Dear Customer, After nine years of gaining experience supporting small businesses, in 2007 Sky Computer Services, LLC

(SkyITSupport) has invested in state-of-the-art network management systems to give you SkyNet, the ultimate in proactive network maintenance designed to reduce IT costs. Ask yourself these questions . . . Why should I have to call for a technician in the first place? Why keep paying for IT services that could be automated? Would I rather have my IT problems solved before I even hear about them? Do I want to cut my IT costs? Dont waste another day fighting network issues! SkyNet Managed (IT) Services will reduce your downtime through proactive monitoring and immediate remediation. With a rigorous proactive incident avoidance system utilizing an advanced trouble-ticketing program integrated with our state-of-the-art monitoring system, we rapidly solve your IT problems remotely without an onsite visit! Our technicians will monitor your network to deal with issues before they affect your productivity. With SkyNet, we not only reduce your downtime, but we also reduce the time between problem identification and resolution thus saving you money. It can equip small businesses with the dedicated, reliable service and support they need to operate at peak efficiency. Continue reading to find out how SkyNet can simplify your operations and save you money. Call us today at 310-837-2525 for a SkyNet Support proposal.

Skye Southwick
Founder/Owner Sky Computer Services, LLC

B ENEFITS OF THE S KY N ET S YSTEM

HAVE ISSUES PROACTIVELY SOLVED INSTEAD OF HAVING TO CALL A TECHNICIAN

Utilizing the state-of-the-art monitoring tools that comprise SkyNet, we will detect and resolve critical issues before they can affect your productivity.

HAVE ISSUES SOLVED REMOTELY INSTEAD OF WAITING FOR A TECHNICIAN TO ARRIVE

We can see statistics on each system, diagnose and then repair remotely without ever going to your location or disrupting your workday.

REDUCE YOUR OPERATING COSTS

Save the expense and difficulty associated with hiring and finding full-time systems engineers. Watch your IT expense decrease as you move away from the old break-and-fix model relies heavily on on-site technical support.

HAVE AN ENTIRE TECHNICAL TEAM WITH COMPLETE CONTROL OF YOUR NETWORK

Sky IT Supports experienced team of project managers, network engineers and customer support staff are available to guide you through some of the most advanced network monitoring and automation tools available.

FOCUS MORE ON YOUR BUSINESS

Outsourcing your technology allows you to focus your energies more on the "what" of your business rather than on the "how". It gives you the ability to assign internal resources to projects that will help your business succeed in what it does best and not on trying to get the daily-technical issues resolved.

With less downtime, my business runs smoothly and uninterrupted Dean Larkin

SkyNet - Managed (IT) Services

A proactive and preventive way to keep your systems running!
DEVICE AND SYSTEM MONITORING. As the base component of the SkyNet programs, system monitoring detects server and workstation problems as soon as they occur, providing detailed availability graphs and daily, weekly, monthly and quarterly availability reports of every monitored system in your network. SkyNet monitors and reports on various aspects of each computer system in your network including disk space, CPU usage, RAM usage and more. SkyNet can also monitor managed switches, firewalls and even printers. APPLICATION MONITORING. SkyNet can monitor critical mission applications that run on servers including applications like MS Exchange, Oracle, MySQL, MSSQL & Lotus Notus. Other critical applications and services can be monitored as well to forestall downtime. WAN MONITORING. SkyNet helps you monitor and troubleshoot WAN links for traffic, utilization and errors. By presenting accurate information on traffic and utilization SkyNet helps you optimize bandwidth allocation and identify connectivity issues. URL MONITORING. SkyNet can monitor all your public websites, as well as your web-based applications running in your Intranet for availability and health. Moreover, SkyNet provides you the availability and performance trends of your website. ASSET MANAGEMENT. SkyNet automatically gathers information about the hardware and software installed on your systems to avoid the cost required for manual documentation. SECURITY MANAGEMENT. SkyNet will secure your network by proactively scanning for open ports, vulnerabilities, and missing patches; and then automatically install the required patches and updates. SECURE REMOTE ACCESS. SkyNets Remote Control enables us to work on your servers and desktops from our office to cut response times for support. AUTOMATED SUPPORT TICKETING SYSTEM. SkyNets integrated helpdesk and support ticketing solution automatically assigns tickets to appropriate technicians, automatically escalates issues that are not resolved and provides you, the client, with a history of every incident and its resolution.

Every SkyNet program includes four key elements:

COMPREHENSIVE TECHNOLOGY ASSESSMENT identifies immediate and future needs; creates a strategic technology roadmap; allows Sky IT Support to provide estimates for ongoing support and required projects; and quotes for necessary hardware and software purchases. A STABILIZATION PROPOSAL to guide you through the necessary upgrades and projects that stabilize and secure your network. INSTALL REMOTE SUPPORT AND MONITORING CAPABILITY to allow the SkyNet system to have access to systems and devices to be monitored and controlled. REGULARLY SCHEDULED MAINTENANCE AND SUPPORT consisting of both onsite and remote support to maintain a productive computing environment.

SkyNet Standard Package

Monitoring and Automated Services only
With the SkyNet Standard package, small businesses can afford the support that is typically expected in much larger organizations. Instead of waiting for a problem to occur with your network we provide automated monitoring 24/7 of your critical systems, applications and services. Review of that monitoring tells us when something isnt working. In fact we may know about it even before you do. Because the SkyNet system informs us whats wrong at the source we are able to fix problems far faster than if we had to rely on user symptoms resulting in less cost to fix and in less lost productivity. This Standard Package is for companies who do not require scheduled onsite support and simply want services preformed as needed. The advantage of this program is that a company can safely go for longer periods of time without onsite support knowing that their network is being monitored for critical issues and necessary patches are being performed automatically. SkyNet Standard Package is our entry level program designed for small companies with less then 10 users who rely on their network infrastructure primarily during normal business hours. Standard package provides: 24/7 Remote Monitoring/Alerts for listed devices and systems Sky IT Support will respond to critical and non-critical alerts during regular business hours by informing you of the problem and instituting, at your request, a resolution to the problem. Remote Support Once the SkyNet system is installed on your network our technicians can quickly access your systems and resolve most issues without an onsite service call. Online Customer Access to Monitoring System and Reports A detailed view of critical system being monitored displaying both status and historical performance including detailed reports on each server, workstation or device. Integrated Ticketing System An advanced web based ticketing system to track all support issues for your technician with a historical record of all incidents and their resolution details. Asset Management Automatic inventory of most hardware and software on your system.

Help Desk Support Help Desk support will be conducted as required to resolve issues that are impacting business operations and/or assist users in order to maintain productivity without interruption.
*Minimum purchase is $300 per month. Rates are

$15 per 15 minutes for a Junior Technician and $25 per 15 minutes for a Senior Technician.

SkyNet Premium Package

Monitoring, Automated Services and Proactive Support
In addition to the benefits of the SkyNet Standard Package, the Premier package includes scheduled on-site and remote support for your servers and workstations. Based on your organizations requirements, a Network Engineer will be onsite at your location for a predetermined number of hours per week and a Senior network Engineer will directly access your server(s) to verify the server(s) condition and backup status. With a preagreed amount of remote support hours available, the technician will automatically resolve issues without prior notification to the client during working hours, after working hours and weekends to assure uninterrupted network performance. The SkyNet Premium Package is for companies who want proactive and preventive networking support based on the SkyNet monitoring system. SkyNet Premium package is for the customer with 5 to 20 users who wants to hold Sky IT Support accountable to a higher level of responsibility and authority over their network. All the services of the Standard Package: 24/7 Remote monitoring/alerts for listed devices and systems Patch Management Remote Support Online Customer Access to Monitoring System and Reports Integrated Ticketing System Monthly Reports Plus the following additional services: Patch Management Sky IT Support will provide 24/7 monitoring of patch levels and remote installation and automatically updates patches on all covered equipment. Immediate Remediation During normal business hours and as soon as possible during non-business hours or as agreed, a Sky IT Support network engineer will remotely resolve any issues requiring immediate attention. Security Monitoring/Alerts Sky IT Support will provide security monitoring, alert and support services to all devices and respond to any detected security incident(s) immediately during normal business hours depending on severity. Proactive Preventative Maintenance Support Our team will conduct weekly/biweekly or monthly proactive on-site workstation support services as per our agreement. A network engineer will be assigned to your account to respond to all alerts and resolve all issues remotely as well as monitor the backup status and other critical server applications.

Help Desk Support Help Desk support will be conducted as required to resolve issues that are impacting business operations and/or assist users in order to maintain productivity without interruption. *Minimum purchase is $300 per month. Rates are
$15 per 15 minutes for a Junior Technician and $25 per 15 minutes for a Senior Technician.

SkyNet Premium Package Plus

Monitoring, Automated Services, Proactive Support and CTO Services
The SkyNet Premium Package Plus is our premier Outsourcing program for clients who want to completely outsource their network and desktop support and hold Sky IT Support accountable for the complete proactive maintenance, monitoring and repair of the network. This is an all-inclusive service for the company that wants to be 100% assured that their network is being professionally managed from top to bottom. Professional CTO services such as capacity planning, growth planning, backup procedures, project management and hardware/software integration are also provided. This program is like hiring a complete support IT team, suitable for companies from 20 to 100 users. All the services of the premium Package: 24/7 Remote monitoring/alerts for listed devices and systems Patch Management Remote Support Online Customer Access to Monitoring System and Reports Integrated Ticketing System Immediate Remediation Security Monitoring/Alerts Proactive Preventative Maintenance Support Plus the following additional services: An Assigned CTO /Account Manager Your CTO / Account Manager will: understand your long-term business objectives to recommend new solutions to improve the efficiency and productivity of your organization oversee the work of both the workstation technician and Senior Network Engineer plan and coordinate projects to assure timely completion make unscheduled on-site and remote inspections of your network to assure that your systems are operating at peak performance and that no necessary maintenance task is being over looked.

Help Desk Support Help Desk support will be conducted as required to resolve issues that are impacting business operations and/or assist users in order to maintain productivity without interruption.
*Minimum purchase is $300 per month. Rates are

$15 per 15 minutes for a Junior Technician and $25 per 15 minutes for a Senior Technician.