ADVANCED CERTIFICATE IN

LOSS PREVENTION
Strategies to reduce stock loss in retail chains, warehouses, factories & businesses

02 - 04 OCTOBER 2011 RADISSON BLU DUBAI DEIRA CREEK UAE

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COURSE OVERVIEW
This course is designed for those persons working in retail chains, h warehouses, factories or other corporate environment where there are high risks to the security of physical assets. This specialized hands-on training is designed not only for security teams but also for those who want a better understanding of how to reduce property and stock loss not only from customers but also from their own staff. Statistics show that over 50% of stock losses are internal and we show you the specialized techniques that you can use to identify and reduce those losses. This 3 days course provides realistic scenario training where each course participant learns how to detect, apprehend and interview offenders involved in theft. You will improve your skills in detection and apprehension techniques using practical training rather than theory based.

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YOUR INTERNATIONA YOUR INTERNATIONAL COURSE FACILITATOR

Adrian Francis
Dip.Sec.Man.,Grad.Cert.Man.,Dip.Gov.Inv.

Director of Training/ Chief Instructor Australian School of Security & Investigations

Adrian Francis has a long career in law enforcement, investigations and security intelligence. Extensive experience in specialist covert intelligence gathering operations coupled with over 25 years experience as a senior criminal and corporate investigator has given Adrian the background knowledge and hands on experience to ensure that Delegates receive only the most up to date and professional training available.

Loss Prevention will enable delegates to:

Reduce your company or business stock loss Audit and cross checking your system and procedures Provide customised long term solutions Reduce your insurance premiums Identify risks and take action to minimise those risks Save money by identifying employees engaged in theft Learn covert surveillance techniques Learn how to manage angry staff or customers

PROFILE
Consultant for government and private sector on investigator training and development New South Wales Police Rescue Squad Course Drug Enforcement Agency Crime Scene Investigators Australian Federal Police Surveillance Detective Advanced Certificate in Criminal Investigations Arson Investigators Certificate Advanced Diploma in Risk Management Certificate IV in Government (Fraud Control & Investigations)
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All things can be forgiven

if we can progress
- Cat Stevens

TESTIMONIALS
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The training was excellent, Adrian makes Loss Prevention techniques simple to understand and I went back to work with a new outlook on how I look at customers and what we do to prevent theft. This is the first training class where I felt all training material was delivered successfully through many practical exercises. Best course I have done for a very long time. 10 out of 10. Your approach to Loss Prevention by looking at it as an investigation was brilliant. Great course, I realised just how naive I was as a Manager to put nearly all my stock losses down to shop lifters. It wasn't until I got back to work that I identified the problem as internal theft and after a few staff movements cut my losses by 80%.

Over 25 years experience as an Investigator in both law enforcement and general investigation environment. Extensive experience in investigations targeting all levels of crime. Accredited trainer and Director of Registered Training Organization with strong background in investigator training and risk management. Key skills in technical based investigations, evidentiary, identification, evaluation, deployment of restricted surveillance and security equipment including GPS and RF tracking equipment and other related equipments. Consultant for corporate clients for risk management, security procedures, surveillance, investigation techniques local and international. Extensive knowledge and experience in investigation of crime and serious corruption in the Government & Organizations. Promote, contribute and instruct in safe working practices (OH&S) Check and evaluate all briefs of evidence where specialist investigative services are involved.

360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.

COURSE CONTENT
ALL SESSIONS WILL BE THEORY AND PRACTICAL BASED

DAY1 SURVEILLANCE
Participants are instructed in the theory of surveillance and how to detect suspicious persons in a retail environment. Legal considerations are explored to ensure that all surveillance is carried out ethically and lawfully. Various methodologies that can be used to detect and reduce employee theft in the workplace. Use of various information-gathering equipment How to gather evidence to be later used in disciplinary proceedings or in court. A practical surveillance session will be carried out in one of the local shopping centre to enhance the participant's skills using one of our trademark training methods called "Reverse Perspective Surveillance".

WHY THIS EVENT

This Loss Prevention Course is not simply designed for security personnel. It is designed so that persons from any level can identify, detect, respond and continually improve Loss Prevention techniques in their workplace. We bring out the best in each team member by not lecturing to them but by having them involved in scenarios using practical training using true to life situations. During the course, participants are exposed to many specialist areas associated with Loss Prevention. 10 specific techniques include: 1. Covert Surveillance techniques 2. Radio Communication Protocols 3. Investigating Employee Theft 4. Body Language 5. Approaching an Offender 6. Interview techniques 7. Preservation of Evidence 8. Legal Requirements 9. Report Writing 10. Occupational health and safety

DAY2 APPROACH & INTERVIEWING

Course participants will be instructed in how to deal with and approach suspected offenders so that the situation is not escalated and reduces the need for physical force to be used. A basic session in MOAB (Management of Aggressive Behavior) techniques will be conducted. This training is accredited across the United States and is considered the best training for those persons having to apprehend or approach persons that may become aggressive or violent. Participants will be instructed in Interviewing techniques and how to write a comprehensive statement in a clear and concise manner. Participants will be required to prepare a statement in a practical environment being involved in a scenario exercise.

DAY3 PRACTICAL EXERCISES

Participants will be required to be involved in a full day of practical sessions concerning the detection and apprehension of an offender (Scenario Situation) and will then be required to write a report on the incident. This training is considered by many on our clients to be of the greatest importance as participants learn from their mistakes during training. The afternoon session will include instruction on how to prepare and give evidence at court. The course will end with a debrief session to discuss any issues that may arise.

WHO SHOULD ATTEND

All security staff from large retail chains, warehouses, factories or any other business that suffers stock loss through customers or employees, especially: Chief Security Officers Internal Auditors, Finance Security Officers Loss Prevention Officers Investigation Officers Plain Clothes Security Officers Undercover Security Officers Surveying Officers etc.

COURSE SCHEDULE
8.00 8.30 10.30 - 11.00 12.30 - 13.30 14.30 - 15.00 16.30 Registration & Coffee/Tea Workshop commences Morning coffee/tea Lunch Afternoon coffee/tea End of day
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ADVANCED CERTIFICATE IN LOSS PREVENTION

Strategies to reduce stock loss in retail chains, warehouses, factories & businesses

REGISTRATION FORM
Fax: +603 9205 7788 Tel: +603 9205 7778 Mobile: +6016 3326 360 Email: kris@360bsi.com
THE CERTIFICATES
Participants will be awarded an academic Certificate, an Australian Nationally Accredited Statement of Attainment for the unit: PRS 30303 Certificate III in Investigative Services Note: Completion of this certified course will enable the candidate to pursue higher level qualifications, i.e. 1. Diploma program 2. Professional Security Intelligence Course (Australia)

02 - 04 OCTOBER 2011 RADISSON BLU DUBAI DEIRA CREEK UAE

DELEGATES
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OTHER CERTIFIED PUBLIC COURSES

Security Operations & Investigation Root Cause Analysis Emergency Dispatch & Control Center Operations Emergency Response Management Warehouse & Distribution Security Advanced Covert Surveillance Crowd Management & Riot Control

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Hotel Contact Details:

For Room Reservation, contact for 360BSI corporate rates. Telephone: 00971 4 2057105 Fax: 00971 4 2234698 E-mail: reservations.dxbza@radissonblu.com Radisson BLU Hotel, Dubai Deira Creek Baniyas Road, P.O. Box 476, Dubai, UAE

AUTHORIZATION
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General Information:
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Closing date for registration is 26th September 2011. The fees cover lunch, tea breaks, materials and certificate. Official confirmation will be sent, once registration has been received. Participants will need to arrange their own accommodation. Attire: Smart Casual

Organization :

Cancellations/Substitutions
Substitutions are welcome at any time. Please notify us at least 2 working days prior to the event. All cancellations will carry a 10% cancellation fee, once a registration form is received. All cancellations must be in writing by fax or email at least 2 weeks before the event date. Cancellations with less than 2 weeks prior to the event date carry a 100% liability. However, course materials will still be couriered to you.

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COURSE FEES

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PAYMENT DETAILS
Payment is required within 5 days upon receipt of the invoice. Bank transfer: 360 INTERNATIONAL LIMITED Standard Chartered Bank P.O.Box 999 Al Fardan Building, Al Mankhool Area, Bur Dubai, Dubai, U.A.E Account No: 02-2077311-01 USD Swift No: SCBLAEADXXX All payments must be received prior to the event date

USD 2,695 per delegate USD 6,600 - Special for Group of 3 USD 10,000 - Special for Group of 5
The fee does not include any taxes (withholding or otherwise). In case of any taxes applicable the client has to ensure that the taxes are paid on top of the investment fee paid for the course. Compliance with the local tax laws is the responsibility of the client.

* Save up to 50% for In-house Training program

360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.

www.360bsi.com/security