CISCO IOS IP SERVICE LEVEL AGREEMENTS (IP SLAs) OVERVIEW

ERNEST MIKULIC NETWORK MANAGEMENT TECHNOLOGY GROUP April 2006

Cisco IOS IP SLAs, Overview, 4/06

2006 Cisco Systems, Inc. All rights reserved.

Cisco IOS IP Service Level Agreements Presentation Agenda

Overview Business Drivers Benefits Cisco IOS IP SLAs for VoIP Cisco IOS IP SLAs for MPLS Cisco IOS IP SLAs Roadmap Partners

Cisco IOS IP SLAs

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Service Level Agreements (SLA) and Service Delivery

SLAs Are Becoming an Integral Part of Service Delivery
Businesses are relying on them for mission critical applications (voice, video, SAP) SLA is the cornerstone of carriers differentiated service offerings

Enterprise Network
Cisco IOS IP SLAs

Service Provider Network

Enterprise Network
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Leverage Cisco IOS Software for SLAs

Cisco solution that assures IP service levels, proactively verifies network operation, and accurately measures network performance
Comprehensive hardware support Committed Cisco partner support Cisco IOS Software, the worlds leading network infrastructure software Enterprise and Small/Medium Business Understand Network Performance and Ease Deployment
Access

Service Providers Measure and Provide SLAs

Service Provider Core

Verify Service Levels Verify Outsourced SLAs

Enterprise Premise Edge Service Provider Aggregation Edge

Enterprise Backbone

Cisco IOS Software

Cisco IOS IP SLAs 2006 Cisco Systems, Inc. All rights reserved.

Cisco IOS IP SLA Uses and Metrics

*DATA TRAFFIC *VoIP Minimize delay, packet loss, jitter *SERVICE LEVEL AGREEMENT Measure delay, packet loss, jitter One-way *AVAILABILITY Connectivity testing RTP Minimize delay, packet loss

Cisco IOS IP SLAs

REQUIREMENT IP SLA MEASURMENT

Minimize delay, packet loss Verify Quality of Service (QoS)

Jitter Packet loss Latency per QoS

Jitter Packet loss Latency MOS Voice Quality Score

Jitter Packet loss Latency One-way Enhanced accuracy NTP

Connectivity tests to IP devices

Jitter Packet loss Latency

* Currently Available

2006 Cisco Systems, Inc. All rights reserved.

The Need for IP-Based Service Levels

PROBLEM
40% of companies delay launching new applications due to network performance concerns2 59% of companies simply add bandwidth to ensure application efficiency2 55% of companies only identify some of their network traffic2 Cost of application downtime and degradation is $13,000 per minute for an ERP application3
1

RESULT
Reduced business productivity Increased network costs Reduced understanding of network behavior Lowered network performance can be costly

2003 Infonetics Research Study Cost of Enterprise Downtime www.infonetics.com/services/green.shtml?2004/service.provider.and.user.plans.shtml 2 2003 Network World Application Performance Market Study www.nwfusion.com 3 Forrester Research www.forrester.com
Cisco IOS IP SLAs 2006 Cisco Systems, Inc. All rights reserved.

Cisco IOS IP SLAs Benefits

OPTIMIZED APPLICATIONS & SERVICES Performance visibility Prove service levels Enhance Customer satisfaction Enhance acceptance of businesscritical services REDUCED TOTAL COST OF OWNERSHIP AND OpEx Reduce deployment time Lower mean time to restore and downtime Proactive identification of issues enforces higher reliability

Continuous Predictable Reliable

Measurements and Metrics

Automated Intelligence Proactive

Cisco IOS IP SLAs

2006 Cisco Systems, Inc. All rights reserved.

IOS IP SLAs Operational Benefits

Already available in IOS today Dedicated costly network probes not required Per-use licenses not required IP SLA Responder (only) included as part of IOS IP Base Feature Set IP SLA Sender and Responder included as part of all IOS Feature Sets above IP Base

Cisco IOS IP SLAs

2006 Cisco Systems, Inc. All rights reserved.

The SLA Lifecycle

BASELINE NETWORK PERFORMANCE Verify Network Readiness for (New) Voice, Video, or Data Services, and QoS with Cisco IOS IP SLAs Capabilities UNDERSTAND AND APPLY NETWORK PERFORMANCE BASELINE Adjust Network to get Confidence to Deploy New Services and Applications

1
QUANTIFY RESULTS
Reduced deployment time Prove service and application differentiation Verify SLA Reduced network downtime Manage demand for the network

ASSURE APPLICATION AND SERVICE DEPLOYMENT

3
FINE-TUNE AND OPTIMIZE Continuous Measurements capture trend and baseline movements. Threshold Notifications

Cisco IOS IP SLAs

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Cisco IOS IP SLAs Advantages

VPN
SLAs are essential to VPN services Quality of Service (QoS)based measurements Revenue for differentiated services Brings IP service customer confidence

VoIP
Demonstrate how VoIP is working Deploy with confidence Enhanced customer satisfaction Metrics useful for trouble shooting and reducing down time

Business Applications
Assure delivery with network performance Meet business objectives with guaranteed service levels Assure network Quality of Service Reduce downtime

Key Services Benefit from Cisco IOS IP SLAs

I
Cisco IOS IP SLAs 2006 Cisco Systems, Inc. All rights reserved.

II

III
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Comprehensive Hardware Support

ENTERPRISE AND AGGREGATION/EDGE
Cisco IOS Software Release 12.2S
Cisco CRS-1 Cisco Catalyst Cisco 7300 Cisco 10000 6500; Cisco Series 7600 Series Series Cisco 12000 Series

CORE

Cisco 7200 Series

ACCESS
Cisco IOS Software Releases 12.3T and 12.4
Cisco 7200 and 7300 Series Cisco 2900, 3550, and 3750 Series

Cisco 3800 Cisco 2600/ Cisco 3700 Series Series Cisco 800 Cisco 1700/ 2800 Series Series 1800 Series

(Responder Only)
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Cisco Device Details

Cisco IOS Routers: Available on all platforms from the small 800 up to the 12000 Cisco IOS-XR Routers: Available on CRS-1 as part of MPLS OAM. Catalyst Switches: 2900, 3500, 3700, 6000 (MSFC or MWAM) Included in IP feature set since 11.3 and up to 12.2, and 12.3M (included) Starting release 12.3T and all 12.4, the IP voice or upper feature set will be required*
*The responder still remains in IP base

Cisco IOS IP SLAs

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IP SLA History
Used to be called RTR, renamed SAA in 12.0(5)T; we call it Engine 1. New Engine 2 is a major code rewrite introduced initially in 12.2(11)T, and now present in all 12.3 and later trains. Engine 2 is faster and consumes less memory. New CLI (Phase I) and enhanced trend accuracy for 12.3(14)T release: IP SLA, but using Engine 2+.

time
Engine:

Engine 1 RTR SAA rtr

Engine 2

Engine 2+ IPSLA

Feature Name:

CLI:

ip sla mon

ip sla
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Cisco IOS IP SLAs

2006 Cisco Systems, Inc. All rights reserved.

Cisco IP SLAs Provider: What Equant Says

Cisco IOS IP SLAs is an efficient way for Equant to

provide end-to-end reporting for each class of service. Not only does it enable round-trip delay measurement, but it also measures packet loss rate and jitter. For us, the fact that Cisco IOS IP SLAs is embedded in Cisco IOS Software and does not require any additional hardware to be deployed to support such features was a critical benefit.

Christophe Masiero | Head of VPN Services Product Management | Equant

Cisco IOS IP SLAs

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Cisco IP SLAs Subscriber: What Dupont Says

Without a measurement tool like Cisco IP SLAs,

what do you base your networks measurements on? One big advantage is that IP SLAs is down at the hardware and Cisco IOS Software levels, measuring things. You dont have to put in other separate devices to measure the service quality.
Mike Dowler | Global Services Integration Manager | DuPont Telecommunications

Cisco IOS IP SLAs

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CISCO IOS IP SLAs FOR VoIP

Cisco IOS IP SLAs

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IP SLAs for Voice over IP

VoIP may be difficult to deploy when the network behavior is not well understood
Cisco IOS IP SLAs will verify network readiness and QoS Measure critical performance for VoIP deployment Real time warning of network performance degradation IP SLAs is universally available across Cisco IOS Software

Standard jitter, Packet loss, latency measurements

Cisco IOS IP SLAs

Voice quality score measurements

Call setup measurements

Hardware-based VoIP measurements

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2006 Cisco Systems, Inc. All rights reserved.

Cisco IP SLAs for VoIP

Measurements between any two network points on any path Continuous, reliable, predictable performance monitoring Cisco IOS IP SLAs thresholds and hop-by-hop details isolate problems

IP SLAs Network to Server Measurements IP SLAs WAN Measurements

A A

PSTN

IP WAN Headquarters IP SLAs End to End Measurements

Cisco IOS IP SLA, Overview, Cisco IOS IP SLAs 9/04 2006 Cisco Systems, Inc. All rights reserved. 2004

Branch

Cisco Internal Use Only

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Customer Deployment Example

Wachovia Corporation
Goal
Support convergence of data, voice and video Improve reliability of automated teller machine (ATM) network Retire aging protocols to reduce network deployment and management costs

Solution
Cisco 7206 VXR routers and Cisco 12000 Series routers Cisco Catalyst 6509 switches A mix of Cisco 1700, 2600, 2800, 3600, and 3700 series routers

Results
Transitioned from Systems Network Architecture (SNA), data link switching (DLS), and other protocols to IP Reduced ATM network-related outages by 50 percent Built architecture for successful convergence of data, voice, and video

The Cisco 7206 VXR routers fulfilled their initial purpose and have allowed us to now use them to take on new tasks. We left them right where they were connected, added new features, and implemented the IP SLA capability and VoIP gatekeeper features in Cisco IOS Software. It saved us millions of dollars in new deployments.
John Burns Vice President of Network Services, Wachovia
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Cisco IOS IP SLAs

2006 Cisco Systems, Inc. All rights reserved.

Cisco IOS IP SLAs for VoIP Features

Release 12.3(4)T
VoIP Codec Simulations Mean Opinion Score (MOS) Voice Quality Scoring

Release 12.3(7)T
New threshold traps, one-way packet loss, jitter, latency, and MOS

Release 12.3(12)T
H323 and SIP Post Dial Delay, Gatekeeper delay

Cisco IOS IP SLAs

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CISCO IOS IP SLAs for MPLS

Cisco IOS IP SLAs

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IP SLAs -- MPLS Health Monitor

Automatically create and delete IP SLAs LSP ping or LSP traceroute operations based on network topology Works on the MPLS L3 layer, under the IP layer. Discovers MPLS issues even when IP routing is working ok. Dramatically reduces troubleshooting time, and cost associated to maintenance of MPLS networks. Other PEs are discovered using BGP next-hop, and operations configured accordingly. Requires 12.2(27)SBC and later.
Cisco IOS IP SLAs 2006 Cisco Systems, Inc. All rights reserved.

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Cisco IOS IP SLA Example United States, Service Provider

IP CLASS OF SERVICE Priority Voice Traffic Real-Time Traffic Video Priority Data Traffic Best Effort Traffic

ONE-WAY DELAY < 80 ms < 80 ms < 100 ms No target

THROUGHPUT Packet loss < 5% less Packet loss < 3% Packet loss < 2% No target

JITTER

QoS BANDWIDTH PER AAPP Max 75% 60% 30%

< 35 ms

No target

10%

Jitter: telephony and multi-media conferencing Packet Loss: telephony, multi-media conferencing, streaming media, low latency data Delay: telephony, multi-media conferencing, streaming media
2006 Cisco Systems, Inc. All rights reserved.

Cisco IOS IP SLAs

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VPN SLAs and Performance Measurement

Cisco IOS a leader in MPLS How to measure an SLA within a specific VPN?
Cisco IOS IP SLAs operations are vrf-aware and measure an SLA per VPN Allows measurements from a PE or multi-vrf CE router Releases 12.2(2)T, 12.2(20)S, and 12.0(26)S
10.12.10.1 10.10.10.1

10.11.10.1 (PE)

CEs with VRFs Red, Blue and Yellow.

Cisco IOS IP SLAs

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CISCO IOS IP SLAs Roadmap

Cisco IOS IP SLAs

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Cisco IOS IP SLAs Roadmap Update

Feature
Ease of use CLI Phase 2 Random scheduler for operations Ease of use CLI Phase 3 Voice gateway integration VoIP with DSP ICMP Jitter IP SLAs: LSP Health Monitor Auto IP SLAs with end point auto-registration IP SLAs for Multicast IPv6 IP SLAs Phase 1 Video Operation

Release
Release 12.4T Features 12.4(2)T 12.4(2)T 12.4(4)T 12.4(4)T 12.4(6)T 12.4(6)T 12.6(1st)T TBD 12.5(2nd)T Radar Release 12.2S Features 12.2(28)SBD, 12.2(30)SRA, 12.0(32)SY 12.2SB(REL4), 12.0(33)S, 12.2(1st)SRB 12.2(1st)SRB 12.2(2nd)SRB TBD 12.0(33)S, 12.2SB

Target Date
Complete Complete Complete Complete Complete Complete Q4CY07 Q4CY07 Radar Radar

IP SLAs: LSP Health Monitor IP SLAs: LSP Health Monitor with Path Discovery IP SLAs: Ethernet OAM SLA Monitoring IPv6 IP SLAs Phase 1 IP SLAs for Multicast IP SLAs: Auto MPLS Monitoring with BFD/VCCV

Based on Release Based on release. Q1CY07 Radar Radar

Cisco IOS IP SLAs

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CISCO IOS IP SLAs PARTNERS

Cisco IOS IP SLAs

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Cisco IOS IP SLA Partners

Cisco Network Management Solution
IP Communications Service Monitor Internetworking Performance Monitor Telephony Monitoring Enterprise performance measurements

THIRD PARTY PRODUCTS

New Partners 2006

Cisco IOS IP SLAs

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References
Cisco.com IOS IP SLAs Home
http://www.cisco.com/go/ipsla

Cisco IOS IP SLAs IP Application Services

http://www.cisco.com/en/US/tech/tk920/tsd_technology_support_subprotocol_home.html

Cisco IOS IP SLAs External Self-Help User Community* cisco-ios-ipsla-questions@external.cisco.com Cisco IOS IP SLAs External Announcements* cisco-ios-ipsla-announce@external.cisco.com Cisco Internal Employee Only Support Aliases ask-ipsla@cisco.com, cs-ipsla@cisco.com
*please contact your local sales team and request to be added to the alias

Cisco IOS IP SLAs

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Cisco IOS IP SLAs

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