Method 2: Manually starting XP with a clean boot (advanced user only) This section is intended for advanced computer

users. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or contac t Support. For information about how to contact Microsoft support, visit the fol lowing Microsoft Web site: http://support.microsoft.com/contactus/ (http://support.microsoft.com/contactus/ ) To manually start Windows XP with a clean boot, follow these steps: Step 1: Start the System Configuration Utility 1. Click Start, click Run, type msconfig, and then click OK. 2. The System Configuration Utility dialog box is displayed. Step 2: Configure selective startup options 1. In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup. 2. Click to clear the Process SYSTEM.INI File check box. 3. Click to clear the Process WIN.INI File check box. 4. Click to clear the Load Startup Items check box. Verify that Load System S ervices and Use Original BOOT.INI are checked. 5. Click the Services tab. 6. Click to select the Hide All Microsoft Services check box. 7. Click Disable All, and then click OK. 8. When you are prompted, click Restart to restart the computer. Step 3: Log on to Windows 1. If you are prompted, log on to Windows. 2. When you receive the following message, click to select the Don't show thi s message or launch the System Configuration Utility when Windows start check bo x, and then click OK. Notes * You have used the System Configuration Utility to make changes to th e way Windows starts. * The System Configuration Utility is currently in Diagnostic or Selec tive Startup mode, causing this message to be displayed and the utility to run e very time Windows starts. * Choose the Normal Startup mode on the General tab to start Windows n ormally and undo the changes you made using the System Configuration Utility.

Step 4: Optional step to disable features If the clean boot fixed the error, you do not have to perform this step. Important If your problem is not fixed and you do have to follow this step, it p ermanently removes all restore points from your computer. The System Restore fea ture uses restore points to restore your computer to an earlier state. If you re move the restore points, you can no longer restore Windows to an earlier state. This step temporarily disables Microsoft features such as Plug and Play, network ing, event logging, and error reporting. 1. Click Start, click Run, type msconfig, and then click OK. The System Configuration Utility dialog box is displayed. 2. Click the General tab, click to clear the Load System Services check box, and then click OK. 3. When you are prompted, click Restart to restart the computer. If these steps helped you start your computer in a clean-boot state, you are fin ished. If these steps did not help, go to the Next Steps section. If you have to r eturn your computer to a normal startup state, go to Steps to configure Windows t o use a Normal startup state . Steps to configure Windows to use a Normal startup state After you used the clean boot to resolve your problem, you can follow these step s to configure Windows XP to start normally. 1. Click Start, and then click Run. 2. Type msconfig, and then click OK. The System Configuration Utility dialog box is displayed. 3. Click the General tab, click Normal Startup - load all device drivers and services, and then click OK. 4. When you are prompted, click Restart to restart the computer. Back to the top