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Module Objectives
Upon successful completion of this module, students should be able to:
Identify common installation failures Resolve issues to ensure completion of installation and power-up of machine Document customer power connections Document installation issues.
After successfully completing this module, you should be able to: Identify common installation failures Resolve issues to ensure completion of installation and power-up of machine Document customer power connections Document installation issues.
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Cabling
Hardware Layout
Hardware Failures
Power Sequence
2009 EMC Corporation. All rights reserved.
Many failures occur during installation. Some of these failures are caused by: Incorrect Cabling Incorrect Hardware Layout Hardware Failures Incorrect power-up sequence Many of these issues can be easily fixed and the machine can be installed, powered up, and brought online. The following slides will attempt to help you determine if there is an issue preventing complete installation of a V-Max, and how to fix the problem to complete your installation.
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Prior to cabling verification, a DA Link Verification is performed. If the links are not active, the script can not continue. Link errors must be fixed before the script can continue and the cable verification can begin.
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The Backend Cabling Verification script (available as a standalone script and also included in the Configure and Install New Symmetrix script) will check for Backend cabling errors, and an error report will detail the errors. Running the Backend Cabling Verification script as a standalone is available for data center relocations, machine moves, etc. Do not attempt to move or disconnect cables during this light test when live data is involved; contact PSE Lab for assistance. The standalone script can be found in SymmWin under Procedures Procedure Wizard System Initialization Tools Backend Cabling Verification.
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If errors occur, the script will halt and display a log file listing the errors. All errors must be fixed before the script can continue. Do no disconnect or move cables during the test when live data is involved; please contact the PSE lab for assistance for any issues concerning backend cabling with live data.
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Each bay in the V-Max has two power zones, A & B. Each power zone needs to be connected to different PDUs at the customer site. Not having proper power connections leaves the Symmetrix in a vulnerable state, and will cause the machine to vault and go to an offline state and remain that way until sufficient power can be restored to the unit. The Power Connection Worksheet for the V-Max System is shown above, and can be found in the Installation Manual. Complete this Worksheet to document the customers power setup for each installed V-Max.
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Each bay in the V-Max has two power zones, A & B. Each power zone needs to be connected to different PDUs at the customer site. Not having proper power connections leaves the Symmetrix in a vulnerable state, and will cause the machine to vault and go to an offline state and remain that way until sufficient power can be restored to the unit. The Power Connection Worksheet for the V-Max Model SE System is shown above, and can be found in the Installation Manual. Complete this Worksheet to document the customers power setup for each installed V-Max.
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Storage Bay
PDU Zone A to A SPSs PDU Zone B to B SPSs SPS A to DAE A PSs SPS B to DAE B PSs
Module 4: Installation Troubleshooting - 9
Visually inspect all internal power connections for both Zones. Internal (PDU to SPS; SPS to PS, etc.) Power Zone A cables are Gray, Power Zone B cables are Black. Zone A components should be powered by the Zone A SPSs; Zone B components should be powered by the Zone B SPSs. The MIBE, UPS and V-Max Engines are powered by both Zones for redundancy.
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Within the Configure and Install New Symmetrix script, there is a power check sequence which must be run for all new installs to verify internal power connections are correct and valid. There is also a standalone Power Cabling Verification script available for data center relocations, machine moves, etc. Should an error condition exist, the script will halt, and the issue must be resolved before continuing.
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Environmental cabling must be verified for monitoring SPSs and UPS. Visual inspection of cabling in addition to using the SymmWin Environmentals Health Check must be done before the system can be brought online to hosts.
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A
L C C-B
Storage Bay
LCC to SPS cables
1
DA E 1 3
L C C-A
DA E 1 6
DA E 15
DA E 14
S PS 4A
SPS 3B
L C C -B
0
DA E 1 2 DA E 1 1 DA E 1 0
LC C -A LCC -B
SPS 2B
DA E 9
S PS 3A
1
LC C -A
DA E 6
DA E 8
DA E 7
SPS 1B
LC C-B
DA E 5
S PS 2A
0
L C C -A
DA E 4
Environmental cabling must be verified for SPSs. Visual inspection of cabling in addition to using the SymmWin Environmentals Health Check must be done before the system can be brought online to hosts.
DA E 1
DA E 3
DA E 2
S PS 1A
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The objectives for this lesson are shown here. Please take a moment to review them.
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The Cable Diagnostic script is under the Procedure Wizard, DAE Maintenance Utilities. Cable Diagnostics are also included in Config and Install New Symmetrix script. The cable verification script can be used on both DMX-3 & 4 24-slot and 6-slot models.
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The Cabling Verification Tool checks the connections between the DAs and DAEs and can be used at any time. Configuration source is selected during the procedure.
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. can Step S
The scan step issues commands to the Link CPU directly and looks for actual connections to DAEs. Look at the configuration just for verification of # of DAEs per Port.
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The Light Sequence is the only way we have to verify physical location. Turns columns then rows in each bay. Columns are turned on by lower directors. Rows are turned on by the Dual Initiator directors. Single Step or not
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Bay Sequence
Light Sequence order for existing bays is: Side A 2A, 1A Side B 1B, 2B
Side A
Side B
The light sequence completes Side A (to the left of the system from the front) and continues to the B side (left of the system from the front). In the case of a 10 storage bay system the light sequence order would be 5A-1A then 1B-5B.
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Column
For each bay starting with 1A, the columns connected correctly display a light.
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Row
Starting on the bottom and working toward the top, you have the same choices to repeat or to continue to the next row.
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Column
Bay 2A
In this example, a fully configured DMX-3 & 4 2500 is shown. The script runs first on the A side (Bay 1A), as this is the first Mohawk cabinet installed. It then goes to the next bay on the A side if connected (Bay 2A), if not, it would jump over to the first Mohawk on the B side (Bay 1B).
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Cable verification log only appears if there is an issue. To view the report, in Symwin: Under Tools, choose View logfiles and select cabling.log in the log browser. Log files can also be found at 0:\EMC\<Symmetrix Serial Number>\logs\symmwin.
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In the header of the Cable Verification Report, system information is displayed. If errors are present, a list displays. This report also shows the set of DAEs connected to paired director ports.
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Cable verification for the DMX-3 & 4 950 is run through the Environmentals screen in SymmWin.
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Error Indications
This screen indicates an error with DA 1d, port 0. (See next slide for additional info)
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Error Indications
After scrolling to the bottom of the report, we can see that Director 16d port 0 has a valid connection, but Director 1d port 0 does not (shown with an X in the primary column and Disconnected! in the display).
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These are the steps for DA Loop, cabling and drive checks in the Config and Install New Symmetrix script.
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After fixing the cable problem, the script re-IMLs to initialize the loops again (all DAs FF again). This time, the loops are all good and the script moves on to verify that all the configured disk drives are ready and inserted into the correct DAE disk slots. In this example, we removed Disks C0,C1,C2,C3 to simulate multiple disk failures.
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To aid the CE in locating any bad or missing drives, the step Verify_Drives_Are_Ok turns on the bad or missing drives hot replace (amber) LED. If the drive was missing from the DAE drive slot, the hot replace LED will turn on when a drive is inserted. This is an indication that the CE has found the correct DAE drive slot. Once the drives have been replaced, the script will IML again and re-run the step.
If after the IML the drives are all good, the script now moves on and VTOC all drives. If any drives are still not ready on the loop, the script shows the user what drives are bad and it loops through the drive check until the issue has been resolved.
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Link Control Card A, referred to as LCC-A, connects to the odd Director of a V-Max Engine, while LCC-B connects to the even Director of that same V-Max Engine. The Drive Enclosure has a RJ-11 type connector for a cable that is connected to the SPS modules for monitoring purposes. That way, the LCC can communicate with the SPS through the cable that connects them. Commands and read status are send from the SPS modules that supplies power for the Drive Enclosure , using the RJ-11 RX/TX differential data lines, to the director. Per 4 Drive Enclosures there is 1 SPS tray. That means a total of 8 LCC boards and 2 SPS units. To monitor the SPS modules, only 2 LCCs are needed. Six grey-colored RJ-11 cables are therefore missing and those LCCs do not monitor any SPS, yet depend on the two LCC ports with the grey cables, one for SPS/Zone A and one for SPS/Zone B, to do all the communication. Both the LCC primary (PRI) ports that connect directly to the back-end (DA) ports, and the expansion (EXP) ports, that daisy chain Drive Enclosures, are High Speed Serial Data Connectors (HSSDC).
RJ-11
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16 15 14 13
2 7 2 5 2 3 2 1
D1 C1 B1 A1
LCC A and B
12 11 10 9
0 6 0 4 0 2 0 0
1 6
1 4
1 2
1 0
D1 C1 B1 A1
12 11 10 9
D1 C1 B1 A1
12 11 10 9
2 6 2 4 2 2 2 0
D0 C0 B0 A0
D0 C0 B0 A0
8
1 7
7
1 5
6
1 3
5
1 1
D0 C0 B0 A0
8 7
0 7 0 5
6
0 3
5
0 1
8 7
2 7 2 5
6
2 3
5
2 1
D1 C1 B1 A1
D1 C1 B1 A1
4
1 6
3
1 4
2
1 2
1
1 0
D1 C1 B1 A1
4
0 6
3
0 4
2
0 2
1
0 0
4
2 6
3
2 4
2
2 2
1
2 0
D0 C0 B0 A0
D0 C0 B0 A0
D0 C0 B0 A0
Module 4: Installation Troubleshooting - 34
The Symmetrix V-Max Storage Bays green and blue LED numbering is shown here. The LED layout shows the system as seen from the rear. Both green and blue LEDs are positioned on the LCCs, of which there are two (2) on each Drive Enclosure (LCC-A and LCC-B). The green LED is set by the system. The blue LED is the Enclosure ID setting and has a recessed push-button switch located between the three clock-wise rotating arrows. In order to read the new switch setting, you must reset the LCC by reseating the LCC card, or power cycling the whole bay. The numbers that are not within a colored circle are indicating the Drive Enclosure number.
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16 15 14 13
2 7 2 6 2 5 2 4
7 B A
System Bay
6 5 4 3 2 1
Expansion Bay 1A
12 11 10 9
1 7 1 6 1 5 1 4
8 7
2 3 2 2
6
2 1
5
2 0
= Loop ID = Enclosure ID
4
1 3
3
1 2
2
1 1
1
1 0
The numbering of the green and blue LEDs for both the System Bay and the Storage Bay for a Symmetrix V-Max Model SE are shown. The Enclosure ID for the direct-connect Drive Enclosures in the System Bay are always 0, while the Enclosure ID in the Storage Bay for the first loop expansion is 1, and the second loop expansion 2. The LED lay-out shows the system as seen from the rear. The numbers that are not within a colored circle are indicating the Drive Enclosure number. Enclosure IDs can be changed manually, using the recessed push-button switch located between the three clock-wise rotating arrows. In order to activate the new switch setting after you make changes, reset the LCC by reseating the LCC card, or power cycling the whole V-Max Engine or bay. The green marker LED is fixed (cannot be altered manually) and is determined by the position of the Drive Enclosure in the bay.
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16 15 14 13
2 7 2 5 2 3 2 1
7 B A
System Bay
6 5 4 3 2 1
Expansion Bay 1A
12 11 10 9
1 7 1 5 1 3 1 1
8 7
2 6 2 4
6
2 2
5
2 0
= Loop ID = Enclosure ID
4
1 6
3
1 4
2
1 2
1
1 0
The numbering of the green and blue LEDs for both the 6 slot System Bay and the Storage Bay is shown. The direct-connect DAEs in the System Bay are always loop number 0, followed by an optional first loop expansion 1 and a second loop expansion 2 in the Storage Bay. The LED layout shows the system as seen from the rear. The order in which the DAE are stacked in the System are different in DMX-950 and V-Max SE. Loop ID is a function of the Director slice/port.
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Closing Slide
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