Exam Title

: Nortel 920-458 : CSE- CallPilot Rls.4.0 Unified Messaging

Version : R6.1

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 1. You are configuring a Succession Communication Server (SCS) 1000 system with a CallPilot Rls. 4.0 server. On which Media Gateway and Media Gateway Expansion slots can you install the CallPilot MGate card? A. Media Gateway slots 1, 2, or 3 Media Gateway Expansion slots 7, 8, or 9 B. Media Gateway slots 1, 2, or 3 Media Gateway Expansion slots 8, 9, or 10 C. Media Gateway slots 2, 3, or 4 Media Gateway Expansion slots 7, 8, or 9 D. Media Gateway slots 4, 5, or 6 Media Gateway Expansion slots 7, 8, or 9 Answer: A

2. CallPilot networking supports the exchange of different types of messages and message attachments. For the CallPilot server to support fax and text messages, which networking protocol should you recommend? A. Enterprise Networking B. Voice Profile for Internet Messaging (VPIM) C. Audio Messaging Interchange Specification (AMIS) Networking D. Open Audio Messaging Interchange Specification (AMIS) and Integrated AMIS Networking Answer: B

3. How are the physical hard drive pairs configured for a Redundant Array of Independent Disks (RAID) system in a 1002rp CallPilot Rls. 4.0 server? A. hard drives 0 and 3, 1 and 4, and 2 and 5 B. hard drives 0 and 1, 2 and 3, and 4 and 5 C. hard drives 1 and 4, 3 and 6, and 5 and 8 D. hard drives 1 and 4, 2 and 5, and 3 and 6 Answer: D

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 4. What are three advantages of having Redundant Array of Independent Disks (RAID) Level 1 in a 1002rp CallPilot Rls. 4.0 server? (Choose three.) A. Hard drive capacity increases. B. This level prevents loss of information and system down time. C. Drives are hot-swappable and the primary disk array serves as system backup copy. D. In case of a single drive failure, the failed drive can be replaced without a system shutdown. E. One disk serves as the backup copy of the other disk. If one drive fails, the other automatically replaces it. Answer: BDE

5. Voice Profile for Internet Messaging (VPIM) Networking uses the TCP/IP protocol to exchange messages over data networks. Simple Message Transfer Protocol (SMTP) is a way to move e-mail from server to server on a TCP/IP network. Most e-mail systems that send mail over the Internet use SMTP to send messages. Which protocols can retrieve messages with an e-mail client? A. Post Office Protocol (POP) and Multipurpose Internet Mail Extensions (MIME) B. Post Office Protocol (POP) and Internet Mail Access Protocol, version 4 (IMAP4) C. Extended Simple Mail Transfer Protocol (ESMTP) and Multipurpose Internet Mail Extensions (MIME) D. Extended Simple Mail Transfer Protocol (ESMTP) and Internet Mail Access Protocol, version 4 (IMAP4) Answer: B

6. A site has a CallPilot Rls. 4.0 server connected to a Meridian 1/Succession switch. Network Message Service (NMS) uses the signaling capabilities of ISDN. Which ISDN trunk can complete the call? A. ISDN Primary Rate Access (PRA) and ISDN Signaling Link (ISL) trunk B. Non-Primary Rate Access (Non-PRA) and ISDN Signaling Link (ISL) trunk C. ISDN Primary Rate Access (PRA) and Non-ISDN Signaling Link (Non-ISL) trunk D. Non-Primary Rate Access (Non-PRA) or Non-ISDN Signaling Link (Non-ISL) trunk Answer: A

7. A CallPilot is connected to a Communication Server (CS) 1000 with multiple Media Gateway cards. The Media Gateway #1 card has failed and must be replaced. Which two answers apply to this replacement?
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 (Choose two.) A. The CallPilot must be shut down. B. The CS channels must be busied. C. The Media Gateway card is hot-swappable. D. The dip switch settings on the Media Gateway cards are always the same. Answer: CD

8. You are in the process of upgrading your CallPilot Rls. 1.07 to Rls. 4.0 and have completed the 1.07 pre-check. What should you do next to continue the upgrade? A. Upgrade directly to CallPilot Rls. 4.0. B. Updating the Windows NT operating system. C. Upgrading CallPilot from Rls. 1.07 to Rls. 2.02. D. Installing performance enhancement packages. Answer: B

9. You currently have a Communication Server (CS) 1000 with a 201i CallPilot platform running version Rls. 3.0. You need to upgrade this system to CallPilot Rls. 4.0. What must you do to upgrade? A. Install and run the upgrade wizard. B. There is no upgrade path from 3.0. C. You must replace the 201i system with a 702t. D. You must replace the 201i system with a 703t. Answer: A

10. You are upgrading CallPilot Rls. 1.07 to Rls. 4.0. As part of the upgrade process, you are migrating CallPilot Rls. 1.07 platform from 201i to 703t. How many keycode set(s) are required and what are the requirements to successfully upgrade? (Note: software upgrade is from CallPilot Rls. 1.07 to Rls. 4.0.) A. One keycode set. Perform platform migration. Upgrade 703t to CallPilot Rls. 4.0. B. Three keycode sets.
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 Both servers must be running CallPilot Rls. 1.07 before performing the platform migration. Perform platform migration. Upgrade 703t to CallPilot Rls. 4.0. C. Two keycode sets. Both servers must be running CallPilot Rls. 1.07 before performing the platform migration. Perform platform migration and upgrade 703t to CallPilot Rls. 4.0 at same time. D. Two keycode sets. Upgrade 201i to Rls. 2.0. Perform platform migration and upgrade 703t to CallPilot Rls. 4.0 at same time. Answer: D 11. You have a CallPilot Rls. 1.07 system installed on a 200i or 201i server platform that is connected to a Communication Server (CS), and you are migrating to CallPilot Rls. 4.0. You must do a platform migration

without losing any existing CallPilot information. Which three platforms can you migrate to? (Choose three.) A. 201i B. 702t C. 703t D. 1002t E. 1002rp Answer: ACE

12. You currently have a Communication Server (CS) 1000 with a 703t CallPilot platform running Rls. 2.02. You need to upgrade this system to CallPilot Rls. 4.0. What must you do to upgrade? A. Replace the 703t system with a 1002rp. B. Replace the 703t system with a 1001rp. C. Ensure the system has a minimum SU level of 2. D. Ensure the system has a minimum SU level of 3. Answer: D

13. You currently have a Meridian 1 PBX with a 200i CallPilot platform running version 1.06. You need to upgrade this system to CallPilot Rls. 4.0. Which two procedures must you perform to upgrade? (Choose
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 two.) A. You must migrate to a 201i, 702t, or 1002rp system. B. You must migrate to a 201i, 703t, or 1002rp system. C. You must upgrade to 2.5 with a minimum SU level of 2. D. You must upgrade to 2.02 with a minimum SU level of 3. Answer: BD

14. You are currently running CallPilot Rls. 2.02 on a 200i platform. You must do a platform migration without losing any existing CallPilot information. Which utilities are used to accomplish this migration? A. Update Wizard and Install Wizard B. Upgrade Wizard and Setup Wizard C. Migration Wizard and Setup Wizard D. Backup Wizard and Upgrade Wizard Answer: B

15. How can Outlook users remove messages from Outlook and download message headers from the CallPilot Rls. 4.0 server (refresh their message list)? A. select F5 from the keyboard B. log off CallPilot desktop client and log back in C. select Send/Receive with holding down the Ctrl and Shift keys D. select Tools > CallPilot Desktop Messaging Tools > Refresh Message List Answer: C

16. A CallPilot is connected to a Meridian 1 switch. The CallPilot server diagnostics are indicating a LAN problem associated with DNS resolution and a duplicate IP address. Which two commands should be used to determine the problem? (Choose two.) A. ping B. netstat C. tracert D. ipconfig
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 Answer: BC

17. Your 703t server has started emitting a loud beeping noise. What should you do to investigate this problem? A. Reboot your server. B. Check your anti-virus software for possible infections. C. Check hardware maintenance through CallPilot Manager. D. Check the drive status through the Power Console software. Answer: D

18. Your customer's CallPilot Rls. 4.0 is connected to a Meridian 1/Communication Server 1000 switch. The CallPilot system is configured to support Remote Notification. A user is trying to send a telephone notification to his cell phone but it is not receiving notifications. What are two possible reasons for this? (Choose two.) A. Local RPL B. Global RPL C. Default RPL D. Remote notification is using the wrong RPL. Answer: AD

19. A site has a CallPilot Rls. 4.0 server using Voice Profile for Internet Messaging (VPIM). The customer wants to route VPIM networking messages to an external e-mail server. Messages are not being received by the external e-mail server. Which three areas on CallPilot should you confirm are correct? (Choose three.) A. VPIM shortcuts B. VPIM compose prefix C. VPIM delivery schedules D. Domain Name Server (DNS) properties E. Security modes for Simple Mail Transfer Protocol (SMTP) sessions F. Outgoing Simple Mail Transfer Protocol (SMTP) Mail/Proxy Server field
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 Answer: DEF

20. You are connected to a CallPilot server through Remote Desktop. Some of the support tools do not work. What is a cause of this? A. You have not connected using the / console. B. You cannot use tools through Remote Desktop. C. You are using the wrong support tools user ID and password. D. Remote connectivity is not configured correctly on the server. Answer: A

21. A CallPilot Rls. 2.0 server is connected to a Meridian 1 switch and is being upgraded to CallPilot Rls. 4.0. The Upgrade Wizard reports that the software needs a newer service update (SU). What are the three steps to do this? (Choose three.) A. Restart upgrade wizard. B. Exit the upgrade wizard. C. Apply the appropriate patches. D. Upgrade to minimum service update. E. Upgrade to intermediate software level first. Answer: ABD

22. A CallPilot is connected to a Meridian 1/Communication Server 1000 prime switch.

The CallPilot

system is intended to service multiple Meridian 1/Communication Server 1000 sites. The networking and NMS features have been purchased. What are two other requirements? (Choose two.) A. PSTN B. ISDN Signaling C. Virtually Signaling D. A messaging network Answer: BC

23. A CallPilot Rls. 4.0 server is connected to a Communication Server (CS) 1000. The server is having
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 Routing and Remote Access (RRAS) problems. There are two location specific variables that must be correct. What are the two variables? (Choose two.) A. IP addresses B. DNS settings C. Server names D. WINS settings Answer: AC

24. A site has a CallPilot Rls. 4.0 server connected to a Communication Server (CS) 1000 switch. Given the following information: Event Code: 42800 Severity: Major

Description: The Applications Module Link (AML) link between the Server and the Switch has been temporarily disconnected. Link recovery is in progress. Impact: While the AML link is down, call processing functionality is not available. What is your recovery action? A. Check the Ethernet connection between the CallPilot server and the CS 1000 switch. Check the Nortel Server Subnet configuration on the CS 1000 switch. Check to see if the IP address of the CS 1000 switch matches in the Configuration Wizard. B. Check the Ethernet connection between the CallPilot server and the CS 1000 switch. Check the configuration of the Controlled Directory Numbers (CDNs). Check to see if the IP address of the CS 1000 switch matches the one configured on the CallPilot server in the Configuration Wizard. C. Check the Ethernet connection between the CallPilot server and the CS 1000 switch. Check the ELAN Subnet configuration on the CS 1000 switch. Check to see if the IP address of the CS 1000 switch matches the one configured on the CallPilot server in the Configuration Wizard. D. Check the Ethernet connection between the CallPilot server and the CS 1000 switch. Check the ELAN Subnet configuration on the CS 1000 switch. If necessary, restart the ELAN Subnet.
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the one configured on the CallPilot server

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