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Roseville, CA 95661 916.380.2189

Credit & Collections Manager/Oracle SAP user with expertise in business-to-business credit management across a variety of industries. Demonstrated ability to reduce Days Sales Outstanding (DSO) and past due balances using both SAP and Oracle. Proven success in managing teams to meet specific targets. Recognized for thorough data analysis and development of efficient business system enhancements. Skilled in developing and implementing policies and streamlining procedures that balance operational and customer needs. Participated in Kaizen for process improvement.


Global manufacturer of dental instruments, including orthodontic supplies and infection prevention products.

Credit Collections Manager Oracle SAP

Managed domestic and international credit functions, including accounts receivable. Managed two supervisors with a total staff of 18, including ten offshore staff to drive desired results. Achieved a 40% reduction in year-end past due percentage. Led the group to surpass collection targets 60% of the time. Implemented successful incentive rewards program to motivate group and individual achievements. Coached collectors to achieve best practices in customer sensitivity, dramatically reducing complaints. Resolved escalation calls from sales reps and customers and managed resolution of disputes. Employing Kaizen methodology reduced 70% of non value-added management reports enabling greater focus on core collection activities. Assisted staff with complex reconciliation issues. Coordinated, through staff, monthly AR system close, reconciliations and analysis in Oracle. Developed and improved key relationships with customers, sales group and customer service. Served as SOX A/R control owner and reviewed existing processes for compliance. Drove the process to get an Identity Theft Prevention Program implemented in company.


Large manufacturer of medical diagnostic equipment.


Credit Collections Manager Oracle SAP

Managed domestic and international credit function. Recruited, trained and evaluated staff performance for ten direct reports.




Improved DSO from 60 to 37 days through more focused collection efforts, tighter policies and closer collaboration with sales management team. Reduced past due percentage from 41% to 12% by using forward aging process to focus on larger balances. Served as an SAP Super User and participated in monthly prioritization meetings to assign resources to user group requests. Implemented SAP system enhancements, such as the ability to email and fax invoices, resulting in improved efficiencies and more focused collection efforts. Assisted in the creation of improved dispute tracking system in SAP, which resulted in improved customer satisfaction levels. Participated in a cross functional team to address collection from government agencies. Issues address ranged from Wide Area Workflow to contract accuracy. Successfully trained staff in the use of an on-line performance management system. Helped integrate separate business lines processes during an SAP conversation. Utilized a call monitoring system to train collectors on customer sensitive approaches and to resolve complaints from customers and sales team. Developed internal monthly audit reports to ensure accounts receivable integrity. Served as a key business process owner responsible for identifying controls to minimize risks and ensure compliance for Sarbanes-Oxley requirements.


Publisher of educational software used in schools.


Credit Collections Manager

Established and managed credit department, analyzed accounts and trends, forecasted cash receipts and prepared accounts receivable budgets. Recruited and trained a staff of four direct reports. Participated in re-engineering efforts. Increased collections by 35% through more focused collection efforts, tighter policies and closer collaboration with sales teams. Improved DSO through better procedures and more focused goals. Implemented an effective credit policy to address collection efforts, credit approvals and write-offs. Established more collaborative relations with sales staff by including them in the distribution of monthly reports and watch lists. Improved cash flow by 150% through more focused collection activities and fewer writeoffs. Participated in a pilot re-engineering project to integrate various functions into teams to handle the order-to-cash cycle.

EDUCATION Bachelor of Arts, San Jose State University, San Jose, CA PROFESSIONAL ASSOCIATIONS
Member of National Association of Credit Management