Sie sind auf Seite 1von 39

ID

Date1 Date2 Day of Week 18140 1/24/1997 1/1/1997 Wednesday 18021 1/22/1997 1/1/1997 Wednesday 1/2/1997 Thursday 1/3/1997 Friday 17673 1/6/1997 1/4/1997 Saturday 17674 1/6/1997 1/4/1997 Saturday 17696 1/9/1997 1/4/1997 Saturday 17697 1/9/1997 1/4/1997 Saturday 18025 1/22/1997 1/4/1997 Saturday 1/5/1997 Sunday 17722 1/9/1997 1/6/1997 Monday 17724 1/9/1997 1/6/1997 Monday 17712 1/9/1997 1/7/1997 Tuesday 17713 1/9/1997 1/7/1997 Tuesday 17720 1/9/1997 1/7/1997 Tuesday 17719 1/9/1997 1/7/1997 Tuesday 17709 1/9/1997 1/7/1997 Tuesday 1/8/1997 Wednesday 17788 1/14/1997 1/9/1997 Thursday 18032 1/22/1997 1/9/1997 Thursday 18128 1/24/1997 1/10/1997 Friday 17790 1/14/1997 1/10/1997 Friday 17775 1/14/1997 1/10/1997 Friday 17776 1/14/1997 1/10/1997 Friday 17765 1/14/1997 1/11/1997 Saturday 17773 1/14/1997 1/11/1997 Saturday 19285 3/6/1997 1/11/1997 Saturday 17779 1/14/1997 1/11/1997 Saturday 17859 1/20/1997 1/11/1997 Saturday 18661 2/12/1997 1/12/1997 Sunday 18662 2/12/1997 1/12/1997 Sunday 17767 1/14/1997 1/12/1997 Sunday 18113 1/24/1997 1/12/1997 Sunday 18647 2/12/1997 1/12/1997 Sunday 18656 2/12/1997 1/12/1997 Sunday 18657 2/12/1997 1/12/1997 Sunday 17755 1/14/1997 1/12/1997 Sunday 19297 3/6/1997 1/13/1997 Monday 19298 3/6/1997 1/13/1997 Monday 18239 1/29/1997 1/14/1997 Tuesday 18650 2/12/1997 1/14/1997 Tuesday 17911 1/20/1997 1/14/1997 Tuesday 18019 1/22/1997 1/14/1997 Tuesday 17791 1/14/1997 1/14/1997 Tuesday 18240 1/29/1997 1/14/1997 Tuesday 17860 1/20/1997 1/14/1997 Tuesday 17852 1/20/1997 1/15/1997 Wednesday 18280 1/31/1997 1/15/1997 Wednesday 17823 1/20/1997 1/15/1997 Wednesday

Time

Count 1 1 0 0 1 1 1 1 1 0 1 1 1 1 2 4 1 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

Cost

Keyword res incorrec rm assign

1400 1600

res incorrec rm clean rm clean rm clean rm clean res incorrec rm assign ph not answr ph not answr ph not answr rm assign wake-up call rm clean rm clean res incorrec rm assign rm clean rm clean res incorrec rm clean rm clean want double want double ph not answr ph not answr rm assign rm clean rm clean rm clean rm clean rm delay rm assign rm clean ph not answr rm assign rm clean rm clean wake-up call wake-up call want king check-in check-out res incorrec

1600

1200 1130 250 2315

1700 945 2330 800 0030 2300

2345

930

1022 730

17892 17826 18668 17851 17906 17863 17893 18590 18591 18602 17867 17882 17876 19287 18676 18144 18136 18620 19243

1/20/1997 1/20/1997 2/12/1997 1/20/1997 1/20/1997 1/20/1997 1/20/1997 2/11/1997 2/11/1997 2/12/1997 1/20/1997 1/20/1997 1/20/1997 3/6/1997 2/12/1997 1/24/1997 1/24/1997 2/12/1997 3/6/1997

18691 2/12/1997 19269 3/6/1997 18628 2/12/1997 18633 2/12/1997 18222 1/29/1997 19270 3/6/1997

18642 2/12/1997 18674 2/12/1997 18318 2/3/1997 18576 18466 18541 18462 18463 18927 18617 18551 18557 18922 19264 19315 18544 19313 18543 2/11/1997 2/5/1997 2/10/1997 2/5/1997 2/5/1997 2/20/1997 2/12/1997 2/10/1997 2/10/1997 2/20/1997 3/6/1997 3/6/1997 2/10/1997 3/6/1997 2/10/1997

1/15/1997 1/15/1997 1/15/1997 1/15/1997 1/16/1997 1/16/1997 1/16/1997 1/17/1997 1/17/1997 1/17/1997 1/18/1997 1/19/1997 1/19/1997 1/19/1997 1/20/1997 1/21/1997 1/22/1997 1/23/1997 1/23/1997 1/23/1997 1/24/1997 1/25/1997 1/25/1997 1/25/1997 1/26/1997 1/27/1997 1/28/1997 1/28/1997 1/29/1997 1/30/1997 1/31/1997 1/31/1997 2/1/1997 2/2/1997 2/3/1997 2/3/1997 2/3/1997 2/4/1997 2/4/1997 2/4/1997 2/5/1997 2/6/1997 2/7/1997 2/7/1997 2/7/1997 2/7/1997 2/8/1997 2/8/1997 2/8/1997 2/8/1997

Wednesday Wednesday Wednesday Wednesday Thursday Thursday Thursday Friday Friday Friday Saturday Sunday Sunday Sunday Monday Tuesday Wednesday Thursday Thursday Thursday Friday Saturday Saturday Saturday Sunday Monday Tuesday Tuesday Wednesday Thursday Friday Friday Saturday Sunday Monday Monday Monday Tuesday Tuesday Tuesday Wednesday Thursday Friday Friday Friday Friday Saturday Saturday Saturday Saturday

1700 1955 900 910 700

1100

1150

1622

930

1114 2330 2330

1730 1730

1 1 1 1 1 1 1 1 1 1 1 1 1 1 0 1 1 1 1 1 0 1 1 1 0 1 1 1 0 0 1 1 1 0 1 1 1 1 1 1 1 0 1 1 1 1 1 1 1 1

res incorrec rm clean rm clean wake-up call rm delay wake-up call wake-up call rm clean rm clean rm clean rm clean ph not answr res incorrec rm assign check-in rm clean check-in rm clean rm delay check-out rm clean rm delay rm clean res incorrec rm clean

rm clean rm clean wake-up call check-in rm assign rm clean check-in rm assign rm assign rm clean rm clean rm clean rm clean rm clean check-out rm assign rm clean rm delay

18540 19312 18548 19304 18748 18747 18732 19026 18812 18820 18819 19797 19767 19768 19530 18942 19551 18939 19027 18917 18854 19116 19009 19619 19012 19063 19059 19253 19762 19169 19167 19764 19765 19301 19306 19558 19172 19174 19568 19519 19804 19226 19234 19230 19412 19409 20191

2/10/1997 3/6/1997 2/10/1997 3/6/1997 2/13/1997 2/13/1997 2/13/1997 2/24/1997 2/17/1997 2/17/1997 2/17/1997 3/31/1997 3/31/1997 3/31/1997 3/17/1997 2/20/1997 3/17/1997 2/20/1997 2/24/1997 2/20/1997 2/20/1997 2/27/1997 2/24/1997 3/20/1997 2/24/1997 2/25/1997 2/25/1997 3/6/1997 3/31/1997 3/3/1997 3/3/1997 3/31/1997 3/31/1997 3/6/1997 3/6/1997 3/17/1997 3/3/1997 3/3/1997 3/17/1997 3/17/1997 3/31/1997 3/6/1997 3/6/1997 3/6/1997 3/10/1997 3/10/1997 4/17/1997

2/8/1997 2/8/1997 2/9/1997 2/9/1997 2/10/1997 2/10/1997 2/11/1997 2/12/1997 2/13/1997 2/13/1997 2/14/1997 2/15/1997 2/15/1997 2/16/1997 2/17/1997 2/17/1997 2/17/1997 2/17/1997 2/17/1997 2/18/1997 2/18/1997 2/18/1997 2/19/1997 2/20/1997 2/21/1997 2/22/1997 2/22/1997 2/23/1997 2/24/1997 2/24/1997 2/25/1997 2/26/1997 2/27/1997 2/27/1997 2/28/1997 2/28/1997 2/28/1997 2/28/1997 3/1/1997 3/1/1997 3/1/1997 3/2/1997 3/2/1997 3/2/1997 3/3/1997 3/4/1997 3/4/1997 3/5/1997 3/5/1997 3/6/1997

Saturday Saturday Sunday Sunday Monday Monday Tuesday Wednesday Thursday Thursday Friday Saturday Saturday Sunday Monday Monday Monday Monday Monday Tuesday Tuesday Tuesday Wednesday Thursday Friday Saturday Saturday Sunday Monday Monday Tuesday Wednesday Thursday Thursday Friday Friday Friday Friday Saturday Saturday Saturday Sunday Sunday Sunday Monday Tuesday Tuesday Wednesday Wednesday Thursday

945 728 728 2128 900 830

1930

1739

2000 2000 730

2345 800

1630 2300

855

1700 0100

1 1 1 1 1 1 0 1 1 1 1 1 1 0 1 1 1 1 1 1 1 1 1 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 3 1 1 1 1

wake-up call want king wake-up call want king newspaper rm clean rm delay res incorrec wake-up call rm clean rm clean rm clean ph not answr ph not answr rm assign rm clean want double rm assign rm assign wake-up call rm assign rm clean res incorrec rm clean res incorrec res incorrec wake-up call rm clean msg light rm assign wake-up call res incorrec res incorrec rm clean rm clean res incorrec rm assign rm clean rm clean rm delay wake-up call ph not answr ph not answr rm assign ph not answr wake-up call check-in

19419 20190 19417 19771 19413 19414 19801 19802 19796 19795 19649 19421 19474 19491 19488 19469 19724 20389 19663 20153 19659 20156 20390

3/10/1997 4/17/1997 3/10/1997 3/31/1997 3/10/1997 3/10/1997 3/31/1997 3/31/1997 3/31/1997 3/31/1997 3/20/1997 3/12/1997 3/17/1997 3/17/1997 3/17/1997 3/14/1997 3/26/1997 4/28/1997 3/20/1997 4/14/1997 3/20/1997 4/14/1997 4/28/1997

19670 3/20/1997 19731 19671 19672 19704 19696 19688 20376 20374 19687 19733 20373 20396 20380 19837 19838 19835 19821 20384 20397 20320 19818 20322 3/26/1997 3/20/1997 3/24/1997 3/24/1997 3/24/1997 3/24/1997 4/28/1997 4/28/1997 3/24/1997 3/26/1997 4/28/1997 4/28/1997 4/28/1997 3/31/1997 3/31/1997 3/31/1997 3/31/1997 4/28/1997 4/28/1997 4/28/1997 3/31/1997 4/28/1997

3/6/1997 3/6/1997 3/6/1997 3/6/1997 3/7/1997 3/8/1997 3/8/1997 3/8/1997 3/8/1997 3/8/1997 3/9/1997 3/10/1997 3/11/1997 3/12/1997 3/12/1997 3/12/1997 3/13/1997 3/13/1997 3/13/1997 3/14/1997 3/15/1997 3/16/1997 3/16/1997 3/16/1997 3/17/1997 3/18/1997 3/19/1997 3/20/1997 3/21/1997 3/21/1997 3/21/1997 3/21/1997 3/22/1997 3/22/1997 3/22/1997 3/23/1997 3/23/1997 3/24/1997 3/25/1997 3/25/1997 3/26/1997 3/27/1997 3/27/1997 3/27/1997 3/28/1997 3/28/1997 3/28/1997 3/29/1997 3/30/1997 3/31/1997

Thursday Thursday Thursday Thursday Friday Saturday Saturday Saturday Saturday Saturday Sunday Monday Tuesday Wednesday Wednesday Wednesday Thursday Thursday Thursday Friday Saturday Sunday Sunday Sunday Monday Tuesday Wednesday Thursday Friday Friday Friday Friday Saturday Saturday Saturday Sunday Sunday Monday Tuesday Tuesday Wednesday Thursday Thursday Thursday Friday Friday Friday Saturday Sunday Monday

1200 818

0200 2300

1045 1700 1434

700 2400

835 835 2230 2145 1930 1830

2120 100

2229

1 1 1 1 0 1 1 1 1 1 1 1 1 13 1 1 1 1 1 0 1 1 1 1 1 0 1 0 1 3 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

check-out res incorrec rm clean rm clean rm assign rm assign rm clean rm clean wake-up call wake-up call ph not answr ph not answr res incorrec res incorrec rm clean ph not answr ph not answr rm assign wake-up call res incorrec rm clean rm clean rm clean msg light check-out ph not answr ph not answr rm assign rm assign rm clean rm clean res incorrec rm assign msg light res incorrec rm clean res incorrec rm assign rm assign rm clean rm assign rm clean wake-up call rm clean res incorrec rm assign

19870 19871 20473 19874 19873

4/4/1997 4/4/1997 5/9/1997 4/4/1997 4/4/1997

20056 4/10/1997 12606 4/17/1996 19907 4/7/1997 19902 4/7/1997 19938 20185 20067 19937 20144 20145 20200 20208 20132 20125 20429 20189 20171 20173 20217 20245 20212 20422 20577 20254 20256 20259 20569 20234 20235 20236 20261 20262 20264 20340 20332 20328 20659 20687 20654 20337 20347 20691 20291 4/9/1997 4/17/1997 4/10/1997 4/9/1997 4/14/1997 4/14/1997 4/17/1997 4/17/1997 4/14/1997 4/14/1997 5/2/1997 4/17/1997 4/17/1997 4/17/1997 4/17/1997 4/22/1997 4/17/1997 5/2/1997 5/13/1997 4/22/1997 4/22/1997 4/22/1997 5/13/1997 4/22/1997 4/22/1997 4/22/1997 4/22/1997 4/22/1997 4/22/1997 4/28/1997 4/28/1997 4/28/1997 5/19/1997 5/19/1997 5/19/1997 4/28/1997 4/28/1997 5/19/1997 4/28/1997

4/1/1997 4/1/1997 4/1/1997 4/2/1997 4/2/1997 4/3/1997 4/4/1997 4/5/1997 4/6/1997 4/6/1997 4/7/1997 4/8/1997 4/8/1997 4/8/1997 4/9/1997 4/10/1997 4/11/1997 4/11/1997 4/11/1997 4/12/1997 4/13/1997 4/13/1997 4/14/1997 4/15/1997 4/15/1997 4/16/1997 4/17/1997 4/17/1997 4/18/1997 4/18/1997 4/18/1997 4/18/1997 4/19/1997 4/19/1997 4/20/1997 4/20/1997 4/20/1997 4/20/1997 4/20/1997 4/20/1997 4/21/1997 4/22/1997 4/22/1997 4/23/1997 4/23/1997 4/23/1997 4/24/1997 4/24/1997 4/24/1997 4/25/1997

Tuesday Tuesday Tuesday Wednesday Wednesday Thursday Friday Saturday Sunday Sunday Monday Tuesday Tuesday Tuesday Wednesday Thursday Friday Friday Friday Saturday Sunday Sunday Monday Tuesday Tuesday Wednesday Thursday Thursday Friday Friday Friday Friday Saturday Saturday Sunday Sunday Sunday Sunday Sunday Sunday Monday Tuesday Tuesday Wednesday Wednesday Wednesday Thursday Thursday Thursday Friday

2245 900

2315 2330 1130

952 605 100 1245

715 1033 747 1021 1750 200

1730 1730 1500 1352 1352 1542

1600 2220

2315

804

1 1 1 1 1 0 1 1 1 1 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

rm assign rm clean rm clean res incorrec wake-up call rm clean rm clean rm assign rm clean check-out res incorrec rm clean ph not answr want double rm assign rm clean rm clean want king rm clean rm clean ph not answr ph not answr ph not answr rm clean res incorrec rm assign rm assign rm clean wake-up call want double rm assign rm clean res incorrec res incorrec res incorrec rm clean rm clean rm clean rm assign ph not answr wake-up call check-out rm assign rm clean rm assign rm assign want double msg light

20664 20666 20667 20645 20668 20675 20415 20419

5/19/1997 5/19/1997 5/19/1997 5/19/1997 5/19/1997 5/19/1997 5/2/1997 5/2/1997

20447 20455 20490 20489

5/5/1997 5/9/1997 5/9/1997 5/9/1997

20731 5/22/1997 20732 5/22/1997

20721 5/22/1997

21008 21014 20605 20606 21015 20607 20610

6/19/1997 6/19/1997 5/16/1997 5/16/1997 6/19/1997 5/16/1997 5/16/1997

20621 5/19/1997 21002 6/19/1997 21003 6/19/1997 21020 21079 21080 21081 6/20/1997 6/24/1997 6/25/1997 6/25/1997

21004 6/19/1997 21010 6/19/1997

4/26/1997 4/27/1997 4/27/1997 4/27/1997 4/27/1997 4/27/1997 4/28/1997 4/29/1997 4/30/1997 5/1/1997 5/2/1997 5/3/1997 5/4/1997 5/5/1997 5/6/1997 5/6/1997 5/6/1997 5/7/1997 5/8/1997 5/8/1997 5/9/1997 5/10/1997 5/11/1997 5/12/1997 5/13/1997 5/14/1997 5/15/1997 5/15/1997 5/15/1997 5/15/1997 5/15/1997 5/15/1997 5/16/1997 5/17/1997 5/18/1997 5/19/1997 5/20/1997 5/21/1997 5/22/1997 5/22/1997 5/22/1997 5/23/1997 5/24/1997 5/25/1997 5/26/1997 5/26/1997 5/27/1997 5/28/1997 5/29/1997 5/30/1997

Saturday Sunday Sunday Sunday Sunday Sunday Monday Tuesday Wednesday Thursday Friday Saturday Sunday Monday Tuesday Tuesday Tuesday Wednesday Thursday Thursday Friday Saturday Sunday Monday Tuesday Wednesday Thursday Thursday Thursday Thursday Thursday Thursday Friday Saturday Sunday Monday Tuesday Wednesday Thursday Thursday Thursday Friday Saturday Sunday Monday Monday Tuesday Wednesday Thursday Friday

1839

1802 1830 1800

718

0 1 1 1 1 1 1 0 1 1 0 0 1 0 3 1 1 0 1 1 0 0 1 0 0 1 1 2 1 1 1 1 0 1 1 1 0 1 1 1 1 0 0 0 1 1 0 0 0 0

check-in check-in res incorrec rm clean wake-up call ph not answr rm clean msg light

rm clean ph not answr rm assign rm clean msg light rm clean

res incorrec

rm clean check-in ph not answr ph not answr ph not answr rm assign rm clean rm clean rm clean rm clean rm clean res incorrec res incorrec rm clean

rm clean rm clean

21023 6/20/1997 21018 6/19/1997 20862 6/6/1997 20855 6/6/1997 20850 6/6/1997 21028 6/20/1997 20845 6/6/1997 21149 7/3/1997 21291 7/17/1997 20894 6/9/1997 20893 6/9/1997 20950 6/16/1997 20889 6/9/1997 20912 6/11/1997

20954 6/16/1997 20956 20968 20957 20962 6/16/1997 6/17/1997 6/16/1997 6/16/1997

20964 6/17/1997

21062 6/23/1997 21222 7/14/1997 21071 6/23/1997

21076 6/24/1997 21078 6/24/1997 21622 8/20/1997

21482 21486 21125

8/7/1997 8/7/1997 7/2/1997

21119 7/2/1997 21156 7/7/1997 21158 7/7/1997 21309 7/21/1997 21418 8/1/1997 21227 7/14/1997 21417 8/1/1997 21481 8/7/1997

5/31/1997 6/1/1997 6/1/1997 6/2/1997 6/3/1997 6/3/1997 6/3/1997 6/4/1997 6/5/1997 6/5/1997 6/6/1997 6/6/1997 6/7/1997 6/7/1997 6/8/1997 6/9/1997 6/10/1997 6/11/1997 6/12/1997 6/13/1997 6/13/1997 6/14/1997 6/14/1997 6/15/1997 6/16/1997 6/17/1997 6/18/1997 6/19/1997 6/19/1997 6/20/1997 6/21/1997 6/22/1997 6/23/1997 6/24/1997 6/25/1997 6/26/1997 6/27/1997 6/28/1997 6/29/1997 6/29/1997 6/30/1997 7/1/1997 7/2/1997 7/3/1997 7/3/1997 7/4/1997 7/4/1997 7/4/1997 7/4/1997 7/4/1997

Saturday Sunday Sunday Monday Tuesday Tuesday Tuesday Wednesday Thursday Thursday Friday Friday Saturday Saturday Sunday Monday Tuesday Wednesday Thursday Friday Friday Saturday Saturday Sunday Monday Tuesday Wednesday Thursday Thursday Friday Saturday Sunday Monday Tuesday Wednesday Thursday Friday Saturday Sunday Sunday Monday Tuesday Wednesday Thursday Thursday Friday Friday Friday Friday Friday

1300 908 1049

1508 1655

2300

2400 720 2200

645

725

2300

1 1 1 1 1 1 1 0 1 1 1 1 1 1 1 0 0 1 0 1 1 1 1 0 1 0 0 1 1 1 0 0 1 1 0 1 0 0 1 1 1 0 1 1 1 1 1 1 1 1

rm clean rm clean want double check-out msg light ph not answr rm clean rm clean want king rm assign wake-up call rm assign rm clean rm assign

rm clean rm assign rm clean res incorrec wake-up call rm assign

check-out rm assign wake-up call

res incorrec wake-up call rm clean

rm assign rm clean check-out rm clean rm assign rm assign check-in check-in res incorrec rm assign rm assign

21215 21226 21214 21422 21478 21165 21164 21173 21229 21476 22010

7/14/1997 7/14/1997 7/14/1997 8/1/1997 8/7/1997 7/7/1997 7/7/1997 7/7/1997 7/14/1997 8/7/1997 9/25/1997

21489 8/7/1997 21231 7/14/1997 21520 21187 21238 21517 21219 21427 21523 21525 21524 21298 21287 21304 21584 21344 21349 21353 21372 21376 21355 21360 21359 21350 21342 21374 21394 21397 21375 21389 21398 21402 21387 21630 8/12/1997 7/14/1997 7/14/1997 8/12/1997 7/14/1997 8/1/1997 8/12/1997 8/12/1997 8/12/1997 7/17/1997 7/17/1997 7/17/1997 8/18/1997 7/23/1997 7/23/1997 7/23/1997 7/30/1997 7/30/1997 7/23/1997 7/23/1997 7/23/1997 7/23/1997 7/23/1997 7/30/1997 7/30/1997 7/30/1997 7/30/1997 7/30/1997 7/30/1997 7/30/1997 7/30/1997 8/20/1997

7/4/1997 7/4/1997 7/4/1997 7/4/1997 7/4/1997 7/5/1997 7/5/1997 7/6/1997 7/7/1997 7/7/1997 7/7/1997 7/8/1997 7/9/1997 7/9/1997 7/10/1997 7/11/1997 7/11/1997 7/11/1997 7/11/1997 7/12/1997 7/13/1997 7/13/1997 7/13/1997 7/13/1997 7/13/1997 7/14/1997 7/15/1997 7/16/1997 7/17/1997 7/18/1997 7/19/1997 7/19/1997 7/20/1997 7/20/1997 7/20/1997 7/21/1997 7/21/1997 7/21/1997 7/22/1997 7/22/1997 7/23/1997 7/24/1997 7/25/1997 7/25/1997 7/25/1997 7/25/1997 7/25/1997 7/26/1997 7/26/1997 7/26/1997

Friday Friday Friday Friday Friday Saturday Saturday Sunday Monday Monday Monday Tuesday Wednesday Wednesday Thursday Friday Friday Friday Friday Saturday Sunday Sunday Sunday Sunday Sunday Monday Tuesday Wednesday Thursday Friday Saturday Saturday Sunday Sunday Sunday Monday Monday Monday Tuesday Tuesday Wednesday Thursday Friday Friday Friday Friday Friday Saturday Saturday Saturday

2030 1800

640

1700

1830 1830

1300 1500 824 1000 1615 0600 1700 803 1344

1136 715

1 1 1 1 1 1 2 1 1 1 1 0 1 1 0 1 1 1 1 0 1 1 1 1 1 2 1 1 0 1 1 1 1 1 2 1 1 1 1 1 0 1 1 1 1 1 1 1 1 1

rm clean rm clean rm delay rm delay want double rm assign rm clean rm clean res incorrec rm assign rm clean res incorrec wake-up call ph not answr res incorrec rm clean rm delay rm clean rm clean rm delay rm delay want double rm assign rm clean rm clean wake-up call rm clean rm clean rm clean rm clean rm clean rm clean rm clean wake-up call rm delay wake-up call wake-up call msg light res incorrec rm assign rm clean rm clean res incorrec rm clean rm delay

21410

8/1/1997

21632 8/20/1997 21434 8/4/1997 21442 8/4/1997 21474 8/7/1997 21454 8/7/1997 21431 8/4/1997 21636 8/20/1997 21460 8/7/1997 21456 8/7/1997 21626 8/20/1997 21540 21541 21531 21526 21527 21528 21544 21908 21550 21555 21557 21577 21593 21560 21572 21594 21617 21604 8/12/1997 8/12/1997 8/12/1997 8/12/1997 8/12/1997 8/12/1997 8/12/1997 9/15/1997 8/14/1997 8/14/1997 8/14/1997 8/18/1997 8/19/1997 8/18/1997 8/18/1997 8/19/1997 8/19/1997 8/19/1997

21937 9/16/1997 21614 8/19/1997 21615 8/19/1997 21651 8/21/1997 21647 8/21/1997 21712 8/28/1997 21691 21673 21674 21672 21763 21680 8/25/1997 8/25/1997 8/25/1997 8/25/1997 9/4/1997 8/25/1997

7/27/1997 7/28/1997 7/29/1997 7/30/1997 7/31/1997 8/1/1997 8/2/1997 8/3/1997 8/3/1997 8/4/1997 8/4/1997 8/5/1997 8/5/1997 8/5/1997 8/6/1997 8/7/1997 8/8/1997 8/8/1997 8/9/1997 8/9/1997 8/9/1997 8/10/1997 8/11/1997 8/12/1997 8/12/1997 8/12/1997 8/13/1997 8/14/1997 8/14/1997 8/14/1997 8/15/1997 8/15/1997 8/15/1997 8/15/1997 8/16/1997 8/17/1997 8/17/1997 8/17/1997 8/18/1997 8/19/1997 8/19/1997 8/20/1997 8/21/1997 8/22/1997 8/22/1997 8/22/1997 8/23/1997 8/23/1997 8/23/1997 8/24/1997

Sunday Monday Tuesday Wednesday Thursday Friday Saturday Sunday Sunday Monday Monday Tuesday Tuesday Tuesday Wednesday Thursday Friday Friday Saturday Saturday Saturday Sunday Monday Tuesday Tuesday Tuesday Wednesday Thursday Thursday Thursday Friday Friday Friday Friday Saturday Sunday Sunday Sunday Monday Tuesday Tuesday Wednesday Thursday Friday Friday Friday Saturday Saturday Saturday Sunday

2300

1500

1112 1053

918 1044 0900

1308

811 812 815 1947 1644 1845 1023

0733 1645

2330 2130

0 0 1 0 1 1 1 1 1 1 1 1 1 1 0 1 1 1 1 1 1 1 1 1 1 1 0 1 1 1 1 1 1 1 0 1 1 1 0 1 1 1 0 1 1 1 1 1 1 0

rm clean ph not answr rm assign rm delay rm delay wake-up call ph not answr res incorrec res incorrec rm clean rm clean res incorrec ph not answr rm delay rm assign rm delay want double rm clean rm clean check-in ph not answr rm clean ph not answr rm assign rm clean check-out rm clean rm clean rm delay ph not answr rm clean want king msg light res incorrec rm delay ph not answr rm assign rm assign rm clean rm delay want king

21810 21811 21699 21925 21750 21751 22137 21927 21745 21928 21733 21934 21938 21787 21789 21794 22288

9/8/1997 9/8/1997 8/28/1997 9/16/1997 9/3/1997 9/2/1997 10/9/1997 9/16/1997 9/2/1997 9/16/1997 9/2/1997 9/16/1997 9/16/1997 9/4/1997 9/4/1997 9/4/1997 ###

21857 21859 21861 21833 21831 21834 21828 21826 21894 21863 21855 21879 21949

9/11/1997 9/11/1997 9/11/1997 9/8/1997 9/8/1997 9/8/1997 9/8/1997 9/8/1997 9/15/1997 9/11/1997 9/11/1997 9/15/1997 9/16/1997

21914 9/15/1997 22292 ### 22498 11/7/1997

21954 9/18/1997 21962 22151 21977 21981 9/22/1997 10/9/1997 9/22/1997 9/22/1997

8/25/1997 8/25/1997 8/26/1997 8/26/1997 8/27/1997 8/27/1997 8/28/1997 8/28/1997 8/29/1997 8/30/1997 8/30/1997 8/31/1997 8/31/1997 9/1/1997 9/2/1997 9/2/1997 9/2/1997 9/2/1997 9/3/1997 9/4/1997 9/5/1997 9/5/1997 9/5/1997 9/5/1997 9/5/1997 9/5/1997 9/6/1997 9/7/1997 9/8/1997 9/9/1997 9/10/1997 9/10/1997 9/10/1997 9/11/1997 9/12/1997 9/13/1997 9/14/1997 9/14/1997 9/15/1997 9/16/1997 9/17/1997 9/18/1997 9/19/1997 9/19/1997 9/19/1997 9/19/1997 9/20/1997 9/21/1997 9/22/1997 9/23/1997

Monday Monday Tuesday Tuesday Wednesday Wednesday Thursday Thursday Friday Saturday Saturday Sunday Sunday Monday Tuesday Tuesday Tuesday Tuesday Wednesday Thursday Friday Friday Friday Friday Friday Friday Saturday Sunday Monday Tuesday Wednesday Wednesday Wednesday Thursday Friday Saturday Sunday Sunday Monday Tuesday Wednesday Thursday Friday Friday Friday Friday Saturday Sunday Monday Tuesday

858

2300

2130 2330 2130

0700 1715 0720 1600

1139 707 1845 2230

1 1 4 1 1 1 1 1 1 1 1 1 1 0 1 1 1 1 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 0 0 1 1 1 0 0 1 0 1 1 1 1 0 0 0 0

rm clean rm clean newspaper rm assign rm assign rm delay rm assign rm clean rm clean res incorrec wake-up call rm clean rm clean rm assign rm assign rm clean rm clean

ph not answr ph not answr ph not answr rm clean rm delay wake-up call rm delay wake-up call wake-up call rm clean res incorrec rm clean rm clean

rm assign rm assign rm clean

ph not answr ph not answr res incorrec rm delay want king

22009 22017 22076 22053 22056 22046

9/25/1997 9/29/1997 10/1/1997 9/29/1997 9/29/1997 9/29/1997

22037 9/29/1997

22116 22117 22749 22751 22107 22115 22750

10/3/1997 10/3/1997 12/1/1997 12/1/1997 10/3/1997 10/3/1997 12/1/1997

22123 10/6/1997

22204 ### 22144 10/9/1997 22197 ### 22193 ### 22185 ### 22184 ### 22491 11/7/1997 22192 ### 22189 ### 22212 ### 22366 ### 22175 ### 22223 ### 22220 ### 22267 ### 22296 ### 22350 ### 22474 11/7/1997 22249 ### 22258 ### 22483 11/7/1997 22259 ### 22482 11/7/1997

9/24/1997 9/25/1997 9/25/1997 9/25/1997 9/25/1997 9/25/1997 9/25/1997 9/26/1997 9/27/1997 9/28/1997 9/29/1997 9/30/1997 10/1/1997 10/1/1997 10/1/1997 10/1/1997 10/1/1997 10/1/1997 10/1/1997 10/2/1997 10/3/1997 10/4/1997 10/5/1997 10/6/1997 10/7/1997 10/8/1997 10/8/1997 10/9/1997 10/10/1997 10/10/1997 10/10/1997 10/11/1997 10/11/1997 10/12/1997 10/12/1997 10/12/1997 10/12/1997 10/13/1997 10/14/1997 10/14/1997 10/15/1997 10/16/1997 10/16/1997 10/16/1997 10/17/1997 10/18/1997 10/18/1997 10/18/1997 10/19/1997 10/19/1997

Wednesday Thursday Thursday Thursday Thursday Thursday Thursday Friday Saturday Sunday Monday Tuesday Wednesday Wednesday Wednesday Wednesday Wednesday Wednesday Wednesday Thursday Friday Saturday Sunday Monday Tuesday Wednesday Wednesday Thursday Friday Friday Friday Saturday Saturday Sunday Sunday Sunday Sunday Monday Tuesday Tuesday Wednesday Thursday Thursday Thursday Friday Saturday Saturday Saturday Sunday Sunday

1931

730

2310

2400 2400

1600

0845

1730

2200 819 758 2245 1349 1130

2330

1730

0 1 1 1 2 1 1 0 0 1 0 0 1 1 1 1 1 1 1 0 0 1 0 0 0 1 1 0 1 1 1 1 1 1 1 1 1 1 1 1 0 1 1 1 1 1 1 1 1 1

ph not answr ph not answr ph not answr rm clean rm clean wake-up call

rm clean

check-out rm assign rm assign rm assign rm clean rm clean rm clean

res incorrec

rm assign wake-up call ph not answr rm assign rm delay rm assign want double ph not answr rm assign rm clean rm clean rm clean res incorrec rm clean rm assign rm assign rm clean rm clean res incorrec res incorrec want double rm clean rm clean

22511 11/7/1997 10/19/1997 22237 ### 10/19/1997 10/20/1997 22407 11/3/1997 10/21/1997 22300 ### 10/22/1997 22302 ### 10/23/1997 22301 ### 10/23/1997 22303 ### 10/23/1997 22337 ### 10/24/1997 22313 ### 10/24/1997 22327 ### 10/24/1997 22340 ### 10/25/1997 22344 ### 10/25/1997 22484 11/7/1997 10/25/1997 22326 ### 10/25/1997 22485 11/7/1997 10/26/1997 22322 ### 10/27/1997 22360 ### 10/27/1997 22347 ### 10/28/1997 22794 12/4/1997 10/29/1997 22383 ### 10/30/1997 22783 12/4/1997 10/31/1997 22416 11/3/1997 11/1/1997 22786 12/4/1997 11/2/1997 11/3/1997 22462 11/7/1997 11/4/1997 22468 11/7/1997 11/5/1997 22469 11/7/1997 11/6/1997 22458 11/7/1997 11/7/1997 22613 ### 11/7/1997 22533 ### 11/7/1997 22535 ### 11/7/1997 22534 ### 11/7/1997 22780 12/4/1997 11/8/1997 22789 12/4/1997 11/8/1997 22542 ### 11/9/1997 22555 ### 11/10/1997 11/11/1997 22636 ### 11/12/1997 22635 ### 11/13/1997 11/14/1997 22627 ### 11/15/1997 22631 ### 11/15/1997 22632 ### 11/15/1997 11/16/1997 22653 ### 11/17/1997 22583 ### 11/17/1997 11/18/1997 11/19/1997 22707 ### 11/20/1997

Sunday Sunday Monday Tuesday Wednesday Thursday Thursday Thursday Friday Friday Friday Saturday Saturday Saturday Saturday Sunday Monday Monday Tuesday Wednesday Thursday Friday Saturday Sunday Monday Tuesday Wednesday Thursday Friday Friday Friday Friday Friday Saturday Saturday Sunday Monday Tuesday Wednesday Thursday Friday Saturday Saturday Saturday Sunday Monday Monday Tuesday Wednesday Thursday

724

2000 730 2352 932

745 932 1630 1057 1600

1845 1810 830 1215

0030 1442 800 1000 1500 1315 1315

858

2000

1 1 0 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 0 1 1 1 1 1 1 3 1 1 1 1 1 0 1 1 0 1 1 1 0 1 1 0 0 1

rm clean want king check-in res incorrec res incorrec rm clean wake-up call res incorrec rm clean rm clean rm clean rm clean rm clean wake-up call rm clean rm clean rm clean ph not answr res incorrec ph not answr rm clean rm clean rm assign wake-up call res incorrec wake-up call check-out ph not answr rm delay wake-up call want double rm clean rm clean ph not answr rm clean rm assign want king rm assign rm assign rm clean rm assign rm clean

rm assign

22708 22678

### 11/20/1997 Thursday ### 11/21/1997 Friday 11/22/1997 Saturday 22698 ### 11/23/1997 Sunday 22700 ### 11/23/1997 Sunday 22804 12/8/1997 11/24/1997 Monday

1 1 0 1 1 1

rm assign res incorrec res incorrec rm clean res incorrec

Memo Guest made reservations for tea. Upon arrival here found that tea reservations were for the downtown hotel Sent to occupied room

Wrong type room. Moved to second room Guest moved to second room. It was not clean. Moved second time. No clean glasses at turndown Wash cloths from previous guest left in shower Mildew and peeling wallpaper in bathroom Guest reserved and confirmed several times for baby shower in Lobby Lounge. When guests arrived they were Guest checked into room showing clean and vacant, but was really still dirty Reservations phones ring endlessly, then give recording Operators put call on park for long time while they paged MOD. Call then went to voice mail recording Guest called hotel from Phipps to have cab sent to pick her up. Call was transferred to VP. No answer Guest made reservation for club level 12 months ago. Did not feel 17th floor with club access only by elev Guest received wake-up call at 9 p.m. which he did not order Bathroom dirty Mold in shower grout Reservation was not in computer. Guest put on 17th floor after requesting 18th several months ago. Room not cleaned after guest requested it. Guest sensitive to cigarette smoke asked for room to be deodorized. Room was sprayed with aerosol to which Guest not given type of room requested. Suite not as described by Res. Agt. Hair balls on floor Dirty glasses, dirty wash cloth in room and items missing from locked bar Reserved room with 2 double beds. Got king Wrong type room assigned No one answered phone in IRD 50 rings before PBX answered when guest tried to place long distance call. Guest reserved two rooms. Sold-out status allowed only one. Falling paint in service area where ice machine is. Room not clean upon check in. Used soap in shower, amenities used. Guest was checked in to room that had not been cleaned. Guest upset that sold-out previous night made his club level room late in being readied. Was put into adjoining room. Needed separate room because of security Glasses and cups were not removed when room was cleaned In trying to arrange for wake-up call, guest let phone ring for 10 minutes with no answer. Guest was checked in to occupied room. Room was not cleaned Room not cleaned one day of stay Wake up call too early by two hours Guest arranged with FO for wake-up call. Did not get one. Guest called reservations three times requesting king room. Was told it was impossible Guest had reservation confirmation number lacking one digit. Was not given room due to oversold situation. Check-out crowded and slow Authorization for reservations received for sold-out days. Had to change in system.

Change done in MARSHA did not drop into ENCORE. Guest reservations did not appear. Carpet stained, room dirty No toilet tissue or clean glasses Did not receive wake-up call Room not ready upon check-in Guest did not receive wake up call Did not receive wake-up call Maid service did not take used glasses and replace with clean ones. Room was cleaned only once in three days. Gift basket in room upon check-in belonged to someone else and steak house bag with leftovers in it had not Carpet stains in room Guest had to make dinner reservations through F&B assistant because there was no answer to Restaurant Reser Guest attending Mart was not told she could get a negotiated rate through Destinations Requested lower floor room (he's a fireman). Did not get. Long line at check in Stewarding needs to pay more attention to cleaning the Pastry Shop equipment, china 3 guests made their reservations in 1996 at $139. Upon check-in found that $165 rate was being applied. Room not cleaned well...trash not emptied. Iron & ironing board not put away Guest was to be transferred to another room upon return from appointments. Upon arrival, no one knew about Problems with billing upon check-out Carpet in room worn Guest scheduled to check-in at 3 p.m. had to wait 1 1/2 hours for room. Exercise equipment poorly maintained, no place to put used towels. 8 guests charged wrong rate Room not cleaned when guest returned to it.

Sheers stained, ripped; wallpaper peeling, shower dark. Dressing table interior not cleaned from previous guest. Did not receive 9:30 wake up call With only three people checking in, the guest waited 15 minutes for c/i Guest checked into occupied room No housekeeping service on 2/1/97 Guest had to wait too long to check in Guest sent to occupied room Suite blocks blown for CEO Room cleaner did not leave fresh bath mat, amenities. Room not clean Sheets not changed on 2/6/97 No new bar of soap in shower of one group guest Carpet worn, stained Waited 50 minutes to check out Rooms were wrong type Mold in shower area Guest had to wait several hours to check into her rooms.

Did not receive wake-up call for 7 a.m. Wanted king. did not get Did not receive wake-up call Requested king; got two bed room No newspaper in morning Clock and lamps were not plugged in. Had to move bed to plug them in. Guest was checked in and room not ready...after 9 p.m. One guest's name was reversed in system so FO could not find it. Guest was awakened at 5 a.m. with wake up call he had not requested. Used soap in shower with hair on it Guest's nine-uear-old daughter found used condom in the armoire. Room was not clean; moved to another Phone not answered in IRD. 5 calls and 20+ rings each time. When phone was not answered in IRD, guest called PBX. Phone rang 20 times with no answer. Guest sent to occupied room No housekeeping service Requested two double beds. Got king. Guest expected to be upgraded with AMEX Platinum. Was limited to just getting room on higher floor. Guest requested 2 connecting rooms. Asked for, did not receive wake up call Guest Wilson in 709 .. computer shows guest checked out. New guest was checked into room. Mr. Wilson stil Pillows on bed had what appeared to be dried blood on them. Guest reserved 2 BR suite w/adjoining room. Was coded wrong in Reservations. Room not clean - rings on tables, finger prints on windows, sink dirty Requested and expected 2 beds on 18th floor 5-6 names misspelled on reservations. FO thought they did not have reservations. Guest did not receive second wake-up call Room was dirty Two urgent phone messages missed because light did not work Changed guest to room 1230 because key did not work in original room. Room 1230 was occupied. Guest did not receive wake-up call. On call sheet it indicated that the call had been made. Reservation was incorrect Brunch reservations were incorrect Loose hair on table not washed off for 2 days Black scum around sink faucets Guest's reservation was wrong although confirmed in writing Guest was checked into occupied room Room was not cleaned Walls soiled in room Reserved early check-in. Upon arrival at 1 p.m., room was not ready Wake-up call was 30 minutes late. Took 20 rings for PBX to answer phone No answer in The Cafe 3 times Wanted NS corner room facing "garden" Phone in Reservations rang 25 times. Guest wanted to confirm his reservations. Missed wake-up call (no breakfast) Takes 30 minutes to get checked

Guest annoyed that extra charge would be made for late check-out (spur-of-the-moment check-out) Hotel "lost my reservations the past few times" No sheets in room Room not clean - phone coated with sticky white dust; glass table tops no clean Guest had reserved 2 bedroom suite. Did not get. Room was not what guest requested on reservation. Wanted a suite. Comforter wrinkled and shabby When guest complained that room had not been cleaned by 10 p.m., Hskp said there was a privacy sign on door Did not get wake-up call Did not get wake-up call PBX phone rang too long Corporate offices called to inform about RCB guest package and Concierge phone range many times with no ans 13 people walked Guest booked 5 rooms, believing them to be on the Club level. They were not. Guest says linen was not changed in room, room dusty and toothpaste on sink in bathroom. Bell Stand phones were forwarded to Concierge desk Guest put on hold by FO for such a long time that the bellman offered to finish the call for them. Wrong room assignment Guest did not receive wake-up call Hotel reported no res. Further long-distance calls confirmed that guest did indeed have reservations. Room not cleaned in two days Room not cleaned until after calls and after 6:30 on two occasions Room and bath dirty. Toilet, hair in bath tub, spread dirty. Message light did not work. Guest missed vary important message Guest took part of his luggage to car. When he returned for remainder, he was checked out of room and his 3 guest complaints that they could not get PBX to answer Concierge called PBX, phone rang 30 times with no answer First room guest sent to was occupied Guest did not get "penthouse" as requested Hair on commode and in bathtub White plaster-like substance on carpet. Confirmed reservation in Dining Room for table 12...had asked for table 15. Not on DR reservations. Did not get room type requested Guest's message light was on, but had no messages waiting. Could not find reservations for guest who had confirmation number. Name spelled incorrectly Bar had half bottle of V*; bath had used towel; letter from hotel to previous guest. Platinum Amex upgrade should be automatic. Guest should not have to ask for it. AmEx Platinum upgrade booked (suite) but given away prior to guest's arrival Guest was checked in to room that was occupied Room not cleaned, mildew in bath, etc. Guest upset that room was on 17, not 18 or 19 Mildew in tub area; cobwebs from ceiling. Wake-up call 10 minutes late Mattress seemed old; room not up to RC standards A reservation made for 29th said 15 people. Turned out there were 9 children, not noted on resv. Not enou Did not get type of room confirmed

Guest given wrong type room..wanted connector Toilet dirty in room upon check in Mold in shower area Guest was listed as concelled. When visitors came to meet her, Guest did not receive wake-up call Holes in carpet Room was dusty and the desk top had drink rings and was sticky. Guest upset that she was not given club suite. Bedspread and dust ruffle stained in guest room. FO agent/supervisor who checked the Ross Duncan group out so Mr. One guest, who was reserved with the group, did not have room re Wallpaper peeling Guest dialed "0", phone rang ten times with no answer Guest reserved a double. Was not available upon check in Guest upset that she was checked in to handicapp room and was no Soda bottle and board under mattress from previous guest left in Room not cleaned at 4:30 p.m. Guest requested a king; got double Dirty fingerprints left "all over the place" by engineer who rep Ceiling flaking in guest room Grand Hyatt reports that RCB phones are not being answered. Ran Guest has tried to get PBX all morning. No answer. Several guests have reported that PBX is not answering phones Room dusty upon check-in Room kept for 3 nights for guest who stayed only one night. Res Guest came back to room to find someone else occupying room. Guest was checked into room that was occupied Dirty water in ice bucket No wake- up call Friday morning Requested double; did not get at first; changed rooms. Reserved suite; did not get Housekeeping service poor - cake wrappers under armoire, paper o Party of 13 was a no-show for tea. Reservation had not been con Tea reservation for 12 in Lenox room, child's birthday party, 5 Resrvations not being confirmed makes scheduling inaccurate Mini-bar "filthy" Dirty water in ice bucket Sandwich, half-eaten, still in mini-bar; used soap in bathroom Honeymoon couple upset that suite reserved was not available. Room Service donesn't answer phones Wake-up call for 5:45 arrived at 5:52 At check-out was asked to return in 30 minutes. Room was not what guest thought he had reserved. Too small. Room not cleaned util 5 p.m.; garbage left in room. Guest upset that room type needed was not available when she cha Guest unhappy that his clients were blocked into incorrect type Three share-with guests sent to king room Message light still flashing after guests had received faxes.

Very slow check-in Long time to find reservation upon check-in Reservation inaccurate Half a packaged cake under one of the beds upon check in. Received wake-up call he did not order. Phone rang long time without being answered on several occasions Guest was checked in to a dirty room Message light not working on phone. Guest missed 9 messages.

Guest checked into dirty room Three guests called to say they could get no answer when calling Guest rexerved club level; did not get Room not clean - stain on carpet, chair and half-used amenity tr Message received in hotel during evening did not activated msg l Coffee pot cleaned but filter basket was not.

Name spelled incorrectly in Reservations

Drapes falling off rod; wallpaper torn, 2 lamps not working. Long wait to check in because there was only one FO agent and ma Was placed on "permanent hold" twice by Concierge No answer when trying to call in order to IRD It took 45 minutes and 4 phone calls before Room Service answere Guest requested standard room when making res; was not available Guest checked in to room and went to Lobby Lounge for a drink. At start of shift nothing had been cleaned; RS trays, etc., stil Room not cleaned until evening and then only after guest request Bathtub not cleaned, guest found hair in tub. Room still not cleaned at 5:00 p.m. No reservation found for guest, only for colleague. Guest had expressed preference to Resv. in room type. Did not g Room "worn", paint worn thin, gap in door frame.

No turndown service. Someone had "raided" honor bar before guest arrived in room.

Leftover sandwich in minibar Glass tops on tables in room were never clean Guest travelling with friend was put in king room Arthur Jones folio closed to cash account with no credit card, n Message light doesn/t work VP slow to answer phone Club elevator service area dirty, cluttered all morning of 3rd. Room shabby - curtains broken, light in bathroom did not work, r Reserved king room. Did not get and FO was not accommodating. One guest checked into occupied room One guest did not receive 6 a.m. wake-up call until 7:15 100% occupancy. Guest's arrival delayed. Room and suite given Half-eaten bagel in sealed Honor Bar. Reservation had been for Buckhead suite; checked in to club exec

Guest was checked in to a dirty room Hotel fully committed and two of three rooms guest had reserved Room not clean upon check in - two toilets not flushed, trash on Reservations incorrect as to billing, type of room and length of Did not receive wake-up call. Guest was blocked into room 2103. Not happy with it. Wanted th

Delayed at check-out by line at counter and wait for bellman - 3 Guest did not get room he reserved (exec suite with stereo) Wake up call late on 18th

Guest's names spelled incorrectly on reservation. Guest did not receive wake-up call Beds not comfortable: mattress pads too short, blankets worn

Checked in and was given the wrong room (hospitality suite). Towels not changed after morning use. Guest checked out 5/22; was not checked out of system until 5/23 Room not clean when guest checked in. Guest had reserved a double with a rollaway six months ago. Did Guest did not receive the room types he had reserved. Assured of early check-in, guests could not do so, again not at Took 45 minutes to check-in Guest was "quoted" $155 rate, given $165 Confirmed twice that suite overlooked Peachtree& Lenox. Upon ch Reserved corner room; called to confirm corner room. Upon arriv

Special Occasion package - room dirty upon arrival in room Bed linen damp Special Occasion package - room was not ready. Waited one hour. Room not ready until 5 p.m. Reserved room with 2 double beds; got king w/rollaway. Guest did not like the smell of first three rooms he was offered First room guest taken to had not been cleaned; second one had h Room not clean upon check in; honor bar not replenished. Guest booked on tour that was not happening. Wording on brochur After FO assured guest that 639 was reserved for friend, friend Housekeeping services provided were inconsistent and sporadic. No record of reservation upon check in. Guest's wake-up call sent to wrong room. Room Service never answered phone One reservation mix-up for group Room not cleaned for two days. Room not ready upon check-in. Told to come back at 5:30. Room Bedside lamp unplugged. Guest could not find outlet. Furniture in room damaged and dusty. Guest had to wait with elderly mother for room 1 1/2 hours to ge Resolving problem of needing room with two beds took 30 minutes, Asked for two doubles, got one king bed. Twice guests were checked into Ms. Dougherty's room Room not cleaned properly..towels left on chair, iron & ironing Room not clean upon check-in and for two hours thereafter. Guest received wake-up call he did not order. Dead flowers in room; no bath amenities, no IRD menu. Room not cleaned in three days, nor had rose been replaced daily Room not cleaned before 3 p.m. Room, especially bathroom, not clean Honor bar not sealed upon c/i and then not re-stocked. Guest's personal pillow cases put into laundry by accident. Dirty glasses, coffee cups; no toilet tissue, no prices for mini Did not receive wake up call Guest had guaranteed check-in for 11 a.m. At 5 p.m. he still wa Guest did not receive wake up call Guest called PBX to set wake-up call, then did not get one. FO left message for guest that bags had arrived, but message lig One of guest's reservations cancelled in error. Guest did not get room she reserved. Room not clean - shampoo not replenished, musty odor. Room not clean upon check-in. One of guest's reservations was cancelled (for her son and his b Guest called twice on Saturday to have his room cleaned. Was no Reservation was for 3 p.m. arrival. Guests arrived at 4:15 and

Guest received no turn-down, now housekeeping service of any kin Took 4 phone calls before anyone answered in In Room Dining. Delay in getting properly equipped room for paraplegic guest who Guest had to wait for room to be cleaned in order to move to 18 Guest waited 3 1/2 hours after 3 p.m. to check into room. Scheduled wake-up call; did not get Bellstand has no captain on duty; phones forwarded to Concierge Change in reservation made 2 weeks prior had not been logged. Two people on revised list did not have reservations. Dried tooth paste in sink Dresser top dirty with chocolate and spider on it. Res. for Special Occasion package coded incorrectly; guest did n Phone not answered in IRD on Sunday morning. Guest's blocked room was unavailable upon check-in. Neither of Guest was checked into occupied room. Guest had to wait 45 minutes for room change after being checked Guest given king when she had requested double. Moved to double Guest called to have floor and shower curtain cleaned in bathroo Room was not cleaned very well Credit card swiped under wrong guest name and imprinted under wr Phone not answered in IRD 3 times after 8:30 p.m. Room not cleaned before 5 p.m. No one answered phone in IRD. Guest had requested downtown view upon reserving room; did not g Guest checked into room and found mini-bar unchecked and still c Guest was mistakenly checked out of his room and another guest c Guest displeased with condition of first two rooms he was checke Checked in on Friday; did not receive service until Sunday. Guest had to wait over two hours for his second, connecting room Took 3 calls to IRD to get an answer Guest found used soap and empty bottle in room upon check in. Guest did not received type of room requested. 3 guests came down look for faxes that had already been delivere Guest's change in reservation date was input just before an upda Two hour delay for tired travellers to get into room (arrive 3 p IRD took 15 minutes to answer phone. Guest spent several hours making sure correct types of rooms for Guest reserved club level rooms and upon check-in found hotel fu Chunks of lint and dust came from AC in room. Guest had to wait 45 minutes for room after arrival at 3:15 Guest did not get type of room reserved.

Room not made up at 4 p.m. While pillow slips were off bed pillows, guest noticed that one Several guests report that they did not receive their newspapers Note and cookies for someone else in room upon check in. Reserved club level, but not available Room not ready upon check in (2:00 p.m.) Meeting space needs, storage needs not taken care of from the st Cleanliness of room not a usual level. Bathroom not clean Guest's reservation lost. Guest did not receive wake-up call Guest was checked into a room that wan not clean Used washcloth in bathtub Guest who needed fully ADA room was assigned room with limited a Guest was checked into an occupied room Spoiled food found in desk by guest who had just checked in. Rotten food left from previous guest.

Guest called ahead to arrange to have his stored bags sent to hi Guest called Laundry to have his clothes picked up. No one answ Guest called for room service and no one picked up the phone. Guest found half a bottle of champagne and some newspapers left Long delay in getting correct type of room upon check-in Guest did not receive wake-up call Room not ready upon check-in Guest did not receive wake-up call thus missing airport shuttle. Mr. Ferrara did not get a wake up call Guest was checked into dirty room after Housekeeping said room w Reservations made for wrong night Service room behind lobby lounge bar needs to be cleaned Hair left in tub after room was cleaned.

Guest requested connecting room for her mother. Did not get. Guest reserved presidential suite; did not get Room not ready until 5:15

Fitness Center has not answered phone all morning according to g Several guests have reported that when they dial "0" to get PBX, Guests' reservations erroneously cancelled. Room not ready for guest upon check in. Guest wanted king; got double due to all kings being booked.

Sometimes took PBX operators 5 - 10 rings to pick up. It's after 5:30 p.m. and Dining Room does not answer phone. Took 5 to 10 rings for PBX to answer phone Guests complain of dirty towels lying around Fitness Center and Client being taken on site visit tour noticed dirty towels on gr Did not receive wake-up call

Room not cleaned.

Guest mistakenly checked out of room in system. Guest upset by being in room still occupied by another guest. Reserved non-smoking room, got one that was "clearly a smoking r Guests moved twice in order to get type of room reserved. Room not cleaned, even after extra request. Rooms not ready upon guest's check-in; not ready two hours later One of the bathrooms in the suite had not been cleaned.

Guest's dinner reservation was on wrong night. (Made by 1-800 re

Space on 2nd day of meeting was very tight Wake up call late Guest could not get an answer when calling Fitness Center. Guest left hotel to go to another hotel that would honor his req Guest did not get NS room on club level that he had wanted; had Guest had requested connecting rooms. Did not get them. Reservation requested double beds; got king. Guest's husband called and said hotel phone rang 20 times before Guest was checked in to an occupied room. No housekeeping service two days After arrival at noon, adjoining room for children of guest not Beverage storeroom left in disorder by those using it during eve No reservation for guest who said there was one confirmed by Res Carts and trash left in banquets area of beverage storeroom over Room had to be rearranged because it was cramped for meeting. Guest who was guaranteed for late arrival was put into temporary Dirty sheets left in room Room not cleaned until late in day (after 4:30) Reservation incorrect date. Guest arranged two months in advance for two cribs. Only one av Wanted 2 double rooms connecting; not told this is not available Guest checked out of hotel because room "was not up to standards Spilled coffee left uncleaned in Dining Room

Room not fully serviced at 9:15 p.m. Wedding couples not blocked for king rooms. Had only doubles av Very slow check-in. Guests booked at wrong rate Guest upset that he could not get the particular table he wanted Room not clean upon check in Did not receive wake-up call 2 reservations were meant for RC, Atlanta and one for RC, Phoeni 18th floor guest reported that club lounge was left in very mess Guest with allergies required room to be cleaned more thoroughly Rollaway was left upright in middle of room. Guests moved it to Chocolate on couch stained guest's suit. Room not ready upon arrival, nor upon return at 11:30. Guest did not receive wake-up call. Upon cleaning up mess son made on carpet, guest found that much Banquets leaves storeroom in a mess. Floor nasty. Room not cleaned on second day of stay Tried for over 10 minutes to get LV to answer phone for guest pr Because resrvation was incorrect, had to change rooms. Phoned PBX at 9:45. Phone rang 30 times. Had to call to have room cleaned when it hadn't been cleaned at Room not cleaned during guest's stay. Reserved club level room. Did not consider room on 17th floor t Did not receive wake-up call. Guest upset that his reservation was incorrect (due to so many c Guest did not receive wake-up call. Guest upset that hotel had checked him out. Housekeeping had no Telephone rang for a long time at Front desk Guest's room not ready when he checked in at noon. 3 guests did not receive wake-up calls. Brenda Davis, 1730, Ral Guest wanted double bedded suite. Got king. Room was not ready at 2 p.m. for check-in Hair in sink and tub. Guest put on hold for 3 minutes by FO Employee entrance dirty, trashy with paper, cigarette butts, etc Guest felt he should not pay club rate for club room since he ha Guests did not receive king room, as requested. (Rooms 1610 and Guest was checked in to occupied room. Guest was checked in to an occupied room. Guest found "dirty books" left in room by previous guest. Guest wanted suite Managers on Duty come into Flower Shop and take what they want,

Guest put into occupied rooms twice. (First was not occupied, b

Guest had reserved two rooms, one of which was exec. suite. Not Guest delayed in getting room because resv. did not show. Reservation was incorrect. Housekeeping did not service room until after 3 p.m. both days. Guest who was supposed to be on Club did not get club level beca

Employee

Source Room Division Letter F&B Comment Card 923 Rooms

Department Rest. Res. Front Office

GIAF GIAF GIAF GIAF Comment Card GIAF GIAF GIAF GIAF GIAF GIAF GIAF GIAF Comment Card Comment Card GIAF GIAF GIAF GIAF GIAF Comment Card GIAF GIAF Comment Card Comment Card GIAF Comment Card Comment Card Comment Card Comment Card GIAF Comment Card Comment Card Letter Comment Card FO Folio Comment Card GIAF Letter GIAF GIAF Other Hotel IDR

1830 Rooms 1830 Rooms 2122 Rooms 2122 Rooms 634 Rooms F&B 1717 Rooms Rooms Rooms 1503 Rooms 1708 Rooms 1211 Rooms 1523 Rooms 1218 Rooms 925 Sales 1714 Rooms 508 Rooms 1809 Rooms 1537 Rooms 1510 Rooms 1619 Rooms 814 Rooms 814 Rooms 2219 F&B Rooms 1618 Rooms 1020 Eng. 1510 Rooms 2118 Rooms 1131 Rooms 1703 Rooms 722 Rooms 722 Rooms Rooms 1430 Rooms 827 Rooms 1707 Rooms 1614 Rooms Rooms 1033 Rooms Rooms Rooms Rooms

Front Office Front Office Housekeeping Housekeeping Housekeeping Rest. Res. Housekeeping Reservations Communication Valet Park Reservations Communication Housekeeping Housekeeping Reservations Front Office Housekeeping Housekeeping Reservations Housekeeping Housekeeping Front Office Front Office In-Room Dining Communication Front Office Engineering Housekeeping Housekeeping Front Office Front Office Front Office Housekeeping Communication Front Office Housekeeping Housekeeping Communication Communication Reservations Front Office Front Office Reservations

J.D.Power Alix Martinez

Tiffany Stroy

GIAF IDR HOTLINE Comment Card GIAF GIAF GIAF GIAF Comment Card Comment Card Comment Card GIAF GIAF GIAF Comment Card Comment Card Other Hotel IDR HOTLINE Comment Card Letter Post-Con Comment Card Comment Card Comment Card IDR HOTLINE Comment Card

Rooms 1810 Rooms 616 Rooms 1522 Rooms 1637 Rooms 723 Rooms 1411 Rooms 814 Rooms 814 Rooms 1524 Rooms 1437 Rooms 1914 F&B 1430 Rooms 2203 Rooms Rooms F&B Rooms 2112 Rooms 2020 Rooms Rooms 417 Rooms 1837 Rooms Rooms Sales 633 Rooms

Front Office Housekeeping Housekeeping Communication Housekeeping Communication Communication Housekeeping Housekeeping Housekeeping Housekeeping Rest. Res. Reservations Front Office Front Office Stewarding Front Office Housekeeping Front Office Front Office Housekeeping Front Office Fitness Center Reservations Housekeeping

Food Sanitation Karen Cizmadia

Allison

Comment Card Comment Card GIAF Comment Card FO Folio GIAF GIAF GIAF Post-Con Comment Card GIAF GIAF Post-Con Comment Card Comment Card GIAF Comment Card GIAF

1031 Rooms 1721 Rooms 1509 Rooms 1011 Rooms 2132 Rooms Rooms 518 Rooms 518 Rooms Rooms 908 Rooms 1234 Rooms 1501 Rooms Rooms 915 Rooms 516 Rooms 1731 Rooms 516 Rooms 1731 Rooms

Housekeeping Housekeeping Communication Front Office Front Office Housekeeping Front Office Front Office Front Office Housekeeping Housekeeping Housekeeping Housekeeping Housekeeping Front Office Front Office Housekeeping Housekeeping

GIAF Comment Card GIAF Comment Card FO Folio FO Folio FO IDR HOTLINE Post-Con GIAF GIAF GIAF Comment Card Comment Card Comment Card Comment Card GIAF Comment Card GIAF Other Hotel Letter IDR HOTLINE Letter GIAF Other Hotel GIAF Post-Con GIAF Other Hotel Comment Card Engineer Log GIAF Comment Card Comment Card Comment Card Comment Card Comment Card GIAF GIAF Comment Card Comment Card Comment Card GIAF GIAF GIAF GIAF GIAF JDP

Rooms 516 Rooms 623 Rooms 1116 Rooms 1117 Rooms 1117 Rooms Rooms Sales 2232 Rooms 1805 Rooms 2223 Rooms 1019 Rooms 433 F&B 433 Rooms 835 Rooms 616 Rooms 2020 Rooms 1907 Rooms Rooms 911 Rooms Rooms Rooms 1421 Sales Rooms 1710 Sales Sales 718 Rooms Rooms 435 Rooms 1419 Rooms Rooms 434 Sales 434 F&B 716 Rooms 531 Rooms 1824 Sales 1920 Rooms 2005 Rooms 624 Rooms 1809 Rooms 928 Rooms 632 Rooms 623 F&B 623 Rooms Sales 2111 Rooms Rooms

Communication Front Office Communication Front Office Bellstand Housekeeping Housekeeping Reservations Communication Housekeeping Housekeeping Housekeeping In-Room Dining Communication Front Office Housekeeping Front Office Front Office Front Office Communication Front Office Housekeeping Reservations Housekeeping Reservations Reservations Communication Housekeeping Communication Front Office Communication Reservations Rest. Res. Housekeeping Housekeeping Reservations Front Office Housekeeping Housekeeping Front Office Communication Communication The Cafe Front Office Reservations Communication Front Office

J.D.Powers Cassandra Hardnett

J.D.Power

J.D.POWER

JD POWER

JD POWER

GIAF JDP GIAF Comment Card GIAF GIAF Comment Card Comment Card Comment Card Comment Card Post-Con IDR HOTLINE Other Hotel GIAF GIAF IDR HOTLINE Letter Comment Card GIAF Letter GIAF Letter Comment Card GIAF GIAF IDR HOTLINE IDR HOTLINE GIAF GIAF GIAF Comment Card Comment Card GIAF GIAF Comment Card Comment Card Comment Card GIAF GIAF GIAF GIAF Comment Card Comment Card JDP IDR HOTLINE JDP

818 Rooms Sales 818 Rooms 639 Rooms 2133 Rooms 1624 Rooms 1709 Rooms 1709 Rooms 603 Rooms 809 Rooms Rooms Rooms Sales 1933 Sales 301 Rooms Rooms Rooms 2018 Rooms Rooms Sales 807 Rooms Rooms 1435 Rooms 1622 Rooms 711 Rooms Rooms Rooms 1020 Rooms 1623 Sales 1628 Rooms 2110 Rooms F&B 1737 Rooms 920 Rooms Sales 1907 Rooms 2016 Sales Rooms Rooms 935 Rooms 1734 Rooms 935 Rooms 512 Rooms Rooms F&B Rooms

Front Office Reservations Housekeeping Housekeeping Front Office Front Office Housekeeping Housekeeping Communication Communication Communication Concierge Reservations Reservations Housekeeping Bellstand Front Office Front Office Communication Reservations Housekeeping Housekeeping Housekeeping Communication Front Office Communication Communication Front Office Reservations Housekeeping Housekeeping Rest. Res. Front Office Communication Reservations Housekeeping Reservations Front Office Front Office Housekeeping Front Office Housekeeping Communication Housekeeping Rest. Res. Front Office

Babs

Dava Range

Terry Muller Terry Muller

JD POWER Jennifer JD POWER

JD POWER

GIAF GIAF JDP GIAF GIAF FO Folio Comment Card GIAF GIAF

725 Rooms 725 Rooms Rooms 1424 Sales 1424 Rooms 2222 Eng. 1203 Rooms 2122 Rooms 1201 Rooms Rooms Sales 412 Eng. Rooms 2011 Rooms 528 Rooms 903 Rooms 903 Rooms 1418 Rooms 1812 Eng. Rooms Rooms Rooms Rooms 1716 Rooms Sales 1729 Rooms Rooms Rooms 915 Rooms 915 Rooms 1523 Rooms 2011 NoName F&B F&B F&B 2207 Rooms 2207 Rooms 1935 F&B 1818 Rooms 732 F&B 732 Rooms 601 Rooms 1812 Misc 601 Rooms 1905 Sales 2019 Rooms 808 Rooms Rooms

Front Office Housekeeping Housekeeping Reservations Communication Engineering Housekeeping Front Office Housekeeping Front Office Reservations Engineering Communication Front Office Front Office Housekeeping Housekeeping Front Office Engineering Housekeeping Communication Communication Communication Housekeeping Reservations Front Office Front Office Housekeeping Communication Front Office Front Office Housekeeping Rest. Res. Rest. Res. Rest. Res. Housekeeping Housekeeping Housekeeping Front Office In-Room Dining Communication Front Office Miscellaneous Housekeeping Reservations Front Office Front Office Communication

Alyson Bieber

JD POWER Emanuelle Emanuelle Reva

Jennifer Jennifer Lobby Lounge

Lewis Wood

IDR Post-Con Engineer Log IDR HOTLINE GIAF GIAF GIAF GIAF GIAF GIAF JDP Other Hotel IDR HOTLINE IDR HOTLINE GIAF IDR GIAF Letter Letter GIAF GIAF GIAF Post-Con IDR HOTLINE IDR HOTLINE IDR HOTLINE GIAF GIAF GIAF GIAF GIAF GIAF Comment Card Comment Card Comment Card GIAF GIAF Comment Card IDR HOTLINE

Comment Card Comment Card Comment Card Comment Card Comment Card Comment Card GIAF GIAF

1807 Rooms 801 Rooms 801 Sales 2016 Rooms 801 Rooms 1609 Misc 1716 Rooms 1912 Rooms

Front Office Front Office Reservations Housekeeping Communication Miscellaneous Housekeeping Communication

GIAF Emanuelle D. Izmieliani IDR HOTLINE GIAF GIAF Letter Letter

2007 Rooms Rooms 1637 Rooms 1921 Rooms Rooms Rooms

Housekeeping Communication Front Office Housekeeping Communication Housekeeping

Post-Con

Sales

Reservations

Comment Card Comment Card GIAF GIAF Comment Card GIAF GIAF Richard Rowland IDR HOTLINE Comment Card Comment Card Comment Card JDP JDP JDP

1503 Rooms 735 Rooms 1612 Rooms 1612 F&B 735 F&B Rooms 2028 Misc Rooms 801 Rooms 1401 Rooms 410 Rooms Sales Sales Rooms

Housekeeping Front Office Concierge In-Room Dining In-Room Dining Front Office Miscellaneous Club Housekeeping Housekeeping Housekeeping Reservations Reservations Housekeeping

JD Power JD Power JD Power

Comment Card Comment Card

2216 Rooms 917 Rooms

Housekeeping Housekeeping

Reva Cregger Phone Trouble Log Todd Haldemann JD Power JD Power

Comment Card Comment Card GIAF IDR Other Hotel Comment Card IDR HOTLINE JDP JDP Post-Con Post-Con GIAF GIAF GIAF

Rooms 2010 Rooms 819 Rooms Rooms Rooms 1619 Rooms Rooms Rooms Rooms Rooms Rooms 1537 Rooms 811 Rooms Rooms

Housekeeping Housekeeping Front Office Front Office Communication Valet Park Housekeeping Honor bar Front Office Front Office Communication Front Office Honor bar Front Office

FO Log GIAF GIAF GIAF GIAF GIAF

1721 Rooms 1127 Rooms Rooms 731 Sales 930 Rooms 1723 Rooms

Housekeeping Front Office Housekeeping Reservations Communication Front Office

GIAF GIAF GIAF

Rooms 1935 Rooms 1521 Rooms

Front Office Front Office Communication

GIAF GIAF Comment Card

Sales 332 Rooms Rooms

Reservations Communication Housekeeping

Reva

Comment Card Comment Card IDR GIAF GIAF GIAF Letter Comment Card GIAF Comment Card Comment Card

1523 Rooms 1523 Rooms Rooms 912 Rooms 1517 Rooms 935 Rooms Rooms Rooms 1139 Sales Rooms 1018 Rooms

Front Office Housekeeping Front Office Housekeeping Front Office Front Office Front Office Front Office Reservations Front Office Front Office

Letter GIAF Letter Comment Card Comment Card GIAF GIAF GIAF GIAF Comment Card Post-Con Comment Card GIAF JD Power JDP Post-Con GIAF JDP Comment Card Comment Card JDP JDP JDP GIAF Letter GIAF GIAF GIAF GIAF GIAF FO Folio Post-Con GIAF GIAF GIAF GIAF GIAF FO Folio GIAF GIAF FO Folio GIAF GIAF GIAF GIAF Comment Card

Rooms 1139 Rooms Rooms 1430 Rooms 1224 Rooms 1721 Rooms 1832 Rooms 332 Rooms 333 Rooms 419 Rooms Rooms 1401 Sales 827 Rooms F&B Sales 2228 Rooms Rooms 607 Rooms 1610 Rooms Rooms Rooms Rooms 907 Rooms Rooms 1905 Rooms Rooms 1832 Rooms 1819 Q.M. 421 Rooms 639 Rooms Rooms 529 Rooms 1921 Rooms 429 Rooms Rooms 534 Rooms 2130 Rooms Rooms 1828 Sales 1835 Rooms 1021 Rooms 1828 Rooms 1035 Sales 1016 Rooms 1921 Rooms

Housekeeping Housekeeping Housekeeping Housekeeping Front Office Front Office Housekeeping Housekeeping Concierge Front Office Housekeeping Reservations Communication In-Room Dining Reservations Housekeeping Housekeeping Housekeeping Housekeeping Front Office Front Office Front Office Front Office Housekeeping Housekeeping Communication Housekeeping Housekeeping Housekeeping Housekeeping Housekeeping Housekeeping Housekeeping Communication Housekeeping Communication Communication Communication Reservations Front Office Housekeeping Housekeeping Reservations Housekeeping Housekeeping

JD Power

JD Power JD Power JD Power

GIAF Comment Card GIAF GIAF GIAF FO Folio IDR HOTLINE Comment Card Post-Con FO Folio Comment Card FO Folio FO Folio GIAF GIAF GIAF GIAF FO Folio JDP IDR GIAF GIAF GIAF GIAF IDR HOTLINE GIAF GIAF FO Folio GIAF Comment Card GIAF GIAF Lewis Wood IDR HOTLINE GIAF Letter GIAF GIAF GIAF GIAF Comment Card GIAF

Rooms 839 F&B 528 Rooms 1830 Rooms 925 Rooms 425 Rooms Rooms 1905 Sales Sales 612 Rooms 801 Rooms 914 Sales 839 F&B 2229 Rooms 735 Rooms 735 Rooms 735 Rooms 2222 Rooms Rooms Rooms 1505 F&B 1505 Rooms 2120 F&B 2103 Rooms Rooms 1607 Rooms 1935 Rooms 633 Rooms 1435 Rooms 827 F&B 1408 Rooms 1408 Rooms Rooms 1137 Sales Rooms 2230 F&B Rooms 831 Rooms 925 Rooms 2010 Rooms Rooms

Housekeeping In-Room Dining Front Office Housekeeping Front Office Communication Bellstand Reservations Reservations Housekeeping Housekeeping Reservations In-Room Dining Front Office Front Office Front Office Front Office Housekeeping Housekeeping Front Office In-Room Dining Housekeeping In-Room Dining Front Office Housekeeping Front Office Housekeeping Housekeeping Housekeeping In-Room Dining Housekeeping Front Office Communication Reservations Housekeeping In-Room Dining Front Office Front Office Housekeeping Housekeeping Front Office

Dava Range

Deleah Smith

Heidemann

Dava Range

Letter Letter IDR HOTLINE Comment Card Comment Card Comment Card Post-Con Comment Card GIAF Comment Card GIAF Comment Card Comment Card GIAF GIAF GIAF JDP

Rooms Rooms Rooms 1812 Rooms 1025 Rooms 1025 Rooms Sales Rooms 917 Rooms 1109 Sales 1719 Rooms Rooms 1209 Rooms 528 Rooms 514 Rooms 614 Rooms Rooms

Housekeeping Housekeeping Bellstand Front Office Front Office Housekeeping Catering/C.Ser Housekeeping Housekeeping Reservations Communication Housekeeping Housekeeping Front Office Front Office Housekeeping Housekeeping

Michelle Myers

GIAF GIAF GIAF GIAF GIAF GIAF GIAF GIAF Post-Con GIAF GIAF Other Hotel Letter

1132 Rooms 1132 Rooms 1132 F&B 2014 Rooms 407 Rooms Rooms 1718 Rooms 712 Rooms Rooms 2122 Rooms Sales F&B 2130 Rooms

Bellstand Laundry In-Room Dining Housekeeping Housekeeping Communication Housekeeping Communication Communication Housekeeping Reservations Lobby Lounge Housekeeping

GIAF JDP Comment Card

728 Rooms Rooms 1727 Rooms

Front Office Front Office Housekeeping

Teri Muller Dava Range

IDR HOTLINE IDR HOTLINE GIAF GIAF GIAF

Rooms Rooms Sales 1523 Rooms 1854 Rooms

Fitness Center Communication Reservations Housekeeping Front Office

Teri Muller

Post-Con IDR HOTLINE Post-Con GIAF GIAF GIAF

Rooms F&B Rooms Rooms Rooms 516 Rooms

Communication The Dining Rm Communication Fitness Center Fitness Center Communication

GIAF

922 Rooms

Housekeeping

GIAF GIAF Letter Letter GIAF GIAF Letter

1505 Rooms 1505 Rooms 1835 Rooms Rooms 1931 Rooms 1812 Rooms 1835 Rooms

Front Office Front Office Front Office Front Office Housekeeping Housekeeping Housekeeping

GIAF

Sales

Reservations

Post-Con GIAF GIAF GIAF GIAF GIAF Comment Card GIAF GIAF FO Folio Letter IDR HOTLINE GIAF IDR HOTLINE Banquet Rpt. Post-Con Post-Con Comment Card GIAF GIAF Comment Card GIAF Comment Card

Sales 1010 Rooms Rooms 1730 Rooms Rooms 830 Rooms 1927 Rooms Rooms 1812 Rooms 1605 Rooms 1427 Rooms F&B 1701 Sales F&B Sales Rooms Rooms 1224 Rooms 1012 Misc 1201 Misc 1629 Sales 2010 Rooms 2018 F&B

Catering/C.Ser Communication Fitness Center Front Office Front Office Front Office Front Office Communication Front Office Housekeeping Housekeeping Miscellaneous Reservations Banquets Catering/C.Ser Front Office Housekeeping Housekeeping Central Res. Central Res. Reservations Housekeeping The Dining Rm

Janice Clark Janice Clark

James Graham

Comment Card IDR HOTLINE Post-Con GIAF GIAF GIAF GIAF GIAF IDR HOTLINE GIAF GIAF GIAF Comment Card GIAF Comment Card IDR HOTLINE GIAF IDR HOTLINE Comment Card IDR HOTLINE Comment Card GIAF Comment Card GIAF GIAF GIAF GIAF Post-Con GIAF GIAF GIAF Comment Card Comment Card GIAF IDR HOTLINE GIAF GIAF GIAF GIAF GIAF GIAF IDR HOTLINE

1031 Rooms Rooms Rooms Sales F&B Rooms 1823 Rooms Misc Rooms 1835 Rooms 837 Rooms 1012 Rooms 707 Rooms 1605 Rooms 2027 Rooms F&B 2223 Rooms Rooms 2022 Sales Rooms 727 Rooms 1624 Rooms 1733 Rooms 823 Rooms Sales 716 Rooms 2132 Rooms Rooms 1737 Rooms Rooms 1737 Rooms Rooms 1211 Rooms 1825 Rooms Misc 1727 Rooms 1610 Rooms 901 Rooms 1220 Rooms 1220 Rooms 1715 Rooms Rooms

Housekeeping Front Office Front Office Reservations The Dining Rm Housekeeping Communication Central Res. Club Housekeeping Housekeeping Housekeeping Housekeeping Communication Housekeeping Banquets Housekeeping Laundry Reservations Communication Housekeeping Housekeeping Front Office Communication Reservations Communication Front Office Front Office Housekeeping Communication Front Office Housekeeping Housekeeping Front Office Miscellaneous Front Office Front Office Front Office Front Office Housekeeping Front Office Flower Shop

Calvin Coley

Janice Clark David Hicks Melissa Schumacher

Luis Herrera

Tom Riley

Flower Shop

GIAF

1820 Rooms

Front Office

Pacific Dunlop

GIAF Post-Con GIAF GIAF Post-Con

939 Rooms Sales 1118 Sales 1118 Rooms Sales

Front Office Reservations Reservations Housekeeping Reservations