SAP CRM COURSE CONTENTS 6.0 (2007)/7.

0
By Mr.Varma

CR100-Base Customization
Over view of CRM Architecture Business Partner Business categories BP Roles & Grouping, BP Relationships Business partner Hierarchy Organizational Management Organizational Model, Org Determination Territory Management Territory Hierarchy Levels Product Master Attributes & Set Type, Hierarchies & Categories, Product types, Maintain Products Transactional Processing Business Transactions Item Category Activity Management Business Activities Partner Processing Partner Functions, Access Sequence, Determination Procedure Actions Action Profile, Conditions Pricing Condition Techniques and condition types Billing Billing Unit, Billing Type, Billing Document Easy Enhancement Work Bench

CR580-CRM User Interface (Web UI)

UI concepts and UI Vs SAP GUI Business roles Authorization roles Navigation bar profile Work center link group Direct links and logical links Enhancing the existing business roles Linking business role to org model. Transaction launcher

CR600-Marketing
Marketing Planner & Campaign Management Marketing Calendar Personalized Mail Forms Segment Builder Customer Segmentation, Attribute List, Info sets Product Proposals Campaign Automation External List Management Lead Management Lead Questionnaire

CR300-Sales
Opportunity Management Copying Controls Sales Cycle, Tools - Buying Center & Sales Agent Quotation management Order Management Special functions in quotation and order management Contract management Rebate management

CR700-Service
Installed Base management Installed Categories IB Components Objects, Object Family Assign Object Family to IB Category Service agreements and service contracts Service plans, SLA Profiles and Response and Availability Times Service order management Complaints and Returns Warranty claims

CR410-Interaction Center (Web Client)

Agent Function and Processing IC Agent Inbox IC Web Clint Profile IC Web Clint Functions IC Manager Portal Communication Architecture Rule Polices like ERMS and IDI (Intent Driven Interaction) Launch Script Broad cast massage Alerts

CR500-Middleware
Middleware overview Administration Console Business Objects Customizing Objects Condition Objects B Doc Modeler, B Doc Messages Replication & Realignment B Doc Types, Initial data load, Delta load & Synchronization Queue registration Error Handling and Monitoring INTEGRATION BETWEEN R/3 & CRM