1001tech IPvox

Discover the true value of communicating with your customers.

IP Telephony Software-Based : Customer Management & Call / Contact Centre Solutions

www.ip-vox.com

1001tech IPvox

Why Us?
Small Business Pricing for big
business, enterprise-class solutions rental options / pay-as-you-go / zero capital expenditure / low total cost of ownership

Speed of
implementation

Flexibility / Scalability to mix &

match hardware / upgrade according to needs

Efficiency increase of
customer management operations

We Understand
Cost overhead
reductions

Your Communications Needs

Customer satisfaction
increase

At 1001tech IPvox, we believe that the art and science of communications is at the core of all that we are as both individuals and complex organisations. Our range of solutions is aimed simply at enabling you to build effective relationships; forging those special and robust connections that make your business a success. Maximising value for our clients has always been our philosophy, so you can be sure that the sophistication we provide does not come at a heavy price and delivers full flexibility for your specific requirements. Talk to us.

Profit through proactive

customer contact and retention

What We Can Do For You

All-In-One Call / Contact Centre Solution
1001tech IPvoxs EzyTouch is the flagship IP-based all-in-one software solution for all your call / contact centre needs. Face the challenges of customer interaction with utmost confidence as we deliver unbeatable value and quality at truly affordable prices.

The cost of talking to your customers is much lower than you think.

Key Functionalities
Auto Attendant
Answers calls 24/7 with personalised greetings and routes calls to the right people. Reduce the receptionist overhead of repetitive call-answering. Enhance your company image by ensuring calls are answered in a consistent manner.

Skills-Based Routing
Match your agents skill-sets to your callers needs via an algorithm-based call distribution. Get the right calls to the most qualified agents available every time. Distribute calls efficiently to your agents, maximising labour efficiency and minimising operating costs.

Voice Logger
Improve your agents performance and customer service by recording and logging all calls that come through your contact centre. Voice Logger detailed reports let you know the date, time, duration, Caller ID (ANI) and number dialed (DNIS).

Reporting
Get access to comprehensive, real-time statistical reports relating to agents, skills, productivity and contact activity for management analysis.

Interactive Voice Response (IVR) Call Routing

Automated self-service makes it easy for your customers by using automated voice menus that gather call routing information and deliver pre-recorded announcements. Improve customer satisfaction and increase revenue with efficient call handling that lets your customers reach you all the time. We make it simple for customers to make enquiries, place orders or schedule service 24/7.

EzyTouch Outbound Campaign Manager

If your business makes outbound calls for any functions such as telemarketing, collections or bill payment notification, our Outbound Campaign Manager will optimise that process for you. Maximise financial returns from proactive marketing campaigns. Build goal-oriented outbound campaigns targeting distinct customer groups. Leverage on real-time data to increase the hit ratio of marketing campaigns.

Agent Desktop
Our proprietary Agent Desktop is a user-friendly GUI that ensures your agents have all the right tools and information to make the right decisions during all situations. Call management and telephone control via a graphical user interface. Real time visibility of queuing and agent activity. Informative screen pops - as calls are delivered. Information delivery to as many PCs on the network as desired.

Supervisor Desktop
The Supervisor Desktop enables supervisors to turn their contact centre into a well-oiled machine with all the intelligence they need to react instantaneously. Monitor complete activity within the contact centre: queue status, service levels, abandonment rates and traffic volumes. Monitor the status of every local and remote agent in real-time over the LAN or WAN. Adjust agent skills on the fly (supervisors can change skills-based routing for agent whenever necessary).

IP PBX
Our IP PBX solution is a cost-effective, robust and fully expandable business telephone system thats designed to deliver voice and video over a data network. Eliminate long-distance toll-charges and reducing wiring costs. Use any combination of hardware that meets your needs and budget. All the features of standard PBX (call transfer, waiting, forwarding etc.) with advanced features to enable call centre style handling and distribution.

Customer Management
Leverage on the power of CRM applications through the ability to fully integrate with our EzyTouch contact centre solution. Enjoy the best of both worlds as we enable you to reach your customers armed with the best knowledge possible. Fully supported EzyTouch integration with any CRM application of your choice. Improved analytics and real-time access to customer data from your CRM.

Corporate Profile
1001tech IPvox Sdn Bhd is a member of 1001tech Group and is Multimedia Super Corridor (MSC)-status. We specialise in IP telephony software-based customer management and call / contact centre solutions. Our prime focus is in the delivery of high quality solutions at competitive prices for organisations across the region. Incorporated in 2000, the company has grown to be a leader in providing solutions for both small and medium-sized enterprises (SMEs), as well as large companies through its EzyTouch product lines. We have also been under awarded Malaysian Development Corporations (MDeC) MSC Malaysia R&D Grant Scheme (MGS). To date, we have successfully built a network of channel partners in 13 countries across Asia, the Middle East and Europe. Visit us at www.ip-vox.comV

1001tech IPvox

1001tech IPvox Sdn Bhd (537018-X) (formerly IPVox Sdn Bhd) Lot 7.16, Level 7, 1 Tech Park, 7 Tanjung Bandar Utama, Bandar Utama, Petaling Jaya 47800, Selangor, Malaysia p: +603 7722 1001 f: +603 7722 3001 sales@1001tech.com.my www.ip-vox.com Subsidiary of:

1001tech Group
Talk to us.

We understand your ICT needs.