SAP E-RECRUITING SUCCESS STORY

The activities that used to take us seven or eight clicks

in PeopleSoft's recruiting module are done now in just one or two clicks

Intervoice E-Recruiting Specialist Intervoice, Inc. Dallas, TX

I N T E R V O I C E
INTERVOICE STREAMLINES RECRUITING PROCESS WITH SAP E-RECRUITING
AT A GLANCE Company Intervoice, Inc. w w w. i n t e r v o i c e . c o m Business Objective S t re a m l i n e d t h e p ro c e s s t h a t e n l i s t e d managers, applicants and employees in the human capital mission: a t t r a c t i n g a n d re t a i n ing the best people. Implementation Partner ERP Solutions Existing Environment: PeopleSoft 8.01 E-Recruit Scope: - SAP E-Recruiting V3.0, - We b d y n p ro - Employee Self Service Integration (ESS) - Manager Self Service Integration (MSS) ERP Solutions Products Resume Parsing: W i t h re s u m e p a r s i n g t e c h n o l o g y f ro m E R P Solutions, your candidates fill out the e n t i re S A P a p p l i c a t i o n simply by attaching t h e i r re s u m e . PCR Builder : M S S P ro c e s s Automation

W ith more than 23 years of experience, Intervoice, Inc. (NASDAQ: INTV) is the market leader for innovative speech technology and optimized automation solutions that converge voice and data. Intervoice provides developers, enterprises, and carriers with the platform, software and services necessary to produce an i n t e r a c t i v e d i a l o g u e w i t h t e c h n o l o g y. T h e innovative voice and data solution results in improved operational efficiencies, revenue, and customer satisfaction for Intervoice's clients. A Microsoft Certified P a r t n e r, I n t e r v o i c e i s h e a d q u a r t e r e d i n Dallas with offices in Europe, the Middle East, South America, Africa and AsiaPacific. Like all technology leaders, Intervoice requires constant innovation to maintain its competitive advantage. This kind of

ERP Solutions. Human Capial Management Simplified

ERP Solutions, Inc. | 3131 McKinney Ave., Suite 430 Dallas, TX, 75204 | office :: 214.880.0099 x118 | web :: www.erp-solutions.com

innovation is dependant upon attracting and retaining the best people. U n f o r t u n a t e l y, t h i s i s e a s i e r s a i d t h a n d o n e in today's information age of unsolicited electronic resumes and piles of responses from individual job board postings. Intervoice needed a streamlined the process that enlisted managers, applicants and employees in the human capital mission: attracting and retaining the best people. Intervoice chose to implement SAP ERecruiting to address these challenges. SAP E-Recruiting covers the whole recruiting supply chain, from planning and budgeting to attracting candidates, hiring, and retaining employees. TRADITIONAL RECRUITING VS . TALENT WAREHOUSE SAP E-Recruiting is powered by a talent warehouse, an advanced database that a l l o w s r e c r u i t e r s t o p l a n f o r, f i n d , t r a c k , and manage potential employees and external candidates. As opposed to traditional reactive recruiting process that springs into action upon vacancies, the talent warehouse is a proactive database where internal and external candidates register their interests and skills for positions before they become available. More than expediting the sourcing of talent for available positions, the proactive talent warehouse ensures that Intervoice never accepts a less than ideal match for open requisitions.

IMPLEMENTATION PROCESS Finding an implementation partner was not easy because SAP E-Recruiting is an emerging technology that incorporates many associated SAP technical skill sets. In addition, Intervoice had lofty objectives for the ultimate recruiting solution, a limited budget, and an aggressive implementation timeframe. Intervoice chose ERP Solutions, Inc. to implement ERecruiting due to their wealth of experience with E-Recruiting and the successful results they delivered on Intervoice's SAP HR implementation. Intervoice dedicated two part-time internal resources (one functional business, one technical) to help guide the implementation process. ERP Solutions dedicated only one full-time and two parttime resources to the E-Recruiting implementation. Even with these limited resources, the extensive-scoped ERecruiting project was taken live in only 16 weeks. "I find it more effective to have a few skilled and experienced resources rather than armies of inexperienced people," said Brandon To o m b s , ERP S o l u t i o n s E - R e c r u i t i n g P r o j e c t M a n a g e r. "We were able to be successful with an aggressive scope and limited timetable because the experienced team knew what needed to be done, were well coordinated, and dedicated to the success of the project."

ERP Solutions. Human Capial Management Simplified

ERP Solutions, Inc. | 3131 McKinney Ave., Suite 430 Dallas, TX, 75204 | office :: 214.880.0099 x118 | web :: www.erp-solutions.com

THE COMPLETE E-R ECRUITING SOLUTION Intervoice implemented an aggressive scope of technologies to complete their ERecruiting solution. The following items are considered key to the overall solution: SAP E-Recruiting solution - Resume parsing functionality to speed up the candidate's application process - Automated correspondence with applicants - Applicant tracking with automated task creation via SAP workflow - Applicant analytics - Hi-speed job searches using SAP's TRex indexing solution - Seamless encryption using Microsoft's Internet Security and Acceleration Server Manager Self Service (Web Dynpro Version) - Requisition of new positions for recruiting - Views of short-listed candidates - Personnel Change Requests, optimized for intuitiveness Employee Self Service (Web Dynpro Version) - Internal job searching and application integrated into SAP Portal SUCCESSFUL OUTCOMES The SAP E-Recruiting application as implemented by ERP Solutions achieved Intervoice's recruiting objectives. The entire recruiting lifecycle benefited from the solution. To p o t e n t i a l e m p l o y e e s , S A P E - R e c r u i t i n g minimizes the effort needed to complete

t h e a p p l i c a t i o n p r o c e s s . To e n h a n c e t h e application experience, ERP Solutions added resume parsing to the standard ER e c r u i t i n g f u n c t i o n a l i t y. R e s u m e p a r s i n g allows applicants to complete several forms simply by uploading an existing resume. This reduced effort process ensures that Intervoice gets more completed applications from passive job seekers, individuals that are currently employed but considering a career c h a n g e . A d d i t i o n a l l y, t h e E - R e c r u i t i n g solution as implemented by ERP Solutions delivers a cutting-edge applicant experience that demonstrates Intervoice's culture of innovation. SAP E-Recruiting provides managers an easy-to-use intuitive means of initiating the recruiting and personnel processes. Through the manager self service (MSS) portal, managers are given unprecedented access to information about the human resources they are charged with developing into tomorrow's superstars. Recruiting personnel at Intervoice benefit from the streamlined process that has eliminated many painstaking steps that were previously required to complete an employee requisition. "The activities that used to take us seven or eight clicks in PeopleSoft's recruiting module are done now in just one or two clicks," said Dwight Jones, an Intervoice E-Recruiting Specialist. Current Intervoice employees are given a platform to register their skills and inter-

ERP Solutions. Human Capial Management Simplified

ERP Solutions, Inc. | 3131 McKinney Ave., Suite 430 Dallas, TX, 75204 | office :: 214.880.0099 x118 | web :: www.erp-solutions.com

ests so that they can be more easily considered for upcoming vacancies. This approach ensures the retention and advancement of existing employees. Human resources personnel enjoy the ease of pulling applicant data from E-Recruiting directly into the new employee hiring process. THE NEXT GENERATION The next generation of Human Capital at Intervoice will be to refine the capability to search for and develop specific skills required to increase organizational intelligence. The key steps that will be taken: - Development of a catalog of the skills that are important to the company-both core competencies that all employees should possess and the competencies required for individual occupations. - Capture the skills each applicant has demonstrated in her past work experience and match against the skill requirements of the job. - Have managers assess employee skills during the appraisal process and identify skills growth opportunities for the employees. - Providing the employee opportunity for skills growth through the SAP E-Learning solution. RECOMMENDATIONS When speaking about their recent SAP E-

Recruiting implementation, Don Brown, Executive Vice President of Human Resources for Intervoice, makes his opinions known. "First and foremost, pick a partner that has done this before. This is a complicated integration of several newer technologies, so there are many consulting companies willing to allow you pay for their learning curve. I am certain that had I chosen the wrong implementat i o n p a r t n e r, E - R e c r u i t i n g w o u l d h a v e cost twice as much to implement." "We are very excited about the future w i t h E - R e c r u i t i n g , " M r. B r o w n c o n t i n u e d . "Beyond just shortening the time required to recruit and hire, I believe that E-Recruiting will lead to better candidates and employees that stay with I n t e r v o i c e f u r t h e r i n t o t h e i r c a r e e r. F o r these reasons, I would highly encourage companies to take a strong look at SAP ERecruiting." ABOUT ERP SOLUTIONS As an SAP Services Partner and Safe P a s s a g e P a r t n e r, E R P S o l u t i o n s p r o vides highly specialized human capital m a n a g e m e n t ( H C M ) e x p e r t i s e f o r S A P. With a passion for simplifying SAP HCM, ERP Solutions has revolutionized the HR industry with world-class packaged software solutions. For more infrormation please visit www.erp-solutions.com.

ERP Solutions, Inc. 3131 McKinney Ave., Suite 430 Dallas, TX, 75204 office :: 214.880.0099 x118 fax :: 214.722.0195 email :: jandersen@erp-solutions.com web :: www.erp-solutions.com