Name

Dhaval
Sagar Sitaram
Jigish Patel
Rajesh Arora
Chhavi Aggarwal
Deepak Narayan
Mohit Tyagi
Sneha
Neha Agarwal
Ekansh Babbar
Vivek Singh
Ashish Jain
Abhishek Jain
Anuj agarwal
Sandy
Deep Tarun
Ankit Mehrotra
veena venkat
Nikhil Singhal
Aman Narang
Ajay LAxman
Srini
Nikhil S Patil
Mehul Bakliwal
Deepika Mangla
Virat
Sandeepan Raha
Ankit
Megha Mukerjee
Akshay Ringe
Shantanu Kumar
Shantanu Kher
Arjun Dutt
Rohan Gupta
Karan Talwar
M Ramya
Arjun
Kanyaka Basu
Nitesh Bhardwaj
Himanshu Gahlaut
Abha
Jai Dhiman
Tilak Agarwal
Pulkit
Rahul Sharma

Age

Gender
25 Male
24 Male
24 Male
25 Male
24 Female
50 Male
26 Male
25 Female
25 Female
22 Male
25 Male
26 Male
24 Male
26 Male
27 Male
25 Male
25 Male
24 Female
24 Male
24 Male
25 Male
24 Male
25 Male
24 Male
23 Female
25 Male
28 Male
25 Male
27 Female
28 Male
30 Male
25 Male
23 Male
25 Male
24 Male
23 Female
23 Male
26 Female
24 Male
24 Male
23 Female
35 Male
21 Male
25 Male
26 Male

Monthly Income
0-15k
0-15k
0-15k
>80k
0-15k
30k-50k
30k-50k
0-15k
0-15k
0-15k
15k-30k
30k-50k
0-15k
15k-30k
30k-50k
15k-30k
15k-30k
0-15k
0-15k
0-15k
15k-30k
15k-30k
15k-30k
0-15k
0-15k
30k-50k
>80k
30k-50k
30k-50k
50k-80k
50k-80k
15k-30k
30k-50k
15k-30k
30k-50k
0-15k
15k-30k
15k-30k
0-15k
>80k
0-15k
50k-80k
30k-50k
15k-30k
15k-30k

How old is your

car?
6
3
10
1
1
5
5
6
5
5
2
4
1.5
3.5
2
1.5
2.5
10
1
4
4
2
8
1
2
8
7
4
1
3
1
0.25
4
6
8
3
4
10
0.5
5
3
2
2
6
8

Chetan
Kartik Luthra
Nikhil Gupta
Rohan
Samir Kumar
Jigar Parekh
Neelam Aggarwal
Sushmita Das
Natasha Gulati

24 Male
24 Male
24 Male
36 Male
38 Male
25 Male
47 Female
25 Female
25 Female

50k-80k
15k-30k
15k-30k
50k-80k
>80k
50k-80k
30k-50k
30k-50k
15k-30k

1
5
2
7
2
3
5
1.5
2.5

Ankit Jain
tanu
Mohit Gupta
karan
Shauvik
Anirvan Sen
nishant barnwal

24 Male
24 Female
25 Male
24 Male
25 Male
24 Male
26 Male

0-15k
0-15k
0-15k
15k-30k
0-15k
0-15k
30k-50k

3
2
2
3
2
0.5
1

RUCHI
shilpi

24 Female
25 Female

0-15k
0-15k

2
2

How frequently do
you get your car
serviced?
Once in a year
Once in 3 months
Once in a month
Once in 3 months
Once in 3 months
Once in 6 months
Once in 3 months
Once in 6 months
Once in a month
Once in 6 months
Once in 3 months
Once in 3 months
Once in 6 months
Once in 3 months
Once in 3 months
Once in 6 months
Once in 6 months
Once in 6 months
Once in 6 months
Once in 6 months
Once in 6 months
Once in 3 months
Once in 3 months
Once in 3 months
Once in 6 months
Once in a month
Once in 6 months
Once in 6 months
Once in 2 months
Once in 3 months
Once in 2 months
Once in 3 months
Once in 6 months
Once in 6 months
Once in 3 months
Once in a year
Once in 6 months
Once in 2 months
Once in a month
Once in 2 months
Once in 2 months
Once in 3 months
Once in 6 months
Once in 6 months
Once in 2 months

Car Model you

have
Maruti 800
Honda Civic
Maruti 800
Hyundai i20
Swift
Maruti Alto
Accent
Honda City
Santro
Honda Civic
WagonR
Esteem
i-10
Santro
Spark
WagonR
Alto
Honda Civic 2010
Dzire
SX4
Honda City
SX4
Ford Escort
Swift Dzire
i10
Maruti 800
Tata Indigo
Alto
i10
Alto
Chevrolet U-VA
WagonR
Maruti Alto
Hyundai Santro
Maruti Zen
WagonR
Maruti Alto
Zen
i10
WagonR
Fiat Palio
WagonR
Swift Dzire
Ford Fiesta
Baleno

My previous years
of experience with
the service
Proximity of
provider is a factor service station to
for continuing with
my residence
the same service
influences my
station
decision making
6
6
6
4
3
3
6
7
5
7
6
5
6
6
6
7
7
7
7
7
6
6
5
5
7
5
5
5
7
7
5
6
7
6
5
1
6
5
6
6
5
5
7
4
6
5
5
7
7
7
6
6
7
5
5
3
6
6
5
6
3
4
5
5
6
5
6
5
6
7
5
4
6
5
6
5
7
7
6
5
6
5
6
2
6
5
7
6
3
5

Service station
brand matters to
me while choosing
a service provider
(e.g. Pasco, Apra
etc.)
3
5
3
5
4
6
6
5
4
5
4
6
5
6
3
3
4
5
3
4
5
5
3
5
7
6
5
4
3
6
4
2
3
7
5
3
5
6
4
6
4
6
6
4
2

Once in 3 months
Once in 6 months
Once in 6 months
Once in 3 months
Once in 2 months
Once in 6 months
Once in 6 months
Once in 6 months
Once in 3 months
Once in 6 months
Once in 6 months
Once in 6 months
Once in 6 months
Once in 2 months
Once in a month
Once in 2 months
Once in 6 months
Once in 6 months

Palio
Santro Xing
Swift Dzire
Maruti Zen
Swift Dzire
Palio
Santro Zing
i-20
Honda City
Maruti Alto, Maruti
Swift
i 10
Wagon-R
maruti alto
i10
BMW X1
Punto
TATA SAFARI
DICOR
honda city

3
6
7
7
3
6
7
6
5

1
7
5
5
3
5
6
6
6

1
4
3
2
3
6
6
5
5

5
3
6
3
6
5
4

6
5
6
4
6
5
6

3
6
4
6
4
7
3

6
6

5
7

6
5

Quick and timely

services plays an Peer references
Trust plays an
important role
and word of mouth
important role
while choosing a
influences my
while choosing my
service station
decision making
service provider
7
6
7
6
6
6
4
6
6
6
7
7
5
4
5
7
7
6
6
5
6
7
7
7
7
4
7
7
7
7
5
6
7
6
4
5
6
6
4
6
5
5
5
5
7
5
6
5
6
5
5
6
5
5
5
6
6
7
7
7
6
4
6
7
4
7
6
5
6
7
4
7
7
5
7
6
4
5
7
5
7
6
4
7
7
5
6
6
2
6
6
5
5
7
5
7
5
6
6
6
5
5
7
5
6
5
5
6
7
7
6
7
5
6
5
5
5
5
6
5
5
7
5
6
3
6
7
6
6
6
6
7
6
1
7

Credibility of the
Technical
service provider
soundness and
matters while
friendly behavior
choosing a service of the staff appeals
station (uses
to me while
genuine
choosing a service
accessories etc.)
station
7
6
6
5
5
2
6
6
6
5
6
6
6
7
7
7
4
4
7
5
6
5
6
6
4
6
6
6
6
7
6
5
5
5
6
5
7
6
5
5
7
6
7
6
6
6
7
6
7
7
5
6
7
5
7
6
7
6
6
6
6
7
7
5
6
5
6
7
6
6
7
5
6
5
6
5
6
5
6
5
6
5
6
7
7
7
7
7
7
7

7
7
5
7
4
7
5
6
6

7
4
5
4
6
7
4
4
5

6
7
6
5
6
5
6
5
6

4
7
7
5
5
6
7
5
7

5
7
5
6
5
5
6
6
5

7
6
6
5
6
6
7

6
6
6
4
6
5
7

7
6
6
7
5
5
7

7
7
6
7
5
5
7

6
5
5
6
7
5
7

5
5

4
7

6
6

6
5

5
6

I choose my
service provider on
the basis of range
Cost of service
Pick and drop
of services offered plays an important services from my
(wheel balancing,
role while
service provider
alignment, car
choosing a service
influences my
washing etc)
provider
decision making
5
5
3
5
6
5
6
5
4
5
6
5
5
6
3
5
5
4
6
7
5
6
6
6
4
4
7
6
7
4
6
6
4
5
6
6
2
5
2
6
6
5
5
2
7
5
7
5
5
6
6
7
7
5
4
5
4
4
6
4
5
7
4
2
4
3
5
6
5
7
5
5
7
5
6
5
4
7
5
5
5
5
5
3
3
6
3
7
5
5
7
5
3
5
5
2
5
6
6
6
7
6
7
5
6
6
5
2
5
5
6
5
6
4
7
4
3
7
4
3
5
5
3
6
5
4
6
5
5
5
5
6
1
4
1

The appearance of
Promotions,
the service station
advertising
appeals to me
campaigns,
while choosing the discount offers
service provider
influences my
(i.e. cleanliness,
choice of service
spacious etc.)
provider
3
4
5
4
5
5
5
4
4
3
5
3
5
4
6
5
4
5
2
2
4
4
5
5
5
5
6
5
1
2
4
3
5
4
1
4
3
3
5
4
5
1
4
1
3
4
4
4
4
6
6
3
5
3
3
2
4
4
4
3
4
5
5
5
5
4
6
3
6
5
4
3
5
5
3
3
4
3
4
4
5
2
7
5
5
6
7
4
5
2

5
5
6
5
5
7
7
5
4

4
6
4
4
6
4
2
5
4

4
7
4
7
3
3
7
6
5

5
4
4
6
4
5
2
6
5

5
5
3
3
4
5
6
5
5

5
5
5
5
6
6
5

3
4
5
5
5
6
5

5
5
4
4
6
6
5

4
4
3
5
6
6
4

4
2
3
3
5
6
5

6
6

3
7

5
5

4
6

6
6

I am satisfied with
the quality of the
services provided
by my service
provider
6
6
4
5
5
6
6
6
6
6
6
6
6
6
6
6
6
5
6
5
6
4
6
5
6
5
6
5
6
6
6
5
5
5
5
6
6
6
5
6
6
6
7
6
5

My service
provider
consistently
delivers a good
service
6
5
5
5
5
5
6
5
2
5
5
6
5
6
6
5
4
5
6
6
6
5
5
5
6
6
6
5
6
6
6
5
5
5
4
6
6
5
6
6
6
6
7
6
5

Overall I am
I am satisfied with satisfied with my
the cost of
car service
services
provider
5
6
5
5
3
4
6
5
4
5
4
6
6
6
6
6
3
4
1
5
6
6
6
6
5
6
5
7
6
6
6
6
5
5
5
5
6
6
5
6
5
6
2
4
5
5
4
5
6
6
6
6
5
3
5
5
6
5
5
6
6
6
5
5
5
6
5
5
4
3
5
6
4
5
5
7
6
5
6
6
5
6
6
6
5
5
3
6
3
4

Cluster
Membership
1
1
3
1
1
1
1
1
1
1
1
1
3
1
1
1
1
3
1
1
1
2
1
1
1
1
1
2
1
1
3
3
1
1
1
3
1
1
1
1
3
1
1
1
2

6
5
5
5
5
6
7
5
5

6
6
5
6
5
5
6
5
6

6
3
6
6
4
5
6
5
5

6
5
6
6
5
5
6
5
6

6
5
5
5
6
6
5

6
5
5
5
6
6
6

6
3
5
5
5
6
5

6
5
5
5
6
6
5

5
6

4
6

4
6

5
5

3
1
1
1
3
1
1
1
1
1
1
1
1
1
1
1
1
1

Factor Score
32.25
32.75
27.33
34.75
29.25
33.75
35.17
37.58
29.75
34.25
33.08
32.83
28.67
34
30
31.58
31.83
29.67
30.5
33.33
32.92
28.42
30.58
33.42
37.17
32.58
33.67
29.17
31.25
32.08
30.33
30.5
31.92
34.67
33.83
29.92
33.92
32.75
31.17
32.17
31.42
32.5
35.33
35.08
23.75

Factor 1

Factor 2
5.75
5.25
4
5.25
4.75
5.25
6
5.75
3.75
4.25
5.75
6
5.5
6
6
5.75
5
5
6
5.5
5.75
3.75
5.25
4.75
6
5.75
5
5
5.75
5.75
6
5
5.25
5
4
5.75
5.25
5.75
5.5
6
5.75
6
6
5.25
4.25

Factor 3
7
6
5.5
6.5
5.5
6
6
7
5.5
7
6.5
5.5
4
5.5
6.5
5.5
5
5.5
6.5
6
6.5
7
6
7
7
5
7
7
6.5
6
5.5
7
6
5.5
6
6.5
6
6
5.5
5.5
5.5
6
6.5
7
7

Factor 4
5
5
3.33
6
5
5
5.67
6.33
7
6
5.33
5.33
4.67
5
7
5.33
6.33
3.67
5
5.33
4.67
4.67
5.33
5.67
6.67
6.33
5.67
3.67
5
5.33
3.33
4
5.67
5.67
6.33
3.67
5.67
5
5.67
4.67
4.67
4
5.33
6.33
3

4
5
4.5
5
4.5
5.5
6
5.5
4
5.5
5
5.5
3.5
6
4
4
4.5
6
3.5
4
5
3.5
4
6
7
5.5
5
4.5
3
6.5
5.5
3.5
4
6.5
6
4.5
5
5.5
5.5
6.5
4.5
6
6
4.5
1.5

28.17
33.42
30.83
31.08
27.25
33.42
32.42
31.5
31.83

6
4.75
5.5
5.75
4.75
5.25
6.25
5
5.5

5
7
6.5
5
5.5
5.5
6.5
5
6.5

2.67
6.67
5.33
6.33
3
4.67
6.67
6
5.33

3
4.5
4.5
3.5
4
6.5
6.5
5
4.5

32.33

5.33

30.83
30.83
30.67
33.25
34.33
32.75

4.5
5
5
5.75
6
5.25

6.5
6
7
5
5
7

4.33
5.33
3.67
6
5.33
5

5.5
4.5
5.5
5
6.5
4

29.83

4.5

5.33

35.25

5.75

5.5

5.5

Factor 5

Factor 6
5
5.5
4.5
5.5
4.5
6
5.5
6.5
5.5
4.5
4.5
5.5
5.5
6
3
4.5
5.5
3.5
4
6
5.5
5.5
4.5
5.5
5.5
6
6
4.5
5.5
5
5
6
5
6
6.5
4.5
6
5
4.5
4.5
5
6.5
6
6.5
5.5

5.5
6
5.5
6.5
5
6
6
6.5
4
7
6
5
5.5
5.5
3.5
6.5
5.5
6
5.5
6.5
5.5
4
5.5
4.5
5
4
5
4.5
5.5
3.5
5
5
6
6
5
5
6
5.5
4.5
5
6
4
5.5
5.5
2.5

6
5.5
4.5
6.5
4
6
3.5
6
5.5

5.5
5
4.5
4
6
5.5
3
4.5
4.5

5.5

4.5

5
4.5
5
6
6
5.5

5
5.5
4.5
5.5
5.5
6

4.5

3.5

5.5