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BM/OCT 2009/MGT162/160

UNIVERSITI TEKNOLOGI MARA FINAL EXAMINATION

COURSE COURSE CODE EXAMINATION TIME

FUNDAMENTALS OF MANAGEMENT MGT162/160 OCTOBER 2009 3 HOURS

INSTRUCTIONS TO CANDIDATES This question paper consists of four (4) parts: PART A (20 Questions) PART B (20 Questions) PART C (5 Questions) PART D (5 Questions)

Answer ALL questions from PART A, PART B and PART C and answer three (3) questions from PART D. i) ii) iii) Answer PART A in the True/False Answer Sheet Answer PART B in the Objective Answer Sheet Answer PART C and PART D in the Answer Booklet. Start each answer on a new page.

Do not bring any material into the examination room unless permission is given by the invigilator. Please check to make sure that this examination pack consists of: i) ii) iii) iv) the Question Paper an Answer Booklet - provided by the Faculty a True/False Answer Sheet - provided by the Faculty an Objective Answer Sheet - provided by the Faculty

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO

This examination paper consists of 9 printed pages
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PART A

1. 2.

An organization is a group of individuals who work together toward common goals. Control is an important function in the managerial process because it provides a method for ensuring that the organization is moving toward the achievement of its goals. Organizing involves motivating and leading the members of an organization so that they contribute to the achievement of the organization's goals. Consistent with their linking function, top-level managers are most involved in three basic activities: planning and allocating resources, coordinating interdependent groups, and managing work group performance. Trait research was successful in predicting leadership success consistently. Operational plans define both the markets in which the organization competes and the way in which it competes in those markets. Leadership is the process of determining the tasks to be done, who will do them, and how those tasks will be managed and coordinated. Any increase in the numerator or decrease in the denominator of the productivity equation will result in a productivity increase. Survey data show that manufacturing location decisions are dominated by five factors: favorable labor climate, proximity to markets, quality of life, proximity to suppliers and resources, and proximity to the parent company's facilities. The participation aspect of group decision-making usually leads to lower member satisfaction. To delegate effectively, managers must understand that delegation involves three distinct but highly related activities: (1) assignment of responsibility, (2) granting of authority, and (3) establishing accountability. Communication is the process managers use to interact with subordinates, peers, supervisors, customers, suppliers, owners and the general public. If done properly, there will be no noise in the communication process. Food, water, air, and shelter are all security needs and form the lowest level in Maslow's hierarchy. Communication is a dynamic yet rather straightforward process.

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16. 17.

Esteem needs include the desire for friendship, love, and a feeling of belonging. The inventory management schedule is a detailed statement of projected production quantities for each item in each time period. Reliability of a control tool, or system, is the same thing as the reliability of a test used to select the best candidate for a job - as discussed in an earlier chapter. One of the principles of Islamic Management is the practice of favoritism and discrimination. In a decision-making matrix, each alternative strategy has a total expected monetary value, which is the sum of the known value for that alternative.

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PARTB

1.

The "art of getting things done" through other people was Mary Parket Folletfs classic definition of A. B. C. D. organizing. management. planning. controlling.

2.

The CEO of PespiCo spends a considerable amount of time outlining the activities necessary to achieve the goals of his organization. That process is called A. B. C. D. auditing. scripting. planning. organizing.

3.

Airlines such as Continental, United, and Delta operate with very narrow profit margins. As a result, these companies try hard to use the fewest inputs (jet fuel, maintenance hours, ticket agents etc.) to generate a given output. This information tells us that is a critical managerial issue at major airlines. A. B. C. D. effectiveness proficiency potency efficiency

4.

An organization is a group of individuals who work together A. B. C. D. to maximize shareholder wealth. to generate the most profit. to become more efficient. toward common goals.

5.

The four forms of position power are A. B. C. D. legitimate, coercive, reward, and information. information, expert, referent, and coercive. legitimate, coercive, referent, and expert. legitimate, reward, coercive, and referent.

6.

Strategic planning occurs at the following three primary levels within an organization: A. B. C. D. corporate, business, and financial. corporate, business, and marketing. marketing, business, and financial. corporate, business, and functional.

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7.

The forces acting upon Diane Richards that cause her to behave in a specific, goal-directed manner are called A. B. C. D. personality. abilities. attitudes. motivation.

8.

The first step in the process of control is A. B. C. D. responding to deviations. setting performance standards. developing organizational structure. comparing performance to standards.

9.

The process of control involves four steps: setting standards of performance, measuring actual performance, comparing actual performance with standards, and A. B. C. D. anticipating problems. responding to deviations. communication. employee empowerment.

10.

Which of the following statements about communication is inaccurate? A. B. C. D. Communication is a process in which sender, messages, channels, and receivers do not remain constant or static. Communication is simple. Communication can be symbolic. The object of communicating is to create some degree of accurate understanding among the participants.

11.

Which of the following choices correctly identifies the basic components of the communication process? A. B. C. D. Sender, channel, message, receiver, feedback, noise. Delineator, facilitator, processor, decoder, end-user. Originator, facilitator, encoder, decoder, end-user. Sender, facilitator, medium, processor, receiver.

12.

Qualification from the Islamic Management perspective should be based on one of the following elements, which is: A. B. C. D. Amanah (trustworthy). Syura (mutual consultation). As-Sunnah. Self-interest (favouritism).

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13.

The owner of Adams Services Inc. believes that an individual employee should be accountable to only one supervisor. The principle that Adams follows is known as A. B. C. D. chain of command. span of control. unity of command. unity of delegation.

14.

The process of transforming the responsibility for a specific activity or task to another member of the organization and empowering that individual to accomplish the task effectively is referred to as A. B. C. D. commission. span of control. delegation. facilitation.

15.

Which of the following statements about communication is inaccurate? A. B. C. D. Communication is a process in which sender, messages, channels, and receivers do not remain constant or static. Communication is simple. Communication can be symbolic. The object of communicating is to create some degree of accurate understanding among the participants.

16.

From a consumer perspective, the degree to which the product or service meets the expectations of the customer is called A. B. C. D. quality. technology. characteristics. goodness.

17.

Calvin is typically very responsive to his boss's requests because he knows that his boss has the power to grant him tangible benefits such as a pay raise, a promotion, or a better work schedule. In this example, Calvin is responding to his boss's power. A. B. C. D. reward legitimate expert coercive

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18.

According to , a person has five fundamental needs: physiological, security, affiliation, esteem, and self-actualization. A. B. C. D. Herzberg's Two-Factor Model Maslow's Hierarchy of Needs Acquired-Needs Model Equity Model

19.

A process in which a person or group evokes a shared or common meaning to another person or group is called A. B. C. D. transference. communication. planning. organizing.

20.

Jane Collins is responsible for overseeing the entire system of policies, procedures, and guidelines that her organization has established to achieve and maintain quality. Jane is responsible for A. B. C. D. total quality management. statistical process control. quality control. quality assurance.

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PARTC

QUESTION 1 Describe the three (3) levels of management. (6 marks) QUESTION 2 List and explain the types of single-use plans. (6 marks) QUESTION 3 Give three (3) advantages and disadvantages of Group Decision Making. (6 marks) QUESTION 4 Write short notes on the following: a) b) c) Functional structure Product divisional structure Geographic divisional structure (6 marks) QUESTION 5 Briefly explain how motivation is related to performance by describing the model M x A=P. (6 marks)

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PARTD

QUESTION 1 Discuss any five (5) Deming's 14 Points. (10 marks) QUESTION 2 a) b) Define controlling. (2 marks) Explain any four (4) characteristics of effective control system. (8 marks) QUESTION 3 What are four (4) primary categories of interpersonal communication? Explain each of the categories and give an example. (10 marks) QUESTION 4 Discuss any five (5) problems in implementing Total Quality Management (TQM). (10 marks) QUESTION 5 Define Islamic Management and explain any four (4) principles of Islamic Management. (10 marks)

END OF QUESTION PAPER

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