PROBLEM SOLVING SKILLS USING SIX SIGMA METHODOLOGY DI POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH, SHAH ALAM

1.0 INTRODUCTION

Six Sigma Green Belt training provides participants with enhanced problem-solving skills, with an emphasis on the DMAIC (Define, Measure, Analyze, Improve and Control) model. Six Sigma Green Belt certification helps the employee serve as a trained team member within his or her function-specific area of the organization. This focus allows the Green Belt to work on small, carefully defined Six Sigma projects, requiring less than a Black Belt's full-time commitment to Six Sigma throughout the organization. The Green Belt has two primary tasks: first, to help successfully deploy Six Sigma techniques, and second, to lead small-scale improvement projects within their respective areas. As a support population, Green Belts can do much of the legwork in gathering data and executing experiments in support of a Black Belt project. They are practitioners that spend approximately 25% of their time on Six Sigma projects of their own or in support of Black Belt projects. During the Six Sigma Green Belt Training you will learn how to use many of the Six Sigma problemsolving methods and statistical tools to contribute to the success of your organization. Whether in healthcare, finance, manufacturing, government, or any other type of service or product based industry... Six Sigma Green Belt Training is ideal for anyone looking to get the most out of their career. Students will learn how to apply statistical methods for business process improvements like:

Communicating a business strategy across the organization Integrating with Lean Manufacturing, TOC, & other improvement methods Applying the DMAIC improvement process Selecting successful Six Sigma projects and project teams Planning and executing projects Significantly increasing profitability through Six Sigma projects Selecting the right statistical tools OBJECTIVES

2.0

After completing the 2 days course the participants shall :a) b) c) d) e) f) Understand the basic principles, techniques of Green Belt Six Sigma., Able to define problems in its root causes., Able to measure the define problem., Able to use statistical tools to analyzed and core potential of problems., Able to generate the ideas for improvement., Able to maintain executed improvement activities.

3.0

COURSE CONTENT 3.1. 3.2. Overview of six sigma Ability to define problems in its root causes a. Feeling the pain of the issue & cost of poor quality COPQ b. Relate the pain to monetary values c. To understand clearly own/organizational objective for such issue d. To be able to come out with measurable indices/metrics e. To familiarize oneself to the importance of having schedule Ability to measure the defined problems a. To have the ability to understand & come out with process flow b. To understand the importance of Time Deployment in each of the activities in the process c. To relate the PKIV & KPOV of the processes d. To practice Brain Storming approach when handling any issue with Teamwork spirit e. Ability to use systematic approach in filtering the Core Potentials KPIV Ability to statistically analyze the identified core potentials a. Ability to set Strategy towards analyzing Data b. Ability to perform Statistical Tests with Statistical Tools provided c. Ability to judge effectively on the Significance of each KPIV Ability to come out with good ideas for improvement a. To be creative & Innovative in thinking b. To be able to implement the best approach with Optimum benefits c. To get the idea of Do It Right The First Time Ability to maintain Executed Improvement activities a. To have knowledge on mistake Proofing b. To be familiar with SOP & understand its importance c. To understand the importance of monitoring any improvement activities

3.3.

3.4.

3.5.

3.6.

4.0

METHODOLOGY Lecture., Discussion., Nominal Group Training Discussion Within the Group Presentation

 5.0

Activities DARUTION

This course shall be held for 2 days per weeks for 6 weeks. 6.0 PROFESSIONAL FEES RM

7.0

TRAINER & FACILITATOR

Dr Ab Rahman Ibrahim, is a professional speaker, motivator, facilitator, trainer in the fields of marketing, communication, management, motivation, leadership, followership, entrepreneurial skill, team building, personal development, stress management and social etiquette. He has delivered the speech to the various government agencies, private sectors and non-governmental organization. He holds a PhD in Communication from Standford University, Master in Corporate Communication (UPM), and Certificate in Entrepreneurial Management from University of New England (Aust). He is also a Fellow of Commercial Management Institute (UK), Member of Institute of Commercial Management (UK) and a Certified Trainer registered with Pembangunan Sumber Manusia Berhad (PSMB).Dr Rahman currently teaching partimely at Pusat Pendidikan Luar (PPL) UPM and Pusat Pendidikan Professional dan Lanjutan (PACE) UUM.