Code No: 53122/MT

NR
M.Tech. – I Semester Supplementary Examinations,
September, 2008

TOTAL QUALITY MANAGEMENT

(Industrial Engineering and Management)

Time: 3hours Max. Marks:60

Answer any FIVE questions

All questions carry equal marks
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1. Explain briefly various determinants of quality in a manufacturing

organization.

2. The number of non conforming items for 20 samples of varying

sample sizes are given below. Construct appropriate process
control chart for the data indicating UCL and LCL and comment on
the chart.

Sample Number Sample Sample Number Sample

No. Non size Number Non size
conforming conforming
1 18 137 11 8 140
2 20 158 12 13 179
3 14 92 13 5 196
4 6 122 14 15 163
5 11 86 15 25 140
6 22 187 16 12 135
7 6 156 17 16 186
8 9 117 18 12 93
9 14 142 19 15 181
10 12 140 20 18 160

3.a) Define the term internal customer and external customer.

b) Explain the customer driven quality cycle.

4. What is a ‘bench mark’? Discuss some of the important issues

related to benching marking process.

Contd…2
Code No: 53122/MT ::2::

5. What are the steps involved in making the transition from a

traditional to TQM organization?

6.a) What is productivity? What is its relation to quality?

b) What is productivity cycle? What is its relevance in improving
productivity?

7.a) What are the various categories of quality costs?

b) How do you establish a system for reporting cost of quality?

8.a) What are the objectives of ISO 9000?

b) What are the benefits of ISO 9000 certification?

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