Kaseya and SNMP

A Practical Guide

v0.01

Kaseya and SNMP A practical guide

Contents
Change Log .............................................................................................................................................. 2 Executive Summary................................................................................................................................. 3 Prerequisites and Assumptions .............................................................................................................. 3 Prerequisites ....................................................................................................................................... 4 Assumptions........................................................................................................................................ 4 Method ................................................................................................................................................... 5 Outcome ................................................................................................................................................. 5 Appendices............................................................................................................................................ 12

Kaseya and SNMP

A Practical Guide

v0.01

Change Log
No. Author Date & Time Section Removed because of information being in the public domain.

Kaseya and SNMP

A Practical Guide

v0.01

Executive Summary
The follow document is contains the practical steps for utilising SNMP in Kaseya. First and foremost, this document is an introduction in to SNMP in Kaseya, once the introduction is fully understood, the Administrator may move on and adventure deeper in the world of SNMP SNMP (Simple Network Management Protocol) is a protocol by which all manageable information for a device can be viewed, tracked and programmed for. SNMP by its very nature is complicated to implement. Kaseya uses SNMP to read SNMP information off devices for their monitoring. Kaseya is limited in its use of SNMP in that it assumes Administrators have a firm grounding in SNMP, Mibs, and identifying which Mibs are suitable for monitoring a device based on a string of numbers. The basic process is as follows. Run a LAN Watch > Find Device > Create SNMP Set > Apply SNMP set to Device This document should provide for one end to end method for the above basic process. It documents the methods by which Computelec Australia will build their SNMP set. Come the completion of this document, the basic process will now look like this. Run a LAN Watch > Find Device > Run GetIf with Device IP > Identify Useful MIB > Load Mib in Kaseya > Create SNMP Set > Apply SNMP Set to device Confused? Are all those extra steps getting you down? Dont worry, these extra steps seem daunting, but they are necessary and easy. The problem with using SNMP in Kaseya is that its nearly impossible to identify a useful Mib value, with GetIf; its easy, and incredibly powerful. The ultimate aim is, you will never have to purchase another piece of software to integrate into Kaseya, just follow these steps, and your monitoring is done.

Kaseya and SNMP

A Practical Guide

v0.01

Prerequisites and Assumptions

For this document to prove useful, you must have / meet the following prerequisites. Assumptions of Administrators ability, are also listed below

Prerequisites
- K2 Server implemented - Standard Tech Role in K2 Server will suffice - GetIf installed on your K2 Server, OR - GetIf installed on a machine with SNMP Read access across your network, AND - GetIf Installed on your clients site - An I.P Connection to the device you wish to monitor.

Assumptions
- Administrator has a basic understanding on SNMP - Administrator has a basic understand of SNMP > Mibs - Administrator has Administration rights to clients machines - Administrator has working knowledge of all client devices1 - One VERY BIG assumption is that you as an administrator have run LAN WATCH on your CLIENT SITE, and that it was successful, once you have found multiple SNMP clients on the network, you can commence work.

Note: This means the Administrator understands vendor specific detail for many devices .This can include but is not limited to; Switches, Routers, Firewalls, UPSs, and any other hardware. Vendor Specific knowledge of these devices is desirable but not essential.

Kaseya and SNMP

A Practical Guide

v0.01

Method
Understand your environment
It is important when doing this work you understand your environment. For practical purposes we will assume you are on a client Site, a LAN WATCH has been run, and your SNMP CLIENTS have been identified.

Install GetIf
Go to http://www.wtcs.org/snmp4tpc/getif.htm Download and install GetIf, this software is the best freeware utility for identifying SNMP Objects

Kaseya and SNMP

A Practical Guide

v0.01

Getting Started
Parameters
Run GetIf > Parameters Tab > Host Name: X.X.X.X (Ip Address) > Click Start > Observe Screenshot

Interfaces
Select the Interfaces tab > Click Start > Watch the interfaces populate

Kaseya and SNMP

A Practical Guide

v0.01

Addresses
Select the Addresses tab > Click Start > Watch all interfaces & IP Addresses Populate

Routing Table
Select the Routing Table tab > Click Start > Watch Routing table populate

Kaseya and SNMP

A Practical Guide

v0.01

ARP
Select the ARP Table interface > Click Start > Observe the ARP Table

Gen Table
Select the Gen. Table > Click Start > Observe Gen Table populate. We will discuss this more later

Kaseya and SNMP

A Practical Guide

v0.01

Reach ability
Select Reachability > Click Start > Observe Reachability parameters. These parameters are useful for determining your access to the selected device

Traceroute
Select Traceroute > Click Start > Observe Traceroute values.
*Administrative edit: At time of writing v.0.1, have no useable results from traceroute

Kaseya and SNMP

A Practical Guide

v0.01

NSLookup
Select the NSLookup tab > Click Start > Observe results
*Administrative edit: At time of writing v0.1, there are no useable results from NSLookup. *Administrative edit: At time of writing v0.1, there appears to be no use for NSLookup for SNMP

Ip Discovery
Select Ip Discovery tab > Click Start > Observe Results
*Administrative edit: At time of writing v0.1, there are no useable results from Ip Discovery. *Administrative edit: At time of writing v0.1, there appears to be no use for Ip Discovery for SNMP

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Kaseya and SNMP

A Practical Guide

v0.01

MBrowser
Administrative Note: This is the important bit; everything you find here will determine your ability to create useful SNMP sets. This is the most powerful and useful part of the application

The Basics
The following is an example of an interface you may wish to monitor. Given the millions of possible things you can monitor, you will need to traverse the mib directory
Example: Select the MBrowser tab > Drill down > iso.org.dod.internet.mgmt.mib-2.interfaces.ifTable.ifEntry.ifSpeed

Drill down to ANY value and Click Start > Observe sample below

Advanced
Load the mib into Kaseya > Create SNMP > Apply set and enjoy

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Kaseya and SNMP

A Practical Guide

v0.01

Outcome
Here are a few examples of SNMP Sets created out of this process that are not preloaded into Kaseya.

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Kaseya and SNMP

A Practical Guide

v0.01

Appendices

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