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When developing any element of a management system each of these principles needs to be considered.
2009 The Quality Team
What is required
The 2008 version of the standard adopts a business process management approach. Only four core elements now exist in the standard and these apply equally to any business process whether engaged in the manufacturing or service industries.. These elements are: Management responsibilities Resource management Product realisation Measurement, analysis and improvement
In summary, this means that the standard requires that your management systems cover the following issues;
1. Management responsibilities
The roles and responsibilities of management and staff need to be clearly defined and understood. This includes an understanding of the structure of the organisation and how the groups within it interrelate. This enables adequate planning, objective setting and effective management of the organisation.
2. Resource management
Adequate resources (including human resources) need to be made available and managed to ensure the implementation of a quality management system. These includes: providing methods for identifying the level of resource required for key tasks and functions understanding the knowledge and skills required to effectively manage the business, both now and in the future
3. Product realisation
These are the controls employed to ensure that any product or service delivered to the customer meets their requirements. These include the traditional controls for manufacturing and the definition of customer requirements for services. This will usually form the largest part of a management system and will identify how the organisation controls its business from identifying customer requirements, through contract review, planning and execution of the tasks that deliver the product or service to the customer. These controls will contain a definition of the checks and balances that are in place to ensure that each stage of the process achieves what is required to deliver satisfaction to the customer.
A copy of the standard can be obtained from the International Organisation for Standardisation (ISO) or British Standards Institute (BSI). Certification services are offered by a large number of companies worldwide. A full list is available from UKAS.
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What to do next
If you are considering implementing ISO 9001:2008 or are simply looking to develop a quality management system and think you may need help and advice, please contact The Quality Team today for an informal no obligation chat.
Please call 0845 020 4234 or email at enquiries@thequalityteam.co.uk Make Quality your Business today.