification and proof of income and rent required. Also has branches in Mississauga and Whitby. Ontario Vegetarian Food Bank 416-744-4357 2370 Midland Avenue, Main Floor, Suite B5 (Saturday 3 p.m.-6 p.m.) 2400 Finch Avenue West, Suite 10 (Saturday 10 a.m.-noon) www.vegfoodbank.ca Call for appointment. Identification and proof of income required.
Free or Low Cost Meals

416 Dundas St E (Parliament St-Dundas St E) 416-392-6874 Sun 10 am-3 pm Free hot meal must register with agency Free hot meal Free coffee and pastry Free hot meal 1-2:30 pm Address & intersection 416-928-3334 Mon-Sun 8 am-4 pm and Free breakfast, lunch open statutory holidays Phone Hours Meals and Cost
Meals
AIDS Committee of Toronto 399 Church St 4th Floor (Carleton St-Church St) 416-340-8484 Thurs 3-8 pm ext. 281
519 Church Street Community 519 Church St Centre (Church St-Wellesley St) St. Peter's Anglican Church 416-340-2437 Fri noon 188 Carlton St (Carlton-Bleeker Sts)
416 Community Support for Women (416 Drop-in Centre)
Name
Positive Youth Outreach Walmer Road Baptist Church 188 Lowther Ave (Bloor St-Spadina Rd) 416-480-0195 Mon 8:30 am-10:00 am ext. 2206 Wed 5:30 pm-7:00 pm
Bloor-Bathurst Interchurch Gathering Spot Our Lady of Lourdes Church 41 Earl St (Sherbourne St-Wellesley St)
Canadian Red Cross 26 Delisle Ave (Yonge St-St Clair Ave W) St. Francis Table 1322 Queen St W (West of Dufferin St)
416-924-5883 Tues 6:30 meal served $2 full course meal with ext. 5 Meal preparation at 4 pm shared preparation and clean up Mon breakfast Wed dinner
Calvin Presbyterian Church
Capuchin Outreach 867 College St (Ossington Ave-College St)
416-923-9030 2nd and last Sat of each month, 8:30 -10 am
Caribbean Canadian Catholic Centre 854 Bloor St W (Ossington Ave-Bloor St W) 162 Bloor St (Bloor St-Avenue Rd)
416-532-4172 Tues-Fri & Sun noon-1 pm $1 nutritious meal, Mon-Fri 4:30-6 pm offering two entrees for dinner and many lunches Soup kitchen, bag of groceries available to anyone
Free community breakfast
416-534-1145 Wed 9-11:30 am
Christie Ossington Neighbourhood Centre
416-534-8941 Mon-Thurs 7-9 am ext. 301 Noon-1 pm 416-922-4948 Mon-Fri 9 am-noon
Church of Redeemer
Free winter breakfast, Free year-round lunch, Food bank for sole parents on Wed 1:30-3:30 pm Free meal
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Community Action Resource Centre
1884 Davenport Rd, Unit 1 (Lansdowne Ave-Davenport Rd)
Cornerstone Urban Church 1900 Davenport Rd (Lansdowne Ave-Davenport Rd) Chalkfarm Community Centre 180 Chalkfarm Dr (Jane St-Wilson Ave) 416-364-8228 Mon-Fri 10 am-noon Mon-Sun 4-5:30 pm 416-203-3011 Tues-Sat 10 am-3 pm $1.50 brunch $2.50 dinner *credit available 416-241-6384 Thurs noon-2 pm Healthy Heart Lunch 416-656-8025 Mon, Wed 5-6:30 pm Fri noon-1:30 pm $1 or pay what you can
Davenport Perth Neighbourhood Centre
188 Carlton St (Sherbourne St-Bleeker St)
416-654-0299 Nov-April Mon, Wed 5-6 pm Fri noon-1 pm
416-203-7117 Sat 5-7 pm
Community dining $1 donation welcome but not necessary
Meals
Free year-round dinner
Doorsteps Neighbourhood Services 145 Queen St E (Jarvis St-Queen St E) 797 Dundas St (Dundas St-Palmerstone Ave)
Fred Victor Centre Friends Restaurant
Fort York Food Bank 170 Jarvis St (Jarvis St-Queen St E) 412 Queen St E (Parliament St-Queen St E) Osgoode Hall 130 Queen St W (University Ave-Queen St W) 56 Queen St E (Church St-Queen St E) 192 Carlton St (Sherbourne St-Carlton St)
Good Neighbours Club (men over 50)
Good Shepherd Centre
LAMP Community Health Centre
Lawyers Feed the Hungry
185 Fifth St 416-252-6471 Mon, Wed noon (Islington Ave-Lake Shore Blvd W)
416-869-3619 Mon-Sun 12:30-1 pm and 3:30-4:30 pm
416-366-5377 Mon-Fri 11:15 am-12:30 pm Lunch $0.25 (men only) Wed-Fri 3:00-4:30 pm Dinner $0.25 Sun 11:15am-12:30pm Free Sunday lunch Free Free Free dinner Free breakfast *bagged lunches when available
Free community meals/snack
416-947-3439 Wed 5-6 pm Thurs 6:45-7:30 am Sun 9-11am 416-363-0331 Mon, Wed, Fri 11:00 am Mon 6:30-7:30 pm 416-962-9449 Fri 10 am-1 pm
Metropolitan United Church
Mid-Toronto Community Services
Free hot brunch Free dinner
Meet and eat lunch for persons living with HIV/AIDS
Native Canadian Centre of Toronto
Neighbourhood Link Support Services 1499 Queen St W (Lansdowne Ave-Queen St W) 416-532-4511 Thurs 11 am-4 pm Thurs 6-8 pm Free lunch Free dinner 416-537-2262 Mon-Fri 9:30 am Mon-Thurs 11:30 am Fri-Sun noon Free. Pick up ticket by 11:30 am for free lunch Not a sit down meal. Bring your own container Free breakfast Free lunch Free lunch
16 Spadina Rd (Spadina Rd-Bloor St W)
416-964-9087 Mon-Fri noon-1:00 pm
Parkdale Activity Recreation Centre 789 Dovercourt Rd (Dovercourt Rd-Bloor St W) 416-366-2733 Mon, Wed, Thurs, Fri, Sat 12:30 pm
Secord CC 91 Barrington Av (Barrington Ave-Doncaster Ave)
416-691-7407 Thurs 5-6 pm
$2 if employed $1 if unemployed/student
Meals
Free
Salvation Army Maxwell Meighen Centre 502 Spadina Ave (Spadina Ave-College St) 235 Poplar Rd (Galloway Rd-Kingston Rd) 509 Dundas St E (Parliament St-Dundas St E) 25 Augusta Ave, Rear Building (Spadina Ave-Queen St W) 416-284-9475 Thurs 5:00 pm
Salvation Army Bloor Central 135 Sherbourne St (Sherbourne St-Queen St E)
Scott Mission
Seventh Day Adventist Church
416-923-8872 Mon-Sun 10:30 & 11:30 am Free hot meal Mon-Fri 4 & 7 pm Free bag meals
St. Bartholomew's Church
416-368-0908 Tues, Thurs 6-8:00 am
Free breakfast, all ages
St. Felix Centre 65 Church St (Church St-King St E) 525 Bloor St (Sherbourne St-Bloor St)
St. James' Cathedral
416-203-1624 Mon-Fri 11 am-12:30 pm Free lunch Closed last 2 weeks in August 416-364-7865 Tues 1:30-3:30 pm
St. Simon's Shelter & St. Simon the Apostle Anglican Church
416-925-7475 Wed 6:30 pm 416-766-4634 Mon-Fri 10 am ext. 232 Mon-Fri noon Mon-Sun 5 pm
Free hot meal in Parish House (enter green door)
Free community dinner Free breakfast Free lunch Free dinner (til March 31)
Syme-Wooner Neighbourhood 2468 Eglinton Ave W & Family Centre (Caledonia Rd-Eglinton Ave)
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Taiwanese and Newtonbrook United Church
Toronto Christian Resource Centre 439 Dundas St E (Parliament St-Dundas St E) 416-368-8179 Mon-Sun 6-11 am 416-430-0800 3rd Tues of month 1-2 pm Free lunch Free lunch Bag lunch Free breakfast/lunch 416-360-4350 Mon-Sun noon-12:30 pm Free lunch Mon-Thurs 3:45-4:15 pm Free dinner
40 Oak St (Parliament St-Gerrard St E)
53 Cummer Ave (Yonge St-Cummer Ave)
416-229-5454 Wed 11 am
Free lunch
Meals
Toronto Friendship Centre 1085 Bellamy Rd, Suite 211 (McCowan Rd-Ellesmere Rd) Teesdale Centre 416-694-1138 Mon, Wed noon-2 pm 40 Teesdale Place Thurs noon (Pharmacy Ave-Victoria Park Ave)
Toronto Council Fire Native Cultural Centre 323 Dundas St E (Sherbourne St-Dundas St E)
416-363-4234 Mon-Fri 11 am-1 pm Free hot lunch, day long snacks Sat-Sun 7 am-9 am Weekend breakfast *extended winter hours please call ahead for info
Trinity Divine Outreach Ministries
Warden Woods Community Centre 313 Pharmacy Ave (Pharmacy Ave-St Clair Ave E)
West Scarborough Neighbourhood Community Centre St Matthew's United Church 729 St Clair Ave W, Basement (Christie St-St Clair Ave W) 270 Gerrard St E (Parliament St-Gerrard St E)
416-755-9215 Tues noon-2 pm (Italian) $5 lunch Fri noon-2 pm (English) $8 lunch & transportation Free breakfast Free hot lunch
Wychwood Open Door
Yonge Street Mission Christian Community Centre
416-652-0857 Mon, Wed, Fri 9:30 am-10:30am 12:30-1 pm
416-929-9614 Tues 12:30-3 pm Thurs 12:15-1:30 pm
$2 Seniors Club & lunch Free seniors lunch
Meals
Meals on Wheels
www.mealsonwheels.ca Meal delivery service for seniors, disabled persons and chronically/acutely ill persons. Fee applies Etobicoke/York Etobicoke Red Cross MOW 416-236-3180 420 Dundas Street West Downsview Services to Seniors 416-398-5510 497 Wilson Avenue Humber Community Services 416-249-7946 1167 Weston Road West Toronto MOW 416-782-2114 80 Ward Street North York Yorkminster MOW 416-482-0549 1585 Yonge Street MOW and More 416-492-5811 80 Sheppard Avenue West Taylor Place MOW 416-447-744 875 Don Mills Road, Unit 7 True Davidson MOW 416-752-9667 2723 St. Clair Avenue East Scarborough Warden Woods MOW 416-694-1138 74 Fir Valley Court St. Pauls LAmoreaux MOW 416-493-3333 3333 Finch Avenue East Scarborough Support Services 416-750-9885 1045 McNicoll Avenue West Hill MOW 416-284-5931 4100 Lawrence Avenue East Toronto/East York Scott Mission MOW 416-923-8872 502 Spadina Avenue St. Christopher House MOW 416-532-4828 298 Ossington Avenue Sprint MOW 416-481-0669 140 Merton Street, 2nd Floor Mid-Toronto MOW 416-962-9449 192 Carlton St, 2nd Floor East York MOW 416-424-3322 2 Thorncliffe Park Drive, Unit 52 Woodgreen MOW 416-469-3211 1080 Queen Street East Meals Here and There Inc 416-466-0587 310 Danforth Avenue
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Mental Health Services

ConnexOntario Health Services Information Mental Health Service Ontario Toll Free: 1-866-531-2600 (access to interpreters for over 160 languages) www.mhso.on.ca Information and referral service providing detailed information on mental health services and supports ranging from hospital-based to community and self-help groups. Confidential and anonymous. Toronto/East York Across Boundaries, an Ethnoracial Mental Health Centre 416-787-3007 51 Clarkson Avenue www.acrossboundaries.ca Individual and community support (case management). Support groups for consumers/survivors and initiatives to address economic and social barriers. Alternative models of support and services, art therapy, drop-in, life skills, and community kitchen. Alternatives: East York Mental Health Counselling Services Agency 416-285-7996 2034 Danforth Avenue www.alternativestoronto.org Case management/community support. Supportive counselling. Information and referral. Centre for Addiction and Mental Health 416-535-8501; Crisis line: 416-595-6111 1001 Queen Street West www.camh.net Mental health and addiction assessment and treatment. R. Samuel McLaughlin Addiction and Mental Health Information Centre 416-595-6111 219 Dufferin Street, Suite 3B www.camh.net/McLaughlin Walk-ins welcome. Staff respond to questions about drugs, alcohol or mental health. Community Resource Connections of Toronto 416-482-4103 366 Adelaide Street East, Suite 230 www.crct.org Community-based mental health support services, information and mental health promotion. Outreach and case management. Website has searchable database of mental health services and supports. Consumer/Survivor Information Resource Centre of Toronto 416-595-2882 252 College Street, 3rd floor www.camh.net Information, assistance and referral for mental health and addiction services. Year round income tax clinic. North York Canadian Mental Health Association 416-789-7957 ext. 282 Intake 700 Lawrence Avenue West, Suite 480 www.toronto.cmha.ca Information, intake and referral. Case management. Employment services. Peer support drop-in.
Mental Health Services

COTA Health 416-785-9230 700 Lawrence Avenue West, Suite 362 www.cotahealth.ca Community-based mental health, rehabilitation and support services. Case management. Etobicoke Reconnect Mental Health Services 416-248-2050 2150 Islington Avenue, Suite 202 www.reconnect.on.ca Rehabilitation and support services. Case management/community support. Service provided in over 20 languages. Scarborough Canadian Mental Health Association 416-289-6285 ext. 243 Intake 1200 Markham Road, Suite 500 www.toronto.cmha.ca Information, intake and referral. Case management services. Newcomer womens wellness program. Employment services.
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Bed Bugs
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Settlement and Newcomer Services

(For a more comprehensive listing of settlement services see www.211toronto.ca) Settlement.org www.settlement.org Information on finding a job, sponsorship, ESL, housing and health. COSTI 416-658-1600 1710 Dufferin Street www.costi.org Settlement services, orientation, counselling, education and training. Culturelink 416-588-6288 160 Springhurst Avenue, Suite 300 www.culturelink.net Orientation, counselling, information and referral, assistance filling out forms. Newcomer Youth Centre. WoodGreen Community Services 416-645-6000 ext. 2100 815 Danforth Avenue, Suite 300 and 1491 Danforth Avenue, Main Floor www.woodgreen.org Orientation, counselling, employment workshops, and youth programs.
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Tenant Services
(see also Tenant Rights and Obligations page 5)
Complaints about property standards

Municipal Licensing and Standards www.toronto.ca/licensing For complaints about the standards in your rental property call: Scarborough 416-396-7071 Etobicoke/York 416-394-2535 North York 416-395-7011 Toronto/East York 416-397-9200 Emergency After Hours Service For emergency matters after regular business hours, weekends and on holidays call Access Toronto at 416-338-0338.
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Tenant Services
Legal Assistance
Advocacy Centre for Tenants Tenant Duty Counsel 416-597-5855; Toll Free: 1-866-245-4182 425 Adelaide Street West, 5th Floor www.acto.ca/english/home.php Lawyers and legal assistants are available to assist tenants on the day of their hearing at the Landlord and Tenant Board. Should tenants require in-depth legal services before their hearing date, they should contact a local community legal clinic (see next page). The Centre for Equality Rights in Accommodation 416-944-0087; Toll Free: 1-800-263-1139 www.equalityrights.org/cera Can help fight housing discrimination. Community Legal Education Ontario 416-408-4420 119 Spadina Avenue, Suite 600 www.cleo.on.ca Plain language materials cover many areas of law, including tenants' rights, social assistance, immigration and refugee law, workers' rights, family law, elder abuse and youth justice. Investigation and Enforcement Unit of the Ministry of Municipal Affairs 416-585-7214; Toll Free: 1-888-772-9277 www.mah.gov.on.ca/Page142.aspx Responds to complaints about alleged offences under the new Residential Tenancies Act 2006. The Federation of Metro Tenants Association Tenant Hotline: 416-921-9494 www.torontotenants.org Tenant Hotline for information on tenants rights and obligations and advice on matters including rent increases, maintenance and eviction. Counselling services available in 150 languages through a telephone interpreting service. Printed information. Please note: the FMTA does not offer legal advice. Should your situation require legal attention, contact a local community legal clinic (listed under Legal Advice.) The Tenant Defence Fund FMTA Outreach Team: 416-413-9442 www.torontotenants.org Tenant Support Grants, and organizing assistance to groups of tenants fighting high rent increases or the loss of their rental housing.
Tenant Services
Community Legal Clinics: These community legal clinics offer legal representation under Legal Aid Ontario. Legal advice is available on topics ranging from rent increases to maintenance to eviction. Etobicoke/York Rexdale Community Legal Clinic South Etobicoke Community Legal Services North York Downsview Community Legal Services Flemingdon Community Legal Services Jane-Finch Community Legal Services Willowdale Community Legal Services Scarborough Scarborough Community Legal Services West Scarborough Community Legal Services Toronto/East York Aboriginal Legal Services Downtown Legal Services East Toronto Community Legal Services Kensington-Bellwoods Community Legal Services Metro Toronto Chinese &Southeast Asian Legal Clinic Neighbourhood Legal Services Parkdale Community Legal Services West Toronto Community Legal Services 416-741-5201 416-252-7218 416-635-8388 416-441-0969 416-398-0677 416-492-2437 416-438-7182 416-285-4460 416-408-3967 416-978-6447 416-461-8102 416-924-4244 416-971-9674 416-861-0677 416-531-2411 416-531-7376
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Rental Arrears
If you are behind in your rent, consider contacting the nearest office of the Rent Bank. If you are on social assistance, please contact your caseworker. Rent Bank 416-924-3862 Central Office www.ontariorentbank.net Provides interest-free loans to eligible tenants who are in rent arrears and facing eviction. Rent bank loans are not available to people on social assistance or those in subsidized housing. Access Centres: Albion (North Etobicoke) 416-741-1553 Albion (South Etobicoke) 416-252-6471 COSTI North York Housing 416-244-0480 East York Housing Outreach 416-698-9306 Neighbourhood Information Post 416-924-2543 Scarborough Housing Help 416-285-8070 WoodGreen Community Centre 416-469-5211 York Community Services 416-653-5400
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Tenant Services
Here to Stay Fund 416-465-8688 ext. 204 Loans for co-op members in rent arrears for one month. Credit counselling. If you are in arrears paying gas or hydro bill, consider contacting one of the listed agencies. If you are on OW or ODSP, please contact your caseworker. Emergency Energy Fund 416-338-3332 Administered by Toronto Social Services. For low-income residents of Toronto who are not in receipt of social assistance. Must have received a disconnection notice or have already been disconnected and do not have sufficient income and/or assets to pay the arrears. Share the Warmth 416-736-4671 P.O. Box 30037 1027 Finch Avenue West Toronto M3J 3L6 www.sharethewarmth.org
Utility Arrears (gas, hydro):
Service available only through referral from a housing help centre or participating agency. Limited assistance to low-income households unable to pay heating or energy bills. Available during winter months only.
Winter Warmth Fund 416-924-5491 Neighbourhood Information Post; 416-924-3862 Ontario Rent Bank For low-income residents who are in arrears for their natural gas and electricity utility bills, and who have exhausted all other sources of financial support. Administered by Rent Bank.
Toronto Public Libraries

416-393-7131; TTY: 416-393-7030 www.torontopubliclibrary.ca Library materials and Internet access are available for free at ALL Toronto Public Library locations.They also have all sorts of interesting seminars, workshops and events. Check out their online calendar. If you want to use the internet, a library card provides unlimited access. A temporary ID number can be issued for single use. Newly housed tenants who want a library card can present a current bill, invoice, government cheque or any current legal document with their name and address on it. If none of these options are available please speak to your local library staff about additional options. Etobicoke/York Albion 416-394-5170 1515 Albion Road Wheelchair Accessible/Wifi

Alderwood 416-394-5310 2 Orianna Drive Wheelchair Accessible Brentwood 416-394-5240 36 Brentwood Road North Wifi Centennial 416-395-5490 578 Finch Avenue West Wheelchair Accessible Downsview 416-395-5720 2793 Keele Street Wheelchair Accessible Eatonville 416-394-5270 430 Burnhamthorpe Road Wheelchair Accessible/Wifi Elmbrook Park 416-394-5290 2 Elmbrook Crescent Wheelchair Accessible Evelyn Gregory 416-394-1006 120 Trowell Avenue Humber Bay 416-394-5300 200 Park Lawn Road Wheelchair Accessible Humberwood 416-394-5210 850 Humberwood Boulevard Wheelchair Accessible Humber Summit 416-395-5840 2990 Islington Avenue Wheelchair Accessible Jane/Dundas 416-394-1014 620 Jane Street Wheelchair Accessible/Wifi Long Branch 416-394-5320 3500 Lake Shore Boulevard West Wheelchair Accessible Maria A. Shchuka 416-394-1000 1745 Eglinton Avenue West Wheelchair Accessible/Wifi Mimico Centennial 416-394-5330 47 Station Road Wifi Mount Dennis 416-394-1008 1123 Weston Road Wheelchair Accessible New Toronto 416-394-5350 110 Eleventh Street Wheelchair Accessible Northern Elms 416-394-5230 123B Rexdale Boulevard, Unit 5 Wheelchair Accessible Oakwood Village Library and Arts Centre 416-394-1040 341 Oakwood Avenue Wheelchair Accessible Rexdale 416-394-5200 2243 Kipling Avenue Wheelchair Accessible Richview 416-394-5120 1806 Islington Avenue
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Wheelchair Accessible/Wifi Runnymede 416-393-7697 2178 Bloor Street West Wheelchair Accessible Weston 416-394-1016 2 King Street Wheelchair Accessible North York Amesbury Park 416-395-5420 1565 Lawrence Avenue West Wheelchair Accessible Armour Heights 416-395-5430 2140 Avenue Road Wheelchair Accessible Barbara Frum 416-395-5440 20 Covington Road Wheelchair Accessible/Wifi Bayview Village Shopping Centre 416-395-5460 2901 Bayview Avenue Wheelchair Accessible Black Creek 416-395-5470 Brookbanks 416-395-5480 210 Brookbanks Drive Wheelchair Accessible Don Mills 416-395-5710 888 Lawrence Avenue East Wheelchair Accessible/Wifi Fairview 416-395-5750 35 Fairview Mall Drive Wheelchair Accessible/Wifi Flemingdon Park 416-395-5820 29 St. Dennis Drive Wheelchair Accessible/Wifi Hillcrest 416-395-5830 5801 Leslie Street Wheelchair Accessible Jane/Sheppard 416-395-5966 Jane Sheppard Mall, Unit 11 2721 Jane Street Wheelchair Accessible North York Central Library 416-395-5535 5120 Yonge Street Wheelchair Accessible/Wifi North York Sheridan Mall 1700 Wilson Avenue Wheelchair Accessible Pleasant View 416-395-5940 575 Van Horne Avenue Wheelchair Accessible Victoria Village 416-395-5950 184 Sloane Avenue Wheelchair Accessible Woodview Park 416-395-5960 16 Bradstock Road Wheelchair Accessible Yorkville 416-393-7660 22 Yorkville Avenue

Wheelchair Accessible York Woods 416-395-5980 1785 Finch Avenue West Wheelchair Accessible/Wifi Scarborough Agincourt 416-396-8943; TTY: 416-396-8953 155 Bonis Avenue Wheelchair Accessible/Wifi Albert Campbell 416-396-8890 496 Birchmount Road Wifi Bendale 416-396-8910 1515 Danforth Road Wheelchair Accessible/Wifi Bridlewood 416-396-8960 Bridlewood Mall 2900 Warden Avenue Wheelchair Accessible/Wifi Burrows Hall 416-396-8740 1081 Progress Avenue Wheelchair Accessible Cedarbrae 416-396-8850 545 Markham Road Wheelchair Accessible Cliffcrest 416-396-8916 3017 Kingston Road Wheelchair Accessible/Wifi Eglinton Square 416-396-8920 Eglinton Square Mall 1 Eglinton Square, Unit 126 Wheelchair Accessible Goldhawk Park 416-396-8964 295 Alton Towers Circle Wheelchair Accessible Guildwood 416-396-8872 Guildwood Plaza 123 Guildwood Parkway Wheelchair Accessible Highland Creek 416-396-8876 3550 Ellesmere Road Wheelchair Accessible Kennedy/Eglinton 416-396-8924 Liberty Square Shopping Plaza 2380 Eglinton Avenue East Wheelchair Accessible Malvern 416-396-8969 30 Sewells Road Wheelchair Accessible/Wifi Maryvale 416-396-8931 Parkway Mall 85 Ellesmere Road Wheelchair Accessible McGregor Park 416-396-8935 2219 Lawrence Avenue East Wheelchair Accessible Morningside 416-396-8881 4279 Lawrence Avenue East Wheelchair Accessible/Wifi Port Union 416-396-8885 5450 Lawrence Avenue East
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Wheelchair Accessible Steeles 416-396-8975 Bamburgh Gardens Plaza 375 Bamburgh Circle Wheelchair Accessible Taylor Memorial 416-396-8939 1440 Kingston Road Wheelchair Accessible Woodside Square 416-396-8979 Woodside Square Mall 1571 Sandhurst Circle Wheelchair Accessible/Wifi Toronto/East York Annette Street 416-393-7692 145 Annette Street Wheelchair Accessible Beaches 416-393-7703 2161 Queen Street East Wheelchair Accessible/Wifi Bloor/Gladstone 416-393-7674 1101 Bloor Street West Wheelchair Accessible City Hall 416-393-7650 Nathan Phillips Square 100 Queen Street West Wheelchair Accessible/Wifi College/Shaw 416-393-7668 766 College Street Wheelchair Accessible Danforth/Coxwell 416-393-7783 1675 Danforth Avenue Wheelchair Accessible Davenport 416-393-7732 1246 Shaw Street Wheelchair Accessible Dawes Road 416-396-3820 416 Dawes Road Wheelchair Accessible Deer Park 416-393-7657 40 St. Clair Avenue East Dufferin 416-393-7712 1625 Dufferin Street Wheelchair Accessible Forest Hill 416-393-7706 700 Eglinton Avenue West Wheelchair Accessible Gerrard/Ashdale 416-393-7717 1432 Gerrard Street East Wheelchair Accessible/Wifi High Park 416-393-7671 228 Roncesvalles Avenue Wheelchair Accessible Jones 416-393-7715 118 Jones Avenue Wheelchair Accessible Leaside 416-396-3835 165 McRae Drive Wheelchair Accessible

Lillian H. Smith 416-393-7746 239 College Street Wheelchair Accessible/Wifi Locke 416-393-7730 3083 Yonge Street Wheelchair Accessible Main Street 416-393-7700 137 Main Street Wheelchair Accessible Mount Pleasant 416-393-7737 599 Mt. Pleasant Road Wheelchair Accessible Northern District 416-393-7610 40 Orchard View Boulevard Wheelchair Accessible/Wifi Pape/Danforth 416-393-7727 701 Pape Avenue Wheelchair Accessible Palmerston 416-393-7680 560 Palmerston Avenue Wheelchair Accessible Parkdale 1303 Queen Street West 416-393-7686 Wheelchair Accessible/Wifi Parliament 416-393-7663 269 Gerrard Street East Wheelchair Accessible/Wifi Perth/Dupont 416-393-7677 1589 Dupont Street Wheelchair Accessible Queen/Saulter 416-393-7723 765 Queen Street East Wheelchair Accessible Riverdale 416-393-7720 370 Broadview Avenue Wheelchair Accessible/Wifi S. Walter Stewart 416-396-3975 170 Memorial Park Avenue Wheelchair Accessible Sanderson 416-393-7653 327 Bathurst Street Wheelchair Accessible Spadina Road 416-393-7666 10 Spadina Road Wheelchair Accessible St. Clair/Silverthorn 416-393-7709 1748 St. Clair Avenue West St. James Town 416-393-7744 495 Sherbourne Street Wheelchair Accessible St. Lawrence 416-393-7655 171 Front Street East Wheelchair Accessible Swansea Memorial 416-393-7695 95 Lavinia Avenue Wheelchair Accessible Thorncliffe 416-396-3865 48 Thorncliffe Park Drive Wheelchair Accessible
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Todmorden Room 416-396-3875 1081 1/2 Pape Avenue Wheelchair Accessible Toronto Reference Library 416-395-5577 789 Yonge Street Wheelchair Accessible/Wifi Urban Affairs 416-397-7241 Metro Hall 55 John Street Wheelchair Accessible Wychwood 416-393-7683 1431 Bathurst Street Wheelchair Accessible
Voicemail and E-Mail

Community Access Program (CAP) In addition to Toronto Public Libraries, CAP provides affordable or free Internet and computer access at various locations across the city. For a list of locations near you please visit http://cap.ic.gc.ca/index.htm Metro Voicemail Project Central Neighbourhood House (please call for an appointment) 416-925-4363 349 Ontario Street Sign-up: Monday, Wednesday 12:30 p.m.-3:30 p.m. Persons without telephones can receive a voicemail number to retrieve messages from any touch-tone phone. $10 for 3 months. Wireless Toronto 647-722-3567 contact@wirelesstoronto.ca http://wirelesstoronto.ca Provides free wireless Internet at various hotspots across the city. The network username is wirelesstoronto.
Volunteering
Whether you have a special talent for cooking or a few extra hours to sort food at a food bank, there are many choices when it comes to volunteering. Many agencies ask volunteers to attend an orientation or training. Enquire at your local drop-in or community agency or search for opportunities online at: www.charityvillage.com Search volunteer opportunities by location, type of job, sector, and whether kids and teens are welcome. www.volunteertoronto.ca Volunteer Toronto is an online matching system for everyone over age 13. Helpful tips for getting started and what to expect. www.boardmatch.org Boardmatch helps place knowledgeable and enthusiastic volunteers on the Boards of Directors of charitable organizations. You can find a perfect volunteer opportunity in the community in three easy ways: Match your skills and interests. Find an organization by name that you'd like to volunteer with. Find a volunteer opportunity in your neighbourhood by Postal Code search.
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2009

A guide to services for tenants

ome Welc ome H

Living on a limited budget

Where to get services in your community

Welcome Home | A guide to services for tenants | 2009

Welcome Home | A guide to services for tenants | 2009

211 phone service

Landlord and Tenant Board

Toronto Employment and Social Services

Toronto Transit Commission (TTC)

Toronto Police Services

Tenants Rights and Obligations

Tenants Rights and Obligations

The Role of the Landlord and Tenant Board is to:

Tenant Rights and Responsibilities

You are responsible for:

You are not allowed to:

Landlord Rights and Responsibilities

Welcome Home | A guide to services for tenants | 2009

Tenants Rights and Obligations

Your landlord is responsible for:

Your landlord is not allowed to:

Living on a Limited Budget

Welcome Home | A guide to services for tenants | 2009

Living on a Limited Budget

Community Thrift Shops

Welcome Home | A guide to services for tenants | 2009

Living on a Limited Budget

Welcome Home | A guide to services for tenants | 2009

Living on a Limited Budget

Food see Meals in the services section

Welcome Home | A guide to services for tenants | 2009

Living on a Limited Budget

Things to do for free in the city

Event and Festival Listings

Welcome Home | A guide to services for tenants | 2009

Aboriginal Services and Housing

Welcome Home | A guide to services for tenants | 2009

Recovery and harm reduction programs

Welcome Home | A guide to services for tenants | 2009

Bed Bugs see Pest Control

Welcome Home | A guide to services for tenants | 2009

Welcome Home | A guide to services for tenants | 2009

Welcome Home | A guide to services for tenants | 2009

Welcome Home | A guide to services for tenants | 2009

Welcome Home | A guide to services for tenants | 2009

Welcome Home | A guide to services for tenants | 2009

Toronto Community Colleges

Reading, writing, math and computer skills

Welcome Home | A guide to services for tenants | 2009

Education Ed Reduced fees music school.

Toronto District School Board Adult Learning Centres

Adult Literacy and Basic Skills (LBS)

Welcome Home | A guide to services for tenants | 2009

Employment Resource Centres

Employment Resource Centres

Welcome Home | A guide to services for tenants | 2009

Employment Resource Centres

Welcome Home | A guide to services for tenants | 2009

Employment Resource Centres

Welcome Home | A guide to services for tenants | 2009

Employment Resource Centres

Mental health employment services