SAMPLE LIST OF TRAINING MODULES

1. PUBLIC SPEAKING & PRESENTATION SKILLS PROGRAM

OBJECTIVES Master the skills and strategies of effective public speaking Plan, prepare, and deliver effective business presentations professionally Speak confidently without stage fright before groups of audience with enthusiasm. Build self-confidence, overcome shyness, and manage presentationnervousness. Create instant rapport with any audience and build audience interest. Develop effective non-verbal skills (body language) to enhance their presentations. Plan, prepare and deliver impactful, dynamic and effective presentations that get results. Customise and professionally deliver presentations that wins the confidence of others.

 Select, create and integrate visual aids effectively to maximise the outcomes of their professional business presentations. CONTENTS

Public Speaking and Presentation Skills

Need for effective public speaking and presentation skills Dynamics of successful public speaking Successful presentation dimensions Common challenges in public speaking Audience-focused business presentations

Effective Presentation Competencies

Why presentation skills? Effective and professional presentations Effective presentation model 3 Elements of a perfect presentation

Power Presentation Dynamics

Positive presentation affirmations Enhancing confidence and enthusiasm Visualising presentation success

Analysing Presentation Requirements

Presentations purpose Needs and agendas Audience profile Venue and Time requirements Presentation requirements and agenda

Developing Presentation Objectives / Outlines

Clarifying agendas Defining and Mastering subject Researching and Focusing Organisations and Structure Audience analysis Audience profile (background, knowledge, values) Gaining rapport with audience

Powerful Presentations Principle

Useful assumptions when presenting The Information processing system

Understanding your Senses Understanding your sensory acuity Impacting the audiences senses The Visual system (Image, stance, facial expressions, gestures, movement, rapport, anchoring, visual aids, environment) The Auditory system (Listening, voice control, sound & noises, words, phrases & sentences, rapport, anchoring, presentation aids, environment) The Kinaesthetic system (Movements, Touch, Anchoring, Rapport, Environment)

Impactful Audio-Visual-Aids (AVA)

Selecting AVAs Creating AVAs Integrating AVAs effectively

Managing Question & Answer Time Effectively

Anticipatory Q & A Dealing with hostile questions Reframing principle

Duration: Participants:

3 days All Levels @ 20 pax per session max.

2.

STRATEGIC MANAGEMENT WORKSHOP

OBJECTIVES

To assess and diagnose organizational strengths and weaknesses in an attempt to develop a distinctive competencies To be able to set organization above and apart from it competitors. To be able to take a rational approach to strategic management from planning to problem solving & decision making. To be able to develop a strong organization with effective action plan as required. To prepare organization to the greatest height with more confident and zest.

CONTENTS

Part I

Understand The Need To Change

Review on the organizational current Vision and Mission Organization Internal Analysis The Past & Present Performance

Part II Problems Identification: Brainstorming Session Part III Problems Analysis The SWOT Analysis

Part IV Presentation on SWOT Analysis Part V Decision Making & Developing Action Plan

Setting up Task Force SWOT Committee

Duration: Participants:

3 days Managerial & Executives Level @ 30 pax max.

3.

EFFECTIVE LEADERSHIP PROGRAM (EXCLUSIVE) Based on Management by Love: A Holistic Approach for Effective Management of Relationship in Inspiring and Motivating Employees Towards Achieving Organizational Vision The Leadership Perspective

OBJECTIVES

Understand the dynamics of effective, charismatic and excellent leadership. Demonstrate excellent leadership qualities and be able to lead and influence peers, and co-workers to met the departmental and organizational goals. Identify various leadership styles and select the most appropriate styles based on workplace situations. Understand the essentials of successful team building and team leading at workplace. Master the basics of resolving conflicts, problems solving, coaching and counseling.

CONTENTS

Module 1 : Leadership Dynamics & Styles

Effective leadership dynamics Ingredient and qualities of charismatic leaders The leadership challenge Situational leadership Autocratic leadership Democratic leadership Empowering leadership Facilitating leadership

Module 2 : Paradigm changes in leadership From driving to leading styles From pushing to pulling styles Effective delegation and leading Effective empowerment and leading Interpersonal. Informational and decisional roles

Module 3 : Maximising leadership competencies Building up confidence Time management mastery Planning skills mastery Influencing and persuasion mastery Effective human relations mastery

Effective motivation mastery Effective coaching and counseling mastery

Module 4 : Leadership and Team Building Team building dimensions at workplace Building synergistic and cohesive work teams Building winning teams Enhancing team creativity and productivity Resolving team conflicts and problem solving

Module 5 : New Paradigm of Leadership & Management The Purpose of Business Managing a Business Management Means Relationship Managing Vs. Leading Unfavorable Attributes of Todays Managers The Management Value Orientation Love, Business, and Leadership Understanding the Corporate Vision, Mission, and Core Values The Management by Love Theory The General Theory and Overview of Love

The Maslow Hierarchy of Human Needs The Basic Principles Underlying Management by Love The CARESSES Approach: How to Make Your Employees to Fall in Love

with You! Group Discussion & Presentation Duration: Participants: 3 days Managerial & Executives Level @ 30pax max.

4. TRAIN THE TRAINERS PROGRAM

OBJECTIVES

Identify the roles and responsibility of an effective trainer. Understand the step by step process of an effective training. Identify the dos and donts during the training delivery. Understand how to optimize the whole training process toward achieving

organizational objectives. Building quality trainers in developing participants for excellent.

CONTENTS

Introduction: Welcome to the World of Training! The 3D Trainer Grid

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Understand the Principle of Learning Theory Effective Learning Environment

Pre-Training: Preparing to Train The 5 Ws Questions to Ask The 14 Vital Steps Structured Training Understand Participants Profile & Background Preparation of Training Needs Analysis (TNA)

During Training: Training Delivery Preparing to Teach Names & Faces, Icebreakers Communication & Your Voice Mannerism, Grooming, and Your Image The Dos & Donts Understand Effective Training Approach / Facilitating Skills Types of Body Language The P.E.O.P.L.E Using Various Training Techniques / Methods Audio Visual Support Seating Arrangement

Post-Training: What to Do Participants Assessment & Report Consultants Assessment & Report

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Training Post Mortem / Follow-up Session Participants Action Plan

Duration: Participants:

2 days Existing In-House Trainers & Those Who Are Interested In Becoming Trainers @ 20 pax max.

5.

TEAMBUILDING MANAGEMENT BY LOVE PROGRAM (EXCLUSIVE)

OBJECTIVES To develop organizational culture with shared values towards organizational vision To reinforce the key principles in creating and developing high self-esteem individuals as well as high performance teams with greater responsibility To recognize leadership skills and increase the ability to resolve team problems To develop high performing teams in preparing the organization for competitive business environment in the future with added confident and zest To enhance individual self confidence and self esteem with high skills and competencies to face work challenges and to be accountable to business goals and objectives

CONTENTS

Module 1 : Understanding Organizations Vision, Mission, And Core Values

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Committed to a Common Purpose & Performance Goals Establishing Positive Corporate Culture Organizations Expectation Understanding Individual & Department Roles & Functions

Module 2 : Understanding The Barefoot Principles of Management by Love Theory Understand the Basic Concept Underlying the Barefoot Principles The LOVE Theory Identifying the 8 Elements of LOVE The CARESSES Approach in Working Together as a Winning Team

Module 3 : Developing Team Synergy For Higher Productivity And Profitability The Power of Synergy in Building a Winning Team Understanding The Importance Of Team Ethics And Mannerisms In

Building High Team Spirit Building High Morale Team Members The Ten Commandment of Human Relations Understanding Communication Process for Effective Team Synergy Information Vs. Communication

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Module 4 : Understanding Ways To Resolve Team Conflict Problem Solving and Decision Makings Creativity & Think Out of the Box Dealing with Obstacles

Module 5 : Leadership Competencies for Team Success Understand Characters of Leaders Managing a Team Vs. Leading a Team New Paradigm Shift in Leadership Ingredients and Qualities of Effective Leaders

Duration: Participants:

3 days / 2 nights All Levels @ 30 pax per session max.

6.

STRATEGIC THINKING IN RETAIL PROGRAM

OBJECTIVES Understanding the importance of strategic thinking in positioning their

business competitively Distinguishing themselves from their competitors in the minds of their target

customers

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Examining the impact of cross functional business perspectives that strive for

excellent and effective business decisions at all levels Increasing financial sophistication and skill in asset management to ensure

optimum financial results Enhancing skill in working through people to achieve effective

implementation, encourage collaboration and creativity, and retain valued employees

CONTENTS

Module 1 : Overview of Strategic Thinking in Retail The Concept of Strategic Thinking The Importance & Goals of Strategic Thinking Understand the 3 Seemingly Simple Elements in Strategic Thinking

Module 2 : The Strategic Thinking Approach in Retail Understand the 5 Key Phases in Retail Understand Key Success Factor Understand the Strategic Framework in Retail Understand What is Retail Business Strategy

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Module 3 : Defining Vision and Mission of an Organization Creating Shared Values Creating Customer Values Understanding Strategic Audit The Internal & External Appraisal

Module 4 : Developing Sales & Marketing Strategy in Retail Segmenting Markets The MAES Requirements of Segmentation The Six Ps of Retail Mix for Marketing Plan Development Analyzing the Marketing Plan Achieving Sales Target Maximizing Profit, Minimizing Cost

Duration:

2 days

Participants: Retail Managers and Executives, Retail Entrepreneurs @ 30 pax per session max.

7.

RETAIL OPERATIONS PROGRAM

OBJECTIVES

To define retailing and demonstrate its importance

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To impart knowledge in educating participants the retail business activities To instill effective skills and competencies required in day-to-day job To instill the importance of effective communication internally & externally To highlight the importance of positive mental attitude and behaviors in determining individual success

CONTENTS Understanding Retail & Its Environment Work Effectively in a Retail Environment - Act responsibly - Act in a non-discriminatory manner - Follow routine instructions - Perform routine housekeeping duties - Organize & clean work area

Operating retail equipment Applying routine store security Perform stock control procedures - Receive and process incoming goods - Rotate stock - Participate in stock-take - Re-order stock - Dispatch goods

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Communicating in the workplace - Establish contact with customers - Work in a team - Maintain personal presentation - Read & interpret retail documents - Use numbers in the workplace

Interacting with customers - Deliver service to customers - Respond to customer complaints - Receive and process sales orders - Identify customers special requirements

Motivation & Self Development - Understand Positive Mental Attitude - Instill High Self-Esteem & Pro-active - Ethics & Mannerisms

Durations:

2 days

Participants: Retail Sales Assistants, Promoters, Retail Supervisors @ 30 pax per session max.

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8.

EFFECTIVE SUPERVISORY SKILLS PROGRAM

OBJECTIVES

To instill in participants the essential qualities and knowledge on principles of an effective supervisors.

To equip participants with all required skills and competencies to perform better in their job.

CONTENTS

Understanding supervisory roles and responsibilities What are the essential qualities of a supervisor. How to apply the four basic supervisory skills: Planning, Organizing,

Controlling, and Directing How to delegate and get results How to counsel and coach subordinates How to manage difficult subordinates How to motivate subordinates How to lead an effective team of subordinates How to establish effective human relations and interpersonal skills 19

Problem solving and decision making Supervisory Workshops & Case Studies

Duration Participants

: :

3 days Supervisors, Assistant Supervisors, Senior Administrators, Junior Officers @ 30 pax per session max.

9.

EXCELLENT CUSTOMER SERVICE PROGRAM (EXCLUSIVE) Based on Management by Love: A Holistic Approach for Effective Management of Relationship in Inspiring and Motivating Employees for Excellent Customer Service

OBJECTIVES

To instill in the participants a sense of awareness on the importance of

customer service. To enhance participants skills and competencies for excellence customer

service.

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To satisfy customer needs and promote customer goodwill To enhance the organization corporate image towards achieving its goals To instill love values and retain customers for higher profitability.

CONTENTS

Module 1 : Understanding Your Customers Profile A Quick Inventory on Customer Orientation Customer Profile Analysis The Customer In You Identifying Customer Needs 5 Dimensions In Assessing Effective Customer Service 5 Ways In Identifying Customer Needs

Module 2 : Quality Attributes of Effective Customer Service Personnel The 4 Quadrants of Employees Attitude Towards Customer Service The Internal Attributes Positive Mental Attitude Positive Self Image Open Mindedness Attitude Vs. Aptitude Feeling Vs. Thinking Enthusiasm & Self Esteem

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Module 3 : Competencies Required for Effective Customer Service Understand Customer Service Ethics Effective Communication Skills Corporate Image: Role of Front-liners Personal Image Enhancement Basic Courtesies: Attending, Following and Reflecting Skills Handling Difficult Customers Handling Customer Complaints Dos and Donts in Customer Relations Body Language & Posture Telephone Courtesies

Module 4 : The Management by Love Theory & Concept in Providing Effective Customer Service You! The General Theory and Overview of Love The Management by Love Theory The Maslow Hierarchy of Human Needs The Basic Principles Underlying Management by Love The CARESSES Approach: How to Make Customer to Fall in Love with

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Group Discussion & Presentation Duration Participants : : 3 days All Levels @ 30 pax per session max.

10.

EFFECTIVE SELLING SKILLS PROGRAM

OBJECTIVES

To instill in the participants the importance of effective sales presentation. To instill the skills required for a more impact sales presentation. To develop not just selling skills but skills in establishing customer relationship. To motivate participants to face challenges and obstacles in order to succeed and grow prosper in sales.

CONTENTS

Importance of Sales Presentation Attributes of Professional Sales People Essential Ingredients of Effective Sales Presentations How to Make a Powerful Oral Sales Presentation How to Develop an Effective Sales Presentation

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Components of Effective Sales Presentations How to Acquire New Business How to Maintain Customer Relationship How to Face a Competitive Selling Situation How to Handle a Objections Case Studies

Duration Participants

: :

3 days Sales Personnel, Entrepreneurs and Those Who are Interested in Sales @ 30 pax per session max.

11.

EFFECTIVE ENTREPREUNERSHIP SKILLS PROGRAM

OBJECTIVES

To develop participants to become a highly motivated and competent entrepreneur.

To instill a positive mental attitude in developing business opportunity. 24

To develop personal attributes and qualities to participants for business success.

CONTENTS

Duration Participant 12. : :

Welcome to the World of Entrepreneurs What is Entrepreneurs Attributes of Successful Entrepreneurs The Dos and Donts in Entrepreneurship The Power of Positive Mental Attitude (PMA) Building An Inner Strength How to Seek Business Opportunities 10 Strategies for Successful Business Entrepreneurs Monitoring & Controlling Financial Aspect of Business Business Workshops & Case Studies 2 days Present and Future Entrepreneurs @ 30 pax per session max.

STAFF MOTIVATION & EXCELLENT WORK ETHICS PROGRAM Based on Management by Love: A Holistic Approach in Inspiring and Motivating Employees for Higher Productivity and Successful Living

OBJECTIVES

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To focus on a paradigm shift in values, habits, and styles of thinking that

will instill the desire to change for higher productivity. To develop high morale and ethical employees to enhance organization

corporate Image To motivate participants to have sense of commitment towards job and

sense of belonging towards the organization.

CONTENTS

Understand the Definition & Concept of Excellence Why Change is Needed - Obstacles To Change And How To Overcome It. - The 5Ws & 1 H of Change

How to Handle Frustration and fear, and to Avoid Procrastination Formula for Success: D + A + HR The Power of Choice Attributes of Excellent Employees The Four Quadrants of Employees. Your Office Etiquette. - Ten Tips for the Office

Effective Communication and the Importance of Listening. 26

- Communication vs. Information - The Power of Listening 20 Tips in Enhancing Self Esteem & Values 8 Characters of Love for Successful Living

Duration Participant

: :

2 days All Levels @ 30 pax per session max.

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