ANDHRA PRADESH TRANSPORT DEPARTMENT

CITIZENS CHARTER
1. The department has the following types of offices rendering different services shown against each type of office.

S. Fees & Service Charges No. District - headed by JTC, DTC, RTO and 1.1 functioning as Secretary, RTA

Targeted/ response time. All Transactions related to Driving License, Registration of Vehicles, Issue of Fitness Certificates, Issue of Permits, Collection of vehicle taxes.

All Transactions related to Driving License, Sub-Divisional-headed by Registration of Vehicles, Issue of Fitness 1.2 RTO Certificates, Issue of Permits, Collection of vehicle taxes. Issue of Learner's License, Issue of Fresh Driving License for Non-Transport category, Registration of 1.3 Unit office-headed by MVI Non-Transport Vehicles, Issue of Fitness Certificates. 1.4 Motor Vehicles Inspector Check Post- Located at 1.5 state borders and at some places internally Issue of Learner's Licenses, Issue of Fitness Certificates. Issue of Temporary Permits

2. We have set the following targets / standards / response time for delivery of documents in respect all

of

Item of Work
Driving License Learner's License (for each class of vehicle)

Type of Office
a) JTC / DTC/ RTO office b) Unit Office c) MVI office a) JTC / DTC/ RTO office b) Unit Office

Fees Service Charges

Rs. 60 .00

Targeted/ response time.

Same day Same day Same day Same day

Fresh Driving License

Rs. 390 .00 by post

Registration of new vehicles / other state vehicles 2 Wheelers a) JTC / DTC/ RTO office b) Unit Office c) MVI Office a) JTC / DTC/ RTO office b) Unit Office a) JTC / DTC/ RTO office b) Unit Office JTC / DTC/ RTO office JTC / DTC/ RTO office JTC / DTC/ RTO office a) JTC / DTC/ RTO office b) Unit Office c) MVI Office a) JTC / DTC/ RTO office b) Unit Office c) MVI Office a) JTC / DTC/ RTO office b) Unit Office c) MVI Office a) JTC / DTC/ RTO office b) Unit Office c) MVI Office Rs. 160 .00 Same day by post Rs. 400 .00 Rs. 400 .00 Rs. 500 .00 Rs. 600 .00 Rs. 800 .00 Same day by post Same day by post by post by post by post Same day Rs. 230 .00 Same day Same day Same day Rs. 360 .00 Same day Same day Rs. 230 .00 Same day Same day Rs. 560 .00 Same day Same day

3 Wheelers (Transport) 4 Wheelers (Non-Transport Vehicles) Light Commercial Vehicle Medium Goods / Passenger Vehicle Heavy Goods / Passenger Vehicle Issue / renewal of Fitness Certificate Three Wheelers

Light Motor Vehicles

Medium Motor Vehicles

Heavy Motor Vehicles

Other Applications Type of Office

a) JTC / DTC/ RTO office

Item of Work Driving License

International Driving License All other transactions relating to driving licenses

Fees Service Charges

Rs. 350 .00

Targeted/ response time.

Same day

Transport
Renewal Duplicate

a) JTC / DTC/ RTO office a) JTC / DTC/ RTO office a) JTC / DTC/ RTO office b) Unit Office a) JTC / DTC/ RTO office Unit Office

Rs. 330 .00 Rs. 315 .00 Rs. 330 .00

by post by post Same day by post Same day

Non-Transport
Renewal Duplicate

Rs. 315 .00 by post

Registration of vehicles
Temporary registrations 2-wheeler 4-wheeler Issue of duplicate registration certificate Invalid carriages JTC/DTC/ RTO office Unit office JTC/DTC/ RTO office Unit office JTC/DTC/ RTO office Unit office Rs.110.00 by post Same day by post JTC/DTC/RTO office JTC/DTC/RTO office

Rs.65.00 Rs.65.00

2 hours 2 hours

Motor cycles

Rs.130.00

Light motor vehicles

Rs.300.00

Same day by post

Transfer of ownership
Invalid carriages Motor cycles JTC/DTC/ RTO office Unit office JTC/DTC/ Rs.110.00 Rs.130.00 Same day by post Same day by

RTO office Unit office Light motor vehicles JTC/DTC/ RTO office Unit office Rs.300.00

post Same day by post

Other transactions Change of residence/place of business

Motor cycles JTC/DTC/ RTO office Unit office JTC/DTC/ RTO office Unit office Rs.120.00 Same day by post Same day by post

Light motor vehicles

Rs.120.00

Endorsement/termination of hire purchase in the R.C.

Motor cycles JTC/DTC/ RTO office Unit office JTC/DTC/ RTO office Unit office Rs.200.00 Same day by post Same day by post

Light motor vehicles

Rs.300.00

Issue of permits
Stage carriages Goods carriages JTC/DTC/RTO office JTC/DTC/RTO office Rs.2100 Rs.700 Rs.2100 Rs.1100 Rs.475 Rs.350 Rs.1000 Rs.700 Rs.1000 Rs.5.00 upto Rs.500/- of tax Rs.10.00 above Rs.500/-of tax by post by post by post by post by post by post by post by post by post by post by post

Contract carriage having seating capacity exceeding JTC/DTC/RTO office 13 in all Maxi cabs Motor cabs Auto rickshaw Private service vehicle beyond seating capacity of 13 in all JTC/DTC/RTO office JTC/DTC/RTO office JTC/DTC/RTO office JTC/DTC/RTO office

Private service vehicle upto seating capacity of 13 in JTC/DTC/RTO office all Omni Bus beyond seating capacity of 13 in all Issue of tax tokens (i.e., acceptance tax remittance) in respect of those vehicles where there no cases pending and tax and penalty arrears are no due JTC/DTC/RTO office JTC/DTC/RTO office

Availability of Forms & Information All forms are available at Help Desks in every DTC, RTO, Unit & MVI office, priced at Rs. 1/- each. The forms can also be downloaded from our website
http://www.aptransport.gov.in/

Courtesy Every officer of the department is obliged to receive the citizen with a smile, offer a seat and apologise for any inconvenience caused.
Service

1 Public Assistance Cell / Help Desk is opened in every office to guide and assist citizens in filling the forms 2 3 4
and furnishing with information about procedures to be followed as per law for various service like registration of motor vehicles, issues of driving licenses, etc. A suggestion / complainant box is prominently displayed in every office in the prescribed manner. When an application is rejected, reasons for rejection will be communicated in writing in the standardized format. A token system is available for orderly receipt and disposal of applications.

Grievances Redressal Mechanism Head of the office or his Deputy redresses grievances between 4.00 p.m. to 5.00 p.m. on every working day. What to do if things go wrong If something goes wrong or if there is any delay in the service, you can phone up or fax to the officers marked (*) listed in the Annexure - I during working hours. You can also register complaints at the e-mail address, tc@ap.gov.in

How can you help us You can help improve the services we render to you by following the guidelines listed below.

1 2 3 4

File applications in the right order with correct details. Pamphlets explaining procedures are available at Help Desks. The Website http://www.aptransport.org/ also gives these details. File applications directly in our offices for better service. Take the help of "Public Assistance cell"/Help Desk available in all the offices. Please do not approach any middlemen, broker or agent, licensed or not. Keep record of particulars of documents held by you like Driving License, Registration Certificate, etc., this will help you obtain duplicate document, if original is lost.

Details of Office Staff of Office of the Deputy Transport Commissioner and Secretary, R.T.A., Warangal. S.No. Name Designation
1) 2) 3) 4) 5) 6) 7) 8) 9) 10) 11) 12) 13) 14) 15) 16) 17) 18) 19) 20) 21) 22) 23) 24) 25) 26) 27) 28) 29) 30) 31) 32) 33) 34) 35) 36) 37) 38) 39) 40) Sri. G. Panduranga Rao Sri. K. Manik Rao Sri. G. Samba Murthy Sri. Mohd. Gouse Pasha Sri. S. Eshwar Sri. G. Vivekananda Reddy Sri. A. Srinivas Sri. P. Srinivas Five posts vacant Sri. G. Laxminarayana Sri. P.A.V. Srinivas Sri B. Mohan Goud Sri P. Anand Sri A. Kishore Chandra Reddy Smt. J. Aruna Bai Vacant Sri. R. Sateesh Sri. S. Ramchander Sri. S. Srinivas Rao Sri. M. Srihari Sri H. Santosh Kumar Sri D.V. Mukesh Kumar Vacant Sri. S. Satish Kumar Sri. Faizulla Khan Smt. M. Swarna Latha Vacant Sri. M.G. Dastageer Sri. A. Krishna Reddy Sri. Ch Srinivas Sri. S. Sudarshan Sri. D. Sambaiah Sri. K. Venkateshwarlu Sri. D. Raja Murthy Sri. Md. Shabbeer Ahmed Sri. T. Narender Vacant 6 posts 11 + 3 = 14 Sri. SP Venkatesh Sri Mohd. Sarwar Sri. D. Laxminarayana Deputy Transport Commissioner Regional Transport Officer M.V.I., Jangaon M.V.I. M.V.I. M.V.I. M.V.I., Mahaboobabad A.M.V.I. A.M.V.I. A.O. A.O. Sr. Asst. Sr. Asst. Sr. Asst. Sr. Asst. Sr. Asst. Jr. Asst. Jr. Asst. Jr. Asst. Jr. Asst. Jr. Asst. Steno Steno Typist Typist Typist Typist Rec. Asst. Tr. Const. Tr. Const. Tr. Const. Tr. Const. Tr. Const. Tr. Const. Tr. Const. Tr. Const. Tr. Consts. Attender Attender Attender

41) 42) 43) 44) 45)

Smt. P. Kalavathi Vacant one post Vacant 4 posts Sri. D. Narsinga Rao Smt. J. Esthera

Attender Attender Drivers Watchman Watch-woman

Details of salary particulars of Office of the Deputy Transport Commissioner and Secretary, R.T.A., Warangal. S.No.
1) 2) 3) 4) 5) 6) 7) 8) 9) 10) 11) 12) 13) 14) 15) 16) 17) 18) 19) 20) 21) 22) 23) 24) 25) 26) 27) 28) 29) 30) 31) 32) 33) 34) 35) 36) 37)

Name
Sri. G. Panduranga Rao Sri. K. Manik Rao Sri. G. Samba Murthy Sri. Mohd. Gouse Pasha Sri. S. Eshwar Sri. G. Vivekananda Reddy Sri. A. Srinivas Sri. P. Srinivas Sri. G. Laxminarayana Sri. P.A.V. Srinivas Sri B. Mohan Goud Sri P. Anand
Sri A. Kishore Chandra Reddy

Designation
DTC RTO M.V.I., Jgn. M.V.I. M.V.I. M.V.I. M.V.I., Mbd. A.M.V.I. A.O. A.O. Sr. Asst. Sr. Asst. Sr. Asst. Sr. Asst. Jr. Asst. Jr. Asst. Jr. Asst. Jr. Asst. Jr. Asst. Typist Typist Typist Rec. Asst. Tr. Const. Tr. Const. Tr. Const. Tr. Const. Tr. Const. Tr. Const. Tr. Const. Tr. Const. Attender Attender Attender Attender Watchman
Watch-woman

Gross
56,608 45,044 36,148 22,422 0 26,867 18,405 13,712 37,975 20,379 16,731 16,731 16,731 13,392 20,379 15,175 15,574 10,457 14,744 16,461 16,941 19,275 17,722 17,722 17,722 17,231 17,231 13,753 21,523 20,389 18,759 18,744 17,251 9,775 18,202 17,221

Net
49,688 34,574 32,763 21,562 0 25,482 15070 13,632 33,590 14,949 16,001 11,551 13,201 12,130 14,949 9,745 10,194 9,510 14,414 12,081 13,561 9,035 12,357 12,357 12,357 11,866 11,916 13,363 14,543 14,974 13,519 13,329 11,886 8,854 17,457 13,856

Smt. J. Aruna Bai Sri. R. Sateesh Sri. S. Ramchander Sri. S. Srinivas Rao Sri. M. Srihari Sri H. Santosh Kumar Sri. S. Satish Kumar Sri. Faizulla Khan Smt. M. Swarna Latha Sri. M.G. Dastageer Sri. A. Krishna Reddy Sri. Ch Srinivas Sri. S. Sudarshan Sri. D. Sambaiah Sri. K. Venkateshwarlu Sri. D. Raja Murthy Sri. Md. Shabbeer Ahmed Sri. T. Narender Sri. SP Venkatesh Sri Mohd. Sarwar Sri. D. Laxminarayana Smt. P. Kalavathi Sri. D. Narsinga Rao Smt. J. Esthera

As on 08-10-2010.

Name of the department :- Transport Department

I. The number of Public Information Officers / Assistant Public Information Officer designated at No. of public authorities within the jurisdiction of the department Nil Nil 01 02 Nil Nil PIOs (No.) --01 02 --APIOs (No.) --01 02 ---

Secretariat level HOD level District level Divisional level Mandal level Village level II.

The number of Officers designated to admit and dispose of appeals at No. of public authorities within the jurisdiction of the department Nil Nil 01 02 Nil Officers (No.) ---01 --

Secretariat level HOD level District level Divisional level Mandal level

III.

Whether all the public authorities within the jurisdiction of the Department published the 17 categories of Information (Manuals) referred to in Section 4 (1) (b) of the Act. Number of public authorities which published the information 03

Total number of public authorities within the jurisdiction of the department 03

IV.

The details of public authorities within the jurisdiction of the Department together with the names and designation of the PIOs and APIOs and the Senior Officers designated to admit and dispose off appeals (in the format given below) may also be furnished in hand and soft copies along with the above report.

SNo 1)

Name of the Public Authority Office of the Deputy Transport Commissioner and Secretary, R.T.A., Warangal

Name and designation of the APIO/PIO/Officer designate for 1st appeal 1) APIO Sri G. Laxminarayana, A.O. 9848528507

Postal address / Phone number

Office of the Deputy Transport Commissioner and Secretary, R.T.A., Vidyaranyapuri, Hanamkonda, Warangal. Ph.No.0870-2577972

2) PIO 3) Officer designate for 1st appeal 2) Office of the Unit Officer, Jangaon, Warangal 1) APIO

Sri K. Manik Rao, RTO

Sri G. Panduranga Rao,
Deputy Transport Commissioner and Secretary, RTA, Warangal.

do 9848528451 do 9848045360

2) PIO

Sri G. Samba Murthy, Motor Vehicles Inspector Sri G. Samba Murthy, Motor Vehicles Inspector
Sri G. Panduranga Rao,
Deputy Transport Commissioner and Secretary, RTA, Warangal.

Office of the MVI, Shamirpet, Siddipet Road, Jangaon. 9848528522 Office of the MVI, Shamirpet, Siddipet Road, Jangaon. 9848528522
Office of the Deputy Transport Commissioner and Secretary, R.T.A., Vidyaranyapuri, Hanamkonda, Warangal. Ph.No.0870-2577972 9848045360

3) Officer designate for 1st appeal

3)

Office of the Unit Officer, Mahaboobabad, Warangal

1) APIO

Sri A. Srinivas, Motor Vehicles Inspector Sri A. Srinivas, Motor Vehicles Inspector
Sri G. Panduranga Rao,
Deputy Transport Commissioner and Secretary, RTA, Warangal.

2) PIO

Office of the MVI, Yellandu Road, Mahaboobabad. 9948528596 Office of the MVI, Yellandu Road, Mahaboobabad. 9948528596
Office of the Deputy Transport Commissioner and Secretary, R.T.A., Vidyaranyapuri, Hanamkonda, Warangal. Ph.No.0870-2577972 9848045360

3) Officer designate for 1st appeal

Deputy Transport Commissioner & Secretary, R.T.A., Warangal.

FEE PAYABLE U/R 81 OF C.M.V. RULES, 1989 Sl.No Purpose 01 Grant and renewal of trade certificate in respect of each vehicle: Form 16 a) Motorcycle b) Invalid Carriage c) Others 02 Duplicate Trade Certificate form 17 a) Motorcycle b) Invalid Carriage c) Others 03 04 Appeal under Rule 46, form 20 Issue, renewal of certificates of registration and assignment of new registration mark. a) Invalid carriage b) Motor cycle c) Light motor vehicle (i) Non-Transport (ii) Transport d) Medium goods vehicle e) Medium passenger motor vehicle f) Heavy goods vehicle g) Heavy passenger motor vehicle h) Imported motor vehicle i) Imported motorcycle j) Any other vehicle not mentioned above 05 06 07 08 09 10 11 Issue of duplicate certificate of registration, Form-26 Transfer of ownership, Form-29, Form-30 Change of residence, Form-33 Recording alteration in the certificate of Registration Endorsing hire-purchase/ Form-34 lease / hypothecation agreement. Cancellation of hire-purchase/ lease/ hypothecation agreement or issue of fresh certificate of registration, Form-35 Conducting test of vehicle for Grant/Renewal of F.C: Form-38 (i) 2/3 wheeled vehicle (ii) Light Motor vehicle (iii) Medium motor vehicle (iv) Heavy motor vehicle 12 13 14 15 Grant / Renewal of F.C. for vehicle Grant and Renewal of letter of authority Issue of duplicate letter of authority Appeal under Rule 70 100.00 200.00 300.00 400.00 100.00 5,000.00 5,000.00 400.00 200.00 300.00 400.00 400.00 600.00 600.00 800.00 200.00 300.00 Half of the fee mentioned in serial number 4 Half of the fee mentioned in serial number 4 20.00 50.00 100.00 100.00 whether transportor nontransport 20.00 60.00 30.00 30.00 100.00 100.00 50.00 50.00 200.00 Amount in Rs.

Provided that in case for any purpose referred to in serial No. 4,5,6,7,8,9 and 10 of this table is issued on any Smart Card an additional amount of fee of Rs. Two hundred shall be charged for each such card. Fee for inspection of a vehicle and to offer opinion in respect of any vehicles owned by NonGovernment Institutions. (G.O.Rt.No.607, Dt.24-6-88, Tr, R&B (Transport Department). Rs.100/^ TOP