Centre Number Candidate Name

Candidate Number

UNIVERSITY OF CAMBRIDGE LOCAL EXAMINATIONS SYNDICATE Examinations in English as a Foreign Language

BUSINESS ENGLISH CERTIFICATE

Preliminary

0351/3
Test 023

Test of Listening
Wednesday 5 JUNE 2002 Morning

Approx. 40 minutes (including 10 minutes' transfer time}

Additional materials: Answer Sheet

TIME

Approx. 40 minutes (including 10 minutes' transfer time)

INSTRUCTIONS TO CANDIDATES Do not open this paper until you are told to do so. Write your name, Centre number and candidate number in the spaces at the top of this page. Write these details in pencil on your Answer Sheet if these are not already printed. Listen to the instructions for each part carefully. Try to answer all the questions. Write your answers on this question paper. At the end of the test you will have 10 minutes to copy your answers onto your Answer Sheet. Read the instructions for completing your Answer Sheet carefully. Write all your answers in pencil. At the end of the examination hand in both this question paper and your Answer Sheet. INFORMATION FOR CANDIDATES Instructions are given on the tape. You will hear everything twice. There are thirty questions on this paper.

This question paper consists of 8 printed pages.

SP (SC/KN) S25767/2 UCLES 2002

What does the woman want information about?

HOTEL

What does the man order?

0351,3 (T023) JunO2

PART T W O Questions 9 - 1 5

Look at the notes below. Some information is missing. You will hear a man leaving an answerphone message about electrical goods. For each question 9 - 15, fill in the missing information in the numbered space using a word, numbers or letters. You will hear the message twice.

Phone Message

COMPANY NAME:

(9)

Department Store

CONTACT NAME:

(10) Roger

PHONE NUMBER:

( I I ) 0I873 ..

URGENT-SEND:

(12)

fridge/freezer brochures

ALSO INCLUDE:

(I 3)

price lists

CHECK AVAILABILITY OF DISHWASHER MODEL NO: (14)

CUSTOMER NEEDS DISHWASHER:

(15)

mm wide

0351/3 (T023) JunO2

PART FOUR Questions 23 - 30 You will hear an interview with Michael Wright, a managing director, talking about his company, ALC. For each question 23 - 30, mark one letter (A, B or C) for the correct answer. You will hear the interview twice.

23 Michael's company first started in business A B C producing parts for lorries. doing lorry repairs. building special lorries for clients.

24 Michael joined ALC because he wanted to A B C continue as an engineer. run the production department. be a director.

25 At the time Michael became a director, ALC was A B C doing good business. buying new equipment. negotiating a contract.

26 Michael suggested that the company should A B C change its production methods. aim to take over its biggest rivals. increase its production rate.

27 One of the reasons ALC started producing ambulances was because A B C a customer had asked it to. the company already had a good design. the market for ambulances was fairly stable.

0351/3 (T023) JunO2

28 When it started producing ambulances, ALC's main problem was A B C competing with another company. having to cut its prices. losing a contract.

29 Michael feels ALC is unusual because the directors A B C are responsible for marketing the products. have little contact with managers. work on the production line.

30 Now ALC is now aiming to A B C improve its cash flow. recruit more staff. do more training.

You now have 10 minutes to transfer your answers to your Answer Sheet.

0351/3 (T023) JunQ2