Welcome Guide 09 WEB 2

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5
Crisis and Emergency Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Quick Reference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Tenants Rights and Obligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
The Law. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Tenant Rights and Responsibilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Landlord Rights and Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Living on a Budget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Bicycles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Community Thrift Shops . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Computers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Voicemail and email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Haircuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Things to do for free . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Aboriginal Services and Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Aboriginal Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Aboriginal Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Addiction Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Crisis lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
General information and referral . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Detox and withdrawal programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Recovery and harm reduction programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Bed bugs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Community Centres. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Etobicoke York District . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
North York District . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Toronto and East York District . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Scarborough District . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Etobicoke / York Community Centres Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
North York Community Centres Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Scarborough Community Centres Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Toronto and East York Community Centres Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Complaints / Ombudsman Offces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Counselling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Family services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Welcome Home | A guide to services for tenants | 2011
Dental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Low-cost dental treatment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Hygiene services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Toronto Public Health Dental Clinics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Drive Test Centres. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Ontario Drivers Licence and Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Drop-ins (Toronto Drop-In Network brochure) 33
Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Apprenticeships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Reading, writing, math and computer skills. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Toronto Catholic District School Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Toronto District School Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Community Colleges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Employment Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
General information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Toronto Employment and Social Services Employment Resource Centres . . . . . . . . . . . . . . . . . . . 55
Financial Assistance/Income. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Canada Child Tax Benefit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Canada Pension Plan (CPP). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Employment Insurance (EI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
GST/HST Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Guaranteed Income Supplement (GIS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Old Age Security (OAS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Ontario Child Benefit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
The Ontario Disability Support Program (ODSP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Ontario Works (OW) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Trustee programs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Finding a new doctor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Housecalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Ontario Health Insurance Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Financial assistance for medical needs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Community Health Centres . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Community Health Centres Map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Sexual Health Clinics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Hospitals with Emergency Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Heat Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Cooling Centres . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Housing and Housing Help Centres . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Housing Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Housing Help Centres. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Housing Help Centres Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Identifcation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Service Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Service Ontario . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
ID clinics and storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Income Tax Clinics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Libraries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Toronto Public Libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Etobicoke / York Libraries Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
North York Libraries Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Scarborough Libraries Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Toronto and East York Libraries Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Legal Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
General information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Legal Aid Ontario. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Legal Aid Ontario Area Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Duty Counsel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Family Law Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Refugee Law Office. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Community Legal Clinics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Community Legal Clinics Specialty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Meals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Allotment Gardens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Community Gardens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Community Kitchens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Farmers Markets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Food Banks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Meals on Wheels (MOW) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Free and Low-cost Meals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Mental Health Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Crisis lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
General information and referral . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Case Management and Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Settlement Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Seniors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Crisis line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
General information and referral . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Advocacy and Legal Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Financial Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Health Care, Supports to Stay in Your Home and Long-Term Care Options. . . . . . . . . . . . . . . . . . 109
Tenant Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Complaints about property standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Legal Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Community Legal Clinics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Rental Arrears and Financial Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Tenant Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Trans Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Transit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Toronto Transit Commission (TTC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
GO Transit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
VIVA/York Region Transit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Volunteering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
5
Our first edition of Welcome Home, a guide for tenants has become one of the
most frequently requested publications of Shelter, Support and Housing
Administration. Before we embarked on an update, we invited tenants and service
providers to give us their feedback. Based on their suggestions we used more
colour, included maps, and listed additional services. We are grateful to everyone
who helped us to compile and check content, or reviewed sections for clarity and
style.
While every effort has been made to ensure the accuracy of the material, we rec-
ognize that program details may change, and we urge people to confirm the infor-
mation provided. If you do not find the services you are looking for in this guide,
try calling 211 for information on community services or 311 for services provided
by the City of Toronto.
If you have any comments or feedback, please write to us at ssha@toronto.ca.
ISBN 978-1-895739-60-2
www.toronto.ca/housing
6
Dial 9-1-1 for all emergencies (police, fire, ambulance)
Crisis Lines
Anishnawbe Health Mental Health Crisis Line 416-891-8606
(Aboriginal clients)
Assaulted Women's Helpline 416-863-0511; Toll Free: 1-866-863-0511
Centre for Addiction and Mental Health 416-535-8501 ext. 6885
Distress Centres of Toronto 416-408-HELP (4357)
Gerstein Crisis Centre 416-929-5200
Kids Help Phone Toll Free: 1-800-668-6868
Toronto Rape Crisis Centre 416-597-8808
Emergency Shelter
Central Intake 311; Toll Free: 1-877-338-3398
7
211 phone service
Dial 211 for information on community, social,
health and government services or go online at
www.211toronto.ca
311 Toronto
Outside city limits: 416-392-CITY (2489)
TTY: 416-338-0TTY (0889)
www.toronto.ca/311
Dial 311 for non-emergency City services,
programs and information.
Government of Ontario
General Inquiry: 416-326-1234
Toll Free: 1-800-267-8097
TTY: 416-325-3408
TTY Toll Free: 1-800-268-7095
www.ontario.ca
Information on provincial services, including
health services and income assistance.
Landlord and Tenant Board
24-hour information line
www.ltb.gov.on.ca
Information on the Residential Tenancies Act
and Board processes.
To speak with a real person call
Monday-Friday, 8:30 a.m.-5:00 p.m.
No legal advice is offered.
Service Canada
Toll Free: 1-800-622-6232;
TTY Toll Free: 1-800-926-9105
www.servicecanada.gc.ca
Information on Government of Canada services.
Telehealth Ontario
Toll Free: 1-866-797-0000
TTY Toll Free: 1-866-797-0007
24 hours a day, 7 days a week.
Free, confidential health information or advice
from a registered nurse.
Callers do not need a health card.
Tenant Hotline, Federation of
Metro Tenants Association
www.torontotenants.org
Trained staff can explain tenants rights and
obligations, while providing advice on matters
ranging from rent increases to maintenance
and eviction. FTMA does not offer legal advice.
Counselling services are available in 150 lan-
guages through a telephone interpreting service.
Online Tenant Survival Manual and Guide to
Tenant Rights (in 12 languages).
Toronto Childrens Services
General information: 311
Information on daycare subsidy: 416-392-5437
www.toronto.ca/children
If you are looking for daycare, programs for
moms and tots, or services for children with
special needs, the Childrens Services
website is a good place to start.
Toronto Police Services
Non-emergency number: 416-808-2222
www.torontopolice.on.ca
Toronto Transit Commission
(TTC)
www.toronto.ca/ttc
Information on bus and subway fares, routes
and schedules.
Wheeltrans
Trip Reservations: 416-393-4222
RideLine Automated Touch Tone Service:
416-397-8000
Priority Line: 416-393-4311
TTY Service: 416-393-4555
Customer Service and Wheel-Trans Registra-
tion, weekdays from 8:00 a.m.-4:00 p.m., call
416-393-4111 or email
wheeltrans.customerservice@ttc.ca
Information below is adapted from Information for New Tenants on the
Landlord and Tenant Board website, www.ltb.gov.on.ca. Landlords
must provide this information to new tenants on or before the date
the tenancy begins.
The Law
Most residential tenancies are covered by the
Residential Tenancies Act (the Act) which:
Gives landlords and tenants specific rights
and responsibilities
Provides rules for increasing the rent and for
evicting a tenant, and
Creates the Landlord and Tenant Board (the
Board).
Most residential rental units are covered by the
Act, with the exception of co-operative housing.
However, many of the Acts rules about rent do
not apply to non-profit and public housing.
If you need answers about the Act, contact the
customer service line for the Landlord and
Tenant Board at 416-645-8080 or
toll free 1-888-332-3234.
The Role of the Landlord and Tenant Board
is to:
Inform landlords and tenants about their
rights and responsibilities under the Act, and
Resolve disputes between landlords and
tenants through mediation or adjudication,
or by providing information.
Tenant Rights and
Responsibilities
You have the right to:
Security of tenancy. You can continue to live
in your rental unit until you give your landlord
proper notice that you intend to move out, you
and your landlord agree that you can move,
or your landlord gives you a notice to end
your tenancy for a reason allowed by the Act.
Privacy. Your landlord can only enter your
rental unit for the reasons allowed by the Act.
In most cases, before entering your unit, your
landlord must give you 24 hours of written
notice. There are some exceptions, however,
such as in the case of an emergency or if you
agree to allow the landlord to enter.
Important: If your landlord gives you a notice
to end your tenancy, you do not have to move
out. Your landlord must apply to the Board to
get an order to evict you. You will have the
right to go to a hearing and explain why your
tenancy should not end.
You are responsible for:
Paying your rent on time.
Keeping your unit clean, up to the standard
that most people would consider ordinary or
normal cleanliness.
Repairing any damage to the rental property
caused by you or your guests whether on
purpose or by not being careful enough.
You are not allowed to:
Change the locking system on a door that
gives entry to your rental unit unless you get
your landlords permission.
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Landlord Rights and
Responsibilities
Your landlord has the right to:
Collect a rent deposit. It cannot be more
than one months rent, or if rent is paid
weekly, one weeks rent. This deposit must be
used as the rent payment for the last month
or week of your tenancy. It cannot be used for
any other reason, such as to pay for
damages. A landlord must pay interest on
the deposit every year.
Increase the rent. There are special rules
that limit how often your landlord can increase
the rent and by how much. In most cases, a
landlord can increase the rent only once a
year by the guideline that is set by the
Minister of Municipal Affairs and Housing. A
landlord must give a tenant at least 90 days
of notice in writing of any rent increase and
this notice must be on the proper form.
Exceptions: New units, non-profit and public
housing units, residences at schools, colleges
and universities, and certain other accommo-
dation are not covered by all the rent rules.
Your landlord is responsible for:
Keeping the rental property in a good state of
repair and obeying health, safety and
maintenance standards.
Providing you with a copy of your written
tenancy agreement within 21 days after the
day you signed it and gave it to your landlord.
If your tenancy agreement is not in writing,
your landlord must give you written notice of
their legal name and address within 21 days
after your tenancy begins.
Your landlord is not allowed to:
Shut off or deliberately interfere with the
supply of a vital service (heat, electricity, fuel,
gas, or hot or cold water), care service or
food that your landlord must provide under
your tenancy agreement. However, your land-
lord is allowed to shut-off services temporarily
if this is necessary to make repairs.
Take your personal property if you dont pay
your rent and you are still living in your rental
unit.
Lock you out of your rental unit unless your
landlord has an eviction order from the Board
and the Sheriff comes to your rental unit to
enforce it.
Insist that you pay your rent by post-dated
cheque or automatic debit. These ways of
paying your rent can be suggested, but you
cannot be refused a rental unit or evicted for
refusing to give them.
This section has tips and information about where to fnd inexpensive
items or services, along with ideas for things to do that dont cost a
lot. Making your own meals is another way to save money. If you
would like to cook with others and learn new recipes, you many want
to join a community kitchen program. See pages 91-92 for a list.
Bicycles
At three downtown
locations, volunteer
and community-run bike shops offer bike re-
pair space and assistance with fixing your
bicycle. For information on bike paths, safety
programs and tips, go to
www.toronto.ca/cycling.
Bike Pirates
1292 Bloor St. West
http://bikepirates.com
Monday, Tuesday: 5:00 p.m. -9:00 p.m.
Thursday, Saturday: 12 noon -7:00 p.m.
Sunday: 12 noon-6:00 p.m. (women and
trans only)
Volunteer-run and volunteer-organized
Provides a Do-It-Yourself workspace.
Bike Sauce
717 Queen Street East.
http://bikesauce.org
Monday, Tuesday, Thursday, Friday:
5:00 p.m.-9:00 pm.
Wednesday: CLOSED
Saturday, Sunday: 12 noon-6:00 p.m.
A Do-It-Yourself bike repair space and com-
munity hub to fix your bicycle using available
tools and recycled or new parts.
Community Bicycle Network
416-504-2918
761 Queen Street West
www.communitybicyclenetwork.org
Buy, rent, volunteer hours in exchange for, or
even receive a donation of a bicycle.
Cleaning
With a few simple ingredients, you can clean
your home inexpensively. Save old clothes to
be cut-up and re-used as cleaning rags.
Cotton works best.
All purpose cleaners
One part dish soap to five parts water in a
spray bottle makes a gentle all purpose
cleaner.
Drains
Dont pour grease, coffee grinds or food down
the drain as it will clog.
For light drain cleaning, mix cup salt in 1
gallon of hot water, and pour down the drain.
Kitchen and bathroom all
purpose cleaner
Mix cup vinegar and cup
baking soda in gallon of water.
Oven cleaner
Mix cup baking soda, cup
salt and cup water into a paste. Moisten
oven interior and then spread on paste. Let
stand overnight. Remove paste and rinse.
Tub and tile
Rub in baking soda with a damp sponge and
then rinse with water.
Or mix cup baking soda with a little dish
detergent to make a creamy scrub.
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Toilets
Mix cup baking soda with 1 cup vinegar.
Let sit for 5 minutes. Scrub with toilet brush
and rinse.
Windows
Try five parts water, one part vinegar in a re-
cycled spray bottle. Wipe off with newspapers.
Community Thrift Shops
Double Take Clothing Store
416-925-7198
Yonge Street Mission
310 Gerrard Street East
www.ysm.on.ca
Gently used interview and career apparel.
Pegasus Community Project Thrift Store
416-913-2544
931 Kingston Road
Ontario Society for the Prevention of
Cruelty to Animals Thrift Shop
416-266-7716
2232 Kingston Road
Salvation Army Thrift Stores
www.torontosalvationarmy.ca
Jane Street Thrift Store
416-247-0505
1675 Jane Street
Bloor Street Thrift Store
416-533-9553
1219 Bloor Street West
Parkdale Thrift Store
416-536-3361
St. Clair West Thrift Store
416-651-2825
665 St. Clair Avenue West
Parliament Thrift Store
416-955-0362
252 Parliament Street
Kipling Thrift Store
416-746-3500
2291 Kipling Avenue
Eglinton Avenue East Thrift Store
416-752-2929
1921 Eglinton Avenue East
Kennedy Road Thrift Store
416-751-8050
1225 Kennedy Road
Goodwill Clothing, Furniture and
Toy Shops
Goodwill Store Overlea
416-422-0998
60 Overlea Boulevard
Goodwill Community Donation Centre
Toronto
416-363-3041
231 Richmond Street East
Goodwill Store Dufferin
416-782-3913
3302 Dufferin Street
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Goodwill Store Roncesvalles
416-534-1686
28 Roncesvalles Avenue
Goodwill Store St. Clair
416-656-5550
Value Village
Bloor Street
416-539-0585
Danforth
416-698-0621
2119 Danforth Avenue
North York
416-499-6177
2776 Victoria Park Avenue
Queen Street
416-778-4818
924 Queen Street East
Rexdale
416-675-7450
45 Woodbine Downs Boulevard
Rogers Road
416-247-7372
605 Rogers Road
Scarborough
416-439-4464
3701 Lawrence Avenue East
South Scarborough
416-752-0060
1525 Victoria Park Avenue
Wilson
416-633-2623
1030 Wilson Avenue
Computers
The programs listed here provide free or low-
cost computers to families or individuals in
need. Toronto Public Libraries offer free access
to computers and Internet at their locations,
see listings on page 78. For a comprehensive
list of agencies that provide computer access
and training, see www.211toronto.ca.
Kids@computers
416-392-8610
www.toronto.ca/socialservices/kids_comps.htm
Available to children 8-14 without a computer.
Eligible families must live in subsidized
housing or receive Ontario Works or Ontario
Disability Support Program benefits.
Successful applicants must take part in a
computer orientation session.
Little Geeks
416-367-4660
www.littlegeeks.org
Provides low-income families and children
under 18 with used computers and free
Internet.
Reboot Canada
416-534-6017
136 Geary Avenue
www.rebootcanada.ca
Provides low-cost computers to people on
government assistance.
Voicemail and email
The Toronto Public Library offers free classes
where you can learn how to use Internet email
services and set up a free email account, See
pages 78-81 to find a library near you.
Wireless Toronto
647-722-3567
contact@wirelesstoronto.ca
http://wirelesstoronto.ca
Provides free wireless Internet at various
hotspots across the city.
The network username is wirelesstoronto.
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2
Metro Voicemail Project
Persons without telephones can receive a
voicemail number to retrieve messages from
any touch-tone phone.
$10 for three months.
Sign up locations:
Agincourt Community Services
416-321-6912
4155 Sheppard Avenue East, Suite 100
Central Neighbourhood House
416-925-4363 ext. 103
349 Ontario Street
Monday, Wednesday: 12:30 p.m.-3:30 p.m.
Community Action Resource Centre
416-652-2273
1652 Keele Street
Queen West Community Health Centre
416-703-8482 ext. 100
168 Bathurst Street
Monday, Friday: 1:30p.m.-3:00 p.m.
Haircuts
Avola College of Hairstyling and Esthetics
416-967-1800
282 Dundas Street East
www.avola.ca
$9-12 haircuts
Barbarino's Hairstyling School Inc.
905-856-2777
7007 Islington Avenue, Unit 18 and 19
www.barbarinoshair.yp.ca
$7 haircuts
Michael Kluthe Salon
416-925-6306
1428 Yonge Street
www.michaelkluthe.com
Free haircuts on Wednesdays at 5:30 p.m.
Call ahead
Marca College of Hair and Esthetics
416-698-2558
2902 Danforth Avenue and
416-531-3131
900 Dufferin Street
www.marca-college.com
$9 haircuts
Things to do for free
The city is full of things to do for little or no
money. You can enjoy music, watch a parade,
go on a walking tour or see an art exhibit. The
listings here are just some of the options avail-
able to you. Check out local events in your
community newspaper or in the events calen-
dar on the City of Toronto website.
Attractions
Sun Life Financial Museum and Arts Pass
With a valid adult Toronto Public Library card,
you can borrow a free pass to the Royal On-
tario Museum or the Art Gallery of Ontario for
your family at any Toronto Public Library
branch. Quantities are limited and borrowing
rules apply.
Art Gallery of Ontario
416-979-6648
317 Dundas Street West
www.ago.net
Free on Wednesdays from 6:00 p.m.-9:00 p.m.
Bata Shoe Museum
416-979-7799
www.batashoemuseum.ca
Pay what you can on Thursday from
5:00 p.m.-8:00 p.m.
Dundas Square
www.ydsquare.ca
Lots of free art exhibits, concerts, films and
events every day.
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Nathan Phillips Square
www.toronto.ca/special_events/index.htm
Art exhibits, festivals and music.
Lots of free events.
Harbourfront Centre
416-973-4000
www.harbourfrontcentre.com
Art exhibits, festivals and music.
Lots of free events.
Riverdale Farm
416-392-6794
201 Winchester Street
www.friendsofriverdalefarm.com
Free
Royal Ontario Museum
416-586-8000
100 Queens Park
www.rom.on.ca
Free Wednesday: 4:30 p.m.-5:30 p.m.
Half price admission Friday: 4:30 p.m.-9:30 p.m.
Toronto Public Library
www.torontopubliclibrary.ca
The Toronto Public Library provides free
programs, courses, exhibits and events for
all ages.
Check their Whats On guide online for a list of
activities at your local branches. Some events
require registration with your library card.
Events
City of Toronto Festivals and Events
Calendar
http://wx.toronto.ca/festevents.nsf/
The online calendar allows you to search for
events by categories such as sports, family
and arts, as well as by cost and district.
Caribana Festival
www.caribanafestival.com
Pride Toronto
www.pridetoronto.com
Canada Day
www.toronto.ca/special_events/canada
Nuit Blanche
www.scotiabanknuitblanche.ca
Cavalcade of Lights
www.toronto.ca/special_events/cavalcade_lights
WinterCity
www.toronto.ca/special_events/wintercity
Recreation
Toronto Parks and Recreation
416-392-1111
Welcome Policy info line: 416-338-2000
Swimming pools: 416-338-POOL (7665)
www.toronto.ca/parks
The City of Toronto's Welcome Policy allows
you to join Toronto's recreation programs
even if you cant afford the fee. To apply, fill
out an application form available at commu-
nity centres and civic centres.
For a complete listing of parks, gardens and
trails, visit the Parks and Recreation website.
Check out the Toronto Fun Guide online for a
list of low-cost or free activities.
For a list of public pools, visit the Parks and
Recreation website, under Swimming.
A $2 fee applies for an adult leisure swim.
Heritage Toronto Walking Tours
www.heritagetoronto.org/discover-toronto/walk
Heritage Toronto walks tell the stories behind
the people, landscapes and historic buildings
that bring Torontos neighbourhoods to life.
Free, no reservations or pre-registration are
required.
Visit their website for the schedule.
Toronto Free Gallery
www.torontofreegallery.org
A not-for-profit art space for artists to
experiment and explore new ideas through
all types of media.
Wednesday-Friday: 11:00 a.m.-6:00 p.m.
Saturday: 12 noon-6:00 p.m.
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The following agencies provide a range of services to Aboriginal
clients including traditional healing, emergency shelter, employment
training and individual and family counselling. Some offer interpreta-
tion. See agency websites or call for more information.
Aboriginal Services
Aboriginal Legal Services Toronto
416-408-3967
415 Yonge Street, Suite 803
http://aboriginallegal.ca
Anishnawbe Health Toronto
416-360-0486
http://aht.ca
Primary health services
416-920-2605
Mental health and traditional healing
416-657-0379
22 Vaughan Road
Mental health and addiction services
Anduhyaun (Native Women's Shelter)
416-920-1492
1296 Weston Road (mailing address)
www.anduhyaun.org
Council Fire Native Cultural Centre
416-360-4350
www.councilfire.ca
Mtis Nation of Ontario
Toronto Regional Offce
416-977-9881
75 Sherbourne Street, Suite 222
www.metisnation.org
Miziwe Biik Aboriginal Employment
and Training
416-591-2310
www.miziwebiik.com
Native Canadian Centre of Toronto
416-964-9087
16 Spadina Road
www.ncct.on.ca
Native Child & Family Services of Toronto
416-969-8510
30 College Street
www.nativechild.org
Native Men's Residence (Na-Me-Res)
416-652-0334
14 Vaughan Road
www.nameres.org
Sagatay
416-651-6750
26 Vaughan Road
Outreach Services
416-653-4794
20A Vaughan Road
Native Women's Resource Centre
416-963-9963
www.nativewomenscentre.org
2 Spirited People of the First Nations
416-944-9300
www.2spirits.com
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Aboriginal Housing
Aboriginal Housing Support Centre,
Scarborough North
416-281-2057
20 Sewells Road
www.aboriginalhsc.org
Akwa Honsta Non-Proft Aboriginal Homes
416-413-1300
80 Carlton Street
Amik Frontiers Foundation
416-778-0822
419 Coxwell Avenue
http://frontiersfoundation.ca/amik
Gabriel Dumont Non-Proft Homes
416-286-5277
4201 Kingston Road, Unit 114A
Nekenaan (Second Stage Housing)
416-243-7669
1296 Weston Road
www.anduhyaun.org/housing
Nishnawbe Homes Inc.
416-975-5451
244 Church Street
Wigwamen Inc.
(Native Housing Main Offce)
416-481-4451
25 Imperial Street, Suite 310
www.wigwamen.com
Wigwamen Terrace (Seniors Housing)
416-925-9165
14 Spadina Road
Wigwamen Waabnong
416-481-4451
20 Sewells Road
If youre looking for information about drug, alcohol or other addictions,
you may want to call one of the general information lines listed here or visit
their websites. They can answer basic questions about drug and alcohol
use, suggest program and treatment options and refer you to other serv-
ices. Addiction recovery and harm reduction programs are also listed.
Crisis lines
Centre for Addiction and Mental Health
416-535-8501 ext. 6885
Distress Centres of Toronto
416-408-HELP (4357)
Gerstein Crisis Centre
416-929-5200
Kids Help Phone
Toll Free: 1-800-668-6868
General information and
referral
Drug and Alcohol Treatment Infoline
Toll Free: 1-800-565-8603
www.dart.on.ca
Information about treatment services.
Confidential.
416-535-8501
33 Russell Street
and
www.camh.net
Specialized treatment and prevention related
to alcohol and other drug abuse.
Outpatient and day programs.
Information, guides and publications.
Healthy Ontario, Drug Database
www.healthyontario.com/drugs.aspx
Information on Canadian prescription and
over-the-counter drugs.
Drugs are listed alphabetically by both brand
name and generic name.
Metro Addiction Assessment Referral
Service
416-599-1448
175 College Street
www.camh.net
Information sessions on addiction treatment
options and in-person assessment.
Detox and withdrawal
programs
Central Access
Toll Free: 1-866-366-9513
For admission to a detox or withdrawal
management program, call Central Access.
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Recovery and harm
reduction programs
Anishnawbe Health
416-657-0379
22 Vaughan Road
www.aht.ca
Mental health and addiction program for
Aboriginal clients.
Alcoholics Anonymous
416-487-5591
TTY: 416-487-5062
www.aatoronto.org
12-step recovery program. Call or visit
the website for a list of open meetings.
Breaking the Cycle
416-364-7373
761 Queen Street West, Suite 107
www.breakingthecycle.ca
Counselling and support for women involved
with drugs or alcohol and pregnant or have
children 6 years and under.
Cocaine Anonymous
416-927-7858
Toll Free: 1-866-622-4636
www.ca-on.org
Community Outreach Programs in
Addictions
416-516-2982
49 Bathurst Street, Suite 200
www.copacommunity.ca
Outreach, assessment and treatment to
seniors over 55 who have problems related to
alcohol or drug dependence.
Gamblers Anonymous
416-366-7613
http://gamblersanonymousontario.org
Jean Tweed Centre
416-255-7359
215 Evans Avenue
Supports for women with substance abuse
and gambling problems include a 21-day
residential program, trauma program and
programs for pregnant/parenting women.
Narcotics Anonymous
416-236-8956
Toll Free: 1-866-696-8956
www.torontona.org
the website for a list of meetings.
Overeaters Anonymous
416-588-6134
Toll Free: 1-888-221-5061
www.oaontario.org
Shout Clinic
Central Toronto Community Health Centres
416-927-8553
467 Jarvis Street
Offers a harm reduction program for home-
less and street involved youth under 25.
The Works
416-392-0520 (collect calls accepted)
277 Victoria Street, Main Floor
www.toronto.ca/health/sexualhealth
Office hours:
Monday-Friday: 10:00 a.m.-5:00 p.m.
Van hours:
Monday-Saturday: 6:30 p.m.-11:30 p.m.
Needle exchange program helping to prevent
the spread of communicable disease for drug
users and sex workers.
Harm reduction methadone services.
If you are concerned about bed bugs, call Toronto Health Connection
(416-338-7600). Calls may be forwarded to a Public Health Inspec-
tor for follow up. The Public Health Inspector will provide information
over the phone about bed bug identifcation and what is needed to
treat the infestation and prevent it from coming back.
What are bed bugs?
Bed bugs are small, oval insects that feed on
human blood. They do not spread disease, but
the bites can be very itchy.
What to look for:
Bites on the skin.
Waste matter (reddish brown or black
spots).
Bloodstains or spots on bedding.
Eggs or eggshells (about the size of a grain
of rice).
A sickly sweet smell.
Dealing with bed bugs:
The best method to deal with bed bugs is
Integrated Pest Management (IPM), which
combines a variety of techniques and products
that pose the least risk to human health and
the environment.
If you think you might have bed bugs, consult
with your local health department or a profes-
sional pest control operator to confirm an
infestation.
Notify the landlord or building manager. Land-
lords have a legal obligation to maintain the
property. Tenants are responsible for preparing
for pest control treatment if they able to do so
physically. If a landlord fails to address the
issue, a tenant can make a Maintenance Ap-
plication to the Landlord Tenant Board. (For
more information, contact the customer serv-
ice line for the Landlord and Tenant Board at
416-645-8080 or toll free: 1-888-332-3234.)
Tenants who receive Ontario Works or Ontario
Disability Support Program should talk to their
worker about possible supports.
If you have a vacuum, use a nozzle attach-
ment and vacuum all crevices on your mat-
tress, bed frame, baseboards and any objects
close to the bed. It is essential to vacuum daily
and empty the vacuum immediately.
Wash all your linens in the hottest water possi-
ble and place them in a hot dryer for 20 min-
utes. High heat is needed to kill the bugs.
Consider covering your pillows and mattress
with a plastic cover. Move the bed away from
the wall and keep sheets and bed covers from
touching the floor.
Remove all unnecessary clutter. Carefully in-
spect used clothing or furniture before bringing
it into your home.
For more information contact:
Toronto Health Connection
416-338-7600
Calls may be forwarded to a Public Health
Inspector for follow up.
1
9
For a complete list of activities at your local community centre, visit
www.toronto.ca/parks/torontofun. The City of Toronto has a Welcome
Policy that allows you to join recreation programs even if you cant
afford the fees. To fnd out more call 416-338-2000, visit a community
centre or see www.toronto.on.ca/parks/welcome_policy.htm.
Etobicoke York
District
Amesbury CC
1507 Lawrence Ave W
416-395-0145
Annette CRC
333 Annette St
416-392-0736
Bloordale CS
10 Toledo Rd
416-394-8699
Centennial Park
256 Centennial Rd
416-394-8750
Centennial RC West
2694 Eglinton Ave W
416-395-6040
Chalkfarm CC
180 Chalkfarm Dr
416-395-7802
Domenico DiLuca CC
25 Stanley Rd
416-395-6673
Edenbridge Centre
232 Edenbridge Dr
416-392-2451
Edgehill House
61 Edgehill Rd
416-397-4428
Elmbank CC
10 Rampart Rd
416-394-8671
Fairfeld Seniors Centre
80 Lothian Ave
416-394-8687
Falstaff CC
50 Falstaff Ave
416-395-7924
Gord and Irene Risk CC
2650 Finch Ave W
416-395-7953
Hilltop CS
35 Trehorne Dr
416-394-8701
Hollycrest CS
630 Renforth Dr
416-394-8703
Horner Avenue Seniors
Centre
320 Horner Ave
416-394-6000
Humber Sheppard CC
3100 Weston Rd
416-395-6127
Humberwood CC
850 Humberwood Blvd
416-394-5700
Islington CS
44 Cordova Ave
416-394-8705
Islington Seniors Centre
4968 Dundas St W
416-231-3431
James S Bell CS
90 Thirty-First St
416-394-8707
John G Althouse CS
130 Lloyd Manor Rd
416-394-8709
John English CS
95 Mimico Ave
416-394-8711
Joseph J Piccininni CRC
1369 St. Clair Ave W
416-392-0036
Keele CC
181 Glenlake Ave
416-392-0695
Kingsview Village CS
1 York Rd
416-394-5540
Mt. Dennis Community Hall
4 Hollis St
416-394-2747
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Norseman CS
105 Norseman St
416-394-8719
North Kipling CC
2 Rowntree Rd
416-394-8679
Ourland CC
18 Ourland Ave
416-394-8673
Park Lawn CS
71 Ballacaine Dr
416-394-8713
Pelmo Park CC
171 Pellatt Ave
416-394-2747
Smithfeld CS
175 Mount Olive Dr
416-394-8715
St. Marcellus CS
15 Denfield St
416-394-5490
Swansea CRC
15 Waller Ave
416-392-6796
The Elms CS
45 Golfdown Dr
416-394-8722
Thistletown CC
925 Albion Rd
416-394-8717
Thistletown Seniors Centre
925 Albion Rd
416-394-8869
West Acres Seniors RC
65 Hinton Rd
416-394-8680
North York District
Ancaster Park CC
41 Ancaster Rd
416-395-6057
Antibes CC
40 Antibes Dr
416-395-0475
Armour Heights CC
2140 Avenue Rd
416-395-7848
Banbury CC
120 Banbury Rd
416-395-6101
Barbara Frum CC
20 Covington Rd
416-395-6123
Bedford Park CC
81 Ranleigh Ave
416-392-0618
Broadlands Park CC
19 Castlegrove Blvd
416-395-7966
Cummer Park CC
6000 Leslie St
416-395-7803
Driftwood CC
4401 Jane St
416-395-6019
416-395-7944
Earl Bales Park CC
4169 Bathurst St
416-395-7873
Edithvale Park CC
7 Edithvale Dr
416-395-7827
Fairbank Memorial CC
2213 Dufferin St
416-394-2473
Flemingdon RC
29 St. Dennis Dr
416-395-7972
Flemingdon Park CC
150 Grenoble Dr
416-395-6014
Glen Long CC
35 Glen Long Ave
416-395-7961
Goulding Park CC
45 Goulding Ave
416-395-7826
Grandravine Park CC
23 Grandravine Dr
416-395-6171
Irving W. Chapley CC
205 Wilmington Ave
416-395-6016
Jenner Jean-Marie CC
48 Thorncliff Rd
416-396-2874
Lawrence Heights CC
5 Replin Rd
416-395-6120
Ledbury CC
160 Ledbury St
416-395-7962
Mitchell Field CC
89 Church Ave
416-395-0262
North Toronto Memorial CRC
200 Eglinton Ave W
416-392-6590
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Northwood CC
15 Clubhouse Court
416-395-7876
Oakdale CC
350 Grandravine Dr
416-395-0484
416-395-0488
O'Connor CC
1386 Victoria Park Ave
416-395-7957
Oriole Park CC
2975 Don Mills Rd W
416-395-7968
416-395-7969
Pleasantview CC
545 Van Horne Ave
416-395-6006
Roding Park CC
600 Roding St
416-395-7964
Seneca Village CC
1700 Finch Ave E
416-395-7858
Trace Manes Park CC
110 Rumsey Rd
416-396-2853
Viewmount CC
169 Viewmount Ave
416-395-6021
Toronto and East
York District
Adam Beck CC
79 Lawlor Ave
416-392-0741
Balmy Beach CC
14 Pine Ave
416-392-6972
Beaches RC
6 Williamson Rd
416-392-0740
Bob Abate CRC
485 Montrose Ave
416-392-0745
Brown CC
454 Avenue Rd
416-392-6826
Earl Beatty CC
455 Glebeholme Blvd
416-392-0752
East York CC
1081 1/2 Pape Ave
416-396-2880
East York Curling Club
901 Cosburn Ave
416-396-2816
Fairmount Park CC
1757 Gerrard St E
416-392-7060
Frankland CC
816 Logan Ave
416-392-0749
Hillcrest CC
1339 Bathurst St
416-392-0746
Holy Family CC
139 Close Ave
416-392-6695
Jimmie Simpson RC
870 Queen St E
416-392-0751
John Innes CC
150 Sherbourne St
416-392-6779
Main Square CC
245 Main St
416-392-1070
Masaryk-Cowan CRC
220 Cowan Ave
416-392-6928
Matty Eckler CC
953 Gerrard St E
416-392-0750
Maurice Cody CC
181 Cleveland St
416-392-0747
McCormick RC
66 Sheridan Ave
416-392-0742
Niagara CC
700 Wellington St W
416-392-0743
Parkdale CRC
75 Lansdowne Ave
416-392-6696
Regent Park North RC
415 Gerrard St E
416-392-5490
Regent Park South CC
203 Sackville Green
416-392-0753
S.H. Armstrong CRC
56 Woodfield Rd
416-392-0734
Scadding Court CC
707 Dundas St W
416-392-0335
Secord CC
91 Barrington Ave
416-396-2857
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St. Lawrence CRC
230 The Esplanade
416-392-1347
Stan Wadlow Clubhouse
373 Cedarvale Ave
416-396-2842
Terry Fox CC
2 Gledhill Ave
416-392-0199
Trinity CRC
155 Crawford St
416-392-0743
Wallace Emerson CC
1260 Dufferin St
416-392-0039
Wellesley CRC
495 Sherbourne St
416-392-0227
Scarborough
District
Agincourt RC
31 Glen Watford Dr
416-396-4037
Berner Trail CC
120 Berner Trail
416-396-4527
Birchmount CC
93 Birchmount Rd
416-396-4311
Birkdale CC
1299 Ellesmere Rd
416-396-4069
Burrows Hall CC
1081 Progress Ave
416-396-4670
Cedarbrook CC
91 Eastpark Blvd
416-396-4028
Cedar Ridge CC
225 Confederation Dr
416-396-4026
Centennial RC
1967 Ellesmere Rd
416-396-4057
Commander Park
140 Commander Blvd
416-396-4024
Curran Hall CC
277 Orton Park Blvd
416-396-5156
Don Montgomery CC
2467 Eglinton Ave E
416-396-4043
Ellesmere CC
20 Canadian Rd
416-396-5536
Goldhawk Park CC
295 Alton Towers Circle
416-396-7757
Heron Park CC
292 Manse Rd
416-396-4035
Jack Goodlad Centre
929 Kennedy Rd
416-396-7566
L'Amoreaux CRC
2000 McNicoll Ave
416-396-4510
Malvern CRC
30 Sewells Rd
416-396-4054
McGregor CC
2231 Lawrence Ave E
416-396-4023
Miliken Park CRC
4325 McCowan Rd
416-396-7757
Neilson House
1575 Neilson Rd
416-396-4526
Oakridge CC
63 Pharmacy Ave
416-338-1966
Port Union CC
5450 Lawrence Ave E
416-396-4031
Scarborough Village RC
3600 Kingston Rd
416-396-4048
Scott Westney House
180 McLevin Ave
416-396-4071
Stephen Leacock CC
2520 Birchmount Rd
416-396-4040
Tall Pines CC
64 Rylander Blvd
416-396-4350
Tam Heather CC
730 Military Trail
416-284-9251
West Rouge CC
270 Rouge Hills Dr
416-396-4147
West Scarborough CC
313 Pharmacy Ave
416-755-9215
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Community Centre on other map
Etobicoke/York Community Centre
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The Ombudsman, or complaints offce, is a method of last resort.
Before using the Ombudsman, try to resolve your problem by using
the complaint procedures offered by the government organization
you are dealing with. If you are uncertain what complaint procedures
are available, ask the organization directly.
Remember to:
Get the names and titles of the people you
have dealt with.
Keep track of the dates of your contact with
the organization.
Keep all papers and letters relating to your
complaint.
City of Toronto
Offce of the Ombudsman
416-392-7062
TTY: 416-392-7100
112 Elizabeth Street, Ground level
www.ombudstoronto.ca
Fax: 416-392-7067
E-mail: ombuds@toronto.ca
The Ombudsman addresses concerns about
the services delivered by the City of Toronto
and its agencies, boards and commissions
delivers and investigates complaints of admin-
istrative unfairness. The Office is independent
from the City and impartial. Its services are
confidential and free of charge. It should be
used only after all efforts to resolve the issue
with the City directly have been exhausted.
How to make a complaint:
Complaints can be made by phone, fax, email
or in person.
Province of Ontario
Ombudsman of Ontario
Toll Free: 1-800-263-1830
TTY Toll Free: 1-866-411-4211
Bell Trinity Square
483 Bay Street, 10th Floor, South Tower
www.ombudsman.on.ca
Fax: 416-586-3485
Email: info@ombudsman.on.ca
Monday-Friday: 9 a.m.-4:30 p.m.
The Ombudsman investigates complaints
about services provided by the government of
Ontario and its organizations. All complaints
are confidential and free of charge. If you have
already tried to have your complaint addressed
by the Ontario public service and are not
satisfied at the outcome, make a complaint to
the Ombudsman.
How to make a complaint:
Complaints can be made by phone, fax, email,
mail or in person. Appointments are recom-
mended for in-person complaints.
Government of Canada
Toll Free: 1-800-622-6232
TTY Toll Free: 1-800-926-9105
The Government of Canada doesnt have a
single office to handle complaints. If you have
a complaint, phone Service Canada and
speak with an operator who will direct your call
to the appropriate office or ministry.
2
8
Supportive counselling helps many people deal with diffcult issues
such as divorce or grief. If you are looking for a counsellor, you have
several options. You can talk to your family doctor about a referral,
or try one of the organizations listed below. You can also call 211
Community Information and ask for assistance fnding a program.
Family services
Catholic Family Services of Toronto
416-921-1163
www.cfsofto.org
Individual, family and marriage counselling.
Group counselling.
Fees on a sliding scale.
Family Service Toronto
416-595-9230
Service Access Unit: 416-595-9618
355 Church Street
www.familyservicetoronto.org
Offers individual, couple, family counselling
and therapy at locations in downtown Toronto,
Scarborough, North York, South Etobicoke,
and Rexdale.
Islamic Social Services and Resources
Association
416-767-1531
2375 St. Clair Avenue
Individual and family counselling.
Free.
Jewish Family and Child
416-638-7800
Lipa Green Centre, 4600 Bathurst Street
www.jfandcs.com
Individual, couple and family counselling.
Group programs addressing issues such as
divorce and separation, effective parenting,
bereavement, anger management.
Native Child and Family Services of
Toronto
416-969-8510
30 College Street
www.nativechild.org
Counselling for families (individual and
groups).
Counselling for women leaving abusive
relationships.
Men's healing program.
See also the services listed under Mental
Health on pages 104-106.
2
9
This section provides information on places that offer low-cost dental
treatment and clinics run by Toronto Public Health. Toronto Public
Health Dental Clinics provide free basic dental services to eligible
low-income children, high school students and seniors.
For more information call the number listed or
see the Toronto Public Health website at
www.toronto.ca/health
The provincial program, Children in Need of
Treatment, now provides emergency dental
care to children up to 18 through Toronto
Public Health Dental Clinics.
Institutions offering low-
cost dental treatment
Toronto/East York
Faculty of Dentistry, University of Toronto
416-979-4927 (adults)
101 Elm Street
Open September-June.
George Brown College, Casa Loma Campus
416-415-4547
175 Kendal Avenue
Low-cost cleanings, small fillings and dentures.
416-703-8481
168 Bathurst Street
All Toronto residents, reduced prices.
Regent Park Community Health Centre
416-364-2261 ext. 7019
All Toronto residents.
Shout, Dental Treatment Clinic
416-927-8553
467 Jarvis Street
Free services for youth 16-25.
Yonge St. Mission, Evergreen Centre
416-929-9614
381 Yonge Street
Free dental services for street youth under 25.
Scarborough
Scarborough Hospital, Urban Dental Clinic
416-438-3872
3000 Lawrence Avenue East, Building A,
2nd Floor
For youth and low-income adults.
Free emergency dental care.
The following provide
hygiene services only
North York
Toronto College of Dental Hygiene
416-423-3099
300 Steep Rock Drive
No fixed schedule, appointment to be booked
with student.
Scarborough
Oxford College of Arts and Business
416-439-8668
670 Progress Avenue
Toronto/East York
Canadian Business College Dental Hygiene
Clinic
416-925-6594
2 Bloor Street West, Upper Cumberland Terrace
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Regency Dental Hygiene Academy
416-341-0100 ext. 27
481 University Avenue
Anyone is eligible.
Yorkville College
416-929-0121
94 Cumberland Street
Toronto Public Health
Dental Clinics
These clinics provide free dental care for
eligible low-income children, high school
students and seniors. Services offered at
these clinics include:
Examinations
Fillings
Extractions
Partial and Full Dentures (clients may be re-
quired to pay half the laboratory fee.)
Cleanings
Fluoride treatment
Sealants
Root canals on selected teeth.
Etobicoke
416-338-1790
8 Taber Road
416-338-1486
399 The West Mall
416-252-6471
185 Fifth Street
North York
416-338-8399
5100 Yonge Street, Ground Floor
416-338-2025
12 Flemington Road
416-338-1224
1651 Keele Street
Scarborough
416-338-7442
160 Borough Drive
Toronto/East York
416-392-0907
2398 Yonge Street
416-392-6683
416-392-0934
235 Danforth Avenue
416-392-6680
277 Victoria Street, 2nd Floor
416-392-1410
340 College Street, Suite 370
416-392-0988
416-392-1777
95 Lavinia Avenue
3
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2
This page contains information on how to obtain an Ontario Drivers
Licence, driver education and testing, and Drive Test locations. For
more detailed information, see the Ministry of Transportation website.
Ontario Drivers Licence
and Testing
Drivers License
An Ontario driver's licence is proof of your
privilege to drive. You must carry it with you
whenever you drive. You must be at least 16
years old and have a valid Ontario driver's
licence to drive in the province. To apply for an
Ontario Drivers Licence you are required to
show proof of your legal name, date of birth
(must state the day, month and year of birth)
and signature. Documents must be original
and valid.
Driver Education
Information about driver education can be
found at the Drive Test website
www.drivetest.ca. Written tests for all licence
classes are offered in all Drive Test centres.
To book a Drive Test:
Automated booking line: 416-325-8580 or
Toll Free: 1-888-570-6110
Ministry of Transportation website:
www.rtbo.rus.mto.gov.on.ca
Visit any of DriveTest Locations
(see list)
Drive Test Locations
The following locations are also Designated
French Driver Examination Centres:
Toronto Downsview
Downsview Park
37 Carl Hall Road
Monday-Friday: 8:30 a.m.-5:00 p.m
Toronto Etobicoke
Centennial Park Plaza
5555 Eglinton Avenue West
Monday-Saturday: 8:30 a.m.-5:00 p.m.
Toronto Metro East
Victoria Terrace Plaza
1448 Lawrence Avenue East, Unit 15
Monday-Friday: 8:30 a.m.-5:00 p.m
Toronto Port Union
The Village of Abbey Lane
Shopping Centre
91 Rylander Boulevard.,
Unit #109A
Monday-Saturday:
8:30 a.m.-5:00 p.m.
3
3

TORONTO DROP-IN NETWORK
MEMBER SERVICE INFO (Please confirm information.)

The Toronto Drop-In Network (TDIN) is an active coalition of 45+ drop-in centres working with people who are homeless, marginally housed or socially
isolated in Toronto. Our Network includes drop-ins of all sizes and diverse philosophies serving men, women, youth, seniors and families. Member agencies
are located throughout the City of Toronto.
TDIN works to increase the capacity of Torontos drop-in centres to serve their clients through training, communication, coordination, advocacy and
engagement with other member agencies, related service providers and government.

Funding for this project is provided by the Government of Canadas Homelessness Partnership Initiative, administered by the City of Toronto.

Brochure Layout and Map Renderings created by Rich Yuzon

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This section lists various education, training apprenticeship programs
for adults, including basic literacy, ESL, and GED. For information on
enrolling school-age children, contact the Toronto District School
Board or the Toronto Catholic District School Board.
referral
Metro Toronto Movement for Literacy
416-961-4013
Literacy Hotline: 416-961-5557
344 Bloor Street West, Suite 306
www.mtml.ca/lan
Online database of classes, programs,
schools and tutor associations for adults.
Telephone information and referral for adult
literacy, upgrading and English as a Second
Language (ESL) programs.
Ontario Ministry of Education and Training
www.edu.gov.on.ca/eng/welcome.html
Website has information on education
and training programs and how to access
them, as well as Frequently Asked Questions.
ILC Independent Learning Centre
416-484-2704 (English)
416-484-2722 (French)
2180 Yonge Street
www.ilc.org
Provides a distance education program in
English and in French for Ontario residents
who want to earn secondary school diploma
credits, upgrade basic skills, or study for
personal development.
Also offers an elementary program for
children temporarily living outside Canada.
GED Information and Testing Centre
(service provided by the YMCA)
416-484-2737
Toll Free: 1-800-573-7022
2180 Yonge Street
(Independent Learning Centre)
General Educational Development (GED)
testing program allows adults who have not
finished high school to show that they have
acquired the knowledge and skills associated
with, and comparable to, high school completion.
Successful GED candidates earn the Ontario
High School Equivalency Certificate.
Toronto Catholic District School Board
(For a full listing of services see TCDSB
section)
General Enquiries:
416-222-8282 ext. 5314
Adult Education
(ESL, LINC, Citizenship, Literacy, ISAP):
416-222-8282 ext. 5348, 2513, 2429, 2491,
2499
Continuing Education
(night school credit, summer school):
416-222-8282 ext. 2675
www.tdsb.org
4
9
Toronto District School Board
(For a full listing of services see TDSB section)
General Line:
416-397-3000
Continuing Education and ESL:
416-338-4000
Language Instruction for Newcomers to
Canada (LINC):
416-925-5462
Key to Learn, Virtual School (E-learning):
416-396-8481
www.tdsb.on.ca
Continuing Education Night High School
Classes
General Registration: 416-338-4222
2 Trethewey Drive, 3rd Floor
Apprenticeships
Ministry of Training, Colleges & Universities
Ontario, Apprenticeship Program
416-326-5800
625 Church Street, 1st Floor
www.edu.gov.on.ca/eng/tcu/employmentontario
Website has information on scholarships for
youth and on-the-job apprenticeship training.
Also has information on pre-apprenticeship
programs and how to get started.
Toronto Community Colleges
Provide training in a wide range of practical
and technical skills.
Programs are planned in cooperation with
industry to provide maximum employment
opportunities.
Etobicoke/York
Humber College Various Campuses
416-675-3111
www.humber.ca
North York
Seneca College Various Campuses
416-491-5050 ext. 2800
www.senecac.on.ca
Scarborough
Centennial College
416-289-5000
Toll Free: 1-800-268-4419
www.centennialcollege.ca
Toronto/East York
George Brown College-Various Campuses
416-415-2000
Toll Free: 1-800-265-2002
TTY Toll Free: 1-877-515-5559
www.georgebrown.ca
5
0
Reading, writing, math and
computer skills
Etobicoke/York
Belka Enrichment Centre
416-744-3430
Toll Free: 1-888-344-3430
1977 Finch Avenue West, Suite 212
www.caglomissions.org
Open to all, focus on African and Caribbean
Canadian communities.
Lamp Community Health Centre
416-252-6471
TTY: 416-252-1322
185 Fifth Street
www.lampchc.org
Monday-Thursday: 9:00 a.m.-8:00 p.m.
Friday: 9:00 a.m.-5:00 p.m.
Free one-on-one and small group tutoring in
reading, writing and basic math.
Participants must be over age 19 and fluent
in English.
TTC tickets and childcare costs can be covered.
The Learning Enrichment Foundation
416-769-0830
116 Industry Street
www.lefca.org
Provides skills training and job placement
services to adults age 16-30.
Toronto/East York
Alexandra Park Neighbourhood Learning
Centre
416-591-7384
Scadding Court Community Centre
707 Dundas Street West, Room 2
www.apnlc.org
Offers Literacy and Basic Skills (LBS)
programs to adults free of charge.
Assistance is available to anyone who needs
to improve reading, writing, math or basic
computer skills.
Canadian Hearing Society
416-928-2532
TTY: 416-928-2519
271 Spadina Road
www.chs.ca/offices/toronto
Eligibility: deaf, deafened and hard of hearing
adults with limited English or ASL.
Educational support for part-time post-
secondary studies is available in the form of
Sign Language.
Interpreters, Computerized Notetakers and
Assistive Listening Devices.
Centre for Community Learning
& Development
416-968-6989
Parliament Library
269 Gerrard Street East, 2nd Floor
www.tccld.org
Academic skills upgrading includes Language
Arts, College Math Preparation, Job
Readiness/Employability Skills Training.
CNIB
416-486-2500 ext. 8286
1929 Bayview Avenue
www.cnib.ca
Programs available for individuals with
impaired vision who are out of school.
5
1
Davenport Perth Neighbourhood Centre
416-656-8025 ext. 421
1900 Davenport Road
www.dpnc.ca
Monday-Thursday: 1:00 p.m.-3:00 p.m. and
7:00 p.m.-9:00 p.m.
Available to individuals age 19 and older with
no high school diploma.
Literacy program helps to improve reading,
writing and math skills.
Tutors, group learning and afternoon/evening
classes.
Dixon Hall, Regent Park Learning Centre
416-363-3920
www.dixonhall.org
Programs include the Literacy Program for
basic skills, the Family Computer Literacy
Program (19 computer workstations with
tutoring and internet access) and Social
Enterprise and Employment Development
(SEED).
East York Learning Experience
416-425-2666
266 Donlands Avenue
Monday, Tuesday: 9:00 a.m.-9:00 p.m.
Wednesday: 9:00 a.m.-5:00 p.m.
Adult skill development and enrichment
programs in literacy, basic math and
computer skills.
Frontier College
416-923-3591
35 Jackes Avenue
www.frontiercollege.ca
Operates a variety of literacy programs
across the city.
One-to-one tutoring with adults and ESL for
new Canadians.
Beat the Street program includes literacy
upgrading, a GED preparation course and
computer skills training.
Parkdale Project Read
416-531-6308
1209 King Street West
http://parkdaleprojectread.org
Drop-in learning times, small group or one-to-
one tutoring learning methods are available to
adults for reading, writing, basic math and
basic computer skills.
Specialty learning groups include science
and history, womens studies, seniors and
community in action.
St. Christopher House
416-848-7980
1033 King Street West
Friday 9:00 a.m.-5:00 p.m.
www.stchrishouse.org
Programs include one-to-one and small
group learning for reading, writing and math
skills.
GED and ACE Upgrading Program.
Street Haven at the Crossroads
416-392-9230
Adelaide Resource Centre for Women
67 Adelaide Street East, 3rd Floor
Monday-Thursday: 1:00 p.m.-5:00 p.m. (some
program hours vary)
www.streethaven.com
Women only.
Literacy, math, and academic upgrading.
Computer training access and job readiness.
5
2
Toronto Catholic District
School Board
Adult Learning Centres
Literacy and Basic Skills is a day program
that helps learners improve their reading,
writing and basic mathematics so they can go
to high school, college and find suitable
employment.
The Language Instruction for Newcomers to
Canada program is designed for permanent
residents and convention refugees. The goal
of this program is to help learners achieve
basic to high intermediate levels of English
proficiency.
Adult Education Program, Literacy
and Basic Skills
Etobicoke/York
Learning Enrichment Foundation
416-760-2568
116 Industry Street
Toronto/East York
Ralph Thornton Community Centre
765 Queen Street East, Mezzanine
416-392-6810 ext. 232
North York
Norfnch Centre
416-393-5558
45 Norfinch Drive, 3rd Floor
St. Jane Frances
416-393-5296
2745 Jane Street
Literacy through LINC Levels 1-7
Day, evening and weekend classes. To
register, call or visit the location of your
choice. Some childcare is available.
Etobicoke/York
Lakeshore LINC Centre TCDSB
416-397-6194
2275 Lake Shore Boulevard West,
2nd Floor, Suite 200
Toronto/East York
Eglinton LINC and ESL Centre
416-397-6196
90 Eglinton Avenue East, Suite 200
Park Place LINC Program - TCDSB
416-397-6593
2299 Dundas Street West, Suite 102
Scarborough
Aldebrain LINC Program TCDSB
416-750-2070 or 416-392-6624
2155 Lawrence Avenue East, 2nd Floor
Mary Ward LINC & ESL Centre
416-397-6046
44 Kelvinway Drive
Victoria Park LINC Centre TCDSB
416-397-6591
2 Lansing Square, Unit 102
5
3
Toronto District School
Board
Adult Learning Centres
Day programs which allow credit completion
of grade 9-12.
Credit options include ESL, English, math,
science, co-op, hairstyling and pre-
apprenticeship classes.
Etobicoke/York
Burnhamthorpe Adult Learning Centre
416-394-7130
500 The East Mall
http://schools.tdsb.on.ca/burnhamthorpe
North York
Emery Adult Learning Centre
416-395-3225
3395 Weston Road
www.emeryadult.com
Yorkdale Adult Learning Centre/SS
416-395-3350
38 Orfus Road
www.yorkdale.net
Scarborough
Scarborough Centre for Alternative Studies
416-396-6921
939 Progress Avenue
www.scasonline.com
Toronto/East York
City Adult Learning Centre (CALC)
416-393-9740
1 Danforth Avenue
www.calconline.net
Adult Literacy and Basic Skills
Etobicoke/York
Burnhamthorpe Collegiate Adult Learning
Centre
416-394-3809
500 The East Mall
Scarborough
Pharmacy Adult Learning Centre
416-396-6904
1641 Pharmacy Avenue
Toronto/East York
Bickford Centre
416-393-1995
777 Bloor Street West, Room 214B
Reduced fees music school.
Bang the Drum (internet access and tutoring).
ESL for new immigrants and refugees.
Programs for women 19 years and over.
Community Colleges
Provide training in a wide range of practical
and technical skills.
Programs are planned in cooperation with
industry to provide maximum employment
opportunities.
Centennial College
416-289-5000; Toll Free: 1-800-268-4419
www.centennialcollege.ca
George Brown College
416-415-2000; Toll Free: 1-800-265-2002;
TTY: 1-877-515-5559
www.georgebrown.ca
Humber College
416-675-5000
www.humber.ca
Seneca College
416-491-5050 ext. 2800
www.senecac.on.ca
5
4
For a more comprehensive listing of employment services and pro-
grams, contact Employment Ontario or visit www.211toronto.ca. Em-
ployment Resource Centres are also located in each of the Toronto
Employment and Social Services offces.
See www.toronto.ca/socialservices for an up-to-date list.
General information
Employment Ontario
Information and referral in 25 languages
Toll Free: 1-800-387-5656
TTY Toll Free: 1-866-533-6339
www.edu.gov.on.ca/eng/tcu/employmentontario
For assistance finding the right employment
program, you can call the number listed to
speak to an employment counsellor, or go on-
line to find a listing of different employment
programs. Please contact programs individu-
ally to confirm details as these may change.
Toronto Employment and
Social Services
Employment Resource
Centres
General information: 416-392-8623
www.toronto.on.ca/socialservices
Career and Employment Information Specialists
can assist with career development, resume
and cover letter writing, interview skills and pro-
gram referrals. Resources and services offered
include computers, printers, telephones, job
postings, workshops and presentations.
East District
Scarborough West
416-392-2749
1225 Kennedy Road
Scarborough North
YMCA
416-335-5490
5635 Finch Avenue East
Consillium Place
416-397-5560
100 Consillium Place
Central District
East Toronto
416-397-5837
Central Toronto
416-397-1788
150 Eglinton Avenue East, 9th floor
Golden Mile
416-392-3400
North District
North York East
416-392-4107
20 Lesmill Road
Lawrence Square
416-397-1590
700 Lawrence Avenue West
North York Central
416-397-9551
1117 Finch Avenue West
5
5
South District
Downtown
416-392-3430
111 Wellesley Street East, 2nd Floor
HighPark/Parkdale
416-397-7380
Metro Hall
416-388-2749
55 John Street, Main Floor
Regent Park Employment Services
416-392-3456
West District
Attwell
416-392-6402
220 Attwell Drive
Etobicoke South
416-397-9539
779 The Queensway
York Humber
416-392-6195
605 Rogers Road
5
6
This section includes basic information about income support and
trustee programs. Filing an annual income tax return is important in
order to receive the GST/HST rebate. See the Income Tax section for
a list of free clinics.
To fnd out if you are
eligible, contact the
program directly.
Canada Child Tax Beneft
Toll Free: 1-800-387-1193
www.cra-arc.gc.ca
A tax-free monthly payment made to eligible
families to help them with the cost of raising
children under 18.
Canada Pension Plan (CPP)
Toll Free: 1-800-277-9914
TTY Toll Free: 1-800-255-4786
Retirement Pension
Disability Benefits
Death Benefit
Children's Benefits
Survivor's Pension
Employment Insurance (EI)
Toll Free: 1-800-206-7218
TTY Toll Free: 1-800-529-3742
Regular Benefits
Maternity and Parental Benefits
Sickness Benefits
Compassionate Care Benefits
Fishing Benefits
Workers and/or Residents Outside Canada
Family Supplement
GST/HST Credit
Toll Free: 1-800-959-1953
www.cra-arc.gc.ca
The GST/HST Credit program issues pay-
ments to Canadians with low and modest
incomes to help offset all or part of the
GST/HST they pay on the purchase of goods
and services.
The Canada Revenue Agency website
provides information on application proce-
dures, eligibility and payment of the GST/HST
credit.
You must file an income tax return to benefit.
Guaranteed Income Supplement (GIS)
Toll Free: 1-800-277-9914
TTY Toll Free: 1-800-926-9105
Provides additional money, on top of the Old
Age Security pension, to low-income seniors
living in Canada.
Old Age Security (OAS)
Toll Free: 1-800-277-9914
TTY Toll Free: 1-800-255-4786
Old Age Security Pension
Allowance Program
Allowance for the Survivor
Guaranteed Income Supplement
Old Age Security Identification Card
5
7
Ontario Child Beneft
Toll Free: 1-866-387-1193
TTY Toll Free: 1-800-387-5559
www.gov.on.ca/children
Eligibility is based on the number of children
under age 18 in your family and your familys
net income.
The Ontario Disability Support Program
(ODSP)
Toll Free: 1-800-808-2268
www.mcss.gov.on.ca
ODSP is designed to meet the needs of
people with disabilities who are in financial
need, or who want and are able to work and
need support.
ODSP Offces:
North York
TTY: 416-325-5846
1870 Wilson Avenue
Scarborough
TTY: 416-326-7290
770 Birchmount Road, Unit 30
Toronto/East York
TTY: 416-314-6521
47 Sheppard Avenue East, 6th Floor
Downtown
TTY: 416-314-3393
385 Yonge Street, 2nd Floor
Ontario Works (OW)
Toronto Employment and Social Services
General information: 416-392-8623
Apply for assistance: 416-397-0330
Apply online: www.toronto,ca/socialservices
Client Services Information Unit:
416-392-2956
Employment and Social Services provides
employment supports, financial benefits and
social supports to people living in Toronto.
Staff in offices across the city provide a range
of services including help finding a job, financial
support, and help accessing childcare.
For an up-to-date list of offices and corre-
sponding postal codes (areas of service), see
www.toronto.ca/socialservices
Services in other languages
Multilingual Access Lines
Employment and Social Services staff provide
general information about Employment and
Social Services and Ontario Works in the
languages listed below. When you call one of
these numbers you may leave a message and
a staff person will call you back to give you
information about Ontario Works, and tell you
how to apply, or give you information about
services and supports in your community.
Chinese 416-397-7383
French 416-397-7385
Persian/Farsi 416-392-2987
Polish 416-392-4225
Portuguese 416-397-7381
Russian 416-397-0123
Somali 416-397-7384
Spanish 416-397-7382
TTY 416-392-2823
When applying for Ontario Works, if you do not
speak English you will need an interpreter
when you call. For help finding an interpreter
visit www.211toronto.ca or call one of the
above multilingual access lines.
5
8
Trustee programs
Ontario Ministry of the Attorney General
Offce of the Public Guardian and Trustee
416-314-2800
Toll Free: 1-800-366-0335
TTY: 416-314-2687
55 Bay Street, Suite 800
www.attorneygeneral.jus.gov.on.ca
Manages the financial affairs of persons who
are mentally incapable and without someone
to act on their behalf.
Evangel Hall
416-504-3563
552 Adelaide Street West
www.evangelhall.ca
Voluntary trusteeships for local residents who
want this service.
Neighbourhood Information Post
Housing Trusteeship Program
416-924-2543
www.nipost.org
Helps individuals maintain rental accommo-
dation on a pre-authorized basis.
Budget counselling.
St. Stephens Community Centre
416-964-8747
260 Augusta Avenue
www.ststephenshouse.com
Voluntary trusteeship program.
Waiting list for program.
5
9
This section includes general information services that can help you
fnd the health care you need, where to get a Health Card, programs
to help purchase medical supplies/equipment, and listings for Com-
munity Health Centres and Hospitals.
For emergencies please dial 9-1-1
referral
The following services can help you connect
to health services, answer general health
questions and provide confidential advice.
Community Care Resources
416-506-9888
Toll Free: 1-866-243-0061
www.toronto.communitycareresources.ca
Community Care Access Centres (CCACs) are
local organizations that can help you access
government-funded home care services and
long-term care homes. They also help people
to navigate community support and health
agencies. Anyone can make a referral to a
CCAC - you, a family member, caregiver,
friend, physician or other health care professional.
CCAC In-Home Services
If eligible, the health care services you may
receive include:
Nursing
Personal support (help with bathing, dressing, etc.)
Physiotherapy
Occupational therapy
Speech-language therapy
Social work
Nutritional counseling
Medical supplies and equipment.
Specialized Services
CCACs also offer specialized programs
geared to specific health needs:
Acquired brain injury
Convalescent Care (short-term care in a
Long-Term Care Home)
Respite care (in-home or short-stay at a
Long-Term Care Home) that provides a break
for the caregiver
Child and family services
Mental health
Palliative care (care at the end of life).
Healthy Ontario
www.healthyontario.com
General health information
Advice on fitness and nutrition
Searchable database on Canadian
prescription and over-the-counter drugs
For information on street drugs call the
Centre for Addiction and Mental Health,
416-595-6111.
Telehealth Ontario
Toll Free: 1-866-797-0000
TTY Toll Free: 1-866-797-0007
A free, confidential telephone service for
general health information or advice from a
Registered Nurse
Callers do not need a Health Card
24 hours a day, seven days a week.
Toronto Public Health
Toronto Health Connection Information Line:
416-338-7600
TTY: 416-392-0658
www.toronto.ca/health/thc_index.htm
Information and access to all Toronto Public
Health programs and services.
Free, confidential information and advice.
6
0
Finding a new doctor
Health Care Connect
Toll Free: 1-800-445-1822
www.health.gov.on.ca
Ministry of Health and Long-Term Care
(MOHLTC) program that helps people find a
health care provider accepting new patients.
Registrations taken over the phone.
A valid OHIP card is needed.
Housecalls
MedVisit Doctors Housecall Service
416-631-3000
www.medvisit.ca
Doctors make house calls for non-emergency
situations.
All charges covered by Ontario Health Insurance.
OHIP card needed.
Ontario Health Insurance
Program
Ontario Ministry of Health
INFOline Toll Free: 1-800-664-8988
TTY Toll Free: 1-800-387-5559
Information about Health Cards, drug plans
and seniors care.
OHIP Offces:
Toll Free: 1-888-376-5197
For new or replacement cards
Etobicoke
Sun Life Financial Centre
3300 Bloor Street West, Unit 142
Monday, Tuesday, Wednesday,
Friday: 8:30 a.m.-5:00 p.m.,
Thursday: 8:30 a.m.-7:00 p.m.
(5:00 p.m. to 7:00 p.m. by appointment only)
North York
4400 Dufferin Street, Unit 4A
Friday: 8:30 a.m.-5:00 p.m.
Scarborough
Monday-Thursday: 8:00 a.m.-7:00 p.m.,
(5:00 p.m. to closing by appointment only)
Friday: 8:00 a.m.-6:30 p.m.
(5:00 p.m. to closing by appointment only)
Toronto
47 Sheppard Avenue East, 4th Floor
Monday, Tuesday, Thursday, Friday:
8:30 a.m.-5:00 p.m.
777 Bay Street, Suite M212
Monday, Tuesday, Friday: 8:00 a.m.-5:00 p.m.
Wednesday, Thursday: 8:00 a.m.-7:00 p.m.
Financial assistance for
medical needs
Ontario Ministry of Health and Long-Term Care
Assistive Devices Program: 416-327-8804
Toll Free: 1-800-268-6061
TTY Toll Free: 1-800-387-5559
www.health.gov.on.ca
Ontario residents with long-term physical
disabilities and valid Health Cards can apply
for help paying for medical equipment and
devices.
Items covered include eye glasses, hearing
aids, diabetes supplies, prosthetic devices
and mobility devices. (See website for full list.)
Toronto Employment and Social Services
To apply for assistance: 416-397-0330
If you need to pay for special health-related
items, Employment and Social Services may
be able to help.
You do not have to be receiving social
assistance to be eligible for these benefits.
If you are already on assistance speak to
your caseworker directly.
Items you can get help with include medical
supplies, mobility supplies and sensory aids.
6
1
Community Health Centres
Community health centres provide primary
health care and prevention programs. Keep in
mind that most community health centres only
provide services to people who live within their
particular community and/or target populations.
Etobicoke
LAMP Community Health Centre
416-252-6471
185 Fifth Street
www.lampchc.org
Rexdale Community Health Centre
416-744-0066
8 Taber Road
www.rexdalechc.com
No Ontario Health Insurance required for
general services.
Stonegate Community Health Centre
416-231-7070
150 Berry Road (Stonegate Plaza)
www.stonegatechc.org
general services.
North York
Black Creek Community Health Centre
416-249-8000
2202 Jane Street, Unit 5 (Sheridan Mall)
www.bcchc.com
general services.
Flemingdon Health Centre
416-429-4991
10 Gateway Boulevard
www.fhc-chc.com
general services; call for assessment.
Unison Health and Community Services
416-787-1661
12 Flemington Road
www.newheightshealth.org
general services.
Scarborough
TAIBU Community Health Centre
416-344-3539
Community Programs:
416-644-3539
1371 Neilson Road, Unit 418
general services.
West Hill Community Health Centre
416-642-9445
3545 Kingston Road
www.westhill-cs.on.ca
Language Line Services provides access to
services in over 150 languages.
general services.
Toronto/East York
Access Alliance Multicultural Community
Health Centre
416-324-8677
www.accessalliance.ca
A community health team of social workers,
recreationists, dieticians, community workers
and peer outreach workers, strives to be
accessible to immigrants and refugees.
Anishnawbe Health Toronto
416-360-0486
www.aht.ca
Provides Traditional Healing within a multi-
disciplinary health care model to improve the
health and well-being of Aboriginal people.
The Anne Johnston Health Station
416-486-8666
TTY: 416-486-6759
2398 Yonge Street
www.ajhs.ca
A range of programs and services promotes
the health and well-being of seniors, youth,
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and people with physical disabilities requiring
an accessible, barrier free environment.
general services.
Centre Francophone de Toronto
416-922-2672
Toll Free: 1-800-268-1697
22 College Street, Main Floor
www.centrefranco.org
French-speaking people living, working,
studying or visiting in Toronto.
Interpreter service, free diagnostic and
specialist services for uninsured immigrants
without legal status.
Davenport-Perth Neighbourhood Centre
416-656-6812
1900 Davenport Road
www.dpnc.ca
general services (some limitations apply).
East End Community Health Centre
416-778-5858
general services.
The Four Villages Community Health Centre
416-604-3361
www.4villageschc.ca
general services.
Parkdale Community Health Centre
416-537-2455
General medical services, mental health and
addiction programs.
general services.
Queen West Health Centre
416-703-8482
168 Bathurst Street
www.ctchc.com
Regent Park Community Health Centre
416-364-2261
www.regentparkchc.org
Sherbourne Health Centre
416-324-4180
333 Sherbourne Street
www.sherbourne.on.ca
Primary health care services for persons who
do not have a family doctor.
Primary health care and counselling services
for lesbian, gay, bisexual and trans individuals.
general services.
Shout Clinic
416-927-8553
467 Jarvis Street
Serves homeless and street-involved youth
under 25 years.
general services.
South Riverdale Community Health Centre
416-461-1925
www.srhc.com
general services.
Womens Health in Womens Hands
416-593-7655
TTY: 416-593-5835
2 Carlton Street, Suite 500
www.whiwh.com
Provides primary healthcare women of colour
from the Caribbean, African, Latin American
and South Asian communities.
general services.
York Community Services
416-653-5400
1651 Keele Street
www.ycservices.com
general services.
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Sexual Health Clinics
Toronto Public Health Aids and Sexual
Health InfoLine
416-392-2437
Toll Free: 1-800-668-2437
Call to speak to a counsellor or locate a
nearby sexual health clinic.
Anonymous.
Bay Centre for Birth Control
416-351-3700
790 Bay Street, 8th Floor
www.womenshealthmatters.ca
Monday, Friday: 9:00 a.m.-5:00 p.m.
Tuesday, Wednesday, Thursday: 9:00 a.m.-7:30 p.m.
Saturday: 9:00 a.m.-12:30 p.m.
The centre offers a range of sexual and
reproductive health services for women.
You don't need a doctor's referral to visit the Bay
Centre, but it is best to make an appointment.
Hassle Free Clinic
416-922-0566
TTY: 416-922-3425
www.hasslefreeclinic.org
Counselling and medical services for birth
control and sexually transmitted diseases.
Service is confidential.
No Ontario Health Insurance required.
Free condoms.
Needle exchange.
Men/trans:
Monday, Wednesday: 4:00 p.m.-8:00 p.m.
Tuesday, Thursday: 10:00 a.m.-3:00 p.m.
Friday: 4:00 p.m.-7:00 p.m.
Women/trans:
Monday, Wednesday, Friday: 10:00 a.m.-3:00 p.m.
Tuesday, Thursday: 4:00 p.m.-8:00 p.m.
Planned Parenthood of Toronto
416-961-0113
36B Prince Arthur Avenue
www.ppt.on.ca
A Community Health Centre offering a full
range of primary health care services for
youth 13-29.
Offers STI testing, counselling and sexual
education services.
Booked appointments:
Monday: 9:30 a.m.-4:00 p.m.
Tuesday, Thursday, Friday: 9:30 a.m.-3:00 p.m.
Drop-in hours:
Monday, Tuesday, Thursday: 1:00 p.m.-8:00 p.m.
Wednesday: 4:00 p.m.-8:00 p.m.
Friday: 1:00 p.m.-4:00 p.m.
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Hospitals with Emergency
Rooms
For emergencies please dial 9-1-1.
Etobicoke
William Osler Health Centre,
Etobicoke General Hospital
416-747-3528
101 Humber College Boulevard
(Highway 27-Finch Avenue West)
www.williamoslerhc.on.ca
North York
Humber River Regional Hospital
Finch Avenue Site
416-747-3833
2111 Finch Avenue West (at Highway 400)
www.hrrh.on.ca
North York General Hospital
416-756-6000
4001 Leslie Street (at Sheppard Avenue East)
www.nygh.on.ca
Sunnybrook Health Sciences Centre
416-480-6100
2075 Bayview Avenue
(at Lawrence Avenue East)
www.sunnybrook.ca
Scarborough
Scarborough Hospital, General Campus
416-431-8181
(at McCowan Road)
www.tsh.to
Scarborough Hospital, Birchmount Campus
416-495-2550
3030 Birchmount Road (at Finch Avenue East)
www.tsh.to
Toronto/East York
Hospital for Sick Children
(up to age 17)
416-813-1500
555 University Avenue
(at Gerrard Street West)
www.sickkids.ca
Mount Sinai Hospital
416-586-4800 ext. 5054
600 University Avenue (at College Street)
www.mtsinai.on.ca
St. Josephs Health Centre
416-530-6003
30 The Queensway (at Roncesvalles Avenue)
www.stjoe.on.ca
St. Michaels Hospital
416-600-4000
30 Bond Street
(Church Street-Queen Street East)
www.stmichaelshospital.com
Toronto East General Hospital
416-461-8272 ext. 6435
825 Coxwell Avenue (at Mortimer Avenue)
www.tegh.on.ca
Toronto General Hospital
416-340-3947
190 Elizabeth Street
(University Avenue-Gerrard Street West)
www.uhn.ca
Toronto Western Hospital
416-603-5800 ext. 2777
399 Bathurst Street (at Dundas Street West)
www.uhn.ca
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Summer Safety Tips to Beat the
Heat
People at risk during these weather condi-
tions include:
The elderly
People with chronic illnesses (such as dia-
betes, heart and respiratory conditions) or
people unable to move or change position by
themselves
Infants and preschool children
People who exercise vigorously or are
involved in strenuous outdoor work for pro-
longed periods
People taking certain medications, for
example, for mental health conditions
Homeless or marginally housed persons.
How to avoid heat-related illness:
Drink lots of water and natural fruit juices
even if you dont feel very thirsty. Avoid alco-
holic beverages, coffee and cola.
Avoid going out in the blazing sun or heat
when possible. If you must go outside, stay in
the shade as much as possible and plan to
go out early in the morning or evening when it
is cooler and smog levels may not be as high.
Go to air conditioned or cool places such as
shopping malls, libraries or community
centres.
If you dont have air conditioning, keep
shades or drapes drawn and blinds closed on
the sunny side of your home, but keep
windows slightly open.
Wear loose fitting, light clothing. Wear a hat.
Keep lights off or turned down low.
Take a cool bath or shower periodically or
cool down with cool, wet towels.
Avoid heavy meals and using your oven.
Avoid intense physical activity.
Never leave a child or a pet in a parked car or
asleep in direct sunlight.
Fans alone may not provide enough cooling
when the temperature is high.
Consult your doctor or pharmacist regarding
the side effects of your medications.
Get help from a friend, relative or doctor if
you have these symptoms of heat illness:
Rapid breathing or difficulty breathing
Weakness, dizziness or fainting
More tiredness than usual
Headache
Confusion
Nausea.
Friends and relatives can help someone
with heat illness by doing the following:
Call for help
Remove extra clothing from the person
Cool the person with lukewarm water by
sponging or bathing
Move the person to a cooler location
Give the person sips of cool water, not ice
cold water
Even a few hours in a cooler environment
during extremely hot weather lowers the core
body temperature and helps save lives.
If you feel ill, faint, have difficulty breathing or
feel disoriented, visit your doctor or nearest
hospital right away.
High heat and high humidity can be very dangerous to the health of
people and pets. The following safety tips are courtesy Public Health.
For more information including a partial list of air conditioned public
places, visit their website www.toronto.ca/health.
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Cooling Centres
In addition to using air conditioned shopping
malls, local libraries and neighbourhood com-
munity centres as places to cool off, Cooling
Centres are open during Extreme Heat Alerts
From May 15 to September 30. Water and
snacks are available at the Cooling Centres.
Check www.toronto.ca/health to confirm hours
and availability.
Metro Hall 55 John St. (24 hours)
East York Civic Centre 850 Coxwell Ave.
North York Civic Centre 5100 Yonge St.
Driftwood Community Centre 4401 Jane St.
Etobicoke Olympium 590 Rathburn Rd.
McGregor Community Centre 2231
Lawrence Ave. E.
Centennial Park Community Centre 1967
Ellesmere Rd.
In an emergency call 9-1-1
For more information about the health effects
of extreme heat call:
Canadian Red Cross Heat Information Line
416-480-2615
For more information on summer safety call:
Toronto Health Connection 416-338-7600
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Housing Applications
Housing Connections
416-981-6111
176 Elm Street, Main Floor
www.housingconnections.ca
Monday, Wednesday, Thursday and Friday:
8:30 a.m.-4:30 p.m.
Tuesday: 10:00 a.m.-6:00 p.m.
Housing Connections manages the central-
ized waiting list for rent-geared-to-income
(RGI) units.
People who need rent-geared-to-income
housing must apply through Housing
Connections and keep their information up-
to-date.
To fill out or update an application, visit Hous-
ing Connections online or go to their office.
Toronto Mental Health and Addictions
Supportive Housing Network
416-979-1994
205 Richmond Street West, Suite 301
http://hsn-registry.roxysoftware.com
People who are looking for supportive housing
can go to any of the more than two dozen
partner agencies listed on the website to fill in
the application. The application is also avail-
able online, to be downloaded. Simply print out
the application, fill it in and either fax the appli-
cation to 416-979-3028, or mail the application
to the Network office at: 205 Richmond St.
West, Suite 301 Toronto, ON M5V 1V3. You will
be contacted within one business day of re-
ceiving the application to confirm its arrival.
Housing Help Centres
Housing Help workers have information
about available housing and can help fill out
applications. They can also help talk to land-
lords or give advice on housing issues, income
support programs and eviction prevention.
Etobicoke/York
Albion Neighborhood Services North
416-741-1553
1530 Albion Road, Suite 205
www.albionservices.ca
Albion Neighborhood Services South
416-252-5990
185 Fifth Street
www.albionservices.ca
West Toronto Housing Help Services
416-531-0841
21 St.Clair Avenue East, Suite 400
416-653-5400
1651 Keele Street
www.ycservices.com
Monday-Friday: 9:00 a.m.-5:00 p.m. (please
call for an appointment)
Wednesday: self-help housing clinic.
This section contains information on the process of fnding social
housing along with a list of the Housing Help Centres by geographic
location across Toronto.
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North York
COSTI - North York Housing Help Centre
416-244-0480
North York Sheridan Mall
1700 Wilson Avenue, Suite 114
www.costi.org
Monday-Wednesday: 8:30 a.m.-6:30 p.m.
Thursday and Friday: 8:30 a.m.-4:30 p.m.
Scarborough
Scarborough Housing Help Centre
416-285-8070
2500 Lawrence Avenue East, Unit 205
www.shhc.org
Friday: 8:30 a.m.-2:00 p.m.
Toronto/East York
East York Housing Help Centre
(East York East Toronto Family Resources
Organization)
416-698-9306
71 Gough Avenue
www.eastyorkhousinghelp.ca
(by appointment)
Flemingdon Neighbourhood Services
416-424-2900
10 Gateway Boulevard, Suite 104
www.fnservices.org
WoodGreen Community Centre
416-645-6000 ext. 1175
www.woodgreen.org
Monday: 9:00 a.m.-12:30 p.m. (drop-in)
Tuesday, Wednesday (please call for an
appointment)
Thursday 1:00 p.m.-5:00 p.m. (drop-in)
Friday closed.
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If you need to replace or get identifcation such as a passport or birth
certifcate, you will need to apply at a government offce. Service
Canada handles federal programs such as Citizenship and Social
Insurance. Service Ontario handles provincial programs such as
Health Cards and Drivers Licence. See details below.
Service Canada
Toll Free: 1-800-622-6232
TTY Toll Free: 1-800-926-9105
General information on getting or replacing a
passport, Social Insurance Number or
Permanent Resident Card.
Service Canada Centres:
Toronto Canada Quay
235 Queens Quay West
Toronto Cecil Street Community Centre
58 Cecil Street
Scheduled outreach site. See website for details.
Toronto Centre
25 St. Clair Avenue East
Toronto City Hall
Toronto Dufferin Mall
900 Dufferin Street
Toronto Flemington Park
29 St. Dennis Drive
Toronto Gerrard Square
Toronto Lawrence Square
Toronto Metro Hall
55 John Street
Toronto Willowdale
4900 Yonge Street
Service Ontario
Toll Free: 1-800-268-8758
www.serviceontario.ca
Health Card renewal and replacement
General information and referral for
government programs and services.
Service Ontario Centres:
Toll Free: 1-800-267-8097
777 Bay Street
Health Card (OHIP) offces:
Toll Free: 1-888-376-5197
3300 Bloor Street West, Unit 142
4400 Dufferin Street North, Unit 4A
47 Sheppard Avenue East, Unit 417
ID clinics and storage
Street Health
416-921-8668
ID Replacement
Assistance with birth certificates, Social
Insurance Cards, Ontario Health Cards, etc.
Call for information on upcoming I.D. clinics.
ID Safe
Monday, Wednesday, Thursday, Friday: 9:00 a.m.-
5:00 p.m.; Tues.: 11:00 a.m.-5:00 p.m.
A secure place to store identification.
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During tax season you may qualify to have your tax fling prepared for
free at a number of tax clinics scheduled throughout the GTA. These
usually take place at community centres, public libraries, and social
service agencies. Most clinics run March-April. You must fle your
taxes to receive a return or the GST/HST credit.
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Toronto Public Library
416-393-7131
TTY: 416-393-7030
A list of clinics, tax seminars and workshops
is posted on the website.
Institute of Chartered Accountants of Ontario
Clinic hotline: 416-962-1841 ext. 462
Toll Free: 1-800-387-0735
www.icao.on.ca
Volunteer chartered accountants prepare
income tax returns free of charge from mid-
February to March 31.
Website and recorded message give clinic
locations at co-sponsoring agencies.
Persons without dependents: income per
household must be less than $15,000.
Persons with dependents: income per house-
hold must be less than $22,500.
Canada Revenue Agency,
Community Volunteer Income Tax Program
www.cra-arc.gc.ca/volunteer
Helps eligible individuals who are unable to
complete their income tax and benefit returns
themselves, and who are unable to pay to
have it completed.
Volunteer Tax Preparation Clinics:
Appointments are recommended but some
clinics will accept walk-ins.
519 Church Street Community Centre
416-392-6874
519 Church Street
www.the519.org
Open to everyone.
Afghan Association of Ontario
416-744-9289
100 Tempo Avenue
www.aaocanada.ca
Open: Year-round
For newcomers only.
English, Cantonese, Farsi, Mandarin.
Clinic location is wheelchair accessible.
Prior and current year returns.
Afghan Womens Organization
416-588-3585
789 Donmills Road, Suite 312
www.afghanwomen.org
Open: Year-round
For newcomers only.
Clinic location is wheelchair accessible.
Current year returns only.
Applegrove Community Complex
416-461-8143
60 Woodfield Road
www.applegrovecc.ca
Open to everyone.
Central Eglinton Community Centre
416-392-0511 ext. 0
http://webhome.idirect.com/~cecc/
Open to everyone.
Jane Alliance Neighbourhood Services
416-249-6742
909 Jane Street
www.janealliance.com/immigrarion.htm
Open to everyone.
Mexican Professionals Group of Canada
416-828-8787
2301 Keele Street
Open to everyone.
Income Tax Clinic
416-760-2214
The address will be provided when the
appointment is booked.
Open to everyone (English).
Scadding Court Community Centre
416-392-0335
www.scaddingcourt.org
For newcomers who have been in Canada
less than two years (English).
South Asian Womens Centre
416-537-2276
800 Lansdowne Avenue
www.sawc.org
For newcomers who have been in Canada
less than two years.
Syme-Woolner Neighbourhood & Family Centre
416-766-4634
www.symewoolner.org
Open to everyone (English).
TDSB - Newcomer Services for Youth
416-395-2034
3424 Weston Road, Plaza Building
www.hostontario.org
Open to everyone.
Current year returns only.
Toronto Acorn
416-461-9233
1324 Danforth Avenue, Suite 2
www.acorncanada.org
Walk-ins are welcome.
Open to everyone.
YMCA Korean Community Services
416-538-9412
For newcomers only.
YMCA OConnor Focus Community
416-752-8595
The address will be provided when the
appointment is booked.
Open to everyone.
7
6

Your City
never sleeps.
Call or click 24/7. toronto.ca/311

Library materials and Internet access are available for free at all Toronto
Public Libraries. They also have all sorts of interesting seminars, work-
shops and events for all ages. Check out their online calendar. To get a
library card, you will need to present a current bill, government cheque
or any current legal document with your name and address on it.
Toronto Public
Libraries
416-393-7131
TTY: 416-393-7030
Etobicoke/York
Albion
416-394-5170
1515 Albion Road
Wheelchair Accessible/Wifi
Alderwood
416-394-5310
2 Orianna Drive
Brentwood
416-394-5240
36 Brentwood Road North
Closed for renovations
Eatonville
416-394-5270
430 Burnhamthorpe Road
Elmbrook Park
416-394-5290
2 Elmbrook Crescent
Evelyn Gregory
416-394-1006
120 Trowell Avenue
Wifi
Humber Bay
416-394-5300
200 Park Lawn Road
Humberwood
416-394-5210
850 Humberwood Boulevard
Jane/Dundas
416-394-1014
620 Jane Street
Long Branch
416-394-5320
3500 Lake Shore Boulevard
West
Maria A. Shchuka
416-394-1000
Mimico Centennial
416-394-5330
47 Station Road
Wifi
Mount Dennis
416-394-1008
1123 Weston Road
New Toronto
416-394-5350
110 Eleventh Street
Northern Elms
416-394-5230
123B Rexdale Boulevard,
Unit 5
Oakwood Village Library
and Arts Centre
416-394-1040
341 Oakwood Avenue
Rexdale
416-394-5200
2243 Kipling Avenue
Richview
416-394-5120
1806 Islington Avenue
Weston
416-394-1016
2 King Street
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North York
Amesbury Park
416-395-5420
Armour Heights
416-395-5430
2140 Avenue Road
Barbara Frum
416-395-5440
20 Covington Road
Bayview Village Shopping
Centre
416-395-5460
2901 Bayview Avenue
Black Creek
416-395-5470
North York Sheridan Mall
1700 Wilson Avenue
Brookbanks
416-395-5480
210 Brookbanks Drive
Centennial
416-395-5490
Don Mills
416-395-5710
Downsview
416-395-5720
2793 Keele Street
Fairview
416-395-5750
35 Fairview Mall Drive
Flemingdon Park
416-395-5820
29 St. Dennis Drive
Hillcrest
416-395-5830
5801 Leslie Street
Humber Summit
416-395-5840
2990 Islington Avenue
Jane/Sheppard
416-395-5966
1906 Sheppard Avenue West
North York Central Library
416-395-5535
5120 Yonge Street
Pleasant View
416-395-5940
575 Van Horne Avenue
Victoria Village
416-395-5950
184 Sloane Avenue
Woodview Park
416-395-5960
16 Bradstock Road
York Woods
416-395-5980
Scarborough
Agincourt
416-396-8943;
TTY: 416-396-8953
155 Bonis Avenue
Albert Campbell
416-396-8890
496 Birchmount Road
Wifi
Bendale
416-396-8910
1515 Danforth Road
Bridlewood
416-396-8960
Bridlewood Mall
2900 Warden Avenue
Burrows Hall
416-396-8740
1081 Progress Avenue
Cedarbrae
Closed for renovations
Cliffcrest
416-396-8916
3017 Kingston Road
Eglinton Square
416-396-8920
Eglinton Square Mall
1 Eglinton Square, Unit 126
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Goldhawk Park
416-396-8964
295 Alton Towers Circle
Guildwood
416-396-8872
Guildwood Plaza
123 Guildwood Parkway
Highland Creek
416-396-8876
3550 Ellesmere Road
Kennedy/Eglinton
416-396-8924
Liberty Square Shopping
Plaza
Malvern
416-396-8969
30 Sewells Road
Maryvale
416-396-8931
Parkway Mall
85 Ellesmere Road
McGregor Park
416-396-8935
Morningside
416-396-8881
Port Union
416-396-8885
Steeles
416-396-8975
Bamburgh Gardens Plaza
375 Bamburgh Circle
Taylor Memorial
416-396-8939
1440 Kingston Road
Woodside Square
416-396-8979
Woodside Square Mall
1571 Sandhurst Circle
Toronto/East York
Annette Street
416-393-7692
145 Annette Street
Beaches
416-393-7703
Bloor/Gladstone
416-393-7674
City Hall
416-393-7650
Nathan Phillips Square
College/Shaw
416-393-7668
766 College Street
Danforth/Coxwell
416-393-7783
Davenport
416-393-7732
1246 Shaw Street
Dawes Road
416-396-3820
416 Dawes Road
Deer Park
416-393-7657
Dufferin
416-393-7712
Forest Hill
416-393-7706
Gerrard/Ashdale
416-393-7717
High Park
416-393-7671
228 Roncesvalles Avenue
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Jones
416-393-7715
118 Jones Avenue
Leaside
416-396-3835
165 McRae Drive
Lillian H. Smith
416-393-7746
239 College Street
Locke
416-393-7730
3083 Yonge Street
Main Street
416-393-7700
137 Main Street
Mount Pleasant
416-393-7737
599 Mt. Pleasant Road
Northern District
416-393-7610
40 Orchard View Boulevard
Palmerston
416-393-7680
560 Palmerston Avenue
Pape/Danforth
416-393-7727
701 Pape Avenue
Parkdale
416-393-7686
Parliament
416-393-7663
Perth/Dupont
416-393-7677
1589 Dupont Street
Queen/Saulter
416-393-7723
Riverdale
416-393-7720
370 Broadview Avenue
Runnymede
416-393-7697
S. Walter Stewart
416-396-3975
170 Memorial Park Avenue
Sanderson
416-393-7653
327 Bathurst Street
Spadina Road
416-393-7666
10 Spadina Road
Wheelchair Accessible
St. Clair/Silverthorn
416-393-7709
Wifi
St. James Town
416-393-7744
St. Lawrence
416-393-7655
171 Front Street East
Swansea Memorial
416-393-7695
95 Lavinia Avenue
Thorncliffe
416-396-3865
48 Thorncliffe Park Drive
Wheelchair Accessible
Todmorden Room
416-396-3875
1081 1/2 Pape Avenue
Toronto Reference Library
416-395-5577
789 Yonge Street
Urban Affairs
416-397-7241
Metro Hall
55 John Street
Wychwood
416-393-7683
1431 Bathurst Street
Yorkville
416-393-7660
22 Yorkville Avenue
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This section has information about legal services available to people
with little or no income. It includes contact information for Legal Aid
offces, Community Legal Clinics and clinics that specialize in areas
such as Family Law, Income Security and worker safety.
General information
Community Legal Education Ontario
416-408-4420
Fax: 416-408-4424
119 Spadina Avenue, Suite 600
Toronto ON M5V 2L1
www.cleo.on.ca
Produces free legal education materials in
clear language about different subjects
including social assistance, landlord and
tenant, refugee and immigration, workers'
compensation, criminal, consumer, family,
health and disability, seniors, and youth law.
Not a legal clinic. Cannot provide legal advice.
Legal Aid Ontario
416-979-1446
Toll Free: 1-800-668-8258
www.legalaid.on.ca
Legal Aid Ontario (LAO) helps low-income
individuals and disadvantaged communities
get legal assistance through a broad range of
services, including legal representation for
low-income people who appear in court with-
out a lawyer, telephone and online assistance,
resources, referrals and a certificate program
for the most serious cases.
Legal Aid Ontario Area
Offces
Area office representatives determine if a
client's situation warrants a legal aid certifi-
cate. Legal aid assessment officers evaluate
each person's financial circumstances and their
type of legal problem to decide on eligibility.
Toronto Legal Aid Offce
416-598-0200
TTY: 416-598-8867
Fax: 416-598-0558
Toronto M5G 2H1
Services are available
in French and English.
Etobicoke Legal
Aid Offce
416-237-1216
TTY: 416-598-8867
Fax: 416-237-0301
Etobicoke M9B 1B5
Services also available in French.
North York Legal Aid Offce
416-730-1588
TTY: 416-598-8867
Fax: 416-730-1625
45 Sheppard Avenue East,
Suite 106
Toronto M2N 5W9
8
6
Scarborough Legal Aid Offce
416-750-7172
TTY: 416-598-8867
Fax: 416-750-7184
1921 Eglinton Avenue East, Unit 1A
Toronto M1L 2L6
Duty Counsel
Duty counsel are private bar or Legal Aid
Ontario staff lawyers who can give immediate
legal assistance to low-income people who
appear in court without a lawyer.
Duty counsel - Criminal - 311 Jarvis
Toll Free: 1-800-668-8258
Fax: 416-975-5373
311 Jarvis Street, 1st Floor
Toronto M5B 2C4
Duty counsel - Criminal - College Park
Toll Free: 1-800-668-8258
Fax: 416-598-5614
444 Yonge Street, Room 270
Toronto M5B 2H4
Duty counsel - Criminal - Etobicoke North
Toll Free: 1-800-668-8258
Fax: 416-503-0721
2201 Finch Avenue, West Room 126
Toronto M9M 2Y9
Duty counsel - Criminal - North York
Toll Free: 1-800-668-8258
Fax: 416-663-3343
Toronto M3J 2V5
Duty counsel - Criminal - Old City Hall
Toll Free: 1-800-668-8258
Fax: 416-594-9345
60 Queen Street West, Room 20
Toronto M5H 2M4
Duty counsel - Family - 311 Jarvis
Toll Free: 1-800-668-8258
Fax: 416-928-9210
311 Jarvis Street, Room 124
Toronto M5B 2C4
Duty counsel - Family - North York
Toll Free: 1-800-668-8258
47 Sheppard Avenue East
Toronto M2N 5X5
Family Law Offce
Family Law Offce - Toronto
416-348-0001
Toll Free: 1-800-331-9618
Fax: 416-348-0829
Toronto M5G 2H1
The Family Law offices are staffed with experi-
enced family lawyers and paralegals who can
assist clients with retaining a lawyer, including,
but not restricted to, areas of custody, access,
support, child protection, restraining orders,
equalization claims, property division, at all lev-
els of court, including trial and appellate work.
Refugee Law Offce
Refugee Law Offce - Toronto
416-977-8111
Fax: 416-977-5567
20 Dundas St West Suite 206
Toronto M5G 2H1
The Refugee Law Office serves refugee
claimants in Toronto and the surrounding area.
Its primary function is to provide an alternative
service for legally aided refugee claimants and
to provide Legal Aid Ontario with expert advice.
8
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Community Legal Clinics
CFT French Legal Aid Services
Centre francophone de Toronto
416-922-2672
Fax: 416-928-0850
Toronto M5G 1K3
Community Legal Clinic of York Region
905-508-5018
Toll Free: 1-888-365-5226
Fax: 905-508-7539
21 Dunlop Street, Suite 200
Richmond Hill L4C 2M6
www.clcyr.on.ca
Downsview Community Legal Services
416-635-8388
Fax: 416-635-6471
893 Sheppard Avenue West
Toronto M3H 2T4
East Toronto Community Legal Services
416-461-8102
Fax: 416-461-7497
Toronto M4L 3X1
Flemingdon Community Legal Services
416-441-1764
TTY: 416-441-9156
Fax: 416-441-0269
49 The Donway West, Suite 205
Toronto M3C 3M9
www.flemingdonlegal.com
Jane Finch Community Legal Services
416-398-0677
Fax: 416-398-7172
Toronto M3J 2G6
www.janefinchcommunitylegalservices.ca
Kensington-Bellwoods Community Legal
Services
416-924-4244
Fax: 416-924-5904
Toronto M6G 1A5
www.kbcls.org
Neighbourhood Legal Services
416-861-0677
Fax: 416-861-1777
Toronto M5A 1S9
Parkdale Community Legal Services Inc.
416-531-2411
Fax: 416-531-0885
Toronto M6K 1L3
www.parkdalelegal.org
Rexdale Community Legal Clinic
416-741-5201
Fax: 416-741-6540
500 Rexdale Boulevard, Suite 100
Toronto M9W 6K5
www.rexdalecommunitylegalclinic.ca
Scarborough Community Legal Services
416-438-7182
Fax: 416-438-9869
695 Markham Road, Suite 9
Toronto M1H 2A5
www.scarboroughcommunitylegal.ca
South Etobicoke Community Legal Service
416-252-7218
Fax: 416-252-1474
Toronto M9B 6H8
www.southetobicokelegal.ca
8
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West Scarborough Community
Legal Services
416-285-4460
Fax: 416-285-1070
2425 Eglinton Avenue East, Suite 201
Scarborough M1K 5G8
www.westscarboroughlegal.ca
West Toronto Community Legal Services
416-531-7376
Fax: 416-531-0032
21 St. Clair Avenue East, Suite 400
Toronto M4T 1L9
Willowdale Community Legal Services
416-492-2437
Fax: 416-492-6281
245 Fairview Mall Drive, Suite 106
Toronto M2J 4T1
http://willowdalelegal.com/
416-653-5400
Fax: 416-653-8049
1651 Keele Street
Toronto M6M 3W2
www.ycservices.com
Specialty
ARCH Disability Law Centre
416-482-8255
TTY: 416-482-1254
Fax: 416-482-2981
425 Bloor Street East, Suite 110
Toronto M4W 3R5
www.archdisabilitylaw.ca
Aboriginal Legal Services of Toronto
416-408-3967
Fax: 416-408-4268
Toronto M5B 2E7
www.aboriginallegal.ca
Advocacy Centre for Tenants Ontario
416-597-5855
Fax: 416-597-5821
425 Adelaide Street West, 5th Floor
Toronto M5V 3C1
www.acto.ca
Advocacy Centre for the Elderly
416-598-2656
Fax: 416-598-7924
2 Carleton Street, Suite 701
Toronto M5B 1J3
www.acelaw.ca
African Canadian Legal Clinic
416-214-4747
Fax: 416-214-4748
111 Richmond Street, Suite 503
Toronto M5H 2G4
www.aclc.net
Canadian Environmental Law Association
416-960-2284
Fax: 416-960-9392
Toronto M5V 2L4
www.cela.ca
Centre for Spanish-Speaking Peoples
416-533-8545
Fax: 416-533-5731
2141 Jane Street, 2nd Floor
Toronto M3M 1A2
www.cssp-cghh.org
Satellite 40 Wellesley Street East,
Suite 401, 416-925-2800
416-408-4420
Fax: 416-408-4424
Toronto M5V 2L1
www.cleo.on.ca
8
9
HIV and AIDS Legal Clinic (Ontario)
416-340-7790
Toll Free: 1-888-705-8889
Fax: 416-340-7248
65 Wellesley Street East, Suite 400
Toronto M4Y 1G7
www.halco.org
Income Security Advocacy Centre
416-597-5820
Toll Free: 1-866-245-4072
Fax: 416-597-5821
Toronto M5V 3C1
www.incomesecurity.org
Industrial Accident Victims Group of
Ontario
416-924-6477
Toll Free: 1-877-230-6311
Fax: 416-924-2472
Toronto M6G 1A5
www.iavgo.org
Injured Workers' Consultants
416-461-2411
Fax: 416-461-7138
815 Danforth Avenue, Suite 411
Toronto M4J 1L2
www.injuredworkersonline.org
Justice for Children and Youth
416-920-1633
Fax: 416-920-5855
Toronto M5B 2E7
www.jfcy.org
Landlord's Self-Help Centre
416-504-5190
Toll Free: 1-800-730-3218
Fax: 416-504-1932
Toronto M5V 3C1
www.landlordselfhelp.com
Metro Toronto Chinese and Southeast
Asian Legal Clinic
416-971-9674
Fax: 416-971-6780
Toronto M5G 1Z8
South Asian Legal Clinic of Ontario
416-487-6371
Fax: 416-487-6456
Toronto M4S 1Z7
www.salc.net
Toronto Workers' Health and Safety Legal
Clinic
416-971-8832
Fax: 416-971-8834
P.O. Box 4
Toronto M5G 1Z8
www.worker-safety.com
University of Toronto
Downtown Legal Services
Student Legal Aid Services Society
416-934-4535
Fax: 416-934-4536
655 Spadina Avenue
Toronto M5S 2H9
www.dls.utoronto.ca
Osgoode Hall Law School
Community Legal Aid Services Program
(CLASP)
416-736-5029
Fax: 416-736-5564
4700 Keele Street
Toronto M3J 1P3
www.osgoode.yorku.ca/clasp
9
0
Allotment Gardens
Toronto Parks, Forestry & Recreation
416-392-8188 press 1-1
Garden plots are available for community
members to plant vegetables or flowers,
however, there maybe a
waiting list.
Rental fees for each
garden plot are $67.29.
Various locations across
Toronto, check the FUN
Guide (available online) or by phoning.
Community Gardens
For more information on how to join a
community garden go to the website.
Community gardens are located in public
parks or private lands where neighbours grow
and care for vegetables, flowers and native
plant species.
For North York community gardens visit
www.northyorkharvest.com
Community Kitchens
Community kitchens are programs where
people pool resources to purchase and cook
food together.
If you are unable to find a community kitchen
in the list call the Foodlink Hotline at
416-392-6655 for a location near you.
Etobicoke/York
West Indian Volunteer Community
Support Services
416-743-3658
248 Jamestown Crescent
Thursday: 1:00 p.m.-4:00 p.m.
North York
416-653-5400
1651 Keele Street
Monday, Wednesday: 9:00 a.m.-8:00 p.m.
Tuesday, Thursday, Friday: 9:00 a.m.-5:00 p.m.
Closed daily from 12 noon-1:00 p.m.
Scarborough
Agincourt Community Services
Association
Cooking Healthy Together Series
416-321-6912
2600 Birchmount Road
www.agincourtacsa.info
There are a variety of free and low-cost food and meal programs in
the city. They range from food banks, to meal programs in drop-ins
and other community agencies, to community kitchens. Those inter-
ested in growing their own food should check the listings for commu-
nity and allotment gardens.
9
1
HeartBeatz Cliffcrest Community Centre
416-267-6293
400 McCowan Road
Hours may vary, please call ahead.
Toronto/East York
Friends of Dufferin Grove Park
416-392-0913
875 Dufferin Street
www.dufferinpark.ca
Hours vary, please call ahead to book a time
or email staff@dufferinpark.ca.
Good Food at Home
Foodshares Community Kitchen Program
416-363-6441 ext. 276
90 Croatia Street
www.foodshare.net
Healthy Cooking Together -
Hincks-Dellcrest Centre
416-921-8716
260 Wellesley Street East, Suite 104
www.hincksdellcrest.org
Registration required, please call to make an
appointment.
Lawrence Heights Community
Centre & Kitchen
416-395-6121
5 Replin Road
Please call for more information.
The Stop Community Food Centre
Community Cooking Program
416-651-7867 ext. 23
1884 Davenport Road
www.thestop.org/community-cooking
Tuesday: 10:00 a.m.-12 noon
Mustard Seed Community Kitchen
Fontbonne Ministries, Sisters of St. Joseph
of Toronto
416-465-6069
www.fontbonneministries.ca
Monday-Friday: 3:00 p.m.-6:00 p.m.
Registration required, please call to make an
appointment.
Scadding Court Community Centre and
Kitchen
416-392-0335
www.scaddingcourt.org
Tuesday, Thursday: 12 noon- 4:00 p.m.
South Riverdale Community Health Centre
416-461-1925
English: 2nd and 4th Monday of every month,
9:30 a.m.-12 noon
Cantonese/Mandarin: 3rd Monday of every
month, 10:00 a.m.-2:00 p.m.
Urdu/Hindi: hours vary, please call.
Free, but registration is required, please call
for an appointment.
The Meeting Place, St. Christopher House
416-504-4275
www.stchrishouse.org
Thursday-Friday: 8:30 a.m.-12 noon
Registration required and fees apply, please
call for an appointment.
Toronto Friendship Centre
416-368-8179
Monday-Friday: 6:00 a.m.-2:00 p.m.,
Saturday, Sunday and holidays: 7:00 a.m.-
12 noon.
Yonge Street Mission
416-929-9614 ext. 3230
www.ysm.on.ca
Friday 10:00 a.m.-1:00 p.m. (program hours
vary)
Please call to register.
9
2
Farmers Markets
Throughout the summer and early fall,
farmers markets are a great option for
buying very fresh and sometimes organic
fruits, vegetables, meats and cheeses
directly from the people who produce them.
Visit the website for a complete list of farmers
markets in Toronto. http://tfmn.ca
Food Banks
There are dozens of food banks throughout
Toronto, each with their own area of service.
Call Daily Bread at 416-203-0050 for a referral
to a member food bank near you. Visit
www.211toronto.ca for more information on
other food banks including those run by the
Salvation Army. Please note that most food
banks require proof of address, identification
and income verification. Rules for using food
banks can vary. Please ask about the rules
when calling to make an appointment.
Daily Bread
416-203-0050
191 New Toronto Street
www.dailybread.ca
If you are referred to a food bank by Daily
Bread, expect to bring identification, proof of
income and expenditures such as rent and
utilities, along with proof of address.
This information will be updated once or
twice a year.
Food banks usually provide a 2-3 day supply
of food, based on the number of people in the
family.
North York Harvest Food Bank
416-635-7771
www.northyorkharvest.com
Info on food banks and community gardens
in North York.
Specialty Food Banks Halal Food and
Essential Items Bank
Muslim Welfare Centre of Toronto
416-335-9994
100 McLevin Avenue, Suite 4 & 4A
www.muslimwelfarecentre.com
Monday-Thursday: 2:00 p.m.-4:00 p.m.
Identification and proof of income and rent
required, please call for an appointment.
Also see branches in Mississauga and
Whitby.
Ontario Vegetarian Food Bank
416-744-4357
www.vegfoodbank.ca
2370 Midland Avenue, Main Floor, Suite B5
Saturday: 3:00 p.m.-6:00 p.m.
Identification and proof of income required,
please call for an appointment.
9
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Meals on Wheels (MOW)
Meals on Wheels
www.mealsonwheels.ca
Meal delivery service for seniors, disabled
persons and chronically/acutely ill persons.
Registration is required and fees apply.
For more information, please contact the
MOW provider in your area (visit the website
for a map of MOW locations).
Etobicoke/York
Etobicoke Red Cross MOW
416-236-3180
Downsview Services to Seniors
416-398-5510
497 Wilson Avenue
Humber Community Services
416-249-7946
1167 Weston Road
West Toronto MOW
416-653-3535
80 Ward Street
North York
Yorkminster MOW
416-482-0549
1585 Yonge Street
Taylor Place MOW
416-447-7244
875 Don Mills Road, Unit 7
True Davidson MOW
416-752-9667
Scarborough
Warden Woods MOW
416-694-1138
74 Fir Valley Court
St. Pauls LAmoreaux MOW
416-493-3333
3333 Finch Avenue East
Scarborough Support Services
416-750-9885
1045 McNicoll Avenue
West Hill MOW
416-284-5931
3545 Kingston Road
Toronto/East York
St. Christopher House MOW
416-532-4828
248 Ossington Avenue
SPRINT MOW
416-481-0669
140 Merton Street, 2nd Floor
Mid-Toronto MOW
416-962-9449
192 Carlton Street, 2nd Floor
East York MOW
416-424-3322
2 Thorncliffe Park Drive, Unit 52
WoodGreen MOW
416-469-5211
9
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If you or someone you know needs mental health services, the
organizations listed here are a good start. Crisis lines can help people
in distress and the other organizations can help people fnd and
connect to the appropriate service. More services are also listed
under "Counselling" on page 29.
Crisis lines
Anishnawbe Health Mental Health Crisis Line
416-891-8606 (Aboriginal clients)
416-535-8501 ext. 6885
Distress Centres of Toronto
416-408-HELP (4357)
Gerstein Crisis Centre
416-929-5200
Kids Help Phone
1-800-668-6868
referral
There are many small agencies that provide
specialized mental health services. To locate
an agency that provides service in your lan-
guage or neighbourhood contact one of the
organizations listed here.
Canadian Mental Health Association,
Toronto Branch
Intake, Information and Referral Services:
416-289-6285 ext. 243 (East of Yonge Street)
416-789-6880 (West of Yonge Street)
www.toronto.cmha.ca
Information, intake and referral.
Case management.
Employment services.
Peer support drop-in.
Centre for Addiction and Mental Health,
McLaughlin Information Centre
416-595-6111
Toll Free: 1-800-463-6273
www.camh.net
Provides assistance and support to people
who are not currently connected to support,
or who find it difficult to access the mental
health and addiction systems, including those
from diverse communities.
Provides service to those who speak
languages other than English or French
through partnership with CAMH's Cultural
Interpretation Services.
Community Care Resources, Toronto
Central Community Care Access Centre
416-506-9888
Toll Free: 1-866-243-0061
Call or visit the website to connect to local
health care service providers.
Community Resource Connections of
Toronto (CRCT)
416-482-4103
www.crct.org
Community-based mental health support
services, information and mental health
promotion.
Website has searchable database of mental
health services and supports.
Also provides case management and
outreach services.
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ConnexOntario Health Services Information
Mental Health Service Ontario
Toll Free: 1-866-531-2600
(Access to interpreters for over 140
languages)
www.connexontario.ca
Information and referral service providing
detailed information on mental health
services and supports ranging from hospital
based to community and self-help groups.
Confidential and anonymous.
Consumer/Survivor Information
Resource Centre of Toronto
416-595-2882
www.csinfo.ca
Walk-in resource centre has free literature
related to mental health and addictions;
books and videos related to mental health
and addictions for use at the centre.
Information about and referral to mental
health and addictions services, over the
phone or in person.
Case Management and
Support Services
Across Boundaries, an Ethnoracial Mental
Health Centre
416-787-3007
51 Clarkson Avenue
www.acrossboundaries.ca
Individual and community support (case
management).
Support groups for consumers/survivors and
initiatives to address economic and social
barriers.
Alternative models of support and services,
art therapy, drop-in, life skills, and community
kitchen.
Alternatives: East York Mental Health
Counselling Services Agency
416-285-7996
www.alternativestoronto.org
Case management and community support.
Supportive counselling.
Information and referral.
Community Resource Connections of
Toronto (CRCT)
416-482-4103
366 Adelaide Street East, Suite 230
www.crct.org
Community-based mental health support
services, information and mental health
promotion.
Outreach and case management.
Publishes Making Choices, a guide to
mental health services, supports and
resources in Toronto.
COTA Health
416-785-9230
Toll Free: 1-888-785-2779
2901 Dufferin Street (head office)
www.cotahealth.ca
Case management, supportive housing,
short-term residential beds, day program,
court and justice related services.
Outreach to individuals who are homeless or
living in shelters.
Friends and Advocates Centre Etobicoke
416-234-9245
www.friendsandadvocates.org
Member run consumer/survivor programs.
Drop-in and social activities.
Hong Fook
416-493-4242
and
416-493-4242
3320 Midland Avenue, Suite 201
www.hongfook.ca
Case management and on-site programs in
various Asian languages.
Reconnect Mental Health Services
416-248-2050
2150 Islington Avenue, Suite 202
www.reconnect.on.ca
Rehabilitation and support services.
Case management/community support.
Service provided in over 20 languages.
Sound Times
416-979-1700
280 Parliament Street
www.soundtimes.com
Consumer/survivor run.
Provides peer support, recreation, service
coordination and referral.
WoodGreen Community Centre of Toronto
416-645-6000 ext. 1367/1150
815 Danforth Avenue
www.woodgreen.com
Case management.
Supportive counselling.
Social and recreational groups.
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If you are a newcomer and have questions about living and working
in Toronto, the following websites and organizations are a good place
to start. For a listing of English as a Second Language classes, see
the Education section, page 49-54. For a more comprehensive
listing of settlement services see www.211toronto.ca.
General information
Citizenship and Immigration Canada
www.cic.gc.ca
Information about applying for citizenship,
sponsorship, work and study permits.
Ontario Immigration
416-327-2422
Toll Free: 1-800-267-7329
TTY: 416-326-0148
www.ontarioimmigration.ca
Information on housing, health care, how to
find a job, enter a profession or trade, start a
business or go to school.
Ontario Network for Internationally-trained
Professionals
www.onip.ca
Information on licensing, certification and
employment.
Settlement.org
www.settlement.org
Information on finding a job, sponsorship, ESL,
housing and health in more than 30 languages.
Canada Mortgage and Housing Corpora-
tion, Housing for newcomers
www.cmhc.ca/newcomers
Information on renting an apartment, buying a
home, and looking after your home.
Services
COSTI
416-658-1600
www.costi.org
Settlement services, orientation, counselling,
education and training.
See website for service locations.
Culturelink
416-588-6288
www.culturelink.net
Orientation, counselling, information and
referral, assistance filling out forms.
Newcomer Youth Centre.
WoodGreen Community Services
416-645-6000 ext. 2100
815 Danforth Avenue, Suite 300 and
1491 Danforth Avenue, Main Floor
www.woodgreen.org
Orientation, counselling, employment work-
shops, and youth programs.
YMCA Newcomer Information Centre
416-928-6690
42 Charles Street East, 3rd Floor
www.ymcatoronto.org/en/newcomers/index.html
Information on housing, social services,
learning English, arranging child care and
more.
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This section highlights some of the many programs for seniors.
Government websites are a good place to start when looking for
resources or services. If you are looking for supports in your commu-
nity to help you stay housed try Toronto Central Community Care
Access Centre, listed below, or 211 Community Information.
Crisis line
Senior Safety Line
Toll Free: 1-866-299-1011
The hotline is a free, confidential resource for
seniors suffering abuse, including physical,
mental, sexual, neglect, and financial.
referral
Seniors Canada
www.seniors.gc.ca
Toll Free: 1-800-O-Canada (1-800-622-6232)
TTY Toll Free: 1-800-926-9105
Government of Canada website with informa-
tion on various programs including finances
and pensions, legal matters and veterans
services.
Follow the links on the left for the Services for
Seniors Guide.
Ontario Government, Seniors pages
www.ontario.ca/en/communities/seniors/index.htm
Toll Free Seniors Infoline: 1-888-910-1999
TTY Toll Free: 1-800-387-5559
Links to information and resources including
financial assistance, senior drivers and
residential care.
Seniors Info
www.seniorsinfo.ca
A web portal with information about federal
and provincial and local programs including
Seniors Networks, Travel and Leisure, and
Work and Volunteering.
Toronto Seniors Portal
www.toronto.ca/seniors
Information about City of Toronto programs
and services for seniors.
Follow the links under Finance to find out
more about the Property Tax Deferral
Program and Residential Rehabilitation
Assistance Program (funds to assist home
owners with essential repairs or modifications
for disabled persons).
Advocacy and Legal Services
(see also Legal Services pages 86)
Advocacy Centre for the Elderly
416-598-2656
2 Carlton Street, Suite 701
www.acelaw.ca
Community legal clinic.
Representation in cases involving issues
such as long-term care, elder abuse,
government pensions, income maintenance,
retirement home tenancies, mental health
and mental capacity issues.
416-408-4420
www.cleo.on.ca
Produces free public legal education materi-
als in clear language about different subjects
including elder abuse, and the Bill of Rights
for residents in long-term care homes.
Not a legal clinic. Cannot provide legal advice.
Offce of the Public Guardian and Trustee
416-314-2800
Toll Free: 1-800-366-0335
595 Bay Street, Suite 800
Toronto ON M5G 2M6
Fax: 416-314-2698
www.attorneygeneral.jus.gov.on.ca
The Office of the Public Guardian and
Trustee has a Power of Attorney Kit that will
help you appoint the person you want to make
decisions for you when you are no longer
able to do so for yourself.
Power of Attorney is a legal document that
gives someone else the right to act on your
behalf.
Financial Support
(see Financial Assistance pages 57-59)
Home Energy Help
416-203-3106
Toll Free: 1-888-855-3106
TTY: 416-338-0889
www.toronto.ca/home-energy-help
A new program offering free home improve-
ments to help those in financial need reduce
their energy use, save money and make their
home more comfortable.
Improvements may include new insulation,
furnace upgrades and low-flow toilets, plus
items to reduce electricity use.
Health Care, Supports to
Stay in Your Home and
Long-Term Care Options
Community Care Resources, Toronto
Central Community Care Access Centre
416-506-9888
Toll Free: 1-866-243-0061
Offers a wide range of options that include
connecting you to care that may help you stay
in your own home longer.
Anyone can make a referral to a CCAC
you, a family member, a caregiver, a friend,
your physician or another health care
professional.
You can search online for Care in Your
Community or call to speak to someone
directly.
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The following section provides information on tenant services includ-
ing free legal clinics, maintenance and repairs, property standards,
tenant hotline, tenant defence fund, rent bank, rental arrears, and
eviction services (see also Tenant Rights and Obligations page 8).
Complaints about property
standards
Municipal Licensing and Standards
Provides information and addresses the state
of repairs, safety and heating in an apartment
or building.
www.toronto.ca/apartmentstandards/home
For complaints about the standards in your
rental property call 311 Toronto.
Legal Assistance
Advocacy Centre for Tenants
Tenant Duty Counsel
416-597-5855
Toll Free: 1-866-245-4182
www.acto.ca/english/home.php
Lawyers and legal assistants are available to
assist tenants on the day of their hearing at
the Landlord and Tenant Board.
Should tenants require in-depth legal services
before their hearing, they should contact
a local community legal clinic (see next page).
The Centre for Equality Rights in
Accommodation (CERA)
416-944-0087
Toll Free: 1-800-263-1139
www.equalityrights.org/cera
Can help fight housing discrimination.
Community Legal Education Ontario (CLEO)
416-408-4420
www.cleo.on.ca
cleo@cleo.on.ca
Plain language materials cover many areas of
law, including tenants' rights, social assistance,
immigration and refugee law, workers' rights,
family law, elder abuse and youth justice.
Investigation and Enforcement Unit Call
Centre of the Ministry of Municipal Affairs
416-585-7214
Toll Free: 1-888-772-9277
www.mah.gov.on.ca/Page142.aspx
Responds to complaints about alleged
offences under the Residential Tenancies Act.
The Federation of Metro Tenants
Association (FMTA)
Tenant Hotline: 416-921-9494
Tenant Hotline is a free telephone counselling
service that explains tenants rights and
obligations and advice on matters including
leases, repairs, evictions, sub-metering and
automatic rent reductions.
Counselling services are available in 150
languages.
The FMTA does not offer legal advice. Should
you require legal attention, contact a local
community legal clinic.
The Tenant Defence Fund
FMTA Outreach Team: 416-413-9442
Tenant Support Grants, and organizing
assistance to groups of tenants fighting high
rent increases or the loss of their rental
housing.
1
1
0
Community legal clinics offer free legal advice
under Legal Aid Ontario on topics from rent
increases to maintenance to eviction.
Etobicoke/York
Rexdale Community Legal Clinic
416-741-5201
South Etobicoke Community Legal
Services
416-252-7218
416-653-5400
North York
Centre for Spanish-Speaking Peoples
Legal Clinic
416-533-0680
Downsview Community Legal Services
416-635-8388
Flemingdon Community Legal Services
416-441-0969
Jane-Finch Community Legal Services
416-398-0677
Willowdale Community Legal Services
416-492-2437
Scarborough
Scarborough Community Legal Services
416-438-7182
West Scarborough Community Legal
Services
416-285-4460
Toronto/East York
Aboriginal Legal Services
416-408-3967
African Canadian Legal Clinic
416-214-4747
Downtown Community Legal Services
416-978-6447
East Toronto Community Legal Services
416-461-8102
Kensington-Bellwoods Community Legal
Services
416-924-4244
Metro Toronto Chinese & Southeast Asian
Legal Clinic
416-971-9674
Neighbourhood Legal Services
416-861-0677
Parkdale Community Legal Services
416-531-2411
West Toronto Community Legal Services
416-531-7376
Rental Arrears and
Financial Assistance
If you are behind in your rent, consider con-
tacting the nearest Rent Bank office. If you are
on social assistance, please contact your
caseworker.
Rent Bank
Central Offce
416-924-3862
www.ontariorentbank.net
or
1
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416-924-2543
www.nipost.org
Provides interest-free loans to eligible tenants
who are in rent arrears and facing eviction.
Rent bank loans are not available to people
on social assistance or those in subsidized
housing.
Access Centres:
Albion (North Etobicoke)
416-741-1553
Albion (South Etobicoke)
416-252-5990
COSTI North York Housing
416-244-0480
East York Housing Outreach
416-698-9306
Flemingdon Neighbourhood Services
Housing Help Centre
416-424-2900
Scarborough Housing Help
416-285-8070
WoodGreen Housing Help
416-645-6000 ext.1175
416-653-5400
Emergency Energy Fund
416-338-3332
Administered by Toronto Social Services.
For low-income residents of Toronto who are
not receiving social assistance.
Must have been disconnected or received a
disconnection notice and do not have
sufficient income and/or assets to pay the
arrears.
Home Energy Help
416-203-3106
Toll Free: 1-888-855-3106
TTY: 416-338-0889
www.toronto.ca/home-energy-help
A new program offering free home improve-
ments to help those in financial need reduce
their energy use, save money and make their
home more comfortable.
Improvements may include new insulation,
furnace upgrades and low-flow toilets, plus
items to reduce electricity use.
Share the Warmth
416-736-4671
info@sharethewarmth.org
Service available only through referral from a
housing help centre or participating agency.
Limited assistance to low-income households
unable to pay heating or energy bills.
Available during winter months only.
Winter Warmth Fund
416-924-2543
Ontario Rent Bank
416-924-3862
For low-income residents who are in arrears
for their natural gas and electricity utility bills,
and who have exhausted all other sources of
financial support.
Administered by Rent Bank.
Tenant Insurance
Soho Tenant Insurance
www.sohoinsurance.ca/tenantinsurance.htm
Low-cost, hassle free insurance for residents
of social housing.
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The following list of organizations provide a variety of services such
as health care, trans programs, individual counselling, workshops,
groups, youth programs and community activities to transgendered,
transsexual, gay, lesbian, bisexual, two-spirit, and intersex people as
well as those who work in the sex-trade.
519 Church Street Community Centre
416-355-6778
519 Church Street
www.the519.org
Programs and services including Meal Trans,
a food drop-in with a legal clinic and a
housing worker, Trans Youth Toronto drop-in,
Trans Sex Worker Outreach, and support
groups.
2-Spirit People of the First Nations
416-944-9300
www.2spirits.com
Social, cultural and recreational activities
(traditional sweats, drum making, celebration
of life ceremonies).
Support services including counselling,
referral and long-term care program.
Centre for Addiction and Metal Health,
Rainbow Services
416-535-8501 ext. 6781
Toll Free: 1-800-463-2338 ext. 6781
60 White Squirrel Way
www.camh.net/rainbow_services/
Provides counselling to lesbian, gay, bisexual,
transgender, transsexual, and intersex people
who are concerned about their use of drugs
and alcohol.
Evening group sessions available.
Fred Victor Employment and Training
Services, Thrive
416-364-8986
www.fredvictor.org/employment_training
Monday: 1:30 p.m.-4:30 p.m.
Thrive offers those who identify as trans-
gender, transsexual, two-spirited or gender-
variant to focus on employment, life skills and
housing issues.
Maggies, The Toronto Prostitutes
Community Service Project
416-964-0150
www.maggiestoronto.ca
Informal counselling and support.
Legal advocacy.
HIV and STI education and materials.
By appointment only.
Sherbourne Health Centre,
LGBT Primary Health Care
416-324-4103
www.sherbourne.on.ca
Monday, Wednesday, Friday: 9:00 a.m.-5:00 p.m.
Tuesday, Thursday: 9:00 a.m.-8:00 p.m.
The LGBT primary health care team works to
promote health and wellness by addressing
the specialized health issues of those who
identify as LGBT.
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The page contains information about public transportation in Toronto
and the surrounding region, including the TTC, GO Transit, VIVA and
York Region Transit.
Toronto Transit
Commission (TTC)
416-393-4636 for information on fares, routes,
schedules and service
TTY: 416-481-2523
www.ttc.ca
Provides public transit in the City of Toronto
via subways, buses, LRT and streetcars.
For route information see www.ttc.ca.
TTC is also responsible for Wheel-Trans,
providing specialized door-to-door services.
Fares
Prices effective January 3, 2010 and subject
to change.
Single fare purchase
Adult $3.00
Senior/Students $2.00
Child $0.75
Tickets and Tokens
5 adult tokens for $12.50
5 senior/student tickets for $8.25
10 adult tokens for $25.00
10 senior/student tickets for $16.50
10 child tickets for $5.50
Monthly Metropass
Adult $121.00
Senior/student $99.00
Metropass Discount Plan
Adult $111.00
Weekly Pass
Adult $36.00
Downtown Express
Adult $2.50 cash, token or Express Sticker
Senior/student $1.65 cash, ticket or Express Sticker
Child $0.55 cash or ticket
GTA Weekly Pass
$52.00
Seniors
People 65 years of age or older must show
appropriate proof of age when paying the fare
or a full adult fare is charged.
Students
Students aged 13 to 19 pay one ticket or exact
cash with a TTC Student Discount Card Photo
ID. This card must be shown to TTC employ-
ees when using a student fare, or full adult
fare is charged.
Children
Children 12 years or younger pay one ticket or
exact cash. The TTC Child Proof-of-Age Card
is available and shows collectors that the child
is eligible for the child's rate. Children under 24
months ride free.
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GO Transit
416-869-3200
Toll Free: 1-888-438-6646
TTY Toll Free: 1-800-387-3652
www.gotransit.com
An interregional public transportation service
for the Greater Toronto and Hamilton Area of
Southern Ontario.
Service extends to Niagara Falls and
Kitchener-Waterloo, Orangeville, Barrie, and
Beaverton, Stouffville, Uxbridge, Oshawa,
Peterborough and Newcastle.
For more information about train and bus
schedules visit www.gotransit.com.
Fares
The price of your GO trip is based on the dis-
tance travelled and the passenger category
(adult, student, senior or child). Frequent rid-
ers can buy discounted tickets and passes.
For detailed information about fares visit
www.gotransit.com.
Seniors
Seniors 65 years of age and older pay half the
adult single-ride fare. Proof of age only if re-
quested by GO staff.
Students
Elementary, junior high, and secondary
students must show a valid Canadian school-
issued ID.
Post Secondary Students
Full-time Canadian university and college stu-
dents are eligible for GO Transit student fares,
and they must carry official GO Student ID.
GO Student ID is available through school at
time of registration.
Children
Child single-ride fare is half the adult single-
ride fare. One child between the ages of 1 and
4 may ride free with an accompanying adult.
Proof of age only if requested by GO staff.
Children under the age of 1 ride free.
VIVA/York Region Transit
905-762-2100
Toll Free: 1-866-668-3978
TTY: 905-881-5167
TTY Toll Free: 1-866-276-7478
www.yrt.ca
Viva connects Markham, Richmond Hill,
Vaughan, Aurora and Newmarket and links
York Region with the TTC subway system,
GO Transit and the Region of Peel.
York Region Transits local service connects
all nine municipalities of York Region with
access to Toronto, Durham and Peel.
Fares
Fares vary by category (adult, senior, student,
child) and by zones. Check www.yrt.ca for
accurate information.
Seniors
Seniors, 65 and older, must show proof of age
with tickets and monthly passes.
Students
Full-time secondary school students must
present a valid student ID card with tickets and
monthly passes.
Children
A child is of elementary school age, 5-13
years. Children under age one ride free. One
child, aged 1-4 years, may ride free with an
adult.
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You can find a volunteer opportunity in the
community in three easy ways:
Match your skills and interests.
Find an organization by name that you'd like
to volunteer with.
Find a volunteer opportunity in your
neighbourhood by postal code search.
To find out more, or search for opportunities
online go to:
Charity Village
www.charityvillage.com
Search volunteer opportunities by location,
type of job, sector, and whether kids and
teens are welcome.
Volunteer Toronto
416-961-6888
344 Bloor Street West, Suite 404
www.volunteertoronto.ca
Volunteer Toronto is an online matching
system for everyone over age 13.
Helpful tips for getting started and what to
expect.
Board Match
www.boardmatch.org
Boardmatch helps place knowledgeable and
enthusiastic volunteers on the Boards of
Directors of charitable organizations.
Whether you have a special talent for cooking or a few extra hours to
sort food at a food bank, there are many choices when it comes to
volunteering. Many agencies ask volunteers to attend an orientation
or training.
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Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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