Industrial Projects Division Basic Quality and ISO 9001 Orientation Briefing with Frank G.

Calucin

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

OBJECTIVES: OBJECTIVES:
Understand Key Concepts of Basic Quality relative to Industrial Projects Division 2. Awareness on ISO 9001:2000 Standard 3. Understand the Relationship of Industrial Projects within the Organization 4. Awareness on Customer Satisfaction
1.
JAL International Company Limited IPD-QAQC/fgcalucin IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

QUESTION:

What is your definition of Quality?

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

QUESTIONS: QUESTIONS:

Why is Quality important to an Organization? 2. Why do we have to ensure Quality with our work? 3. Why is Quality important to JAL?
1.

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

QUALITY
ISO 9000: 2000 defines Quality as: as a degree to which a set of inherent characteristics fulfils requirements. requirements. Quality is about satisfaction on the needs and requirements of the customer

Quality is Categorized into Two Categories: Categories: 1. 2. Measurable Quality Non-Measurable Quality Non-

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

QALITY ASSURANCE
ISO 9000: 2000 defines Quality Assurance as: part of quality management focused on providing confidence that quality requirements will be fulfilled fulfilled What really is Quality Assurance?

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

QALITY CONTROL
ISO 9000: 2000 defines Quality Control as: part of quality management focused on fulfilling quality requirements requirements What is your basis of Quality Control? How will you know that something you require is acceptable to you?
JAL International Company Limited IPD-QAQC/fgcalucin IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

Three Aspects of Quality Control at IPD

Receiving (Incoming) Inspection Process / Work-In-Process Inspection Work- InFinal Inspection (Pre-Commissioning) (Pre-

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

ISO 9000 and Customer

In simplest term, ISO 9000 means, satisfying the specific customers requirement customer

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

What is ISO?
ISO is not an acronym for International Organization for Standardization, because if it were, it would then be as IOS ISO was derived from the Greek word ISOS, meaning, equal From the word equal to standard, the line of thinking that let to the choice of ISO as the name of the organization is easy to follow.

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

Origins of ISO 9000

The International Organization for Standardization (ISO), was founded in Geneva, Switzerland in 1947 to develop a common set of standards in manufacturing, trace and communications. The ISO 9000 standards represent the common denominator of business quality that is accepted Internationally. In 1987 BS 5750 Quality System was adopted by ISO to become the model for Quality Assurance. ISO 9000 certification demonstrates the capability of an organization to control the processes that determine the acceptability of the product or service being supplied.
JAL International Company Limited IPD-QAQC/fgcalucin IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

CUSTOMERS

ISO 9000: 2000 inter-relationship of customer interwith supplier:

Customer Organization Supplier

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

Customer Satisfaction To provide the needs and expectations of our customer based on specified criteria and specifications

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

Repeat Business
Only EXCELLENT service gets noticed. Remember that repeat business is the life-blood of most lifebusinesses. Ask yourself, would you rather have: Customer charge to experience due to poor experience service and go to your competitor

OR
Have customers who comes back to you because of excellent service

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

JAL Quality Policy

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

JAL Quality Policy

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

JAL Quality Policy

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

JAL Quality Policy

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

Basic Awareness in ISO 9001:2000 Standard

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

The Business Process

INPUT (Order Requirement)

JAL International Company Limited IPD-QAQC/fgcalucin

OUTPUT (Product)
IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

ISO 9001: 2000 Standard

4.0 QUALITY MANAGEMENT SYSTEM 4.1 General Requirements 4.2 Documentation Requirements 4.2.1 General 4.2.2 Quality Manual 4.2.3 Control of Documents 4.2.4 Control of Records

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

ISO 9001: 2000 Standard

5.0 MANAGEMENT RESPONSIBILITY 5.1 5.2 5.3 5.4 5.5 Management Commitment Customer Focus Quality Policy Planning Responsibility, Authority and Communication 5.6 Management Review

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

ISO 9001: 2000 Standard

6.0 RESOURCE MANAGEMENT 6.1 Provision of Resources 6.2 Human Resources 6.2.1 General 6.2.2 Competence, Awareness & Training 6.3 Infrastructure 6.4 Work Environment

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

ISO 9001: 2000 Standard

7.0 PRODUCT REALIZATION 7.1 7.2 7.3 7.4 7.5 7.6 Planning of Product Realization Customer Related Processes Design and Development Purchasing Production and Service Provision Control of Monitoring and Measuring Devices

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

ISO 9001: 2000 Standard

8.0 MEASUREMENT, ANALYSIS & IMPROVEMENT

8.1 8.2 8.3 8.4 8.5

General Monitoring and Measurement Control of Nonconforming Product Analysis of Data Improvement

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

Control of Documents
2000 Version: Clause 4.2.3 Written Procedure; Master List of documents ISO Internal documents have ID and REV numbers ISO External documents are controlled, maintained and updated Documents are Issued in a controlled manner Evidence of review and approval by authorized personnel Relevant documents are available where it is needed Documents such as FORM should be LEGIBLE Obsolete or superseded documents are identified Changes to document is identified and traceable
JAL International Company Limited IPD-QAQC/fgcalucin IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

Control of Records
2000 Version: Clause 4.2.4 Written Procedure; Quality Records Matrix List Provision of evidence (output) for specific process (input) System for filing identification, indexing, accessing, storage Retention period not necessarily the same for all records Records are LEGIBLE meaning reviewer can read it Disposition what to do with the records Records maybe in the form of electronic media but requires documented procedure defining the control process. Use of pencil on quality record is not allowed.
JAL International Company Limited IPD-QAQC/fgcalucin IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

PRF and PO
2000 Version: Clause 7.4.2
General purchasing procedure for the preparation of purchasing urchasing request form (PRF), its review, canvassing/quotation/sourcing out and preparation/approval of purchase order (PO). PRF and PO are auditable against the accredited and approved supplier master list.

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

Control of Service Provision

2000 Version: Clause 7.5.1/2
Written Procedures, instructions, guidelines, checklists used to to make/build/produce the product understandable with the workers. Methodology includes the use of applicable equipment, measuring devices, monitoring, inspection, good and not good samples as basis for workmanship criteria, recording good what was produced and number of rejects Workers should have evidence of qualification and record of continuous training.

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

Identification & Traceability

2000 Version: Clause 7.5.3
Written procedure or guideline on the methodologies involved in identifying materials, semi-processed product and finished semigoods. Identification also includes in quality records (and shop drawings), IMTE against master list of IMTE, production equipment against PMP, etc. Methodology for identifying the inspection done for ALL processes must be defined in the form of guideline.

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

Customer Property
2000 Version: Clause 7.5.4
Written procedure or guideline for receiving customer supplied materials such as drawings (e-mail, courier or fax). This should (einclude auditable verification done; what is done when if lost, damaged or unsuitable to use; and communication with the customer, reporting if the result of verification unsatisfactory. unsatisfactory. Record of what was received from the customer is also auditable

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

Handling, Storage, Preservation, Packing & Delivery

2000 Version: Clause 7.5.5
General written procedures or guidelines for handling, storage, preservation, packing and delivery of materials, semi-process product and final product. semiMethodologies include receiving and issuance of materials, semi-processed product and finished goods; handling, semihandling, storage and preservation of/for materials, semi-processed semiproduct and finished goods; packing either for local or long distance delivery; and delivery coordination.

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

Control of Monitoring and Measuring Devices

2000 Version: Clause 7.6
Written Procedure or guideline for monitoring the IMTE used in production and inspection; updating of IMTE master list; conducting of internal calibration; maintenance of calibration records and calibration status; and storage, handling and preservation of IMTE. Written procedure or guideline on what to do if and when the IMTE used has expired calibration. Written procedure or guideline for checking the software
JAL International Company Limited IPD-QAQC/fgcalucin IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

Customer Satisfaction

2000 Version: Clause 8.2.1 What is required here is to provide methodology for obtaining and determining the satisfaction level based on what was delivered against the requirement of the customer Evidence of customer satisfaction is auditable. auditable.

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

Internal Quality Audit

2000 Version: Clause 8.2.2 Documented procedure stating the frequency of auditing considering the importance of area being audited; audit planning; auditing process; recording the result of the audit; audit criteria, scope and methodology of auditing shall also be defined. Methodology for issuing minor, major nonconformity, including observation shall be defined. observation Selection and independence of Auditors Auditee not to prolong the corrective action is mandatory Verification of CA/PA to end the cycle is auditable.

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

Monitoring and Measurement of Processes/Services Provided

2000 Version: Clause 8.2.3/4

Written procedures or guideline for conducting receiving, ininprocess and final inspections for all processes requiring this this activity. The output or inspection records like receiving inspection output records reports, in-process and final inspection reports in all stages of inproduction are all auditable. auditable. Evidence that all required inspections stated in the Quality Plan is auditable. auditable. These records shall indicate who authorized the release.
JAL International Company Limited IPD-QAQC/fgcalucin IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

Control of Nonconforming Product

2000 Version: Clause 8.3 Written procedure stating the methodology for controlling the controlling use of nonconforming raw/consumable materials, work-innonconforming work- inprocess and completed work provided. The methodology shall state the responsible person for controlling the nonconforming items If the nonconformity item requires re-work, this shall be rereported to the customer, if required by the contract, and shall shall be re-inspected. All outputs are auditable reoutputs This procedure is interfaced with Corrective and Preventive Action Procedure and Effective Handling of Customer Procedure Complaint Complaint

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

Analysis of Data
2000 Version: Clause 8.4
Methodology for determining, collecting (gathering) and analyzing the data relating to 1) customer satisfaction 2) inspection reports 3) corrective and preventive action requests 4) trend analysis made based on the statistical data and 5) evaluation of suppliers shall be defined or incorporated in other related procedures. This activity is prelude to management review and auditable

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

Continual Improvement
2000 Version: Clause 8.5.1 The process is incorporated in the management review procedure. To determine whether the organization is continually improving its established QMS, the following shall be considered: quality policy; monitoring result of quality objectives; result of data analysis; IQA result; CPAR result and actions taken based on the result of MR.

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09

Corrective and Preventive Action

2000 Version: Clause 8.5.2 Documented procedure specifying the investigation, root cause analysis, proposing and providing the required corrective action to prevent recurrence of existing deficiency; deficiency; and preventive action to prevent occurrence of potential deficiency Corrective and Preventive Action Request, its monitoring, verification and closing are all auditable closing

JAL International Company Limited IPD-QAQC/fgcalucin

IPD.M01 Basic Quality and ISO Awareness Briefing For Industrial Projects Division, Rev.00, 01Feb09