Chapter 1: Introduction

1.1 Introduction
With phone call voice recording system, its box can connect 1 telephone line. And an USB cable connects it with the computer, saving the call in & call out number in the Hard disc by call recording software, available to multiline recordings search. It is Qualified Under CE, FCC Certifications. Good at telephone call recording, can record Telephone call Conversation at any time, monitor call in and can call out on real time.

1.2 Why to choose this device

Excellent statistics, operation management functions.Nice telephone management system with good call voice recording software. This USB phone recorder also has the functions as a telephone voice logger, log telephone recordings and call recordings.COME-800 products cover caller ID client management system and digital recording system, which have been used in numerous fields fluently and successfully (restaurant, hotel, travel agency, customer service center, CTI call center, booking center, enterprise, hospital, public institution, army, police bureau, prison management, airport, institution, college and university, railway, transportation, electric power, water power, telecommunication and industrial & mining enterprise).Model Number is COME800-R01. Guangzhou Kemei Electron Co., LTD was established in March 2005, It takes "Advanced Technology, High Quality, Good Credit." as its creed. In the past years, we were working hard for COME-800 series products manufacturing & development (COME-800 customer resource management system, telephone recording system, caller identity delivery client management system, small or mini call center) by our hearts. Kemei had achieved a remarkable merit in this industry.

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Chapter 2: Description of the device

2.1 Description of the device
This USB phone recording system, its box can connects 1 telephone line. And an USB Cable connects it with the computer, saving the call in & call out number in the hard disc by call recording software, available to multiline recordings search as shown in fig.2.1. 1) This phone call recording box with USB interface, no need software dongle. The box can connect 1 phone line. 2) Audio file will automatically saving in hard disc to avoid losing the audio files when re-install the system.

Fig.2.1 USB voice call recorder COME800-R01

2.2 Device specification

1) Record voice call. 2) Monitor telephone conversation. 3) Manage telephone call log. 4) Professional call recording functions for office.

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Chapter 3: Literature Survey

3.1 Literature Survey

Fig.3.1 Block of USB recorder

The USB Recorder Box is connected to PC, LED will show on for one seconds, and then extinguished. When the software stars to run, the LED of the pickup and ringing will be ON, and the LED of ring-off and hook-on will be OFF, the line-off LED will flash. (Note: When the telephone line was pulled out, seeing from the LED display, there will be events showing as a pickup to line-off. This is a normal display.) 1. By simply connecting the PC and PSTN landline telephone with the USB recorder box, a powerful personal (or for specific working purpose) telephone recording system is set up, as shown in Fig.3.1. 2. USB plugs and play, no need to install drivers. 3. Provide powerful software for telephony recording management. 4. Support menu Popup when calls are incoming or outgoing. Record a complete call logs with all calls numbers, automatically recording the telephony communication, thus to enable convenient communication recall and recording playback with high-fidelity sound recording. 5. Provide automatic gain recording function to ensure that voice of communication in both sides are sound loud, balanced and clear.

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Fig.3.2 Kemei USB Telephone Call Logger

The model no is COME800-DC1 as shown in fig.3.2 It uses USB Interface, which connects it to a computer which is further connected to a telephone line, this system adopt ACCESS database. Installation is simple and can be used conveniently. Accessories are 1 software disc, 1 mini logger, 1 USB cable, 2 telephone lines. Kemei Telephone call logger is a kind of smart telephone voice logger which will helps you record your telephone call conversation, back up for business management. Pretty and concise interface, supports caller ID display, call recording management etc.

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Chapter 4: Interconnections of the device

4.1 Description of the device
1. USB Recorder device (Hardware). 2. USB cable, to connect the Recorder to your PC. 3. Coiled Telephone Handset cable, to connect the Recorder to your phone.

Fig.4.1 Interconnections of the device

Keys Press to initiate or end a recording of the room. Press to initiate or end a recording of the phone. Press to Initiate or stop the playback of a recording. Press to Fast Forward or Rewind during playback of a recording. In idle mode, these buttons will "scroll" between the files in the list and will upload the selected file.

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4.2 Model Description

1) Model Number: COME800-R01. 2) Place of Origin: Guangdong China (Mainland). 3) Color: Black. 4) Brand Name: KEMEI. 5) Channel: 1. 6) Interface: USB. 7) Capacity: 1G hard disk saves 170hrs recordings. 8) Category: Electronics & Electricity / Telecommunication & Broadcasting / Other. 9) Communication Equipment. 10) Price: USD $ 158 / pc.

4.3 Hardware parameters

1) Input: 1channel. 2) Impedance: High impedance >100K ohms. 3) Signal noise ratio: 50db. 4) Frequency Response: 300Hz 3400Hz. 5) Digital Format: GSM. 6) Data Acquisition Rate: 12.5Kbit / 1s each channel, voice can be compressed by 5 times. 7) Average Seek Time: 39MS. 8) Power Consumption: 200W MAX. 9) Temperature: +5C - +40C. 10) Humidity: 5% - 85%

4.4 Hardware Configuration

1) Operation System: WIN98/ME/2000/XP/2003/VISTA. 2) CPU: Celeron 2.0 at least, with sound card, runs normally. 3) Hard Disc: 40GB or above, 80GB will be preferred. 4) Computer Memory: 512M or above. 5) Monitor: VGA, 1024*768 Resolution will be better.

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Fig.4.2 Circuit diagram of telephone call recorder

4.5 Description Circuit diagram of telephone call recorder

R11270K 1/4 W Resistor R211.5K 1/4 W Resistor R3168K 1/4 W Resistor R4133K 1/4 W Resistor C110.22uF 150 Volt Capacitor Q1, Q222N4954 NPN Transistor D111N645 Diode MISC1Wire, Plugs To Match Jacks On Recorder, Board, Phone Plug. The circuit can be placed anywhere on the phone line, even inside a phone. Some countries or states require you to notify anyone you are talking to that the conversation is being recorded. Most recoders do this with a beep-beep. Also, you may have to get permission from the phone company before you connect anything to their lines. This nifty little circuit lets you record your phone conversations automatically. The device connects to the phone line, your tape recorder's microphone input, and the recorder's remote control jack. It senses the voltage in the phone line and begins recording when the line drops to 5 volts or less.

Chapter 5: Installation
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5.1 Installation process

The USB Recorder System comprise of two components. The first component is the Player application (Software) and the second one is the USB device itself (Hardware). In order for the system to work properly it is necessary to successfully complete the installation of both components. Internally it consists up of mainly three parts: 1) USB Recorder device (Hardware). 2) USB cable, to connect the Recorder to your PC. 3) Coiled Telephone Handset cable, to connect the Recorder to your phone. Obtaining the Player Application (Software) Using browser, browse to WWW.USBRECORDER.COM. Navigate to the "Download" page and download the Software. It is recommended to chose the "Save" option and save the file on Desktop (easier to locate) but we can choose the "Run" option in the dialog box which will save the installation software in a temporary location on the PC, start the installation program and will remove the installer once the installation process ended. To start with the installation process double click on Set up 3_0.exe icon because of which there appears a dialogue box and final click on the run option and then click on yes on the next two dialogue box, accept the agreement & click on again Next button to progress by filling up the name and the organization. Select the area to be installed and review the installation and click on Install. Depending on the Microsoft Windows version installed on the target PC, it might be necessary to install 3rd party (Microsoft .NET) software on the PC. The USB Recorder installer will examine the target PC and will automatically start the Microsoft .NET installer. After installing the software then you can continue with the hardware installation.

5.2 Hardware Installation

After the software installation process has been completed and the target PC has been Re Booted, connect one end of the USB cable (Provided within the USB Recorder 3.0 package) to an available USB port on your personal computer. Insert the other end of the USB cable into the USB recorder device. Microsoft Windows Hardware Installation Wizard will automatically start. Allow the Wizard to automatically look for and install the necessary Device Drivers. When successfully completed you will receive a
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notification on your screen stating that the Device Drivers were installed and that the Device is ready to use. Another indication that the USB Recorder is ready for use is LED lights status on the USB Recorder. The Green Power LED (on the left) is illuminated. The Rec Room, Rec Phone and Play/Stop Status Red LEDs (on the right) will all be illuminated solid and the Rewind Fast Forward LED will blink.

5.3 Connecting the USB Recorder Device to a Telephone

1) Disconnect The handset from your telephone base. 2) Install the handset cord into the handset jack of the USB Recorder device. 3) Connect the coiled cord (provided with the USB Recorder Device package) into the jack on the Phone base where the handset cord has been disconnected. 4) Connect the other end of the coiled cord to the base connector of the USB Recorder Device.

Chapter 6: Applications
1) 2) 3)
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CTI call center Customer Service and Complaint Center Travel Agent or Travel Website page no9

4)

Telephone Booking Center/Hotline

6.1 CTI call center in brief

Agent Training: It is often helpful to have the person answering your telephone calls hear their own voice and listen to how callers hear them. This will help them improve their call etiquette. Quality Assurance: Call handling can be monitored on a monthly or bi-monthly basis to see where improvements are needed. Quality Control: Call confirmation and "he said/she said" disputes. Security/Liability: A recording of a conversation can be priceless if your business were to ever end up in court. Being accountable to your clients can help your business earn the respect of your customers. Increase security: security breaches or inappropriate calls can be detected. The simple presence of a telephone recorder on company lines often acts as a deterrent to all types of security breaches or inappropriate employee calls. Such security breaches or inappropriate calls can be detected with the call recording software and then used to either address the problem with the employee or if necessary to act as evidence.

6.2 Advantages
1) It helps to record and playback conversations 2) Use as a tool for learning

6.3 Disadvantages
1) It may compromise privacy 2) Need technical knowhow to operate properly 3) Not cheap.

http://www.diytrade.com/china/4/products/7581642/USB_Telephone_Recorder.html
http://www.diytrade.com/china/4/manufacturers/1290528/products-list.html

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http://www.alibaba.com/product-gs/354820101/Usb_Phone_Call_Recording_Box_Come800.html

http://www.tradevv.com/chinasuppliers/come800/offers-detail-1662e9/Supply-CallRecorder-Box-1ch.html http://www.alibaba.com/productgs/374671105/USB_callrecorder_phone_call_recording_software.html

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