Hotel English Manual

Licensing & Classification Manual
For
Hotels, Guest Houses & Hotel Apartments
In
The Emirate of Dubai

DTCM/LC/Class/Oct2001

Important Note:

The term Furnished Apartment has been changed to
Hotel Apartment since 20
th
Oct. 1999


Copyright

This material is copyright
and should not be photocopied
or otherwise used without prior
Express permission of the DTCM.

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INTRODUCTION

The hotel industry has played a remarkable role in Dubais development in recent
years. In addition to providing the essential infrastructure for the successful growth
and development of tourism, the sector has also contributed significantly to Dubais
prominence as the leading business center in the region and greatly enhanced the
recreational facilities available to the citys residents and visitors.

Hotel accommodation has expanded dramatically in parallel with Dubais
development, rising from 7,629 beds in 1987 to 25,228 beds in 1997. Likewise, the
growth in furnished apartment complexes has provided visitors with an ever more
extensive range of accommodation options.

Against this background, and in accordance with the provisions of Law No. (1) of
1997, and with instructions of H.H. Sheikh General Mohammed Bin Rashid Al-
Maktoum, Crown Prince of Dubai, U.A.E. Minister of Defence, Chairman of the
Department of Tourism and Commerce Marketing (DTCM), the Department has
worked with other interested parties to develop a clear and objective system of
classifying visitor accommodation, covering all hotels, guest houses and furnished
apartments in Dubai.

The benefits of such a system include improving the standards of visitor
accommodation and helping potential visitors as well as tour operators and
international travel industry in general in selecting appropriate accommodation
for their needs. Further, this system will ensure that the expectations of such
visitors are fully met in terms of facilities, services, levels of comfort and value for
money.

To ensure the classification system meets the highest international standards, the
DTCM has drawn on the American, British, French, and Spanish models and
availed of the expert advice of the UNs World Tourism Organisation. However,
the system in its final from is also the result of extensive deliberations by a
committee comprising hoteliers and representatives from all concerned government
departments, thus ensuring that it complies fully with local economic and social
conditions.

The system will be implemented as of 1
st
November 1998 on new establishments
that apply for their licensing and classification after this date, and implemented on
existing establishments as of 1
st
January 1999.

This booklet provides full details of the implementation programme and the
licensing conditions and classification criteria which will apply. If you require
further information, please feel free to contact the appropriate DTCM staff directly.

We look forward to working with you to achieve the high quality standards to
which Dubais tourism industry aspires.

Khalid A. bin Sulayem
Director General

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Bye-law No. (1) 0f 1998
Concerning Licensing and Classification of Hotels,
Guest Houses and Furnished Apartments

We, Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai and
Chairman of the Department of Tourism and Commerce Marketing, having
taken cognizance of :

- Law No. (1) of 1997 Concerning the Establishment of the Department of
Tourism and Commerce Marketing; and.

- documentation submitted to us by the Director General of the Department:

Resolve that the following Bye-law be issued:

Article (1) This Bye-law shall be called Bye-law for Licensing and
Classification of Hotels, Guest Houses and Furnished Apartments for
the year 1998.

Article (2) In the implementation of the provisions of this Bye-law, the
following terms and expressions shall have the meanings set opposite
each of them unless the context indicates otherwise:

The Emirate: The Emirate of Dubai

The Department: The Department of Tourism and Commerce
Marketing

Director General: The Director General of the Department.

Hotel Establishment: Hotel, guest house of furnished apartments.

Hotel: A building or independent part of a building
which incorporates not less than 10 bedrooms
available for board and lodging services against
a financial consideration.

Guest House: A building or part of a building which
incorporates not less than 10 bedrooms and
which provides lodging services only against a
financial consideration.

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Furnished Apartments: A group of furnished villas or apartments
providing not less than eight accommodation
units which are rented to guests on a daily,
weekly, monthly or yearly basis.

Unit: Any furnished apartment or single bedroom in a
hotel or a guest house.

Owner of hotel establishment: Anyone who invests in a hotel establishment,
including the manager of the establishment.

Guest: Any person who checks in at a hotel, guest
houses or furnished apartment for the purpose of
being lodged against a financial consideration.

Tariff: Charges and rates for the services provided by
the hotel establishment and any percentage
added thereto.

Facility: The restaurants, bars, night clubs, health or sport
clubs, barber or beauty shops, book-shops or
other shops in or attached to the hotel
establishment.

Article (3) Construction of a hotel establishments or the transformation of an
existing building into a hotel establishment may not be started unless
the preliminary approval of the Department has been obtained and
any other conditions pursuant to any other law or regulations are
satisfied.

Article (4) Hotels in the Emirate shall be classified into five grades, each
identified by the awarding of stars ranging from one to five, in order
to distinguish their standards, and furnished apartments shall be
classified into two grades, standard and deluxe, with the Department
making such classification.

Article (5) No hotel establishment may be operated unless it is licensed by the
Department, and no hotel or furnished apartments may be operated
unless they are classified.

Article (6) The Department shall inspect the hotel establishment, to ensure that it
satisfied the licensing conditions or the classification

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criteria, at the time of submission of the licensing or classification
application or upon the renewal of either of them. The Department
may inspect the hotel establishment at any time and for any reason it
deems appropriate.

Article (7) Upon a decision by the Director General, an administrative section
shall be created to carry out the following duties.
1. Considering the applications for the licensing or classification of
the hotel establishment and the renewal of its licensing or
classification.
2. Considering the preliminary approval of the licensing of the hotel
establishment.
3. Visiting and inspecting the hotel establishment and deciding on
the extent of its compliance with and fulfillment of the provisions
of this Bye-law.
4. Investigating the violations committed by the hotel establishment
and the complaints filed against it.
5. Introducing the appropriate instructions for ensuring the regularity
of the business in the hotel establishment and the improvement of
its standard.

Article (8)
1. The application for the licensing or classification of the hotel
establishment or for the renewal of either of them shall be submitted
to the Department on the forms prepared for this purpose, supported
by the required documents.
2. The competent administrative section, pursuant the provisions of
Article (7), shall submit its recommendation regarding the application
in the light of the documents attached therewith and pursuant to the
result of the inspection of the hotel establishment. The Director
General - or those authorized by him shall issue his decision after
evaluating such recommendation.
3. A concerned party may appeal against the classification decision
within 15 days of the date of his notification of the decision, by way
of a petition to be submitted to the Director General who shall decide
thereon within a month from the date of the submission thereof. The
decision issued regarding such petition shall be final and conclusive
and the absence of any decision received on the appeal within the
said period shall be considered as a rejection of the appeal.
4. As and when applications are approved, the Department shall issue
the licensing document or the classification certificate or both.

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Article (9) The term of the licensing or classification of the hotel establishment
shall be for one year or more and shall be renewed for a similar term
or terms under the same procedures referred to in Article (8),
provided that the applications for the licensing or classification
renewal applications are submitted to the Department within the
thirty days preceding the expiry of the licensing or classification
term.

Article (10) The concerned person may submit to the Department an application
for the amendment of the classification to a higher or lower grade in
accordance with developments which have taken place in the hotel or
furnished apartments. Appeals against the decision of the Director
General issued in this respect shall be in accordance with the
procedures set forth in Article (8) of this Bye-law.

Article (11)
a) Without prejudice to any obligations imposed under any other
legislation, every hotel establishment shall:
1. Notify the Department of the name of the person in charge
of the management of the establishment and of any change
that may take place in this regard.
2. Display the tariff lists and the timings for the provision of
services in a prominent place inside the building, with such
lists to be in Arabic and one foreign language at least.
3. Maintain accounting books and records and data
concerning the operation of its business.
4. Affix a signboard carrying the name of the establishment in
Arabic and English languages in a prominent place on the
building, with such name to appear on all the
establishments records, invoices, correspondence and
brochures.
5. Provide the Department with any documents, guest records
or statistics it requires.
6. Comply with the laws and regulations relating to building
requirements, public health, fire safety, accident
prevention, and with other applicable laws and regulations.
b) In addition to the requirements of clause (a), hotels and
furnished apartments shall display their classification
certificate and classification signboard, the former in a
prominent place in the reception area and the latter in a
prominent place at the main entrance. The signboard shall be
maintained as the property of the Department and shall be
withdrawn upon the closure of the hotel or furnished
apartments or replaced upon the change of the classification
grade.

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Article (12) The Department may conduct inspections without prior notice of any
hotel establishment in order to ensure the extent of its compliance
with the provisions of this Bye-law or to investigate complaints filed
by guests or others against the establishment or any of its facilities.

For performing their inspection duties, the competent employees of
the Department may peruse the records of the hotel establishment and
have access to all its units and facilities in accordance with such
principles and rules as determined by a decision issued by the
Director General in this regard.

Article (13)
a) The Director General or those authorized by him may impose one
or more of the following penalties on any hotel establishment which
violates any of the provisions of this Bye-law or the instructions
issued in accordance with them;
1. A financial fine of not less than one hundred Dirhams and not
more that one hundred thousand Dirhams;
2. Reduction of the grade in which the hotel or the furnished
apartments has been classified;
3. The temporary closure of the establishment and the withdrawal of
its license or classification or both for a period not exceeding six
months;
4. The permanent closure and the cancellation of the license and
classification.
b) A concerned party may appeal against the penalty imposed on him
within a week of the date of his notification, by way of a petition to
be submitted to the Director General who shall decide thereon within
a week from the date of the submission thereof. The decision issued
regarding such petition shall be final and conclusive and the absence
of any decision received on the appeal within the said period shall be
considered as a rejection of the appeal.

Article (14) The Department shall collect from the hotel establishments the
licensing and classification fees listed in the schedule annexed to this
Bye-law.

Article (15) In accordance with this Bye-law, the Director General shall issue
regulations containing the conditions for licensing hotel
establishments and the classification criteria to be met by hotel or
furnished apartments. Such regulations shall be applicable from the
date of publication in the Official Gazette.

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Article (16) This Bye-law shall be published in the Official Gazette and shall
become applicable from the date of their publication.

Mohammed Bin Rashid al Maktoum
Crown Prince of Dubai
Chairman of the Department of Tourism
and Commerce Marketing

Issued on 15 August 1998
23 Rabia Al Thani 1419

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Licensing and Classification Fees Schedule

Hotel Establishment Licensing Fees:
Preliminary approval fee: Dhs. 100
Fee for renewal of preliminary approval: Dhs. 100
Annual licensing fee: Dhs. 300
License amendment fee: Dhs. 500
License cancellation fee: Dhs. 500
Fee for Duplicate copy of missing license: Dhs. 500
Fee for inspection requested by hotel establishment: Dhs. 500
Advertisement fee: Dhs. 500

Hotel and Furnished Apartment Classification Fees:
Annual classification certificate fee: Dhs. 300
Fee for duplicate copy of missing classification certificate: Dhs. 500
Classification signboard fee: Dhs. 1,000

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Regulation No. (1) of 1998
Concerning the Licensing Conditions and Classification Criteria
of Hotels, Guest Houses and Furnished Apartments

- Having perused Law No. (1) of 1997 Concerning the Establishment of the
Department of Tourism and Commerce Marketing;
- Bye-law No. (1) of 1998 concerning for Licensing and Classification of
Hotels, Guest Houses and Furnished Apartments; and
- Decree No. (1) of 1997 Concerning the Appointment of a Director General
for the Department of Tourism and Commerce Marketing.

And upon the requirement of public interest, the following has been decided:

Article (1) The licensing conditions and classification criteria of hotels, guest
houses and furnished apartments set forth in the attached schedules
shall be adopted.

Article (2) This Regulation shall become applicable from the date of publication
in the Official Gazette and various administrations and divisions are
required to observe it.

Director General

Issued on 1
st
September 1998

Schedule No. (1)

Hotel Licensing Requirements

The party managing any hotel must satisfy the following requirements for
licensing, and comply with the laws and regulations relating to building
requirements, public health, fire safety, accident prevention and with other
applicable laws and regulations:

1. Maintain a high level of safety, maintenance and general cleanliness.
2. Ensure satisfactory standard of interior and exterior decoration.
3. Display a signboard with the name of the establishment in Arabic and
English languages in a prominent place on the building, with such name to
appear on all records, invoices, correspondence and brochures of the
establishment.
4. Display the Classification Certificate in a prominent place in the reception
area and display the classification signboard in a prominent place at the
main entrance.
5. Maintain accounting books and records and data concerning its business.
6. Display service tariff lists and timings for the provision of services in a
prominent place in the building, with such lists to be in Arabic and at least
one foreign language.
7. Display a copy of the general tariff rates in the reception area and in each
bedroom in Arabic and at least one foreign language.
8. Arrange for reception service to be available round the clock.
9. Provide a storage room for baggage.
10. Supply uniforms for the staff of the different departments.
11. Have at least ten bedrooms available for letting; each satisfying the
following requirements:
11.1 Window equipped with blinds, opaque curtains or other means of
ensuring privacy.
11.2 Sufficient area to allow the room guest free movement, with the
minimum floor area excluding the bathroom and the entrance
being as follows:
Single room occupancy 9 sq. m.
Double room occupancy 11 sq. m.
Triple room occupancy 13 sq. m.

11.3 Beds with modern mattresses in good condition; and clean sheets,
pillows and bed covers of appropriate proportions.
11.4 For a single bed, the minimum length should be 190 cm and
minimum width 90 cm. For a double bed, minimum length should be
190 cm and minimum width 135 cm.
11.5 Bedside table with closet, drawer or shelf; and shaded light by the
bedside.

11.6 A dressing table (drawer-type table and mirror) or a vanity unit.
11.7 A chair in every single room, and two chairs at least in every
double room i.e. containing a double bed or more than one single bed.
11.8 A wardrobe with hangers.
11.9 Chest of drawers or shelves for clothes (can be part of the above
mentioned wardrobe).
11.10 Waste basket.
11.11 Carpet or rug for each bed.
11.12 Ashtray.
11.13 Means of securing the bedroom doors from the inside and outside.
11.14 A notice specifying the location of safe deposit boxes, in both Arabic
and English languages.
11.15 A notice specifying the procedures to be followed in case of
emergency, in both Arabic and English languages.
11.16 A number on the door of each room.
11.17 Affix the Qibla direction.
11.18 A telephone for making local (U.A.E.) calls in each room, with
international calls available either by direct dialling or via the
switchboard operator.
12. Air conditioning.
13. Provide an elevator from the ground floor to serve all bedrooms on the third
floor or above.
14. Provide furniture and equipment of a satisfactory standard (well maintained
and without fractures of holes)
15. Ensure courteous and prompt service.
16. Have an adequately lit and air conditioned lobby.
17. Provide an internal telephone in the reception hall.
18. Provide a city telephone for use by non-residents, located at the reception
hall.
19. Provide safe deposit box facilities round the clock.
20. Provide a pantry or kitchen.
21. Operate a dining room or a cafeteria providing breakfast.
22. Supply individual seating for each guest or party in the dining room.
23. Supply priced menu for perusal in the dining area.
24. Provide a colour T.V. in the reception hall or in each bedroom.
25. Provide adequate lighting for the public entrance, corridors and stairways to
ensure safety during the hours of darkness.
26. Furnish en-suite bathrooms with a shower or a bath tub with handle and
shower, shower curtain, lidded WC, bidet or washer, wash basin with
mirror, hot and cold running water, glass cup, towel rail, set of towel, for
each guest, bath mat, soap, soap receptacle, toilet paper, hook for clothes,
sanitary disposal unit, a suitable place for toilet accessories, electric shaver
point within reach of the mirror with adaptor available on request, and a
bell/alarm to be used in case of emergency.
27. Provide one public toilet for gents and another for ladies serving the dining
room. Also provide one public toilet for gents and another for ladies in the

2

reception area or the mezzanine serving the reception hall. Each toilet shall
have a wash basin with a mirror and a lidded WC and washer or bidet, the
WC and wash basin should be separated by a door. Toilet paper, sanitary
disposal unit, liquid soap, hot and cold running water, towel or any other
means for drying the hands shall be provided in each toilet. If the dining hall
is located on the same floor as the reception hall, it would be permissible to
have one toilet for gents and another for ladies, servicing both facilities,
provided that each toilet shall contain two wash basins and two lidded WCs
and two washers or bidets such that each WC is separate from the wash
basins and the other WC.
28. Make porterage facilities available on request.
29. Provide local newspapers to guests on request against the price thereof.
30. Make laundry services available and provide iron and ironing board on
request.
31. Clean rooms on a daily basis and change towels and bed linen for every new
guest and at least twice a week for each guest.
32. Provide first aid emergency kit.
33. Keep any gardens or grounds belonging to the hotel in a tidy condition, and
maintain any pavements, car parks and roads.
34. Undertake to investigate any complaints relating to the operations of the
hotel, including meal and entertainment services.
35. Provide a night guard.

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Schedule No. (2)

Guest House Licensing Requirements

The party managing a guest house must satisfy the following requirements for
licensing, and comply with the laws and regulations relating to building
requirements, public health, fire safety, accident prevention and with other

establishment.
3. Display the License in a prominent place in the reception area.
bedroom in Arabic and at least one foreign language.
8. Have at least ten bedrooms available for letting; each satisfying the
following requirements:
8.1 Window equipped with blinds, opaque curtains or other means of
ensuring privacy.
8.2 Sufficient area to allow the room guest free movement, with the
minimum floor area excluding the bathroom and the entrance
being as follows:
Single room occupancy 8 sq. m.
Double room occupancy 10 sq. m.
Triple room occupancy 12 sq. m.
pillows and bed covers of appropriate proportions.
8.4 For a single bed, the minimum length should be 190 cm and
minimum width 90 cm. For a double bed, the minimum length should
be 190 cm and minimum width 135 cm.
8.5 Bedside table.
8.6 Two chairs at least in every room.
8.7 Wardrobe.

1

8.9 Carpet.
8.10 Waste basket.
8.11 Means of securing the bedroom doors from the inside and outside.
8.12 A number on the door of the room.
8.13 A notice specifying the location of safe deposit boxes, in both Arabic
and English languages.
8.14 Affix the Qibla direction.
8.15 A notice specifying the procedures to be followed in case of
emergency, in both Arabic and English languages.
and without fractures or holes)
12. Clean rooms on a daily basis and change towels and bed linen for every new
guest and at least twice a week for each guest.
13. Have an adequately lit and air conditioned lobby.
14. Provide a public telephone for guest use.
15. Provide safe deposit boxes at reception.
16. Provide a dining hall.
17. Ensure safety during the hours of darkness by providing adequate lighting
for the corridors and stairways.
18. Furnish common and en-suite (private) bathrooms with a shower or bath tub
and shower, shower curtain, lidded WC, washer, wash basin with mirror, hot
and cold running water, glass cup, set of towels for each guest, towel rail,
bath mat, soap (liquid soap in common bathrooms), toilet paper, hook for
clothes, sanitary disposal unit, electric shaver point within each of the
mirror. The number of bathrooms shall not be below the following ratios:
25% of the bedrooms to have en-suite bathrooms.
75% of the bedrooms to have common bathrooms, at a rate not less than one
bathroom for two bedrooms.
19. Provide one public toilet for gents and another for ladies serving the dining
room. Also provide on public toilet for gents and another for ladies in the
reception area or the mezzanine serving the reception hall. Each toilet shall
have a wash basin with a mirror, a lidded WC, and washer. The WC and
wash basin should be separated by a door. Toilet paper, sanitary disposal
unit, liquid soap, hot and cold running water, towel or any other means for
drying the hands shall be provided in each toilet. If the dining hall is located
in the same floor as the reception hall, it would be permissible to have one
toilet for gents and another for ladies, servicing both facilities, provided that
each toilet shall contain two wash basins and two lidded WCs and two
washers such that each WC is separate from the wash basins and the other
WC.
21. Provide night guard.

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Schedule No. (3)

Furnished Apartments Licensing Requirements

The party managing any furnished apartments must satisfy the following
requirements for licensing, and comply with the laws and regulations relating to
building requirements, public health, fire safety, accident prevention and with other

establishment.
3. Display the Classification Certificate in a prominent place in the reception
area and display the classification signboard in a prominent place at the
main entrance.
unit in Arabic and at least one foreign language.
7. Display in each unit the instructions pertaining to the procedures to be
followed incase of emergency, in Arabic and English languages.
8. A notice specifying the location of safe deposit boxes, in both Arabic and
English languages.
9. Have at least eight villas or apartments available for letting; each consisting
of one studio bedroom or one or more bedrooms with a separate living
room, bathroom, and kitchen or kitchenette.
11. The reception area shall be located in the ground floor if the entire building
is allocated for furnished apartments. However, if only part of the building is
allocated for furnished apartments, then the reception area shall be located in
the first floor of the part allocated for furnished apartments. In the latter
case, a signboard shall be displayed in the ground floor, indicating the floors
allocated to furnished apartments.
12. Provide adequate lighting for the public entrance, corridors and stairways to
ensure safety during the hours of darkness.
13. Provide a public telephone in the building and its annexes.
14. Provide a telephone for making local (U.A.E.) calls in each unit, with
international calls available either by direct dialling or via the switchboard
operator.

1
15. Provide means of securing the doors of each unit from the inside and
outside.
17. Provide safe deposit box facilities round the clock in each unit or in the
reception area.
18. Provide an elevator from the ground floor to serve all units on the third floor
and above.
19. Make porterage facilities available on request.
without fractures or holes)
22. The minimum bedroom area excluding the bathroom and entrance hall:
bedroom 12sq.m. / studio 17sq.m.
23. Provide adequate floor covering or finish.
24. Provide electricity and cold and hot running water without charge. It may be
agreed otherwise if the lease contract is for six months or more.
25. Clean the room, make the beds and change the bed linen and towels at least
twice a week without charge. Additional services may be provided on
request against the price thereof. It may be agreed otherwise if the lease
contract is for six months or more.
27. Affix a number on the door of each unit.
28. Provide each unit with a list of all items contained in it.
29. Affix the Qibla direction in each unit.
30. Provide a night guard.
31. Provide the following in each bedroom/studio.
pillows and bed covers of appropriate proportions. With respect to the
single bed, the minimum dimensions should be 190cm long and 90cm
wide. The double bed, however, should be 190cm long and 135cm
wide as a minimum.
31.2 Curtains or other means of ensuring privacy.
31.3 Bedside table with closet, drawer or shelf; and shaded light by the
bedside for each person.
31.4 A dressing table (drawer-type table and a mirror) or a vanity unit.
31.5 At least two chairs.
31.6 Wardrobe.
31.8 Ashtray.
31.9 Carpet or rug for each bed.
31.10 Waste basket.
32. Provide the following in each living room and studio:
32.1 Dining table with a chair for each person; at least two chairs should
be available in each bedroom. In a studio, the dining chairs could be
the same chairs required under clause 30/5.

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32.2 Settee or armchair in the studio or one bedroom units, and at least one
settee and two arm chairs in units with two or more bedrooms.
32.3 Coffee table.
32.4 Curtains or other means of ensuring privacy.
32.5 Iron and ironing board.
32.6 Colour T.V.
33. Bathroom with a shower or a bath tub with handle and shower, shower
curtain, wash basin, with mirror, lidded WC, bidet or washer, towel rail,
towels, bath mat, soap receptacle, hook for clothes, sanitary disposal unit,
electric shaver point within reach of the mirror, and cold and hot running
water.
34. Kitchen or kitchenette located except for studios outside the bedroom.
The kitchen should contain a sink, draining board, hot and cold running
water electric cooker, refrigerator, cutlery, glass and table ware, cooking
utensils and a covered waste unit.

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Schedule No. (4)

CRITERIA FOR HOREL CLASSIFICATION
All hotels shall be classified according to the following classification criteria:
BEDROOMS

1 Star 2 Star 3 Star 4 Star 5 Star
1. General Full length mirror.
Small refrigerator.
Luggage stand.
Coffee table.
Superior standard of
furnishings. Full
length mirror. Mini-
bar. Luggage stand.
Coffee table. Hotel
service directory.
Sewing kit.
Luxurious furniture. Full
length mirror. Mini-bar and
bottle-opener. Luggage
stand. Coffee table. Wall
decorations. Arm chair and
settee for 2 or more
persons. Extra pillow and
covers provided including
non-allergic pillows
(100%cotton). Hotel service
directory. Sewing kit.
2. Lighting Shaded light by the
bedside.
A reading light by the
bedside.
A reading light for
each person. Means
of controlling the
lights from each bed.
A reading light for
each person. Means of
controlling the lights
from each bed.
A reading light for each
person. Means of
controlling the lights from
each bed. Safe means of
lighting in the event of
power failure.

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BEDROOMS

3. External
Telephone.
A telephone for
making local (UAE).
International calls
available by direct
dialling or via the
switchboard operator.
A telephone for
making local (UAE)
calls. International
calls available by
direct dialling or via
the switchboard
operator.
A telephone for
making local (UAE)
calls. International
calls available by
direct dialling or via
the switchboard
operator.
A telephone for local
(UAE) and international
calls.
Two telephone
apparatus in each room
for local (UAE) and
international calls; one
near the bed and the
other on the dressing or
writing table.
4. Hair Drying Electric hair-dryer to
be available upon
request. Electric
socket near the
dressing table in the
bedroom should the
hair-dryer be of a
type other than an air
hose fixed on the
bathroom wall.
Electric hair-dryer to be
available. Electric socket
near the dressing table in
the bedroom should the
hair-dryer be of a type
other than an air hose
fixed on the bathroom
wall.
Electric hair-dryer to be
available. Electric
socket near the dressing
table in the bedroom
should the hair-dryer be
of a type other than an
air hose fixed on the
bathroom wall.
5. Suites Minimum one suite. Suites available at the
rate of 5% - at least - of
the number of rooms.

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EN-SUITE BATHROOMS
1. General Shower or bath tub
with handle and
shower, and mirror.
Washer or bidet.
Bell/alarm to be used
in case of
emergency.
Shower or bath tub
with handle and
shower, and lit
mirror. Washer or
bidet. Bell/alarm to
be used in case of
emergency.
Shower or bath tub
with handle and
shower in no less
than 50% of the
rooms. Other rooms
may have at least a
shower. Lit mirror.
Washer or bidet
Bell/alarm to be used
in case of
emergency.
Fully-ceramic tiled
bathroom. Bath tub with
handle and shower, and lit
mirror. Washer or bidet.
Telephone for local (UAE)
and international calls.
Fully-ceramic tiled
bathroom. Bath tub with
handle and shower, and lit
mirror. Bidet*. Cold flowing
water provided throughout
the year. Telephone for local
(UAE) and international
calls.
2. Shaving
Facilities.
Electric socket near
mirror with adapter
available on request.
Electric socket near
mirror with adapter
available on
request.
Dual voltage
(110/220 volts)
shaver point near
mirror.
Dual voltage (110/220
volts) shaver point near
mirror.
Dual voltage (110/220 volts)
shaver point near mirror.
3. Other
Facilities.
Suitable place for
toilet accessories.
Suitable place for
toilet accessories.
Drip dry facility.
Suitable place for
toilet accessories.
Drip dry facility.
Provision of
emergency kit
(shaving equipment,
toothbrush,
toothpaste etc.)
against the price
thereof.
Small closet for cosmetics
and personal toiletries.
Drip dry facility.
Provision of emergency kit
(shaving equipment,
toothbrush, toothpaste etc)
against the price thereof.
Provision of shampoo,
bath foam and bath cap.
Small closet for cosmetics
and personal toiletries. Drip
dry facility. Provision of
emergency kit (shaving
equipment, toothbrush,
toothpaste etc) free of charge.
Provision of shampoo, bath
foam, bath cap and robe.
Small rug, tissue paper, and a
scale.
*This condition applies to hotels applying for a license after the implementation of Bye-law for Licensing and Classification of Hotels,
Guest Houses and Furnished Apartments for the year 1998.
3
DINING FACILITIES
1. Kitchen Pantry available. Kitchen available. Kitchen available. Kitchen available. Kitchen available.
2. Breakfast Breakfast provided. Breakfast provided. Breakfast with a choice
of 3or more hot dishes.
Breakfast with a choice
of 3or more hot dishes.
Breakfast with a choice of
3or more hot dishes.
3. Lunch and
Dinner
Snack and soft
drinks
Hot and cold dishes,
snacks and sort drinks.
At least 3 choices of hot
and cold dishes, snacks
and soft drinks.
At least 3 choices of hot
and cold dishes, snacks
and soft drinks.
4. Dining
Rooms
Dining room or
cafeteria.
Dining room or
cafeteria.
Two dining facilities. Two or more dining
facilities providing
seating for a number
equivalent to not less
than 30% of the number
of rooms.
Two or more dining
facilities providing seating
for a number equivalent to
not less than 30% of the
number of rooms.
5. Dinner
Hours of
Service
Last order until 11 p.m.
in at least one
restaurant.
Last order until 11 p.m.
in at least one restaurant.
Last order until 11 p.m. in
at least one restaurant.
6. Lounge or
Coffee Shop
Services
Drinks from 6:30 a.m.
till 11p.m.
Drinks and snacks from
6:30 a.m. till 11p.m.
Drinks and snacks round
the clock.
7. Room
Service
Full service for meals at
meal time. Drinks and
snacks from 6 a.m. till
midnight.
snacks round the clock.
snacks round the clock.
8. Bars One bar at least provided
hotel holds a liquor
license.
One bar at least provided
hotel holds a liquor
license.

4
SERVICES
1. Ventilation Airconditioning Airconditioning Airconditioning Central airconditioning
with individual control.
Central airconditioning
with individual control.
2. Safe Deposit
Box Facilities
Available round
the clock
Available round the
clock
Available round the
clock
Available round the clock.
3. Porterage Available on
request.
Available on
request.
Available. Available. Available.
4. Lift To serve all
bedrooms on the
third floor or
above form the
ground floor.
To serve all
bedrooms on the
third floor or above
form the ground
floor.
To serve all bedrooms
on the third floor or
above form the ground
floor.
To serve all bedrooms on
the third floor or above
form the basement or, if
none exists, the ground
floor. Separate service
lift.*
To serve all bedrooms on
the third floor or above
form the basement or, if
none exists, the ground
floor. Separate service
lift and another for
luggage. **
5. Writing
Facilities
Writing table in the
lobby or equivalent in
every bedroom.
Stationary (paper,
envelops and pens), and
notebook provided.
Writing table in the lobby
or equivalent in every
bedroom. Stationary
(paper, envelops and
pens), and notebook
provided.
Writing table in the
lobby or equivalent in
every bedroom.
Stationary (paper,
envelops and pens and
postcard), and notebook
provided.

*Service lift out of public view or identified by signage or separately keyed
** Luggage lift accessible to luggage area, and luggage and service lifts out of public view.

5
6. Colour T.V. Available at
reception or in
every bedroom.
Available at
reception or in
every bedroom.
In every bedroom with
remote control.
remote control.
remote control.
7. Radio Provided on request. Provided on request. Provided on request.
8. Newspapers Local newspapers
to be provided on
request against the
price thereof.
Local newspapers
to be provided on
request against the
price thereof.
Local Arabic and
English newspapers to
be available at a public
place in the hotel for
guests to read at no
charge.
Local Arabic and English
newspapers to be available
at a public place in the
hotel for guests to read at
no charge. International
newspapers provided in
guest rooms on request
Local Arabic and English
newspapers provided on
request in guest rooms
free of charge. Local and
international newspapers
available at a public
place in the hotel for
guests to read free of
charge international
newspapers provided in
guest rooms on request
9. Laundry
Services
Available. Iron
and ironing board
provided on
request.
Available. Iron and
ironing board
provided on
request.
36 hour service. Iron
and ironing board
provided on request.
36 hour service. Laundry
bags and registration lists
provided. Iron and ironing
board provided on request.
Same day return service
Laundry bags and
registration list provided.
Iron and ironing board
provided on request.
Emergency ironing
service.

6
10. House-
keeping
Service
Room cleaned daily
with towels and bed
linen changed for
every new guest
and at least twice a
week for each
guest.
Room cleaned daily
with towels and bed
linen changed for
every new guest
and at least twice a
week for each
guest.
Room cleaned daily
between 6 a.m. and 2
p.m. Towels and bed
linen changed for every
new guest and at least
twice a week for each
guest.
Room cleaned daily
p.m. Towels and bed linen
changed daily.
Room cleaned daily
p.m. and on request.
Towels and bed linen
changed daily and on
request.
11. Shoe
Polishing
Provide a cloth/sponge
in every bedroom or a
polishing machine free
of charge
Provide a cloth/sponge in
every bedroom or a
polishing machine free of
charge
Provide shoe polishing
service free of charge on
request. Also provide a
cloth/sponge in every
bedroom or a polishing
machine on every floor
free of charge.
12. Shops on
Premises
Means of obtaining
newspapers, postcards,
stamps, films, and
toiletries either at the
reception or in shops.
Means of obtaining
stamps, films, and
Means of obtaining
stamps, films, and
13. Security Night guard. Night guard. Night guard. Security officer available
round the clock.
Security officer available
round the clock.

7

14. Other
Services
Wake up call.
Message taking.
Wake up call. Message
taking. Tourism
information. Foreign
exchange service round
the clock. Availability
of an Arabic speaking
employee. Typing
services.
taking. Tourism
the clock. Travel services
either through reception or
concierge or special travel
office. Post office
facilities. Paging system.
Availability of one Arabic
speaking employee at the
hotel at all times. In house
T.V. system broadcasting
local, regional, and
international channels.
Turn down service.
Medical services available
round the clock. .
taking. Tourism
the clock. Travel services
through reception,
concierge or special
travel office. Post office
facilities. Paging system.
Availability of one
Arabic speaking
employee at the hotel at
all times. In house T.V.
system broadcasting
local, regional, and
international channels.
Turn down service.
Medical services
available round the
clock. Baby-sitting
service. Hairdressing
service.

8
Baby-sitting service.
Hairdressing service.
Transport services to and
from the airport on
request. Typing services.
Transport services to and
from the airport on
request. Valet parking
service round the clock.
Arrange local tours and
excursions. Business
services. Banqueting and
conference facilities.
Health club. Swimming
pool. Offer possibility of
playing squash or tennis.
Car rental service.
Rooms reserved for non-
smokers. Reserve area in
restaurants for non-
smokers. Packing and
unpacking services. Gift
shop. Location
exhibiting items
pertaining to heritage.

9
Schedule No. (5)

CRITARIA FOR CALSSIFICATION OF FURNISHED APARTMENTS

All furnished apartments shall be classified according to the following
classification criteria.

Service Standard Deluxe
1. General The whole building to be
allocated to furnished
apartments. Alternatively, there
should be one or more separate
wings allocated in full to
furnished apartments, provided
they have a private lift and a
private entrance housing the
reception area.*
2. Safe Deposit
Box Facilities.
Available in each unit
or at the reception
round the clock.
Individual safe deposit boxes to
be available at the reception
round the clock. It is also
possible to provide individual
safe deposit boxes in each unit.
3. Lift To serve all units on
the third floor or
above from the
ground floor.
To serve all units on the second
floor or above from the ground
floor. There should be a private
lift and entrance for the units if
the building is not totally
allocated to furnished
apartments*.
4. Porterage Available on request. Available
5. Units
a) Bedroom Area

The minimum area,
excluding bathroom
and entrance hall,
should be:
-Each bedroom 12
sq.m.
-Each studio 17 sq.m.

Minimum area, excluding
bathroom and entrance hall,
should be:
-Each bedroom 14sq.m.
-Each studio 20sq.m.
There should be a master
bedroom with an internal
bathroom.*

* This condition applies to furnished apartments applying for a license after
the implementation of Bye-law for licensing and Classification of Hotels,
Guest Houses and Furnished Apartments for the year 1998.

Service Standard Deluxe
b) Furniture
and Fixture.

c) Lighting

d) Floor
Covering.

e) Ventilation.
f) Colour T.V.
g) Radio
h) Telephone
Beds to be of comfortable
dimensions (single: 190cm
long x 90cm wide as a
minimum; double: 190cm
long x 135 cm wide as a
minimum).

Adequate floor covering of
finish.

Air conditioning.
In each unit.

In each unit, for local
(UAE) calls, with
international calls available
either by direct dialing or
via the switchboard
operator.
Luxurious furniture. Beds should
be of comfortable dimensions
(single: 190cm long x 90 cm wide
as a minimum; double: 190 cm
long x 152 cm wide as a
minimum).

Master light switch to be
controlled form any of the beds.
Floors to be either of polished
wood or tiles with a high quality
rug, or covered with wall to wall
carpet.
Central air conditioning.
In each unit, with remote control.
In each unit.
In each unit, for local (UAE) calls,
with international calls.

6. Bathrooms Shower or bath tub with
handle and shower in each
bathroom. Electrical shaver
point with mirror.
Bath tub with handle and shower
in each bathroom. Dual voltage
(110/220 volts) shaver point with
lit mirror. At least two bathrooms
to be available in apartments with
more than one bedroom.
7. Kitchen The kitchen to be equipped
with a refrigerator.
The kitchen to be equipped with a
refrigerator with separate freezer
compartment, washing machine
and spin dryer, and an exhaust fan.
8. House-
keeping
Services
Cleaning and bed-making
services with bed linen and
towel changing, to be
provided free of charge
twice a week, with
additional services available
on request against the price
thereof. It may be agreed
otherwise if the lease
contract is for six months or
more.
Cleaning and bed-making services
with bed linen and towel
changing, to be provided free of
charge 3 times a week, with
additional services available on
request against the price thereof. It
may be agreed otherwise if the
lease contract is for six months or
more.

2

DTCM/LC/class/Oct2001

4

Administrative Order No. (3) of 1998
Concerning the Rules and principles for Inspection
Of Hotels, Guest Houses and Furnished Apartments

- Having perused Law No. (1) of 1997 Concerning the Establishment of the
Department of Tourism and Commerce Marketing;
- Bye-law No. (1) for the year 1998 concerning Licensing and Classification
of Hotels, Guest Houses and Furnished Apartments;
and
- Decree No. (1) of 1997 Concerning the Appointment of a Director General
for the Department of Tourism and Commerce Marketing.

And upon the requirement of public interest, the following has been decided:

Article (1) The Departments competent employees Director, Human
Resources and Licensing; manager, Hotel Classification; Executive,
Hotel Classification; and Hotel Licensing and Classification
inspectors- are entitled to:

a. Inspect any Hotel, Guest house and furnished apartment for
licensing and classification purposes or for the renewal of either
of them.

b. Conduct unannounced inspections of any hotel establishment to
ensure the extent of its compliance with the provisions of Bye-law
No. (10 of 1998 concerning the Licensing and Classification of
Hotels, Guest House4s and Furnished Apartments or to
investigate complaints file by guests or others against the
establishment of any of its facilities.

Article (2) The inspection shall be carried out as per the following principles and
rules:

a. Access to any hotel establishments units or facilities shall be
in presence of one or two of the establishments employees.

b. The number of units to be inspected shall be as follows:
Establishments with 30 units
100 units of less.

Establishment with 20% of the number of units
101 to 200 units

Establishment with 15% of the number of units
201 to 300 units

Establishment with 100% of the number of
units
301 or more

c. Inspection should be on vacant units while occupied units shall
only be inspected, if absolutely necessary, while occupants are
not in and so to respect the freedom and privacy of guests.

d. The following documents may be perused in order to ensure
the extent of compliance with the required criteria and
conditions:

- Room occupancy status report.
- Staff duty roster.
- Labourer and employee attendance roster.
- Services bills
- House keeping report.
- Safe deposit cards

Article (3) Such Order shall become applicable from the date of its publication
in the Official Gazette and all concerned administrations and
divisions are required to observe it.

Director General

Issued on 1
st
September, 1998

5

Does not meet
Licensing Condition
Meets Licensing conditions only
Meets licensing conditions
And deluxe criteria
Renew license and
classify as standard
category with grace
period
Does not meet
licensing
conditions

Closure of
premises
Meets licensing
conditions only

Renew license
and
Classification
Meets licensing
conditions and
deluxe criteria

Renew license
and amend
Classification
Renew license and
classify as standard
category
Renew license and
classify as deluxe category
with grace period
Renew license and
classify as deluxe category
Meets licensing
conditions only

Renew license
and amend
Classification
Meets deluxe
criteria

Renew license
and
Classification

Undertaking by licensee Undertaking by licensee

Inspection after one year Inspection after one year

Implementation programme - Existing furnished apartments
Inspection
With in the 30 days preceding
expiry of license
Does not meet conditions
of any license
Licensing Condition
Meets conditions of guest house license Meets conditions of
Hotel license
Guest houses
license with
grace period
Does not meet
licensing
conditions

Closure of
premises
Meets licensing
conditions only

Renew license
and
Classification
Meets licensing
conditions and
deluxe criteria

Renew license
and amend
Classification
Meets licensing
conditions only

Renew license
and amend
Classification
Meets deluxe
criteria

Renew license
and
Classification
Renew hotel license
with one star and
grace period
Guest hotel license Renew hotel license
with one star and
grace period
Meets conditions
of Hotel license
Renew Hotel license with
higher classification and
grace period
Renew Hotel
license and
relevant
Classification

Undertaking by licensee Undertaking by licensee Undertaking by licensee

Inspection after one year Inspection after one year Inspection after one year

Implementation programme - Existing Hotels
Inspection
With in the 30 days preceding expiry of license

Undertaking by licensee

Upon expiry of license Inform DTCM 15 days before receiving guests Inform DTCM 15 days before receiving guests

Inspection within 15 days of receiving guests Inspection within 15 days of receiving guests

Inform DTCM 15 days before receiving guests

Inspection within the 30 days preceding expiry license
Inspection within 15 days of receiving guests

Implementation programme New hotels and furnished apartments
Preliminary approval by DTCM prior to
construction / conversion of building
Primary inspection of completed building by DTCM
Licensing and classification with grace period
Does not open for guests during the first year of
obtaining license
Opens for guests during the last 30 days of the
first year of obtaining license
Opens for guests during the first 11 months of
obtaining license
Renew license and
classification as before with
a remark that licensing
conditions and classification
criteria must be met prior to
receiving guests
Does not meet
licensing conditions

Closure of premises
and classification criteria

Renew license and
renew/amend classification
Does not meet
Licensing conditions

Closure of premises

Renew license and
renew/amend classification
Meets classification criteria

Renew license and renew/amend
classification
Does not meet licensing conditions

No action till expiry of license
Meets licensing conditions but does not meet
classification criteria for category applied for

Delete remark on license and no action as
regards classification until expiry of license
Meets licensing conditions and
classification criteria for category
applied for or higher category

Delete remark on license
Delete remark on classification or amend
classification as appropriate

6

Licensing and Classification Procedures

1- New Establishments

1. Preliminary approval for the construction of a hotel establishment or transformation of an
exiting building into a hotel establishment:

Required Documents:
- Passport copy.
- Family record extract.
- Application for preliminary approval regarding the construction of a hotel
establishment or the transformation of an existing building into a hotel establishment.
- Brief about the project plans and feasibility study. If available.
- Plot map if applying for the construction of hotel establishment.
- Certificate of Building Completion if applying for transformation of an existing
building into a hotel establishment.

Procedures:
a. The concerned party shall submit the required documents to the employee at the
Counter of the Department of Tourism and Commerce Marketing (DTCM) who will
review them and print a computer generated statement of all the applicant's previous
licenses.
The applicant will be given a receipt for follow-up after seven official working days.
b. The transaction shall be submitted to the Director for recommendation.
c. The transaction shall be submitted to the Director General for decision.
d. The transaction shall be returned to the Counter employee to transmit the decision of
the Director General rejection or approval of application to the concerned party
upon follow-up.
e. In the event that the application is rejected, the concerned party shall be advised
accordingly in writing. If the application is approved, he shall settle the preliminary
approval fee. The employee shall give him the preliminary approval letter valid for 6
months and a copy of the licensing conditions and classification criteria.

Pursuant to the preliminary approval, the concerned party/parties shall apply for a
construction or transformation license from Dubai Municipality. If such license is not
obtained within the validity term of the preliminary approval, he/they can renew the
approval validity and thereupon shall receive the most up to date copy of the
licensing conditions and classification criteria to which he/they shall adhere.

1

2. Preliminary approval for license:

Required Documents:
- Partners passport copy.
- Partners family record extract.
- Licensing application.
- Statement of the suggested trade names (Arabic names are preferred).
- Hotels and furnished apartments licensing and classification application or
guest house licensing application.
- Civil defense application.
- Copy of the commercial Register in the country (if applicant is from AGCC).

Procedures:
a. The documents required for licensing the hotel establishments (hotel/guest
house/furnished apartment) shall be submitted to the Counter employee who shall
examine them, enter them in the computer, save them according to a serial number
and print a computer generated statement of all the applicants previous licenses. The
applicant will be given a receipt for follow-up seven official working days.
b. The transaction shall be submitted to the Director for recommendation.
c. The transaction shall be submitted to the Director General for decision and making
the decision on the application form.
d. The transaction shall be returned to the Counter employee. The decision of the
Department shall be saved in the computer until the concerned party goes back for
follow-up.
e. Upon the concerned partys submission of the follow-up receipt, he shall be advised
accordingly in writing if his application is rejected whereas in the event of approval,
he shall be asked to pay the amount of Dhs. 100 (Preliminary Approval Fee). The
employee shall type a financial receipt thereof and then choose on of the suggested
trade names after making sure that no similar trade names exist. Then the chosen
name shall be saved in the computer according to its proper serial number. After
stamping the application with a seal indication that the Preliminary Approval is valid
for three months renewable the Counter employee shall give the concerned party
an inspection from to be completed and returned upon proceeding with the licensing
procedures.

Pursuant to the preliminary approval, the concerned party/parties shall rent the
building if not owned by him/them furnish it, complete the inspection form, then
continue with the licensing procedures.

2
3. License and Classification Certificate:

Procedures:
a. The concerned party shall follow-up with the Planning Administration
Counter to obtain the required approval.
b. He shall submit to the employee at the DTCM Counter the transaction along
with the complete inspection form, the lease contract and the Certificate of
Completion of Building (or the plot map and the Certificate of Building
Completion if the licensee is the owner of the estate). In the event that the
establishment is a partnership company, the applicant shall also submit the
original partnership agreement together with two copies thereof legally
attested. Consequently, the employee shall provide the concerned party with
the contact number of the head of the inspection group to fix the inspection
date which should be within seven official working days thereof.
c. After carrying out the inspection, the inspector shall give the concerned party
a receipt enabling him to follow-up with the counter after seven official
working days to obtain the decision of the Department regarding the licensing
and classification.
d. Follow-up with the Civil Defense Administration Counter to obtain the
required approval.*
e. Follow-up with the Building Administration Counter to obtain the required
approval.*
f. Follow-up with the concerned authorities in the Dubai Police Headquarters to
obtain the required approval.*
g. Follow-up with Dubai Chamber of Commerce and Industry Counter for
membership and receive a statement with all fees due to be settle later within
the Fees settlement Permit.
h. Follow-up with the Local Fees Counter.
i. The concerned party shall return the whole transaction to the employee at the
DTCM Counter who shall examine it thoroughly to make sure that all the
documents and procedures are satisfied and receive all the required
undertakings. Then, the applicant shall be given a receipt enabling him to
follow-up with the Revenue Division.
The DTMS Counter employee shall keep the transaction.
j. Follow-up with the Commercial Register Counter.
k. The concerned party shall follow-up the Revenue Division to collect the
payment permit covering all the due fees.
l. By virtue of the Payment Permit, the concerned party shall settle the due fees
to the Treasury and receive a receipt.
m. The employee at the DTCM Counter shall type the license and submit it to the
concerned party together with a follow-up receipt to collect the classification
certificate and signboard and sign a receipt declaration after three official
working days.

*These procedures may be completed directly after following-up with the Planning Counter.

3

II Existing Establishments Licensed for One Year

Required documents:
- Licensing Renewal / Amendment Application.
- Hotel and Furnished Apartment Licensing and Classification Application or Guest
Houses Licensing Application.
- Copy of the tenancy contract of the expatriate manager.
- Statement with the name of employees.
- Valid tenancy contract and a copy.
- Original License.

Procedures:
a. The above listed documents shall be submitted within the 30 days preceding the
expiry of the establishments license to the DTCM Counter employee who shall
examine the transaction, enter it in the computer and print a statement of the pending
violations and any other remarks regarding the licensee so that the latter may settle
them.
The Counter employee shall give the concerned party the appropriate inspection form
to be completed and returned upon resumption of the licensing and classification
renewal procedures.
b. The concerned party shall return the transaction to the Counter employee. The latter
shall consequently give the concerned party the contract number of the head of the
inspection group to fix the inspection date which should be within seven official
working days thereof.
c. After carrying out the inspection, the inspector shall give the concerned party a
receipt enabling him to follow-up with the Counter after seven official working days
to obtain the decision of the Department regarding the licensing and classification.
d. The concerned party shall return the whole transaction to the employee at the DTCM
Counter who shall examine it thoroughly to make sure that all the documents and
procedures are satisfied and receive all the required undertakings. Then, the applicant
shall be given a receipt enabling him to follow-up with the Revenue Division.
The DTCM Counter employee shall keep the transaction.
e. Follow-up with the Commercial Register Counter.
f. The concerned party shall follow-up the Revenue Division to collect the payment
permit covering all the due fees.
g. By virtue of the Payment Permit, the concerned party shall settle the due fees to the
Treasury and receive a receipt.
h. The DTCM Counter employee shall type the license and submit it to the concerned
party together with a follow-up receipt to collect the classification certificate and
signboard and sign a receipt declaration after three official working days.

4

III Existing Establishments Licensed for More Than One Year

Required Documents:
- Hotel Licensing and Classification Application.
- Original License

Procedures:
a. The above mentioned documents shall be submitted to the DTCM Counter employee
within the 30 days preceding the annual licensing date of the establishment. The
employee shall examine the transaction and enter it in the computer.
b. The Counter employee shall give the concerned party an inspection form to be
completed and returned.
c. The concerned party shall return the transaction to the Counter employee. The latter
shall consequently give the concerned party the contact number of the head of the
inspection group to fix the inspection which should be within seven official working
days thereof.
d. After carrying out the inspection, the inspector shall give the concerned party a
receipt enabling him to follow-up with the Counter after seven official working days
to be obtained the decision of the Department regarding the licensing and
classification.
e. The concerned party shall return the whole transaction to the employee at the DTCM
Counter who shall examine it thoroughly to make sure that all the documents and
procedures are satisfied and receive all the required undertakings. Then, the applicant
shall be given a receipt enabling him to follow-up with the Revenue Division.
The DTCM Counter employee shall keep the transaction.
f. Follow-up with the Commercial Register Counter.
g. The concerned party shall follow-up the Revenue Division to collect the payment
permit covering all the due fees.
h. By virtue of the Payment Permit, the concerned party shall settle the due fees to the
Treasury and receive a receipt.
i. The Counter employee shall type the substitute license expiring as the replaced
license validity term, and then submit it to the concerned party together with a
follow-up receipt to collect the classification certificate and signboard and sign a
receipt declaration after three official working days.

As for the establishments licensed for more than one year and which licenses expire within
the first year of the implementation of the Regulations, they shall submit a license renewal
and classification within the 30 days preceding the expiry of their license and attach all
documents required from the existing establishments which are licensed for one year.

5


7
Official use only:

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1

_= _' -=_' -, -.',=_ -,._= -\'= _ _..\', -='= __' _' _..= -,' _\= -='==\ ..=_ _ __= _' ._',=
Keep any gardens or grounds belonging to the hotel in a tidy condition, and maintain any
payments, car parks and roads

2

_.,=\ _\= _='= _'>= _ -,_,\=.._ -,,_=\ _,.=\\', '=.=\ .= .==. -.. ==_
Display a signboard with the name of the establishment in Arabic and English languages
in a prominent place on the building

3

_=,._\ .=.=\ ..= __', _'>= _ ,.=.\ -=_\ __=
Display the classification signboard in a prominent place at the main entrance

4

.>=\ .'='= .>= -=>=\ _'==\ .'=\ .=.=\ _ -,'> _'.
Adequate lighting for the public entrance to ensure safety during the hours of darkness

5

-=_.=>\ _., _' -=._ [ ._= ,,>._ _'. .. _'=...
An adequately lit and air conditioned lobby

6

.',.=. -=.= _ _='= _'>= _ ,.=.\ .'.= __=
Display the Classification Certificate in a prominent place in the reception area

7

-,,_=\ -=\\', -='=\ -_=.\ _= -==. __=
Display a copy of the general tariff rates in Arabic

8

__=' -,,.=' -=\, -='=\ -_=.\ _= -==. __=
Display a copy of the general tariff rates in another foreign language

9

'=.=\', -='=\ ._=.\_ .>=_=\_ _,._\_ .>==\ -'> _\= '=.=\ .= _'.=
Display the name of the establishment on all records, invoices, correspondence and
brochures of the establishment

-==

-='= .'=.= I
General Services I

.'==.=.
_..\
For official
Use only

10

-,,_=\ -=\\', _.,=\ _ _='= _'>= _ '.=,.. .,=_=_ .'=.=\ -_=. .._ __=
Display service tariff rates and timings for the provision of services in a prominent place
in the building in Arabic

11

=\ -_=. .._ __= __=' -,,.=' -=\, _.,=\ _ _='= _'>= _ '.=,.. .,=_=_ .'=.
Display service tariff rates and timings for the provision of services in a prominent place
in the building in another foreign language

12

-='=\ _.= __.= .',.=. .'=.= Reception service available round the clock

13

-=.=. .,==. .'=.= ) _= _.>', -,'=. __=. . .=. .=_ (
Porterage facilities: cannot be answered with more that one yes

Porterage facilities available on request .\=\ ..= -=.=. .,==. .'=.= __.

Porterage facilities available round the clock -='=\ _.= _\= -=.=. .,==. .'=.= __.

14

_= _=_ _\ _.',_\ _',= .', -=.= -='=\ _.= _\= ._',=\
Valet parking service round the clock

15

.._.\ =', -=.= ) -\`.,\ _.\ _.__.>\ .=, `.__= .'= .'=. _' -.,.= -='= _' ._. -_= .> _ -,.=
Wake up service (alarm/clock with alarm or wake up call from the switchboard)

16

..'=_\ .>.= -=.= Message taking service

17

-,=',=\ .'=_\==\ _,_. Tourism information

18

-,\=.\ -,=',=\ .>=_\ _,='. Arrange local tours and excursions

19

_'= .',_= ..>= _' .'==.=. _' .',.=. .= _,_= _= .',_= .'=.=
Travel service through reception, concierge or special travel office

20

.,_,\ .'=.= Post office facilities

21

.'=..= .'=. Paging system

22

-='=\ _.= _\= -_,= .'=.= Foreign exchange service round the clock taking service

23

_.= _\= __.= -,`,= .'=.= -='=\ Medical service available round the clock

24

.'=.', -,'.=\ -=.= Baby-sitting service

25

._',=\ _,='. -=.= Car rental service

26

-,,_=\ -=\\ __=\>., _,=_= .=_. ) _= _.>', -,'=. __=. . .=_ .=. (
Availability of Arabic speaking employees:(cannot be answered with more than one yes

-,,_=\ -=\\ .\>., =_= __. Availability of one Arabic speaking employee
_..\ _ .'_. .> _ -,,_=\ -=\\ .\>., =_= .=_.
Availability of one Arabic speaking employee at the hotel at all times

27

_=. ) _= _.>', -,'=. __=. . .=_ .=. (
Security: (cannot be answered with more than one yes)
_\,\ __'= Night guard

_= __. -='=\ _.= _\= _=' = Security officer available round the clock

-==

28

29

30

31

32

.>= _= _' .',.=. _ __., _='.= _\= ._==\ -,.'>= : ception of shops supplying Re
==\ Newspaper

-,.,_,\ .''=,\ Postcards

\ =,_= Stamps

_,_=.\ .>' Films

-,===\ -'=.\ ..== Toiletries

33

_= .,=_.\ .'=.= [ .\=\ ..= _'==\ _\
Transport service to and from the airport on request

34

___=\\ -,\_' .''== -,\= First aid emergency kit

35

.'.'=. .'=.= ) _= _.>', -,'=. __=. . .=. .=_ (
Safe deposit box facilities: (cannot be answered with more that one yes
-='=\ _.= _\= __.= .'.'=. -., _,.'.= .'=.=
Safe deposit box facilities available round the clock

-,=_==\ _==. _' -=,_= .',.=. _.\ -='=\ _.= _\= -,._ _,.'.= __. _' ._.\ _= _ .'.'=. -., _,.'.=
Safe deposit boxes in bedrooms or individual boxes available round the clock at reception
provided privacy is guaranteed

36

_==\ ,=. .'=.= _,_. Hairdressing services

37

-=.=. _,_=.\ -_= ._=_ A storage room for baggage

38

._.\ __=\ _'>= Location exhibiting items pertaining to heritage

39

',..\ =,,\ _=.= Gift shop

40

_\=. .'.\ __. Provide an internal telephone

41

,.=\', .'=.>\ .'= __. . .._.\ _,=\ - Provide a city telephone for use by non-residents

42

'.'== _..\ _ .'= _'>= _ ._\\ -,_,\>.._ -,,_=\ _,.=\\', -,\==\ ==\ _,_.
Local Arabic and English newspaper to be available at a public place in the hotel for
guests to read at no charge

43

'.'== _..\ _ .'= _'>= _ ._\\ -,\_.\ ==\ _,_.
International newspapers to be available at a public place in the hotel for guests to read at
no charge

44

-,_'._>=\ .'=.= ) _= _.>', -,'=. __=. . .=. .=_ (
Secretarial services: (cannot be answered with more than one yes
-=',=\ .'=.= _,_. Typing services

.'==. .'=_\ .'=.= _,_. ) __=' -,_'._>= .'=.= == ._.= _>' _>\. -=',= (
Business services (typing, telex, fax, shorthand and other secretarial services)

45A

.=_ _,'= _= _.,=\ __> .'= _ : In the event that the building is of one storey

.=== ._=_ Lift

-==

` -

` -

` -
` -

- -= - .---'= .- ---'' . ''= :
In the event that the building is two storeys and a basement exists:

Separate service lift* *-'--=' .---- ---

Separate lift for luggage* --`' .--=-' .---- --- *

-`-'' --- ) : .- `'- -'=`' =- ` " - " --=' (
Guest lift to cannot be answered by more than one yes
- '--- -=- --- -`' -'='' . Lift to serve from the ground floor
--'' .- '--- -=- --- Lift to serve from the basement

45B

45B1

45B2

45B3

45B3a
45B3b

` -

` -

` -

- .-- .---'= .- ---'' . ''= :
In the event that the building is two storyes with no basement:

-'--='' .---- --- * Separate service lift*

--`' .--=-' .---- --- * Separate lift for luggage*

-`' -'='' .- '--- -`-'' --=' --- Lift serving guests from the ground floor

45C

45C1

45C2

45C3

` -

` -

` -
` -

-'' . ''= - -= - `' ' -'= ``` .- -- :
In the event that the building is of three or more storeys and a basement exists:


.--=-' .---- --- --`' * Separate lift for luggage*

-`-'' --- ) : .- `'- -'=`' =- ` " - " --=' (
Guests lift: (cannot be answered by more that one yes
-`' -'='' .- '--- -=- --- Lift to serve from the ground floor
--'' .- '--- -=- --- Lift to serve from the basement

45D

45D1

45D2

45D3

45D3a
45D3b

` -

` -

` -

''= - .-- `' ' -'= ``` .- ---'' . :
In the event that the building is of three or more storeys without a basement:


--=-' .---- --- --`' . * Separate lift for luggage*

-`' -'='' .- '--- -`-'' --=' --- Lift serving guest from the ground floor

45E

45E1

45E2

45E3

-'=-' ~>-+~-
Dining Facilities

` -

'='' -=-- .='- --- '-' '= --'
Supply priced menu for perusal in the dining area

46

` -

` -

-'' / '---''' ) : .- `'- -'=`' =-` " - " --=' (
Lounge/coffee shop service: (cannot be answered with more than on yes

-'' '='-- ---'' --'-'' ='-'' .- '---''' ' -'' -'--- ---- 11 '-'--
Drink served in the lounge or coffee shop from 6:30a.m. till 11 p.m.
---'' --'-'' ='-'' .- '---''' ' -'' ----= -'-= -'--- ---- -'' '='-- 11 '-'--
Drink and snacks served in the lounge or coffee shop from 6:30a.m. till 11 p.m.

47

' .>.= -=.= _= -=.=. .=== _\ ._=_\ -\_.= == .._.\_ ___\ _'_= _= _,.,=, -=.=._ .'=.=\ .=== __>,
'= .'=.=\ .=== __>,_ -=.=. ___\_ .._.\ ., _= -.\\ .,' _,= _' -.>, -,\ _'==

*Service and luggage lifts out of public view with luggage lift accessible to luggage area,
and service lift identified by signage or separately keyed.

-== 4

` -

'-= -'--- ---- ='-'' '-- '= '---''' ' -'' ---= -
Drinks and snacks served in the lounge or coffee shop round the clock

` -

.-'' '+-- .= '---- -`'= --= '+- '='' =' Dining room with separate tables

48

` -

.--=--'' -' ='=-'' .'-' .--=- Reserve area in restaurant for non-smokers

49

` -

` -

'=`' -= ) : .- `'- -'=`' =- ` " - " --=' (
Breakfast: (cannot be answered with more than one yes

-- '=' -= Breakfast provide

-- - '=' -= -- 3 -='-'' '-=`' .- `' ' -''-=
Breakfast with a choice of 3 or more hot dishes

50

` -

` -

` -

-'-'' -'-'' '--= ) : .- `'- -'=`' =- ` " - " --=' (
Lunch and dinner: (cannot be answered with more than one yes)

---= -'--- -'-= ---- Snacks and soft drinks

---= -'--- -'-= --'- -='- '-=' -- Hot and cold dishes, snacks and soft drinks

-- 3 ---='' -'---'' -'-='' '' '-`'- --'-'' -='-'' '-=`' .- .`' '= -''-=
At least 3 choices of hot and cold dishes in addition to snacks and soft drinks

51

` -

='-'' -'' -'-'='' .--- 11 -'-- ' .`' '= -=' =-
Last order until 11 p.m. in at least one restaurant

52

` -

-'' --= : -'-='' -'' '='' -'-=' '-' -'--=
Room service: Full service for meals at meal times

53

` -

` -

-'' --= ) : ` =- .- `'- -'=`' " - " --=' (
Room service: (cannot be answered with more than one yes)

='-'' .- ---='' -'-='' -'---'' -- 6 -'' '='-- 12 `-'
Drinks and snacks provided from 6 a.m. till midnight

='-'' '-- '= ---='' -'-='' -'---'' --
Drink and snacks provided round the clock

54

` -

` -

--=- ) : .- `'- -'=`' =- ` " - " --=' (
Kitchen: (cannot be answered with more than one yes)

'= --=- = - ) pantry ( Pantry available

--=- - Kitchen available

55

` -

` -

` -

.`' -'=' ) : .- `'- -'=`' =- ` " - " --='
Dining rooms: (cannot be answered with more than one yes

'---' ' .' =' Dining room or cafeteria

'='' .--- Two dining outlets

.= .-- ` '-- -='-- --' '='' `' ' .--- 30 -'' -= --= .-
Two or more dinging outlets providing seating for a number equivalent to not less than
30% of the number of rooms

56

` -
-'='' -'---'' .-=- - =-- --=' -'= .`' '= -=-
At least one bar, provided hotel holds a liquor license

57

-== 5

:- ~': -'- -'--
Public Toilets

` -

` -

-=' -'= .'----`' =' '='' =' . .'= :
In the event that the dining and reception halls are on the same floor:

.'='' `' ' --=' -'= -'-- -- . .--'-- --=-- -= ' .-'=- .--'=- .= .-- ` '- -
=`' .'=-'' .--'--'' .= .---- .'=-

One public toilet or more for gents with at least two WCs, two washers or bidets and
two wash basins. Each WC is separate from the wash basins and the other WC

.--'-- --=-- -= ' .-'=- .--'=- .-- ` '- - -'--'' `' ' --=' -'= -'-- --
=`' .'=-'' .--'--'' .= .---- .'=- . .

One public toilet or more for ladies with at least two WCs. Two washers or bidets and
two wash basins. Each WC is separate from the wash basins and the other WC.

58A

58A1

58A2

` -

` -

` -

` -

.-'---- .---'= .'----`' =' '='' =' . .'= :
In the event that the dining and reception halls are on the different floors:

.'----`' =' --=' .'----`' =' ' .--'--'' .'='' -'= -'-- -- -
Provide a public toilet for gents in the mezzanine or reception area serving the reception
hall

--'' -'--'' -'= -'-- -- - .'----`' =' --=' .'----`' =' ' .--'
Provide a public toilet for ladies in the mezzanine or reception area serving the reception
hall

'='' =' --=' .'='' -'= -'-- -- -
Provide a public toilet for gents serving the dining hall

- - '='' =' --=' -'--'' -'= -'-- -
Provide a public toilet for ladies serving the dining hall

58B

58B1

58B2

58B3

58B4

` -

` -

` -

` -

='' =' -= .'= .=' -'= '= -'=' -= '' '-' -=' -'= .'----`' =' '
In the event that the dining and reception halls are on the same floor with additional
dining hall on floors different than the reception area::

'='' `' ' --=' -'= -'-- -- -= ' .-'=- .--'=- .= .-- ` '- - .'----`' -'= .
=`' .'=-'' .--'--'' .= .---- .'=- . .--'-- --=--
One public toilet or more for gents on the reception floor providing at least two WCs,
two washers or bidets and two wash basins. Each WC is separate from the from the
wash basin and the other WC

-= ' .-'=- .--'=- .= .-- ` '- - .'----`' -'= -'--'' `' ' --=' -'= -'-- --
=`' .'=-'' .--'--'' .= .---- .'=- . .--'-- --=--
One public toilet or more for ladies on the reception floor providing at least two WCs,
two washers or bidets and two wash basins. Each WC is separate from the wash basin
and the other WC

'-' '= =' . --=' .'='' -'= -'-- -- - -
Provide a public toilet for gents serving each additional dining hall

'-' '= =' . --=' -'--'' -'= -'-- -- - -
Provide a public toilet for ladies serving each additional dining hall

58C

58C1

58C2

58C3

58C4

-== 6

` -

` -

` -

` -

` -

` -

` -

` -

` -
',= __. .> __=. Each toilet shall comprise

-'- - '-- Wash basin with mirror

-'== -- .'=- Lidded WC

--=-- .= ' -'=- Washer or bidet

-'- -= - .'=-'' '--'' .-- .-- Door separating the WC and wash basin

--'- -'= -'= -'-- Hot and cold running water

-'- .-'- . Liquid soap

=-'' -'-'--'' --= - Sanitary disposal unit

---- .---'' ---=-' =' -'-' ' Towels or any other means for drying the hands

'-= Toilet tissue

59

60

61

62

63

64

65

66

67

-:--' ~:-
Bedrooms

` -

'' -'- '= -- Affix a number on the door of each room

68

` -

-'='' .='-'' .- -'' -'-' `=' '=` .-'-
Means of securing the bedroom doors from the inside and outside

69

` - --'' '''- .'='' -`'= '+='--' -=''' -'-'=`'- =-`
Notice specifying the procedures to be followed in case of emergency in Arabic

70

` - --' -=''' -'-'=`'- =-` --'-`' '''- .'='' -`'= '+='
Notice specifying the procedures to be followed in case of emergency in English

71

` -
.=--'' ''- '-='' .-- ----'' '' ='--' --`' -='' :
Minimum floor area of each single room excluding the bathroom and the entrance:

9 -- -- 9 sq.m

72A

` -

.=--'' ''- '-='' .-- =--'' '' ='--' --`' -='' :
Minimum floor area of each double room excluding the bathroom and the entrance:

11 -- -- 11 sq.m

72B

` -

-'' = ='--' --`' -='' 3 .=--'' ''- '-='' .-- .'=-' :
Minimum floor area of each triple room excluding the bathroom and the entrance:

13 -- -- 13 sq.m

72C

` -

` -
-'' ''- '-='' .-- =--'' ----'' -'' ='--' --`' -='' .=- :
Minimum floor area of single and double rooms excluding the bathroom and the
entrance:

'' ----'' 9 -- -- Single room 9sq.m.

'' =--'' 9 -- -- Double room 9sq.m.

72D

-== 7

` -

` -
-'' -= =--'' -'' ='--' --`' -='' 3 .=--'' ''- '-='' .-- .'=-' :
Minimum floor area of Double and triple rooms excluding the bathroom and the
entrance:

'' =-'' 11 -- -- Double room 11sq.m.

= ` -' 3 .'=-' 13 -- -- Triple room 13sq.m.

72E

72E1

72E2

` -

` -

` -

-'' -= =--'' ----'' -'' ='--' --`' -='' 3 .=--'' ''- '-='' .-- .'=-' :
Minimum floor area of single, Double and triple rooms excluding the bathroom and the
entrance:

'' ----'' 9 -- -- Single room 9sq.m.

'' =-'' 11 -- -- Double room 11sq.m.

= ` -' 3 .'=-' 13 -- -- Triple room 13sq.m.

72F

72F1

72F2

72F2

` -

---='' .'--' '-- -' ' -'='' .- -'' -==' -'-- ' '' ---' -'--- -+=- --'-
Window equipped with blinds, opaque curtains or other means of ensuring privacy

73

` -

` -
---'' --'' ='--' --`' -='' : : Minimum dimensions of single bed

.='' : 190 '------ Length 190 cm

.'' : 90 '------ Width 90 cm

74A

74A1

74A2

` -

` -

---'' --'' ='--' --`' -='' : : double bed Minimum dimensions of

.='' : 190 '------ Length 190 cm

.'' : 135 '------ Width 135 cm

74B

74B1

74B2

` -

` -

` -

` -

----'' --`' ='--' --`' -='' =--'' : : double beds & Minimum dimensions of single

---'' --'' .= : 190 '------ Length of single bed 190 cm

---'' --'' .= : 90 '------ Width of single bed 90 cm

---'' --'' .= :: 190 '------ Length of double bed 190 cm

' .= ---'' --' 135 '------ Width of double bed 135 cm

74C

74C1

74C2

74C3

74C4

` - =-'' .-=-- -= '--- -=- -'- `--= . - --'
Beds with modern mattresses in good condition (even surface not soft the middle)

75

` - --'-- -'-'-- -'- --=- -- -==' --'- --'-
Clean sheets, pillows and bed covers of appropriate proportions

76

` - -'= ' - ' -- -'- --'' ---'= ''= Bedside table with closet, drawer of shelf

77

` - -- . .- -''- =-'' .-'- Means of controlling the lights from each bed

78

` -

` -

` -
-'-`' ) .- `'- -'=`' =- ` " - " --=' (
Lighting: (cannot be answered with more than one yes

--'' --'= .'=- - --- Shaded light by the bedside

--'' --'=- --'-'' -'--- A reading light by the bed side

--'' --'=- - .' --'-'' -'--- A reading light for each person by the bedside

79

-== 8

` - -'-+'' '--'' -'=--' .'= --'-`' --' '--
Safe means of lighting in the event of power failure

80

` - --- ) -'- --' -'- ''= ( --'' .--=-'' -'-+=-' --= '
A dressing table (drawer-type table and mirror) or a vanity unit

81

` - '+'-'- '- ' -'-'' ''= -= ) --- ( +-'' -'-'' ''= -= ' - = .
Writing table or equivalent (dressing table) in every bedroom or writing table in the
lobby

82

` - ----'' -'' -' : : Chairs in single rooms

= . - One chair in every room

83A

` -
-'' -= =--'' -'' -' 3 .'=-' : : Chairs in double and triple rooms

-- .- `' ' '=-- '-- =- = . .'-- ---
Two chairs in every room containing a double bed or more that one single bed

83B

` -

` -

-'' -= =--'' ----'' -'' -' 3 .'=-' :
Chairs in single, double and triple rooms:

- = . - --- One chair in every single room

-'' = ' =--'' '' 3 .'=-' : -- .- `' ' '=-- '-- =- = . .'--
---
In every double or triple room: tow chairs in every room containing a double bed or
more than one single bed:

83C

83C1

83C2

` - .-='- - - An armchair

84

` - `' ' .--=-' --- -' A settee for two persons or more

85

` - =- ''= Coffee table

86

` - --- / --`' -' ----- Luggage stand

87

` - .-`-'' -'-' -'= A wardrobe

88

` - -'='' .='- -'-`'' -'--'- Hangers inside the wardrobe

89

` - .-`-'' -' ' -'-' --= ) -`=' ---'' -'='' .- '-= .-- .' .-- (
Chest of drawers or shelves for clothes (can be part of the above mentioned wardrobe)

90

` - -'-' -==' --'- Extra pillows and covers

91

` -

--- .'-' -- Provision of laundry bags

92

` - `'' .-=--' --'' -- - ---'' '' .-- -'' -' Provision of registration lists for laundry

93

` - -'- -- / - = . --=`' --'-' =---'
Provision of a cloth/sponge for shoe polishing in every bedroom

94A

` -
--'- --=`' ) : .- `'- -'=`' =- ` " - " --=' (
Shoe polishing: (cannot be answered with more than one yes

.'=-''- --=`' --'- '' -- Provision of a polishing machine free of charge

94B

._ -== 9

` - -'= . .'=-''- --=`' --'- '' --
Provision of a polishing machine on every floor free of charge.

` -

` -

--=`' -'-- ) : .- `'- -'=`' =- ` " - " --=' (
Shoe polishing: (cannot be answered with more than one yes

-'- -- / ' - .'=-''- --=`' --'- '' -- - = . --=`' --'-' =--
Provision of cloth/sponge in every bedroom and a polishing machine free of charge

-'- -- / ' - -'= . .'=-''- --=`' --'- '' -- ' - = . --=`' --'-' =--
Provision of cloth/sponge in every bedroom or a polishing machine on every floor free
of charge

94C

` - -- .-=' '' -' .- .=-'' +=- '-= -'- - Full length mirror

95

` -

` -

--' Telephone

'-'' .='- -'-''-'' --' A telephone for making local (UAE) calls

''--'' .`= .- -'-'' -'-''-'' --
International calls available via the switchboard operator

96A

96A1

96A2

` -

--' : Telephone
-'-'' -'-''-'' '-'' .='- -'-''-'' --'
A telephone for making local (UAE) and international calls

96B

` -

--' : Telephone
-'-'' -'-''-'' '-'' .='- -'-''-'' --' '+= : '= ' ---'' '= =' --'' - -=' -'-'' '
Two telephone apparatus in each room for local (UAE) and international calls: one near
the bed and the other on the dressing or writing table.

96C

` -

` -

.'- .--'- : ) ` =- .- `'- -'=`' " - " --=' (
Colour T.V.: (cannot be answered with more than one yes)

.'----`' =' ' - = . .'- .--'- -
A colour T.V available in every bedroom or at reception

-- .= =- - - = . .'- .--'- -
A colour T.V available in every bedroom with remote control

97

` - -'- ---'' -'=- -'- .----- .--'- '=-
In-house TV system broadcasting local, regional and international channels

98

` -

` -
--' ) : .- `'- -'=`' =- ` " - " -=' - (
Radio: (cannot be answer with more that one yes)

-'='' --= --' -- -- Provided on request

_,._ __. Available

99

` -

` -
-'- ) : ` =- .- `'- -'=`' " - " --=' (
Refrigerator: (cannot be answered with more than one yes

-- -'- Small refrigerator

'- --- ) =- -- -'- -'--- -- -'-- .`' '= (
Mini-bar (small refrigerator containing at least potable water and drinks)

100

` - -'- ='- Bottle-opener

101

-== 10

` - -`-+- '- Waste basket

102

` -

-- .' '-- ' -'=- ) .--- .-- --=' --'=- .-- (
Carpet or rug for each bed (or one carpet between two beds)

103

` -

-'=-'' ---- ) .--=--'' -= ( Ashtray (in smoking rooms)

104

` -

--'' '''- -''' -'' .- =-- .=
Display a copy of the general tariff rates in Arabic

105

` - .=' ---=' '- -''' -'' .- =-- .=
Display a copy of the general tariff rates in another foreign language

106

` - ---'' -'--= .-'- Hotel service directory

107

` -

` -

` -

` -

` -

' -- .- --'=-' : : Stationary

-'-'' '' Paper

-'-'- Envelops

`' Pens

-'='- -- Notepad

---- -''=- ) .`' '= --=' ( Postcards (at least one)

108

109

110

111

112

` - '--'' -'=-' '' --- -`= Affix the Qibla direction

113

` - -'-'-`' --'-- - '' --- --'' '''- == .`='
Notice specifying the location of the safe deposit boxes in Arabic

114

` - '''- == .`=' -'-'-`' --'-- - '' --- --'-`'
Notice specifying the location of the safe deposit boxes in English

115

` - ='-= --= Sewing kit

116

` - =-'= -- Wall decoration

117

-'' -- -='-'' -'-'-=''
En-Suite Bathrooms

` - '-'= '-'-= =- - = . '+- Every bedroom should have its own bathroom

118

` -

--'--'' `-- -'=- '+-'-= '+---' '-='' = Bathroom with ceramic floor and walls

119

` -

` -
-'- - '-- ) : - -'=`' =- ` .- `' " - " --=' (
Wash basin with mirror: (cannot be answered with more than one yes)


--'-- -'- - '-- Wash basin with lit mirror

120

` -
-'-+ .--- ) .- `'- -'=`' =- ` " - " --=' (
Electric socket: (cannot be answered with more than one yes)

-' - -'-'' .- -- -'-+ .--- ---- '--- -- --' (adapter) -'='' --=
Electric socket near mirror with adaptor available on request

121

-== 11

` - --- -+=- -'-'' .- -- -'-+ .--- 110 / 220 '
Dual voltage (110/220 volts) shaver point near mirror

` -

` -

'-=--' .= ) : ` =- .- `'- -'=`' " - " --=' (
Bath tub: (cannot be answered with more than one yes)

.= .-- ` '- .--- - '-=--' .= 50 '-='' -= .-
Bath tub with handle in at least 50% of bathrooms

- '-=--' .= '-= = . .--- Bath tub with handle in every bathroom

122

` -

` -

--=--'' '-- ) ` =- .- `'- -'=`' " - " --=' (
Washer: (cannot be answered with more than one yes)

-'=- Washer

--=-- .= Bidet

123

` -

` -

--'' -'-' .'- ) : ` =- .- `'- -'=`' " - " --=' (
Suitable place for toilet accessories: (cannot be answered with more than one yes)

--'' -'-' -' .'- Place for toilet accessories

--=-'' '=-'' .--=-'' -'-=--- -' --- -'=
Small closet for cosmetics and personal toiletries

124

` -

` -

'-- - -'' ) : ` =- .- `'- -'=`' " - " --=' (
Hair-dryer: (cannot be answered with more than one yes)

---'' - -'-+ .--- -= - -'='' --= -'-+ - -'-- -- ) = -'-=--' =- `
'-='' (
Electric hair-dryer to be available on request, with electric socket near the dressing table
in the bedroom (may not be used in the bedroom)

- -'-+ - -'-- - ' '-='' = =-'= '= -`- == '= .- -'-+ - -'-- --
---'' - -'-+ .--- -= ) '-='' = ''---' =- ` (
Electric hair-dryer in the form of an air hose fixed on the bathroom wall or electric hair-
dryer available with electric socket near the dressing table in the bedroom (can not be
used in the bedroom)

125

` -

` -
.'='' -`'= ) : ` =- .- `'- -'=`' " - " --=' (
In case of emergency: (cannot be answered with more than one yes)

.'='' -`'= --='--'' -'=' .= - Bell/alarm to be used in case of emergency

-'-'' -'-''-'' '-'' .='- -'-''-'' --' Telephone for local (UAE) and international calls

126

` -

` -

` -

` -

` -

` -

` -

` -
.'= '-= . =- : : Every private bathroom shall comprise

.- ) -'- .'- ( Shower


--'- Soap

--'-'' .-'= Soap receptacle

-='= -'-- .' Glass cup

'-= -'-- Shower curtain

-'== -- .'=- Lidded WC

'-= Toilet tissue

127

128

129

130

131

132

133

134

-== 12
` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

--'--'' .-'= Towel rail

- .' --'-- -= Set of towels for each guest

.=' =--- Bath mat

--'- Shampoo

'-=--`' -= .-'- Bath foam

'-=--' - Bath cap

'-= - Bath robe

-- '-- Small rug

- '=- Tissue paper

.'-- Scale

-----'' .-`-'' -'-' -'-+=- Drip dry facility

.-`-'' `= Hook for cloths

-=-'' -'-'--'' --= Sanitary disposal unit

-'-- = --'' '-- '= --'- -' Cold flowing water provided throughout the year

135

136

137

138

139

140

141

142

143

144

145

146

147

148

-'-'' - -''
House keeping

` - --'-= -' ---- ` --'- -'='' --= ) 100 --= (
Non-allergic pillows (100% cotton) on request

149

` -

` -

'=-'' --= ) ` =- .- `'- -'=`' " - " --=' (
Personal toiletries: (cannot be answered with more than one yes)

-'='' -`'='' --=-'' '=-'' --= - ) -'' .'--' .=- -'- `= --= ( '+--` -'-'
Emergency kit (shaving equipment, toothbrush, toothpaste etc.) against the price thereof

-'='' -`'='' --=-'' '=-'' --= -- ) `= --= -'' .'--' .=- -'- ( '-'=-
Emergency kit (shaving equipment, toothbrush, toothpaste etc.) free of charge

150

` -

'--- -'' --=-- Clean rooms on a daily basis

151

` -

` -

-'' --=-- ) ` =- .- `'- -'=`' " - " --=' (
Housekeeping: (cannot be answered with more than one yes)

='-'' .-- '--- -'' --=-- --= -- -- 6 '='-- 2 +='' --
Rooms cleaned daily between 6a.m. and 2 p.m

='-'' .-- '--- -'' --=-- --= -- -- 6 '='-- 10 `-'
Rooms cleaned daily between 6a.m. and 10 p.m

152

` - -'='' --= -'' --=-- --= -- -- Rooms cleaned on request

153

` - ---= .-- .' --'--'' --'-'' --- Change towels and bed linen for every new guest

154

` -

` -

` -
-=''' .--'' --'--'' --'-'' --- ) : ` =- .- `'- -'=`' " - " --=' (
Change towels and bed linen for each guest: (cannot be answered with more than one
yes)

---`' .`' '= .--- At least twice a week

'--- Daily

-'='' --= '--- Daily and on request

155

-== 13

` -

` -

` -
.--'' -'--= ) : ` =- .- `'- -'=`' " - " --=' (
Laundry services: (cannot be answered with more than one yes)

.-`-'' .--= -'--= -- Provision of laundry services

--= 36 --' ='- .-`-'' .- . 36 hours laundry services

.-`-'' .--' '+-'' .-- --= Same day return laundry services

156

` -

.-`-'' ' -'= --= Emergency ironing service

157

` -

-'='' --= '' -' - -'- -- Iron and ironing board provided on request

158

` - -'' -'-`'' -'- --= Packing and unpacking services

159

` - --'' -'== = --= ) '-='' = --=- '-''' .'---`' --`' --=- : '----'' --'--'' --- (
Turn down service (preparing beds and bathrooms fro the night ad changing the used
towels)

160

` - -'='' --= '-'=- --=`' --'- --= --
Provide shoe polishing service free of charge on request

161

-'= -'--= II
General Services II

` -

` -

-'=-'' -=-'' ) : ` =- .- `'- -'=`' " - " --=' (
Local newspapers: (cannot be answered with more than one yes)

'+--` -'-' -'='' --= -'=-'' -=-'' --
Local newspapers to be provided on request against the price thereof

--'-`' --'' .--'''- -'=-'' -=-'' -- '-'=- -'='' --= -''
Local Arabic and English newspapers to be provided in guest rooms on request at no
charge

162

` - '+--` -'-' -'='' --= -'' -'-'' -=-'' --
International newspapers provided in guest rooms on request against the price thereof

163

` - .--=--'' -' -= .--=- Rooms reserved for non-smokers

164

` - `='' -'='- .`= -`-'' .'--' -'--'' -' -'-'
Adequate lighting for the corridors to ensure safety during the hours of darkness

165

` - `='' -'='- .`= -`-'' .'--' '`-'' -' -'-'
Adequate lighting for the stairways to ensure safety during the hours of darkness

166

` - -='-'' .`' '= - -= -= -= At least 10 bedrooms available for letting

167

` -

` -

=-=`' ) : ` =- .- `'- -'=`' " - " --=' (
Suites: (cannot be answered with more than one yes)

.`' '= -=' -'-= - At least one suite

.= .-- ` ---- =-=' - 5 -'' -= --= .-
Suites available at the rate of 5% - at least of the number of rooms

168

` - -`-='' -'---'' -'-+=- Banqueting and conference facilities

169

-== 14

` - =- -'- Health club

170

` - ='-- .= Swimming pool

171

` - .'-'' ' .--'' -'- -'-- --'-' -- Offer possibility of playing squash or tennis

172

` -

` -

---- -' ) : ` =- .- `'- -'=`' " - " --=' (
Air conditioning: (cannot be answered with more than one yes)

---- -'= -' Window air
conditioning

- --- - =-'' -- - -' ) .--- Split Unit .--- ` Window Unit (
Central air conditioning with individual control (it includes Split Unit but not Window
Unit)

173

` -

-'-=-'' '-`' --' -=- Uniform for the staff of the different departments

174

` - .--- .--- -'- -='= -'='- -'--
Satisfactory standard of interior and exterior decoration

175

` -

.--- .--- -'- -+=' -'--- ) --` ' - .- ---= -'-- (
Furniture and equipment of a satisfactory standard (well-maintained and without
fractures or holes)

176

` -

-''' '=-'' - Maintain general cleanliness

177

` - -= -`=- -'-- -'---'' '--=' '+''-=` -=-- -'-'-- -'-'
Maintain accounting books and records and data concerning its business

178

.--'' ---'' -- Signature of authorized manger

--'-'' _______________________ Date

---'' -- -' ______________________

--'-'' _____________________

' -,_=_._\ __=\', =\. .',. .=, *Must be substantiated with photographs

-== 15

.'---`
--'-''

` .'---
---''

'=
General

` -

` -

---'' '= '= .'- --'-`' --'' .--'''- -'---'' -' .-=- -` -
Display a signboard with the name of the establishment in Arabic and English
languages in a prominent place on the building

1

` * -

` -

.'----`' -=-- '= .'- .-=-'' ----- .=
Display the Licensing document in a prominent place at the reception area

2

` - ` - -''' '=-'' - Maintain General cleanliness

3

` * - ` - -'---''- -'='' -'--'' -`-'-'' --'-'' -`=-'' ' '= -'---'' -' '+='

4

` - ` - .--- -'- -+=' -'--- ) --` ' - .- ---= -'-- (
fractures of hole)

5

` - ` - ' .= --'' '''- ---'' '= .'- '+----- --='- -'--='' - -
Display services tariff lists and timings for the provision of services in a prominent
place in the building in Arabic

6

` -

` -

'+----- --='- -'--='' - -' .= ---'' '= .'- .=' ---=' '-
place in the building in another foreign language.

7

` -

` -

-=-- -'-'-- -'-'-= -`=- -'-- -'---'' ='--=' '+''-=`

8

` -

` -

-- - -' - Air
conditioning

9

' .',. .=, -,_=_._\ __=\', =\. * Must be substantiated with photographs

-== 1

_,.. -._=. - .,.=\ ._.\ _,=_.
Inspection Form for New Guest Houses
'=.=\ .= _________ _____________________________________________________________

_',_\ .,_._ -,_'. ________________________ _.=\ =,_._ .= __________________________
_',_\ .,_._ -,_'. ________________________ _.=\ =,_._ .= __________________________
,_._ -,_'. _',_\ . ________________________ _.=\ =,_._ .= __________________________

.'---`
--'-''

` .'---
---''

'=
General

` -

` -

'= .'- --'-`' --'' .--'''- -'---'' -' .-=- -` - ---'' '=

1

` * -

` -

.'----`' -=-- '= .'- .-=-'' ----- .=
Display the Licensing document in a prominent place at the reception area

2

` - ` - -''' '=-'' - Maintain General cleanliness

3

` * - ` - `-'-'' --'-'' -`=-'' ' '= -'---'' -' '+=' -'---''- -'='' -'--'' -

4

` - ` - .--- -'- -+=' -'--- ) --` ' - .- ---= -'-- (
fractures of hole)

5

` - ` - --'' '''- ---'' '= .'- '+----- --='- -'--='' - -' .=

6

` - ` - ---'' '= .'- '+----- --='- -'--='' - -' .= .=' ---=' '-
place in the building in another foreign language.

7

` -

` -

'+''-=` -=-- -'-'-- -'-'-= -`=- -'-- -'---'' ='--='

8

` -

` -

- - -' -- Air conditioning

9

' -,_=_._\ __=\', =\. .',. .=, * Must be substantiated with photographs

-== 1

_,.. -._=. - .,.=\ ._.\ _,=_.
Inspection Form for New Guest Houses
'=.=\ .= ______________________________________________________________________

,_\ .,_._ -,_'. _' ________________________ _.=\ =,_._ .= __________________________
_',_\ .,_._ -,_'. ________________________ _.=\ =,_._ .= __________________________
_',_\ .,_._ -,_'. ________________________ _.=\ =,_._ .= __________________________

''= ---'-' -'= -'' ' -'-= -' '= ='=-'' .' = ' -''-- -'- ' --' -' -'--
--=

-'= -'-- --
Public Toilets

` -

` -

` -

` -

-=' -'= .'----`' =' '='' =' . .'= :
In the event that the dining room and reception area are on the same floor:

.---- .'=- . .-'=- .--'-- .--'=- .= .-- ` '- - .'='' `' ' --=' -'= -'-- --
=`' .'=-'' .--'--'' .=
One public toilet or more for gents with at least two WCs, two washers and two wash
basins. Each WC is separate from the wash basins and the other WC

.---- .'=- . .-'=- .--'-- .--'=- .= .-- ` '- - -'--'' `' ' --=' -'= -'-- --
=`' .'=-'' .--'--'' .= .
One public toilet or more for ladies with at least two WCs. Two washers and two wash
basins. Each WC is separate from the wash basins and the other WC.

10A

` -

` -

` -

` -

` -

` -

` -

` -

=' . .'= .-'---- .---'= .'----`' =' '='' :
In the event that the dining room and reception area are on the different floors:

.'----`' =' --=' .'----`' =' ' .--'--'' .'='' -'= -'-- -- -
Provide a public toilet for gents in the mezzanine or reception area serving the
reception hall

.'----`' =' --=' .'----`' =' ' .--'--'' -'--'' -'= -'-- -- -
Provide a public toilet for ladies in the mezzanine or reception area serving the
reception hall

-=' .'='' -'= -'-- -- - '='' =' -
Provide a public toilet for gents serving the dining room

'='' =' --=' -'--'' -'= -'-- -- -
Provide a public toilet for ladies serving the dining room

10B

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -
-='= ',= __. .> __=. Each public toilet shall comprise


-'== -- .'=- Lidded WC

-'=- Washer

.'=-'' '--'' .-- .--- -'- -= Door separating the WC and wash basin


.-'- .-'- Liquid soap


.---'' ---=-' =' -'-' ' ---- Towels or any other means for drying the hands

'-= Toilet paper

11

12

13

14

15

16

17

18

19

` -

` -

'= - .'='' -'' -''-' First aid emergency kit

20

` - ` - -' -'-' `='' -'='- .`= -`-'' .'--' -'--''

21

-== 2
` - ` - `='' -'='- .`= -`-'' .'--' '`-'' -' -'-'
Adequate lighting for the Stairways to ensure safety during the hours of darkness

22

.'----`' -`'-
Reception Area

` - ` - ='--`' - / -' ---- -'-' -'- '=--`' An adequately lit and air conditioned lobby

23

` -

` -

'' -'' .- =-- .= --'' '''- -' Display a copy of the general tariff list in Arabic

24

` - ` - .=' ---=' '- -''' -'' .- =-- .=
Display a copy of the general tariff list in another foreign language

25

` - ` - ---`' -'--= ='-'' '-- '= --- .'- Reception service available round the clock

26

` -

` -

-`-'' '-=--` '= --' Public telephone for guest use

27

` - ` - - .'----`' .-' -'-'-`' --'- Safe deposit boxes at the reception

28

-'' -=
Bedrooms

` -

` -

.`' '= -='-'' - -= -= -= At least 10 bedrooms available for letting

29

` -

` -

'' -'- '= -- A number on the door of each room

30

` - ` - ---='' .'--' '-- -' ' -'='' .- -'' -==' -'-- ' '' ---' -'--- -+=- --'-
Widow equipped with blinds, opaque curtains or other means of ensuring privacy

31

` -

` -

` -

` -

` -

` -
.=--'' ''- '-='' .-- '' ='--' --`' -='' :
Minimum floor area of each room excluding the bathroom and the entrance:

----'' '' : 8 -- -- Single room occupancy 8sq.m

=--'' '' : 10 -- -- Double room occupancy 10sq.m

-'`' = 3 .'=-' : 12 -- -- Triple room occupancy 12sq.m

32

33

34

` -

` -

=-'' .-=-- -= '--- -=- -'- `--= . - --'
Beds with modern mattresses in good condition (plain surface not soft in the middle)

35

` -

` -

` -

` -

---'' --'' ='--' --`' -='' : : Minimum dimensions of single bed

.='' : 190 '------ Length 190 cm

.'' : 90 '------ Width 90 cm

36

37

` -

` -

` -

` -
' ---'' --'' ='--' --`' -=' : : Minimum dimensions of double bed

.='' : 190 '------ Length 190 cm

.'' : 135 '------ Width 135 cm

38

39

-== 3

` - ` - --'-- -'-'-- -'- --=- -- -==' --'- --'-

40

` - ` - --'' ---'= ''= Bedside table

41

` - ` - .`' '= .'-- At least two chairs

42

` -

` -

.-`-'' -'-' -'= Wardrobe

43

` - ` - ' -'-' --= -' .-`-'' ) .' .-- -`=' ---'' -'='' .- '-= .-- (
Chest of drawers or shelves for clothes (can be part of the above mentioned wardrobe)

44

` - ` - -`-+- '- Waste basket

45

` - ` - --'=- Carpet

46

` - ` - -'='' .='-'' .- -'' -'-' `=' '=` .-'-
Means of securing the bedroom doors from the inside and outside

47

` - ` - '--'' -'=-' '' --- -`= Sign indicating the Qibla direction

48

` -

` -

''' -'' .- =-- .= --'' '''- - Display a copy of the general tariff list in Arabic

49

` - ` - .=' ---=' '- -''' -'' .- =-- .=
Display a copy of the general tariff list in another foreign language

50

` - ` - ''- == .`=' -'-'-`' --'-- - '' --- --'' '

51

` -

` -

-'-'-`' --'-- - '' --- --'-`' '''- == .`='

52

` - ` - --'' '''- .'='' -`'= '+='--' -=''' -'-'=`'- =-`

53

` - ` - - .'='' -`'= '+='--' -=''' -'-'=`'- =-` --'-`' '''

54

` - ` - .`' '= 25 '+- -'= '---- -'-'-= '+' -'' -= .-
At least 25% of the bedrooms should have en-suite bathrooms

55

` -

` -

``' '= 75 --- -'= -'-'-= '+' -'' -= .-
Almost 75% of bedrooms should have common bathrooms

56

` -

` -

- -= .' '-= .= .-- ` .--- ---'' -'='' -'-'-='' .-
The common bathrooms should be at a rate not less than one bathroom for two
bedrooms

57

-== 4

-'' -- -='-'' -'-'-=''
En-suite and Common Bathrooms

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -
'-= . =- : : or common bathroom shall comprise ) private ( suite - Every en

.- ) -'- .'- ( .- - '-=--' .= ' Shower or bath tub with shower

- '-- -'- Wash basin with mirror


.-'- Soap

---'' -'-'-='' .-'- .-'- Liquid soap in common bathrooms

-='= -'-- .' Glass cup


-'== -- .'=- Lidded WC

-'=- Washer

'-= Toilet paper

--'--'' .-'= Towel rail

- .' --'-- -= Set of towels for each guest

.=' =--- Bath mat

.-`-'' `= Hook for cloths


-'-'' .- --''- -'-+'' `='' '+=' .--- Electrical shaver point within reach of the mirror

58

59

60

61

62

63

64

65

66

67

68

69

70

71

72

73

-'--=''
Services

` - ` - '='' =' Dining room

74

` - ` - '--- -'' --=-- Cleaning rooms on daily basis

75

` -

` -

---= .-- .' --'' --'- --'--'' ---
Change towels and bed linen for every new guest

76

` - ` - -=''' .--'' ---`' .--- .`' '= --'' --'- --'--'' ---
Change towels and bed linen at least twice a week for each guest

77

` - ` - '-' .'= Night guard

78

-== 5

Official use only:
= _==_\ .'==.=>\

_,..\ __= _. .,.=. _,=_. .,.= .,.= _,=_. __. -,=_. __= __>= _,=

Deluxe Standard
Classification category applied for -,_\==\ ,.=.\ -=_.

-== -,=',=

_,.. -._=. - -,..\ _=\ ,.=._ _,=_.
Inspection Form Licensing and Classification of New Apartments

'=.=\ .=
._',_\ .,_._ -,_'.

` - ,.=\\', '=.=\ .= .==. -.. ==_ _.,=\ _\= _='= _'>= _ -,_,\=.._ -,,_=\ _

1

` - _=,._\ .=.=\ ..= __', _'>= _ ,.=.\ -=_\ __=
Display the classification signboard in a prominent place at the main entrance

2

` -

` -

---'' -'= .- .--=- .'= ----'' --'' =-
In the event that only some of the floors of the building are allocated to hotel

----'' --'' --'' -'='' '' --- -`' -'='' -` -=
Display a signboard on the ground floor indicating the floors allocated to hotel
apartments

----'' --'' .-'' -='' .- -'= .' .'----`' -=-- -=
The reception area to be located on the first floor of the part allocated to hotel
apartments

3A

3A1

3A2

` -

` -

` -

----'' --'' .-'''- `' ' .---- -'-= .--=- .'= :
In the event that one or more separate wings are allocated in full to hotel apartments:

----'' --''- .'= --- -= Provide a private lift serving hotel apartments

----'' --''- .'= .=-- -= Provide a private entrance for hotel apartments

.'----`' -=-- .'='' .=--'' =- This private entrance houses the reception area

3B

3B1

3B2

3B3

` -
----'' --'' '-'- ---'' .--=- .'= :
In the event that the entire building is allocated to hotel apartments:

-`' -'='' .'----`' -=-- -= The reception area to be located on the ground floor

3C

-== 1

-='= .'=.= I
General Services I

.'==.=.
_..\
For official
Use only

` -

` -

` -

--- ) : ` =- - -'=`' .- `' " - " --=' (
Lift: (cannot be answered with more than one yes)

-=' -'= .- ---'' . .'= --- -
Lift in the event that the building is one storeyed

.---'= .- ---'' . .'= -`' -'='' .- '-- -=- --- -
Lift serving from the ground floor in the event that the building is two storeyed

`' ' -'= `` .- ---'' . .'= -`' -'='' .- '-- -=- --- -
Lift serving from the ground floor in the event that the building is of three or more
storeyed

4

` - `='' -'='- .`= -`-'' .'--' ''' .=--'' -' -'-'
Adequate lighting for the public entrance to ensure safety during the hours of darkness

5

` -

.'----`' -=-- '= .'- -----'' --'+- .=
Display the Classification certificate in a prominent place at the reception area

6

` - --'' '''- .'----`' -=-- -''' -'' .- =-- .=
Display a copy of the general tariff rates in the reception area in Arabic

7

` - ''' -'' .- =-- .= .=' ---=' '- .'----`' -=-- -
Display a copy of the general tariff rates in the reception area in another foreign
Language

8

` - -'---''- -'='' -'--'' -`-'-'' --'-'' -`=-'' ' '= -'---'' -' '+='

9

` -

--'' '''- ---'' '= .'- '+----- --='- -'--='' - -' -

10

` -

.=' ---=' '- ---'' '= .'- '+----- --='- -'--='' - -' -
place in the building in another foreign language

11

` - ='-'' '-- '= --- .'----`' -'--= Reception service available round the clock

12

` -

` -
--`' .--=- -'--= ) : ` =- `' .- `'- -'= " - " --=' (
Porterage facilities: (cannot be answered with more than one yes)

-'='' --= --`' .--=- -'--= - Porterage facilities available on request

='-'' '-- '= --`' .--=- -'--= - Porterage facilities available round the clock

13

` - '-' .'= Night guard

14

` -

.'='' -'' -''-' -'= First aid emergency kit

15

` -

` -

-'-'-`' ) : ` =- .- `'- -'=`' " - " --=' (
Safe deposit box facilities: (cannot be answered with more than one yes)

='-'' '-- '= .'----`' .-' ' --= . --- -'-'-`' --'-- -'--=
Safe deposit box facilities in each unit or at the reception round the clock

='-'' '-- '= .'----`' .-' ' --= . -- --'-- -
Individual safe deposit boxes in each unit or at the reception round the clock

16

-== 2

` -

-'-='- ---'' '= --' Public telephone in the building and its annexes

17

` -

'-+'' -- - -'-' -'-' .-- * Provide electricity without charge*

18

` - -'-' -'-' .-- -'='' --'-'' -'='' -'--'' -- *
Provide cold and hot running water without charge*

19

` -

` -

----' . .--- =- -'----' -= .'= :
In case of availability of studio only, each studio shall comprise

- = Bedroom

- -=- ' -=- - ) -'' = .='- .- .' =- (
Kitchen or kitchenette (might be inside the bedroom)

20A

20A2

20A1

` -

` -

` -
.' -= .'= / --= . .--- =- -- ' :
In case of availability of villas and/or apartments only, each unit shall comprise

`' ' - = One bedroom or more

'---- --- = Separate living room

-'' -= .= .---- -=- Separate kitchen

20B

20B1

20B2

20B3

` -

` -

` -

` -

` -

----' -= .'= -'-='' .--- -- .' -' :
In case of availability of studios, villas, and apartment, the units shall comprise:

----' . - = Bedroom in each studio

`- . `' ' - = / --- One bedroom or more in each villa/apartment

----' . -- -=- ' -=- ) -'' = .='- .- .' =- (
Kitchen or kitchenette in each studio (might be inside the bedroom)

`- . .---- -=- / -- Separate kitchen in each villa/ apartment

`- . '---- --- = / -- Separate living room in each villa/ apartment

20C

20C1

20C2

20C3

20C4

20C5

` -

-'='' -'-'-=''
Private bathrooms:
-'----' -= .'= / '-= - =- --=' - = -'- -'-= '
In case of availability of studios and/or one bedroom apartments only, one bathroom
available

21A

` -

` -
= .- `' -'- -'-= -= .'= =- - ) : ` =- .- `'- -'=`' " - " --=' (
In case of availability of units with more than one bedroom only: (cannot be answered
with more than one yes)

'-= - One bathroom

----'' -'' = .='- '--=' .'-'-= -
Two bathrooms, one of which in the master bedroom

21B

' _.>' _' _.=' -.= .=\ _'=,. .= _'> . =\. _,= _\= _'.. _>=,
* It may be agreed otherwise if the lease contract is for six months or more

-== 3

` -

` -

` -

-'----' -= .'= / - = .- `' -'- .=' --=' - = -'- -'-= ' :
In case of availability of studios and/or one bedroom units and units with more that on
bedroom:
--=' - = -'- --= ----' . '-= -
One bathroom in each studio and one bedroom unit

'' - = .- `' -'- -'-= ) : ` =- .- `'- -'=`' " - " --=' (
In units with more than one bedroom: (cannot be answered with more than one yes)

One bathroom '-= -

----'' -'' = .='- '--=' .'-'-= -
Two bathrooms, one of which in the master bedroom

21C

21C1

21C2

` -
` -

.=--'' ''- '-='' .-- - = . ='--' --`' -='' ) : ` =- .- `'- -'=`' " - " --=' (
The minimum bedroom area excluding the bathroom and entrance hall: (cannot be
answered with more than one yes)

12 sq.m. 12 -- --
14 sq.m. 14 -- --

22A

` -
` -
.=--'' ''- '-='' .-- ----' . ='--' --`' -='' ) : ` =- .- `'- -'=`' " - " --=' (
The minimum studio area excluding the bathroom and entrance hall: (cannot be
answered with more than one yes)

17 sq.m. 17 -- --
20 sq.m. 20 -- --

22B

` -
` -

` -
` -
= . ='--' --`' -='' ----' - : : The minimum bedroom and studio areas

.=--'' ''- '-='' .-- ----' . ='-- ) : ` =- .- `'- -'=`' " - " --=' (
Studio area excluding the bathroom and entrance hall: (cannot be answered with more
than one yes)
17 sq.m. 17 -- --
20 sq.m. 20 -- --

.=--'' ''- '-='' .-- - = . ='-- ) : ` =- `'- -'=`' .- " - " --=' (
Bedroom area excluding the bathroom and entrance hall: (cannot be answered with
more than one yes)
12 sq.m. 12 -- --
14 sq.m. 14 -- --

22C

22C1

22C2

` -

--'' '''- -''' -'' .- =-- .= Display a copy of the general rates in Arabic

23

` -

'- -''' -'' .- =-- .= .=' ---='
Display a copy of the general rates in another foreign language

24

` - --'' '''- .'='' -`'= '+='--' -=''' -'-'=`'- =-`

25

` - --'-`' '''- .'='' -`'= '+='--' -=''' -'-'=`'- =-`

26

` - -'-'-`' --'-- - '' --- --'' '''- == .`='

27

` - -'-'-`' --'-- - '' --- --'-`' '''- == .`='

28

-== 4

` -

` -
--' Telephone

--= . '-'' .='- -'-''-'' --'
A telephone for making local (UAE) calls in every unit

''--'' .`= .- -'-'' -'-''-'' --
International calls available via the switchboard operator

29A

29A1

29A2

` -
--' : Telephone
'-'' .='- -'-''-'' --' -'-'' -'-''-''
A telephone for making local (UAE) and international calls

29B

-'-=''
Units

` - --= . -'- '= -- Affix a number on the door of each unit

30

` - ' .'-` .-'- -'='' .='-'' .- -'-='' -'-
Means of securing the doors of each unit from the inside and outside

31

` -

` -

` -

` -

-'--`' ) : ` =- .- `'- -'=`' " - " --=' (
Floor covering: (cannot be answered with more than one yes)

-'== -'--' -' -'--=-- ' ' Adequate floor covering of
finish

--='' -''= --'=- - .---'' --='' .- -'--`' .-
Floors to be of polished wood with a high quality rug

-'' .- -'--`' .- --='' -''= --'=- - ` Floors to be of tiles with a high quality rug

=-'='' '' =-'='' .- -'=-- -'=- -'--`' .- ) -- (
Floors to be covered with wall to wall carpet

32

` - '+-'--=- -= --'-- --= . --- Provide each unit with a list of all items contained in it

33

` - --= . '--'' -'=-' '' --- -`= Affix the Qibla direction in each unit

34

` -

` -

` -

` -

` -

` -

` -

` -
- = . -- / ----' :
Each bedroom/studio shall provide:

---='' -- .-'- .- '-= ' -'-- Curtains or other means of ensuring privacy

-.,_= ) _=_ -_.' .. -\_'= ( -.,_\_ .,==.\ ._,.=.\ .=_ _'
A dressing table (drawer-type table and a mirror) or a vanity unit

_',=_> Two chairs

_,>=\ _,\=.\ -._= Wardrobe

_,>=\\ _' _' -_.' .=_ ) >=' __>.=\ -._=\ _= ._= .>=. _' _>=, (
Chest of drawers of shelves for clothes (can be part of the above mentioned)

_,_= .>\ ='=, _' .'== ) _,_,_= _,, .=_ .'== _>== (
Carpet or rug for each bed (or a carpet between two beds)

.>=.= -\= Waste basket

-'=-'' ---- Ashtray

35

36

37

38

39

40

41

42

-== 5

` - -- ' - ' -'= -'- --'' ---'= ''= Bedside table with closet, drawer or shelf

- .' --'' --'=- .'=- - --- Shaded light by the bedside for each person

--`' .- ' .- - =-'' -- -'' --- --'--
Master light switch to be controlled from any of the beds

=-'' .-=-- -= '--- -=- -'- `--= . - --'
Beds with modern mattresses in good condition (even surface not soft in the middle)

--'-- -'-'-- -'- --=- -- -==' --'- --'-

43

44

45

46

47

` -

` -

---'' --'' ='--' --`' -='' : : Minimum length of single bed

.='' : 190 '------ Length 190 cm

.'' : 90 '------ Width 90 cm

48A

48A1

48A2

` -

` -
---'' --'' ='--' --`' -='' : : Minimum length of double bed

.='' : 190 '------ Length 190 cm

.'' : ) ` =- .- `'- -'=`' " - " --=' (
Width: (cannot be answered with more than one yes)

135 '------ 135 cm
152 '------ 152 cm

48B

48B1

48B2

` -

` -

` -

=--'' ----'' --`' ='--' --`' -='' :
Minimum length of single and double beds:

---'' --'' .= : 190 '------ Length of single bed 190 cm

---'' --'' .= : 90 '------ Width of single bed 90 cm

---'' --'' .= :: 190 '------ Length of double bed 190 cm

48C

48C1

48C2

48C3

` - ---'' --'' .= ) : ` =- .- `'- -'=`' " - " --=' (
Width of a double bed: (cannot be answered with more than one yes)

135 '------ 135 cm
152 '------ 152 cm

48C4

` -

` -

` -

` -

` -

` -

` -
--' :---~! -~: ~-- -:- J- - :-:-- --'--' ~':-+= :
Each living room and studio shall provide:

'= ''= Dining table

- = .' .'-- .`' '= '='' ''=' - .' - *
Dining table and a chair for each person, with at least two chairs in each bedroom*

=- ''= Coffee table

---='' -- .-'- .- '-= ' -'-- Curtains or other means of ensuring privacy

--'-+ -'- Electric iron

'' -' Ironing board

--' Radio

49

50

51

52

53

54

55

__=, _,._.=. _ _=_>\ .. _= .'==\ _=_> __>. _' ._ .=. '=__. ._\==\ ) 37 (
In a studio, the dining chairs could be the same chairs required under No. (37)

-==
` - -'- .- .'- ) : ` =- .- `'- -'=`' " - " --=' (
Colour T.V.: (cannot be answered with more than one yes)

-'- .- --= . .'- Colour T.V. in each unit
-'- .- -- .= =-'' - --= . .'- Colour T.V. in each unit, with remote control

56

` -

-' / .-='- - --- : -'----' -= .'= / ' -' - =- --=' - -= -'- -'-= '
--= . .-='- - ---
Settee/armchair: in case of availability of studios and/or one bedroom units only,
settee or armchair in each unit

57A

` - -' / .-='- - --- : .-='- - .---- -' - =- - = .- `' -'- -'-= -= .'=
--= .
Settee/armchair: in case of availability of units with more than one bedroom only,
settee and two armchairs in each unit

57B

` - -' / -- .-='- - - : -'----' -= .'= / .- `' -'- .=' --=' - = -'- -'-= '
- = .
Settee/armchair: in case of studios and/or one bedroom units and units with more than
one bedroom

--=' - = -'- --= . .-='- - --- ' -'
Settee or armchair in each studio or one bedroom unit

- -' - - = .- `' -'- --= . .-='- - .--
Settee and two armchairs in units with more than one bedroom

57C

57C1

57C2

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -
-'-= J- J-~- :
Each bathroom shall comprise

.- - .--- - '-=--' .= Bath tub with handle and shower

.- ) -'- .'- ( Shower


-'== -- .'=- Lidded WC

--=-- .= ' -'=- Washer or bidet

'' .-'= --'-- Towel rail

--'-- Towels

--- .=' = Bath mat

--'-'' .-'= Soap receptacle

`= .-`-'' Hook for cloths

-'' --= - -=-'' -'-' Sanitary disposal unit

'= -'= -'-- --'- - Hot and cold running water

-'- - '-- ) : ` =- .- `'- -'=`' " - " --=' (
Wash basin with a mirror: (cannot be answered with more than one yes)


--'-- -'- - '-- Wash basin with lit mirror

-'-+ .--- ) : ` =- .- `'- -'=`' " - " --=' (
Electric socket: (cannot be answered with more than one yes)

-'-'' - -'-+'' `='' '+=' .--- Electric shaver point within reach of the mirror

58

59

60

61

62

63

64

65

66

67

68

69

70

71

71

-== 7

` -

--- -+=- -'-'' - `='' '`' .--- 110 / 220 '
Dual voltage (110/220 colts) shaver point near mirror)

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -

` -
` -
*-=- J- J-~- :
Each kitchen/kitchenette shall comprise:

'-- Sink

-'--'' =-' -'= Draining board


-'-+ '-= Electric cooker

- .-'- =`- Cutlery

'- -+ .-='- -='= -'' Glass cups and coffee and tea cups

-= -'' Cooking utensils

.' -'' ) '='' ---- .' '-=' (
Tableware (plates used for eating and for serving meals)

.-`- .--= '' Washing machine

.-`-'' '-- Spin dryer

-'-'--'' -'=- -'= Covered waste units

'=-'' =--- =- Exhaust fan

-'- ) : ` =- .- `'- -'=`' " - " --=' (
Refrigerator: (cannot be answered with more than one yes)

-'- Refrigerator
---=-'' .---- - - -'- Refrigerator with separate freezer compartment

72

73

74

75

76

77

78

79

80

81

82

83

84

-'- ~'--= II
General Services II

` -

` -

--=--'' -'--= ) : ` =- .- `'- -'=`' " - " --=' (
Cleaning services: (cannot be answered with more than one yes)

'-'=- ---`' .--- --=--'' -'--= --
Provide cleaning services twice a week without charge

--=--'' -'--= -- 3 '-'=- ---`' -'-
Provide cleaning services thrice a week without charge

85

` - '+--` -'-' -'='' --= --=--'' -'-' -'--= --
Provide additional cleaning services on request against the price thereof

86

` -
--`' ---- -'--= ) ` =- .- `'- -'=`' " - " --=' (
Bed-making services: (cannot be answered with more than one yes)

'-'=- ---`' .--- --'--'' --'-'' --- - --`' ---- -'--= --
Bed-making services with bed linen and towel changing to be provided free of charge
twice a week

87

' _.>' _' _.=' -.= .=\ _'=,. .= _'> . =\. _,= _\= _'.. _>=,
* It may be agreed otherwise if the lease contract is for six months or more

-== 8

` - --'--'' --'-'' --- - --`' ---- -'--= -- 3 '-'=- ---`' -'-
Bed-making services with bed linen and towel changing to be provided free of charge
thrice a week

` - ='' --= --'--'' --'-'' --- --`' ----' -'-' -'--= -- '+--` -'-' -'
Provide additional services related to bed-making and bed linen and towel changing,
on request against the price thereof

88

` -

.`' '= -='-'' -- ' -'----' ' .' -'-` -=
At least eight villas or studios or apartments available for letting

89

` -

-' -'-' '`-'' `='' -'='- .`= -`-'' .'--'
Adequate lighting for the stairways to ensure safety during the hours of darkness

90

` -

`='' -'='- .`= -`-'' .'--' -'--'' -' -'-'

91

` - .--- --- -'- -+=' -'--- ) ---= -'-- / --` ' - .- (
fractures or holes)

92

` -

` -

-' --- ) : ` =- .- `'- -'=`' " - " --=' (
Air conditioning: (cannot be answered with more than one yes)

-- - -'= -' - (Window unit) Window air
conditioning

-- - - -' - ) .--- Split Unit .--- ` Window Unit (
Central air conditioning with individual control (includes Split Unit but not Window
Unit)

93

` - -''' '=-'' - Maintain general cleanliness

94

` -

'+''-=` -=-- -'-'-- -'-'-= -`=- -'-- -'---'' ='--='

95

.--'' ---'' -- Signature of authorized manager

-'-'' Date

.= _.=\ =,_._
-,_'.\

-,_=_._\ _._\ __=\', =\. .',. .=, * Must be substantiated with photos

-== 9

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